ILM Endorsed Team Leadership

ILM Endorsed Team Leadership 1 – 5 September 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE

4 Key Business Benefits 1. Maximise your role as a team leader and master the art of successful delegation 2. Understand the dynamics of building a great team and the natural phases of team development 3. Engage your team members and create higher levels of commitment, cooperation and productivity 4. Evaluate your team members’ performance objectively and learn to improve their results through effective coaching and mentoring www.twitter.com/iirmiddleeast www.facebook.com/iirmiddleeast www.youtube.com/iirmiddleeast

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Strategic Career Partner

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About ILM The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising private training providers, further and higher education colleges, and employers delivering in-house management training.

When you register for an IIRME/ILM Endorsed Programme you can be sure that it is: 1. Practically based, and will complement your role at work 2. Expertly designed to meet the needs of leaders and managers across all business sectors 3. Supported by comprehensive learning resources 4. Externally recognised as a high quality programme Bonus: every learner registered on any type of ILM programme is automatically entitled to six months of free studying membership with ILM which brings a terrific range of benefits.

For full details of the benefits of studying membership please visit www.i-l-m.com/learn-with-ilm/371.aspx or email ilmcourses@iirme.com

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

Assessment And Certification There is a multiple-choice assessment at the end of the course based upon the content covered during the course. A pass-mark of 50%, in addition to a perfect attendance record, is required to be awarded a certificate from ILM. Should you wish not to take up the test, you will receive a Certificate of Attendance from IIR ME based on your full attendance on the course.

Tel: +971 4 335 2437

www.iirme.com/team-leadership

Fax: +971 4 335 2438

Email: register@iirme.com

Course Overview

Who Should Attend?

If you want to achieve great results, you will need to successfully create, support and lead better performing teams.

The target audiences for this programme are

The challenge of today’s team leader is to create balance between fairness, friendliness and firmness. This can seem impossible unless you gain understanding of how a successful team operates. Luckily, team leadership involves a set of skills that you can learn and practice.

those who currently lead others or are expected to do so in the foreseeable future. Experienced managers will find this a great opportunity to expand on their current style of leadership and explore solutions to challenging situations,

while upcoming managers or those with recent In this course we will guide you through each of those skills, making sure you implement what you have learnt in relation to your existing team. You will leave advancement to a management position will go with a clear and practical action plan for improving and developing your team through comprehensive training on skills and members’ performance. knowledge required to lead others effectively.

First you will explore the dynamics involved in teamwork, from formation to productivity. You will learn the role of relationships within a team and the best practices to build loyalty and commitment.

You will also gain in depth understanding of your team members’ personalities and preferences. This will help you practice smart delegation so you team members feel inspired and motivated by their work.

You will also practice evaluating team members’ performance, providing positive and accurate feedback as well as coaching those who need improvement. Because every team has diverse members, you will also practice correcting negative or destructive behavior as well as rewarding your best team members.

In a relatively short amount of time, this course will provide you with the insights, practices and techniques that the best team leaders use to achieve outstanding results.

“Excellent course. Basem is an excellent presenter.”

Zainab Al Shankity, Head of Data Management, King Fahad Specialist Hospital, Damman

“This is one of the best courses I’ve ever attended.”

Hadeel Fayez Anan, Pharmacist, King Fahad Specialist Hospital, Damman

Your Expert Course Director Basem Al Attar is a “Best Selling Author”, international trainer and people development strategist. His courses have been recognised as the “Best in training and organisational development” by the Asian Leadership Awards 2011. He has also been awarded the Asia Pacific Strategic Leadership Award for his outstanding contribution to developing leadership in the region.

He has extensive experience coaching managers and executives as well as training the young and dynamic “Generation Y”. Basem excels at identifying individual and unique needs of each group. His practice-based and humorous teaching style creates an enjoyable and challenging learning experience, focusing on real life scenarios, cases and models. His courses are full of interactive learning games, role-plays, modeling exercises, demonstrations and focused discussions.

Over the past decade, he has trained thousands of people from more than 40 different countries.

Participants often describe his workshops as “life changing” events. His wide-ranging experiences coupled with his innovative approach have made him one of the most in-demand consultants working in the Middle East today.

“I really enjoyed this training and learnt many techniques to conduct better performance appraisals. Basem’s style of transferring information was excellent. He has exceptional presentation skills. I hope to attend more of his courses in the future.”

Ali AL-Mohannadi, Engineering Projects Manager, Oryx GTL, Qatar

Tel: +971 4 335 2437

www.iirme.com/team-leadership

Fax: +971 4 335 2438

Email: register@iirme.com

ILM Endorsed Team Leadership Registration will be at 08:00 on Day One. Course sessions will start promptly at 08:30 and end at 14:30.

There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Course Outline Day One Team Dynamics • What is a team?

• The seven features of high performance teams • The four stages of team development - Forming - Storming - Norming - Performing • The six steps to better team work • Leadership ethics within teams Understanding Personality • Values, beliefs and behavior • Internal representation - Visual - Auditory - Kinesthetic • Time perception • Decision making strategies • Primary interests • Matching and mismatching • Options vs. procedures

Day Two Motivation And Persuasion • Understanding motivation: - Intrinsic Vs. extrinsic reward - The carrot and the stick - The three human needs • Power • Achievement • Affiliation • The Case Action And Result (CAR) Communication Model: - Using CAR for • Presentations • Meetings • Emails and reports • Vision promotion

Day Three Facilitating Change • Supporters and resistors • Creating alliances • Resolving conflict - The Feel-Felt-Found Formula - Creating a common cause - Creating positive identities

Tel: +971 4 335 2437

www.iirme.com/team-leadership

Fax: +971 4 335 2438

Email: register@iirme.com

1 – 5 September 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE SMART Delegation • Levels of delegation • Delegation dos and don’ts • Delegation for development • SMART goals in practice • The Five Finger Approach

Day Four Developing Performance • Measures of performance - Character traits - Visible behavior - Measurable results • Performance standards • Causes of performance gaps - Want to - Can do - How to • Designing the right measures

Day Five Developing Performance (continued) • Development vehicles - Coaching - Mentoring - Counseling - Training - Reward alignment - Disciplinary action • Performance Appraisal - Using appraisals for improvement - Common appraisal errors - Preparing for appraisals - Managing the appraisal meeting - Preparing a development plan - Sponsoring dialogue • Closing - Your team development plan - Course assessment - Certificate award ceremony

“This has been the most beneficial training course I have ever attended in more than 10 years of work experience and after attending more than 25 other training courses.”

Ahmed Al Fayez, Head of Contracts, King Fahad Specialist Hospital, Damman

“The course and the trainer were excellent.”

Talal Al Anezi, Head of Internal Audit, King Fahad Specialist Hospital, Damman

Tel: +971 4 335 2437

www.iirme.com/team-leadership

Fax: +971 4 335 2438

Email: register@iirme.com

ILM Endorsed Team Leadership 1 – 5 September 2013 • Jumeirah Emirates Towers Hotel, Dubai, UAE

FIVE WAYS TO REGISTER +971 4 335 2437

IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

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DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com BC5021 Event

Course Fee Before 16 June 2013

Course Fee Before 7 July 2013

Final Fee

US$ 4,150

US$ 4,650

US$ 4,950

ILM Endorsed Team Leadership 1 – 5 September 2013

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Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Jumeirah Emirates Towers Hotel, Dubai, UAE Tel: +971 4 330 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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