Certificate in Supervisory Management

ILM Endorsed Certificate In Supervisory Management From Being Part Of The Team To Having Authority And Responsibility Over It, Discover How To Build And Lead High Performing Teams!

11 – 14 November 2013 • Dusit Thani Hotel, Dubai, UAE Discuss your own specific issues with a supervisory management expert and tackle real work place concerns and questions

5 Key Learning Benefits 1. Increase your management effectiveness with your team by understanding a range of different managerial styles and knowing how and when to use them for maximum success 2. Develop the effectiveness of your team by establishing a systematic process for planning work, agreeing on expectations and monitoring performance 3. Build a high performance team and extend your influence by improving your interpersonal relationships and building a culture of trust, openness and collaboration 4. Find the right tone to come across as assertive, establish your authority over a group 5. Gain valuable insight into what makes a supervisor successful

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About Your Expert Course Leader

About ILM The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications.

ILM partners with over 2,000 ILM-approved centres, comprising of private training providers, further and higher education colleges, and employers delivering in-house management training.

When you register for an IIRME/ILM Endorsed Programme you can be sure that it is: 1. Practically based, and will complement your role at work 2. Expertly designed to meet the needs of leaders and managers across all business sectors 3. Supported by comprehensive learning resources 4. Externally recognised as a high quality programme Bonus: every learner registered on any type of ILM programme is automatically entitled to six months of studying membership with ILM which brings a terrific range of benefits.

For full details of the benefits of studying membership please visit www.i-l-m.com/learn-with-ilm/371.aspx or email ilmcourses@iirme.com

Nick Blasdale is a well-travelled HR, training and sales management professional with over 15 years experience in major blue chip organisations.

He worked for such organisations as Honda, Raychem, WH Smith and Filofax before starting his own consultancy and training business in 1999. He now works in partnership with organisations of all sizes and runs in-company courses and workshops as well as public programmes countrywide.

Nick is an enthusiastic, innovative, experienced and effective trainer, capable of engaging people at all levels. Nick specialises in interpersonal skills, work-life balance, time management, stress management, change management, creativity and innovation, presentation skills, values-led leadership, coaching skills and introduction to management. He has worked with major national and international organisations tapping into people’s latent potential.

Course Overview This four-day course focuses on all aspects of management, from methods and processes to the softer skills of staff relations. It provides the foundation and the framework for continued learning and development, and is also the perfect model for those who want to refresh their knowledge and manage more effectively.

Course Objectives Explore the knowledge and skills required to: • Understand the difference between strategic, tactical and operational levels of management

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course:

• Understand management and leadership • Ensure that your organisation and time management is as effective as possible • Deal with people more effectively

1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Course Assessment Assessment of delegates will take place through both formative and summative assessment. This will include self assessment, peer feedback and tutor feedback during the course of the programme.

• Handle common problems • Be more self-confident and effective

Who Should Attend?

This course is designed for supervisors and prospective managers who want to further their skills with new methods and tools and become an even more vital link in the management chain. It gives all new supervisors and managers the necessary tools and techniques to get started in management. During this challenging, motivating, stimulating and enjoyable four-day course you will be given the knowledge, skills and confidence needed to be able to hit the ground running as a new supervisor or manager.

Would you like to run this course in-house?

In addition there will be a short test that will include multiple choice questions and concise written answers at the end. There will be a brief summary from the course director summing up the contributions and effort made by each delegate during the programme.

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/supervisorymgt

ILM Endorsed Certificate In Supervisory Management 11 – 14 November 2013 • Dusit Thani Hotel, Dubai, UAE Course Timings Registration will be at 07:30 and the course sessions will start promptly at 08:00 and end at 14:30. There will be two short networking and refreshment breaks at appropriate times and lunch will be served at the end of each day’s sessions.

Day One Understanding Management And Leadership • What changes when you become a manager?

• What does your new role entail and how will this course help you with this?

• Understanding the differences between operational, tactical and strategic levels of management • Video presentation: Discovering the future – this video highlights the need to understand paradigms and find new, different and better ways of achieving everyday tasks • Definitions of leadership and management • Action Centred Leadership – practical guidance for your new role.

A simple model for getting the best out of your new team • Appreciating different leadership styles and approaches • Getting the balance right Organising And Managing Yourself To Manage Others • Changing the focus of how you use your time – a valuable resource • Prioritising your time to focus on key result areas - A simple model for prioritising workload and helping your team to do the same • How to delegate effectively – an introduction to coaching and empowerment • Scheduling and diary management An Introduction To Day Two • How a person is ‘made up’ – beliefs, values, attitudes and behaviours • You will complete the SDI Profile - A learning tool for effectively and accurately understanding the motive behind behaviour. When people discover the unique motivation of themselves and others, they greatly enhance their ability to communicate more effectively and handle personal and interpersonal conflict more productively

Day Two Motivating Your Staff And Teams • The links between attitudes and behaviour • Assertive and aggressive behaviour • Exploring what motivates people • Understanding why people come to work • Theories of motivation - The two factor theory; considers issues of motivation and hygiene factors and the implications of how these motivate people - The hierarchy of needs • Practical applications of motivation - Different strokes for different folks!

How To Engage With Your People And Understand Their Unique Value System • What is engagement and why is it important?

• Maps of the world – an illustration of how others may not be wrong if they disagree with us; they may be looking at a different map!

• Separating personality and motivation from behaviour Handling Conflict • How to predict and handle interpersonal conflict • Understanding the causes of conflict at work • Knowing how you react to difficult situations and conflict • Understanding your own conflict style – adjusting to suit different situations • Using the SDI profile and other approaches to resolve conflict • Dealing positively with demanding people and situations Quick Discipline; The 4 E’s • Evidence • Effect • Explore options • Evaluate

Appraisals • Understanding and using the performance management cycle • Benefits of appraisals • What managers want from appraisals • What individuals want from appraisals • How your organisation will benefit from an effective appraisal system • How to prepare for an appraisal interview • Handling and conducting appraisal interviews • Providing effective feedback

Day Three Defining Performance Management • What is performance management?

• The performance management cycle • Being consistent with your staff and team Objectives And Goals • Work performance • Objectives and goals • Standards and targets • Authority and responsibility • How to pass work on to others; allocation, delegation and coaching Communication And Building Effective Work Relationships • Team working: roles, responsibilities and relationships • Characteristics of high performing teams • Team development, forming and building • Building on strengths and managing weaknesses • The challenges of communicating effectively • Empathy – understanding the view of others • Building rapport – connecting with people • Verbal and non-verbal communication • Choice of communication – use of email and telephone • The written and spoken words • Handling diverse viewpoints

Day Four Engagement Through Coaching • Models that are key to coaching - C=P + I - Managing mental state - GROW • Coaching video – The Helping Hand • An introduction to the skill of coaching and demonstration of good practice • Coaching practice - you will take on the roles of coach, observer (giving feedback) and the coached. You will have opportunity to practice and apply the key skills • Coaching review – a chance to share the key learning from the morning and how to apply the skills learned • Situational leadership. Where does coaching fit in? Choosing the most appropriate leadership style for different people in different situations Planning For Action – How Will I Implement What I Have Learnt?

• Review of what has been covered on the workshop • Review of individual learning logs • How to construct an action plan • Construction of individual action plans • Presentation of learning and action plans Course Review And Feedback Course Test Assessment of the delegates will take place through both formative and summative assessment. This will include self assessment, peer feedback and tutor feedback during the course of the programme. In addition there will be a short test that will include multiple choice questions and concise written answers at the end. There will be a brief summary from the course director summing up the contributions and effort made by each delegate during the programme.

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/supervisorymgt

ILM Endorsed Certificate In Supervisory Management 11 – 14 November 2013 • Dusit Thani Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/supervisorymgt

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com BC5116 Event

Course Fee Before 26 August 2013

Course Fee Before 16 September 2013

Final Fee

US$ 3,895

US$ 4,395

US$ 4,695

Certificate In Supervisory Management

11 – 14 November 2013

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Dusit Thani Hotel, Dubai, UAE Tel: +971 4 343 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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