TABLE OF CONTENTS
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TABLEOFCONTENTS
NEWS INDUSTRY NEWS
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FEATURED THE EVOLUTION OF CUSTOMER SERVICE
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TRUCKING LIFE 2014 TRUCKING RATE...WHERE ARE THEY GOING?
22
EDUCATIOND FOCUS...BUT WHERE?
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INSIDE NETWORK
24
GENERAL
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RECRUITMENT
27
SADAKNAMA
36
TECHNOLOGY
38
BOLLYWOOD
39
THE BLIND SPOT
46
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EDITOR’S LETTER
JAGROOP BAL
Destructive drive is the # 1 killer in Canada Despite education campaigns and police blitzes, the number of fatal collisions where distraction is cited as a cause have risen by 17 per cent in Canada over the most recent fiveyear period, from 302 deaths to 352, according to data from Transport Canada’s National Collision Database for the years 2006 to 2010. Destructive driving is emerging as the # 1 cause of accidents. Although technology has changed the shape of the world in recent 2 decades but it has given us some bad habits also. The technology has brought us some safe vehicle technology but also has given us the fast accelerating vehicles. The dangers of distracted driving are real and the evidence speaks for itself: drivers who use cell phones are four times more likely to be in a collision than a driver who is focused on the road. Human life is totally depended upon the Cell phones and texting has emerged as the recent trend rather than talking. If you just dial and talk with hands free is less dangerous than texting on phone. We usually try to hide the phone while texting, which takes the focus from the road, and it takes a split second of destruction to end up in an accident.
All rights reserved. Reproduction of pictures, articles, or artwork in whole or in part without permission is strictly prohibited. Copyright © 2012 Mirage Media Inc. IMPORTANT NOTICE No warranties or representations are made on behalf of the advertisers or promotions in this magazine. If any person chooses to take any service, promotion, or respond to any advertisements, they do so strictly at their own risk, and no liability whatsoever attaches to the publishers, contributors, servants, or agents of this magazine. The advertiser agrees to protect the publisher against legal action based upon libelous or inaccurate statements, unauthorized use of photos, or any other material in connection with the advertisers or content in the Inside Trucking Magazine. Canadian Publications Mail Agreement No.42491513
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AS per Ontario fines, Drivers caught using a hand-held device will face a set fine of $225 plus a victim surcharge and court fees for a total of $280. Drivers who challenge the ticket in court face fines of up to $500. The fines could increase in near future which could be up to 1000$ in fines and 3 demerit points. The use of hands-free devices is still permitted, and drivers may use hand-held devices to call 9-1-1. Hands-free’ use means that apart from activating or deactivating the device, it is not held during use and the driver is not physically interacting with or manipulating it.
full attention every time we get behind the wheel, this will help us to save our life and others. Have a safe trip!
IBC-commissioned public opinion survey : • Driver distraction is a factor in 8 out of 10 – about 4 million – car crashes in North America each year. • Drivers talking on cellphones are in many cases just as impaired as drunk drivers. • 89% of Canadians were very or somewhat concerned about driver distraction; but • 60% of drivers would not agree to stop using their cellphones while driving, despite being told that cellphone use made them four times more likely to be involved in a collision. There are many other distractions like adjusting temperature, stereo, outside objects, eating drinking but as a driver it is our duty to focus on the road because driving is a complex task that requires our
JAGROOP BAL Editor
Jagroop Bal - Editor In Chief
EDITORIAL
Baljinder Tamber - Marketing Patt. B - Sales Meira K - Copy Editor Lakhwinder Sandhu - Legal Advisor
Contributing Writers Brian Lutz, David Brown Jerry Popowicz, Glenn Caldwell, Ray Haight Steve Wallace, Harinder Hundal, Dr. Preet Randhawa, Mandeep Gill, Chelsea Howard, Prabhjot Chahal, Gurjot Singh Eugene Paul
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NEWS
Volvo Trucks Announces Model Year 2016 Enhancements for Significant Fuel Savings “With Volvo’s model year 2016 vehicles come an even greater value of ownership as we continue to refine the aerodynamic profile of our VN series tractors and redefine traditional expectations of powertrain performance through our integrated Volvo engines and I-Shift transmission,” said Göran Nyberg, president, Volvo Trucks North American Sales & Marketing. “Our latest enhancements provide a strong complement to the fuel efficiency improvements of up to three percent provided through last year’s introduction of Greenhouse Gas (GHG) 2014-certified engines.” Aerodynamic Enhancements Enhancements to the bumper, chassis and roof fairings of model year 2016 VN series highway tractors reduce air turbulence around the vehicle exterior and improve airflow under the truck, around tires and the trailer gap. Reducing turbulence and disruptions in airflow from the tractor to the trailer helps improve fuel efficiency.
Volvo Trucks’ model year 2016 VN series highway tractors will deliver even greater fuel savings compared with previous generation models through an assortment of aerodynamic and powertrain enhancements. Further sculpting of airflow around the exterior and underneath the hood improves fuel efficiency by up to 3.5 percent. Volvo’s new XE-Adaptive Gearing and Torque Management options can provide fuel efficiency improvements of more than 2.5 percent.
Gearing and Torque Management Building on the success of its XE – eXceptional Efficiency – powertrain packages, Volvo will offer an XE-Adaptive Gearing package to further boost fuel efficiency for operations that go out loaded and return empty or lightly loaded, like bulk haulers, liquid tankers and flatbed carriers. XE-Adaptive Gearing provides the same benefits for dry van trailers operating under the same conditions. The system is both a direct and overdrive driveline depending on rear axle load, which the system senses in real-time. When loaded, the transmission locks out the 12th gear and provides the performance and fuel efficiency benefits of direct drive. During unloaded or lightly loaded trips, the driveline operates in overdrive, providing enhanced fuel efficiency and even greater driver comfort. Customers can select road speed limits for loaded and unloaded portions of the trip, customizing their vehicle speeds to fit operating needs. XE-Adaptive Gearing engine ratings will initially be available for Volvo’s D11 and D13
engines paired with an I-Shift automated manual transmission. Volvo Trucks is also offering three new torque control features designed to increase fuel efficiency, tire life and decrease driveline stress. The expanded offerings utilize Volvo’s numerous multi-torque engine profiles to provide ideal torque management in multiple operating environments. “XE-Adaptive Gearing and Torque Management powertrain options provide unprecedented customization for customers looking for an optimized solution to fit their specific needs,” said John Moore, Volvo Trucks product marketing manager – powertrain. “Our wide selection of torque management software allows motor carriers to break free from traditional driveline options and choose a spec that’s been tailored to terrain, load type, delivery and performance requirements.”
“In real-world operations, an aerodynamic tractor doesn’t guarantee optimal aerodynamics for the tractor-trailer combination,” said Jason Spence, Volvo Trucks product marketing manager. “Through our holistic design approach, we’ve made further enhancements at key exterior and interior locations of our model year 2016 vehicles to greatly improve the transfer of air from the tractor to the trailer, ultimately improving the total aerodynamic performance of the complete vehicle.” Powertrain Enhancements – XE-Adaptive INSIDETRUCKING.CA
Trailer Wizards welcomes new Senior Service Manager, Joe Pannella, and Parts Manager, Michael Dann, to Ontario Team Trailer Wizards Ltd. announced the appointment of Joe Pannella as Senior Service Manager and Michael Dann as Parts Manager for their Ontario Region. Both based out of their Mississauga service centre, Pannella will be responsible for the Service team and Total Customer Care Centres in the GTA which includes technicians and mobiles while Dann will be responsible for supporting Trailer Wizards’ Service and Parts team and will work closely with their Director of Parts & Purchasing, Colin Slade, to ensure high service standards for the department. Pannella will work closely with Dann to ensure high collaboration between the Service and Parts departments. Pannella and Dann’s official start dates with Trailer Wizards were in July 2014. Pannella brings many years of experience in managing a service centre, most recently for Penske, and spent many years running Alba Trailers’ service operation. Dann also brings many years of experience in managing and coordinating large parts operations which included the Vanguard program. Dann has worked in many roles for Kenworth and was instrumental in setting up many of their vendor, dealer and branch programs. He is also formally trained in purchasing which adds a new dimension to Trailer Wizards’ Ontario Region. “I am very excited to have Joe Pannella and Michael Dann join our Service and Parts departments in our Ontario Region,” Arthur Christakos, Vice President of Trailer Wizards’ Ontario Region, explained. “Joe believes in team success and his hands-on approach, analytical skills and focus on safety will make a valuable contribution to the Ontario team.” Christakos continued “Michael’s also a great team player and his positive attitude and experience will elevate our Parts Department to new heights.” Trailer Wizards’ customers are invited to meet Pannella and Dann at their shop expansion grand opening and customer appreciation day on September 17, 2014, at their Mississauga branch: 1880 Britannia Road East. A catered lunch will be served from 11 am to 2 pm as well as prizes being given out. Pannella can also be reached at 905.740.3942 and Dann can be reached at 905.740.3933.
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NEWS
ELDs Could Worsen Driver Shortage, But Reduce Turnover The widening shortage of truck drivers in North America is an issue getting increased play among media outlets. Most recently, Yahoo Finance online – via Business Insider magazine – outlined the problem in a feature article, pointing out that the incoming electronic logging device mandate could exasperate the shortage in the coming years. With 75% of the industry still on paper logs, a segment that finds it difficult to live with the automated oversight of hours-of-service compliance could eventually hang up their keys, the states. “In our view, drivers are motivated to drive as many miles as possible, as driver pay is based on a ‘per/mile’ pay scale,” wrote Brad Delco and Ben Hearnsberger at Stephens. “As a
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result, we believe carriers without ELDs have an advantage in recruiting/retaining drivers as less strict adherence to HOS regulations equates to higher driver pay and therefore helps attract/retain more drivers.” While there may an initial exodus of drivers in the wake of ELDs, the driver turnover rate (currently 92% for large truckload carriers in the U.S.) is expected to decline in the longrun as there will be penalties for working drivers harder and longer than the rules allow. “The reason you have such high driver turnover now is there are a lot of different jobs competing for these drivers,” Delco said. “Whether it’s local construction or work in the oilfield business, it’s basically competing for these drivers, which causes them to always look at where the grass is greener.”
Enforcing the use of ELDs on all carriers could reduce supply by 4% to 8%, Delco and Hearnsberger write. However, they believe that universal use of ELDs will level the playing field, “which would give no carrier/ driver a distinct advantage over another due to falsifying log books,” they write in a note. “We believe this would result in a more rational pricing environment where best-inbreed carriers would win based on service/ value.” The good news for truck drivers is trucking companies are beginning to take note of their troubles and working toward improving pay and overcoming other obstacles in their way.
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Shippers Express Concern Over ‘Driver Coercion’ Proposal A proposal by the FMCSA aimed at preventing carriers, shippers, receivers or brokers from “forcing” drivers to bend hours of service rules or other regulations.
Shippers also are concerned that the procedures for reporting coercion are based on hearsay or “he said/she said” exchanges, which would be hard to confirm.
Ordered by Congress in the 2012 highway law, MAP-21, the proposal is a response to driver concerns that various players along the supply chain are indifferent to operational restrictions imposed on them. A violation of the rule, if passed, sets fines and creates procedures for drivers to report coercion.
The National Shippers Strategic Transportation Council described the proposal as “a stunning overreach and abuse of regulatory power.”
The agency had been accepting comments on the proposal, which were due Aug. 11. The strongest concerns, according to a Heavy Duty Trucking report, come from the shipper community. The National Industrial Transportation League said the proposal would require shippers to monitor behaviour which is typical the responsibility of the employer.
“In effect, FMCSA seeks to deputize virtually all American businesses, along with federal, state and local governments, and individuals shipping personal property and household goods, as unofficial compliance personnel regulated by this agency,” the council said in its comments. Shippers already have good reasons not to coerce drivers to break the rules, the council said. For instance, they face lawsuits triggered by crashes, among other issues.
American Trucking Associations generally supports the agency’s approach, with some reservations, reports HDT. The agency’s proposed procedure for reporting coercion – the driver would have 60 days to file a written report following a complaint – is too loose, according to ATA. ATA recommended that the complaint be filed at the time of the incident, in order to preserve the evidence. ATA also agrees that drivers should “bear a substantial burden of proof” in filing a complaint and suggested that the agency include a convincing evidentiary standard for claims. “A clear and convincing standard of proof would help protect against interference with legitimate commercial business judgment without eroding the protection offered by the prohibition on coercion,” ATA said.
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U.S. Department of Transportation Issues Advance Notice of Proposed Rulemaking to Begin Implementation of Vehicle-to-Vehicle Communications Technology The U.S. Department of Transportation’s (DOT) National Highway Traffic Safety Administration (NHTSA) today released an advance notice of proposed rulemaking (ANPRM) and a supporting comprehensive research report on vehicle-to-vehicle (V2V) communications technology. The report will include analysis of the Department’s research findings in several key areas including technical feasibility, privacy and security, and preliminary estimates on costs and safety benefits, while the ANPRM seeks public input on these findings to support the Department’s regulatory work to eventually require V2V devices in new light vehicles. “Safety is our top priority, and V2V technology represents the next great advance in saving lives,” said U.S. Transportation Secretary Anthony Foxx. “This technology could move us from helping people survive crashes to helping them avoid crashes altogether – saving lives, saving money and even saving fuel thanks to the widespread benefits it offers.” The report includes preliminary estimates of safety benefits that show two safety applications - Left Turn Assist (LTA) and Intersection Movement Assist (IMA) – could prevent up to 592,000 crashes and save 1,083 lives saved per year. Put another way,
Feds Aided by CTA Legal Opinion Against APHIS Fees
V2V technology could help drivers avoid more than half of these types of crashes that would otherwise occur by providing advance warning. LTA warns drivers not to turn left in front of another vehicle traveling in the opposite direction and IMA warns them if it is not safe to enter an intersection due to a high probability of colliding with one or more vehicles. Additional applications could also help drivers avoid imminent danger through forward collision, blind spot, do not pass, and stop light/stop sign warnings. The accompanying ANPRM will help DOT and NHTSA gather significant input from the public and stakeholders as NHTSA works to deliver a Notice of Proposed Rulemaking by 2016. “By warning drivers of imminent danger, V2V technology has the potential to dramatically improve highway safety,” said NHTSA Deputy Administrator David Friedman. “V2V technology is ready to move toward implementation and this report highlights the work NHTSA and DOT are doing to bring this technology and its great safety benefits into the nation’s light vehicle fleet.” V2V technology has the potential to be fused with existing vehicle safety features to further improve the effectiveness of many
crash avoidance safety systems currently being developed and implemented in the vehicle fleet and serve as a building block for a driverless vehicle. Vehicles equipped with V2V technology could also enable the development of a wide range of mobility and environmental benefits based on vehicle-toinfrastructure applications and other V2V applications that can enhance traffic flow in many ways. V2V technology does not involve collecting or exchanging personal information or tracking drivers or their vehicles. The information sent between vehicles does not identify those vehicles, but merely contains basic safety data. In fact, the system as contemplated contains several layers of security and privacy protection to ensure that vehicles can rely on messages sent from other vehicles. -Read the ANPRM -Read “Vehicle-to-Vehicle Communications: Readiness of V2V Technology for Application” research report -The ANPRM will be available at the Regulations.gov docket (NHTSA-2014-0022) and members of the public will have the opportunity to comment for 60 days -Go to NHTSA’s V2V Communications site for more information
International Trade Minister Ed Fast informed the Canadian Trucking Alliance the government is examining the legality of the US Department of Agriculture’s (USDA) proposal to substantially increase Animal and Plant Health Inspection Service (APHIS) inspection fees.
and exporters at a significant disadvantage as compared to their US counterparts, who do not incur such fees.”
In particular, the ministry is reviewing a legal opinion submitted to the government by the CTA, calling the document “helpful.” The legal opinion, conducted by Gowlings on behalf of the CTA, suggested APHIS’ agricultural quarantine inspection (AQI) fees are inconsistent with NAFTA and the General Agreement on Tariffs and Trade (GATT). Among other criticisms, Gowlings refers to the fees as a “disguised restriction on trade by placing Canadian manufacturers
“Minister Ed Fast is concerned the proposed increases to the fees by APHIS would impose disproportionate costs on Canadian exporters and commercial transporters, with detrimental effects on our cross-border trade and ultimately on the prosperity of both countries.”
In a letter to CTA, a ministry official echoed many of CTA’s concerns with the proposed fee increase.
Broad Coalition Calls for FMCSA to Restrict Access to CSA Scores In a letter to Transportation Secretary Anthony Foxx, American Trucking Associations-led coalition of transportation trade groups urged that the scores produced by the Federal Motor Carrier Safety Administration’s Compliance, Safety, Accountability fleet monitoring system be removed from the agency’s website, citing recent government research that found the scores unreliable. “Given the results of this research we urge you to direct FMCSA to remove motor property and passenger carriers’ CSA Safety Measurement System scores from public view,” wrote ATA President Bill Graves and representatives of nine other industry groups. “Also, recognizing the merits of raising public awareness of fleets’ true safety performance in the future, we also call on you to direct FMCSA to make CSA improvements a high priority.” Specifically, the letter cites research by the Government Accountability Office that found that, with respect to most motor carriers, “FMCSA lacks sufficient safety performance information to reliably compare them with other carriers. The report went on to say that the lack of data “creates the likelihood that many SMS scores do not represent an accurate or precise safety assessment for a carrier.”
Data Analytic and Reporting Drivers HOS (Finesse HOS) IFTA (Finesse IFTA) Cloud Dispatch MTO/DOT Audit Consulting C-TPAT, CSA, PIP, FAST Authorities and Permit Performance Monitoring
“Given the many identified data sufficiency and reliability issues outlined by the Government Accountability Office, we urge you to direct FMCSA to remove carriers’ SMS scores from public view,” the letter concludes. “Doing so will not only spare motor carriers harm from erroneous scores, but will also reduce the possibility that the marketplace will drive business to potentially risky carriers that are erroneously being painted as more safe.” In addition to ATA, the letter was signed by representatives of the American Bus Association, American Moving and Storage Association, the National Private Truck Council, National School Transportation Association, the National Tank Truck Carriers, the Owner-Operator Independent Drivers Association, Specialized Carriers and Rigging Association, Truckload Carriers Association and United Motorcoach Association.
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EDUCATION TRUCKING FEATURED LIFE
The Evolution of Customer Service…. why are we getting it wrong? For many years now the push has been away from conventional Customer Service models and towards centralized Call Centers in an effort to save money. Although the premise is sound, most companies struggle with the concept and invariably get it wrong. Gone are the days where a receptionist would take the initial phone calls, greet the customers at the door and leave all visitors with a warm feeling that they were the most important client that your company had….regardless of how much money they spent. Today, most calls are filtered through an electronic switchboard and directed to the end user 14
without any pleasantries or greetings. Everyone is treated the same and no one is left feeling special in any capacity. In my opinion, this approach is a mistake, and a missed opportunity to endear oneself to the lifeblood of your business….the customer. Now, I am not the first to point this out. The fact of the matter is that most people would rather be greeted by a friendly voice on the phone and directed to the person that they need to speak to. However, receptionists are becoming a rare breed and the skill sets that they have honed over the years appear to be disappearing right along with them…..
why? So if the consensus is that we like to be treated politely when we call in, or visit, why does the trend away from good old fashion customer service continue? The answer is simple…because most companies feel it is too expensive to maintain. This, quite frankly is ridiculous. Good customer service is an investment that will pay dividends in the long run. To start with, customer service is not a department, or an individual job….it’s a concept. It starts with the initial sale and how the company is introduced and ends with each and every driver interaction. Essentially, customer service is the treatment of every customer, former customer, potential customer, people who may know a customer AND EVERYBODY ELSE in a professional and polite fashion. In short, it requires everyone to be respectful and show some common courtesy to those they engage on a daily basis. The second element of ‘customer service’ is to execute your commitments. The old adage, ‘do what you say and say what you do’, is as appropriate today as it was when it was first coined. So, if the concept is so simple and we all want to be treated in this INSIDETRUCKING.CA
BY STEVE WALLACE Principal GWallace 3 Management Solutions
fashion, why do we continually get it wrong? Again…the answer is simple…because most companies simply do preach it, or enforce it. Now before too many people stop reading, I need to clarify one very significant point. Treating people respectfully and courteously does not necessarily mean being soft or a pushover. It means being professional. Collections people need to collect, dispatchers need to dispatch and above all else, Managers need to hold people accountable for their actions. More often than not this requires individuals ‘demand’ things from others in order to achieve results. Just because one is demanding, does not mean they need to be disrespectful. In fact, there is always an opportunity to endear oneself to others if solutions can be offered, rather than harsh criticisms. For example, a collector who chooses to go with the ‘pay up or else’ approach is far less likely to ingratiate themselves to the customer (yes….the people in accounts payable are still the customer), than one who explains the credit terms, outlines their status, and advises when the account will be put on credit hold if payment is not made….politely, respectfully and INSIDETRUCKING.CA
professionally. Now I have been asked, ‘why is it necessary to act this way with our vendors and staff...they are not are customers and will never generate any sales’? I always worry when I see this sort of short-sightedness from anyone in a leadership capacity…. Once again…the answer is simple. These people interact with your customers. The perception or reputation of a company can be easily swayed by any disgruntled individual and someone who is in constant contact with your customers can do the most damage. Having a driver or customer service person who deals with multiple clients a day can do irreconcilable damage to multiple accounts in a very short period of time. The best way to prevent unhappy employees is to treat them like they are important…with respect… professionally…like a customer. After all, we tell our customers that we essentially are an extension of their business. Treating our employees like customers is a natural extension of this process. As I’ve mapped this out, it sounds very unconventional on the surface, but let’s review the facts..…
1. Everyone wants to be treated like they are important, regardless of how much money they spend. 2. Being courteous and professional is how everyone would prefer to be treated 3. Professional behaviour does not cost the company any more than unprofessional behaviour. 4. Excellent employee relations help foster customer relationships.
5. Customers prefer to deal with people they like.
The fifth point is really the key to this entire exercise. By differentiating yourself from the competition and making it easy and pleasant for your customers to do business with you, your customers are more likely to forgive small issues and less likely to balk over necessary price increases. Excellent customer service will not solve all of your customer issues, but it will go a long way to smoothing out the daily bumps in the road that we face every day.
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Mack Trucks Academy Receives CASE Accreditation Highlighting Mack’s focus on developing quality training programs to encourage better service for its customers,
Mack Trucks Academy recently received Continuing Automotive Service Education (CASE) accreditation from the National Institute for Automotive Service Excellence (ASE).
The accreditation acknowledges Mack’s focus on quality and offering customers superior after-purchase support and service. Mack Trucks Academy was evaluated against established industry standards to ensure that continuing education training meets best practices. “Receiving CASE accreditation spotlights the high-quality training programs offered through Mack Trucks Academy,” said Stephen Roy, president of Mack Trucks North American Sales and Marketing. “Meeting CASE standards shows Mack’s commitment to developing exceptional training programs to help increase the service and support for our customers while 16
continuing to support our dealers.” Training programs play an integral part in Mack’s customer support strategy and prepare dealer technicians and service personnel to support customers in each area of Mack’s Pedigree Uptime Protection service and support suite – service management, maintenance plans and vehicle diagnostics. Mack Trucks Academy provides extensive training for 14 different dealership job roles, including sales, parts, service and
technician, as well as training for drivers. Courses are available through e-learning and instructor-led classes conducted at seven locations in the U.S. and Canada. ASE is a non-profit organization established to improve the competence of automotive technicians through voluntary testing and certification. ASE established CASE Accreditation as a voluntary program after perceiving the need for ongoing training of experienced service technicians to keep up with increasingly complex technology.
analyst organization focused on driving organizational performance. Mack Trucks Academy received a Gold Award, the highest honor, for its comprehensive curriculum and certification program that helps Mack technicians progress through training as they work toward becoming master technicians. Mack’s ongoing investment in technician training also includes a partnership with WyoTech, a premier technical school. WyoTech offers degree
and diploma programs in the fields of automotive, diesel, collision/refinishing, motorcycle, marine and construction trades. WyoTech students enrolled in the Diesel Advanced Technology Education program receive specialized training on Mack engines, electronics, emissions, powertrain and chassis components. The program is designed to help students graduate as advanced apprentice technicians with a potential for an accelerated path to achieve Mack master technician status.
Mack Trucks received a 2013 Excellence in Learning Award from the Brandon Hall Group, a preeminent research and INSIDETRUCKING.CA
NAVISTAR NOW OFFERING ALLISON FUEL-EFFICIENCY PACKAGE ON MEDIUM-DUTY AND VOCATIONAL TRUCKS Navistar, Inc. announced it is offering the Allison Transmission FuelSense® fuel-efficiency package on its medium-duty and vocational International® truck models. FuelSense, available in Allison’s 1000, 2000, 3000 and 4000 series transmissions, automatically adapts shift schedules and torque, maximizing transmission efficiency based on load, grade and duty cycle, without sacrificing performance. “Allison’s internal testing shows FuelSense cuts fuel consumption by up to 20 percent depending on duty cycle and application,” said Steve Gilligan, vice president, product and vocational marketing, Navistar. “Through electronic software calibrations and mechanical improvements, the new features address powertrain efficiency, one of the many leading attributors to fuel economy.” FuelSense features are incorporated in part or completely in three levels: FuelSense Basic, FuelSense Plus and FuelSense Max. All features are available in the 3000 and heavy-duty 4000 series and will be available in the 1000 and 2000 series transmissions later this year. FuelSense features include: • 5th Generation smart controls, acceleration management and a precision inclinometer • EcoCal shift technology to keep engine speed at the most efficient level • Dynamic Shift Sensing to automatically sense when lowengine speed shifts can be made • Neutral at Stop eliminates the load on the engine when the vehicle is stopped to reduce non-productive fuel consumption and reduce emissions • Acceleration Rate Management relegates engine power to match acceleration curves and control engine torque “This is a great option for customers who operate in high density city environments or have demanding start and stop duty cycles and seek fuel economy improvements and cost savings,” Gilligan said. “We have seen FuelSense perform well in the International ProStar with the Allison TC-10 transmission and we are excited to now include this as an option on our medium-duty and vocational products.” FuelSense is also available in the International® TerraStar®, DuraStar®, WorkStar® and PayStar®.
NEWS
Ryder Makes it Easier for Commercial Customers to Rent Trucks Online with New Industry Leading Website
New Website Offers a One-Stop-Shop with One-of-a-Kind features for Quick and Easy Rental Reservations Ryder System, Inc., a leader in commercial fleet and supply chain management solutions, has launched the all new Ryder Rental Reservation Website to help commercial customers in the U.S. and Canada simplify the management of their truck rental needs. On the new website at http:// reservations.ryder.com, customers can quickly and easily reserve trucks online at their negotiated rates, a feature not available anywhere else in the industry. The site also enables customers to manage their rental profiles, conveniently locate Ryder rental facilities, view available vehicles, and modify or cancel truck reservations online. The Ryder Rental Reservation site is also available on mobile devices and offers a convenient 18
tablet interface for on-the-go customers. “As an industry leader, Ryder is committed to making it easier for customers to manage their fleets so they can focus on their core business,” said Rich Mohr, Vice President, Ryder Rental Operations. “The new Ryder Rental Reservation Website is a faster, no hassle solution that will help our customers operate more efficiently.” Ryder customers can register on the site and create an online profile to help them better manage their truck rental needs. Searches can be filtered by location (city, state, and/or ZIP code), and available vehicles are displayed at the customer’s negotiated rates, regardless of the vehicle location. Once
a vehicle is reserved, fleet managers will receive an email confirmation and can easily modify, cancel, and even replicate vehicle reservations online. Vehicles can be reserved and picked up the same day, and customers can view their past rental history, as well as vehicle insurance information. The new rental reservation site is available to all Ryder customers who register at reservations.ryder.com. For more information, customers can also call 1-800-345-9282.
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New Kenworth K270 and K370 Cabover Brochure Kenworth has produced a brochure on its new Kenworth K270 Class 6 and K370 Class 7 cabovers. The 12-page Kenworth K270 and K370 Cabover Brochure provides comprehensive product information, including detailed specifications for the PACCAR PX-7 6.7-liter engine, engine equipment and transmissions, gross axle weight rating (GAWR), suspensions, wheels/tires/ brakes, frame, cab, electrical system, paint and options. Also shown are K270 and K370 dimensions for cab to axle, axle to end of frame, wheelbase, truck length and body length. The new Kenworth cabovers feature a fresh new exterior, new dash and gauge cluster, front air disc brakes, electronic braking module, optional Allison 6-speed transmission, push-button control shifter, and Dana rear axles. The cabovers are standard with the PACCAR PX-7 engine rated at 220hp and 520 lb-ft of torque, and Allison
5-speed transmission. The standard 22.5-inch tire and wheel package enables the cabovers to match up to standard dock heights at pickup and delivery locations in several applications. Both truck models offer a standard air ride driver’s seat and 2-person bench seating with storage underneath. A new option is single driver and passenger seats with a large console providing storage and cup holders in between. Compared to a typical medium duty conventional, the K270 and K370 offer up to a 30 percent better curb-to-curb turning radius, a 63.4-inch BBC with an extra 45 inches of payload room, and a 35-foot overall length which is rapidly becoming the new norm in major metropolitan areas. Available with wheelbases ranging
Western Star Now Offers Neway ADZ Suspensions Western Star Truck Sales, Inc., is now offering Neway ADZ Series Heavy-Duty Drive Axle Air Suspensions by SAFHOLLAND as an option for Western Star 4800, 4900 and 6900 truck models. The ADZ Series suspensions feature a streamlined design that has reduced weight by more than 220 lbs per axle (compared to previous models). The new, more durable suspensions are ideal for severe-duty and heavy-duty vocational applications 20
from 142 to 242 inches in 12-inch increments, the Kenworth cabovers can accommodate bodies from 16 to 28 feet. A large 2,500-square-inch wraparound windshield combines with large side windows to give optimum visibility. The Kenworth cabovers also offer a new “clear rail” package that relocates the air tanks, DEF tank, battery box, and exhaust after-treatment up behind the cab. This new option opens up room for custom bodies, such as street sweepers. The new Kenworth K270 and K370 Cabover Brochure is available from Kenworth dealers in the United States and Canada or online at www.kenworth. com.
and the weight savings can contribute to increased payload and operating efficiencies. New features such as an Integral Lower Control arm module, which improves roll stability for high center of gravity load vehicles, will further benefit the superior performance of every Western Star 4800, 4900 and 6900 truck model. “Western Star trucks already are constructed with the strongest components that withstand the harshest environments, making the new ADZ Series suspensions an ideal match for our trucks,” said Ann Demitruk, director of marketing for Western Star. “Our vocational customers will appreciate this tough and stable solution.” The ADZ Series suspensions are available in single, tandem and tridem axle configurations, ranging from 23,000 lbs to 78,000 lbs. INSIDETRUCKING.CA
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EDUCATION TRUCKING LIFE
2014 TRUCKING RATES... WHERE ARE THEY GOING? Ok... I think it’s time for True Confessionsabout something that has been on my mind for quite some time. My name is Glenn... and I am Costcoholic. My wife has known it for years, after seeing last month’s American Express bill, I am just now to the point where I can start to admit it. They should name the store Costco 300 because I never seem to get out of there anymore without at least spending $300! One of my Costco purchases earlier this week was replacement blades for my Mach 5 razor. I almost fell over when I saw that a 16 pack was $50 (good thing it was on coupon). True, it’s now a 5-Blade Shaving Surface Technology with 5 PowerGlide Blades spaced closer together to help reduce pressure-with more comfort and less irritation than MACH 3; which of course provides a pretty darn good shave that is much closer than the twin blade I used when I first started shaving. Hmm, who would have thought 30 years ago we’d be shaving safely with this many blades? The technology certainly has 22
obviously come a long way. It’s been a long time since I wandered into the office with a piece of toilet paper on my face, put there to stop the bleeding from a nick. In fact, I’m not even sure with this new technology you can cut yourself unless you’re an idiot. Technology in trucking has also come a long way since the early 80’s. Think about it. Back then, the only way you knew where your trucks were, was to have drivers call in from a payphone when they had time to stop. Now, you have the ability to tell your customer exactly where their load is and almost to the second when it should be delivered. Many things in the truck have also improved. The comfort of the ride is incredible and the quality of the air coming from the exhaust is almost better than what’s getting sucked in. Because of all this, costs of equipment have also gone through the roof. In addition fuel, primary insurance, employee wages, operating expense, +++ have also all increased substantially. The strong The Canadian dollar makes trucks a bit more affordable but it’s also bad for cross border business. All
these factors have placed a tremendous strain on our industry, and yet fleets and Owner/ Operators made more money in the mid-80’s than they do now. We all know what happened...but no one seems to know how we can fix things Or should I say we all know how we can fix it but we can’t seem to make it happen. A few year ago at our annual sales meeting, we hired an international trainer that put on one of the best team building exercises I have ever participated in. It is called the Pit Crew Challenge (check it out at www. pitcrewchallenge.ca). The trainer used a real NASCAR as part of the training program and we all became the pit crew! After the initial introduction in the meeting room, our group was divided into 3 teams and sent out to the parking lot where we were met by race team instructors standing by their NASCAR. This team of instructors provided us with the equipment and specific instructions for each group on what to do. The goal was to change all four tires on the race car under the clock and try to improve as we went along. We began, and the testosterone was flowing. INSIDETRUCKING.CA
BYGLENNCALDWELL Glenn Caldwell is the Vice-President of Sales for NAL Insurance Inc. of London ON. For over 25 years, Glenn has worked closely with many fleets across the country to ensure their Owner/Operators have the protection they need to Keep Rollin’.
Everyone felt that the goal was to beat the other team’s times, even though the trainer told us different. As the day progressed and we went back into the boardroom for further instructions, we realized quickly that our goal was really something different... to focus on our customer! Once we realized that it was not about us, but instead about our customer, we completely changed focus, and our results changed tremendously! Sometimes we get caught up thinking it is us, but at the end of the day, it is about our customer. Let’s face it, I thinks some of you would agree that many fleets have been held hostage by their customers for the last few years; with the take it or leave it type attitude. Isn’t it getting close to the time where the tables could possibly be turned? How about this.... Effective October 1st everyone needs to increase rates by a minimum of 15% + increase fuel surcharge. Ok... now before I’m of accused all kinds of things and called by a wrath of legalese... I’m only kidding about the industry setting rates. INSIDETRUCKING.CA
Many fleets I talk to say that they can’t handle the business they have and need to hire more drivers, yet when I ask if they are getting the rates they acknowledge to have out. Instead of just hiring more drivers ...wouldn’t it be nice to get more revenue so we can afford to pay our current O/O’s and drivers more? It may be a good time for business owners to build a better case again for their customers (industry partners), showing them the value they bring to their organization (on time accident free freight) and tell again why an increase is absolutely necessary moving forward. There will be some customers that are only concerned about getting the absolute lowest price but can you really afford to haul for them? I think way back to my very first sales job. I thought I was making ok money for my age but spent a lot of time on the road away from home and had a ton of expenses. When I finally sat with my accountant at tax time he was quick to point out that I pretty much just broke even. All that work and no profit...talk about a TSN turning point.
Don’t get me wrong, I know this issue has been talked about for years at every major trucking event and it’s easier said than done. I certainly don’t profess to be an expert and may not even be qualified enough to write about the topic, but we all know what they say about doing the same thing over and over and expecting different results. So...what are your thoughts on what can be done? Whether you have an out of the box idea, an old idea or one that is new, drop me a line and I will post them on our website and may even do a follow-up article on some of the suggestions. Who knows where it will go? Now that we have pretty strong economy and a shortage of qualified drivers, isn’t it time to do something about rates? Is it time for another TSN turning point? Gillette found a way to stop the bleeding, why can’t we?
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TEHNOLOGY
Volvo Trucks Training Programs Recognized for Quality with CASE Accreditation The National Institute for Automotive Service Excellence (ASE) recently awarded Continuing Automotive Service Education (CASE) accreditation to Volvo Trucks Academy, the training arm of Volvo Trucks in North America. CASE accreditation helps ensure high-quality training programs, which ultimately improve a retail dealer’s ability to provide exceptional customer service and support. The voluntary accreditation program reviews a training provider’s programs against established industry standards, ensuring that the continuing education training adheres to best practices. working service technicians. “CASE-endorsed professional development and continuing education is a valuable component in our ongoing efforts to address the well-publicized shortage of heavy-duty service technicians,” said Nyberg. Volvo Trucks continues to invest in developing new technicians and fostering the knowledge and skills of aspiring Volvo master technicians. Through its partnership with WyoTech, students in the institution’s Diesel Advanced Technology Education program receive training tailored specifically for Volvo chassis, powertrain, emissions, electronics and electrical systems in preparation for an entry-level position servicing and repairing Volvo trucks. “CASE accreditation drives continuous improvement of our instructional program and differentiates us within the heavyduty truck industry,” said Göran Nyberg, president, Volvo Trucks North American Sales & Marketing. “Exceptional training is vitally important for the success of our dealer network and drives a greater value of ownership for our customers. Accreditation also validates the quality of training we provide to customers who operate their own service networks.” “Penske has high standards for truck fleet maintenance training programs and we have strongly supported CASE accreditation in our internal certification training program for several years,” said Bill Jacobelli, Senior Vice President of Maintenance at Penske Truck Leasing. “We commend Volvo on their achievement and their shared commitment to following industry standards for sound instructional development of fleet maintenance technicians.” Volvo Trucks Academy provides dealership sales, parts, service, technician and driver training programs through online e-learning and instructor-led classes held at six locations throughout the United States and
Canada. Additionally, technician and driver training programs are offered exclusively to Volvo customers. Volvo Trucks Academy delivered more than 5,800 instructorled training courses and nearly 110,000 e-learning courses to Volvo dealerships and Volvo customers in 2013. ASE is a non-profit organization established to improve the competence of automotive service technicians through voluntary testing and certification. Recognizing the need for ongoing training of experienced service technicians to keep up with increasingly complex technology, A S E established C A S E Accreditation as a voluntary certification program for training providers that offer continuing education to
Volvo’s VistaTech certification program provides technicians with the opportunity to complete instructor-led and web-based training courses to develop their skills and attain advanced certification levels as they work toward becoming a Volvo master technician. The VistaTech certification program is a proven tool for helping technicians further their careers and increase the number of Volvo master technicians in the Volvo Trucks dealer network.
DRIVERRECRUITMENT
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SAFETY & COMPLIANCE
Positive IRP Changes to Reduce Admin Burden and Costs for Carriers IRP recently communicated with the Canadian Trucking Alliance that positive changes are on the way for the IRP Program starting January 1, 2015, when the new IRP Full Reciprocity Plan (FRP) goes into effect across North America. The Canadian Trucking Alliance, through each provincial association, worked with government to bring forth the change, which impacts the distance reporting and registration authority for all inter-jurisdictional motor carriers registered under IRP, including new and expanded operations. Cab cards for both first-time registrants and renewing carriers will display all jurisdictions and the vehicle’s appropriate registration weight. The FRP will reduce the number of permits carriers have needed to buy and fees they
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have paid for added states. IRP registrants renewing for an effective date of January 1, 2015 and beyond will be registered under FRP as will any new registrants registering for the first time on January 1, 2015 or after. For example, a carrier whose current registrations expire on March 31, 2015, they will renew under FRP effective April 1, 2015. Full details on renewal processes for Ontario carriers in the IRP program will be forthcoming from MTO in mid to late September.
adding jurisdictions during the registration period or expanding their operations into jurisdictions where they had no actual operations during the distance reporting period. In the coming weeks OTA will be providing more detailed information to the membership as it is received from MTO, including training and out-reach resources.
First-time registrants will pay fees based on the base jurisdiction’s average per vehicle distance chart. Renewing carriers will pay fees based solely on their actual operations during the distance reporting period. This change will eliminate the requirement for existing carriers to pay fees over 100% when
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Mack Adds Mack® MP8® 505C+ to Engine Lineup Designed for customers seeking a powerful high-performing 13-liter engine, Mack Trucks announced today its newest powertrain offering – the Mack® MP8® 505C+. Built on the 13-liter MP8 engine platform, the MP8 505C+ offers 505 horsepower and 1,860 lb.-ft. of torque. The MP8 505C+ delivers the maximum amount of torque in all gears to maximize fuel efficiency, as well as the customer’s return on investment. The MP8 505C+ is ideal for long-haul applications and those requiring the muscle to easily conquer mountainous terrain. “This engine is all about power and performance,” said Roy Horton, Mack director of product marketing. “The MP8 505C+ is an excellent option for customers seeking a lower-displacement engine, which saves weight and improves fuel economy, but one that can also readily manage heavy loads across rigorous terrain.” The MP8 505 C+ is available in the Mack Pinnacle™ Axle Forward and Axle Back models. The Pinnacle model is designed for durable over-the-road hauling with a Mack Advantage™ chassis to optimize payload. The Pinnacle model delivers nearzero emissions through the combination of the MP8 engine and Mack ClearTech™ SCR technology. The MP Engine Series also is designed with fewer parts, offering operators an engine that’s built to last. “The MP8 505C+ builds on Mack’s longstanding commitment to customizing solutions to best fulfill a customer’s needs,” Horton said. “The MP8 505C+ offers the power you need packaged in a fuel-efficient and cost-effective way.”
The Mack MP8 505C+ is available now for order and delivery.
Ask Yourself... How do you StakUp? Are you interested in knowing if‌ Your fuel costs are comparative to the rest of the industry? Your insurance costs are comparative to the rest of the industry? Your maintenance costs are comparative to the rest of the industry? Your equipment costs are comparative to the rest of the industry? Your operational costs are comparative to the rest of the industry? Your labour costs are comparative to the rest of the industry? Find out how YOU StakUp! Find out how you can be best in class!
Coming soon, sign up for more information at www.stakup.co 34
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FOCUS BUT WHERE? If you’re like most entrepreneurs there are situations that you will find yourself in that eat up a lot of your time and lead you to ask yourself “what has this got to do with trucking”. These are the distractions that you must show discipline with so that you stay committed to those things that help grow your company. If you happen to have that discipline, then the next question is where am I needed most in my small business, where is this business weak, where does it not stack up to the rest of the industry. Here in lies the million dollar question and the real discipline test, for we as humans will always gravitate to our comfort zones, whatever they may be in our businesses, could be operations, sales, or maintenance. It is typically one of these that truckers are most comfortable in, which is why when I am typically asked to go out to visit trucking companies. I can usually guess that what I’ll be asked to give advice on, and nine times out of ten it will be in the safety realm, compliance, HR, administration or operating systems. Makes sense right? So here are a couple of ideas for you to consider if you think you might be in this position. First would be to perform a SWOT test on your business, I have written articles on this time tested effective tool in the past, SWOT of course referring to Strengths, Weaknesses, Opportunities, and Threats. Recognizing of course that identifying where you are exposed or weak is just a first step in the process. It’s what you’re going to do with that knowledge that is of equal or greater importance. I won’t bore you with the explanation of the whole exercise, if you’re interested just send me a request and I will send you the information.
In many sectors of the economy one would depend on their accountants for direction and advice but unfortunately there are not to many accounting firms that I am aware of that really understand the trucking segment. This has always confused me considering the size and scope of the opportunity for firms to carve out a nice sized trucking niche. I would go so far as to say that 99% of the accounting firms I have come in contact with over the years have no clue about what it takes to manage a trucking company, not to say they can’t make the numbers balance, most of them can do that part, they help keep the banker’s covenants satisfied right? But when you consider the cost of this exercise and what you get out of it as a management tool, is there true value there, likely not for what it’s costing you and your company? Of course larger companies might have a CA on staff that, along with many other duties would not only produce financial statements but also identify trends in the business to alert management to various anomalies that might arise. They may even have built an operating model for the company to do future planning. What these folks can’t do though is compare their performance to the competition to see where they stack up against various key performance indicators, things such as daily revenue, maintenance cost, labour cost, admin cost, trucks per dispatcher, average length of haul, MPG, cost of fuel, insurance cost etc. Fortunately there is a new service coming down the pipe that should be available shortly and that can fill the void called StakUp. This new service is specifically designed to allow owners and managers of trucking companies to focus in on
EDUCATION
BYRAYHAIGHT CEO at Transrep Inc. Executive Consultant at NAL Insurance President at Haight Consulting Group Inc.
those areas of most need within their operation. This service will ask companies to anonymously, online, submit numbers from their operation into a standard reporting form on a monthly basis, what they will receive in return is a measurement as to where they stack up against their competition in various EPI’s (Essential Performance Indicators). This will free people up to focus on where their company needs to be stronger or more efficient and more profitable. In addition there will resource material available from a library of educational products relevant to each of the EPI’s that are measured. If that doesn’t get you the detail that you need to bring your numbers up to an acceptable level, there will be various consultants who have expertise in the field that will be accessible to all subscribers to the service. In addition StakUp has a built in ROI formula for your business so that you will be able to measure exactly what your return is for your investment in this new management tool. Could this be what many trucking companies have been looking for, could there finally be a tool that will show folks where and how to be more successful. If you’re interested the release for the product is scheduled for late September 2014, you can head to http://stakup.co and you will be notified as to the progress and opportunities that will arrive shortly. We all spend countless hours working at our businesses the ticket is to make those hours as productive as possible on those things that will bring the biggest return on investment to your business. Take Good Care and Safe Trucking Rjh
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agly idn m¨µh hnyry tYksI clfAux vfly zrfeIvrF ny iehnF ƒ afpxIaF pWgF lfh ky idWqIaF, afpxy kmIj dy ky AuhnF df nµgyj ZWikaf qy imnF iksy vfD¨ ikrfey df lflc kIiqaF AuhnF ƒ GroN-Gr phuµcfieaf» ieho ijhIaF sYNkVy AudfhfrxF hn» sVk qy pey iksy jKmI ƒ hspqfl phuµcfAuxf, vyly-kubyly iksy rfhgIr dI mdd krnI , pr iesdy bfvj¨d siBaf-smfj ivc zrfeIvr ƒ kdy vI siqkfr dI ingfh nfl nhIN vyiKaf jfdf» Aus bfry qrF qrF dy GtIaf lqIPy bxf ky suxfey jfdy hn» ievyN iek afdmI suxfAux lWgf- iek cONk ‘c bVI BIV sI» lgdf sI koeI aYksIzYNt hoieaY, mYN vI vyKx lWgf, pr idsy kuJ nf, Pyr vI DWkm-DWkf krky agFh hoieaf-puiCaf kI gWl aY? aFhdy iek zrfeIvr jKmI ho igaf- sfly aYN BIV krI KVy sI ijvyN koeI bµdf gWzI QWly af igaf huµdy....» qy ieh lok zrfeIvr ƒ afdmI nI smJdy » gWzI dy ieµjx vFg iesƒ vI gWzI df hI koeI purjf smJdy hn» qy smF hI jfxdf hY ik ieh smfj kdoN zrfeIvr ƒ afpxy hI vrgf nykÈrIP iensfn svIkfrky afpxy ivc Èfml krygf»
BY BALDEV SINGH
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Cummins First to Meet 2015 LEV III Emissions Regulations Cummins 6.7L Turbo Diesel Is the First Diesel Engine in a Medium-Duty Vehicle Certified to Meet Low-Emission Vehicle III (LEV III) Standards Cummins Inc. announced that it has received certification for its 6.7L Turbo Diesel from the California Air Resources Board (CARB), meeting the Low-Emission Vehicle III (LEV III) standards. This new standard applies to all vehicles under 14,000 lb GVWR. The Cummins 6.7L Turbo Diesel powers the Ram Heavy-Duty lineup, and is the first medium-duty diesel engine in the 8,501-14,000 lb GVWR segment to be certified to the new 2015 LEV III standards. “At Cummins, we demand that everything we do leads to a cleaner, healthier and safer environment,” said Jeff Caldwell, General Manager - Pickup Business. “Being the first in this segment to certify to these new
standards demonstrates our continued commitment to the environment, and meeting more stringent requirements without hardware changes allows us to maintain the proven capability and reliability that our customers have grown to expect.” Under LEV III, the nitrogen oxide (NOx) and non-methane organic gas (NMOG) standards are combined into a single NOx+NMOG standard, along with extension of emissionsuseful life to 150,000 miles for emissions control systems. LEV III standards also introduce more stringent NOx+NMOG fleet average requirements, which phase in from MY 2015-2022 for all medium-duty vehicles. These new standards were adopted by the Air
Resources Board (ARB) in January 2012. This comes as Cummins implements its most comprehensive environmental sustainability plan ever. The plan, announced in early 2014, builds on past successes to address the company’s biggest opportunities to make a positive environmental impact -- from the materials it buys to its products in use. The plan also includes specific goals for Cummins to reduce its environmental footprint. Cummins began providing diesel engines to Chrysler in 1988, and has shipped over 2 million engines in the last 25 years.
TECHNOLOGY
PETERBILT INCREASES MODEL 579 VERSATILITY WITH NEW SMARTAIR CONFIGURATIONS Compact space-saver battery boxes now available for Peterbilt’s no-idle SmartAir system on the Model 579 allow for greater spec’ing flexibility with new chassis configurations, Peterbilt Motors Company recently announced. “The SmartAir system provides customers with unparalleled climate control performance through our exclusive no-idle technology that is fully integrated and factory installed on select Peterbilt models,” said Landon Sproull, Peterbilt Chief Engineer. “Offering the spacesaver battery box option for our Model 579 minimizes weight and further reduces what was already the industry’s smallest footprint for a no-idle cooling system. “Additionally, the space-saver battery box can be mounted to the chassis in a variety of locations allowing for greater spec’ing flexibility, including exhaust configurations with the diesel particulate filter and selective catalytic reduction catalyst in the right-hand, under-cab position.” The space-saver battery box is constructed of lightweight aluminum and available with
a choice of either an aluminum or composite cover. The lightweight, compact SmartAir system is available for Peterbilt Model 579s equipped with a 72- or 80-inch sleeper.
SmartAir can help customers save in annual fuel costs, comply with anti-idle regulations and reduce their carbon footprint. It has a 7,500 BTU/Hour cooling capacity – keeping the sleeper comfortable even in the harshest hot-weather climates – and can operate for up to 10 hours on a single charge. “Both SmartAir’s
cooling capacity and charge efficiency are among the highest in the industry,” said Sproull. The system is powered by Odyssey absorbed glass mat batteries, which can be housed in the new space-saver box or in previously offered aluminum box options, such as aerostyled or with a non-slip step cover. SmartAir has a split-system design which means the brushless condenser fan is remotely located in a low, central position outside the cab for optimum performance and maximum under-bunk storage capacity. As a factory-installed option, SmartAir is fully integrated into the existing sleeper HVAC system and utilizes existing ducting for superior fit and finish and quality. The system is easy to operate and is controlled through an in-sleeper LCD display. The space-saver battery boxes can be mounted in two new positions: right-hand, back-of-cab and left-hand, back-of-sleeper. These join the existing position of right-hand under the cab.
ENTERTAINMENT
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‘hYdr’ ‘c kµm krky bhuq hI KuÈ hY ÈrDf bflIvuWz dI nvIN aiBnyqrI aqy ÈkqI kp¨r dI bytI ÈrDf kp¨r afpxI afAux vflI iPlm ‘hYdr’ ‘c kµm krky bhuq hI KuÈ hY» sfl 2010 ‘c irlIË iPlm ‘qIn pWqI’ nfl afpxy kYrIar dI Èur¨afq krn vflI ÈrDf kp¨r dI iPlm ‘hYdr’ 2 akq¨br ƒ irlIË hovygI» ies iPlm ‘c ÈrDf kp¨r ƒ qWb¨ aqy ierPfn Kfn vrgy mÈh¨r klkfrF nfl kµm krn df mOkf imilaf hY» ÈrDf ies dy leI Kud ƒ KuÈ-iksmq vflI smJdI hY» ÈrDf ny ikhf, ‘’mYN qWb¨ aqy ierPfn vrgy klfkfrF nfl kµm krn dI klpnf vI nhIN kr INSIDETRUCKING.CA
skdI sI» mYN KuÈ iksmq vflI hF ik mYƒ afpxI 5vIN iPlm ‘c hI ieh mOkf iml igaf hY» mYN iPlm ‘c kµm krn dOrfn aYkitµg dy itps ley sn» qWb¨ kYmry dy sfhmxy iek vDIaf adfkfrf hY pr afP kYmrf vI Aus dI Aurjf quhfƒ mihs¨s huµdI hY» mYN ivÈfl sr nfl kµm krky bhuq hI KuÈ hF»’’ iËkrXog hY ik ivÈfl Bfrdvfj dy inrdyÈn ‘c bxI ‘hYdr’ ‘c ÈrDf kp¨r qoN ielfvf Èfihd kp¨r, qWb¨, ierPfn Kfn afid dIaF muWK B¨imkfvF hn»
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ENTERTAINMENT
hux asl i˵dgI ‘c tIcr bxygI ieh adfkfrf! idWlI X¨nIvristI dy ÈRIrfm kflj afP kfmrs ‘c X¨Q kfnPrµs cWl rhI hY» ies ‘c ÈnIvfr ƒ bflIvuWz adfkfrf dIaf imrËf asl i˵dgI ‘c ividafrQIaF ƒ pVHfAuNdI nËr afvygI» ies dOrfn Aus df tOipk ‘ien id afeI afP id stOrm’ hovygf» ies ivc Auh ividafrQIaF ƒ aYzvFs stWzI, pRogrYWs, globlfeIËyÈn, rYipz kimAUnIkyÈn vrgy iviÈaF ‘qy qknIkI jfxkfrI dyvygI» nfl hI BIV ‘c afpxy afp ƒ ikvyN sfibq kIqf jfvy, ikvyN s¨cnfvF dy jµgl ‘coN afpxy kµm dI jfxkfrI kWZI jfvy afid iviÈaF ‘qy ividafrQIaF nfl gWlbfq krygI» iehI nhIN Auh ividafrQIaF nfl gWlbfq krky afpxy qjribaF dy afDfr ‘qy afpxI sPlqf df rfË dWsygI» Auh ividafrQIaF nfl afpxy jIvn dy kuJ sPlqf dy mµqr vI sFJy krygI»
‘pIky’ dy kfrn ies iPlm dI irlIi˵g zyt bdlI anurfg kÈXWp dI iPlm ‘bFby vYlvyt’ dI irlIi˵g zyt bdl idWqI geI hY» bflIvuWz dI mÈh¨r adfkfrf anuÈkf Èrmf aiBnIq iPlm ‘bFby vYlvyt’ dI irlIi˵g zyt ies sfl dI ikRsimm ƒ CWz 28 nvµbr ho geI hY» asl ‘c afimr Kfn dI iPlm ‘pIky’ vI ies sfl ikRsims ‘qy irlIË ho rhI hY» Èfied iesy kfrn ‘bFby vYlvyt’ iPlm dI irlIi˵g zyt bdl idWqI geI hY» hflFik rxbIr ny ‘pIky’ iPlm dy kfrn ‘bFby vYlvyt’ iPlm dI irlIi˵g zyt ƒ bdlx dI gWl qoN mnHf kr idWqf hY» AunHF ny ikhf hY ik pihlF irlIË krn df kfrn ‘pIky’ nhIN hY, sgoN ‘bFby vYlvyt’ iPlm ƒ vWD qoN vWD lok dyK skx, ies leI ies iPlm dI irlIi˵g zyt bdlI geI hY» 40
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NAVISTAR LAUNCHES “GAME ON” PARTS SALES EVENT THROUGH INTERNATIONAL TRUCK AND IC BUS DEALERS Navistar, Inc. announced its fourth quarter “Game On” parts sales event and sweepstakes for truck and bus customers in the United States and Canada. Now through October 31, 2014, customers enter to win 60 Ultimate Tailgate packages on parts purchases of $1,000 or more at International Truck or IC Bus dealerships. Customers will also receive an authentic leather football with their entry to win. “When our customers win, so do we,” said Michael Cancelliere, senior vice president and general manager, North America Parts, Navistar. “Our dealers have a lot to offer our customers and we are confident that our ‘Game On’ promotion will provide some energy and excitement for them as well as our dealers and employees. When customers call or stop by their local dealer to participate in this
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promotion, they will be pleasantly surprised at how competitive we are on all-makes parts. For those customers interested in even greater savings, we also offer an extensive breadth of products under our Fleetrite brand.” “Game On” ultimate tailgate party packages include items such as a 40-inch flat screen television, wireless bluetooth speaker, portable grill, pop-up canopy and more. Each package has an estimated value of $2,700. “With tailgate season approaching, our ‘Game On’ sales event is a great way to get our customers ready for the road and Sunday’s big game,” said Dick Sweebe, partner, Summit Truck Group. “We look forward to serving one of the lucky winners.” The first 30 winners will be selected in early-October with the remaining 30 winners drawn in early-November. More information is available at the company’s dealer locations or online at Internationaltrucks.com/gameon and ICBus.com/gameon. Navistar offers an extensive dealer network in North America with more than 800 International Truck and IC Bus locations.
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Alliance Truck Parts Offers New RSD Brake Drum Alliance Truck Parts, one of the leading all-makes parts brands in the commercial transportation industry, has expanded its brake line to include a new Alliance 16.5” x 5” Reduced Stopping Distance (RSD) steer axle brake drum for vehicles up to and including 14,700lb gross axle weight rating. Unlike many other brake drums, the new Alliance RSD drums are cast and machined in the United States to meet high quality standards, ensure maximum safety, and achieve high performance and durability standards. The brake drums are machined for a durable and superior brake surface that prevents “shoe slap” and vibration. They are FMVSS 121- compliant and meet or exceed current OE and SAE standards. “We’re proud of this new Alliance RSD brake drum offering, which is the perfect option for newer truck models,” said Wayne Turner, aftermarket product marketing manager for Daimler Trucks North America. “Many customers and dealers have requested an Alliance RSD option that is made in the United States. This addition to our brake drum line will provide our customers a durable, Americanmade brake drum at a great price.” Alliance brake drums are backed by a 1-year/unlimited-mile, nationwide warranty serviceable at more than 800 locations, including Freightliner, Sterling, Western Star and Thomas Built Buses dealerships in the U.S. and Canada, and Travel Centers of America and Petro locations nationwide. To learn more about Alliance Truck Parts and the brake and wheelend product line visit alliancetruckparts.com or visit a local dealer.
Data Analytic and Reporting Drivers HOS (Finesse HOS) IFTA (Finesse IFTA) Cloud Dispatch MTO/DOT Audit Consulting C-TPAT, CSA, PIP, FAST Authorities and Permit Performance Monitoring
Additional partners in the project included Valvoline,® which provided NextGen® engine oils specifically designed for lower CO2 emissions, and Freightliner Custom Chassis, which provided a prototype MT45 Class 5 step-van vehicle. Using corn-derived E-85, the high thermal efficiency and powerto-weight ratio of this engine results in 50 to 58 percent lower well-to-wheels CO2 emissions compared with the gasoline engine baseline. Using second-generation lignocellulosic-derived E-85, the powertrain’s efficiency features deliver an impressive 75 to 80 percent lower well-to-wheels CO2 emissions, depending on the drive cycle. Cellulosic E-85 is less intensive in terms of land use, tilling, fertilizing and harvesting than corn-derived E-85. Although not in high-volume production today, cellulosic ethanol represents a promising production pathway for future fuels. This demonstrates that significant reductions in GHG emissions can be achieved with current commercially available E-85 fuels, with even greater potential in the future when cellulosic ethanol technology matures and becomes mainstream.
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FEATURED
BY JAGROOP BAL
D
riving is a skill that requires your full attention to safely control your vehicle and respond to events happening on the roads around you. Driving involves constant and complex coordination between your mind and body. Events or things that prevent you from operating your car safely are distractions. There are three types of distractions and they are anything that takes your: • eyes off the road (visual). • mind off the road (cognitive). • hands off the steering wheel (manual). Distracted driving takes you away from the primary task of driving. Driving requires your full attention at all times. Below are some alarming statistics from CAA: • Cell phones are one of the most common distractions for drivers. Drivers engaged in text messaging on a cellular phone are 23 times more likely to be involved in a crash or near crash event compared with non-distracted drivers. (Virginia Tech Transportation Institute, 2010) • 84% of distracted-driving-related fatalities in the US were tied to the general classification of carelessness or inattentiveness (National Highway Traffic Safety Administration, 2009) • 80% of collisions and 65% of near crashes have some form of driver inattention as contributing factors (National Highway Traffic Safety Administration, 2010) • Distracted drivers are 3 times more likely 46
to be in a crash than attentive drivers (Alberta Transportation, 2011) • Driver distraction is a factor in about 4 million motor vehicle crashes in North America each year • Children are four times more distracting than adults as passengers, and infants are eight times more distracting than adults as passengers • Economic losses caused by traffic collision-related health care costs and lost productivity are at least $10 billion annually. That’s about 1% of Canada’s GDP! (Government of Canada) • In 2010, distracted driving was a contributing factor in 104 collision fatalities in British Columbia (RCMP) • International research shows that 20% to 30% of all collisions involve driver distraction (Alberta Transportation, 2011)
Tips to Avoid Distracted Driving Before you drive:
• Allow plenty of travel time • Review all maps and directions prior to driving • Put all reading material in your trunk • Keep the vehicle tidy and do not use it as a place to store things • Stow and secure loose objects in their proper place • Prepare children with everything they need prior to driving • Secure pets properly prior to driving
• Preset climate control and radio prior to driving • Pre-program route on GPS devices prior to driving
While you’re driving:
• Allow phone calls to go to voicemail • Do not text, surf the web or read emails • Do not eat, drink or groom • Do not smoke • Stop at safe locations (rest stops or commuter lots) to make and receive calls • Keep two hands on the wheel for better control and less fatigue • Keep your eyes and mind on the road Distracted driving is a national issue. As a result, all 10 provinces in Canada have some form of cell phone/distracted driving legislation in place. Ontario’s ban on handheld devices while driving took effect on October 26, 2009. Drivers caught using a hand-held device will face a set fine of $225 plus a victim surcharge and court fees for a total of $280. Drivers who challenge the ticket in court face fines of up to $500.
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