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by the national nonprofit Leapfrog Group, which analyzes 30 national performance measures focusing on errors, accidents, injuries and infections. As the only hospital ratings program based exclusively on hospital prevention of medical errors and harm to patients, its grades also reflect the systems that hospitals have in place to prevent harm.

“While most hospitals took a decade-long step back during the pandemic era in terms of patient experience and quality – and patient perception followed – UH Parma’s quality and safety efforts remained strong,” Dr. Hill said. “The COVID-19 pandemic in some ways may have been our finest hour, because we had put the people and processes in place to be hyper-focused on Zero Harm with proactive measures to benefit patients.”

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