Cisco Unified Communications (UC) 500 SE Presentation
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Agenda Overview Voice Support Management Release Timeline
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UC520: Overview
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UC520: Overview – A component of Cisco SBCS Cisco Smart Business Communications System (SBCS) is new portfolio of voice & data networking products that is designed and supported by Cisco to extend Unified Communications for Small Business customers.
Integrated voice, video, data, security, and wireless features that offers an affordable and a complete system of Unified Communications products for small business. Access to the right mix of key communications, productivity and business operations applications Products designed to work together so they are easier to deploy, operate, and manage while allowing for business growth
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UC520: Overview – Cisco SBCS Components UC500
Cisco Configuration Assistant
– Voice Appliance that includes functionality of Call Processing, Voice Processing, Switching, VPN, Firewall and Wireless (optional).
CE500 – Expansion modules used to increase POE port density.
AP500 and WLC500 – AP500 expansion module can be used to support wireless users. WLC500 expansion module can be used to support 1-8 AP500s.
IP Phones – 7902G, 7906G, 7911G, 7920/21G, 7936, 7940G/41G/60G/61G, 7970/71G, Cisco IP Communicator
Smart Assist – Helps enable plug and play functionality to reduce setup time and optimize network setting. © 2006 Cisco Systems, Inc. All rights reserved.
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– Single, Intuitive GUI for all SBCS devices and applications
Cisco Monitor Manager and Monitor Director – Monitor Manager, an SMB Site tool, periodically polls and collects inventory & performance-monitoring data from the managed Cisco devices. – Monitor Director, a Partner Site tool, monitors multiple SMB sites at once and provides VARs critical information to better support Cisco SMB customers and grow their service offering.
Applications – Optional, Cisco Unified CallConnector, integrates Outlook or Internet Explorer to provide a toolbar for call control, personal or corporate directory dialing. – Optional, 3rd party application – IPCelerate, embeds business application for 4 vertical markets – Legal, Retail, Healthcare, Manufacturing 5
UC520: Overview Small Business (SMB) focused Unified Communications (UC) Appliance
An all-in-one Unified Communications solution – Call Processing using Cisco Communications Manager Express – Voice Processing using Cisco Unity Express Voice Mail – Full portfolio of IP phones to meet the Small Medium Business needs – Video support through Cisco Video Telephony Advantage and Cisco 7985G IP Phones – Full featured Voice over IP capability using H323 and SIP protocols – Single IOS image based on ADVANCED IP SERVICES feature set – Switching, VPN, Basic Firewall, and optional Wireless LAN
Unified Communications Packaging – With fixed PSTN (FXO or BRI) and user configuration – PVDM density pre-defined for each SKU – License for CME, CUE and IP Phones are included in each SKU – All POE ports © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Overview Scales with Catalyst Express (CE)520 Companion Switches – CE520 Companion Switches are recommended, but the solution can scale with any switch. – User licenses are included in the base system SKU.
Smart Assist – Embedded technology that enables Plug-n-Play by automatically detecting and configuring Cisco products and applications. – Ships with a default configuration for voice and secure data networking. – Improves ease of set up, deployment, and optimizes network performance and security.
Powerful Management Solution – Complete Pre/Post Management solution (System, User, Phone, Voice Messaging) – Drag and Drop (Software Upgrades, IP Phone load updates, Localization updates) – Secure Remote Management © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Overview – Base Models
Wi-Fi (optional)
2 x BRI
VIC Slot (field expansion)
FXS (4)
Music On Hold
POE (8)
Console
FXO (4)
10.5” wide, 11.05” deep, 1.5 RU tall (2.625”) Cisco Confidential
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WAN Port
EXP Port
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UC520: Overview – Base Model Explained Console - UC520 can detect modems and can switch between Console and Aux port functionality. Compact Flash - Default 128MB CF for IOS and 1GB CF for Cisco Unity Express. Music on hold audio jack - 3.5mm Audio port for live audio feed. POE - 8 built-in 10/100 Power-Over-Ethernet ports. Total 80W power supported. All IP Phones supported in CME 4.1 release.
Expansion Port - 10/100 Ethernet port to increase IP Phone density. Recommended: Catalyst Express (CE) 520 Companion Switch.
WAN - 10/100 Ethernet Uplink port. Can be connected to DSL Router, Cable Modem or an ISR. Built-in 4 FXS - 4 FXS ports can be used to connect analog phones or fax machines. FXO or BRI - Base Model is available in either a 4-FXO configuration or a 2-BRI configuration. VIC Slot - A number of voice cards are supported for PSTN and analog phone. DID is supported. Wi-Fi - Optional 802.11b/g integrated Access Point can provide 54Mbps WLAN connectivity for data and voice clients. © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Overview – IP Phone Portfolio
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UC520: Overview – Configuration Options
8 User Configuration: PSTN Interfaces: 4 Power over Ethernet Ports: 8 Analog Stations: 4 Voice Module Expansion Slot: 1
16 User Configuration: PSTN Interfaces: 4 Power over Ethernet Ports: 16 Analog Stations: 4 Voice Module Expansion Slot: 1
Launch in Early April
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FCS in Early June
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UC520: Overview – SKUs SKU
Companion Switch
UC520-8U-4FXO-K9
None
UC520-8U-2BRI-K9
None
UC520-16U-4FXO-K9
CE520-8PC-UC
Launch in Early April
UC520-16U-2BRI-K9
CE520-8PC-UC
FCS in Early June
UC520W-8U-4FXO-K9
None
UC520W-8U-2BRI-K9
None
UC520W-16U-4FXO-K9
CE520-8PC-UC
UC520W-16U-2BRI-K9
CE520-8PC-UC
Single UC500 SKU Includes: Hardware – 8 Port POE, Trunk and Station Interfaces, VIC Slot, WLAN Optional Software – IOS for CME, Voice GW, Data Services, CUE for Voice Messaging Licensing (Station Count) – IP Phone Licenses, CUE Licenses, CME Licenses
Companion Catalyst Express Switch SKU Includes: 8 Port 10/100 Companion Switch
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UC520: Overview – VICs and PVDMs
Following VICs can be supported in the VIC slot
5510 PVDMs are provided as below depending upon the configuration
– VIC-4FXS/DID
– PVDM2-32 for 8 user license
– VIC2-2FXO
– PVDM2-32 for 16 user license
– VIC2-4FXO
– PVDM2-64 for 32 user license
– VIC2-2BRI-NT/TE
– PVDM2-64 for 48 user license
– VIC3-2FXS/DID Note: PVDMs are not field upgradeable.
– VIC3-4FXS/DID
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UC520: Overview – Security Services Cisco IOS Firewall and NAT. IPSec VPN is available with DES, 3DES, and AES. An EZVPN server is hosted on UC520 to support CCA for remote configuration. Works with Cisco VPN client and Microsoft VPN client. Built-in hardware-based encryption acceleration offloads IPsec, AES, DES, and 3DES encryption and VPN processes to provide increased VPN throughput with minimal effect on the CPU. Also supports SSL Web VPN and SSH 2.0
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UC520: Overview – Optional Wireless Support The 802.11b/g integrated access point can be used to provide integrated WLAN connectivity to mobile clients - voice and data resulting in mobility and enhanced productivity for users. The integrated 802.11b/g access point in the Cisco Unified Communications 500 Series supports up to 54 Mbps connections. WLAN IP phones allow users to be mobile and more productive. Enhanced security is provided with support for Wi-Fi Protected Access (WPA), including authentication with 802.1X and Cisco LEAP, Protected Extensible Authentication Protocol (PEAP), dynamic Wired Equivalent Privacy (WEP), or static WEP. WLAN VLANs and 802.1q/e are also supported which prioritizes voice/video traffic with queuing. Customizable guest access is enabled.
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UC520: Overview – IOS Feature set based on Advanced IP Services UC520 uses an IOS feature set is derived from the Advanced IP Services feature set. The feature set supports all of the voice, video, data, security, and wireless features with the following exceptions: For Voice – MGCP / CCM / SRST For Data – WAN Protocols such as FR / ATM / X.25 / MPLS / Tag / LAPB For Security – L2TP For Routing – Routing Protocols For Network Management – SNMP Proxy Other – GLBP (load balancing)
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UC520: Overview – Deployment Scenario 1
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UC520: Overview – Deployment Scenario 2
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UC520: Overview – Deployment Scenario 3
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UC520: Overview – Deployment Scenario 4 Remote Tele Worker
870
SIP Tru nk
Reseller or Partner site Cisco Monitor Director
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SIP Server
SIP Service Provider 20
UC520: Voice Support
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UC520: Voice Support
System Features End User Phone Features PSTN Interfaces and Features Voice Messaging Automated Attendant
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UC520: Voice Support – System Features Basic Features – Callback, Call Waiting, Transfer, Hold/Retrieve, Park, Pickup, Paging, Hunt Groups, Intercom. – Overlay extensions and called-name display for overlay extensions – Night-service bell, Time-of-day and day-of-week call blocking, Per call caller-id blocking – Directory services using XML, Additional system speed-dial option through XML service
Advanced Features – Ad-hoc and Meet-me conferencing, Music-on-Hold – Basic ACD with Auto Attendant and call statistics – Computer telephony integration (CTI) with Microsoft CRM and Outlook using Cisco IOS Software telephony services provider (TSP) – Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS) Please look at the website below for a complete set of CME features: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/products_configuration_guide_book09186a00807c5776.html © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Voice Support – End User Phone Feature Basic Features – Call waiting, Call forward, Do not disturb (DND), Speed dial, Fast transfer, Silent and Feature ringing options – Multi-line appearances on phone, Directory lookup , Automatic line selection for outbound calls, Autoanswer with headset, Diversion of calls directly to voicemail – Attendant console functions using Cisco Unified IP Phone Expansion Module 7914 – SIP-based line-side subscribe, providing basic presence of SIP IP Phone status , Dial-plan pattern load on SIP IP phones – Customization of soft keys, Access features using soft keys or feature access codes
Advanced Features – Support for fax machines on FXS ports using H.323, SCCP, and SIP – Remote teleworker IP phone support – XML application services on Cisco Unified IP Phone displays, example VVE – Station-to-station video with voice using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints Please look at the website below for a complete set of CME features: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/products_configuration_guide_book09186a00807c5776.html © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Voice Support – PSTN Interfaces and Features Analog FXO loopstart (LS) and ground start (GS), FXS LS and GS Direct inward dialing (DID) and Direct outward dialing BRI support for several switch types Caller ID name and number, Automatic number identification (ANI) Dedicated trunk mapping to phone button Fax and Modem calls are supported H.323 trunks with H.450 support. H450.12 automatic detection of H.450 support for remote H.323 endpoints. H.323-to-H.323 hairpin call routing for non-H.450-compliant H.323 endpoints SIP trunks and RFC 2833 support Transcoding G.711 and G.729a
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UC520: Voice Support – Voicemail Supports basic features such as message notification, future message delivery, multilanguage support for voicemail prompts, public and private distribution list, broadcast messaging, multiple General delivery mailboxes (GDM), Personal operator, etc. Comprehensive voicemail feature set - Replying, forwarding, saving messages; message tagging for privacy or urgency; alternate greetings; pause, fast forward, and rewind; and envelope information Supports the VoiceView Express feature that allows subscribers to browse, listen, send messages, and manage their messages from their Cisco IP phone display and soft keys. Supports Integrated messaging that allows subscribers to have an integrated view of their e-mails and voice-mail messages from a single e-mail client using IMAP Version 4 rev1. Networking - Voice Profile for Internet Mail (VPIM) Protocol to communicate with other Cisco messaging platforms For the above features, the following is supported: – Up to 6 Voicemail sessions – Up to 50 Mailboxes – Up to 100 users – Up to 14 hours of Voicemail storage – Up to 15 Public Distribution lists – Default mailbox size is 1320 seconds – Up to 50 Personal Mailboxes – Up to 15 General Delivery Mailboxes (GDM) – Up to 50 IMAP (Integrated Messaging) – Up to 6 VoiceView Express (VVE) sessions Please look at the website below for a complete set of CUE features: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679f64.html © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Voice Support – Auto Attendant Up to five automated attendants per system Standard dial-by-name, dial-by-extension auto attendant Holiday schedules and calendar Business-hours schedule Script editor—Graphical scripting tool creates customized automated attendant menu flows Supports time-of-day and day-of-week routing Unlimited menu items and unlimited nesting Administration through telephony – Record Automated Attendant prompts from phone or computer – Create and manage broadcast messages – Record spoken names for remote users
Emergency alternate greeting – Alert callers to temporary schedule changes due to snow, earthquakes, etc. © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Voice Support – Auto Attendant Customization To load the custom AA script files, in CUE GUI, go to Voicemail > Scripts. On this page, press the Upload icon. In the upload window (shown here), click on the Browse button. Then navigate to the directory where the script file (for example HomeStation23.aef) exists. Then click on the Upload icon.
To load the custom AA prompt files, in CUE GUI, go to Voicemail > Prompts. On this page, press the Upload icon. From the Language pull-down menu, select the prompt language. In the upload window (shown here), click on the Browse button. Then navigate to the directory where the prompt file (for example HS_Depts.wav) exists. Then click on the Upload icon. Š 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Voice Support – Auto Attendant Customization To create the custom Auto Attendant, in CUE GUI, go to VoiceMail > Auto Attendant. Click on Add. In the new window (shown here), click on the pull-down menu for “Select Automated Attendant Script” and select the previously uploaded script. Then click on the Upload button. Also select the required Language for this Auto Attendant Specify the application Name and hit next. Verify all the script parameters are correct and hit next again. In the call handling window (shown here), enter the call-in number to specify the required trigger and the maximum number of sessions and select the “Yes” radio button to enable the Automated Attendant. © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Management
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UC520: Management
Smart Assist: Automatic assignment of extensions to phones for ease of deployment and future phone additions. Cisco Configuration Assistant (CCA): GUI-based tool for complete system set-up, customization and management. SNMP support with Cisco Unified Operations Manager or third-party management consoles.
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UC520: Management – Smart Assist
Smart Assist is an embedded technology that enables Plug-n-Play by automatically detecting and configuring Cisco products and applications. Ships with a default configuration for voice and secure data networking. Improves ease of set up, deployment, and optimizes network performance and security.
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UC520: Management – CCA A PC based GUI tool that facilitates system configuration of Telephony, Security, Wireless Networking, Switching, Routing, DHCP, SNMP, etc. Helps monitor the system by providing insight on system health, system messages, and inventory report. Assists in system maintenance by providing easy steps for software upgrade, flash file management, archiving configuration and data. © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Management – CCA Voice has following options: – Device Parameters – Voice system type (PBX or KeySystem), General Info (hostname, timezone, locale, system message, etc.) – Network Parameter – Voice vlan setting and NTP setting. – Dialplan/Voicemail – Dial Plan, Auto Attendant, Voicemail. – SIP Trunk Parameter – Provider, Proxy, Registrar, Digest, etc. – Voice System Features – Emergency number, Paging, Call Park, Hunt Group, etc. – User Parameters – mac address, userid/password, name, CFB, CFNA, Class of restriction, etc.
Security has following options:
Wireless has following options: – SSID config, Radius server config.
Switching has following options: – Creating/Editing Vlans
Routing has following options: – Adding/Deleting Static routes
DHCP has following options: – Adding/Deleting/Editing DHCP pools
Other options: – Assigning IP address to vlans and interfaces
– NAT – Outside interface, Port translation config for applications, etc.
– Hostname, System Time, User Access
– Firewall – Inside interfaces, adjustable security levels, DMZ config
– SNMP Community Strings, Trap Managers, etc.
– VPN – EzVPN Server settings, user accounts, Pre-shared keys, etc. © 2006 Cisco Systems, Inc. All rights reserved.
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UC520: Management – CCA Deployment Local Access Option A CCA
Option B CCA
Option A Connect the CCA workstation directly to one of PoE ports on the UC520.
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Option B Connect the CCA workstation to the PC-port of an IP Phone
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UC520: Management – CCA Deployment Remote Access
Option A CCA
VPN tunnel
Partner site
Internet DSL, cable or ISR
Option B
Partner site CCA
Option A (Recommended)
Option B
To configure a system remotely, a VPN tunnel could be set up.
To configure a system remotely without VPN, the firewall settings on UC520 would require modification. Partner site’s CCA workstation IP address needs to be allowed on the UC520. If cable or DSL is used, other devices such as CE520 expansion switch cannot be configured remotely.
VPN should be pre-configured on the UC520 or the edge ISR. Use either a Cisco VPN Client or a Microsoft VPN Client and set up a session from CCA to the public IP address of the UC520 (or the ISR).
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If using an edge ISR, a static NAT entry needs to be created binding UC520’s IP address to an external IP address. If a CE520 needs to be configured, another static NAT is required for that. Also, the firewall on the ISR (if any), needs to allow Partner’s IP address. 36
UC520: Management – SNMP MIBS supported
CISCO-ENTITY-VENDORTYPE-OID-MIB cevChassisUC500, cevCpuUC500
CISCO-PRODUCTS-MIB ciscoUC500
OLD-CISCO-CHASSIS-MIB.my uc500, cpu-uc500
CISCO-ENTITY-ASSET-MIB.my
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UC520: Timeline
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UC520: Timeline Internal Ohio Launch 1 Jan 07
1 Feb 07
1 Mar 07
External Launch of SBCS/UC500 (WW Partner Summit) 1 Apr 07
1 May 07
Order ability 1 Jun 07
1 Jul 07
1 Aug 07
1 Sept 07
1 Oct 07
Timeline
Beta/EFT Start
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FCS 8 & 16 User Config Companion Switch (8) Management Solution
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FCS 32 & 48 User Config Companion Switch (24)
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UC520: More Information … UC (500) Product team Product Manager – Mohammed Ahmed Technical Marketing Engineer – Andy Chen, Saurabh Verma
UC Express products www.cisco.com/go/uc500 (UC500) - coming soon www.cisco.com/go/ccmecue (Cisco Unified CallManager Express and Cisco Unity Express information) www.cisco.com/en/US/products/hw/phones/index.html (Cisco Unified IP Phones) www.cisco.com/go/ce500 (switches) – updates coming soon
UC Express Sales & Deployment Tools CCA: www.cisco.com - coming soon Quote Builder: http://tools.cisco.com/cmesb/dispLanguage.do
UC Express service and support solutions www.cisco.com/en/US/products/svcs/ps2961/ps2664/serv_group_home.html www.cisco.com/en/US/products/svcs/ps11/ps2445/ps3040/serv_home.html
UC Express technology and services specializations www.cisco.com/go/specialization
Financing www.cisco.com/go/ciscocapital © 2006 Cisco Systems, Inc. All rights reserved.
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