Performance Review Skills

Performance Review Skills Effectively manage individuals and teams to achieve high levels of organisational performance 9 – 11 September 2012 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE

3 Key Learning Objectives 1. Improve the performance of individuals and teams through effective objective setting, monitoring and feedback on performance 2. Resolve poor performance issues effectively through a practical process for dealing with challenges 3. Manage the performance review meeting to a successful, results-oriented conclusion Alistair Redgrave Expert Trainer CIPD Enterprises, UAE

Performance Review Skills + Assessment = Certificate Of Achievement From CIPDE

www.iirme.com/performancereviewCIPDE

Performance Review Skills 9 – 11 September 2012 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE Course Overview

Chartered Institute of Personnel and Development (CIPD) The Chartered Institute of Personnel and Development (CIPD) was established in 1913, and has grown to become Europe’s largest professional association for Human Resources and Learning and Development, with over 130,000 members worldwide.

CIPD Enterprises designs and delivers training and consultancy programmes in over 50 countries worldwide, and for over 10,000 HR and business professionals every year. We know better than anyone what good HR looks like, and you can be confident that our programmes cover exactly these things. What’s more, we make sure that we incorporate the latest thinking, insights and facts from our research so you benefit from access to the latest trends and developments.

CIPD Enterprises’ programmes focus on providing

Performance management plays a significant role in enhancing organisational performance, by ensuring that all individuals understand their expected contribution to business objectives, and are equipped with the skills and support to achieve this. The process drives engagement by ensuring effective communication throughout the organisation and the linking of objectives, as well as enhancing the individual/line manager relationship by encouraging line managers to build positive relationships with individuals based on trust and empowerment.

To successfully introduce and apply performance management you need clarity over what performance really means and where your organisation wants to be in its performance culture. You need to focus on how individual employees can play their part, and benefit, in the process.

In this context then, this highly interactive and practical three-day course shows how managing performance can motivate individuals and teams to work smarter, more creatively and with greater customer focus. You will look at the principles, practices and behaviours which underpin superior performance, enabling you to get the best out of your people, and deliver sustainable competitive advantage.

you with practical knowledge and skills that you

Course Methodology

can use immediately back at work and that deliver

You will work in teams on practical examples from your own organisations and case studies to gain detailed hands-on experience using the tools and techniques discussed throughout the course. You will test various ideas to establish what works for you. Update yourself with

tangible results for you and your business. We only use trainers who are authorities in their own field and who have a track record in delivering innovative, interactive, stimulating and practical learning.

CIPD Enterprises is delighted to be working in partnership with IIR to provide a selection of high quality professional HR training programmes in the

the latest trends and best practice developments from CIPD research and other resources.

“The trainer Alistair was excellent! The course was very helpful and Alistair made it very interactive.”

Muna Al Zubaidi, Benefits & Employee Relations Head,

Middle East.

Royal Jet, UAE

Who Should Attend?

Performance Review Skills will benefit line managers, team leaders, personnel and development professionals responsible for the assessment and improvement of the performance of employees reporting to them. It is aimed at those who wish to develop essential skills in relation to performance management and managing poor performance.

IIR Middle East is the local agent for training courses delivered by CIPD Enterprises Ltd which is a subsidiary of the Chartered Institute of Personnel and Development. CIPD Enterprises Ltd offers a diverse range of products and services developed specifically for HR practitioners and their employers, amongst which is an extensive portfolio of training courses which are delivered as wither open courses or on an in-house basis. It is these training courses that IIR Middle East is the local agent for.

+971 4 335 2437

+971 4 335 2438

register@iirme.com

www.iirme.com/performancereviewCIPDE

Course Timings Registration will commence at 08:00 on Day One of the course. Course sessions will start promptly at 08:30 each day and finish at 16.30. There will be two short refreshment breaks at approximately 10:30 and 15:00 and lunch will be served at 12.30.

Course Outline

Case Studies • Case study exercises with observation and feedback • Action planning

Day One • Introductions and objectives • Identifying the benefits and challenges of performance reviews for the organisation, managers and employees • Applying the performance improvement cycle in performance management: Plan-Do-Check-Improve • Integrating individual and team objectives with business strategy • Developing and clarifying job purpose and key responsibilities/key result areas • Identifying appropriate performance indicators • Developing effective objectives • Preparing for the performance review Practical Exercises • Job purpose and key responsibilities • Objective setting

Day Two • • • • • • • • •

Gathering effective information on performance Assessing competencies and behavioural indicators Assessing performance with rating scales Giving and receiving constructive feedback Impact of culture on feedback Adapting feedback for different cultures Techniques for handling difficult people in a review Dealing with poor performance issues Identifying performance issues Practical Exercises • Giving real feedback • Conducting a review and handling difficult people

Day Three • • • • •

Defining issues with conduct, attendance and capability Five steps to manage underperformance Planning for the performance discussion Managing the poor performance discussion effectively Applying a three-stage framework to conduct the discussion • How to monitor and assess performance • 10 ways to reduce absenteeism Practical exercises • Identifying performance issues • Discussion planning and managing the discussion Case Study Dealing with disciplinary and capability issues

+971 4 335 2437

+971 4 335 2438

From CIPD research, case studies on: • Standard Chartered Bank • Sanofi Aventis • National Audit Office • Arab Insurance Group • And many more global and Middle East examples

Meet Your Expert Course Leader Alistair Redgrave, MCIPD Alistair is a highly committed, professional consultant with considerable expertise in developing and delivering Human Resource Development strategies and management development programmes.

Alistair is focused on delivering results to organisations in line with business and strategic goals. Alistair has extensive senior management experience in large multinational organisations in operations, sales, HR and training.

He has supported organisations with building and restructuring their HR and Learning and Development departments to improve their service and strategic alignment to the business. He has helped with the development of HR and Learning and Development strategies, advised on the development of global policies and procedures. He has helped people align to local requirements and developed internal resources so that they become more effective HR and Learning and Development consultants and trainers.

Client engagements have given Alistair extensive international experience throughout Europe, Asia and the Middle East. He has advised and delivered highly focused training to large multinational companies including major local and global organisations, such as Emirates NBD, SEHA and Arab Insurance Group.

Alistair has advised on the development of CIPD Enterprises’ Certificates in HR and Learning and Development Practice. He is the Lead Tutor for CIPD Enterprises’ qualification programmes in the Middle East and lives in Dubai.

Alistair has a Masters in Human Resource Strategy, is a Chartered Member of the Chartered Institute of Personnel and Development, holds several postgraduate qualifications in training practice and coaching and is a member of the Institute of Leadership and Management (ILM).

register@iirme.com

www.iirme.com/performancereviewCIPDE

Performance Review Skills 9 – 11 September 2012 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/performancereviewCIPDE

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC4453 Event

Course Fee Before 24 June 2012

Course Fee Before 15 July 2012

Final Fee

US$ 3,095

US$ 3,395

US$ 3,495

Performance Review Skills 9 – 11 September 2012

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

3 day course + Assessment = Course fee + US$ 150 10% discount for CIPD members Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

DELEGATE DETAILS

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Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: 971 4 341 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.