Certificate In Performance Review Skills

Certificate In Performance Review Skills Explore performance review processes, systems and skills to significantly improve employee job satisfaction and work output 24 – 27 March 2013 Fairmont Hotel, Dubai, UAE

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By The End Of The Course You Will Be Able To: • Link organisational objectives to specific objectives of individual employees • Implement performance planning and review processes • Formulate goals to improve the work effectiveness of individuals and teams • Conduct effective and sensitive performance appraisals for individual employees, address performance-related issues, and manage diminished performance • Coach and mentor individuals and groups, and follow-up to ensure positive outcomes

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Meet Your Expert Course Director A workshop headed up by Jacqueline Klauer means the difference between walking out with just enthusiasm for the topic, or having learned the proven skills that get the job done.

long-term results. long term results The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent

If you increase your skill level in a subject, the enthusiasm comes from within, and that’s what creates

Described by her clients as “professional, energetic, open, inspiring, engaging and empowering”, Jacqueline has the enviable ability to provide focus to the most complicated of subjects and works with her seminar groups to seek relevant solutions for direct implementation in the workplace.

As a consultant to management for over 25 years, Jacqueline has sought to improve both the careers of individuals and business practices of organisations in Australia, New Zealand, Canada, the USA, China, Southeast Asia, Southern Africa and the Middle East. A course with Jacqueline is highly focussed, and is based on her own experiences in business where she has held senior executive portfolios in a number of organisations, including Global Group Human Resources Manager for a multi-national franchise organisation.

Jacqueline has degrees from Illinois State University and the University of Salzburg and is an accredited lecturer with a number of Australian, UK and US-based Institutes. As Managing Director of her own consulting firm she has worked very successfully within industries such as oil/gas, fast-moving consumer goods, banking, telecommunications, tourism, hotels, educational institutions and government.

distance learning initiatives have expanded the school’s global reach.

Jacqueline is an outstanding, polished facilitator and is a long-standing Senior Associate with IIR Middle East. A great believer that learning should be fun, Ms. Klauer shows an understanding of her seminar participants that helps them to be the enthusiastic masters of long-term implementation of her message.

Course Requirements And Certificates

Course Methodology

Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended..

Who Should Attend?

The course will benefit line managers, team leaders, and personnel development professionals who are responsible for assessing and improving the performance of employees reporting to them.

Professionals who are in a position to set-up, manage, or be involved in any way in a coaching or mentoring programme will greatly benefit from this course.

HR generalists at all levels of their careers, as well as specialists who focus on performance and compensation will be able to develop their skills in performance management and appraisal.

Certificate In Performance Review Skills is a highly-participative course.

The Course Director Jacqueline Klauer will introduce specific theories and concepts. There will also be a great opportunity for sharing ideas and learning from all organisations represented in the course.

You will also have a special opportunity to participate in two psychometric activities. One metric will help you understand differing personality styles.

The second self-assessment is titled Performance Management Through 5 Key Conversations. As the authors of the metric state: “Thoughtful conversations around questions that matter might be the core process in any company – the source of organisational intelligence that enables the other business processes to create positive results”.

About The Metrics

What’s My Communication Style – This metric will provide you with new insight into your everyday communications with others. This assessment offers an accurate and reliable way to quickly identify your communication style. It will also help you understand the various forms of communication, identify the communication styles of others, and learn how to ‘flex’ your style to improve communication and your ability to provide appropriate feedback to others.

Performance Management Through 5 Key Conversations – This learning instrument will provide you with an assessment of your current practices as a manager in developing high performing employees. The approach towards performance management has been simplified into five key conversations that you have with your team members. The selfassessment will give you a picture of how you think you are doing in these conversation areas. This is a brilliant way to learn more about the subtleties of performance management.

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/performancemgmt

Certificate In Performance Review Skills 24 – 27 March 2013 • Fairmont Hotel, Dubai, UAE

Course Timings Registration will be at 07:30 on Day One. Course sessions will start promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Day Three

Course Overview Effective performance management is one of the most critical aspects of effective general management. Without a committed, dedicated, and skilled work team an organisation can never achieve its strategic objectives.

This well-designed and energetic course will provide you with not only the theory of effective performance management, but the actual tools to be able to return to the workplace and make recommendations on best-practice performance management, performance appraisals, coaching, counselling and mentoring.

Packed with case studies, role plays, discussions, psychometrics and opportunities to compare organisational models, you will return to your workplace in a position of having gained skills, knowledge, and the ability to make recommendations on best-practice performance management systems and techniques to higher management.

Course Outline Day One What Is Performance Management?

• The performance management cycle • Factors influencing performance management systems • Linking strategic and operational plans to individual performance management • An organisational planning model • Developing individual performance goals and performance indicators • Using competency standards

How To Effectively Handle The Performance Review Meeting • Preparing for the interview • Considerations for planning the interview • Conduct of the interview Managing Diminished Performance • What is diminished work performance?

• Factors contributing to diminished work performance • Effects of diminished performance • Methods of counselling diminished performance • Directive and non-directive counselling

Day Four Moving Forward: Understanding And Utilising Coaching And Mentoring Programmes In The Workplace • Coaching vs mentoring vs counselling: the differences • The purpose and benefits of coaching and mentoring • Types of coaching and mentoring • Phases in a mentoring relationship • Promoting your coaching/mentoring programme and creating a coaching/mentoring climate Coaching And Mentoring Models • Model for skill development: MEDIC • Model for performance development: GROW • The mentoring process

Implementing And Monitoring Performance Management Systems • Differing approaches to performance management • Factors that can inhibit effective performance management

Essential Qualities For The Coach And/Or Mentor • Emotional Intelligence (EI) • Valuing diversity • Coach/mentor suitability factors • Pairing decisions

Developing Performance Agreements • The objectives of a performance agreement interview • Negotiating and recording the performance agreement

Summary And Action Planning •

Day Two Know Your People • The importance of understanding different personality styles and their receptivity to the performance meeting Developing Feedback Skills • Communicating effectively and building rapport • Displays of empathy • Barriers to effective performance review communication • Body language • Creative questioning techniques • Active listening

An opportunity to set an action plan for immediate implementation back at the workplace

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/performancemgmt

Certificate In Performance Review Skills 24 – 27 March 2013 • Fairmont Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/performancemgmt

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971-4-3352483 E-MAIL – a.watts@iirme.com Event Certificate In Performance Review Skills 24 – 27 March 2013

Course Fee Before 6 January 2013

Course Fee Before 27 January 2013

Final Fee*

US$ 3,895

US$ 4,395

US$ 4,695

*Book and pay NOW and bring your colleague for FREE on this course

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WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

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Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

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Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Fairmont Hotel, Dubai, UAE Tel: +971 4 332 5555 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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