Women And Leadership | IIR Middle East Training Course

Evaluate And Refine Your Personal Influence Skills With The “Personal Style” And “Conflict Strategies” Inventories

Women And Leadership

5 Key Benefits: 1. Develop your own personal leadership style that suits both your personality and your organisational environment 2. Communicate with greater personal assertiveness and communication capabilities 3. Successfully manage the performance of both individuals and teams 4. Understand and build on the strengths, weaknesses, opportunities and threats for women in management in the Middle East 5. Define your personal vision and career expectations as a woman in management

21 – 24 October 2012 Dusit Thani Hotel Dubai, UAE

Official Regional Recruitment Partner:

Led By Dynamic And Inspirational Expert Course Director:

Jacqueline Klauer

Managing Director FUTURE LINK Consulting Pty. Ltd

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About Your Expert Course Director A workshop headed up by Jacqueline Klauer means the dierence between walking out with just enthusiasm for the topic, or having learned the proven skills that get the job done.

If you increase your skill level in a subject, the enthusiasm comes from within, and that’s what creates long-term results.

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally.

The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world.

Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Described by her clients as “professional, energetic, open, inspiring, engaging and empowering”, Jacqueline has the enviable ability to provide focus to the most complicated of subjects and works with her seminar groups to seek relevant solutions for direct implementation in the workplace.

As a consultant to management for over 25 years, Jacqueline has sought to improve both the careers of individuals and business practices of organisations in Australia, New Zealand, Canada, the USA, China, Southeast Asia, Southern Africa and the Middle East. A course with Jacqueline is highly focussed, and is based on her own experiences in business where she has held senior executive portfolios in a number of organisations, including Global Group Human Resources Manager for a multi -national franchise organisation.

Jacqueline has degrees from Illinois State University and the University of Salzburg and is an accredited lecturer with a number of Australian, UK- and US-based Institutes. As Managing Director of her own consulting rm she has worked very successfully within industries such as gas/oil, fast-moving consumer goods, banking, telecommunications, tourism, hotels, educational institutions and government.

Jacqueline is an outstanding, polished facilitator and is a long-standing Senior Associate with IIR Middle East. A great believer that learning should be fun, Ms. Klauer shows an understanding of her seminar participants that helps them to be the enthusiastic masters of long-term implementation of her message.

Hear What Our Delegates Said About Jacqueline’s Previous Courses With IIR ME

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/ GW Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course assessment.

2. Successful completion of the course assessment.

Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

T: 971-4-3352437 F: 971-4-3352438

“I will definitely use IIR and Jacqueline Klauer again.

The course was engaging, empowering yet entertaining.

I’ve never enjoyed learning so much.”

Weam Zabar, Customer Services Manager, ACI Worldwide, Bahrain

“If I had the chance I would do it again. The speaker had a magic way of keeping our attention to the course for the course days.

Very well organised, informative and timely event” Soraya Khatib, Head of Customer Service, Sama Dubai, UAE

“Allow me to call you my “inspiration”. I do not believe that any thankful words would be enough to share how much of a great difference your course has added to my personality and career beliefs. It has enlightened several areas in my life which I think I would never have noticed until I stepped right through your course.We have had several workshops ever since the course but none of them had the same brilliant inspiring effects on me. Upon coming back from the course I have had one-to-one sessions with my team, and they have personally spotted the change in me. I noticed progress on our communication too.”

Moyassar Abdul Kade, Customer Relations Supervisor Bayt.com – Abu Dhabi, UAE

W: www.iirme.com/womenleaders

Women And Leadership 21 – 24 October 2012 • Dusit Thani Hotel, Dubai, UAE

Course Timings: Registration will commence at 07.30 on Day One. Course sessions will start promptly at 08.00 and finish at 14.30. There will be two breaks for refreshments and lunch will be served at the end of each day’s sessions.

Course Overview

Course Outline

The incredible accomplishments of women as leaders, entrepreneurs, and professionals in the Middle East are a clear indication that women are transforming the face of business and society. Regional women have penetrated the international business arena, moving into leadership roles as business owners and heads of major corporations.

The Role Of Women In Management In The Middle East

IIR ME’s Women And Leadership, written and presented

by Jacqueline Klauer, is an exciting and highly interactive course that will equip you with advanced management skills. You will learn to adopt innovative approaches to overcome major challenges affecting today’s women professionals in the Middle East. The workshop-style sessions will encourage you to evaluate processes, tools and techniques, and to use them to make an impact at your workplace.

This will be an interactive opportunity to “set the scene” with your peers and fellow course participants with a lively S.W.O.T. (strengths, weaknesses, opportunities and threats) discussion concerning management opportunities for women in the Middle East.

Defining Your Personal Vision As A Woman In Management – What Are Your Career Expectations?

You have talent, skills, experience, entrepreneurial skills and potential. How do you make yourself the best candidate for your desired promotion?

Whether you are already in a management role, or aspire to be in one, this workshop is for you.

In this session you will: • Explore the reasons people fail to set goals • Understand five key concepts in goal setting that will enable you to tackle obstacles which inhibit individuals from creating meaningful, achievable career expectations • Examine the critical steps to goal achievement • Discover the 12 steps to goal achievement • Broaden your understanding of why and how to set specific, measurable, attainable, relevant and timely career goals

About The Metrics 1. Conflict Strategies Inventory: This inventory is based on more than 30 years of managerial and behavioural scientific research in the area of interpersonal conflict.

You will have an opportunity to assess your conflict strategy preference(s) by responding to cases that address a variety of typical, work-related situations.

2. Personal Style Inventory: This inventory will measure the ‘shape’ of your preferred personality and help you determine which tasks and situations might be easier or more comfortable for you as a woman in management and also which tasks may be less easy and less comfortable for you. This is an extremely valuable tool, creating even better self awareness on your road to sensitivity and management success.

Learning To Lead – Developing Your Leadership Style • What are the specific leadership attributes and their associated behaviours that need to be demonstrated within your work environment?

• Who are the stakeholders in your business environment?

• What results need to be achieved for each of them?

• How can you influence these results?

• How can you win credibility both within and beyond your organisation?

• What are the specific organisational capabilities required to maximise current and future performance in your business?

• Understand your own leadership style and build on your strengths

The opportunity to liaise with like-minded individuals in an open and honest workshop environment will prove extremely valuable to you as you prepare for your future career successes.

You will complete two psychometrics designed to strengthen your skills in a management role and assess which skills to focus on for your development.

T: 971-4-3352437 F: 971-4-3352438 E: register@iirme.com W: www.iirme.com/womenleaders

Managing The Motivational Environment • Explore and practice a range of processes and techniques for developing and mobilising your own personal commitment Managing The Performance Of Both Individuals And The Team • Linking strategic and operational plans to individual performance management • Building individual capabilities • Managing individual performance • Performance coaching and counselling • Managing diminished performance • Gender issues inherent in the performance m anagement process • The importance of personal role modelling • Development and maintenance of team commitment, cohesion and cooperation • Stages of team development • Exploration of strategies for developing empowered teams who take ownership for results Managing Conflict As A Woman In Management • What differs for women in the task of managing individual, group and organisational conflict?

• Conflict resolution models and strategies • Demonstrate strong leadership through the effective management of conflict and its resultant stresses How To Communicate Like A Professional – Personal Influence Skills, Assertiveness And The Management Of Emotions Managers do not work in isolation. They must develop the ability to influence both individuals and groups to work towards attaining organisational goals.

• Recognise your dominant style of behaviour and the characteristics of different behavioural styles • Identify and demonstrate the most effective behavioural response for different situations from a position of acceptance and control • Deal with aggressive and non-assertive behaviour • Express criticism and praise in constructive ways • Develop your skills in empathy and building of rapport

Stress Management • Identify the causes and symptoms of stress, both short-term and long-term • Understand your physical, mental, emotional and behavioural reactions to stress • Identify and practice techniques and strategies to reduce and manage stress Work/Life Balance - Is Work/Life Balance More Difficult For Women?

• Develop a more balanced lifestyle Emotional Intelligence – Understanding How EI Can Increase Your Career Options • Develop a comprehensive awareness about Emotional Intelligence(EI) • Learn about the latest and most critical research findings about EI • Understand how EI impacts our lives generally, as women and on our ability to lead • The five key domains of EI • Evaluate your own current level of EI across these domains • Develop skills to build your emotional awareness of yourself and others • Practice techniques to embed emotionally-intelligent behaviour in your leadership roles • Coach others to better understand EI The Psychology Of Achievement – Breaking Through Personal Barriers And Presenting Yourself As A Woman Who Is Going Places • What is the psychology of achievement?

• Seven mental laws to use as a positive influence in your life as a woman in management • Unlock your potential and take charge of your life • Goal setting: the key to success • Review goals set early in the program and develop a realistic plan for your first steps on the post-course career path • Develop a “success” personality and build superior relationships for career longevity

T: 971-4-3352437 F: 971-4-3352438 E: register@iirme.com W: www.iirme.com/womenleaders

Women And Leadership 21 – 24 October 2012 • Dusit Thani Hotel, Dubai, UAE

FIVE WAYS TO REGISTER +971 4 335 2437

IIR Holdings Ltd. P.O Box 21743, Dubai, UAE register@iirme.com

+971 4 335 2438

www.iirme.com/womenleaders

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event Women And Leadership

Date

Course Fee Before 5 August 2012

Course Fee Before 26 August 2012

Final Fee

21 – 24 October 2012

US$ 3,895

US$ 4,395

US$ 4,695

WEB BC4407

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of completion.

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days of less before the Event must be paid in full. Substitutions are welcome at any time.

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