Customer Service

Card Value: Dollar amount for Eligible items for this transaction Total Collected: Total dollar amount of Eligible items purchased Card Cost: Total amount of Eligible OTC items purchased, minus an InComm/OTC processing fee of 2.5% Other Fee: Adjudication fee of $1.00 charged per transaction (not per item) Total Due: Total amount remitted to the location; this is the total amount purchased minus the 2.5% processing fee and the $1.00 adjudication fee.

Note: Card Cost and Total Due are typically negative, indicating that the amount is subtracted from Accounts Payable and remitted to your account, per the executed contract.

Changes to Your Account or Grocery Store

To make changes to your grocery store or account information, please email indyoperations@incomm.com.

Changes include: • Ownership/Principal • Address • Phone and Fax numbers • Email address • Banking information • All other account and grocery store changes

After submitting a change, you will be contacted for confirmation and completion of the change.*

All OTC inquires must follow this process. Calls into Merchant Services will be directed to this process.

Please note that our hours of operation are Monday through Friday, 9:00 a.m. – 5:00 p.m. EST. When calling after hours, please leave a message and someone will return your call within one (1) business day.

To make account changes and inquiries, please email indyoperations@incomm.com.*

To request a new OTC location, visit the following website and complete the required information: https://www.incomm.com/independent-retailers/

*Note: For your security, all account changes MUST be in writing.