Understanding Facilities Management

Certificated Course Delivered By

Course I:

Understanding Facilities Management The UK’s Most Successful Course In FM Operations Management www.iirme.com/ufm

22– 23 September 2013 • The Address Hotel, Dubai Marina, Dubai UAE

Top 3 Learning Objectives: 1. Assess the nature of buildings and the relationship to their use by occupants 2. Critically examine the cost implications and techniques for space management 3. Identify maintenance requirements and cost effectively implement plans

Course II:

Managing Relocation, Fit-Outs And Moves 24 – 25 September 2013 • The Address Hotel, Dubai Marina, Dubai UAE

www.iirme.com/relocation

Top 4 Learning Objectives: 1. Apply best practice project management techniques to ensure smooth, efficient and cost effective delivery

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2. Understand how to source and select the right space for your organisation’s changing needs 3. Learn how modern innovative working arrangements are incorporated in space planning assessments to make optimum use of expensive space assets 4. Recognise the importance of effective communication and consultation to ensure commitment from senior managers and building users Each course carries a Continuing Professional Development certificate from BIFM Training, the training arm of the British Institute of Facilities Management Organised by:

Strategic Career Partner:

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The British Institute of Facilities Management is the national professional body for FM in the UK. Formed in 1993 it currently serves over 12,000 members, including overseas practitioners. The Institute also supports an International Special Interest Group of more than 1,000 members who wish to keep up to date with international best practice. BIFM Training (responsible for running the Institute’s short-course programme) is the leading provider of FM training in the UK.

BIFM Training is managed on behalf of the BIFM by Quadrilect Ltd, and the current programme features over 40 courses including health and safety and a range of accredited options and qualifications.

BIFM Training courses are benchmarked against the Institute’s professional standards, and offer an unparalleled range of professional development opportunities for FM’s looking to improve their knowledge, skill and professionalism.

These courses provides access to leading edge thinking and skilled practitioner experience in line with the Institute’s commitment to providing high quality information, education and networking services for individual professionals and organisations involved in FM.

Each course also carries a certificates which is recognised under the BIFM’s Continuing Professional Development programme. BIFM Training also offers a range of essential learning and development services, including skills profiling and training needs analysis.

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Meet Your Expert Course Director Robert Fernandez FBIFM FM Consultant Robert is a skilled FM consultant and practitioner. He has developed a wide range of experience in all areas of facilities management over the last 25 years.

This experience was gained firstly as a senior property management professional within the financial services sector and more recently as a highly motivated FM consultant.

As Assistant Vice-President, Property Management with Manufacturers Hanover Trust Company, Robert looked after 3/4 million square feet of offices in the UK. In this position, he was responsible for acquisition and disposal, fitting-out and day to day management of the buildings under his control.

During the last 20 years, Robert has conducted FM consultancy assignments for many leading organisations. These assignments include: • Space use studies • Relocation and moves management • Fit-out project management • Furniture specification, sourcing and installation • IT cabling systems specification and installation management • Service contract specification and tendering • Occupancy cost studies • FM advice for PFI projects Robert is a Founder Fellow of the British Institute of Facilities Management (BIFM) and holds a Diploma in Administrative Management. Having assisted in the development of the Institute’s training programme, he now presents on several of the courses, and has also delivered international training in the Middle East, Africa and Russia. Robert has won the BIFM’s coveted “Presenter of the Year” award on two occasions. He sees education and training as the key to the growth, development and recognition of the facilities management profession.

Would you like to run an FM course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

+971 4 335 2437

+971 4 335 2438

Understanding Facilities Management 22 – 23 September 2013 • The Address Hotel, Dubai Marina, Dubai UAE

Course Timings: Registration will be at 07:30 on Day One. The course will commence at 08:00 every day and finish at 14:30.There will be breaks for refreshments at approximately 10:30 and 12:30 and lunch will be served at the end of each day’s session.

Day One

Day Two

Welcome And Course Introduction The Importance Of Facilities Management • Assessing the growth of FM and the developing role of facilities managers in organisations in the UK and internationally • Identifying the major qualities and skills required for best practice Understanding Buildings – 1 • The opportunities and pitfalls of specific building characteristics and their relationship to organisational needs • The impact on maintenance, planning, day-to-day operation and overall image • Practical examples are used to address the key question, how can things be improved?

Understanding Buildings – 2 • Introduction to building engineering services – what are the basic principles?

• What impact do services have on facilities planning and day-to-day management?

• HVAC, services distribution (including raised floors and suspended ceilings) and lighting Building Handover, Commissioning And On-Going Management • The role of the FM in handover and commissioning of new buildings • Using information systems such as CAFM and BMS to support planning and management during the building life cycle Maintenance Management • How to identify maintenance requirements, understand the role of building inspections and how to carry them out • Principles of condition surveys and asset registers and their impact on the forward maintenance programme and the budget process • Learning the lessons from a range of examples where maintenance problems have occurred Property Management • An introduction to the basic elements of property management • Understanding planning issues and the role of building regulations • The impact of Jointly Owned Property (JOP) regulations in the Emirates • Key lease terms and how they influence property acquisitions and disposals • How to develop a property management plan Space Management • Introduction to the importance of space management • Cost implications and techniques for analysing and measuring types of space, including working areas, storage and support facilities • Introduction to the principles of space planning and standards, including understanding organisational requirements

+971 4 335 2437

+971 4 335 2438

Relocation / Move Management • Who needs to be told about the move – and when?

• How should facilities managers handle the ‘politics’ of moving?

• What kind of people and skills are required within the facilities team?

• Exploring ways of avoiding the potential pitfalls associated with office moves Health And Safety For Facilities Managers • Introduction to the current issues in what is now one of the most important areas of responsibility for facilities managers • How do tighter health and safety laws affect facilities managers?

• Which are the key current developments – and the likely future ones?

• What specialist help and advice is available – and what sources of information exist to support planning and day-to-day management?

Contract Management, Commissioning And Managing Contract Services • Understanding the role of service level agreements • Exploring the various FM contracting models in the current marketplace, including TFM, bundled contracts and how to find the right balance between in-house and external provision • The importance of auditing contracts to ensure effective performance Energy And Environmental Management • Key environmental and sustainability issues for facilities managers • The impact of global warming on your business and personal life • Sources of information • Appraisal tools for assessing your current energy and environmental management status • Practical and easy ways to implement tests to identify avoidable waste and ways of presenting information to senior management Customer Centric FM • How can the financial and operational value of FM be measured?

• Customer satisfaction audits, benchmarking, best practice, audits and the management of information in FM Summary And Evaluation Forms And Close Of Course

Who Should Attend?

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Facilities Managers

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Estate Managers

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Building Managers

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Fire Protection Buyers

•

Property Owners

•

Architects

•

LEED Designers

•

Health and Safety Officers

MEP Contractors and

•

• •

Security Professionals

•

Physical Asset Managers

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Manufacturing Site / Plant Managers

Consultants •

Maintenance Managers

www.iirme.com/ufm

Managing Relocation, Fit-Outs And Moves 24 – 25 September 2013 • The Address Hotel, Dubai Marina, Dubai UAE Course Timings: Registration will be at 07:30 on Day One. The course will commence at 08:00 every day and finish at 14:30.There will be breaks for refreshments at approximately 10:30 and 12:30 and lunch will be served at the end of each day’s session Course Overview In these days of rapid business change and re-organisation an increasing number of facilities managers are becoming involved in moves and relocations, which typically involve fitting out office space. Even quite small projects can involve identifying and sequencing a wide range of tasks, tight budgeting and financial control, setting up and managing a project team and extensive liaison with users. A poorly executed project can result in missed deadlines, cost overruns, unhappy users and, sometimes, a ruined FM reputation.

This practical and highly interactive course leads you step by step through the processes involved in planning and project managing moves, fit-outs and relocations to achieve the optimum results for the organisation.

The course sessions include assessing space needs, identifying suitable buildings, checking organisational fit and outline space planning as well as budget and programme planning.

Workshops Linked sessions provide insights into best practice in two key areas of project planning • Developing a programme • Developing a budget

Workshop – Developing The Project Brief Using a case study scenario, delegates will learn how to prepare a Project Brief as the vital first step to setting up the project Building An Effective Project Team • Using internal expertise and skills • Engaging effectively with senior managers, internal ‘customers’ and other stakeholders • Recruiting and briefing your external professional team Space Planning Standards (Or Guidelines) • Measuring and analysing space use • Identifying different types of space required • The role of space planning guidelines • The impact of using innovative working methods - including flexible working – on space use

Communication And Consultation • Setting expectations • Using the right methods of communication at key stages • ‘Selling’ the idea of a move to key customers and decision-makers • Preparing and providing building information to help users and visitors Move Management • Developing your move plan • Building up the move management team • Choosing external contractors • Key factors to help the move to run smoothly • Helpful guidelines Post Occupancy Actions • Consulting your customers • Capturing the key lessons • The role of post occupancy evaluation

Workshop – Space Budget - How To Work Out Space Requirements A practical session to explore how space analysis and planning techniques are used in practice to assess corporate space needs

+971 4 335 2438

Workshop – Checking Building Suitability – How Will The Organisation Fit Into The Building?

Practical session based on the case study - organisation to work out how the organisation will occupy the building

Workshop – Developing Your Fitting Out Specification

Developing The Brief • Understanding the corporate aims and objectives • Collecting and analysing essential data for planning • Clarifying the specific project goals and outcomes • Recognising the opportunities for innovation and change • Setting a realistic project timetable

+971 4 335 2437

Planning The Space • Best practice techniques for planning space and presenting to senior management and other stakeholders

Fitting Out • Developing your specification • Planning the process – and choosing your contractors • Ensuring effective and safe working on site

Why Moves And Relocations Happen • Understanding the reasons for change • Keeping ahead of your organisation’s needs • Key factors to consider in developing a business case

Evaluating The Building • Collecting and assessing building data • Matching space to your organisation’s needs

Workshop – Checking Building Space – Does It Provide Sufficient Space?

An opportunity to apply the techniques discussed on day one using a case study scenario.

Negotiating The Lease • Understanding the key stages • Priorities for landlords and tenants • Making the most of incentives from a tenant perspective • Understanding the full range of costs and charges • The role of professional advisers.

Day One

Finding The Right Building • Understanding the key factors affecting location choices • Assessing the suitability of different types of space, building infrastructure and facilities • Sourcing suitable buildings and working with external agents

Day Two

Who Should Attend?

This course is designed for professionals who have prior knowledge and understanding of the basic principles of facilities management. It is suitable for people with some background in FM and are looking to expand their existing skills and knowledge to the next level including • Security Professionals • Facilities Director and Managers • Physical Asset Managers • Building Heads and Managers • Estate Heads and Managers • Property Owners • Fire Protection Buyers • LEED Designers • Architects • Mechanical Electrical And Plumbing (MEP) Contractors and • Health and Safety Officers • Manufacturing Site/Plant Consultants Managers • Space Planning Managers • Maintenance Heads and Managers • Facilities Planners • Facilities Project Managers

register@iirme.com

www.iirme.com/relocation

Understanding Facilities Management

Managing Relocation, Fit-Outs And Moves

22 – 23 September 2013 The Address Hotel, Dubai Marina, Dubai UAE

24 – 25 September 2013 The Address Hotel, Dubai Marina, Dubai UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/ufm www.iirme.com/relocation

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event

Course Fee Before 7 July 2013

Course Fee Before 28 July 2013

Final Fee

US$ 2,395

US$ 2,595

US$ 2,695

Course Fee Before 7 July 2013

Course Fee Before 28 July 2013

Final Fee

US$ 2,395

US$ 2,595

US$ 2,695

❏ Understanding Facilities Management 22 – 23 September 2013 (BC4973) Event

❏ Managing Relocation, Fit-Outs And Moves 24 – 25 September 2013 (BC4974)

WEB BC4973/BC4974

WOULD YOU LIKE TO RUN AN FM COURSE INͳHOUSE

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received.

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Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge.

Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

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All registrations are subject to acceptance by IIR which will be confirmed to you in writing.

Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: The Address Hotel, Dubai Marina, Dubai UAE Tel: +971 4 436 7777 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com

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