Certificate In Training Coordination

Certificate In Training Coordination

Book and pay NOW and bring your colleague for FREE on the February course see back page for details*

9 – 12 February 2014 The Address Hotel, Dubai Marina, Dubai, UAE* 21 – 24 September 2014 Dusit Thani Hotel, Dubai, UAE

Gain The Tools And Techniques To Become An Effective Training Professional

5 Key Learning Objectives: 1. Recognise the key concepts of both personal and organisational learning by linking learning with change and performance management 2. Identify the key activities of the HRD function in your organisation and your role within it 3. Produce a profile of competencies of the training professional and set up a learning programme to deliver them 4. Provide analysis and advice to operational managers on how learning interventions will improve their departmental performance 5. Analyse learning needs, plan training, organise training delivery and control training budgets

Organised by:

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www.iirme.com/trainingcoordination

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course assessment.

2. Successful completion of the course assessment.

Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

Performance Assessment Your understanding of the course content will be assessed by completion of course exercises in the classroom and a short final exam.

T: +971 4 335 2437 F: +971 4 335 2438

Meet Your Course Expert Director Ian R Thomson has been a consultant with IIR Middle East & customised training solutions since 2003. He has visited the region since 1987 when he was appointed a Director of Masaood John Brown Limited in Abu Dhabi.

Ian set up his own company, Leadership International Limited in 1997 to provide a broad range of services to organisations seeking to make strategic and operational change. Today, he is a Director of the Scottish based company Never Mind the Buzz Words Limited, which provides consulting and learning programs, working with HRD departments in developing the analysis, designing the interventions, facilitating the programs and evaluating the results. HRD is at an exciting time in its development.

Ian has been involved in learning and development for most of his professional life. Alongside his accounting career, he coached students at the Institute of Chartered Accountants of Scotland, developed a training program for Enterprise Wide Systems for ICI and was a lecturer in Leadership for the Open University. With Junior Chamber International, he took his first trainer the trainer course in 1992 and has delivered leadership programs and academies across the globe. Overall, Ian has worked in more than 35 countries including Angola, Australia, Brazil, Finland, India, Japan, Malaysia, Norway, Russia, South Africa and the USA. As a member of the American Society for Training and Development and the British Institute of Learning and Development, Ian seeks to be at the leading edge of thinking on both personal and organisational development.

Road Map IIRME offers three courses for Learning and Development Professionals. Make sure you choose the one that is right for you: Chief Learning Officer For senior learning professionals, this course is set in the world of strategy – aligning the corporate and learning strategies to deliver significant added value. This masterclass creates the environment in which to develop your Value Proposition and Learning Strategy.

Certificate In Training Management With a minimum of two years’ experience in the learning function, this programme extends the learning away from the coordination role into a consulting role supporting business managers to make positive change.

Certificate In Training Coordination The programme is for new and recently appointed training officers, training coordinators and HR professionals responsible for training and development.

W: www.iirme.com/trainingcoordination

Certificate In Training Coordination

9 – 12 February 2014 The Address Hotel, Dubai Marina, Dubai, UAE 21 – 24 September 2014 Dusit Thani Hotel, Dubai, UAE

Course Timings: Registration and coffee will be at 07:30 on Day One. The course will commence at 08:00 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30.

Course Overview

“There is no more noble occupation in the world than to assist another human being to help someone succeed” (Alan Loy McGinnis)

Learning is a critical driver to success in any organisation. With the

organisation. We must have a rigorous understanding of organisational

fast pace of change, we need to face all kinds of challenges – political,

and individual learning, we must be focused on the specific needs of

economic, sociological, technological, legislative and environmental.

our customer and we must ensure that we deliver results that meet or

Risks are around every corner and we need people in our organisations

exceed their expectations.

who are ready and looking out for new products and services, new ways of working, new production, new systems, new systems and

Purpose

new marketing techniques that will provide some advantage in the

The purpose of this four day course is to give you the foundation to your

marketplace.

current or future role as a Training Coordinator. Just as with any other profession, there is knowledge that must be based on sound theory,

Just as an organisation dynamically responds to its market, so must we

there are skills we need to master and there are beliefs and values that

respond to our clients – the managers and staff in our organisations.

usefully underpin the work that we do.

No longer can we be an administration function, simply providing a catalogue of courses. We must operate in a world where we are

Throughout the course, we will identify the knowledge, work on the skills

agents of change, analysing needs, defining solutions and delivering

and develop the beliefs and values that will make us most effective.

learning that really delivers performance improvement across the

Course Outline Day One

-

Agree the operational manager’s expectation and how to measure success

Fundamentals Of Organisational Learning

-

Identify behaviours that are needed in the business

• Performance, change and leadership

-

Define the learning that will support those behaviours

-

Agree how the learning will be offered to learners

-

Mastering change

-

Driving performance

• Fundamentals of organisational learning -

The performance paradigm

-

Linking to strategy and cascaded organisational objectives

-

Creating a culture of people development

• Defining the basic learning department process -

Analyse; propose; create; implement; assess

• Supporting processes – defining quality

Day Two

HRD Department Effectiveness

Core Competencies

• Recognising our customers and their needs

• Competencies – The ASTD learning competencies model • The role of the Training Coordinator

Exercise: The little chick hotel Exercise: Creating the role -

A dynamic approach to capturing learning needs

-

Introducing the new Kirkpatrick model

• Coaching to GROW people -

Understand the client’s performance problem

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/trainingcoordination

21 – 24 September 2014 Dusit Thani Hotel, Dubai, UAE -

Identify appropriate interventions

-

Get buy-in from the manager

-

Deliver measurable results

Exercise: Coaching through a request for training • Keeping up to date with current learning initiatives -

Experiential learning

-

Blended learning

Exercise: To experience learning • Managing a systematic training process

Action Plan – Your personal development plan

Day Three Tools To Support Learning Needs Analysis

Day Four Validation And Evaluation • Closing the performance gap • The Kirkpatrick’s four levels of evaluation - Reaction - Learning - Transfer of behaviours to the business - Expectations met or revision to plan

Case Studies The Numbers Game • Setting the departmental budget for all segments of the budget: - Apprenticeships; competency; development; education - Strategic interventions • Budget management • Variance analysis Evaluation Of Learning: Multiple Choice Examination

• Causal analysis – critical incident analysis and Ishikawa

Exercise: Creating an analysis • Performance gap and the training gap • Collecting operational data • Performance management and personal development plans • Defining the Four-Level learning objectives

Case Studies Managing A Learning Intervention • The intervention agreement • Choosing the right trainer/facilitator and agreeing their brief

“Course content and Ian’s skills and background will contribute to improve my performance as a Training Coordinator and better understand my role within the organisation.”

Iris Fonseca, Training Analyst, Exxonmobil, Angola

“Ian was very knowledgeable on the subject and was able to answer all my questions and provide related examples. I am pleased about the course and was able to check a tick on all my learning objectives” Sharmila Pratap, Learning & Development Support Controller, Emirates Airlines, UAE

Exercise: Choosing a vendor • Agreeing the programme content and delivery style with the vendor • Booking venues – room, meals, facilities • Preparing and ordering course materials and supplies • Coordinating and dispatching joining instructions, etc • Ensuring attendance and satisfactory nature of the event

Group Work: Defining best practice

Who Should Attend?

This course has been specifically designed to provide clarity to the training coordinator’s role. It is appropriate for newly appointed training professionals from all industries and all those wishing to extend and update their knowledge in the basics of being an effective training coordinator.

Would you like to run this course in-house?

• Training Officers/Coordinators • Newly appointed Training Managers • Training Consultants and Advisors • Personnel and HR Officers/Coordinators

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/trainingmanagement

Certificate In Training Coordination

9 – 12 February 2014 • The Address Hotel, Dubai Marina, Dubai, UAE 21 – 24 September 2014 • Dusit Thani Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

ww.iirme.com/trainingcoordination

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event

Course Fee Before 24 November 2013*

Course Fee Before 15 December 2013*

Final Fee*

US$ 3,995

US$ 4,495

US$ 4,795

Certificate In Training Coordination*

9 – 12 February 2014 (BC5196) Event

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course Fee Before 6 July 2014

Course Fee Before 27 July 2014

Final Fee

US$ 3,995

US$ 4,495

US$ 4,795

Certificate In Training Coordination

21 – 24 September 2014 (BC5197) Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance. *Book and pay NOW and bring your colleague for FREE on this course. Only applicable for February 2014 course.

DELEGATE DETAILS

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Payments

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible.

Visas for non-GCC nationals may take several weeks to process.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: The Address Hotel, Dubai Marina, Dubai, UAE Tel: +971 4 436 7777 Dusit Thani Hotel, Dubai, UAE Tel: +971 4 343 3333 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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