PROFILE
AL THAQAFAH IT SOLUTIONS Al Thaqafah IT Solutions is an End to End IT solutions co. offering a comprehensive range of services to clients across the across the Kingdom of Saudi Arabia. We utilize our experience in large scale projects and bring value to our customers with our domain experience, management and technical expertise. Our Global Practice with ITIL framework adds value by saving money while dramatically improving and increasing core process capabilities of our customers. We offer an integrated portfolio of IT and IT enabled services delivered through a proven GLOCAL (Global and Local) model. Al Thaqafah today operates out of 5 locations worldwide in US, Middle East and India. Our certiďŹ ed skills in IT consulting and integration combined with strategic alliances with world-wide leaders help us offer BEST IN CLASS services to our Clientele. AL THAQAFAH IT SOLUTIONS has highly skilled experienced team Specialized in IT Infrastructure Solutions, Hardware and Software sales , ERP, Software Development, and Rugged Computing solutions..
TECHNOLOGY PRODUCTS SALES IT INFRASTRUCTURE MANAGEMENT SERVICES DATACENTER SERVICES VIRTUALIZATION SOFTWARE DEVELOPMENT ENTERPRISE MOBILITY SOLUTIONS ORACLE SOLUTIONS SATELLITE PHONES RUGGED COMPUTING SOLUTIONS
TECHNOLOGY PRODUCT SALES Al Thaqafah is a value added reseller of hardware and software products from the Communications, Information Technology and Packaged Business Solutions industries. We offer a powerful product line-up built around suppliers who have consistently exceeded market standards and offer superior performance, innovation, value and quality that you can bet your business on, Our products enable businesses to build strong, dependable computer networks. Our hardware options encompass the entire network infrastructure; everything from Thin Clients, Computers, Display Systems, Enterprise Servers, Printing Solutions, Storage Products, Hardware Appliances and Networking Gear. Software solutions that help streamline business operations for greater efficiency are also available. Whether your business needs assistance with accounting, human resource management, operating systems, systems management, or antivirus, Al Thaqafah has the experience and expertise on-hand to support. First-class, end-to-end support is tailored to the needs and goals of each client – a result of Al Thaqafah’s longstanding relationships with the leading hardware and software producers.
TECHNOLOGY PRODUCT SALES
Servers & Blades Dell Gateway NEC Hewlett Packard
Storage NetApp WDS EMC NEC
UPS&Power Protection Emerson Network Power APC Eaton
UTM Sonicwall ASTARO Cyberaom Rugged Computing Panasonic Miiltec
Softwares/ Licences Microsoft Citrix Adobe Symantec Novell VMWare
Switches & Routers Cisco Planet
UniďŹ ed Communications Cisco Avaya 3Com
Desktop/Laptops Dell HP Gateway Sony Lenovo
IT INFRASTRUCTURE MANAGEMENT SERVICES
Server Deployment Make Your Next Implementation Efficient and Hassle-Free Data centers are the engines that drive every efficient enterprise. That’s why IT departments devote enormous resources to keep servers and storage devices working without interruption, and why network administrators are always looking for new ways to improve performance, uptime and reliability. That’s also why Al Thaqafah offers professional Server, Storage and Networking Deployment services. We can install and configure your new data center systems to help you save money, minimize disruption and optimize performance. Our comprehensive suite of implementation services will get you from purchase order to production faster than you ever thought possible: • Project Management — we provide a single point of contact for comprehensive planning and execution support throughout every stage of the implementation process. • Planning — we fully assess the technical requirements of your environment and create a detailed implementation plan ensuring a fast, surprise-free deployment. • Installation and Configuration — when your hardware is ready to deploy, Dell-certified technicians will integrate, configure and install the products per the implementation plan. • Product Orientation — we provide your IT staff with detailed information about how your new systems and software are designed to operate in your environment, so you can keep your data center running at top efficiency.
Server Management Services Our Server Management Service offers consistent, secure and ITIL- compliant support and management services for any type of UNIX, Microsoft, Solaris and Linux server infrastructure in enterprise datacenters. By playing a crucial role in reducing server operational costs, escalating server availability, improving data protection & enhancing flexibility, we assist businesses hold a competitive edge. Remote monitoring of servers on a 24×7 basis for fault, security alerts and performance. Proactively escalate issues to our designated experts and other designated users. 24×7 resolution support for any server issues by real-time access to our server administrators. Remote access resolution of any type of server problem that occurs. OS patch management & Periodic and real-time inspection for susceptibilities on servers. Identify probable safety vulnerabilities and solve them Remote resolution of server issues on a 24×7 basis for fault, performance, and safety issues Proactively backup the important data stored in your servers, and provide instant retrieval. In case of vital data loss or failure of storage. Tracking and reporting all the activities of users on vital servers. Identify doubtful activities and take required corrective actions.
Server Migration/Up gradation Services Al Thaqafah’s expert and secure services smooth migration Swiftly, Safely and Securely. Our individually assigned project managers efficiently and securely transition client servers, with no compromise or loss of data. We leave nothing to chance – planning extensively and implementing efficiently. That’s why we call our migration/ Up gradation services “Guaranteed Safe Passage.” Physical Server Migration Virtual Server Migration Physical to Virtual Server Migration Database Migration
Desktop Management From 1st line trouble-shooting through to advanced 3rd line support we’ll work with you to resolve even the most complex technical problems. Here’s a few of the reasons customers ask us to provide their technical support: Technical expertise – our large, independent Professional Services organization has been looking after complex IT infrastructures for more than 10 years. Our technical consultants have multi-vendor skills and are trained to the highest levels. Multi-vendor support – because our technical skills cross many hardware and software vendors we can meet all of our customers’ IT support needs via a single contract. This means you don’t need to manage multiple contractors and don’t need to get multiple suppliers involved to resolve issues that span more than one technology. On-demand support – our customers value our responsive approach. When they need our help we’re there for them, on the phone or on-site. Because of our strategic partner relationships we also have priority escalation agreements in place with key vendors.
Application Management Al Thaqafah Managed Services provides tailored service-level agreements (SLAs) that support your everyday service requirements, as well as your longer-term application management strategy. We assign a dedicated service level manager to your account to manage all services related to your Al Thaqafah solutions, as well as third-party applications, integrations, and customizations. You also get access to a first-line, skilled service desk team who speak your native language. Your SLA covers system help, system control, customization care, and IT management. Al Thaqafah Application Management Services helps companies like yours: Gain guaranteed availability of skilled people Get a single point of contact for system and application management Monitor all components – Early Warning Improve management of daily operational systems Solve Technical Incidents and Problems Backup & Restore Management Install routine software patches and feature packs Improve continuity
DATA CENTER SERVICES Our Expertise Helps to Convert Challenges of Setting up a Data Center into realty In order to build a data center that can meet the challenges of the safety & security, we always follow below points. • • • •
Infrastructure: It included place, security, power, air conditioning and growth plan Internet Service Provider: We make sure about the performance, availability and scalability Management Tools: Auto monitoring, human support, and troubleshooting Hardware: Selection of hardware as per application requirements
The aim is to provide customers with the physical environment, server hardware, network connectivity and technical management skills necessary to keep Internet businesses up and running 24 hours a day, 7 days a week. The ability to scale is essential, allowing businesses to upgrade easily by adding bandwidth or server capacity on demand. Power Consumption / Specification: Main power to an Internet data center should be supplied by the regional electric power utility. To reduce trust on one feed, separate feeds into the data center are recommended. Minimum, two-fold flexibility should be provided in the form of UPS to each area. Additionally, diesel generator backup should start automatically within seconds after a main power source failure. Data Center Access Control & Security: Building and network security is a highly visible component of service and very important to customers. With that in mind, a robust security policy supported by a workable set of procedures, skills and tools is essential. The security policy must manage access to the data center and monitor activity within the building. Physical access to technical suites and other areas of the building should be controlled and monitored on an ongoing basis, preferably by a swipe card facility to maintain and control access to restricted areas. Fire Control: The building must be protected by a fully automated fire detection and suppression system before damage occurs.
Climate Control / Air Conditioning: Equipment performance and life span can be significantly improved by housing the system under optimum environmental conditions. Typically, this should be around a constant 68° F., plus or minus 3° F., with humidity at a constant 45%-50%. System Infrastructure: Designing network access into the data center requires significant commercial and competitive consideration—greater flexibility is gained by having multiple carriers. Products such as, Servers, load balancers, firewall, Routers and switches should be studied and deployed. It is must to understand the server platforms, to provide seamless interoperability with the operating systems, development tools and applications needed to run a successful data center. Service Monitoring and Maintenance: The major selling point for dedicated managed services is the ability to provide standard service monitoring facilities and to offer customers more proactive monitoring and auto-correction of faults. This requires the deployment of the appropriate monitoring tools and software. These services can be provided on a chargeable basis, with customers paying a monthly fee to have the tasks carried out over and above the basic monitoring package. System Backups /High Availability: High Availability should be provided for all critical products which include Server, Firewall Routers, and Switches & ISP. In order to be more effective, it is essential that any backup solution deployed is capable of backing up files and tables that may be open at the time the backup is made.
AL THAQAFAH Make sure that a physical and technical environment that offers the highest levels of reliability and flexibility to its clients. Data center must provide the physical environment, network connectivity, technical skills and server hardware necessary to keep servers up and running 24 hours a day, 7 days a week.
SERVER VIRTUALIZATION Virtualize your data center confidently and securely. Our agile data infrastructure delivers unprecedented scalability, continuous operations, and intelligent storage management for immediate response to business opportunities. Enterprises are faced with explosive data growth and must completely adopt data center virtualization to enable a scalable, dynamic infrastructure that automatically maintains performance levels at the lowest cost. Today's global business environment requires nonstop access to data and a fully no disruptive operational environment. In addition, enterprises need to change how they procure IT resources and manage and analyze their data for faster time to market, higher quality of service, and better business decisions. Change the economics of data center virtualization with the agile data infrastructure. You get a flexible, efficient storage foundation that facilitates 100% data center virtualization with: • No disruptive scalability, data mobility, and operations • Intelligent policy-based management throughout your entire application lifecycle • A shared virtual infrastructure that supports multiple platforms, applications, and data Leverage our tightly integrated solutions to optimize your VMware ® environments and virtualizes the business-critical applications that run on them, including: Microsoft Exchange Microsoft SQL Server ® Microsoft SharePoint ® Oracle ® Al Thaqafah is specialized Consulting and Integration partner of VMware ®
Partners: We combine products/technologies from global technology leaders and combine them with our best-of-breed professional services to create and rapidly deploy customized solutions for your unique requirements. We have forged strategic partnerships with global industry-leading organizations.
Head Office – Jeddah, KSA :
UAE:
414, 4th Floor, Business Plaza, West Wing, Madina Road, Jeddah, KSA Phone: +966 2 614 1087 Email: info@atit-solutions.com
311B, Al Nakheel Building, Al Karama, P.O Box - 126830, Dubai, UAE Phone.: +971 4 3342171 Fax: +971 4 3348182 Email: info@atit-solutions.com Careers:
USA : Cory lake Drive Tampa, Florida 33647 Phone: +1 813 902 2262 Email: info@atit-solutions.com
Email: hr@atit-solutions.com Sales and Support: Phone: +966 560 555 750 Email: sales@atit-solutions.com
Website : www.atit-solutions.com