Fluid approach...effective solutions
Critical Values... ...that make the difference The values within our business were born out of our experience of working on many high level government contracts for a large multi-national company. Our fluid approach to providing IT solutions organically takes the shape and fills the gap in your IT requirements... ...perfectly. It’s also built on the premise that service and support are the most important interactions we’ll have with our customers. Our competitors can copy our products and attempt to copy the way we do things, but they cannot actually be AD Network Solutions. That opportunity is only available to us, and our customers accept no substitute. We are however, aware you have a choice and there are many IT companies to choose from. We aim to repay the faith you have placed in us by looking after you in such a way that your decision is more than vindicated. At this point we could easily list the things we strive to achieve…providing best value, delivering exceptional service, understanding your needs etc. Our belief is while these things are important, they should be normal expectations. Service promises and standards occupy the minds of most business organisations, but are they consistently and regularly fulfilled? That’s how we would like you to judge us. It’s the difference between great service and lip service.
02
The fluid approach to solving your IT issues
Over the last 12 months Tekmar Energy has taken the decision to upgrade its corporate IT Network and outsource day to day IT support to a third party supplier. After a thorough selection process AD Network Solutions were chosen as our IT partners due to their relevant expertise and collaborative approach to working. Since appointing AD Network Solutions as our IT partner, Tekmar have implemented several key improvements to the IT infrastructure that will allow the company to expand and provide a solid platform for our upcoming ERP implementation. Ongoing IT Support has been in place since 1st October 2013 and monitoring of Helpdesk statistics has enabled Tekmar to identify problem areas and provide additional training where required. The staff at AD Network Solutions have built a good rapport with the IT users and always demonstrate a helpful and professional approach to their roles. In summary, by partnering with AD Network Solutions, Tekmar Energy has been able to implement an IT strategy that will enable us to maintain our position as a market leading supplier to the Offshore Renewables market.
Tim Overy: Business Analyst, Tekmar Energy Ltd
How much does your IT cost... ...and just how good is it? Technology should enable your business to do more, quicker. If your IT systems are preventing you from working efficiently, they are costing you opportunity and potentially revenue. Effective and efficient IT systems can give you quite distinct advantages. From making the best use of man hours through increased efficiency, to looking after customers better than your competition. Significant competitive advantage can be gained and that’s our focus, to provide you with that advantage, to give you an edge over your competitors. We can take complete responsibility for the successful function and operation of all your IT, including support, technical management and long-term planning. You can focus on your strengths, confident in the knowledge that your IT systems will reliably support and enhance your business objectives, not hold them back. IT solutions can be customised to fulfil your specific business needs and we provide support, advice and consultancy - in the beginning, during and after implementation - to ensure highly effective and innovative solutions that substantially increase bottom-line returns.
ADNS came up with great advice to solve a problem we had with our NHS N3 network connection and installed an NHS compliant network solution which saved us a great deal of money. They consistently deliver high quality solutions for our business aligned with our NHS partnership, and I have no hesitation in recommending them. Anne Drummond: Managing Director, Alliance Psychological Services
03
Great technology is nice, but... ...not when it stops working?
No recorded messages or endless loops of canned music, if its music you want there’s always the radio. What you will get is responsive, friendly human assistance, whenever you need it.
It’s one thing having great IT technology, not so great if it isn’t operational, so what’s the best way to handle the times when your IT stops working? The solution is our award winning live Helpdesk service.
You get direct access straight into our Helpdesk CRM System that enables you to raise and track calls as well as giving you easy access to our extensive Knowledge Base for quick selffixes and provides designated people of your choice direct access to your invoices and projects.
Our background is with Fujitsu Services and our helpdesk is very much based on the Fujitsu model that serviced high level government departments and corporate enterprises. Our Helpdesk support cases are always prioritised to provide an appropriate level of response within a guaranteed time and you are kept constantly up-to-date from the moment a case is raised right through to its successful resolution.
I can now “sleep at night” knowing that our IT system is in good hands. ADNS delivered a solution which not only met our requirements, but surpassed them. We are very pleased with their service levels and they are always at the end of the phone.
Every single telephone call, email and service ticket is logged and stored in our CRM system, this allows us to report on trends, identify repetitive issues and fix them, permanently. And our 24x7 monitoring system allows us to react to any critical failures on your network, out of office hours. The Helpdesk has a dedicated phone number and is available to take calls from Monday to Friday between the hours of 8am – 6pm. Problems or queries raised are logged into the Helpdesk system for resolution or call back. Again you will be able to track these tickets yourself via the portal. We have an ‘out of hours’ technician number for urgent issues outside of normal Helpdesk hours. It’s a Voicemail Service that is picked up by the on call technician within 1 hour.
Greg Shaw: Managing Director, Money Saving Direct
Additionally we run monitoring software that alerts us if the network goes offline. Each technician associated with your account receives an email/SMS and a ‘High Priority’ automatic Helpdesk call is generated. We usually know about problems before you do. We’ve become a real-time society with real-time expectations; our award winning Helpdesk enables those expectations to be fulfilled. Quite simply…our customers love it.
04
The fluid approach to solving your IT issues
Aligning IT and Business... ...bringing the pieces together As part of your managed IT support service, you gain access to consultancy across a vast array of project services, including:
Expert advice on your IT requirements to ensure you make the best choice from the solutions available whether network, server, complete system or system upgrade Solution implementation utilising highly trained and experienced engineers to ensure your system is configured correctly and quickly operational Future proof Firewall solutions which offer integrated security to help safeguard numerous network environments Next generation switching ensuring super-fast speeds through the core of your network Experts in the very latest cloud networking technologies Server deployments, including hybrid systems, which maximize server efficiency ensuring you achieve outstanding performance
Fully scalable, robust, lightening quick wireless solutions which enable you to not only achieve real time access to vital applications, but also gives the ability to extract feature-rich reports and analytics data Server and workstation virtualisation to increase flexibility and help maximise the output of each physical server Cloud solutions including Hosted Email, Online Backup and software applications Specialist advice on Internet and Network security to ensure you are fully protected against malicious attacks Disaster recovery policies to prevent data loss and keep business critical applications available following a disaster
Whether its systems design, integration, implementation or support, no matter what the size of your business, the only constant, the one thing that never changes, is you get guaranteed reliability and peace of mind – always and without exception. Whatever the need, the level never drops.
We required access to a number of different NHS systems through our N3 connection, something which our previous IT provider did not have the knowhow or expertise to complete. ADNS have experience of working on NHS systems and they had a solution working within one day enabling access to the systems we needed within one single office resulting in very positive staffing advantages. Highly impressed. Helen Lumley: Chief Executive, Gateshead CBC
05
We are a fast growing multi-site accountancy company that required a solution to connect our satellite offices to head office. ADNS implemented a high speed network that in effect created one internal network across all of our sites. They understood immediately what we were looking for and additionally installed a virtualised environment that allows for future company expansion. Our IT systems are now running 100% efficient. Jill Keeler: Director, Heritage Accountancy Services
High Speed Internet... ...your dedicated connection
Also, with traditional ADSL broadband lines, you actually share your line and service with other people. A dedicated (leased) line is your own private line, only used by you.
A fast reliable Internet connection is now really fundamental to most organisations with the pace and growth of bandwidth-hungry applications such as HD video and e-commerce becoming a real issue and inhibiting the growth of many businesses.
Our partnerships enable us to provision leased lines from all the major UK carriers with prices way below the prices you would achieve by sourcing direct. We offer both unmanaged and managed options, the latter coming with a high end router that is monitored 24/7. That gives you 99.9% up time router and line service - guaranteed.
If your business needs more than just an internet connection. If bandwidth constraints are affecting your business and you need a consistent, high performance internet connection – all day, every day. If you have difficulty forecasting your organisation’s bandwidth use, or upgrade path. If you regularly blow your bandwidth threshold.
We have the answer. Dedicated, uncontested Internet access with lightning fast speeds that will make your hair stand on end. How fast is fast? Up to 1 Gigabit per second both ways, that’s both download and upload. Average UK broadband speeds are only 17 Megabits per second, and many businesses are nowhere near the average.
06
The fluid approach to solving your IT issues
If you have multiple sites we can connect them using our MPLS service which is a system of connected leased lines that connect each site, creating one network that spans all sites. Unusually, if not uniquely, we can also offer a fully managed network service that includes not only the line and router, but also includes a managed firewall plus next generation network switching. Consider how slow you’re communicating with the outside world. Now imagine a communication turbocharger bolted on to the front end of your business, the time it would save and the opportunities it would present. It could transform your business.
AVIT Training... ...get the best from your IT Our objective is not only to provide you with the best possible IT solutions but also to give you the opportunity to ensure you get maximum return on your IT capital investment. AVIT Training is a sister company of AD Network Solutions and provides IT training for small to medium enterprise businesses enabling them to stay ahead of the technology curve. A number of delivery methods are available to suit whichever matches your training goals, learning style and budget:
Classroom Training Focussed, face to face, hands-on instruction in a comfortable ready-to-learn environment enabling face to face interaction with peers and expert instructors On-line Training Instructor-led training combining online delivery and exercises, regardless of your location. Save time and money by training without traveling - wherever you are Training can be Modular Enables individual elements to be taken according to time and budget Guaranteed Results Identifying the issues and measuring the desired outcome provides a ROI which we guarantee will be met, therefore completely eliminating any risk to the client IT Skill Gap Analysis Which will accurately reflect the difference between the skills necessary to effectively perform essential
business responsibilities and those possessed by current staff More Than Just a Training Provider We are IT specialists and can therefore offer the best advice on the best hardware/software partnerships to suit your specific requirements Training specifically for your unique needs Training should not be one-size-fits-all. We will not try to force you into a pre-packaged curriculum or delivery method, we work with you to understand your specific needs and develop a solution that's right for you Our training programs are guaranteed to provide a benefit to cost ratio which will exceed the investment you make in our training.
training Ensuring maximum added value from your IT
07
AD Network Solutions Ltd l 10 River Court l Brighouse Road l Riverside Park l Middlesbrough TS2 1RT Telephone 01642 248 750 l Email: info@adnetworksolutions.co.uk www.adnetworksolutions.co.uk
training Ensuring maximum added value from your IT