Information Technology Services MR CHAU CHUC, HEAD OF INFORMATION AND COMMUNICATION TECHNOLOGY
The IT Services team is focused on supporting our students’ educational experience by providing friendly face-to-face technical support, ensuring that heir teachers can get on with the job of teaching, providing the platforms to administer the College and ensure the continued development of Fairholme’s IT facilities. The upgrade of the College internet connection to 1 gigabit per second provide students with fast access to online resources and systems. The students’ response to the elearning platform, myFairholme, continues to be positive. Major technical developments have been put on hold while students and staff become familiar with the new QCE subjects and processes. The Fairholme College Facebook page (http://www.facebook.com/ fairholmecollege) was launched in 2013 and engagement continues to increase. The Fairholme laptop program has been upgraded to the Dell 3300 series laptops with toughened glass touch screens. As with all our previous Dell laptops purchased for student use, these were purposeddesigned to meet student handling and needs in the full range of subjects on offer.
Fairholme College’s IT Helpdesk and in-house systems engineering and administration continue to meet the demands of an educational environment. Listed below are some facts and figures for the technically minded. Email and Internet Traffic: • Average number of emails sent and received (per month): 265,000 • Average number of blocked incoming emails - spam or infected (per month): 160,000 • Average volume of internet download (per month): 12TB Helpdesk Services: • Average number of helpdesk jobs per month (other than laptop services): 750 • Average number of battery swap-and-go services per month: 800 • Average laptop and hardware services per month (free technical support such as data recovery, insurance claims or warranty claims): 250 Hardware Infrastructure includes: • 1 Video Conferencing system (Polycom) • 855 laptops (all with SSDs) and desktops • 35 iPads • 80 Data Projectors • 20 interactive whiteboards • 230TB network storage
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90 printers 5 scanners 8 physical servers (library converted to VM) 25 virtual servers 70 network switches (1G or 10G capable) 9 fibre links (10G capable) 10gig backbone through entire server infrastructure Full Xirrus wireless infrastructure - 117 dual radio ‘AC’ wireless access points, 4 quad radio ‘AC’ arrays, 4 outdoor extended range antennae panels. 1 gigabit symmetric ethernet internet (WAN) connection through fibre.
Software infrastructure includes: • Single Sign On • Reach Boarding • myFairholme (third year of deployment) • Windows 10 Education (64 bit) • Office 2016 Professional Plus • Office 365 • Adobe CS 6 Master Collection • Adobe Creative Cloud • Windows Server 2019 • Exchange 2016 • System Centre Endpoint Protection (antivirus) • Hyper-V (server virtualisation) • Freshdesk (helpdesk software) • Synergetic (school management software) • Family Zone (Internet Management Platform).
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