Transforming Your IT Organisation

Transforming Your IT Organisation Re-invent Your IT Department, To Achieve An Agile And Pro-active IT Organisation

Book and pay NOW and bring your colleague for FREE on this course Only for January 2014*

Key Business BeneďŹ ts 1. Reposition your IT department by improving its impact on, and appreciation by, the business

Brand New Course

2. Organise effective IT relationship management and expectation management, rapidly improving relations with the business 3. Measure the quality/cost ratio of your IT services and improve it 4. Understand and use the full set of best practices and improvement techniques, from both IT Industry and Management Sciences 5. Understand what it takes for real IT Leadership 6. Propagate a self-steering IT organisation, to allow you more time devoted to strategy development 7. Decide and organise the most effective sourcing strategies 8. Make your CEO understand his own role in creating value out of IT

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19 – 22 January 2014 Kempinski Hotel, Mall of the Emirates Dubai, UAE

Organised by:

Transforming Your IT Organisation Meet Your Expert Course Director

Course Overview

Fred van Leeuwen is an international authority in the field, who consults with clients for practical IT improvement on a daily basis. He has written thoughtprovoking publications on the subject and has lectured on nearly all the continents, sharing his experiences with IT Directors, CIOs and other board members.

During his 40 years in the profession, Fred has worked in every conceivable IT discipline, including IT strategy formulation, program management, process improvement, application development, technical infrastructure design and service management. He combines his knowledge of content matter with excellent skills in organisational change management.

Fred’s current focus is on the way companies could create more value out of IT. He seeks to improve our understanding of the processes involved, to highlight the roles at board level and to improve concerning management competencies. He was also involved with an academic programme for developing agile and innovative IT governance.

Fred is a much sought-after speaker and author. His latest publications include a book on improving the IT function and articles on IT governance and on the role of the board in IT value generation.

A few years ago, in private life, he pushed boundaries to the extreme to gain new insights during an eight month journey on his 10 meter yacht, rounding the Atlantic Ocean with his son.

From this, he gained a lot of management lessons, some of which he will share with you.

Who Should Attend?

• CFOs, CIOs and IT Directors, IT Strategists and IT Governance Consultants • Newly appointed CIO’s and IT Managers • Managers of IT Relationship Management, Managers of Service Management, Change Managers and Programme Managers of IT Improvement Programmes

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

+971 4 335 2437

+971 4 335 2438

19 – 22 January 2014 Kempinski Hotel, Mall of the Emirates Dubai, UAE

In today’s business climate, companies are striving for Business Excellence and even Customer Excellence. This means that your IT service has to support, and often even fuel, the required transformations of the business.

Unfortunately in practice, with a confusing array of IT best practices and frameworks, limited progress has been made in improving the contribution of IT services and their business alignment. Timeliness, fit- for-purpose, cost efficiency and transparency are still less than they should be.

Business managers are usually not too satisfied about IT performance or about IT transparency. Too often, this leads to adverse reactions such as improperly managed outsourcing actions.

These may seem to reduce cost and improve delivery at first sight, but can easily worsen the situation, e.g. damage business flexibility and time to market, while only delivering sub-optimal cost benefits.

Today’s businesses require a more practical, more effective and more aligned IT-improvement. IT itself needs to transform!

This course offers a proven approach by replacing the traditional IT process views by a new paradigm. You will be able to achieve a drastic re-alignment of your IT operations and the business will start to appreciate IT as a strategic partner, instead of just a support and a cost.

This Training Is About: • Analysing your current position vis-à-vis your internal clients • Analysing your current processes, throughout the complete Information Value Chain (including IT governance, IT demand, IT supply) • Collecting the most relevant facts on your performance • Defining improvement requirements, with maximum effect • Selecting best practices, from the confusingly available variety: COBIT, ITIL, PMP, Prince2, CMMi, SCRUM, etc.

• Planning practical, structural improvements • Achieving quick wins, for immediate improvement of your relation with the business • Influencing your internal clients (and your boss) to take up their own role in creating value-add What You Will Get Out Of This Training: • A handle on the performance of your IT services • Clarified IT service offerings, for improved expectation management • How to organise IT relationship management, for satisfied internal clients • How to align your IT service provision, to maximise business success • What to do to get your business managers to set priorities • How to motive your IT staff to go for the best • How to apply proven BPR and BPM principles to achieve significant process improvement • How to propagate a self-steering, self-adaptive IT organisation • What is required for real IT leadership • A roadmap towards implementing permanent IT improvement • How to make your CEO understand his own role in creating value out of IT • Apply the principles learned and the tools included, the day you return to work • Take back a first outline of your own improvement plan, for immediate action

register@iirme.com

www.iirme.com/transformITorg

Course Timings: Registration will be at 07:30 on Day One. Course sessions will start promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s session.

Day One

Day Three

Introductions And Activity On Your Own IT Organisation • The issues that you are experiencing in your own organisation: why improvement is needed • Improvement methodologies applied in your organisation, did they help?

• Joint analysis of root causes

Improving Your IT Processes • Essentials of Process Improvement • Strategic process improvement applied in IT • How to best organise your team to deliver improvement results • Practical tips for the process improvement workshops

Understanding Your Challenges • Overview of best practices and frameworks from the IT Industry, including COBIT, ITIL, Prince2, CMMI, SCRUM, etc.

• Overview of relevant concepts and frameworks from the business world, including Operational Excellence, Lean, Core Competencies, PMP, etc.

• Applying best practices properly, while avoiding the pitfalls • Securing practical results, both long and short term • Practical examples of cases from various industry sectors The Information Value Chain, For Maximum Business Value • The concept of the Information Value Chain; its outcomes • The partners in the chain: Business, IT Demand, IT Supply; their roles • Making the distinction between IT Supply Services and IT Demand Services • Making sure the loop between these functions closes Assessment And Strategy Formulation • Various IT assessments methodologies • Fundamentals of a sound IT departmental strategy • Practical example of an IT assessment • The IT strategy checklist

Exercise: Defining the common framework to kick-off multiple processes and redesign teams Re-designing Organisational Structure For Your IT Department • Organising it the Business Process Management way, for real client service • Disciplines within IT, their varying nature and the requirements for managing them • The IT organisation prototypes; overview of the various ways in which the activities can be clustered into management portfolios; the advantages and setbacks of each alternative • Example of a set of criteria for your organisational design

Exercise: Defining your own criteria for the organisational design Organising Relationship Management • Why you need Relationship Management • The challenge of organising Relationship Management • The golden rules of Relationship Management • What the Relationship Manager does in practice

Exercise: Defining your internal market and connecting the relationship management processes

Exercise: Preparing IT assessment and strategy formulation for your own organisation

Day Four

Day Two

Managing The Transformation • A selection of practical examples, where risks got out of hands • Analysing and handling the risks inherent in IT transformation projects • The basic directives for any IT transformation approach • How to construct a roadmap for transforming the IT organisation

Organising IT Governance • Defining IT governance, looking beyond the common misperceptions • Practical examples of an IT governance • The 7 pillars of agile governance • The ISO 38500 standard for IT governance • Its relation to the COBIT framework

Exercise: Producing your own transformation risk table

Exercise: Assessing IT governance in your own organisation Defining And Communicating Your IT Services • Creating an IT Service Portfolio and a Service Catalogue that the business will understand • Defining the KPIs of your services • How to align these with the business • Grouping your services according to process type

Exercise: Producing your own service catalogue Designing Your IT Process Architecture • A few basics about Real Process Thinking • Your IT service producing processes • Essential IT support processes • The IT management processes

Exercise: Mapping the IT Process Architecture onto your own organisation

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Applying Organisational Change Management To ‘The IT Professional’ • The professional culture of your IT staff • The traps you should avoid • Using IT culture to change IT culture • Practical examples of how buy-in was achieved Developing An Action Plan • Overview of the strategies and tools covered • Definition of your own challenges, the importance of getting senior business management involved in the implementation plan • The final conclusions on IT transformation

Exercise: Initiating your own action plan, prioritising the steps you can take immediately following the training Evaluation & Wrap Up

register@iirme.com

www.iirme.com/transformITorg

Transforming Your IT Organisation

19 – 22 January 2014 Kempinski Hotel, Mall of the Emirates Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/transformITorg

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC5193 Event

Course Fee Before 10 November 2013*

Course Fee Before 1 December 2013*

Final Fee*

US$ 3,895

US$ 4,395

US$ 4,695

Transforming Your IT Organisation 19 – 22 January 2014

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

*Book and pay NOW and bring your colleague for FREE on this course. Only applicable for January 2014 course

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