Supplier Manual

SUPPLIER MANUAL 2018

www.fairwayfoodservice.com www.erudus.com

Supplier Manual

CONTENTS 1.

Fairway Foodservice plc 1.1 1.2

Preface / Introduction Head Office Structure and Contacts

2.

Depot Contact Information

3.

Approved Supplier Status 3.1 3.2.

3.3 3.4 3.5.

3.6 3.7 3.8 3.9 3.10 3.11

Meet the Member Price Review Process / Policy – FAIRWAY CONNECT Warranties / Specifications Product Ordering Delivery Minimum Acceptable Life for Frozen / Ambient Products.

Temperature Case Packaging & Labelling Quality Statistical Data Promotions

4.

Trading Agreements - Examples

5.

Fairway Brand 5.1 5.2 5.3

Specifications & Warranties Packaging & Labelling Quality Control / Laboratory Testing

6.

Erudus ONE - Product Specification Database

7.

CM North West Cold Store - Simonswood 7.1 7.2 7.3 7.4

8.

Contact Details Requirements from Suppliers Orders Customer Satisfaction

Fairway Image Library 8.1 8.2 8.3 8.4 8.5

Introduction Homepage Search Results Product Details Updating Product Details

2

Supplier Manual

1.

FAIRWAY FOODSERVICE PLC

1.1

Introduction

11 Cartwright Court Bradley Business Park Huddersfield HD2 1GN

Fairway Foodservice plc is a network of independent food wholesalers, founded in 1984 and now comprising 20 member companies.

Together they form a distribution network actively servicing over 30,000 catering outlets each week, through 27 modern depots.

A fleet of temperature controlled vehicles ensures that all customers receive each delivery in proper condition and in compliance with the latest food safety regulations.

Altogether, nearly 760 dedicated personnel are involved in the daily task of supplying caterers with over 4,000 product lines from 27 independent cold-stores, with a total capacity in excess of 2,500,000 cu. ft.

Quality Management Systems are enforced at Head Office with constant review and assessment to ISO9001:2008 standard.

The following pages set out operating standards and trading terms and conditions which are expected of those food manufacturers wishing to be listed as an Approved Supplier to Fairway Foodservice plc and its group companies.

Failure to comply with these standards, procedures, terms and/or conditions could result in a manufacturer being de-listed.

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Supplier Manual

1.2

Head Office Structure and Contacts

Telephone: Fax: Website:

Chris Binge

Keith Hepton

Steve Jeavons

Troy McKee

Graeme Horn

Cezary Chmiel

Richard Ellison

Tanya Moore

Rebecca Hirst

01422 319100 01422 319130 www.fairwayfoodservice.com

Chief Executive / Director Telephone: 01422 319106 Mobile: 07720 149205 chris@fairwayfoodservice.com E-mail: Purchasing Manager (Frozen) Telephone: 01422 319103 Mobile: 07939 974170 E-mail: keith@fairwayfoodservice.com Purchasing Director (Ambient, Chilled & Non-Food) Telephone: 01422 319109 Mobile: 07767 246691 E-mail: steve@fairwayfoodservice.com Purchasing Manager (Ambient) Telephone: 01422 319114 Mobile: 07908 379167 E-mail: troy@fairwayfoodservice.com Accountant Telephone: 01422 319104 E-mail: graeme@fairwayfoodservice.com Technical Manager Telephone: 01422 319105 Mobile: 07718 999186 cezary@fairwayfoodservice.com E-mail: Marketing Manager / Events Co-ordinator Telephone 01422 319108 Mobile: 07766 697066 E-mail: richard@fairwayfoodservice.com Administration / CM North West Stock Liaison Telephone 01422 319100 E-mail: tanya@fairwayfoodservice.com Assistant Purchasing Manager Telephone: 01422 319111 Mobile: 07939 118378 E-mail: rebecca@fairwayfoodservice.com

Registered Office: 11 Cartwright Court, Bradley Business Park, Huddersfield, HD2 1GN Registered in England - Co. Registration Number 1818897 V.A.T. Registration Number - 365 2582 40.

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Supplier Manual

2. DEPOT CONTACT INFORMATION

A – Z CATERING Brother House 15A Cranford Way London N8 9DG

Telephone: 0208 342 5000 Fax: 0208 347 5627 www.atoz-catering.co.uk

Contacts:

Stock Controller E-mail Direct telephone no:

Elif Ersoz elif@atoz-catering.com 0208 342 5000

Store/Warehouse Manager E-mail Direct telephone no:

Ismet Ayrancioglu

Purchase ledger controller E-mail Direct telephone no:

Trevor Richman trevor@atoz-catering.com 0208 342 5000

To book in deliveries contact: E-mail Direct telephone no:

Bell / Elif purchases@atoz-catering.com 0208 342 5000

Deliveries only accepted between:

Monday – Friday 8:00-17:00

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

N/A N/A 0100160512

Deliveries:

Any other restrictions / comments:

N/A

5

0208 342 5000

Supplier Manual

BRI-TON FINE FOODS LTD Rowhurst Industrial Estate Chesterton Newcastle Staffs.

ST5 6BE

Telephone: 01782 561422 Fax: 01782 562432

Contacts:

Stock Controller E-mail Direct telephone no:

admin@bri-ton.co.uk 01782 561422

Store/Warehouse Manager E-mail Direct telephone no:

admin@bri-ton.co.uk 01782 561422

Purchase ledger controller E-mail Direct telephone no:

Sandra Bradbury accounts@bri-ton.co.uk 01782 561422

To book in deliveries contact: E-mail Direct telephone no:

Administration Office admin@bri-ton.co.uk 01782 561422

Deliveries only accepted between:

07.30 - 12.30 then 14.00 - 16.00 Monday to Friday Unless by special arrangement

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

1.8 metres 800 kilograms 5000474471

Deliveries:

Any other restrictions / comments:

Deliveries must be booked in at least 24 hours before arrival or unloading may be delayed.

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Supplier Manual

CHARLES SAUNDERS LTD Armstrong Way Great Western Business Park Yate Bristol BS37 5NG

Telephone: 01454 338 130 Fax: 01454 323 112 www.charles-saunders.com

Contacts:

Stock Controller E-mail Direct telephone no:

Darren Gaulton darren@csl.lls.com 01454 338 130

Store/Warehouse Manager Direct telephone no:

Nick Smith 01454 338 130

Purchase ledger controller E-mail Direct telephone no:

Yola Rozwalka yola@csl.lls.com 01454 338 130

To book in deliveries contact:

01454 338 130

Deliveries only accepted between

07.00 - 13.00 Monday to Friday

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

n/a n/a 5000530921

Deliveries:

Any other restrictions / comments:

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Supplier Manual

DENNIS EDWARDS FOODSERVICE 13 Limberline Road Hilsea Industrial Estate Hilsea Portsmouth PO3 5JF

Telephone: 02392 673034 Fax: 02392 671721 www.dennisedwards.com

Contacts:

Stock Controller E-mail Direct telephone no:

Lawson Edwards lawson@dennisedwards.com 02392 654796

Store/Warehouse Manager E-mail Direct telephone no:

Mrs Becky Edwards info@dennisedwards.com 02392 673034

Purchase ledger controller E-mail Direct telephone no:

Mr Jay Parker jparker@dennisedwards.com No phone calls Registered Deaf

To book in deliveries contact:

02392 673034

Deliveries only accepted between

07.00 - 14.00 Monday to Friday

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

1.82 metres 1000 kilograms 5000497380

Deliveries:

Any other restrictions / comments:

All goods must be palletised and delivered on rear opening vehicles to suit raised loading bay.

All deliveries to be booked in prior to dispatch.

No Deliveries will be accepted after 14:00 Monday to Friday.

Delivery driver’s responsibility to bring goods to back for unloading.

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Supplier Manual

EUROP FOODS All contact through Alicante: Crta. Alicante Valencia KM142 03570 Villajoysa Alicante Contacts:

Deliveries:

Any other restrictions / comments:

Telephone: 0034 965 972 445 Fax: 0034 965 856 823 www.europfoods.es

Stock Controller E-mail Direct telephone no:

Javier Rodriguez compras@europfoods.es 0034 965 972 445

Store/Warehouse Manager Direct telephone no:

German Garcia 0034 965 895 555

Purchase ledger controller E-mail Direct telephone no:

Javier Rodriguez compras@europfoods.es 0034 965 972 445

Delivery address in the UK:

Taxi Fridge Coldstores (Brixworth), Old Harborough Road, Brixworth, Northampton, NN6 9BX

Maximum Pallet Height: CHEP Registration No:

2.00m 100203436

Address for sending invoices:

Europ Foods Holding Jerroms – The Exchange Hasluck, Green Road, Shirley Solihull B90 2EL Invoice by email to ensure payments on time to compras@europfoods.es

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Supplier Manual

FIRST CHOICE WHOLESALE FOODS LTD. 4a Ryknild Trading Estate, Derby Road, Burton upon Trent, DE14 1RZ

Telephone: 01283 531821 Fax: 01283 511920 www.firstchoicefs.co.uk

Contacts:

Stock Controller Direct telephone no:

Nick Grantham 01283 531821

Store/Warehouse Manager Direct telephone no:

Tony Byrne 01283 531821

Purchase ledger controller Direct telephone no:

Andrea Dennis 01283 531821

To book in deliveries contact:

01283 531821 (Sandra Hughes)

Deliveries only accepted between

08.00 – 16.00 Monday to Friday

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

n/a n/a n/a

Deliveries:

Any other restrictions / comments:

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Supplier Manual

FOOD OPTIONS UK LTD 8 Oakbank Park Place Oakbank Ind. Est. Livingston West Lothian EH53 0TN

Telephone: 01506 430252 Fax: 01506 432075 www.foodoptions.co.uk

Contacts:

Stock Controller Direct telephone no:

Andy Codona 01506 430252

Store/Warehouse Manager Direct telephone no:

Andy Codona 01506 430252

Purchase ledger controller Direct telephone no:

Ailie 01506 430219

To book in deliveries contact:

01506 430252

Deliveries only accepted between

7.30am to 3.30pm (Mon-Fri)

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

n/a n/a 5000706448

Deliveries:

Any other restrictions / comments:

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Supplier Manual

HARLECH FOODSERVICE Food Park Llanystumdwy Criccieth Gwynedd LL52 OLJ

Telephone: 01766 810810 Fax: 01766 810862 www.harlech.co.uk

Contacts:

Stock Controller E-mail

Ian Woodcock Ian.woodcock@harlech.co.uk

Store/Warehouse Manager E-mail Direct telephone no:

Rob Williams/Gwil Jones Rob.williams@harlech.co.uk 01766 812830

Purchase ledger controller E-mail Direct telephone no:

Emma Pritchard emma@harlech.lls 01766 812818

To book in deliveries contact: Direct telephone no

Samantha/Lesley 01766 812800/01766 812852

Deliveries only accepted between

08.00 – 15.00 Monday to Friday 08.00-12.00 noon Saturday (summer)

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

n/a n/a 5000505740

Deliveries:

Any other restrictions / comments:

Refrigerated vehicles must not park overnight on premises (Residential area)

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Supplier Manual

JMP FOODSERVICE LTD Birks Mill Sedbergh Cumbria LA10 5HQ

Telephone: 015396 20296 Fax: 015396 21273 www.jmpfoodservice.com

Contacts:

Stock Controller E-mail Direct telephone no:

Neil Ingham neil@jmpfoodservice.co.uk 015396 22625

Store/Warehouse Manager E-mail Direct telephone no:

Neil Ingham neil@jmpfoodservice.co.uk 015396 22625

Purchase ledger controller E-mail Direct telephone no:

Anne Benville anne@jmpfoodservice.co.uk 015396 22626

To book in deliveries contact:

015396 20296

Deliveries only accepted between

08.30 - 15.00 Monday to Friday

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

n/a n/a 5000505739

Deliveries:

Any other restrictions / comments:

Narrow access please ring from the end of the lane to check access before delivering

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Supplier Manual

KING BROS. LTD Lady Lodge House Orton Waterville Peterborough PE2 5HZ

Telephone: 01733 239445 Fax: 01733 370965 www.kingbros.co.uk

Contacts:

Stock Controller E-mail Direct telephone no:

David Barton davidb@kings.lls.com 01733 404604

Purchase ledger controller E-mail Direct telephone no:

Jenny Blessett jenny@kings.lls.com 01733 239445

To book in deliveries contact:

01733 239445

Deliveries only accepted between

08.30-12.00, 13.00-16.30 Mon to Fri

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

1.7 metres 1000 kilograms 5000522080

Deliveries:

Any other restrictions / comments:

Vehicles must not arrive before 8.30am.

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Supplier Manual

LA COLLETTE FOODSERVICE La Rue Matthew Valpy La Collette St Helier Jersey JE2 3NX

Telephone: 01534 737999 Fax: 01534 618118 www.lacollettefoodservice.co.uk

Contacts:

Stock Controller E-mail Direct telephone no:

Anne Hague supply@lacollette.je 01534 737999

Store/Warehouse Manager E-mail Direct telephone no:

Anne Hague supply@lacollette.je 01534 737999

Purchase ledger controller E-mail Direct telephone no:

Anne Hague supply@lacollette.je 01534 737999

To book in deliveries contact: Direct telephone no Delivery Address:

Bowman’s Haulage 02392 385544 / 01534 735158 Unit 7 Railway Triangle Walton Road Portsmouth PO6 1TG

Deliveries:

Any other restrictions / comments:

Deliveries only accepted between

06.00 - 18.00 Monday to Friday

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

n/a n/a n/a

All consignments must be palletised.

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Supplier Manual

M.J. BAKER FOODSERVICE Ltd. 21 Fairfax Road Heathfield Industrial Estate Newton Abbot TQ12 6UD

Telephone: 01626837677 Fax: 01626836597 www.mjbakerfoodservice.co.uk

Contacts:

Stock Controller E-mail Direct telephone no:

Lee Haynes frozen@mjbakerfoodservice.co.uk 01626 837664

Store/Warehouse Manager Direct telephone no:

Andy Gibbons 07976 456626

Purchase ledger controller Direct telephone no:

Charlotte Hughes 01626 837669

To book in deliveries contact: E-mail Direct telephone no:

Chantelle Saunders buying@mjbakerfoodservice.co.uk 01626 837661

Deliveries only accepted between

07:30 – 14:30hrs Monday to Friday

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

2 metres 1500 kilograms 5000528000

Deliveries:

Any other restrictions / comments:

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Supplier Manual

MILLER FOODSERVICE Derwent Valley Industrial Estate, Common Road, Dunnington, York, YO19 5PD

Telephone: 01904 655 368 Fax: 01904 655 361 www.millerfoodservice.co.uk

Contacts:

Stock Controller Name: E-mail Direct telephone no:

Tom Zbadynski tom@millerfoodservice.co.uk 01904 650 485

Warehouse Manager Name: E-mail Direct telephone no:

Craig Wright Craig@millerfoodservice.co.uk 01904 650 488

Purchase Ledger Controller E-mail Direct telephone no:

Sheila Duncan Sheila@millerfoodservice.co.uk 01904 650 475

To book in deliveries contact: E-mail Direct telephone no:

Any Member of Telesales

Deliveries:

Deliveries only accepted between: Maximum pallet height: Maximum pallet weight: CHEP Registration No: Any other restrictions / comments:

N/A

17

tom@millerfoodservice.co.uk 01904 655 368 07:00 – 15:00 1.5mtr 1000kg N/A

Supplier Manual

MUSGRAVE FOODSERVICES St Margaret’s Road Ballymun Dublin 11 Ireland

Telephone: 003531 8835333 Fax: 003531 8838306 www.musgravefoodservice.ie

Contacts:

Stock Controller E-mail Direct telephone no:

Gerry O’Connor gerard.connor@musgrave.ie mfssupplychain@musgrave.ie 003531 8835263

Store/Warehouse Manager E-mail Direct telephone no

Gerry O’Connor gerard.connor@musgrave.ie 003531 863832662

Trading Office E-mail Direct telephone no.

Stephen Brennan Stephen.brenan@musgrave.ie 003531 8835172

Purchase ledger controller E-mail

Amanda Mills / Frances Nolan Amanda.mills@musgrave.ie Francesn2@musgrave.ie 003531 4194238 or 4194276 Musgrave Wholesale Finance ROI, Robinhood Ind Estate, Clondalkin, Dublin 22, Ireland

Direct telephone no: Finance Department

Deliveries:

Any other restrictions / comments:

To book in deliveries contact: E-mail Direct telephone no

Hugh Hennessey Hubert.hennessey@musgrave.ie 00353 866086383

Deliveries only accepted between

7am to 2pm (Mon-Thurs) 1pm (Friday).

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

5’ 10” 1,000 kilograms 100099183

Where possible mixed pallet deliveries should all be layered and each separate product interleaved with a pallet or sheet of card to allow easy pallet breakdown Multiple pallet deliveries should all have the one product on the one pallet, not spread over all pallets Suppliers should book in all orders quoting their Musgrave Purchase Order Number All orders must have a Musgrave Purchase Order Number Proof of delivery (POD) must be submitted at time of invoicing quoting 18

Supplier Manual

Q CATERING SUPPLIES 11 Styles Close Eurolink East Sittinbourne Kent ME 10 3BF

Telephone: 01795 425050 Fax: 01795 436756 www.qcatering.co.uk

Contacts:

Ambient/Chilled Stock Controller E-mail

Tom Stevens

Frozen Stock Controller E-mail

Peter Arter Peter@qcatering.co.uk

Purchase ledger controller E-mail

Roger Snelling roger@qcatering.co.uk

To book in deliveries contact: E-mail Direct telephone no:

Admin admin@qcatering.co.uk 01795 425050

Deliveries only accepted between

8:00am – 4:00pm

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

1.8 metres 1000 kilograms 100240766

Deliveries:

Any other restrictions / comments:

19

tomstevens@qcatering.co.uk

Supplier Manual

SAVOY CATERING SUPPLIES Nelsons Yard South Denes Road Great Yarmouth Norfolk NR30 3PR

Telephone: 01493 855403 Fax: 01493 859815 www.savoycatering.co.uk

Contacts:

Stock Controller E-mail Direct telephone no:

Kyriakos Kikis Ntjortjis (Kiki) thekiks@savoycatering.co.uk 07801252958 01493 855403

Store/Warehouse Manager E-mail Direct telephone no:

James Ntjortjis james@savoycatering.co.uk 07843 260098 01493 855403

Purchase ledger controller E-mail Direct telephone no:

Kyriakos Kikis Ntjortjis thekiks@savoycatering.co.uk 07801252958 01493 855403

Deliveries:

To book in deliveries contact: E-mail

sales@savoycatering.co.uk thekiks@savoycatering.co.uk

Direct telephone no

01493 855403

Deliveries only accepted between

0800-1800

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

2 metres 1500 kilograms n/a

Any other restrictions / comments:

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Supplier Manual

THOMSONS FOODSERVICE Units 2 & 3, Block 1, Tinwald Downs Road, Dumfries Enterprise Park, Heathhall, Dumfries, DG1 3SJ

Telephone: 01387 250533 Fax: 01387 243759 www.dennisthomson.co.uk

Contacts:

Stock Controller E-mail Direct telephone no:

Mark Kirkpatrick mark@dennisthompson.co.uk 01387 250533

Store/Warehouse Manager E-mail Direct telephone no:

Mark Kirkpatrick mark@dennisthompson.co.uk 01387 250533

Purchase ledger controller E-mail Direct telephone no:

Michael Watt michael@dennisthompson.co.uk 01387 250533

To book in deliveries contact: E-mail Direct telephone no

Angela Hogg angela@dennisthompson.co.uk 01387 250533

Deliveries only accepted between

8:00 – 12:00 & 13:00 – 16:00

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

1.7m 1000kg 100290889

Deliveries:

Any other restrictions / comments:

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Supplier Manual

TOTAL FOODSERVICE SOLUTIONS LTD Green Lea Mills Cross Green Road Dalton Huddersfield HD5 9XX

Telephone: 01484 558500 Fax: 01484 435071 www.totalfoodservice.co.uk

Contacts:

Stock Controller E-mail Direct telephone no:

Rory Kelly rory@tfs.lls.com 01484 558500

Store/Warehouse Manager E-mail Direct telephone no:

Gary Hayward gary@tfs.lls.com 01484 558500

Purchase ledger controller E-mail Direct telephone no:

See Clitheroe Info. (Page 21)

To book in deliveries contact: E-mail

Rory Kelly / Gary Hayward rory@tfs.lls.com gary@tfs.lls.com 01484 558500

Deliveries:

Direct telephone no

Any other restrictions / comments:

Deliveries only accepted between

7:30 - 13.30 Mon – Fri Strictly no deliveries before 7:30am

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

1.8 metres (Inc Pallet) 1000 kilograms 5000479740

Delivery restrictions are mandatory due to local Bye Law

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Supplier Manual

TOTAL FOODSERVICE SOLUTIONS LTD Ribble Valley Enterprise Park North Road Barrow Clitheroe BB7 9QZ

Telephone: 01254 828340 Fax: 01254 823996 www.totalfoodservice.co.uk

Contacts:

Stock Controller E-mail Direct telephone no:

Martin Wade martin@tfs.lls.com 01254 828 343

Store/Warehouse Manager E-mail Direct telephone no:

Peter Kozlowski peterk@tfs.lls.com 01254 828344

Purchase ledger controller E-mail Direct telephone no:

Hannah Nicholson hannah@tfs.lls.com 01254 828 340

To book in deliveries contact: E-mail Direct telephone no

Bradley Stewart bradley@tfs.lls.com 01254 828 334

Deliveries only accepted between

7:30 – 16:00 Mon - Thurs 7:30 – 15:00 Friday

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

1.8 metres (Inc Pallet) 1000 kilograms 5000484848

Deliveries:

Any other restrictions / comments:

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Supplier Manual

TYNESIDE FOODSERVICE LTD Patterson Street Blaydon Haughs Industrial Estate Blaydon on Wear Tyne & Wear NE21 5SD

Telephone: 0191 414 6000 Fax: 0191 414 8120 www.tynesidefoodservice.com

Contacts:

Stock Controller Direct telephone no

Steve Johnson 0191 414 9404

Store/Warehouse Manager Direct telephone no

Steve Johnson 0191 414 9404

Purchase ledger controller Direct telephone no

Susan Elvin 0191 4146000

To book in deliveries contact: Direct telephone no

Steve Johnson 0191 414 9404

Deliveries only accepted between

07.00 - 15.00 Monday to Friday

Maximum pallet height: Maximum pallet weight: CHEP Registration No:

1.4 metres 1200 kilograms n/a

Deliveries:

Any other restrictions / comments:

Loading and despatching of own vehicles take precedence

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Supplier Manual

YOUNGS FOODS Address: Unit 1, Venture Business Park Subway Street Hull HU3 4EL

Telephone: 01482 227665 Fax: N/A www.youngsfoods.co.uk

Contacts:

Stock Controller Name: E-mail Direct telephone no:

Steve Johnson purchasing@youngsfoods.co.uk 01482 227665 Opt 3

Warehouse Manager Name: E-mail Direct telephone no:

N/A sales@youngsfoods.co.uk 01482 227665

Purchase Ledger Controller E-mail Direct telephone no:

Geoff Connell Accounts@youngsfoods.co.uk 01482 227665 Opt2

To book in deliveries contact: E-mail Direct telephone no:

Steve Johnson purchasing@youngsfoods.co.uk 01482 227665 Opt 3

Deliveries only accepted between: Maximum pallet height: Maximum pallet weight: CHEP Registration No:

8:00 – 16:00

Deliveries:

Any other restrictions / comments:

25

N/A N/A N/A

Supplier Manual

3. Approved Supplier Status.

Manufacturers seeking to secure national listing for the supply of relevant products to Members of Fairway Foodservice plc should in the first instance contact the Purchasing Manager at Group Headquarters (1.2) Proposals will then be considered fully before products which are considered suitable will be listed for inclusion in the Product Review procedure as below.

Manufacturers who are already Approved Suppliers but are seeking to list new products will be subject to the same procedure.

3.1

Meet the Member

There will be two Meet the Member events a year, February & September (two day events), held at a venue which will be confirmed in advance prior to the event.

February meeting will determine new products to be launched in the Autumn/Winter price list usually launched mid-July each year. There will also be a strong emphasis on ‘Deal of the Day’ September meeting will determine new products to be launched in the Spring / Summer price list usually launched mid-January each year. There will also be a strong emphasis on ‘Deal of the Day’ The cost for suppliers is £1500 to attend Day One and £1000 for Day Two. An example copy of the application form for new and existing suppliers to attend is on page 27 - 28 At least seven days prior to the meeting, suppliers must submit a Product Sale Guide for each product that they are showing at the event.

Product specifications must also be uploaded on to Erudus One system prior to the event.

Any inability to provide the information requested will result in that supplier being unable to demonstrate their product portfolio at the event.

Following successful selection, new suppliers must complete a Trading Agreement with Fairway Foodservice plc within 14 days. Such Agreement may be subject to Factory Audit (3.3).

New products selected will be included in launch material including pictorial leaflets and will also be featured as new products in the next price list published. Launch dates confirming stock availability to Members will be verified in writing and will normally be 8 -12 weeks after selection.

A launch promotion, (off invoice and Telesales), will also be agreed.

After selection, suppliers must visit each Member and present listed products to each sales team before launch and agree a telesales ‘launch’ incentive with Fairway H.Q.

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Supplier Manual

******EXAMPLE******MEET THE MEMBER APPLICATION FORM******EXAMPLE****** Dear Supplier, Please find attached a copy of the details / application form(s) for the next Fairway Meet the Members Event which will be held at Drayton Manor Hotel, Tamworth on Tuesday 13th & Wednesday 14th March 2018.

Our September 2017 event was our most successful ever and generated ‘Deal of the Day’ turnover of over £971k for Suppliers! The overall feedback from Suppliers and Members was once again extremely positive and we believe that the March 2018 event can be every bit as successful with your participation. https://bdaily.co.uk/articles/2017/10/17/record-breaking-19m-worth-of-deals-concluded-at-fairways-meet-themember-events-in-2017 There are 2 options available: 1) Day 1 – Tuesday 13th March 2018 – 17 minutes ‘speed-dating’ sessions with 20 Fairway Members – Cost is £1500 + vat – first attachment – Day 1 2) Day 2 – Wednesday 14th March 2018 – 20 minutes ‘new product development’ sessions with groups of Fairway Member’s – Cost is £1000 + vat – second attachment – Day 2 The cost of the event includes the following: • Exhibiting area in the Hamilton Suite • Full use of the 2 Kitchens available • Drayton Manor staff and chef on hand to ‘assist’ your delegates • 17 or 20 minutes face to face meetings with each Fairway Foodservice member • One fully paid hotel room for exhibitors on 13th March (others can be requested on demand and invoiced after) • Invitation for you and your delegates to the evening meal on Tuesday 13th March.

If you want to take part in our March 2018 event, then please complete one of the attached application forms and return to me no later than Friday 22nd December 2017. If you wish to show new products at the event, samples of these should be presented to Troy and or myself no later than Friday 22nd December 2017 Please ensure you complete ALL fields on the application form as incomplete applications may be rejected.

The information we request is extremely important to our decision making and event booklet which is used by our 20 Member companies.

Notification of successful applications will be sent out in January 2018.

We look forward to hearing from you in due course.

Kind Regards The Fairway Foodservice Team

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Supplier Manual

******EXAMPLE******MEET THE MEMBER APPLICATION FORM******EXAMPLE******

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Supplier Manual

3.2

Price Review Process / Policy – FAIRWAY CONNECT

From April 2017, we will use a Web-based communication system for all COST PRICE CHANGES and PROMOTION PROPOSALS called FAIRWAY CONNECT Each supplier will be issued with a personal password to allow access to the Fairway Cost File for each supplier listed products which will allow the supplier to edit product codes, product names, Bar Code numbers, add new products, delete products, request cost price changes etc. i.e. the supplier will have full access to the Cost File page for that Suppliers products and will be responsible for keeping the information current and correct.

When the supplier enters a product change – if it is a cost change or a Promotion proposal - a date field is also completed and an “until date” may also be completed. The supplier completes the data change and an email is then received by the responsible Fairway Buyer who will either open negotiations or simply accept the change into the system at which point it is visible to all Fairway Members and upon the date entered becomes “live”.

A Supplier on line USER GUIDE is accessed using the link below; http://help.fairwayfoodservice.com/docs/supplier/getting-started/ - a copy can be downloaded from this web address.

For suppliers with products in different temperature categories there are separate and distinct files for each product range defined by temperature.

Price Stability - clearly with Members printed price lists being active for a minimum of 6 months and sometimes 12 months’ price stability is important. Most Members will issue a price list in January/February and a minimum period of price stability will be agreed with suppliers by each buyer but unless exceptional circumstances a minimum period of 8 weeks’ notice for cost price changes is required.

There is a single pricing policy for all Fairway members regardless of geographic location, (Direct or via CM North West)

3.3

Warranties / Specifications

All new branded suppliers must: 1) 2)

Provide accreditation certificates for manufacturing site on request Complete Erudus ONE system (See section 6)

Where appropriate, it may be considered by Fairway H.Q. that a factory audit should be conducted by the Fairway Technical Manager before the supplier/product is approved. In such instances, the cost of the audit will be recharged to the supplier.

3.4

Product Ordering

Details of all new suppliers and / or product listings will be circulated to all Members following selection and updated by Fairway H.Q. All Members operate independently and will place orders for stock directly with suppliers or via XPO. Suppliers must open individual credit account facilities with each Member Member contacts for orders etc. are as detailed per schedule 2.2 of this manual.

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3.5

Delivery

All products must satisfy the following basic standards: • Safety • Legality (including existing food safety legislation) • Quality • Contractual agreement All deliveries will be monitored and evaluated using the following criteria: • Minimum acceptable life • Product temperature (frozen, chilled) • Labelling • Quality/damage • Quantities relating to Purchase Order • Mixed pallet conformity • All deliveries must contain no more than 2 different batch codes per product.

Where product is rejected on delivery, or subsequently after delivery, it will be the suppliers or their nominated carriers, responsibility to ensure that the product is uplifted.

Suppliers who repeatedly fail to deliver full orders to Members will incur penalty charges which will be accrued throughout the current Trading Agreement. This information will be maintained by the Purchasing Manager of Fairway Foodservice plc and renewal of Trading Agreements will be subject to satisfactory settlement of the charges accrued.

3.5.1 Supplier Delivery Non Conformance Supplier deliveries which fail to meet agreed criteria cause Fairway Members additional costs either administration or operational.

The following charges are estimates of the Members costs.

These will be charged to suppliers failing to comply; DELIVERY Late arrival (correct day)* Non arrival

no penalty provided the Member is notified. £30 per product per pallet or part thereof.

STOCK Short delivery of product

£25 per product line.

Substitution of Fairway branded product with packer’s label or any packaging that does not meet the agreed specification.

Quality rejection (temperature/ Product life/damage)

£100 per product

£50 per product per pallet or part thereof.

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Supplier Manual

Re-stacking of pallet

£50 per product per pallet or part thereof.

*More than 2 hours later than “booking–in” time These charges are subject to VAT and may be reviewed upon reasonable notice to the supplier.

The above charges shall not limit the Members other rights under this agreement or otherwise.

3.6

Minimum Acceptable Shelf Life for Products.

Each frozen product purchased by Fairway Members must have a minimum shelf life or residual 'BBE' life at time of delivery of 9 months. On arrival at Members, the 'BBE' of each product will be crosschecked and product will be rejected if the minimum acceptable life is not achieved.

Ambient Goods must have at least 75% of the total available Best Before life at the time of delivery.

Chilled Goods must have at least 85% of the total available Best Before / Use By date at the time of delivery.

All stock within Fairway Members' depot network is controlled on a FIFO basis (first in, first out). It is therefore imperative that finished goods stock is rotated in a similar fashion prior to delivery into our network. Fairway Members reserve the right to reject product delivered outside of strict date code rotation.

3.7

Temperature.

All frozen products must be delivered at -18ºC or less and will be subject to probing upon receipt.

All Chilled products must be delivered at +5ºC or less and will be subject to probing upon receipt.

Product failing to achieve the maximum temperature will be rejected.

Suppliers must ensure that product temperature is maintained at all times throughout the cold chain to the point of delivery. Documentary evidence to prove this must be made available on request to appropriate Members' personnel.

3.8

Packaging

3.8.1 Language Requirements Product information on the packaging must be in English for UK and Ireland based members or in Spanish for products supplied to Europ Foods in Spain.

3.8.2 Labelling All products throughout the supply chain must be clearly marked, allowing for identification of: • Product Name •The size/volume of product e.g. 4 x 2.5kg • Product code and description • Barcode (GTIN) • Use By or Best Before Date • Production batch code • Storage/handling requirements • Any hazard warnings e.g. 'fragile' • All relevant information required under UK/EU legislation with regards to labelling, ingredient, allergen information and weight declarations.

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Supplier Manual

All products must be packaged and labelled in accordance with the current edition of the British Frozen Food Federation Packaging Guide for frozen products. An electronic copy is available from the following website link http://bfff.co.uk/technical/guidance/ Boxed and any internal packaging must be of sufficient strength, and adequately sealed, to withstand the stresses and pressures of the Foodservice storage and distribution operation.

Products supplied with inadequate packaging will be liable to rejection, and costs incurred by Members will be forwarded to the vendor.

Frozen / chilled sample deliveries to Fairway Office must arrive by frozen / chilled courier. Any frozen / chilled products delivered by ambient vehicles will be rejected.

3.9

Quality

On receipt, Members' personnel will check for damages and may also carry out product quality checks.

In order to minimise damage of product during storage and/or transit, suppliers must ensure that product is properly stacked and wrapped.

Full attention must be given to the structure of the pallet on which the product is delivered and how multi product pallets are presented for receipt. Pallets which are likely to contravene Health & Safety regulations may be subject to rejection and returned without unloading.

Suppliers should also note that product quality checks can be undertaken both at point of receipt and within the storage of the product prior to despatch to customers.

Fairway Members retain the right to reject product subsequent to initial acceptance into store.

All suppliers must comply with the Fairway Complaints Procedure as follows: 3.9.1

Fairway Product Complaint Procedure

Customer/consumer complaints involving products supplied by Fairway Approved Suppliers are constantly monitored by Fairway Foodservice plc and Members.

This monitoring and analysis process is a requirement of the system and discipline imposed upon a company registered for lSO 9001:2008.

Consequently, we have a clear understanding of the level of administration required to resolve such matters and the true cost to Members and ourselves of such activities.

As a condition of being granted Approved Supplier status with Fairway Foodservice plc, suppliers are required to subscribe to the following procedure for the administration of product complaints.

Upon receiving a complaint from a third party or discovering a product non-conformance through their own internal control systems, Members will immediately issue a phone call, email or facsimile to notice the supplier concerned.

The notice will include full details of the product and nature of the complaint as well as information on the third party as appropriate.

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Supplier Manual

The Member will at the same time submit a copy to Fairway Foodservice plc.

Each non-conformance or complaint will be categorized by Members as follows: Class A - Major Class B - Serious Class C - Irregular Class D - Regular This information will be included in the notice raised by the Member to the Supplier.

FOR GUIDANCE ONLY the categories are defined as follows: Class A - product/products found to contain a foreign material and/or is deemed serious by the Member or third party, requiring careful handling of the situation and involving representation of the Member and/or the Supplier and/or Fairway Foodservice plc.

Class B - product/products which have been incorrectly graded, of incorrect specification. Damaged during process or of short weight etc. and requires representation by our Member in resolving the matter.

Class C - irregularity of product/products which requires no involvement by the Member other than simply advising the Supplier of the matter.

Class D - low key product irregularity which requires the Member to simply advise the Supplier.

The above explanations are not finite The amount of time required to process complaints such as these through to a satisfactory conclusion has been determined as no less than :Class A – more than 3 man hours (excluding exceptional cases) Class B – up to 3 man hours Class C – up to 2 man hours Class D – less than 1 man hour Exceptional Cases are difficult to define - it may involve a customer with multiple outlets finding cause for complaint which requires urgent withdrawal and/or replacement of all stock or a complaint which requires extended representation by the Member or Fairway Foodservice plc.

All complaints or non-conformances will be subject to an Administration Charge from Members which will be billed to the supplier concerned by the Member The following scale of charges shall apply to the Administration Charge: Class A – £30 (excluding exceptional cases) Class B – £20 Class C – £10 Class D – Nil charge Exceptional cases may be subject to additional costs which in all instances shall be subject to negotiation with the supplier.

Any Complaint or Non-conformance which necessitates the involvement of staff at Fairway

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Supplier Manual

Foodservice plc may be subject to the following surcharges which will be invoiced separately to the supplier by Fairway Foodservice plc: Class A – £45 (excluding exceptional cases) Class B – £30 Class C – £25 Class D – Nil charge Exceptional cases may be subject to additional costs which in all instances shall be subject to negotiation with the supplier.

Suppliers must respond immediately as appropriate to each and every complaint. All correspondence must be directed through the Member concerned with copies of all correspondence and responses being submitted to Fairway Foodservice plc. Upon satisfactory conclusion of the complaint, the Member and/or Fairway Foodservice plc will invoice the Supplier in accord with the scale of charges detailed above. In the event of a delay or dispute, it may become necessary for any one item to be re-categorized and the invoice will therefore be raised at the conclusion.

In such circumstances the Supplier will be advised in writing.

All invoices will be subject to payment by the 21st. day of the month following date of invoice.

In the event of payment not being received at the due date, the sum of all overdue amounts will be deducted by Members from the next remittance by the Member to the Supplier.

This procedure and scale of charges is not intended to, nor, does not supersede the rights of the Members of Fairway Foodservice plc to obtain recompense from Suppliers for the full cost to the Member of any product which is the subject of any complaint or non-conformance.

3.10

Statistical Data

All suppliers must submit the following data to Fairway Foodservice plc no later than the 14th day of each month:Value of total sales £ to each Member and Group total For: previous month, Year to date, Previous year to date Value of £ sales by product to each Member and Group total For: previous month, Year to date, Previous year to date Number of cases sold by product to each Member and Group total For: previous month, Year to date, Previous year to date Such data must be submitted in Microsoft excel format via e-mail to the Purchasing Manager and accountant at Fairway Foodservice plc. (See 1.2)

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Supplier Manual

3.11

Promotions

All our promotion dates relate to ‘Date of Order’. It is the supplier’s responsibility to advise if different to this.

All national promotions will be agreed with a minimum of three months’ notice prior to the effective date.

All promotions are communicated to members via Fairway Connect. It is the supplier’s responsibility to add the promotions to the system.

All deep cut, Off Invoice, discount promotion prices have a four week ‘Buying in period’, prior to the effective date (Copy of 2018 promotional calendar on page 36-37).

We reserve the right for Members to charge a fine of £50 per incident for suppliers who consistently fail to have the correct invoice cost price particularly for PROMOTIONAL OFFER PERIODS Telesales promotions / incentives will be claimed retrospectively, normally two weeks after conclusion. All relevant paperwork showing sales evidence will be forwarded to all suppliers from each individual member.

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Supplier Manual

Promotional Schedule 2018 Fairway standard buy in periods - 8 week window (except Christmas) Month

Buying in Period

Promotion Effective Period

January

01/12/17

-

31/01/18

01/01/18

-

31/01/18

February

01/01/18

-

28/02/18

01/02/18

-

28/02/18

March

01/02/18

-

31/03/18

01/03/18

-

31/03/18

April

01/03/18

-

30/04/18

01/04/18

-

30/04/18

May

01/04/18

-

31/05/18

01/05/18

-

31/05/18

June

01/05/18

-

30/06/18

01/06/18

-

30/06/18

July

01/06/18

-

31/07/18

01/07/18

-

31/07/18

August

01/07/18

-

31/08/18

01/08/18

-

31/08/18

September

01/08/18

-

30/09/18

01/09/18

-

30/09/18

October

01/09/18

-

30/10/18

01/10/18

-

31/10/18

Christmas

01/10/18

-

31/12/18

01/11/18

-

31/12/18

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Supplier Manual

Alternate buy in period - 6 week window (except Christmas) Month

Buying in Period

Promotion Effective Period

January

18/12/18

-

31/01/18

01/01/18

-

31/01/18

February

15/01/18

-

28/02/18

01/02/18

-

28/02/18

March

19/02/18

-

31/03/18

01/03/18

-

31/03/18

April

19/03/18

-

30/04/18

01/04/18

-

30/04/18

May

16/04/18

-

31/05/18

01/05/18

-

31/05/18

June

21/05/18

-

30/06/18

01/06/18

-

30/06/18

July

18/06/18

-

31/07/18

01/07/18

-

31/07/18

August

16/07/18

-

31/08/18

01/08/18

-

31/08/18

September

20/08/18

-

30/09/18

01/09/18

-

30/09/18

October

17/09/18

-

31/10/18

01/10/18

-

31/10/18

Christmas

15/10/18

-

31/12/18

01/11/18

-

31/12/18

19/11/18

-

31/12/18

01/12/18

-

31/12/18

December Only

Alternate buy in period - 4 week window Month

Buying in Period

Promotion Effective Period

January

-

01/01/18

-

31/01/18

February

-

01/02/18

-

28/02/18

March

-

01/03/18

-

31/03/18

April

-

01/04/18

-

30/04/18

May

-

01/05/18

-

31/05/18

June

-

01/06/18

-

30/06/18

July

-

01/07/18

-

31/07/18

August

-

01/08/18

-

31/08/18

September

-

01/09/18

-

30/09/18

October

-

01/10/18

-

31/10/18

Christmas

-

01/11/18

-

31/12/18

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Supplier Manual

***********EXAMPLE***********TRADING AGREEMENT**********EXAMPLE**********

TRADING AGREEMENT Between Fairway Foodservice plc and: Supplier Name Fairway Supplier No Period of Agreement Start Date /Finish Date

1/01/2018 – 31/12/2018

OVERRIDER DISCOUNT (To include all Members & Licensees) OVERRIDER PAYMENT PURCHASE SUMMARY A & M BUDGET

To be invoiced Annually to be completed and emailed monthly to: graeme@fairwayfoodservice.com to be used in the following areas: (Price lists, advertising and marketing activities etc)

Minimum Order Qty Agreed Members Payment Terms PROMOTIONAL ACTIVITY PACKAGING SUPPLY

30th month following delivery unless agreed otherwise

To include Deep Cut Promotions, Telesales Promotions etc Manufacturers Brand Direct

We hereby consent to the terms and conditions contained within this agreement. A copy of the Fairway Supplier Manual can be found on the website http://www.fairwayfoodservice.com/suppliers We confirm that we will comply in full with all procedures, conditions and criteria contained therein.

Signed on behalf of Supplier: Print Name: Date Signed on behalf of Fairway: Print Name: Date

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Supplier Manual

***********EXAMPLE***********TRADING AGREEMENT**********EXAMPLE**********

SUPPLIER DETAILS Supplier Name Supplier Address Postcode Telephone Fax Payment Address (If Different to above)

Postcode Telephone Fax Minimum Order Qty Delivery Lead Time

BANK DETAILS Address Postcode Account No Sort Code BACS Details VAT Number VAT Country Agreed Members Payment Terms

30th month following unless otherwise agreed

Early Settlement Discount

Products registered with (Yes /No)

N.B. All Food products must be registered before commencement of trade. http://www.erudus.com/

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(amend)

Supplier Manual

***********EXAMPLE***********TRADING AGREEMENT**********EXAMPLE**********

CONTACT DETAILS Last Updated (Date) Account Manager Telephone / Mobile E-mail PLACING ORDERS: Sales Office Contact Telephone Fax for orders E-mail for orders (i.e. sales@.....)

Distribution Contact Telephone E-mail Quality Control Contact Telephone Fax E-mail Emergency #1 Telephone/Mobile Fax E-mail Emergency #2 Telephone/Mobile E-mail

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Supplier Manual

5.

Fairway Brand

Manufacturers seeking to supply products to be marketed under brands owned by Fairway Foodservice plc, should in the first instance contact the Purchasing Manager at Group Headquarters (1.2) Proposals will then be considered fully before products which are considered suitable will be listed for inclusion in the Product Review procedure as detailed in this manual (3.1).

All products supplied under brands owned by Fairway Foodservice plc must comply in full with the requirements detailed in Section 3 of this manual.

In addition, products supplied under brands owned by Fairway Foodservice plc will be subject to the following conditions: 5.1

Specifications & Warranties

All own label suppliers must complete: 1) Upload product specifications to Erudus ONE system 2) Upload to Erudus relevant accreditation certificates and audit report for the manufacturing site 3) Sign Warranty statement 4) Sign GMO Declaration

5.1.1

Once the Fairway Product Specification is approved: No changes may be made to the raw materials/ingredients or any formulation of the product which effects the appearance, organoleptic regimes, labelling, nutritional information, dietary information or any other legal declaration without approval by Fairway Foodservice plc.

The manufacturing site of the product must not be changed without approval by Fairway Foodservice plc.

No changes may be made to packaging of the product without approval by Fairway Foodservice plc.

5.1.2 Factories producing Fairway branded products must be manufactured at sites holding BRC or equivalent accreditation at Foundation Level as a minimum.

Copies of all certificates must be provided to Fairway Foodservice plc.

All sites may be subject to factory audit which will be conducted by the Fairway Technical Manager before the product is approved. In such instances, the cost of the audit will be recharged to the supplier.

5.1.3 Factories will be subject to regular review as considered appropriate and agreed at the initial audit. The cost of all audits will be recharged to the supplier.

This may include, if considered pertinent, attendance at the initial production of the product.

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Supplier Manual

5.2

Packaging & Labelling

All products supplied under brands owned by Fairway Foodservice plc must comply in full with the requirements detailed in Section 3.8 of this manual.

For detailed information on packaging please refer to Fairway Packaging Guidelines.

All artwork for packaging for products supplied under Fairway brands must be submitted to Fairway for approval prior to production.

5.3

Laboratory Testing

All Fairway branded products will be subject to regular testing for microbiological, chemical, and organoleptic regimes as appropriate. This will be conducted on a product risk assessed basis.

Organoleptic tests will include reference checks for labelling, weight, cooking instructions etc.

Samples for testing will be drawn from depot stocks and recharged to the manufacturer.

To cover the cost of the tests, all suppliers will be charged the same rate of ÂŁ100 per product plus 0.1% of Turnover of Fairway brand at invoice value.

This will be an annual charge.

The charge will include: All microbiological/ chemical/physical/DNA laboratory tests.

All specification, artwork, labelling checks.

Troubleshooting.

Site visits and first production runs.

All QA assessments / organoleptic tests The charge will not include: Complaint handling charges Laboratory sample charge – charged at cost Site audits where the site does not have BRC certification.

Testing will be conducted by a Fairway nominated third party UKAS accredited laboratory.

Test results will be analysed by Fairway Foodservice plc and may result in sales of a product being suspended, quarantined or recalled.

Copies of all test results will be submitted to manufacturers as a routine.

42

6. Erudus ONE System

Erudus ONE is a product specification database used by Fairway Foodservice. We require all suppliers’ products to be entered onto the system. This is a requirement of Approved Supplier status and product listings and must be completed and kept up to date. Failure to keep Erudus up to date will be used as an indication of supplier performance and may result in products being de-listed.

You will be receiving a monthly email asking for data held on the system to be ‘confirmed’ as correct and up to date. Please respond to this email in a prompt manner and update all specifications as required.

To sign up please contact Erudus ONE at support@erudus.com or call 0333 121 89 99

Software Supplied by

7. Rick Bestwick (North West) Ltd 7.1. Contact Details Operations Manager Neil Smith

Operations Manger

07971 821 544

neil.smith@rickbestwick.com

Customer Services Manager Lyndsey Hurst

Customer Services Manager

07885464979

Lyndsey.Hurst@rickbestwick.com

Administration Bev Linderman

Customer Service Clerk

0151 559 2690

Paul Hickey Paul Grant Orders Elaine Casebury

Customer Service Clerk Customer Service Clerk

0151 559 2690

Dawid Masternak

Stock Control

Phil Cowley

Stock Control

Customer Service Clerk

0151 559 2690 0151 559 2690

beverley.lindeman@rickbestwick.c om Paul.Hickey@rickbestwick.com paul.grant@rickbestwick.com swood.admin@rickbestwick.com Elaine.casebury@rickbestwick.com Dawid.masternak@rickbestwick.co m Philip.cowley@rickbestwick.com

Quality Health & Safety Hannah Ford

QHSE Manager

07971821822

Hannah.Ford@rickbestwick.com

Engineering Site Facilities Dave Roberts

Engineering Manager

07841211064

David.Roberts@rickbestwick.com

Finance Based in Chesterfield now – Tel: 01246 854999 contact is Christine.simpson@rickbestwick.com

7.2. Requirements from the Supplier: Product Codes TUC / Product Codes.

Description of Products including pack sizes Number of Cases per layer.

Number of cases on a full pallet.

Please ensure that TUC / Product Codes are quoted on all paperwork (both goods in customer orders).

Please e-mail all the information detailed above for the attention of your nominated customer services clerk at swood.admin@rickbestwick.com Goods In Bookings Your supplier/haulier must phone, a minimum of 24 hours in advance, from Monday to Friday 8am 5pm, on 0152464564 ext 310 or admin@lancastercoldstore.co.uk to obtain a goods in booking slot.

Please ensure the following details are provided at the time of making the booking: Supplier/Customer Name Haulier Name Number of Pallets being delivered in Pallet type – blue, white, euro etc.

Any special instructions - temperature of goods, de-layering, de-stuffing, inversion ...

A unique reference number will be given to your supplier/haulier. When your haulier arrives on site they must report to the stock office and quote the reference number.

7.3. Orders All Orders must be emailed to swood.admin@rickbestwick.com Orders must be received on Day 1 for Day 3 basis, as the norm All stock required for orders must be delivered to Lancaster Coldstore by 12:00 on Day 1 at the latest.

Orders sent via EDI will be automatically received on to CM Northwest’s Warehouse Management System (WMS21) Any problems with an order will be escalated to you by the Customer Service Team at CM Northwest, Golborne.

Stock Queries For all stock queries & checks please email swood.admin@rickbestwick.com

Collections All Customer Collection requests must be e-mailed to swood.admin@rickbestwick.com Collection Orders must be received on a Day 1 for Day 3 basis, as the norm and all stock required for orders must be received by 12:00 Day 1 at the latest.

All the above requirements are in place to enable us to provide the very best service to all our customers.

Unless previously agreed, if you have a request outside of the normal hours or processes please contact your nominated customer services clerk or another member of the customer services team.

They will be only too willing to help.

7.4. Customer Satisfaction The team at Cold Move are committed to providing GREAT SERVICE at all times. If at any time you feel we have not provided this please do not hesitate to raise your concerns to our Management Team (contact details are above)

Warehouse Stock and Customer Service Transport

-

Neil Smith Lyndsey Hurst Ian Woodward

Members Area User Guide Suppliers

Software Supplied by

Contents 1.0

Introduction

2.0

Supplier Image Library 2.1

Home Page

2.2

Search Results

2.3

Product Details

2.4

Updating Product Details

1. Introduction The information detailed here is to assist you when using the Fairway Foodservice Members Area Website. If you have any questions or require any further information, which is not covered in this document, please contact the Infotech 24 7 Design Team on 01429 239 530 or via email at designteam@infotech247.com.

The Fairway Members Area is used by Fairway and its members and Infotech 24 7 as a focal point for all of the information required to produce the Pricelists and Corporate Brochures.

The Members Area can be accessed by entering the URL below into the address bar on your Web browser. http://library.fairwayfoodservice.com When you enter this information, you will then be prompted for a Username and Password. Fairway Foodservice will issue this information to you. If you have not received this, or have forgotten it, please contact Richard Ellison on 01422 319 100 or email him at richard@fairwayfoodservice.com.

The login you have will give you editing rights to all of the images on the Image Library Website. You must ONLY update the images that are relevant to your business and not any of the other images.

If you have any technical issues relating to the Image Library, please contact designteam@infotech247.com

Please note The product details shown on the screen shots in this document are for demonstration purposes only.

The screen shots were created using Apple Mac hardware and Firefox software, so the system viewed on a PC may appear slightly different. There may also be slight differences depending on the browser you are using.

All the information displayed in the Members Area is strictly confidential and should not be divulged to any other party.

2

Supplier Image Library

2.1 Home Page When you first login to the system the following page will be displayed (Image I). You can return to the Home page at any time by clicking on the Fairway logo in the banner.

Image I – Home Page

This initial page contains a number of different icons, which are used by the Fairway Members, but the one needed by the suppliers is the ‘Image Library’ icon. None of the other areas should be opened.

In order to update your images you will need to go the Image Library, which can be accessed by clicking on the ‘Image Library’ icon, which is the first icon on the first row.

When you click on this icon, you will enter the Image Library section and the page will be displayed as per Image II

Image II – Image Library

This is the page, which will form the basis for updating the image information. In order to bring up all of the images, which are relevant to your company, select your supplier name from the ‘Categories’ section and click on the ‘Search’ button. To make the search more specific you can also select whether the type of products you supply are Frozen Products or Grocery Products by making a selection from the dropdown, in the ‘Search In’ section. By doing this the search will only search for items in this section. Once you click on the search button the results will be displayed.

2.2

Search Results

The search results will be displayed as shown in Image III, all of these product images will be relevant to your company. The products are displayed 15 to a page, with the total number of pages shown just above the images. The page you are on at any time is highlighted in red. You can move to the other pages by clicking on the page number or the ‘Next’ link. If you hover your mouse over the images it will show a larger version of the image (Image III). If any of the images detailed here are not your images please contact Richard Ellison at Fairway Foodservice on 01422 319 100, or richard@fairwayfoodservice.com.

Image III – Search Results

2.3

Product Details

Once you have brought up all of your company’s images you will be in a position to start updating the image information. By clicking on the image, all of the information relevant to that image will be displayed, consisting of the Main Image, Product Name, Keywords, Main Category, Categories, Supplier Name and Barcode. (Image IV).

Image IV – Product Details

2.4

Updating Product Details

If any of the information detailed against a product is incorrect, you have the facility to update the information. At the foot of the product information there is a link ‘Edit Image Details’ and if you click on this it will allow you to update the product information. There are four updateable fields, Keywords, Product Name, Barcode, Description, and one fixed field, which are the Supplier Name.

Keywords This should contain all the possible words that the members would use to try to find the particular product.

Product Name This is the name under which the product is known.

Barcode The barcode for the product.

Product Description This is a full description of the product, which can include any information, which is relevant to the product, for example pack sizes or cooking information.

To update the information, click in the required field and make the changes. Once everything has been changed as required, click on the ‘Save Details’ button and all the information will be saved.

Image IV – Updating Product Details

To complete the next search go through the same process as detailed above until all of your images have been updated with the correct Keywords and descriptions.

Notes: