Inside Columbia's CEO Fall 2015 by Inside Columbia Magazine

STORYTELLER

Sarah Hill Draws Inspiration From A Passionate Cause

STARTUP STRATEGY

Bill Turpin Takes Over At The MU Life Science Business Incubator

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www.ColumbiaCEO.com

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CONTENTS

Inside Columbia’s CEO • www.ColumbiaCEO.com • Volume 7, Issue 1

Opening Bell: The Buzz On CoMo Biz

Security Check: Tips For Fighting Fraud

Up & Coming: The Ladder Report

Coach’s Clipboard: Creating A Winning Culture

Regional Roundup

Data Bank: Columbians’ Personal Income

The Reading List: 5 Business Books To Read This Fall

The Conference Room: A Conversation With United Way’s Andrew Grabau

Made In Mid-MO: A Peek Into The Factories Of Boone County

28 Financials: The CoMo Credit Compendium

Business Unusual: CoMingle573 Is Ready To Party

Tech Talk: 5 Apps To Help You Run Your Business

Business Basics: How To Navigate The Business Loan Process

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59 Shopping: The Well-Heeled Executive 61

CEO At Play: 3 Questions

63 Networking 65

Publisher’s Note

Closing Quotes SPECIAL ADVERTISING SECTION 55 The Faces of Columbia

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STAFF

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Publisher Fred Parry fred@insidecolumbia.net Associate Publisher Melody Parry melody@insidecolumbia.net

MEET OUR EDITORIAL ADVISORY BOARD

Associate Publisher & Executive Editor Sandy Selby sandy@insidecolumbia.net Managing Editor Kathy Casteel kathy@insidecolumbia.net Editorial Assistant Peg Gill peg@insidecolumbia.net Contributing Writers Heather Finn, Kate Hrdina, Tony Mayfield, Porcshe Moran, Gary Pinkel

RANDY COIL President, Coil Construction

TOM ATKINS President, Tom Atkins Investments

GARY DREWING President, Joe Machens Dealerships

JOAN GABEL Dean, Trulaske College of Business, University of Missouri

Photo Editor L.G. Patterson lg@insidecolumbia.net Graphic Designers Trever Griswold trever@insidecolumbia.net Joe Waner joewaner@insidecolumbia.net

PAUL LAND Principal/Owner, Plaza Commercial Realty

BOB GERDING President, Gerding, Korte & Chitwood CPAs

DIANNE LYNCH President, Stephens College

GEORGE PFENENGER CEO, Socket

Contributing Photographers: Shannon Elliott, Wally Pfeffer

Operations Manager Kalie Clennin kalie@insidecolumbia.net Operations Assistant Lilly Smith lilly@insidecolumbia.net

BOB PUGH CEO, MBS Textbook Exchange

GREG STEINHOFF President of Strategic Operations, Veterans United Home Loans

JERRY TAYLOR Former President & CEO, MFA Oil Co.

TIM WOLFE President, University of Missouri System

Inside Columbia’s CEO magazine 47 E. Broadway • Columbia, MO 65203 • Office: 573-442-1430 • Web: www.ColumbiaCEO.com Inside Columbia’s CEO is published quarterly by OutFront Communications LLC, 47 E. Broadway, Columbia, Mo. 65203, 573-442-1430. Copyright OutFront Communications, 2015. All rights reserved. Reproduction or use of any editorial or graphic content without the express written permission of the publisher is prohibited. Postage paid at Columbia, Mo. The annual subscription rate is $19.95 for four issues.

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Joe Schmitter joe@insidecolumbia.net Digital Marketing Coordinator Sean Zullo sean@insidecolumbia.net

Please Recycle This Magazine.

Marketing Representatives Rosemarie Peck rosemarie@insidecolumbia.net

Director of Customer Retention Gerri Shelton gerri@insidecolumbia.net

Finance Manager Brenda Brooks brenda@insidecolumbia.net Distribution Manager John Lapsley

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OPENING BELL

THE BUZZ ON COMO BIZ

A VERY GOOD YEAR Vignoles, Missouri’s most popular white wine, got its own wineglass from Austrian glassmaker Riedel this year, joining Norton as the only two Missouri wines with varietal-specific glassware. Vignoles also claimed bragging rights in 2015 as the best wine in the state when St. James Winery won the Governor’s Cup at the Missouri Wine Competition for its 2014 Vignoles. Pouring on the good press, the Missouri wine industry is touting a recent report that pegs its effect on the state’s economy at $1.76 billion. The study by California accounting firm Frank, Rimerman + Co. at The Wine Business Center estimates the retail value of Missouri wine sold in 2013 at $52 million. Other findings in the report credit the state’s wine industry with: u 156 percent growth over the past decade u Nearly 15,000 full-time-equivalent jobs u $454 million in wages paid u $220 million in wine-related tourism expenditures u $216 million in federal, state and local taxes collected Commissioned by the Missouri Wine & Grape Board, the study rated Missouri 14th in U.S. wine production for 2013 with 1,250,654 gallons and 0.15 percent of the nation’s wine output. The state ranked ninth in grape production in 2013 with 6,040 tons harvested from 1,700 acres. photo by SHANNON ELLIOTT

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THE BUZZ ON COMO BIZ

ABC Labs Sold To California Group Evans Analytical Group, an independent laboratory network headquartered in Santa Clara, Calif., has acquired Analytical BioChemistry Laboratories Inc. of Columbia. EAG offers testing and support services to a wide range of industries including electronics, aerospace, medical devices, pharmaceuticals, semiconductors, defense and automotive. ABC — founded here in 1968 by biochemistry professor Charles Gerhke — delivers contract research, product development and analytical testing services in the agrochemical and pharma/ biopharma markets. The company’s range of services drew EAG to the acquisition, says CEO Siddhartha Kadia, as a complement to EAG’s ChemEco division. ABC Labs President and CEO John Bucksath called the acquisition “a critical step in the evolution for growing the operations here in Columbia.”

I-70 BRIDGE PROJECT BEGINS Work began in late August to replace three Interstate 70 bridges in Columbia. The bridges — over Business Loop 70/West Boulevard, Garth Avenue and Missouri Route 763/Range Line Street — will impact traffic with reconfigured traffic flow, lane closures and reduced speed limits until the project’s completion in October 2016. The bridges, built in 1957, currently carry an average of 80,000 vehicles a day. The $18 million design-build project includes replacement of the three bridges and new roundabouts at Range Line and the Business Loop 70/West Boulevard interchange. Emery Sapp & Sons Inc. is the contractor. Keep up with project updates at www.modot.org/central.

MFA Oil Buys Out Big O Tires Share Of Partnership Columbia-based MFA Oil has purchased Big O Tires’ interest in the joint venture the two companies formed 17 years ago. The partnership BORE/MPC LLC formed in 1998 to operate 14 Big O Tires franchises in Missouri and Arkansas. Two new stores will open in Branson and Fayetteville, Ark., this year. Single-company ownership of the stores will allow MFA Oil to make quicker business decisions and exercise greater flexibility in franchise operations, says Rusty Coats, MFA Oil director of retail tire operations. In 2008, BORE/MPC was among three Big O Tires franchisees ranked in the top 100 U.S. retail dealerships by Tire Business. 12

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Kellar Buys Head Motor Co. Dan Kellar and his wife, Chris, purchased Head Motor Co. on Sept. 1 with partners Larry and Brett Morgan. The new owners have changed the name of the dealership to Kia of Columbia. Dan Kellar is the former general manager at Joe Machens Toyota Scion. The Morgans make up the father-and-son team that owns Morgan Auto Group in Florida, a collection of 10 DAN KELLR dealerships in Tampa Bay and Gainesville/Ocala. Larry Morgan is originally from Hannibal and is a University of Missouri alumnus. Stuart and Steve Head have retained their used-car dealership and plan to open an Indian motorcycle dealership soon. The new owners are planning a substantial remodel on the existing building located at 710 Business Loop 70 W.

MU Breaks Ground On Medical School Expansion

The University of Missouri broke ground in July on a $42.5 million medical education building at the MU School of Medicine. The PatientCentered Care Learning Center ARCHITECT’S RENDERING is set to open in 2017, the same year the medical school begins admitting 32 additional students to each class. The six-story Patient-Centered Care Learning Center will cover 97,088 square feet with a two-story connector link to the existing medical school building. The architect is BNIM (Berkebile Nelson Immenschuh McDowell Inc.) of Kansas City; construction manager is J.E. Dunn Construction Group.

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OPENING BELL

THE BUZZ ON COMO BIZ

BRIEFLY…

Boone Hospital Earns Top Regional Ranking Boone Hospital Center has claimed a top-three ranking in U.S. News & World Report’s 2015 list of Best Hospitals in Missouri. The magazine’s annual ranking pegs Boone Hospital at No. 3 — tied with Heartland Regional Medical Center of St. Joseph — behind No. 1 Barnes-Jewish Hospital/Washington University in St. Louis and No. 2 St. Luke’s Hospital in Kansas City. University of Missouri Health Care came in at No. 9 in the state.

5 Local Companies Make Inc. 5000 List

Five Columbia businesses have been named to the Inc. 5000, a list of the fastest-growing companies in the country. Digital media startup AdKarma ranks No. 217 on the list, the second-highest ranking Missouri company. The video supply-side platform was acquired by blinkx in late 2014. Inc. ranks staffing service JobFinders at No. 1,368 on the list, the 20th best-performing Missouri company. Others on the Inc. 5000 include Accurate Rx Pharmacy at No. 2,036, media strategy and communications firm True Media at No. 2,770 and digital advertising network Division-D at No. 3,365.

Mizzou Faithful Push Stadium To Top 25 In Attendance

Fans of the University of Missouri Tigers turned out in droves to cheer on their favorite football team last season, giving Faurot Field an average attendance of 65,285 per game. That was enough for Mizzou to grab 24th place in Athlon Sports’ 2014 stadium attendance rankings of the 65 teams in the Power 5 conferences. The rankings are based on reported attendance figures by teams in the Atlantic Coast, Big Ten, Big 12, Pac-12 and Southeastern conferences. 14

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u Fortune magazine has ranked EDWARD JONES the sixth-best place to work in 2015 on its list of 100 Best Companies To Work For. The financial services company scored high in great challenges, atmosphere, rewards, pride, communication and bosses. u PROVIDENCE BANK completed a merger with Community First Bank in Fairview Heights, Ill., in July. With the merger, Providence increased its total assets to approximately $900 million. The bank operates 14 banking and loan centers in Missouri, Illinois and Texas.

U.S. News cited Boone Hospital’s high performance in four adult procedures/ conditions: treatment of chronic obstructive pulmonary disease, treatment of heart failure, and hip and knee replacement. The magazine looked at 147 hospitals in Missouri when assembling its rankings.

Athlon reports that Mizzou fans filled the stadium to 91.7 percent of capacity last season. Nine other SEC schools’ stadiums were also ranked in the top 25 for attendance.

Mayor Forms Panel On Infrastructure

Mayor Bob McDavid has appointed nine Columbians to his task force on infrastructure. The group will issue a report next year on the current condition of the city’s infrastructure. Chaired by former state Rep. Chris Kelly, a lobbyist for Ameren, the task force includes: u John Conway, a professional engineer and longtime Water and Light Advisory Board member u Greg Coffin, a professional engineer with the University of Missouri u Jen Hedrick, an architect and principal with Simon Oswald Associates u Cody Darr, a professional engineer with A Civil Group u Bill Weitkemper, the city’s former sewer maintenance superintendent u Tony Grove, co-owner of Grove Construction u Katrina Boles, a University of Missouri multimedia specialist and 1st Ward homeowner u Kim Kraus, owner of Go Fitness and Nutrition and 4th Ward homeowner

u UNIVERSITY OF MISSOURI HEALTH CARE is partnering with Mayo Medical Laboratories as its primary reference laboratory for advanced laboratory testing. The agreement provides MU Health Care physicians and staff with access to Mayo Clinic’s more than 4,000 laboratory tests in every subspecialty of medicine. The health system expects to save more than $1 million annually through the new arrangement. u COMMERCE BANCSHARES INC. announced record earnings of 75 cents per common share for the second quarter of 2015, up 14 cents a share over the previous quarter. Net income for the second quarter amounted to $74.4 million. u Praesidian Capital has revealed plans to invest $12 million in senior subordinated debt in LANDMARK HOLDINGS OF MISSOURI LLC, a multi-state operator of seven long-term acute-care hospitals. The new debt effectively recapitalizes Landmark and consolidates its financing lines. u The MU LIFE SCIENCE BUSINESS INCUBATOR is among eight Missouri small-business incubators approved for state tax credits under the state’s Small Business Incubator Tax Credit program. The program allows any Missouri taxpayer to make a contribution to an approved incubator and receive a 50 percent tax credit on the contribution. The MU incubator has been approved for $95,385 in tax credits. u Columbia logistics service EYES ON FREIGHT joined the 2015 500 Startups accelerator program this summer in San Francisco, an invitation-only early-stage seed fund and incubator program founded by PayPal and Google alumni. Co-owned by Chris Nyenhuis and Matt Thomas, Eyes On Freight matches people and companies to logistics and supply-chain providers. u ORION DATA CENTERS has begun operations in Columbia, providing round-the-clock computing services. Owners Kris Knutson and Todd Salazar have partnered with several major vendors to offer customizable services to small and midsized organizations, including co-location space, cloud, custom virtualization, disaster recovery and consulting services.

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OPENING BELL

UP & COMING

THE LADDER REPORT Look Who’s Moving Up In Columbia

Columbia attorney KELLIE WINGATE CAMPBELL has been appointed a federal administrative law judge, working in the Columbia OFFICE OF DISABILITY ADJUDICATION & REVIEW in the Social Security Administration. A graduate of Stephens College and the University of Missouri Law School, Campbell is a former Lafayette County prosecuting attorney. For the past two years, she has focused on criminal, family and personal injury law in her private practice in Columbia. Campbell was formally sworn in on Aug. 14 in Washington, D.C. Gov. Jay Nixon appointed Columbia businessman THOMAS DARROUGH as BOONE COUNTY TREASURER in August, replacing NICOLE GALLOWAY, whom Nixon appointed Missouri state auditor in April. Darrough owns Tom Darrough Construction LLC, a general contractor for residential and commercial construction, and Conlukeli LLC, a residential and commercial flooring installation company. He has previous experience in software management with Sprint, Corporate Express and Lanthier Programming and Consulting. CYDNEY GURGENS is UMB BANK’s new senior vice president for commercial real estate. She oversees a team of commercial real estate lenders and underwriters and manages the bank’s commercial real estate portfolio in all UMB markets. A 20-year veteran of the banking and financial services industry, Gurgens previously worked as senior vice president and manager of Wells Fargo Bank Commercial Real Estate in Kansas City. In 2010, she was named to the Commercial Real Estate Women’s Network Top 20 Under 40.

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JAKE HALLIDAY has joined TENSIVE CONTROLS as chairman and CEO. The former president and CEO of Missouri Innovation Center and the MU Life Science Business Incubator has teamed up with company president and chief scientific officer KENNETH GRUBER to lead the commercialization strategy for the Columbia biotech firm. Founded by Gruber in 2009, Tensive Controls specializes in the development of therapeutic agents for the control of metabolism and the cardiovascular system. The company relocated from North Carolina to Columbia in 2011. CHRISTINA SAVEL recently joined THE BLANKENSHIP WEALTH MANAGEMENT GROUP as a financial adviser with a primary focus on business development. Savel previously spent seven years at Wells Fargo Advisors headquarters in St. Louis, where she managed conferences across the country to recognize and retain advisers and managers. She began her career in the Business Development Group of Wachovia Securities in 2008, after graduating from the University of Missouri in business administration with an emphasis in finance and a minor in personal financial planning. KLIETHERMES HOMES & REMODELING is expanding its business development efforts

with the hiring of KEITH SHAFFER, who joins the sales team. Shaffer, a graduate of Pepperdine University, is a former Marine with experience in the security industry. His short-term responsibilities include easing the transition as company founder DAN KLIETHERMES moves into retirement. Shaffer will work with General Manager CALE KLIETHERMES in developing a leadership role in the company and implement additional sales processes to keep pace with growth. CENTRAL TRUST CO. has hired HAMILTON TRINIDAD as vice president and senior portfolio manager. A graduate of Westminster College, Trinidad has more than 20 years’ experience in the financial services industry. He holds accreditations as a fiduciary investment manager, portfolio management adviser, wealth management adviser and a chartered mutual fund counselor. His primary responsibility at Central Trust will be working with clients to structure and manage customized investment portfolios that will help them meet individual goals. ELIZABETH LOBOA joins the UNIVERSITY OF MISSOURI COLLEGE OF ENGINEERING as dean on Oct. 15. She replaces JIM THOMPSON, who stepped down last year after nearly 20 years as dean. Loboa comes to Columbia from North Carolina, where she has been an associate chair and professor of the joint department of biomedical engineering at the University of North Carolina-Chapel Hill and North Carolina State University, and a professor of materials science and engineering at North Carolina State. Loboa earned a bachelor’s degree in mechanical engineering from the University of California-Davis; she also holds a master’s degree in biomechanical engineering and a doctorate in mechanical engineering from Stanford University.

UNIVERSITY OF MISSOURI President TIM WOLFE received the Missourian Award in August. The annual award, created by Ralph and Corrine Slavens, honors a prominent citizen of the Show-Me State to recognize the recipient’s significant influence on the community and the state. Wolfe, who grew up in Columbia and graduated from Rock Bridge High School and the University of Missouri, returned to his hometown in 2012 to lead the university system after more than 30 years in the technology industry. Past winners of the Missourian Award include Walter Cronkite, George Washington Carver, Walt Disney, Mark Twain and President Harry S Truman. The Missouri State Fair honored State Veterinarian LINDA HICKAM in August as this year’s MISSOURI WOMAN IN AGRICULTURE. Hickam, a native of Columbia, operates a Charolais cattle farm in Audrain County with her family. She has been state veterinarian and director of the animal health division since 2011. Runner-up for the award sponsored by Monsanto was DEANNA THIES of Columbia, an agriculture teacher at Boonville High School. JOAN GABEL has left her position as dean of the UNIVERSITY OF MISSOURI TRULASKE COLLEGE OF BUSINESS to become the executive vice president for academic affairs and provost at the University of South Carolina. During her five-year tenure, Gabel oversaw expansion and new programs within the business school, including the Entrepreneurship Alliance, the hybrid execMBA program for working professionals, and the Risk Management & Insurance Program. The Wall Street Journal named her a “shining star” among women business school administrators in 2012. STEVE FERRIS, MU senior associate dean and professor of finance, has been named interim dean.

Share your business news with Inside Columbia’s CEO. Email the editor at kathy@insidecolumbia.net. FALL 2015

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OPENING BELL

REGIONAL ROUNDUP

HENDERSON PRODUCTS OPENS FULTON ASSEMBLY PLANT Iowa-based Henderson Products opened its assembly plant in Fulton this summer. The company, which manufactures and distributes truck-mounted snow and ice removal equipment, set up the installation and distribution center in the former Missouri Packaging facility in Fulton Industrial Park. The 41,000-square-foot

Callaway County plant is the company’s sixth installation center — others are in New York, New Jersey, Ohio, Iowa and Illinois. Henderson specializes in the custom manufacturer of heavy-duty work truck equipment for public agencies, universities, general contractors and landscape contractors. The company plans to hire up to 30 people in Fulton over the next five years. Headquartered in Manchester, Iowa, Henderson Products has been in business since 1946. Last December, Douglas Dynamics of Milwaukee acquired Henderson.

BRAZILIAN PORK DEAL INCLUDES CENTRALIA MILL

PHOTO COURTESY OF MISSOURI DIVISION OF TOURISM

BEST PLACES IN MISSOURI TO LIVE, WORK & PLAY

Missourians looking for a bargain in living expenses should check out digs in the capital city. According to an analysis by 24/7 Wall St., JEFFERSON CITY is the least expensive town in the Show-Me State. Missouri’s most expensive locale is Kansas City, with a cost of living 14.7 percent higher than Jefferson City. On a national scale, however, Kansas City is a relatively inexpensive place to live, 24/7 Wall St. says; on average, goods and services cost 7.3 percent less in Kansas City than they do in the rest of the country. Millennial job seekers in Missouri fare best in PEVELY, just north of St. Louis, according to a study by NerdWallet.com, a personal finance service. Analysts looked at median rent, average salaries and the presence of other millennials (age 25 to 34) in a study of 98 Missouri cities and towns. Rounding out the top five are Jefferson City at No. 2, followed by Trenton, Bowling Green and Macon. Fulton ranks No. 7; Springfield came in at No. 25, Columbia 29, Kansas City 43 and St. Louis 54. According to a study by the Pew Charitable Trusts, the highest concentration of millennials living in Missouri is PULASKI COUNTY (18.3 percent of the population), followed by DeKalb County (16.1 percent), Boone County (15.4 percent), Greene County (14.1 percent) and Jasper County (14.1 percent) . BOONVILLE has landed on Smithsonian magazine’s list of 20 Best Small Towns to Visit in 2015. The Cooper County town ranks No. 9 among the featured destinations with less than 20,000 residents. The magazine cites hundreds of historic locations as must-sees in the area, along with the Katy Trail, Missouri River Festival of the Arts, the newly opened Mitchell Antique Motorcar Museum and the Budweiser Clydesdale breeding facility at Warm Springs Ranch. 18

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JBS USA, a division of Brazilian meatpacker JBS, is in the process of buying Cargill’s pork operation, pending U.S. antitrust review. The $1.45 billion deal includes meatprocessing plants in Ottumwa, Iowa, and Beardstown, Ill.; Missouri feed mills in Centralia and Smithton plus three other mills in Arkansas, Iowa and Texas; and four hog farms (two in Arkansas and one each in Oklahoma and Texas). JBS first entered the U.S. pork market in 2007 when it acquired Swift & Co. The U.S. division currently claims more than 6,000 employees with a daily processing capacity of more than 50,000 hogs at facilities in Iowa, Minnesota and Kentucky.

Sedalia Manufacturer Announces Expansion Plans 8760 Service Group — a Sedalia employer that provides maintenance, construction and fabrication services to the power plant, manufacturing and biofuel industries — has announced expansion plans with a relocation of its corporate headquarters to Thompson Meadows Industrial Park in Sedalia. The new 28,000-square-foot building will consolidate the company’s operations in one location. According to company owner Buck Barnes, the expansion will add about 40 jobs within a year of the building’s completion, more than doubling the payroll.

Missouri Colleges Earn Kudos Money magazine has included WESTMINSTER COLLEGE in Fulton on its 2015 list of America’s 50 Most Affordable Private Colleges. The magazine noted Westminster’s 68 percent graduation rate and $110,207 net cost of a degree in giving the college a value-added grade of B-minus. Early career earnings of Westminster graduates average $40,700; the college reports 96 percent of graduates start their first job or enroll in graduate or professional schools within six months of graduation. Westminster also earned recognition from Colleges of Distinction as one of the best places for students to learn, grow and succeed. This is the third consecutive year Westminster has been included in the Colleges of Distinction national guide to undergraduate schools. Consumers Digest recently ranked Missouri’s TRUMAN STATE UNIVERSITY in Kirksville as America’s top value in higher education. The magazine’s annual list of 100 best value colleges placed Truman in the No. 1 spot for public colleges and universities. Consumers Digest based the rankings on each institution’s academic excellence factored against annual cost of tuition, fees, room and board. Total cost for a year at Truman is $21,018. Washington University in St. Louis — costing $60,844 a year — comes in at 12th on the list of top 25 values for private schools.

Hawthorn Re-Elects 2 Directors To Board Shareholders of Hawthorn Bancshares have re-elected Frank Burkhead and Gus Wetzel to the six-member board of directors. Burkhead is co-owner of Burkhead & Associates LLC and Burkhead Wealth Management in Jefferson City; Wetzel is a surgeon with the Wetzel Clinic in Clinton. Other board members include Hawthorn CEO and President David Turner; Philip Freeman, Freeman Mortuary; Kevin Riley, Riley Auto Group; and Hawthorn Chairman Emeritus James Smith. Hawthorn Bancshares Inc., a financial-bank holding company headquartered in Jefferson City, is the parent company of Hawthorn Bank of Jefferson City, Columbia and 15 other Missouri cities. FALL 2015

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FISCAL FITNESS Columbians bring more than $7 billion in personal income to the CoMo economy. Here’s a look at the sources of Columbians’ aggregate personal income.

DATA BANK

PERSONAL INCOME (PER CAPITA) $50,000 50000

$44,765 $40,663

$41,028

$40,000 40000 $30,000 30000 $20,000 20000

$10,000 10000

0 0

United States

Missouri

Columbia

SOURCES OF PERSONAL INCOME IN COLUMBIA Net Earnings 66%

Dividends, Interest & Rent 19.6%

Retirement 12.9% Unemployment Benefits 0.2% Income Assistance 1.3% SOURCE: U.S. BUREAU OF ECONOMIC ANALYSIS (UPDATED NOVEMBER 2014) 20

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THE CONFERENCE ROOM

PART OF THE SOLUTION

United Way’s Andrew Grabau Issues A Collective Call To Action by KATHY CASTEEL

rowing up in Joplin, Andrew Grabau discovered early in life that people all around him were struggling. “I knew friends at school, families at church, folks at my first job as a teen sacking groceries at a local grocery store — they were all dealing with the challenges of poverty,” Grabau says. “In fact, my school bus in the sixth grade

dropped off a friend who lived in a home slightly larger than the size of a tool shed and had dirt floors. I knew many of my classmates were getting most of their food for the day during school lunch. Food stamps at the grocery store were the only means for many to buy food. Fellow parishioners at my church received weekly assistance with basic needs.” Grabau, the new executive director of Heart of Missouri United Way, developed an empathy with his

neighbors. “I understood that these folks wanted better and they certainly defied the stereotypes,” he says. “Many of them were just one step away from moving beyond poverty, one step away from becoming further entrenched.” Those personal observations in his hometown led Grabau to a career in the nonprofit sector, “to be a front-line volunteer in helping folks like those I grew up with,” he says. “I wanted to be a part of that solution to give them one step up.” The 41-year-old took over at the local United Way in June, leaving the University of Missouri after nine years as senior director of development. An MU graduate, Grabau earned a master’s degree in nonprofit management/public services from DePaul University. He moved his family back to Columbia from Chicago in 2006. “Columbia was the only city we considered,” he says. When the United Way position opened after Tim Rich stepped down in March, Grabau applied for what he calls “a once-in-a-lifetime opportunity.” It was a perfect pairing, he says, “of my nonprofit education and experience with more than 16 years of fundraising experience.” Married to his college sweetheart, Ashli, who he met on a blind date his freshman year at MU, Grabau has two children, 10-year-old Elsi and 6-yearold Bennett. A long-distance runner, he says he does his best thinking on an early morning run. “If I am not running, I am my sharpest and most reflective at this time sitting outside, listening to nature,” he adds. A live music aficionado, Grabau

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recently started collecting vinyl records of his favorite musicians. He enjoys reading biographies and books on policy and current affairs, and subscribes to multiple newspapers. “The real papers are delivered to my home, not online,” he notes. “I enjoy the daily New York Times crossword but rarely have the time to complete it.” Grabau’s favorite place in Columbia is the Katy Trail “for running by myself, with friends, or biking with the family, followed by Sparky’s Ice Cream with the kids, or Logboat Brewing Co. with my wife.” Grabau finds joy in meeting with the community and United Way’s partner agencies. “Every person I’ve met with wants the United Way to succeed,” he says. “Not only in securing resources but also to be a part of the solution. Our community is so generous and kind. When a conversation can tap into those wonderful human traits, it’s always a pleasure.” He made it a priority to visit every agency partner within the first few weeks of starting his new job. He shares some of his new insights and inspiration from those visits.

What does poverty in mid-Missouri look like in 2015? This is what we know: 1 in 5 lives in poverty in Boone County — compared to 15 percent in the rest of the state — with major obstacles in education, income security, access to health care and challenges with affordable living. In this group, more than 43 percent are living below 185 percent of the poverty level (the cutoff mark for federal aid eligibility). There are 11,000 in this group working full time; 20 percent lack a consistent source of primary health care and 53.5 percent are spending more than

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30 percent of their income on rent. The future is even more at risk — Boone County rates as the lowest county in Missouri for income mobility of children in poor families. In other words, the ability for today’s youth to “do better than their parents,” let alone achieving the same levels, is very much at risk.

What solutions do you see? Where do you start? Of course, there’s no easy direct solution due to the individual complexity of poverty combined with the deep challenges and causes of generational and systemic poverty. However, developing a holistic understanding of the problem and how the challenges are intertwined is a start. This understanding requires all of us — not only the United Way but the entire community — to understand the personal stories and challenges of the poor. To “know” them requires us as a community to be with them. When we understand the “why” on a level deeper than just statistics, we can develop a greater sense of humility and respect for those in poverty. Imagine trying to devise an idea or a solution based on something that you’ve only read about and never witnessed. Direct involvement breaks down the barriers and the polarization that exists in our community. This helps us connect the dots, so we can see how the United Way and our community partners can all work together to be a part of a solution. After this experience in humility, we can tackle the next step — identifying unique solutions. The United Way approach is a collaborative solution focused on four key areas: education, income, health and basic needs. Specific

“What keeps me up at night is the weight of our success … securing funds means more support to those in need. Failure means the opposite … a child may go hungry, a parent will have to choose between child care and his job, a mother will not have a space at a safe shelter. This is what keeps me awake.”

PARTNERS

Funded agencies of the Heart of Missouri United Way for 2015-2016: BOONE COUNTY u Big Brothers Big Sisters of Central Missouri u Boys and Girls Club of the Columbia Area u CHA Low Income-Services u Columbia Center for Urban Agriculture u Columbia Community Montessori u Family Counseling Center Inc. u Family Health Center u For His Glory Inc. u Great Circle u Harrisburg Early Learning Center u Heart of Missouri CASA u Job Point u Love INC. u Lutheran Family & Children’s Services u Mary Lee Johnston Community Learning Center u Mid-Missouri Legal Services Corporation u Nora Stewart Early Learning Center u Phoenix Programs u Rainbow House u Services for Independent Living u Sustainable Farms and Communities u The Food Bank of Central & Northeast Missouri u The Salvation Army u True North u United Community Builders u University YMCA u Voluntary Action Center u Youth Empowerment Zone COOPER COUNTY u Boonslick Heartland YMCA u Harvest House u Unlimited Opportunities

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PHOTOS COURTESY OF HEART OF MISSOURI UNITED WAY

targets and goals enable us to address generational and systemic poverty with a focus on measurable review and evaluation to make sure we are moving the needle toward change. By deliberately funding specific programs operated by agencies focused on these goals, we can begin to see a lasting impact.

How does Heart of Missouri United Way impact the lives of mid-Missouri’s neediest residents? The Heart of Missouri United Way is a force multiplier. We leverage financial contributions and volunteer efforts by investing in our agency partners who collaborate to provide effective and efficient services to those in need of help. Last year, we allocated more than $2 million to 31 agencies operating specific programs that address key target areas in education, health, income and basic safety-net needs. We collaborate by seeking opportunities with the business community, the city of Columbia, and Boone, Cooper and Howard counties. We bring the community together around a common call to action. And we are partners, not only with the agencies that receive financial and capacity support but also with community stakeholders who seek to make a difference and be a part of something greater.

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In 2012, Heart of Missouri United Way reordered its funding priorities with the “community impact” business model. Many longstanding local agencies found themselves outside of the community impact parameters. How does this narrower focus on at-risk youth programs help Columbia become a better place? Although it is true that a few agencies are no longer funded due to the change to the community impact model, the changes are not necessarily permanent. The focus of funding with our current agency partners is not “narrow”; it’s important to recognize that the impact of our agency partners that receive United Way support benefits not only youth, but also adults, families, parents and grandparents. For example, programs that provide soft and hard employment skills can enable someone to maintain quality employment and earn a paycheck that affects their whole family. A family that can receive access to physical, mental and dental health care affects the well-being of all. Making sure that a family has basic needs, such as food and clothing, provides a starting point that benefits children, yes, but also the parent, guardian, grandparent, etc. Bottom line is that poverty is neither bound by age nor a defined category, so

although the funding we provide to our agencies may focus on specific targets, the benefits are felt by our whole community.

Why should the business community support the United Way? The business community has been a tremendous partner by bringing expertise, passion and resources through volunteering, giving and advocating for the United Way. Business support under those three areas provides a cohesive and collective “all hands on deck” partnership necessary to address poverty. Through volunteering, the business community reinforces the importance of being an active part of the solution. The United Way and our agency partners could not do our job without volunteers. The business community’s financial support is essential as a way to help set the standard of philanthropy. And when advocating for support, the United Way has a sounding board that allows us to share our message. Investment in our community makes Columbia a better place to live and provides a higher quality of life, which contributes to a healthy environment essential for business to thrive. Today’s youth are tomorrow’s potential employees. And many in our business community have employees right now who might utilize many of the services provided by our agency partners or they might have extended family that do so.

Donations have dipped in recent years, with a subsequent reduction in funding levels for organizations. Are the fundraising mechanisms in place the best way to go about raising money for investment in this community? The United Way infrastructure and model for securing funds is very strong. It relies heavily on community and business volunteers. While this is an enormous benefit, the United Way must equip these volunteers with the information to inspire and motivate them and others to give. We achieve this by telling stories of impact and change as well as through a strategic program that provides year-round stewardship. Our focus on community impact enables us to provide that type of stewardship. In addition, we must establish a stronger relationship with our supporters. United Way is often accused of ignoring donors 11 months out of the year and then knocking on their door to ask for an annual gift. I look to change that perception. I am excited about the campaign this year and am optimistic that we will see a very positive response from the community once we begin to do a better job of telling this story.

What inspires you? I am inspired by witnessing pure acts of kindness and selflessness. They are around us every day, it’s just that we are sometimes too busy to catch them. I see this daily with my staff, with the dedicated folks working with our agency partners, with the volunteers as they interact with the community, and through the support from our donors. It’s a beautiful thing to witness. I am also inspired by seeing the clients our agencies support. Whether it’s a young child playing basketball at Rainbow House or job training at Job Point or a meeting of adults at Phoenix Health Programs, seeing the mission of these agencies in action is reassuring that we are doing the right thing. And it’s a motivational reminder that I’ve chosen the right career.

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FINANCIALS

THE COMO CREDIT COMPENDIUM We’ve Got The 411 On Your Options For Paying With Plastic by HEATHER FINN

hen was the last time you paid for something with cash? We live in a world where paying with plastic is considered the norm — whether you’re making a $5 or a $500 purchase — and it’s likely been awhile since some of us have even paid for a cup of coffee with dollar bills. In this world dominated by plastic purchases and digital buying, banks and businesses have to work hard to differentiate their payment options from the rest. There’s an abundance of credit card types available these days — some supply monetary incentives for loyal users while others provide unparalleled convenience for the go-go-goers. Whether you’re buying business equipment, office supplies or that allimportant cup of coffee, it can be tricky to navigate the seemingly endless options. Take a page from our CoMo Credit Compendium and check out the four new types of credit cards available, what you can do with them, and where you can find them in town. Start swiping!

CO-BRANDED CARDS A co-branded credit card is exactly what it sounds like: a card co-sponsored by multiple entities. Most often, it’s sponsored by a credit card company (Visa, MasterCard, American Express, etc.), a bank and a retailer or merchant. The cards usually look pretty cool — expect a fun image or the retailer’s logo to be pictured on the actual card — and they also provide the cardholder with some type of discount or reward. An added bonus: Use of a cobranded card isn’t restricted to purchases made at the sponsoring retailer — you can use the card to make purchases from any merchant you choose. 28

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LOCAL OPTIONS INCLUDE: CENTRAL BANK OF BOONE COUNTY. Open a Tiger Checking account at Central Bank of Boone County and you’ll be carrying the official debit card of Mizzou Athletics. The black or gold card can be used at businesses and ATMs worldwide, and will earn you 15 percent off at the Tiger Team Store. www.centralbankbc.net u COMMERCE BANK. If you love all things environmentally friendly, check out Commerce Bank’s co-branded card u

with Sustain:Green. The card itself is biodegradable and, with each purchase you make, you’ll help provide funds to preserve and protect the rainforest. www.commercebank.com u MIZZOU ALUMNI ASSOCIATION. Sign up for the MAA BankAmericard Cash Rewards™ credit card to earn 1 percent cash back on purchases, 2 percent cash back at grocery stores and 3 percent cash back on gas for the first $1,500 in combined grocery and gas purchases per

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CONTACTLESS CARDS Imagine being able to make a purchase by simply holding your credit card above or near a card reader. Sounds fancy, right? That’s how you pay with a contactless credit card. One way you can make a local contactless purchase is through Apple’s new credit service, Apple Pay.™ When you’re ready to make your purchase, simply hold your iPhone near the card reader with your finger on the Touch ID™ icon. And don’t worry — it’s completely secure. Your credit card numbers won’t be stored on your device or Apple’s servers. LOCAL OPTIONS INCLUDE: u CENTRAL BANK OF BOONE COUNTY. Add your Central Bank credit card to the Passbook app on your iPhone 6, iPhone 6 Plus or Apple Watch to start using Apple Pay. Central Bank of Boone County was the first Columbia bank to provide Apple Pay services. www.centralbankbc.net u COMMERCE BANK. Add your Commerce Bank credit card to the Passbook app on your iPhone 6, iPhone 6 Plus or Apple Watch to start using Apple Pay. www.commercebank.com

FLEXIBLE PAYMENT OPTIONS What if you could customize your payment plan to fit your own, personal needs? Flexible payment options, like Commerce Bank’s toggle® feature, allow you to do just that. You decide when and how you’ll pay for what — and adjust your plan along the way to match your ever-changing needs. LOCAL OPTIONS INCLUDE: u COMMERCE BANK. Use Commerce Bank’s toggle® feature to mark different purchases as Pay Now and Pay Later: Those you mark to be paid now will run like debit card purchases and funds will be removed from your account immediately, while those you mark to be paid later will run like regular credit card purchases to be paid when your bill arrives. www.commercebank.com

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businesses rather than banks become liable for a fraudulent transaction if it is processed on a terminal that does not read EMV cards. Transactions at automatic fuel dispensers are exempt from the move until 2017. The change doesn’t mean your business will face legal action for not owning an EMV-reading terminal, and not all customers will have EMV cards right away. But it’s important to note the shift in liability, and to consider your options for upgrading to a new reader as soon as possible. Marantis advises merchants that there are multiple options available to smallbusiness owners — including an EMV reader produced by Square. Prices range from not-so-cheap to free. The most important thing? Look out for your customers’ financial safety as the switch to EMV cards occurs. “As smallbusiness owners, you need to be able to meet your customers where they are,” Marantis says. “That means you need to be able to accept payments in a way that’s most convenient, safe and secure for your customers.” Find out more about EMV technology at the Smart Card Alliance website, www.emv-connection.com. Get the answers to frequently asked questions for merchants, issuers and consumers at www.gochipcard.com.

SMART CHIP TECHNOLOGY 101

quarter — all while showing your support for good ol’ M-I-Z. www.mizzou.com

ay goodbye to magnetic strips — the new fraud-prevention technology is here, and it comes in the shape of a computer chip. The technology — called EMV after its creators Europay, MasterCard and Visa — will ultimately become a standard for card payment. The small, square EMV chips are like mini-computers embedded in our credit cards, communicating with card readers to create a unique, hard-to-copy code for every transaction a consumer makes. The intended result is a decrease in U.S. credit card fraud. The transactions take place by dipping, rather than swiping, the cards and could take up to three times the amount of time it takes to complete a magnetic strip transaction, but the resulting financial safety should make the longer transaction time more than worth it. So what does this mean for smallbusiness owners? EMV cards can be run on magnetic strip terminals, but the unique transaction code will not be created and the chip will not be read. As Demetrios Marantis of mobile payment company Square explains, a legal shift in liability occurs this year on Oct. 1. On that date,

REWARD PROGRAMS It seems like credit card reward programs are everywhere these days, offered by banks and businesses alike. The details depend on the business. Some banks offer discounted services or cash back; others offer more tangible incentives such as merchandise from your favorite stores or vacation packages. Businesses, on the other hand, almost always offer discounts on the products or services they provide. A caveat: Reward program cards often come with much higher interest rates. LOCAL OPTIONS INCLUDE: u BREAK TIME. Hook up your checking account to the Price Breaker Preferred Payment Card to save up to 5 cents on every gallon of gas you purchase at Break Time. Enrolling in this rewards program will not affect your credit history. www.mfaoil.com u LANDMARK BANK. If you’ve celebrated your 50th birthday, you’re eligible for membership in the Landmark Club. As a member, you’ll have access to special service discounts, lectures and seminars, social gettogethers, and opportunities for local (and global!) group travel. www.landmarkbank.com u THE CALLAWAY BANK. Earn points for opening a checking account, using online banking services, or referring a customer. Redeem your points on brandnew electronics, gift cards to local shops, or donations to your favorite charity. www.callawaybank.com u GERBES. Apply for a 1-2-3 Rewards® Visa® card to earn points for every $1 you spend at Gerbes, other Kroger-owned stores — and anywhere else! For every 1,000 points you earn on your card, you’ll receive a $5 rewards certificate. www.gerbes.com

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BUSINESS UNUSUAL

LIFE OF THE PARTY

For CoMingle573, Every Job Is A Funfest by PORCSHE N. MORAN • photos by L.G. PATTERSON

artenders Rich Trippler and Aaron Rostad were enjoying some whiskey at the bar at Sycamore restaurant when they came up with the idea for a pop-up cocktail business. That same evening, Rostad came up with the name, CoMingle573, and set up a Twitter account. “It was kind of a lark,” says Rostad. “We came up with the concept while we were out drinking. I went home and just started to put it together. I was hoping that Rich had been serious about doing it. We could have spent months or years talking about it, but I think that jumping in with both feet created a momentum that helped us to be successful.” The overnight entrepreneurs used that momentum to seek out support in getting their business off the ground. Trippler says The Club at Old Hawthorne, where he recently left

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his position as bar manager, allowed him to borrow glassware and use its commercial kitchen to test recipes and store ingredients. Rostad, who tended bar at Sycamore until this summer, says he received similar encouragement from his former employer. Trippler and Rostad held their first event at Sycamore on April 27, just a few weeks after their initial brainstorming session at the bar. In the five months since, the partners have worked three more popup cocktail parties. At 9th Street Public House, Boss Taco served food alongside the brunch-themed cocktails. The event at Dogmaster Distillery showcased drinks made from Dogmaster’s line of craft spirits paired with barbecue from Como Smoke and Fire. An August cocktail party at Craft Beer Cellar featured all beer-inspired cocktails. At each three-hour social, Trippler and Rostad sold 100 mixed drinks to a group of about 40 to 50 people. “Everywhere we’ve done it, the owner

or manager has approached us the same night and asked us to come back and do it again,” Trippler says. “People want to give us their bar when it’s not being used, or it’s being underused. It’s an opportunity for them to make money at a time when they normally wouldn’t.”

THE SOCIAL BUZZ Rostad says Twitter is the duo’s primary tool for advertising. They also use Facebook and Instagram. A week or two before each pop-up, Rostad posts clues about the date, time and place. He maintains an element of surprise by not revealing the full details until 24 to 48 hours before the gathering happens. He created the #popupcomo hashtag to get CoMingle573 trending on social media. “I started with Twitter because it is quick, easy and a lot of businesses in Columbia have a presence there,” Rostad explains. “I tweeted at media outlets,

local bars and restaurants, and pretty much anyone who had anything to do with the nightlife scene. In the beginning, we were very mysterious about what we were doing. The goal was to create a buzz and to build a following.” Rostad says it takes about 10 to 15 hours to prepare for a pop-up. The first step is to find a venue. The restaurant or bar must provide the space, alcohol, liquor license and insurance. Trippler and Rostad bring their own equipment, mixers and garnishes. They strike a verbal agreement with management to be freelance bartenders for three hours in exchange for a flat fee or a percentage of the revenue. “All of the negotiations are done in good faith,” says Rostad. “The benefit to the host establishment is that we will hopefully attract people that haven’t been to their business before.” Once they secure a location, Trippler and Rostad meet to dream up a fresh slate of concoctions. Each pop-up features five original drinks. The duo purchases seasonal ingredients for their high-end cocktails at Columbia’s farmers markets. They make their own mixers, including syrups, liqueurs and juices. Trippler and Rostad like to experiment with unusual spirits and garnishes, such as espressoinfused tequila and edible flowers. They also come up with memorable names for their adult beverages. Duck Duck Goose was the moniker for a Grey Goose-based vodka cocktail they topped with miniature rubber duckies. Eighties pop music inspired the tequila-centered Wake Me Up Before You CoMo. Meaghan Olsen, a local artist, designs unique paper menus for each party with hand-drawn fonts and graphics. The menus double as souvenirs for attendees. “The quirky names and the creative menus get people talking,” Trippler says. “The drinks that are the most ‘out there’ tend to be the ones that sell out the quickest. We only print the base liquor of each cocktail on the menus, because we want people to forget about their preconceived notions of what they do and don’t like. When people ask questions, it gives us a chance to have a conversation with them about the drinks.”

KEEP IT SIMPLE CoMingle573’s two-man team likes to keep things simple and streamlined when it comes to running a pop-up. All

COMINGLE573’S RICH TRIPPLER (LEFT) AND AARON ROSTAD (RIGHT)

cocktails are priced at $8, and they only accept cash. They tell their guests that the bar will stay open for three hours or until they run out of alcohol. “We start to run out of stuff about 90 minutes in,” says Trippler. “We sold out at our recent event at Dogmaster Distillery. It’s clear that there is a niche demand in Columbia for an adventurous experience and funky drinks that aren’t being offered anywhere else.” Trippler and Rostad have 28 years’ bartending experience between them. Trippler began tending bar in 1999 at a microbrewery in Sioux City, Iowa. When he moved to Columbia in 2003, his first job was downtown on Sixth Street at Grill One 5 where he worked until it closed in 2008. He was the bar manager at Bleu for five years before moving on to The Club at Old Hawthorne. Rostad has been a bartender for 12 years. He came to Columbia in 2014, and started bartending at Sycamore. He and his wife relocated to Stillwater, Okla., in June. “Rich and I have been behind the bar for enough years that we weren’t surprised by the work and preparation that goes into these events,” says Rostad. “However, we didn’t anticipate how big the crowd would be at the first one. We thought it would be more of a slow burn over time.”

TIME TO MINGLE

Trippler and Rostad often joke that the name of their business sounds like a dating website. But, they say, the true meaning comes from the desire to develop a sense of community and collaboration in Columbia through cocktail culture. “We’re mingling our different approaches to bartending and both of our skill sets to make something that is spontaneous and unexpected,” Trippler says. “We like that it’s bringing people together to try something new, and it’s mutually beneficial for us and the businesses we work with.” Despite now living more than 400 miles away, Rostad says he will continue to travel to Columbia for the pop-ups. He and Trippler have a wish list of restaurants and bars they want to work with in the future. They’ve discussed bringing other bartenders into the fold, and they even want to expand to other cities. But, most importantly, they want to keep having fun with their current venture. “We’re having a blast,” says Rostad. “When it stops being fun, we won’t do it anymore. People always ask us if we are doing this to test the market, but that was never the intention. We don’t know where this is going, but we aren’t closing the door to any possibilities.” FALL 2015

INSIDE COLUMBIA’S CEO

TECH TALK

DON’T WORRY, BE APPY 5 Apps That Can Help You Run Your Business by KATE HRDINA

e live in a mobile world. As an entrepreneur, it may seem as if you’re forced to do everything on the go — from responding to emails to negotiating deals. Chances are you use your phone even more than your computer most days. The good news is — whatever the task at hand — there’s an app for that. We’ve handpicked five of the very best applications that will help you tackle the day-to-day of building your dream business.

A BIRD’S EYE VIEW Get a leg up on the competition with PERCH, the app that lets you track other nearby businesses online. Pick and choose whom you want to follow, and see their reviews, social media activity and other online happenings all in one place. Track which trends resonate with the local audience, and see how you stack up by comparing your business’s online presence with the competition’s side-by-side. Perch is free and available for iOS and Android.

BETTER SAVE THAN SORRY You’re busy. How many times a day do you see something online and think, “Oh, that’s interesting,” right before you scroll past it? POCKET allows you to bookmark any kind of content from any place and save it for later. Install Pocket Bookmarklet for Safari on mobile, add the Pocket button to your desktop browser, copy an URL directly into the Pocket app, email a link to add@getpocket.com or save directly from one of more than 800 apps. And the best part — you don’t need an Internet connection to read it later. Simply open the app and 34

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catch up on all your saved articles, videos and images. You can even share content with friends and colleagues who also use the app. Pocket is free and available for iOS and Android.

EXPOSURE Your biggest fans are your biggest marketing opportunities, and Instagram photos are worth more than 1,000 words these days. That’s the premise behind POPULAR PAYS. Trying to get the word out about that new cocktail on the menu? Tell Popular Pays users about it, and let them “pay” for the drink by posting a

photo of it on their Instagram feed. Your customer gets a free treat, and you get positive word-of-mouth. “Our app has both ‘Local’ deals like coffee as well as Paid Gigs that are geared toward amateur/professional photographers who are actually getting paid by brands to deliver content and posts,” says Corbett Drummey, co-founder and CEO of Popular Pays. Customers must have at least 500 Instagram followers to participate, but you can set the requirement higher if you’d like more visibility for that product. No local businesses currently

have Popular Pays offers running in the Columbia area, but what’s stopping you from being the first? Popular Pays is available for iOS devices and is free to download. There’s a $100 setup fee for Local deals, and the platform charges 25 percent of the bid for Paid Gigs.

ALWAYS BE TESTING If you’re developing your own app, yes, there’s even an app for that. LOOKBACK collects user feedback in the moment. Integrate Lookback into your app, and it will record onscreen activity as well as audio and video of the user. See user reactions to bugs and hear them explain what they’re doing in real time. Any user can opt in to Lookback when using your app, which means anyone can be part of your company’s feedback loop — not just users in a preselected test group. All the collected recordings are uploaded to Lookback’s servers in a dashboard just for you. Filter the results to dive deeper into one part of the app or even compare feedback from different device types. Want to share the user experience on your website? Lookback lets you embed recordings as well. Lookback is compatible with iOS, Android and Mac, and though it’s free while in beta, there are plans for pricing in the future.

MONEY MATTERS Payback doesn’t have to hurt. VENMO, a free money-transfer app, syncs with your phone’s contacts and your Facebook friends. Send payment to family, friends, clients or colleagues with a single tap of your screen. There’s no limit on how much you can send, so you can pay whomever you want however much you want. Once you’ve received a payment, you can “Cash Out” to transfer the money into your bank account or use it to pay someone else on Venmo. The app doesn’t currently allow business-to-consumer payments, but, according to the website, it could be in the pipeline. Venmo is free to download and available for iOS and Android. There’s a 3 percent charge when you pay using a credit card or non-major debit card, but the app has no transfer fee for major debit cards. FALL 2015

INSIDE COLUMBIA’S CEO

BUSINESS BASICS

SHOW ME THE MONEY How To Navigate The Business Loan Process by KATHY CASTEEL

olonius’ sage advice to his son — “neither a borrower nor a lender be” — in Shakespeare’s “Hamlet” may have been wise counsel centuries ago, but it’s hard to run a business today solely with cash on hand. Credit help isn’t easy to come by — the Federal Reserve reports that only half of the small businesses applying for loans in the first half of 2014 got the money. When it’s time for a capital investment into your enterprise, make sure you’re prepared for the process of borrowing money. These tips will help you make the most of the lending process.

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WHY BORROW First, determine why you must borrow money. Ask yourself these questions so you’ll have the answers ready when your lender asks them of you: u How will I use the money? u How much do I need? u How long will it take to pay it back? u How quickly do I need it?

WHERE TO BORROW There are several options when choosing a lender. Each has different requirements, costs and interest rates. Select one that best matches your circumstances.

The U.S. Small Business Administration offers several government-backed loan programs for a variety of specific purposes. The most common is a general small-business loan from the 7(a) Loan Program, which guarantees a portion of the bank’s loan to eligible businesses. Although the SBA does not provide a list of which businesses may qualify, it does maintain a list of ineligible businesses on its website, www.sba.gov. The SBA also runs a microloan program, which issues loans of up to $50,000 for startups and expansions. Additionally, the agency has programs for real estate and equipment loans and disaster loans. Traditional small-business loans or lines of credit are available through banks and other lending institutions. Local lenders can offer financing uniquely suited to community needs. Collateral is usually required to secure the loan. A merchant services provider can supply a cash advance to finance aspects of your business. These unsecured loans from third-party processors of credit/debit card and electronic payments provide a quick turnaround for a cash advance — usually a day or two — and require

little paperwork and no collateral. In return, recipients pay back the loan and fees by allowing the provider to take a portion of credit card sales each day until the entire amount has been repaid. MSP cash advances can be expensive, with fees ranging from 15 percent to 80 percent annual percentage rate. Online lenders are another alternative. Using internally developed algorithms and lending models, online lenders operate under fewer regulatory constraints than traditional financiers do. Major players in this growing market include Fundbox and BlueVine, which loan out money against company invoices, as well as short-term lender Kabbage, peer-to-peer companies Lending Club and Prosper, and payment processors such as PayPal. Payback costs — usually through automatic bank account debit — are generally higher than traditional loans.

BE PREPARED Regardless of where or why you are borrowing money, most lenders want to see some documentation of your business. Get your paperwork in order before you apply for a loan. This regularly updated file should include: u Business plan. u Financial statement/projections. u Cash-flow analysis. u Personal and business credit reports. u Tax returns. u Bank statements. u Legal documents such as articles of incorporation, contracts, leases, licenses and permits.

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INSIDE COLUMBIA’S CEO

SECURITY CHECK

FIGHTING FRAUD Tips For Securing Your Business by TONY MAYFIELD

raud takes many forms, from counterfeit checks to stolen credit cards and from trusted employees to savvy hackers. For businesses, fraudulent activity is always bad news. According to a 2015 survey by the Association for Financial Professionals, 62 percent of companies were targets of payments fraud in 2014 with financial losses that ranged anywhere from a relatively small amount to millions of dollars. The good news for businesses is that there are several measures out there that can help prevent and detect fraudulent activity. Advanced technology will help companies better protect their operations and their bottom line.

FRAUD’S MANY FORMS

According to the AFP, the most common form of fraud businesses encounter is through checks, corporate credit/debit cards and wire transfers. Paper checks continue to be the payment type most vulnerable to fraudulent attacks and account for the largest dollar amount of financial loss, even though their use continues to decline. Credit and debit cards are the second-most popular form of business fraud, although card fraud has declined in the last year, down from 43 percent in 2013 to 34 percent in 2014. Wire fraud incidents, however, almost doubled from 14 percent in 2013 to 27 percent last year. The newest form of fraud is cyberfraud, particularly “business email compromise,” in which criminals create an email account for corporate executives or vendors and send emails with payment instructions to employees in the accounting department. Employees who are unaware of the fake or altered email account will follow the instructions and make payment.

BE PREPARED

While it may seem daunting, businesses can take steps to protect against fraudulent activity. Positive 38

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Pay, an automated fraud-detection tool offered by most banks, is one example of how companies can get ahead of the game. Here is how it works: Companies cut checks every month and send the bank a list of the checks, including check numbers, amounts and payees. As checks clear against the account, the bank makes sure the checks match up, eliminating any fraudulent or altered checks. To protect against internal fraud, business owners should implement dual control and separation of duties. Understand who is in charge of what responsibilities on the financial side and make sure there are no gaps. Implement dual control over the business’s banking transactions — the person running payables should not be the same person who is reconciling accounts. Business owners should also review financial statements on a daily basis. To reduce the risk of cyberfraud or

BY THE NUMBERS u u

62 percent of companies were subject to payments fraud in 2014 77 percent of organizations defrauded in 2014 were victims of check fraud 34 percent of organizations defrauded in 2014 report attempts were via credit/debit cards Wires fraud incidents nearly doubled, from 14 percent in 2013 to 27 percent in 2014 The typical financial loss incurred by companies due to payments fraud in 2014 was $20,000 78 percent of financial professionals believe security concerns are keeping consumers from embracing mobile payments

Source: Association for Financial Professionals “2015 AFP Payments Fraud and Control Survey”

BEC, companies should require verbal confirmation of the request, limit the number of employees authorized to approve wire transfers, require dual approval and use other, nontraditional methods to approve such requests. To mitigate compromise in all of these areas, businesses should review their entire operation and put safeguards in place to protect against fraud. Make sure employees have the proper education and training for fraud detection. Install, maintain and update spam filters, antivirus software and firewalls. Reduce check writing, monitor financial information on a daily basis and set up dual controls.

NEW TECHNOLOGY

Businesses will soon be able to rely on new technology to help protect against fraud. EMV (Europay, MasterCard and Visa) chip cards will have a major impact on lessening credit and debit card fraud, so much so that 92 percent of financial professionals believe EMV technology will be effective in reducing fraud at the point of sale. Traditional magnetic-stripe cards require a signature for security purposes, whereas the new chip cards will add another layer of sophisticated fraud protection through an embedded microchip that turns the cardholder’s information into a unique code that is difficult to duplicate or copy when used at a chip-enabled terminal. Merchants and retailers face an Oct. 1 deadline for investing in EMV card reading technology to avoid liability for fraudulent credit card purchases. (Read more about EMV cards on Page 30.) Although new technology and preventative measures can help businesses protect against fraud, they won’t wipe it out. Businesses must educate their employees, make sure they are using the most up-to-date technology and work with their financial partners to ensure the best practices and protective measures are in place.

Tony Mayfield is chairman and CEO of UMB Bank in Greater Missouri. He is based in Columbia. FALL 2015

INSIDE COLUMBIA’S CEO

COACH’S CLIPBOARD

THINK POSITIVE

4 Keys To Creating A Winning Culture With Positive Leadership by GARY PINKEL

hen I arrived at Mizzou nearly 15 years ago, the football team had not experienced a sustained winning culture. Since then, our coaching staff and athletic department have worked purposefully and with great determination to create a winning culture here. We have learned a lot in the process about positive leadership and creating a winning culture. Here are a few of the philosophies that have shaped our success and may help you as well, no matter where you find yourself in life.

Get to know your team and where they are coming from.

The secret to building a team that can endure any challenge lies within the strength of the interpersonal relationships of the members. A team is a family. I connect with my athletes on nearly every plane: athletic, academic, personal and even familial. When recruiting new players, I visit them in their homes and evaluate the environment of the potential recruit. Because no two people are the same, this allows each person to be welcomed where they are when they join our team. There is so much you can learn about a person by engaging them on their turf. For example: Is there a strong person or a leadership anchor in their life, like a mom or a dad (or both)? What kind of home environment do they have? How does it influence them and their performance? What type of belief culture do they come from? Are they coachable? If you want to be an effective leader, it is vital to understand a person’s roots and how they will fit in with your team’s culture. An activity as simple as hosting a barbecue with your team is a great way to get to know each member, or even to observe potential new members before bringing them onboard.

INSIDE COLUMBIA’S CEO

FALL 2015

“The first job of a leader — at work or at home — is to inspire trust. It’s to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.” — Stephen Covey, The Speed of Trust: The One Thing That Changes Everything

Let team members know you have a specific plan for their personal and communal success.

I inform prospective team members that “we’ve got a plan for you that works,” and that plan is not merely a performance plan. The plan will transform the person into a great student, a great football player and, most importantly, a great person. After reiterating the plan, I tell the prospect what I need from him: “What I need from you is … a guy with a great attitude, a guy with no excuses, a guy who is going to be a team player, and I need a guy who is going to make sure he will give 100 percent to be the greatest player and student he can be.” The plan of success is clearly defined. We have a great support system at Mizzou that helps athletes achieve their goals while simultaneously achieving team goals. This is a critical element to a winning culture that translates into life after college. Our core values are clearly defined; by setting goals for members to achieve, everyone is held accountable to standards that help them grow individually.

Make yourself visible even when it’s not required.

The secret to building a winning organization is cultivating a unanimous mindset with your presence. If parts of your team are passionately engaged and invigorated while other parts are not, then you can forget about achievement, glory, honor, winning. The best leaders unite their teams and lead the way to success by being visible and cultivating a subconscious awareness that “we’re in this together.” A good example of this is during the football team’s daily weigh-in. I stand next to the scale and participate in every player’s experience. I say, “Hi!” as they step up to the scale; sometimes I share a joke or encourage them a bit on their progress. Nothing can substitute for building a close personal connection with your team. There is so much power in being present and meeting each individual where they are each day.

Let your team know you care and earn their trust.

Hug them, tell them you love them, brush them off when they fall and never stop telling them you believe in them. This is a proven way to show you care. In return, it builds relationships with a foundation of trust, but it only works if you’re genuine. Trust is something that is not automatic. Hard work goes into building trust — on all levels — before it is given. Leading a team of people is far more than just wins and losses. It’s about teaching principles that lead people to discover their greatest potential. There is no substitute for creating a work environment where everyone is family and success happens naturally as a result of the culture created. Gary Pinkel is in his 15th season as head coach of the University of Missouri football team. The 2014 SEC Coach of the Year, he is the winningest coach in Mizzou football history, collecting his 102nd win in the 2014 AT&T Cotton Bowl Classic. A 1973 graduate of Kent State University, Pinkel is a member of both the University of Toledo and the Mid-American Conference halls of fame. FALL 2015

INSIDE COLUMBIA’S CEO

THE READING LIST

5 Business Books To Read This Fall

Your Strategy Needs a Strategy Fail Fast or Win Big By Bernhard Schroeder (AMACOM, 2015)

The entrepreneurial world is changing fast — there’s no time to spend months perfecting a business plan and finding investors. Bernhard Schroeder, director of the Lavin Entrepreneurship Center at San Diego State University, says today’s entrepreneurs must embrace the idea of “failing fast.” Connect with real customers, Schroeder writes, and determine quickly whether an idea is worth pursuing, needs new direction or should be abandoned. Fail Fast or Win Big provides entrepreneurs with a blueprint for developing a business model instead of a business plan. Featuring real-life examples, this guide reveals how quick action can make even big risks pay off.

INSIDE COLUMBIA’S CEO

Creativity, Inc.

By Ed Catmull & Amy Wallace (Random House, 2014)

Ed Catmull, co-founder of Pixar Animation Studios, offers an insider’s look into the creative think tank behind the successful string of movies that started with “Toy Story.” Read how Catmull’s personal story shaped the leadership philosophies that spawned Pixar’s creative culture. Some nuggets worth sharing: Give a good idea to a mediocre team, and they will screw it up. Give a mediocre idea to a great team, and they will either fix it or come up with something better. The cost of preventing errors is often far greater than the cost of fixing them. Company communication structure should allow everybody to talk to anybody.

FALL 2015

By Martin Reeves, Knut Haanaes & Janmejaya Sinha (Harvard Business Review Press, 2015)

Choosing the right strategic approach for your company can be a crap shoot in today’s volatile business environment. Boston Consulting Group senior partners Martin Reeves, Knut Haanaes and Janmejaya Sinha narrow down the bewildering array of choices to five basic types of competitive environments and the corresponding strategy that works for each. Illustrating each approach with interesting case histories, Your Strategy Needs a Strategy is a roadmap for companies to navigate through today’s competitive environments by using their unique capabilities and resources to seize opportunity.

The Alliance

By Reid Hoffman (Harvard Business Review Press, 2014)

LinkedIn co-founder and chairman Reid Hoffman shares a novel idea for the employeremployee relationship: Stop thinking of employees as either family or free agents; think of them instead as allies. Hoffman urges honesty — managers acknowledging that great employees might leave the company and employees admitting their own career aspirations. Form an alliance, he writes, with entrepreneurial individuals who thrive when they’re on a specific “tour of duty” that’s mutually beneficial to employee and company. The Alliance is a guide for managers and executives to recruit, manage and retain the kind of employees who can help a company flourish.

Work Rules!

By Laszlo Bock (Hachette Book Group, 2015)

The head of Google’s People Operations discusses the philosophy of work and offers advice for attracting — and keeping — talent. Laszlo Bock’s readable treatise lays out the 14 rules by which Google defines its culture and values with nontraditional leadership principles such as: Don’t trust your gut. Let the inmates run the asylum. Pay unfairly. Through anecdotes and examples, Bock shows how Google strikes a balance between creativity and structure, and advises leaders in all business sectors to build a better company from within rather than from above.

SUMMER 2015

INSIDE COLUMBIA’S CEO

Made In Mid-MO by KATHY CASTEEL photos by SHANNON ELLIOTT

“Made in the USA” is a badge of honor proudly borne by the products of the American manufacturing sector. Did you know that many of those “Made in the USA” goods are produced right here in Boone County? Mid-Missouri factories are humming along in the CoMo economy, pumping out the goods Americans want and need: everything from air filters to parking brakes to plastic pipes to hot dogs — and a whole lot more. Let’s take a look inside the factories of Boone County and get an answer to the burning question: What do you make in there?

3M Corp.

5400 Route B Plant Manager: Bill Moore

Born out of a failed mining venture in 1902, the company once known for sandpaper, fabric protection and cellophane tape has grown into one of the most diverse manufacturers in the world, producing more than 60,000 products from multiple operations in 35 U.S. states and more than 70 countries. For 45 years, the innovations of 3M Corp. have been taking shape in the company’s north Columbia plant, where more than 250 work at producing medical devices, electronic components, solar films, pharmaceutical purification equipment and electronic display films. “Technology and science have been at the core of our manufacturing site,” says plant manager Bill Moore. “We make products for health care, food safety, pharmaceutical devices, solar energy, electronics and specialty markets.” The 3M Columbia plant operates five focus factories supporting several company divisions, working with 19 distinct 3M technologies and using advanced disruptive technologies such as vacuum processing, automated assembly and polymer processing. 3M Columbia employees are highly skilled at molding, Moore says. Workers employ fast robotics and often work in cleanrooms to manufacture very clean, precise, highly regulated products. www.3m.com

American Air Filter 2100 Nelwood Drive

Plant Manager: Neil Bowers Located in Columbia since 1978, the 200 employees at American Air Filter produce high-efficiency ASHRAE filters used in HVAC applications and buildings; HEPA filters used in commercial and industrial applications such as hospitals and the food and beverage industry; HEPA and ULPA filters for microelectronic and pharmaceutical cleanrooms; and HEPA filters used in nuclear power plant applications. Filters manufactured at the Columbia facility are in use around the world. The Columbia plant, which opened a state-ofthe-art cleanroom in May 2014, is one of two AAF locations certified by the International Organization for Standardization. AAF began as Reed Air Filter Co. in 1921 when company founder Bill Reed produced his first filter in Louisville, Ky. A 1929 merger with seven other companies formed American Air Filter. Today, AAF maintains operations in 22 countries with more than 3,000 employees worldwide. In 2006, the company was acquired by Daikin Industries Ltd., a diversified international manufacturing company based in Osaka, Japan. www.aafintl.com

Boone County

manufacturers employ close to 3,500 people. Local manufacturing wages average $54,690 annually. Manufacturing makes up 5.4% of Columbia’s Gross Domestic Product. Missouri manufacturing employment grew by 2.6% in 2014.

Dana Corp.

2400 LeMone Industrial Blvd. Plant Manager: Scott Wright Dana is a leading supplier of highly engineered driveline, sealing and thermalmanagement technologies for passenger vehicles, commercial trucks and off-highway equipment. In Columbia, Dana’s 70 employees assemble light-vehicle axles for major original-equipment manufacturers, including Ford, General Motors and Nissan. The local facility, which opened in 1988, is one of nearly 100 Dana facilities worldwide. The Columbia plant was recognized at this year’s Ford World Excellence Awards with a Gold Award, which honors supplier manufacturing sites that have demonstrated superior quality, delivery and cost performance throughout the year. Dana traces its roots back to 1904 and Clarence Spicer’s invention of the first practical universal joint, which replaced chainand-sprocket drives to transmit power. Spicer Manufacturing Co. was renamed Dana Corp. in 1946 to recognize company President Charles Dana’s 32 years of leadership. www.dana.com

Engineered Plastic Components

4000 Waco Road Plant Manager: Dave Arnold The 84 employees at Engineered Plastic Components produce instrument panels for luxury passenger vehicles, utilizing cast skin, vacuum forming, urethane foaming and laser etching of the skin for air bags. The plant is also capable of injection molding. Owner and President Reza Kargarzadeh founded EPC in 1994 with four injection-molding presses. Headquartered in Grinnell, Iowa, EPC now operates 13 facilities in Iowa, Missouri, Illinois, Michigan, Wisconsin, Ohio, Kentucky, North Carolina, Alabama and Mexico. EPC opened its Columbia plant in 2007 when it purchased the Waco Road property from bankrupt automotive parts manufacturer Collins & Aikman. www.epcmfg.com

Environmental Dynamics International 5601 Paris Road

Plant Manager: Clint Barrett Founded in Columbia by engineer Charles Tharp 40 years ago, EDI designs and manufactures products for the treatment of municipal and industrial wastewater, and provides aeration equipment for treatment facilities. The Columbia headquarters employs 105; the company maintains offices and/or smaller production facilities in the United Kingdom; France; Germany; Mumbai and Goa, India; Singapore; Japan; and Shenzhen and Beijing, China. EDI claims success in more than 6,000 installations in nearly 100 countries across all seven continents, a track record that earned the company the E Award and E Star Award from the U.S. Department of Commerce for excellence in exporting. The companyâ&#x20AC;&#x2122;s aeration equipment is running in the worldâ&#x20AC;&#x2122;s largest wastewater plant in China. www.environmentaldynamics.com

Gates Corp. 3015 LeMone Industrial Blvd.

Plant Manager: Tim Albers Gates is the worldâ&#x20AC;&#x2122;s leading manufacturer of power transmission belts and fluid power products. The company supplies components to the automotive, agricultural, energy and other heavy industries. The 128 employees at the Columbia plant operate a materials center, producing cord and rubber predominantly for Gates belts. The belts are used in automotive products, agricultural equipment, ATVs, Harley-Davidson motorcycles and others. Gates has been in Columbia for 14 years. The Denver-based company began in 1911 when Charles Gates founded The Colorado Tire and Leather Co. Six years later, his brother, John, invented the V-belt for automotive power transmissions. The 1946 development of the first synchronous belt cemented the reputation of the company that became known as Gates Rubber Co. Today, the company employs 14,000 at 106 locations in 30 countries. In 1996, Gates Corp. became part of the industrial and automotive group within Tomkins PLC, a London-based global engineering firm. www.gates.com

Honeywell

6400 N. Brown Station Road Plant Manager: Jesse Fitzgerald Honeywell’s Columbia plant produces industrial lubricants made of polyethylene waxes that aid in processing polyvinyl chloride products such as pipes, conduits and siding for homes. The lubricants influence the way PVC melts and flows during processing, affecting energy consumption, melt pressure, dispersion of fillers and pigments, and gelation of the PVC. Honeywell is the world’s first commercial manufacturer of low molecular weight polyolefin polymers that go into high-quality PE waxes specifically designed to meet the various requirements of PVC processors. The Columbia plant employs 30. The Brown Station Road facility was originally the site of an annex for plastic pipe manufacturer Extrusion Technologies Inc. next-door until PVC lubricant producer Rheochem purchased the building in 1991. Honeywell acquired Rheochem in 2000. In its first eight years, the Columbia Honeywell plant produced 1 billion pounds of wax lubricants, enough to make 100 billion pounds of PVC pipes that, if connected end-to-end, would stretch to the moon and back! www.honeywell.com

Hubbell Power Systems 210 N. Allen St., Centralia Business Unit Directors: John Bliven (Civil Products and Construction Products); Mike Becktell (Safety Products) Hubbell’s Centralia facility produces earth anchors, pole line hardware, hot line tools and grounding equipment for utilities. The site includes three HPS divisions — civil, construction and safety products — employing more than 700. Products manufactured here are found in power transmission and distribution structures, and used in construction for the telecommunications, transportation, and oil and gas industries. Civil construction products are used for residential, commercial or industrial foundation construction and remediation. The facility on Allen Street is the original home of Boone County’s oldest manufacturer, A.B. Chance Co. Albert Bishop Chance founded his company in 1907; his invention of the earth anchor after a 1912 ice storm downed his telephone company’s poles became the worldwide standard for stabilizing utility poles. By the mid-20th century, A.B. Chance was the largest private employer in Boone County, producing up to 400 different products. Hubbell Inc., an international manufacturer of electrical and electronic products, acquired Chance in 1994 and established the Hubbell Power Systems platform, which now operates in 17 locations around the world and produces thousands of different products to support the electric utility and construction markets. A line of Hubbell’s utility and construction products carries the Chance brand. www.hubbellpowersystems.com

Fun With Food

Columbians’ manufacturing skills extend to the gastronomical realm as well. Currently, there are four food manufacturers in town.

PepsiCo/Quaker Oats Co.

Kraft Foods Columbia

4600 Waco Road Plant Manager: Matt Sims For all those who have ever embraced the “I Wish I Were An Oscar Mayer Wiener” jingle, CoMo is the place to be. The Kraft Heinz plant in Columbia employs nearly 500 people who keep those hot dog supply lines running. The site began operation as a hot dog production facility in early 1986. The facility produces a variety of Oscar Mayer hot dogs including original, Selects, all-beef, turkey, light and more. The products ship to markets across the United States. The Columbia plant is a longtime supporter of The Food Bank for Central & Northeast Missouri. In 2011, as part of the Kraft Foods Mobile Pantry program, the company donated a mobile pantry to the local food bank. The recent merger of parent company Kraft Foods Group with H.J. Heinz Holding Corp. has created the No. 3 food and beverage company in the country (No. 5 in the world). Co-headquartered in Chicago and Pittsburgh, the newly merged company employs approximately 44,000 at operations in more than 45 countries. In July, the Boone County Commission approved the Columbia Kraft plant’s request for Chapter 100 bonds to finance a $114 million expansion and receive tax abatements on the new 25,000-squarefoot space and equipment. The expansion, slated for 2017, will modernize production and lead to fewer jobs at the plant; the company says those jobs will be reduced through attrition. Kraft Heinz expects the expanded capacity to provide flexibility for the Oscar Mayer production network. The project is subject to Kraft Heinz approval. www.oscarmayer.com

4501 Paris Road Plant Manager: Rick Allio The more than 300 employees of the Columbia Quaker Oats plant crank out mountains of rice cakes every day; in fact, it is the only plant in North America producing Quaker rice cakes. Production lines are capable of producing up to 13,000 rice cakes per minute. Quaker Oats has operated the plant on Columbia’s north side since 1995. The Quaker Oats Co. is a 114-year-old conglomerate that produces cereals, snacks, pancake mix, rice and pasta mixes, cookies and drinks. In 2001, PepsiCo acquired Quaker Oats. www.quakeroats.com

Start Right Foods

Brand-new startup Start Right Foods launched its high-protein, gluten-free frozen waffle in August with a tasting event at Hy-Vee. Working out of a commercial kitchen in Columbia, the company produces a dry waffle mix (add oil and water) and frozen varieties of blueberry, chocolate espresso and original Belgian waffles. Each 110-gram serving contains 15 grams of protein, one-third cup of fruits and vegetables, has no added sugar and is a good source of dietary fiber. Entrepreneurs Clint Matthews and Kyle Rood teamed up with President Gene Gerke to found the company they developed earlier this year with assistance from the University of Missouri’s

nutrition physiologist Heather Leidy and nutrition researcher Lana Merrick. Both the mix and the frozen waffles are available in the health market aisles at Hy-Vee on Nifong Boulevard. The three founders hope to quickly expand to other area grocery stores. www.startrightfoods.com

Beyond Meat

1714 Commerce Court, Suite B Plant Manager: Tony Miller Born out of University of Missouri research, Beyond Meat’s chicken product is a remarkably realistic meat substitute created from vegetable protein. MU bioengineers Fu-hung Hsieh and Harold Huff developed the nascent extrusion technology that attracted founder Ethan Brown’s attention. The three then worked closely for several years to refine that technology and develop a consumer product that looks and tastes very similar to chicken. MU licensed the technology for the Beyond Chicken product with the caveat that Beyond Meat make a capital investment in Missouri. In 2012, the Los Angelesbased company set up its production facility in Columbia, where it employs 40. The plant produces Beyond Beef Crumbles, Beyond Chicken Strips, Beyond Chicken Tenders, Beyond Chicken Poppers, Beast Burgers and Sliders, Meatballs and Chicken Bits. Products are available in grocery stores nationwide; in Columbia, find them at Clovers Natural Market, Main Squeeze and Lucky’s. www.beyondmeat.com

OTSCON 50 N. Rangeline Road

JM Eagle

6500 N. Brown Station Road Plant Manager: Sherman Deardeuff The 35-40 employees of JM Eagle’s Columbia plant produce polyvinyl chloride pipe by extrusion for the world’s largest plastic pipe manufacturer. The pipes are used in utility, irrigation, potable water and sewer applications. The plant manufactures pipe from 4 inches to 36 inches in diameter. Specialty products are biaxially oriented potable water pipe, dual wall and ultra rib corrugated sewer pipe. The PVC plant has operated in Columbia since the mid-1970s under successive company names of Extrusion Technologies, Uponor and PW Eagle. When PW Eagle and J-M Manufacturing merged in 2007, the company name changed to JM Eagle. Headquartered in Los Angeles, JM Eagle employs more than 1,000 in 20 manufacturing plants in the United States plus two plants in China. www.JMEagle.com

Plant Managers: Satoshi Watanabe, vice president; Keith Kelly, manufacturing department manager If you drive a Japanese car, odds are you’re making use of its made-in-Columbia components. The Columbia OTSCON plant manufactures parking brakes — both foot and hand models — and brake pedals for Nissan Altima, Maxima, Titan, Frontier, Pathfinder, Leaf and Rogue; Honda Civic, CRV/RDX, Odyssey, MDX, Pilot and Acura T/L; Toyota Camry, Avalon and Lexus ES; and Subaru Legacy. Last year, the 210 workers in the two-shift plant turned out approximately 2.7 million units. OTSCON began in 1988 as a joint sales venture between OKK Ltd. of Yokohama, Japan, and Orscheln Industries of Moberly. For five years, the company sold OKK and Orscheln products from its Detroit sales office. In 1993, OTSCON moved to mid-Missouri and began producing parts in a newly purchased building on Rangeline Road. OKK bought out Orscheln’s interest in the company in 1996 but kept the name, which is a combination of the two parent companies — OTS for Otsuka Koki and CON for a common suffix used by other Orscheln companies in the past. It is one of 10 companies owned by Otsuka Koki Ltd. Over the past 22 years, OTSCON has grown from 38 employees to 210 and has made five additions to the original facility. www.otscon.com

Schneider Electric/ Square D 4800 Paris Road

Plant Manager: Lori Swiatek Schneider Electric’s Columbia facility manufactures Square D branded low- and medium-voltage industrial circuit breakers in the PowerPact Series, Masterpact NT and Multi-9. Square D (established in 1902 as Detroit Fuse & Manufacturing) opened the Columbia plant in 1978; Schneider Electric acquired Square D in 1991. The facility on Paris Road is Schneider’s designated Late Adaptation Center for Low Voltage circuit breaker manufacturing in North America. The 210 local employees work on a combination of benchtop and semi-automated assembly lines, utilizing smart bins and component traceability in its quality operating system. The facility achieved 5 million safe work hours in 2013 and was honored as Top Plant 2009 for plant engineering. Schneider, a 179-year-old global company with 110 locations and 170,000 employees, has transformed from an iron and steel manufacturer of armaments, heavy machinery and ship building to electricity and automation management. An active acquisition strategy has brought more than 100 brands into its portfolio; global headquarters are in Paris. www.schneider-electric.com

Watlow Electric Manufacturing Co. 2101 Pennsylvania Drive 2407 Big Bear Court

Director of Operations: Randy Schmitz Watlow’s Pennsylvania Drive facility opened in 1979, and its Big Bear Court facility opened in 1998. The 400 Columbia-based team members currently manufacture silicone rubber, polyimide and ceramic fiber heaters. Many of the thermal components manufactured in the Columbia plants are embedded in other processes used in the semiconductor, life sciences, aerospace and telecommunications industries. If you use items with an embedded microchip, Watlow may have had a hand in producing that product. Watlow heaters are also common in the medical industry as a component in the process used to analyze the safety of blood. The Columbia facility is one of nine manufacturing facilities and three technology centers in the United States, Mexico, Europe and Asia. Watlow also has sales offices in 15 countries around the world. Headquartered in St. Louis, the company employs 2,000 worldwide. Founder Louis Desloge Sr. coined the term “Watlow” for his company name to express the lowwattage custom heating elements he began making for shoe manufacturers in 1922. The company holds more than 450 patents and boasts annual sales of $330 million. www.watlow.com

INSIDE COLUMBIA’S CEO

FALL 2015

SPECIAL ADVERTISING SECTION

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H EIDI R OSS Heidi Ross has been with the public accounting firm of Gerding, Korte & Chitwood for seven years. She says that Cherie Seipel, a CPA who was with the firm prior to Ross joining it, had a substantial influence on her career. “Cherie Seipel was the first CPA I worked with in public accounting,” Ross says. “She had actually worked for Gerding, Korte & Chitwood several years before I joined the firm and was instrumental in connecting me to the firm and teaching me what being a CPA is all about.” Her interest in the accounting profession was prompted by the accounting courses she took in high school. “Those ‘debits’ and ‘credits’ just come naturally to me,” she says. According to Ross, the one word that describes her best is “pragmatic.” She feels she’s been successful for several reasons. “I attribute my success to equal measures of hard work, a supportive family and good fortune,” she says. “I have a strong work ethic and try to bring my personal best to all that I do, but there have been times that I was just in the right place at the right time to benefit from opportunities that presented themselves.” Ross, a partner in the firm, says the most important thing she’s learned about her business is “that the business of public accounting is about so much more than accounting!” With two boys in school, Ross says she doesn’t have much time for relaxation. “When I do get the chance, I enjoy a good book,” she says.

Gerding, Korte & Chitwood, CPAs 20 S. Fifth St. 573-449-1599 www.gkccpas.com 56

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A MY WATSON Gerding, Korte & Chitwood performs a variety of auditing, tax and accounting services for individual and business clients. Amy Watson, a CPA and partner in the firm, says, “We have a great group of professionals who take pride in providing personalized and quality service to all clients.” Providing that service is something Watson has been doing at the firm for 10 years. “Jim McGinnis and Bob Gerding — both fellow Gerding, Korte & Chitwood partners — took a chance on me right out of college and made sure I had the resources available to succeed within this profession,” Watson says. She adds that her determined attitude has helped. She was persuaded to take an accounting course in high school and found she really enjoyed it. “I also found the many opportunities available to a CPA appealing,” she says. Watson feels she owes her success to a great support system, both family and professional. “It also helps that I have a competitive spirit,” she says. The most important thing she’s learned about the accounting industry is that it’s never static. “Public accounting is an industry that is always changing,” she says. “If you don’t invest the time and effort in keeping up with the changes, you can’t provide the best service to your clients.” When not at work, Watson enjoys spending time with her husband and two boys. She also attends Jazzercise class, which she says is a great stress release for her.

Gerding, Korte & Chitwood, CPAs 20 S. Fifth St. 573-449-1599 www.gkccpas.com

FALL 2015

INSIDE COLUMBIA’S CEO

FALL 2015

DIVIDENDS

EXECUTIVE STYLE

Hit Your Stride by PORCSHE N. MORAN photos by SHANNON ELLIOTT

Now that sandal season is over, it’s time to treat your feet to a shopping spree. Autumn’s luxurious leather, sharp suede and polished prints are a shoe-in for executive-level style. Whether you arrive at the office in professional pumps or boardroom-ready boots, this season’s fall footwear is ready to get down to business.

Estee tan Cheetah flats by Trotters Signature, available at American Shoe ($130)

Glasgow brown leather dress shoe by Pikolinos, available at American Shoe ($155)

1000 Mile leather boot in brown by Wolverine, available at Binghams ($345)

Angel sling-back suede mule in dark brown by Trotters Signature, available at American Shoe ($155)

Roth wing tip in chestnut by Vionic, available at Dryer’s Shoe Store ($160)

Jessie pumps in red patent by Aetrex, available at Dryer’s Shoe Store ($140)

Diamond Jim dress socks in taupe by SmartWool Lifestyle, available at American Shoe ($20.95)

Wessex Wyvern platform pump in mushroom by Clarks, available at Dryer’s Shoe Store ($120)

Lace-up deerskin dress shoe in almond by Alan Payne, available at Binghams ($285)

FALL 2015

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FALL 2015

DIVIDENDS

CEO AT PLAY

Three Questions We take a peek at the fun meter of local financiers this quarter. Falling for autumn? Bank on it!

LOOK WHO’S TALKING

What is your favorite way to play when the leaves start falling?

When it comes to autumn holidays, are you more of a Halloween or Thanksgiving celebrant?

BRUEGENHEMKE: Go for a

BRUEGENHEMKE: Of course …Thanksgiving to

long bike ride on the trail!

ERDEL: Quail hunting — I

enjoy getting outside with the bird dogs!

KATHLEEN BRUEGENHEMKE President, Columbia Market Hawthorn Bank

STEVE ERDEL CEO Central Bank of Boone County

PARKS: Fall is my most favorite of the seasons. My favorite activities when the leaves start falling are to enjoy the outdoors and cooler temperatures with golf and many of the local fall festivals in midMissouri, and football-filled weekends with family, friends and food.

Fall tastes like … BRUEGENHEMKE: Pumpkin

pie!

ERDEL: Tailgating fare …

barbecue, chicken wings and special dishes!

WES PARKS Community Bank President First Midwest Bank

spend time with family!

ERDEL: Thanksgiving — it’s always been a very

special time of the year to get together with family and friends.

PARKS: I’ve always been a bigger fan of Halloween than Thanksgiving. With two small children, that interest has definitely seen a recent resurgence. Kids make it more fun! I love everything from the bad “B-rated” horror movies that are on every channel that one special night, to the candy, to the creatively clad children at the door, to the pumpkin carving and the inevitable barbecue that we’ll end up hosting for friends and family who stop by and help answer the door. When I was growing up in the small town of Glasgow, my grandparents would host a party for the family at their home, which was a large house on top of one of the most elevated parts of the town (a hill on top of a hill, if you will), so we would always see all of our friends stop by the house. I’m trying to continue the tradition.

PARKS: Warm pumpkin pie with so much whipped topping that you can barely see the pie!

FALL 2015

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FALL 2015

DIVIDENDS

NETWORKING

Chamber Welcomes MU’s Mack Rhoades & Wren Baker1

More than 100 members of the Columbia Chamber of Commerce gathered in July at the Courtyard by Marriott to welcome Mizzou’s new athletic director, Mack Rhoades, and his wife, Amy, as well as Mizzou’s new deputy athletic director, Wren Baker, and his wife, Heather. Baker had just had shoulder surgery that morning — but came anyway! 1. Amy Hay, Caleb Rowden and David Nivens 2. Ryan Bross and Lyle Johnson 3. Jim Owen, Rene Eslinger and Marty Siddall 4. Bill Costello and Jim Koetting 5. Nancy Allison, Kevin Czaicki and Lyle Johnson 6. Wren and Heather Baker with Amy and Mack Rhoades 7. Donald Laird, Chuck Everitt and Dan Scotten 8. Jayme Dement, Kellie Ann Coats and Mary Kroening

PHOTOS BY WALLY PFEFFER, MIZZOUWALLY@COMPUSERVE.COM

FALL 2015

INSIDE COLUMBIA’S CEO

ADVERTISING INDEX Accounting Plus.................................................62 American Heart Association ......................... 22 Belle Mariée ....................................................... 39 Binghams ............................................................ 27 Caledon Virtual ................................................... 4 Central Bank of Boone County.........................11 Central Trust ....................................................... 13 Cevet Tree Care ................................................64 City of Columbia Water and Light................58 Columbia LandCare.......................................... 67 Columbia Regional Airport ................................ 9 Commerce Bank...................................................5 Creative Surroundings ......................................15 Data Comm ........................................................ 25 Designer Kitchen and Bath.............................29 Downtown Appliance .........................................3 EPOCH Men’s Health........................................41 Focus on Health.................................................29 Gerding, Korte & Chitwood ...................... 56,57 Hawthorn Bank..................................................68 House of Brokers...............................................60 Hub & Spoke..........................................................7 Image Technologies..........................................62 ICM Custom Publishing Solutions ............... 37 Inside Columbia’s Culinary Adventures.........54 Inside Columbia’s District Guide..................... 35 Inside Columbia’s E-Newsletters .................... 25 Inside Columbia’s Event Space ........................41 Inside Columbia’s Instagram ............................17 Inside Columbia Subscriptions .........................15 Insurance Adjusters Group LLC..................... 27 Linkside at Old Hawthorne..............................19 Marberry & Eagle...............................................17 Moresource ........................................................43 Piano Distributors.............................................58 Postal Sign Express...........................................64 Randy Adams Construction ........................... 25 Riley Smile Design ............................................. 31 Starr Properties...................................................17 Stephens College ...............................................15 Stifel Nicolaus & Co. ......................................... 31 Tech Electronics ................................................ 37 The Broadway Hotel.......................................... 13 The Callaway Bank.............................................21 UMB Bank .............................................................2 Watkins Roofing ............................................... 25 Williams-Keepers ............................................... 9 64

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FALL 2015

PUBLISHER’S NOTE

Law Enforcement Deserves Local Support

few weeks ago, I ran into thrown around indiscriminately. What an old friend I hadn’t seen some might have hoped would simply for quite some time. He is raise awareness about racial disparity a Columbia police officer, which gave has actually evolved into a dangerous us plenty of fodder to dive right into indictment of our local police force. a meaningful conversation without With what is the equivalent of throwing having to muddle through the usual gasoline on an already hot fire, local niceties. There was plenty to discuss. NAACP head Mary Ratliff has threatened We lamented the hostile environment to bring protestors from Ferguson and St. that exists toward police Louis to Columbia. Why? officers and what seems to Because she feels the need to be a diminishing level of flex a sagging muscle as the support from elected and black community struggles to public officials. After our find a unified voice among a brief visit, I walked away handful of disparate factions from the conversation with conflicting agendas. feeling ashamed of the lack Unfortunately, Ratliff ’s brand of support our community of medicine only exacerbates shows for our local law the situation, driving a wedge enforcement officers. between those who want to It is a difficult time help and those who want to to be a Columbia police be helped. “Local law officer. Many have found We’ve watched as enforcement themselves paying the price claims of insensitivity and agencies aren’t for the misdeeds of some discrimination have escalated the cause of officers in faraway places; to open hostility toward the problem some have legitimate anyone dressed in a law ... simply the concerns right here in enforcement uniform. The Columbia as to whether or most convenient execution-style murder of a not their own police chief sheriff ’s deputy in Texas this target.” and other city officials summer is proof positive — Fred Parry have their back. And last that things are clearly out November, Columbia of control. Imagine what voters may have sent an unintended might happen if Ratliff delivered on her message when they soundly rejected a threat and protestors filled the streets of property tax increase that would have Columbia. It’s likely the residual effect of funded 40 new police officers. such an event would set back race relations Fueled by the civil unrest in Ferguson in our community for many years. and a growing number of other cities There are solutions to help ease some across the country, Columbia has seen its of these tensions. A group of citizens share of protests and counter-protests. that made up the Mayor’s Task Force The “anti-cop” sentiment has also on Community Violence has already trickled into our community with signs submitted a long list of recommendations proclaiming the misdeeds of “killer cops” that, to date, seems to have been ignored. and allegations of racism and profiling Much of what this group suggested

would go a long way toward establishing trust between law enforcement and a disenfranchised black community. Allowing the report to gather dust on a shelf in City Hall falls in line with much of the “lip service” paid to race relations in our community, further eroding any hope for trust. There are deep scars and long memories that predate Columbia’s urban renewal efforts and the taking of Sharp End. Recent inaction by city leaders only pours salt on those wounds. In the 1990s, then-mayor Darwin Hindman tapped citizens Gary Oxenhandler and Alvin Plummer to lead a Race Relations Task Force. That committee’s work spanned a period of several years. It wouldn’t surprise me to learn that the findings and recommendations of this group nearly two decades ago mirror the final work of the 2014 effort. Our failure to take action — through either acceptance or flat-out rejection of the recommendations — further complicates a sticky situation. Columbia is not the only city in the United States facing these issues; we can learn much from similar-size cities and major metropolitan areas alike. Above all, we’ve got to stop blaming the victim. Local law enforcement agencies aren’t the cause of the problem; they are simply the most convenient target. Charged with maintaining the peace when unresolved tensions flair, much of the angst and anxiety has been misdirected at those who are simply trying to maintain calm. If there are bad cops on the force, we should remove the bad apples in the most judicious and expedient manner. But casting out the baby with the bath water is not a fair or workable solution. We must, as a community, work to find ways to honor and respect those who deserve it most. FALL 2015

INSIDE COLUMBIA’S CEO

CLOSING QUOTES

What Columbia’s Business People And Community Leaders Are Saying

“There’s no better feeling than the start of something new.” — Entrepreneur Kyle Rood, co-founder of Start Right Foods

“I like the temporary nature of our business. It’s nice to not have to deal with the headache of compromising our vision to pay the bills.” — CoMingle573 co-founder Rich Trippler

“If you look, right now, in the average American’s wallet, you’ll likely see some cash, magnetic-stripe credit cards, and maybe even a card with an embedded chip. In the coming months, the magneticstripe cards will be replaced by chip cards, and in the coming years, those wallets will likely be replaced by smartphones.” — Demetrios Marantis, head of international policy and regulatory affairs at payment services company Square

“We take risks and experiment every day.” — Bill Moore, 3M Columbia plant manager

INSIDE COLUMBIA’S CEO

FALL 2015

“Our personalities are the totality of many little occurrences that have taken place throughout one’s life. These occurrences don’t have to be major, but notable enough that it makes an imprint in your consciousness and directs future decisions.”

— Andrew Grabau, executive director of Heart of Missouri United Way

INSIDE COLUMBIA’S CEO OutFront Communications, LLC 47 E. Broadway Columbia, MO 65203

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