Certifi cate In Training Coordination

Certificate In Training Coordination 9 – 12 December 2012 Fairmont Hotel, Dubai, UAE

Proactively Manage And Coordinate Training: Tools And Techniques To Become An Effective Training Coordinator

5 Key Business Benefits 1. Recognise the key concepts of both personal and organisational learning by linking learning with change and performance management 2. Identify the key activities of the HRD function in your organisation and your role within it 3. Produce a profile of competencies of the training professional and set up a learning programme to deliver them 4. Provide analysis and advice to operational managers on how learning interventions will improve their departmental performance 5. Analyse learning needs, plan training, organise training delivery and control training budget

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About Your Expert Course Leader Ian R Thomson, MA, CA, DipTM, FITOL, FCMI

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Course Assessment • Your understanding of the course content will be assessed through a multiple choice exam and your participation in the course exercises • Your course leader will review exercise deliverables and provide improvement feedback

Who Should Attend?

This course has been specifically designed to provide a background into a training coordinator’s role. It is appropriate for newly appointed training professionals, from all industries and all those wishing to extend and update their knowledge in the basics of being an effective training coordinator.

• Training Coordinators/Officers/Assistants • Newly appointed Training Managers • Training Consultants/Advisors/Specialists • Personnel and HR Officers/Coordinators

T: +971 4 335 2437

F: +971 4 335 2438

Ian is a business builder with more than 30 years of practical experience in international business. He is proactive in implementing leading edge change to regenerate businesses to align them with their continually changing markets. He works specifically with organisations in media, engineering, financial services, oil and gas and utilities.

Ian has an MA in economics and finance and a diploma in training management. He is a chartered accountant, a Fellow of the Chartered Management Institute and a Fellow of the Institute of Training and Occupational Learning. He is a certified master coach, recognised by the International Coaching Council and a master practitioner of Neurolinguistic programming. He is chief executive of Leadership International Limited which he formed in 1997 having previously worked as a financial controller, project manager and change consultant. His company provides change consultancy, training and executive coaching.

As a trainer, Ian has extensive experience creating and delivering leadership programmes in more than 30 countries, working with such client as BP, Schlumberger and Unilever. In the broader field of developing people and organisations, he uses his membership of the American Society of Training and Development to research new themes in HRD and design and deliver programmes in training co-ordination, training and learning needs, evaluation, HRD management and human performance improvement. He has spent more than 20 years visiting the Middle East and has worked in the UAE, Kuwait, Oman, Qatar and Saudi Arabia.

Course Introduction At the core of our changing environment are those involved in learning, training and people development. They are critical to the success of the organisation. Their work must be based on a professional and rigorous understanding of organisational and individual learning, they must build relationships and create a true customer focused organisation, they must ensure that their own organisation is built on sure foundations of direction, focused objectives, deliverables and measurements of success and they must deliver results that have clear value to the organisation.

The purpose of this four day course is to give the foundation to your current or future role of a training coordinator. Just as with any other profession, there is knowledge that must be based on good empirical evidence, there are skills you need to master and there are beliefs and values that usefully underpin the work that you do. Throughout the course, you will identify the knowledge, work on the skills and develop the beliefs and values that will make you most effective in your training role. By the end of this course you will be able to: • Recognise the key concepts of both personal and organisational learning by linking learning with change and performance management • Identify the key activities of the HRD function in your organisation and your role within it • Produce a profile of competencies of the training professional and set up a learning programme to deliver them • Provide analysis and advice to operational managers on how learning interventions will improve their departmental performance • Analyse learning needs, plan training and organise their delivery • Set up effective administration systems and procedures, record training information, personal development plans for all staff and reporting to more senior management • Promote the HRD function throughout the organisation, meeting with operational managers, designing user-friendly communication and projecting a professional image of the learning department that fits the technology environment of the organisation • Prepare and control the learning department’s budget

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Certificate In Training Coordination 9 – 12 December 2012 • Fairmont Hotel, Dubai, UAE Course Timings Registration for the course will be at 7:30 on the first day. The course will start at 8:00 and end at 14:30 each day. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Day One Module One – Personal And Organisational Learning • Identifying the training professional in you • The learning organisation – how do people learn and how do organisations learn?

• Fundamentals of the learning organisation; systems thinking, personal mastery, mental models, a shared vision and team learning • Performance management

Module Six – Managing A Training Intervention • The intervention agreement including the learning objectives • Choosing the right internal or external trainer and agreeing their brief • Agreeing the programme content and delivery style with the trainer • Booking venues, rooms, meals and facilities • Preparing and ordering course materials and supplies • Coordinating and dispatching joining instructions • Ensuring attendance and satisfactory nature of the event • Evaluating the results of the intervention

• Change and leadership

• Reporting the success • Supporting the learners back in their working environment

Module Two – HRD Department Effectiveness

Day Four

• Understanding the organisation’s strategy • Defining the learning department processes • Basic processes: analyse; propose, create, implement, assess • Relationships, network and customer service • Supporting administration processes

Day Two Module Three – Core Competencies • Competencies – what are they?

• Building understanding and trust with clients • Collaborating for success – using coaching techniques to understand the client’s performance problem, identify appropriate interventions, whether training or others, and getting buy in from the manager • Delivering measurable results • Keeping up to date with current learning initiatives – blended learning, training evaluations, competency frameworks, etc • Implementing a systematic training process – booking procedures, pre and post course documentation, cancellation policies, training facilities, equipment and material Module Four – Operational Performance, Causal Analysis And Learning Needs Analysis • Perception vs reality • Understanding the performance issue – coaching the client • Causal analysis – critical incident analysis and Ishikawa • Performance gap and the training gap • Collecting data across the company at company, department, team and individual levels • Defining learning objectives

Module Seven – Validation And Evaluation • Closing the performance gap • Measuring the success of learning intervention • The feedback process • Reporting departmental success Module Eight – Administration Processes And Procedures • Applying the policies • The intervention process and related documentation • Appraisals, Personal Development Plans (PDPs) and career progression • The planning process • The training events • Feedback • Reporting to senior management • Learning management systems Module Nine – The Numbers Game • Setting the departmental budget for all segments of the budget - Apprenticeships, competency, development, education - Strategic interventions • Budget management • Variance Analysis

“Very interesting course. It shed a light on different areas for me as a Training Coordinator.The trainer is extremely knowledgeable, he shares a lot of his experiences which can’t be found in books” Mahinour Sherif Ezzat, HR Specialist, Dubai Women‘s College, Dubai, UAE

Would you like to run this course in-house?

Day Three Module Five – Individual And Team Learning Journeys • Defining interventions • Formal and informal learning • Trainers, facilitators, coaches, mentors and more • Pre and post programme activities

T: +971 4 335 2437

F: +971 4 335 2438

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

E: register@iirme.com

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Certificate In Training Coordination

9 – 12 December 2012 Fairmont Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/train

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com BC4507 Event

Course Fee Before 23 September 2012

Course Fee Before 14 October 2012

Final Fee

US$ 3,895

US$ 4,395

US$ 4,695

Certificate In Training Coordination 9 – 12 December 2012

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

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All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

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Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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Cancellation

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

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Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Fairmont Hotel, Dubai, UAE Tel: +971 4 332 5555 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +9714 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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