Paradigm Integrated Facility Services Pvt. Ltd.

Paradigm: Catering to the Distinctive Needs of Facilities with Valuable and Tailored Services

Modernization, rapid urban development, and a growing understanding of the benefits of outsourcing non-core business activities are all driving the majestic growth of the facility management industry among commercial and residential clients.

There are a number of phenomenal companies that offer exemplary service. One such renowned name is – Paradigm Integrated Facility Services Pvt. Ltd.

Paradigm strives to provide a safe, productive, technology-driven, and wellmaintained physical environment for the communities by planning and delivering client-centered services that are sustainable and supportive of environmental excellence, now and into the future. In keeping with its vision to be the “Preferred Provider” in the facility management industry, Paradigm has successfully served more than 200 happy clients with a solid team of 2800+ professionals while upholding the highest standards of morality and professionalism.

Pallavi Reddy Vice President -

South

The Key Differentiating Factors

1. Direct Involvement of the Founders: The founders of Paradigm are directly involved in the day-to-day operations of the business, which helps to ensure that the business upholds its purpose and core values. Secondly, customers can express their needs and concerns immediately when they can speak with the business’s owners directly. Thirdly, they are approachable, which encourages a strong sense of belonging and confidence among staff members.

2. Stable management: A stable management team ensures that the business operations and decision-making are consistent. “ We are pleased to report that, over the past 16 years, there has been zero attrition among our management employees. This increases the efficiency and usefulness of providing services to customers, according to Pallavi Reddy. Second, a solid leadership team helps to foster an engaging work environment and a feeling of belonging among employees. Thirdly, a dependable management group can foster client faith and trust.

Paradigm focuses solely on the residential sector and employs 100% in-house staff, allowing them to provide a higher level of concentration and expertise in this area. The entire team is utterly dedicated and determined to ensure immaculate places to live.

3. Local Market Understanding: Paradigm Services is more knowledgeable about the area specifics and the local market. No other company in the market has more expertise in dealing with residential properties, and they have better relationships with regional contractors and service providers. As a result, they can offer a service that is better suited to the individual requirements of every location. Second, compared to bigger commercial properties, residential properties require a different strategy, and Paradigm Services has more experience working with all types of residential properties.

4. Paradigm: Born in Bangalore: They were born in the same city and the company is run by founders with Karnataka roots; this potentially provides great advantages as the founders would have a deep understanding of the local culture, customs, and language. This might help in establishing connections with customers and service suppliers and in figuring out the specific needs of the neighbourhood.

Paradigm’s Insight on Innovation, Tech Evolution, and R&D Innovation in facility management is essential for organizations to stay competitive, improve efficiency, reduce costs, and enhance the overall user experience. Technology advancements are a major factor in facility management’s explosive growth. Here, R&D is concentrated on creating cutting-edge solutions that might help companies manage their facilities more effectively and quickly.

Businesses are now able to optimise energy use, cut expenses, and enhance the overall operation of their facilities thanks to the use of sensors, IoT devices, and cloud-based software solutions. The use of artificial intelligence (AI) and machine learning (ML) algorithms to analyse substantial amounts of data gathered from various sources inside a building is another area of interest for R&D in facility management. These algorithms can aid in pattern recognition, equipment failure prediction, and the recommendation of the best maintenance plans, resulting in improved effectiveness and cost savings.

Paradigm have replaced manual registers with a digital APP called “TAP,” which allows for touch-based operations, complaint management, and facial recognition-based attendance of employees. They are consciously using machinery wherever possible to improve work efficiency and minimize staff and client exposure.

The Culture Contributing to Success

A company’s operations and decision-making procedures have been made consistent by having a stable management team and an ideal work culture, which has increased the company’s efficiency and effectiveness in serving customers. Additionally, a stable management team can foster a strong company culture and promote a sense of community among employees. When managers demonstrate commitment to the company and have long tenures, it can inspire employee loyalty and commitment. Moreover, clients are more likely to trust and believe in a company that has a solid management team because it denotes dependability and strength. The right management team may also provide a lot of information and experience to help with decision-making and optimise business operations.

Corporate Ethos at Paradigm

Consistently delivering high-quality services that meet or exceed customer expectations is key to maintaining their faith in your service portfolio. This entails adhering to best practises, following established protocols, and making sure that everyone on your team is qualified for their positions.

Customers feel engaged and informed with regular contacts, such as progress reports, updates, and feedback sessions. Customers are shown that the team cares about their needs and is dedicated to providing top-notch services by the speed with which they are addressed when they have questions, concerns, or problems.

Battling the COVID-19 Crisis

Paradigm has been at the forefront of supporting internal and external clients as well as handling cleaning and sanitising services. The team’s biggest difficulty during the pandemic has been maintaining the same level of quality facility management services without escalating the costs. There has been a sudden spurt in their expenditures. On the contrary, many of the clients are going through difficult times with their jobs or businesses. Despite this, they are providing clients with services while keeping expenses stable.

“Through employing better cleaning and disinfection processes, social distancing measures, remote monitoring and management, contact tracing methods, and good communication with clients and residents, we have survived the epidemic. These tactics have helped Paradigm enterprises adapt to the challenges provided by the pandemic and continue to deliver crucial services to their clients”, asserted Mrs Pallavi Reddy, Vice President (South) of Paradigm.

Notches on its Belt and Future Outlooks

Basking in the glory of its enormous success, Paradigm as well as its leadership team have bagged many awards and milestones. Some of the worthy mentions include:

• India Trade Awards 2022

• 20 Most Reliable Housekeeping Service Providing Companies Among COVID-19- 2019

• 50 Most Promising Brand Awards - 2021

• Asian Arab Trade Chambers of Commerce, 2020–2022.

• Business Achievers India Foundation 2023

• The Best-in-Class Facility Management Service Providers2023- CioLook India Magazine

Pallavi envisions Paradigm Services to keep growing and expanding its activities in PAN India over the next ten years, potentially through strategic alliances or acquisitions. The company may also invest in new technologies and tools to improve efficiency and better serve its clients. As sustainability becomes an increasingly important issue, Paradigm Services may focus on providing eco-friendly solutions and promoting energy efficiency in its services.

Words of wisdom

• Keep your vision in mind and stay focused on what you want to achieve.

• Instead of viewing failure as a setback, see it as an opportunity to learn and grow.

• Entrepreneurship involves taking risks, but successful entrepreneurs take calculated risks.

• Surround yourself with a team of talented and passionate individuals who share your vision.

• The business landscape is constantly changing, so it’s important to stay adaptable and be willing to pivot when necessary.

• Success takes time, so be persistent and keep pushing forward even in the face of challenges and setbacks.

• Stay true to your principles and build a business that reflects your beliefs and ethics.

EmbarkingOnVoyage Digital Solutions Pvt. Ltd.

Embarkingonvoyage

“When it comes to marrying online with offline efforts, technology is not a driver, but it is critical in making it happen.” – Alison Corcoran, CMO, and President of Dentaquest Partnership.

There is no doubt about the fact that digital transformation is no more an option but a necessity. And, to make this possible, the existence of digital and data engineering services companies becomes extremely important. EmbarkingOnVoyage Digital Solutions Pvt. Ltd. is one such company that is known for its excellence in work and delivery. This has been made possible under the leadership and guidance of Abhishek Nag, the Founder and CEO of EmbarkingOnVoyage Digital Solutions Pvt. Ltd. The belief and hard work of Abhishek Nag make him absolutely eligible to be included in the upcoming edition of “The 10 Ace Entrepreneurs to Watch in 2021”.

Innovation Meeting Excellence

EmbarkingOnVoyage is a digital and data engineering services company, where innovation meets excellence. Product and Data Engineering has been the roots of belief and excellence, hence the team takes pride in delivering high-quality digital solutions.

The Pandemic Gave Birth To Embarkingonvoyage

As Abhishek quotes, “It was the pandemic (during the first lockdown) which made me realize how much it has affected the whole world. It gave a sharp reminder of our fragility giving true sense to the meaning that Money is nothing but a way to earn living.”

Further, he recalls, “In October 2020, my entire family was Covid affected. During this testing time, I was retrospecting myself, my learnings, achievements, ups, and downs during my 12+ years of employment. Finally, I summarized my side of professional experiences and expectations to myself. Priya and I had a long discussion on the same and, we decided to pursue our experience and knowledge for a broader purpose. A purpose which not only takes us to level up as an individual but also, lets us contribute towards economic growth and prosperity. In December 2020, we penned down entrepreneurship, identified a few additional core stakeholders, noted down goals, purpose, mission, vision, and how we wanted to pursue (delivery model). I never believed or targeted high-level plans because such plans never conclude meaningful contributions, instead, we did ground-level work. We started working with clients, initially, we failed at a few but that became our solid foundation and learning ground, which eventually become our strength.”

Abhishek says- During my groundwork, as a CEO, I concluded five basic things- Clear Communications, Collaborations, Partnerships, Employee Well-being, and Creating Career Roadmap for our colleagues who would eventually lead the delivery organization and ensure customer success. What else? Since then, we formally started with one client who referred us to many and we are growing through word of mouth and great client satisfaction.

This is how the idea of EmbarkingOnVoyage (EOV) was implemented!

Inspiration

The confident entrepreneur asserts, “Well, I believe that there are always new things to learn from each being and every one is unique. Many individuals in my life have inspired me during various phases of my career (Even the ones who weren’t kind to me). However, I am truly inspired by Mr. Ratan Tata who is a great visionary, risk-taker, philanthropist, and a true leader. Taking his thought leadership throughout my entrepreneurial journey, I aim to contribute towards Economic growth, Social upliftment, and a Greener environment.”

Abhishek voices his opinion by saying people make conscious efforts while entering entrepreneurship but for him, it was a radical decision. All elements fell into place and there was sheer willpower and confidence to do something better and the focus is completely on customer success through people empowerment.

Vision

The proud entrepreneur states, “I never say ‘MY’ vision or prospect. It’s ‘OUR’ company- What we are today, is because of our people and their trust in us. Our vision is to be recognized as genuine and valued digital engineering partners. We encourage each of our crew members (EOV employees are our crew members) to pursue their passion fearlessly. Passion has no boundaries and therefore, we nurture the Millenials and channelize their passions towards an exceptional career trajectory accompanied by innovation, excellence, and immense growth.”

HANDLING COVID-19

Abhishek elucidates, “EOV’s inception was itself during the pandemic, hence the new norms of the pandemic is a part of the basic skeleton of our processes. The pandemic has removed the geographic boundaries thus partnering talent with the right opportunity was smooth and has helped us grow in a positive trajectory. Any startup always sails through the challenge between project win and resource onboarding. As a Founder and Executive Leadership member, I am fortunate to have people who came forward and collaborated with the confidence that we can make a positive impact on our clients and took over the complete delivery. In fact, our team members support us by expressing their intent to deliver work even without pay. Yes, ‘Without pay’, it’s certainly a big thing to hear and this shows how the people who surrounded us trusted our vision for EOV and leadership traits. We are delighted that since we started functioning, we have been maintaining a positive cash flow, just by ensuring agile and on-time delivery following high-quality code and software development processes. EOV is 100% self-funded and bootstrapped.”

Differentiating Factors

According to the 2020-started company, EmbarkingOnVoyage is customer-focused, agile, and innovative; carrying three decades of combined leadership experience of engineering delivery with a ready-to-use accelerator for reduced GTM.

As far as EOV is concerned, we believe in delivering the right experience, with the right expertise at a rational price point. The primary focus is on quality, experience, and customer success, and hence most of the business leads are through customer references.

The Work Culture

Abhishek mentions, “What binds us as a team is our value system. Our value system is the pillar of our organization’s culture and we all abide by the same. It’s the experience that we as leaders can pass on to the team that counts which is reflected by the amazing 80% of our team headcount growth through employee references. EOV is confident to onboard close to 1000 team members just through the employee referral system. We aim to keep our employee referral on-boarding about 80%. We trust our people, they have always fulfilled their responsibilities and go the extra mile in delivering value to the customers and the team. We believe in empowering our team rather than micro-managing.”

Achievements

The luminary has been successful in terms of employee strength since they have grown from 1 to 30 in less than 6 months.

Also, within the first six-month of the launch, EOV has won a few Long Term Agreement (LTA) with Fortune 100 companies.

Future Prospects

The visionary acclaims, “As a part of our plans, we are confident to spread our arms in the enterprises and ISVs. Very soon, we will be onboarding a few leaders across Sales & Delivery to grow ourselves in certain geographies.”

Challenge Your Goals And Start Fearlessly

Abhishek conveys, “There is nothing called ‘Right Opportunity’. It’s you who has to grab the opportunity and make it right. Do not worry about the failures since those are a part of the learning process. Challenge your goals without worrying about your finances. Just start fearlessly because you do not have anything to lose but everything to gain. Work for yourself but have a bigger purpose where you can create a path for others towards a better life and together making the world a better place to live in.”