Certificate In Organisation Performance Improvement

Certificate In Organisation Performance Improvement Turn your organisation into a high performance powerhouse that pursues its full potential

10 – 13 November 2013 • Hyatt Regency Hotel, Dubai, UAE

5 Main Business Benefits: 1.

Revitalise your organisation’s performance improvement journey

2.

Inject a solution orientation into your performance management

3.

Strengthen your organisation’s ability to manage continuous improvement

4.

Make sustained improvement steps by correctly interpreting the right information

5.

Get improved results through your organisation working smarter, not harder

www.iirme.com/performanceindicators

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Strategic Career Partner:

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About Your Expert Course Director Malcolm Spiers is a Chartered Statistician, with a Masters degree from Cranfield and International Management from IMD, Switzerland. He is Principal Consultant of SEG , a strategy consultancy and education practice based in Cyprus that serves international clients. He is retained by AEC of Saudi The George Washington University School of Business, IIR Middle

Arabia, the Middle East’s foremost world-class

East’s Academic Partner, is dedicated to excellence: in its teaching and

manufacturing company. Malcolm is also an author of educational courses

research about management, in the public and private sectors, within

and papers on performance management in the Middle East and is a

the United States and internationally.

regular conference speaker.

The school has a 75 year history of preparing men and women for

Malcolm’s career spans management and senior executive positions

leadership in both the public and private sectors. Known internationally

in a variety of industries, including engineering, financial services,

for its dedication to academic excellence, the school draws students

telecommunications, marketing services as well as corporate operations. He

from all parts of the United States and around the world.

has spent 25 years in consulting and leadership of assignments within large as well as post-merger organisations to deliver measurable performance

Beyond first class teaching and scholarship, the school’s faculty offers

improvement. This includes assignments in Europe, North America, Asia

practical experience in the issues and challenges confronting business

and the Middle East. For the last 10 years he has worked primarily in Saudi

and government. Its research centres link faculty and students with

Arabia to improve performance management practices for companies such

US and international business and government organisations. Recent

as Tawuniya, Zamil Group, ISE and AEC.

distance learning initiatives have expanded the school’s global reach.

Malcolm now consults chiefly on strategy implementation and strategic performance management with emphasis on the practical challenges of

Course Requirements And Certificates

organisational culture, leadership, accountability, incentive systems and the role of measurement.

Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Course Assessment Your understanding of the course content will be assessed through a short final exam on day four.

Who Should Attend?

This course is intended for those who already have performance indicators in place but are finding they are not being used to their full potential.

This course is suitable for executives, managers and analysts whose work involves performance management – including Strategic performance, Sales and Marketing performance, Operations and Supply Chain performance as well as Support performance for functions such as human resources, finance, project management, quality control and planning.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/performanceindicators

Certificate In Organisation Performance Improvement 10 – 13 November 2013 • Hyatt Regency Hotel, Dubai, UAE Course Timings Registration and coffee will be at 07:30 on Day One. The programme will commence at 08:00 and conclude at 14:30 with lunch.

There will be refreshment breaks at approximately 10:30 and 12:30.

Course Overview Leaders and professionals who have responsibility for directing and managing performance are concerned about getting everyone focused on activities that really count. So a primary tool for them is a wellrespected system of organisation performance management.

It is important to apply best practices so as to know why, where and how to change the level of performance. Organisational health is harmed if immature measurement and improvement procedures undermine employee engagement and obstruct the organisation’s purpose.

Through fully grounded examples and collaborative exercises you will learn the secrets of highly effective organisation performance improvement. You will also discover how to avoid the missteps that lead some organisations to performance roadblocks, or worse.

On completion of this course you will be able to: • Understand the behaviour of the organisation as a system • Apply organisation performance management with a solution orientation • Perform a diagnostic on the way performance indicators are used • Identify the different cause-and-effect roles of performance indicators • Understand the linkage between improvement and empowerment • Develop optimal KPIs based on a proven step-by-step approach • Set up and lead a successful performance improvement initiative • Use analysis to identify the best possible focus for improvement actions • Produce meaningful and actionable KPI performance reports • Recognise the limitations and poor uses of performance indicators

Methodology The programme format combines highly experienced coaching sessions with stimulating exercises and debate that will provide a learning experience that is well grounded, practical and true-to-life.

Delegates are encouraged to be open with their performance management challenges, allowing for thought-provoking discussion and problem-solving, in order to create a support network that will outlast the course

Course Outline Day One Understand The Justification And Context For Successfully Applying Performance Indicators In Organisations • Importance of constancy of purpose • Role of leaders in setting direction and urgency • Performance gap and motive for action • Rationale for performance measurement • Review of organisational command and control • Review of the organisation as a system • Motive for action in organisations • Applying performance indicators in organisations • Taxonomy of performance indicators • Key Performance Indicators in relation to purpose • Causal indicators in relation to action • Proxy indicators and when to use them

Video case studies and group exercises Group review of real-life examples that highlight the essential contribution of goals and measurement in achieving successful outcomes, with interactive group exercises to strengthen learning.

Day Two Design Steps And Creating Optimal KPIs, Setting Meaningful Targets And Producing Actionable Performance Reports • KPI health – a diagnostic checklist • KPI design in relation to specific intent • Organisation readiness and getting started • Step-by-step KPI design • KPI selection and profiling • KPI data sourcing and integrity • KPI testing and review • KPI targets in organisations • Setting and changing KPI targets • KPI performance reporting • KPI reporting frequency and performance over time • KPI challenges in organisations Examples, case studies and group exercises Group exercises in the use of design templates with cases that demonstrate practical application of the design, selection and testing methods, as well as the true-to-life dangers to avoid.

Day Three The Skills Needed To Move From KPIs To An Understanding Of Best Possible Improvement Actions • Importance of a solutions focus • Team working and management commitment • KPI false positives and the role of capability charts • Taxonomy of capability charts • Capability analysis for continuous variables • Capability analysis for discrete variables • Adjusting for non-controllable cyclical variation • Detecting a caused performance variation • Cause and effect analysis and controllable causes • Causal indicators as predictors • Correlations, scatter plots and pareto diagrams • Investigative multi-factor analysis of causal factors Examples and group exercises Group exercises with data and examples in the use of capability charts and the role of analytics in identifying the focus for improvement action, and introducing advanced methods.

Day Four Lead And Review Performance Improvement In Organisations And Find Solutions To Your Questions • Round-up of performance indicator essentials • Performance and action review cycle • Continuous improvement and employee empowerment • The case against personalising KPI results • Group review of outstanding questions and issues Multi-choice exam, discussion and reference papers Follow-upon outstanding discussion topics and distribution of a range of reference papers for further study.

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/performanceindicators

Certificate In Organisation Performance Improvement 10 – 13 November 2013 • Hyatt Regency Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/performanceindicators

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event Certificate In Organisation Performance Improvement 10 – 13 November 2013

WEB BC5104

Course Fee Before 4 August 2013

Course Fee Before 25 August 2013

Final Fee

US$ 3,895

US$ 4,395

US$ 4,695

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

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Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Hyatt Regency Hotel, Dubai, UAE Tel: +971 4 209 1234 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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