Certificate In Performance Development

Includes simulations and real life scenarios!

Certificate In Performance Development Coach, motivate and develop your people for top performance!

15 – 17 January 2012 • Dusit Thani Hotel, Dubai, UAE

www.iirme.com/performancedvpt

5 Key Learning Benefits 1. Motivate your team and develop their performance by understanding personalities, needs and individual decision-making strategies 2. Use advanced coaching tools and creative rewards to influence and improve the behavior and output of your team 3. Achieve better job clarity and results through SMART goal setting and Management by Objectives Follow us on: www.twitter.com/iirmiddleeast www.facebook.com/iirmiddleeast www.youtube.com/iirmiddleeast

4. Learn how to deal with difficult employees and use appropriate disciplinary action when needed 5. Prepare for and conduct effective performance reviews and appraisal meetings

About Your Expert Course Director

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government

Basem Al Attar is a “Best Selling Author”, international trainer and people development strategist. His courses have been recognised as the “Best in training and organisational development” by the Asian Leadership Awards 2011. He has also been awarded the Asia Pacific Strategic Leadership Award for his outstanding contribution to developing leadership in the region.

He has extensive experience coaching managers and executives as well as training the young and dynamic “Generation Y”. Basem excels at identifying individual and unique needs of each group. His practice-based and humorous teaching style creates an enjoyable and challenging learning experience, focusing on real life scenarios, cases and models. His courses are full of interactive learning games, role-plays, modeling exercises, demonstrations and focused discussions.

Over the past decade, he has trained thousands of people from more than 40 different countries. Participants often describe his workshops as “life changing” events. His wide-ranging experiences coupled with his innovative approach have made him one of the most in-demand consultants working in the Middle East today.

organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Objectives Managing peoples’ performance is the most important part of a manager’s job. It’s also the most challenging!

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/ GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet the criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Organisations depend on the performance of their people to achieve their strategic objectives. This requires managers to provide constant and constructive feedback, coach and reward employees appropriately, and even use disciplinary action when required.

The course covers in a practice-based approach all the tools and techniques managers need to improve their team’s performance. More than half the course duration is dedicated to practice, role-play and simulation of performance development meetings.

Delegates will learn to develop the performance of their people and increase motivation levels, by understanding and mastering coaching, feedback, counseling and many other performance development tools.

While a lot of time and practice is devoted to the annual performance review, the course also lays groundwork for performance improvement and development throughout the rest of the year, not just annual evaluation.

Would you like to run this course in-house?

Who Should Attend?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: 971-4-3352437

F: 971-4-3352438

Managers, supervisors, team leaders and potential management staff will gain the skill and understanding required to develop their peoples’ performance. HR managers and training professionals will gain insights on cutting-edge people development tools and how to encourage their use in their organisations.

E: register@iirme.com

W: www.iirme.com/performancedvpt

Certificate In Performance Development 15 – 17 January 2012 • Dusit Thani, Dubai, UAE Course Timings: Registration will be at 07:30 on Day One of the course. Course sessions will start promptly at 08:00 and end at 14:30.

There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Day One Understanding Performance • The key to an organisation’s survival • Understanding the components of performance: -

Qualities

-

Behaviors

-

Results

Measuring Performance • Creating a universal performance measurement scale • Standard performance vs. target performance • Common performance evaluation errors Developing Peoples’ Mindsets • Representational systems • Time perception

Day Three Conducting A Performance Appraisal Meeting • Preparing yourself for an appraisal • Preparing your employee for the appraisal • Structuring and managing the meeting • Appraisal skills: - State management - Seating and setting - Active listening - Conflict resolution • Salary discussions and reward • Training and development discussions • Leading towards the future Closing: • Review • Preparing your Massive Action Plan (MAP)

• Decision-making strategies • Primary and secondary interests • Delegation styles • Learning styles • Motivation strategies

Day Two The Performance Development Cycle • Achieving job clarity • The Five Finger Approach to KRAs and KPIs • Channeling focus on mission, vision and values Setting Goals

Hear What Delegates Said About Basem’s Previous Courses With IIR ME: “I really enjoyed this training and learnt many techniques to conduct better performance appraisals.

Basem’s style of transferring information was excellent. He has exceptional presentation skills. I hope to attend more of his courses in the future.”

Ali AL-Mohannadi, Engineering Projects Manager, Oryx GTL, Qatar

“This has been the most beneficial training course I have ever attended in more than 10 years of work experience and after attending more than 25 other training courses.”

Ahmed Al Fayez, Head of Contracts,

• Management by Objectives (MBO)

King Fahad Specialist Hospital, Damman

• The goal setting process • SMART goals

“Excellent course. Basem is an excellent presenter.”

• Goals vs. results

Zainab Al Shankity, Head of Data Management,

• Using intrinsic reward

King Fahad Specialist Hospital, Damman

Coaching For Improved Performance • Course correction • Information gathering

“Basem has the exceptional knack of capturing the attention of his audience, ensuring understanding and internalisation, and memory retention.”

Mary Ernestine Castro, Executive Secretary,

• Feedback formulas

Barwa Real Estate, Qatar

• Counseling and modifying difficult behavior

“This is one of the best courses I’ve ever attended.”

• Work and wellbeing

Hadeel Fayez Anan, Pharmacist, King Fahad Specialist Hospital, Damman

T: 971-4-3352437

F: 971-4-3352438

E: register@iirme.com

W: www.iirme.com/performancedvpt

Certificate In Performance Development

15 – 17 January 2012 Dusit Thani Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

971-4-3352437 971-4-3352438

GCS/IIR Holdings Ltd. P.O Box 13977 Muharraq Kingdom of Bahrain

register@iirme.com

www.iirme.com/performancedvpt

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971-4-3352483 E-MAIL – a.watts@iirme.com BC4548 Event Certificate In Performance Development 15 – 17 January 2012

Course Fee Before 13 November 2011

Course Fee Before 4 December 2011

Final Fee

US$ 3,095

US$ 3,395

US$ 3,495

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

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Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Dusit Thani, Dubai, UAE Tel: 971-4-343 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971-4-4072693 Fax: +971-4-4072517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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