www.insightssuccess.in
Vidya Ramadasan Director
Sheetal Ramkumar Founder & CEO
Sudeip Kummar Founder
Divya Chauhan Vice President - Sales
Vidula Dalvi Vice President - Sales
Nilesh Chavan Vice President - Service Delivery
Ramakrishnan J Vice President - Service Delivery
The Avant-garde Powerhouse of Mavericks and Polyglots
Gaurav Pandey Vice President - Pre Sales and Product Management
Avik Majumdar Vice President - Partnership and Alliances
Best Companies to Work For 2021
Nidhi Purohit Vice President - Multimedia
2021 | VOL-07 | ISSUE 07
Editor’s Note E
ESTABLISHMENTS THAT GIVE WINGS TO YOUR CAREER
very individual wants to work for a company, which gives them the opportunity to explore and learn more. They are always on the lookout for such companies which value their efforts and recognize them as important members. This is where the top companies step in. They encourage the employees to learn, evolve, and push their limits. These prominent companies have a focused business plan; they never falter in the face of adverse situations. Rather, they take up every challenge as an opportunity to prove themselves and to make an impact on the industry and society at large. These companies are driven by the objective of not only expanding their business, but also, to let the employees become better versions of themselves. They allow the employees to let their creative juices flow and come up with new ideas. This, in turn, boosts the confidence of the employees and they give their very best to lead the company to the pinnacle of success. Excellent companies focus on their strengths and never compromise on the quality of service. They never let go of any opportunity to expand or to try something new, which is beneficial for both the employees and the customers. They are the torchbearers of their domain and are ready to adapt to changing technology and cultures.
Sumita Sarkar Editor-in-Chief
sumita@insightssuccess.com
They are the agents of change in corporate culture. As such, these business establishments always try to introduce new and innovative activities and procedures, which encourage the employees to put in their best efforts and reap the desired results. These companies always focus on the development of the employees. Accordingly, they set achievable goals for them and also create room for training and development. With the changing nature of businesses, these companies ensure that they are also always at the top of the game. They believe in healthy competition and respect their competitors in the industry. These prominent companies are ever ready to embrace change and step into the next level to ensure the delivery of better services to their clients. With an eye on the future, these prominent companies always keep track of the latest developments in technology and employ them to achieve better outcomes. This helps them to efficiently utilize time and resources while fulfilling the customer requirements in a stipulated time period.
Last but not the least, these companies are strict believers in the saying, ‘customer is king’. Accordingly, they pay attention to various concerns of the customers and solve their queries quickly. They are driven with the zeal to provide customers with immersive experiences and march ahead towards exploring endless possibilities. Hence, in this issue of Insights Success, join us on a journey to explore the pathbreaking companies of 2021, which are delivering quality output in every aspect ranging from company culture, employee development, customer experiences, and so on. Have a great read!
White Globe The Avant-garde Powerhouse of Mavericks and Polyglots
COVER STORY
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Citrus Informatics (India) Pvt. Ltd. Enabling Clients to Ensure Sustainable Growth for Years
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C O N T E N T
Infinity Architects and Interior Designers Shaping Spaces with Timeless Designs
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Cloudnine (Kids Clinic India) Enabling All-Embracing Maternity Care
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Techugo Transforming the Indian Mobile App-Development Industry through Innovation and Excellence
Ar cles 22
Corporate Communication
30
Hiring Insights
The Essence of Effective Communication in the Corporate World
7 Top Trending Hiring Hacks
Editor-in-Chief Sumita Sarkar Deputy Editor Abhishaj Sajeev Managing Editor Darshan Parmar
sales@insightssuccess.com
Assisting Editor Ananda Kamal Das
JULY, 2021
Contributing Writer Yash, Devyani Chief Designer Priyanka Rajage Designing Head Vishal Pawar Co-designer Rashmi Singh
Operations Head Megha Mishra Business Development Manager Ashwini Pahurkar Sr. Business Development Lead Tejaswini Whaval Business Development Lead Asif Patel Business Development Executive Kajol Karale Technical Head Aditya Kothare Technical Specialist Amar Sawant
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BEST
COMPANIES To WORK For 2021
Company Name
Management
Brief
Citrus Informatics (India) Pvt. Ltd.
Sarji R Mohammedali Founder and CEO
Citrus Informatics is an ICT company that uses well-defined processes and best practices and innovative thinking to develop breakthrough solutions
Cloudnine (Kids Clinic India)
Dr. Kishore Kumar Cloudnine provides world-class medical expertise, state-of-theFounder and Chairman art facilities, and staff dedicated to the holistic well-being of the patient and the child
Infinity Architects & Interior Designers
Mr. Ajinkya Dhumal Principal Designer and Founder
Techugo
Ankit Singh Founder and CEO
White Globe
Sheetal Ramkumar Founder; Sudeip Kummar Founder
Infinity Architects & Interior Designers craft designs that speak an intellectual's language Techugo offers the quality-laden end-to-end solutions for app development for the responsive web and mobile applications
White Globe is Asia’s leading translation and localisation services company bridging communication barriers
The Avant-garde Powerhouse of Mavericks and Polyglots
BEST
COMPANIES To WORK For 2021
C Svt oerry
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White Globe's Vision Is To Be Amongst The Top Three Global Language Service Providers Offering The Highest Quality Translation, Interpretation And Localisation Services To Its Customers
Many conversations later, White Globe was born in the summer of 2016. The team finalised and set up the first office in August 2016 and recruited a few team members in sales, project management and delivery. The first customer, an MNC in Pune, was signed up within a month's operation. At the end of the first financial year (four months operation), the start-up had signed up more than 25 customers and delivered more than one million translated words. The year 2017 was foundational, wherein the White Globe team came into their reckoning and got featured amongst the ‘Top 10 LSP's’ in the region. They had offices at all major metros like Mumbai, Chennai, Bengaluru, Delhi, and Hyderabad. At the end of the financial year, they were servicing more than 150 customers and had delivered more than 100 million translated words. The company launched the first version of its technology platform – ‘Lang Tech’ – based on AI and ML in 2017. Starting with 2018, the team got their first owned office in Pune. Soon, they were featured as one of the Most Admired LSPs in 2018 and served more than 400 customers. Amongst them was an MNC Automotive giant for whom
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I
t all started in 2015, when Sheetal and Sudeip commissioned a market research agency to assess the potential of ‘language support services’ in the Asia Pacific Region. The research findings were an eye-opener, as the market was fragmented entirely with very few organised players in this region. They connected with many enterprise customers to understand their pain points and evaluate the scope of an organised play for a full-service language solution provider.
we translated 60 million words in 6 months! In 2019, White Globe was featured as the ‘Company of the Year’ and ended the financial year in March 2020, serving more than 600 customers and had already delivered over 650 million translated words. In addition, the company won several accolades like ‘CEO of the Year’ and others. The pandemic hit all of us starting March 2020. The White Globe team did not waste any time to reinvent themselves and start working from their respective homes quickly. Its operating model of having its very own technology platform as an anchor for all its language experts spread across 600+ cities came in handy. Since most of the work used to happen remotely, the company quickly adjusted to the new normal and continued to deliver its projects at scale and speed. White Globe continued its impactful journey, and for that, the company thanks its stakeholders. The company was awarded the ‘Best in Translation and Localisation-India' by a UK agency in 2020 and featured in Slator's List of Global Language Service Providers. Award for Most Influential Business Leaders and Influential Women Business Leaders followed in 2020. Today, White Globe serves more than 1500 enterprise customers across 40 industry verticals in more than 350 languages. The company is slowly inching towards crossing the mark of one billion words translated. Its technology platform prides itself of a network of handpicked and an especially curated team of more than 75,000 language experts, 5,000+ content writers and 3,000+ voice-over artists located in 600+ cities across the globe.
Meet the Dream Team
customer service, employee engagement, learning and development in giant corporations. She leads the sales, customer service, process, and quality initiatives for White Globe. She leads interactions with large customers, and under her leadership, the company has implemented sixsigma, and several quality initiatives focused on customer service and customer delight. She is an alum of MICA and SIBM and is a communication specialist.
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Sudeip Kummar, Founder, has more than 25 years of experience, including a decade-long experience leading a couple of BFSI/Payments and a Tata Group company as CEO. He led these companies from the start-up stage to the growth stage, clocking revenues over INR 500 Crores and attaining profitability within three years of operation. He is leading the technology, automation, new product, and marketing initiatives for White Globe. He is an alum of ISB, Hyderabad and is a CFA (USA).
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Sheetal Ramkumar, Founder and CEO, has more than 20 years of experience in
We Firmly Believe That Implementing Various Technological Initiatives Will Become One Of The Key Differentiators For Us
Vidya Ramadasan, Director has around 20 years experience in the corporate sector in the area of Sales, Business Operations and Customer Service. She has completed her BE Electronics and Communication Engineering and is an MBA from Carmel College, Bangalore.
Divya Chauhan, Vice President - Sales, Enterprise Sales, has more than 15 years of Enterprise Sales experience and manages Enterprise Customers for White Globe.
Vidula Dalvi, Vice President Sales, has over 20 years of experience across industries with reputed Indian and MNC brands and manages Enterprise Customers at White Globe. She is an MBA and an alum of Sydenham’s Institute of Management studies.
Ramakrishnan J, Vice President - Service Delivery, has more than 15 years in service delivery in the language services industry and is head of Service Delivery.
Nilesh Chavan, Vice President - Service Delivery, has more than ten years of experience in service delivery and manages delivery for strategic customers.
Gaurav Pandey, Vice President - Pre Sales and Product Management, has more than ten years of experience in pre-sales and product management and is head of pre-sales and product management.
languages. (Its pool of voice-over artists is located across the Globe. The company can deliver multilingual voice-over projects with the help of its many tie-ups with leading studios across multiple locations to offer customised services.)
Avik Majumdar, Vice President - Partnership and Alliances, has more than 15 years of experience in partner management and talent acquisition and is head of partner management and Lang Tal and Lang Train initiatives.
Nidhi Purohit, Vice President Multimedia, has more than ten years of experience in film production, multimedia and is head of the multi-media division under the brand name ‘Alpha Hat Global’.
Distinguished Offerings White Globe provides translation, interpretation, and localisation services to enterprise customers across various domains. It has assisted many corporates in translating their technical, patent, legal and business documents. In addition, the company provides interpretation services including simultaneous, consecutive, over-the-phone, video-remote, and call centre, etc. The company has assisted many enterprise customers and elearning companies in localising their content. It has also localised websites of many leading corporates in multiple languages. In addition, it has an API that enables seamless connection with any learning management system (LMS) or content management system (CMS). “We are a leading multilingual multimedia service provider, having delivered corporate videos, corporate policy videos and animated content in multiple languages,” announced the proud CEO – Sheetal Ramkumar. Till date, the company has handled many sub-titling assignments, dubbing/voice-over, etc. It offers preproduction, production, and post-production services for digital, audio, and video content in more than 150
Vision White Globe's vision is to be amongst the top three global language services providers offering the highest quality translation, interpretation and localisation services to its customers and partner them in localising and globalising their business.
Mission White Globe's mission is to provide the highest quality translation, interpretation, and localisation services to its customers such that they receive superior value by removing all language and cultural barriers and grow globally, while its employees and business partners will be proud and share their success. Enduring Hardships and Rising Above There are many challenges one faces in the initial years as you set up the business. Getting talent and nurturing them is tough. Being bootstrapped puts a spanner in the wheels whenever a few large customers delay payment. In the beginning, many times, the assignment came to us when an established player in Europe and the America’s refused to deliver within the timeline and the budget. “Challenges were thrown at us, like a carrot and we were told – ‘Prove Yourself,’ and so we did,” noted the Founder,- Sudeip Kummar. Standing Apart “We firmly believe that implementing various technological initiatives will become one of the key differentiators for us,” noted the Founder – Sudeip Kummar. “We continuously scan the market and the industry to understand the latest technological trends and evaluate use cases to consider its implementation. In addition, we have a panel of Tech Savvy Advisors who continuously advise on the latest
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White Globe Has An Extremely Vibrant And Lively Culture. It Is Made Up Of Some Crazy Mavericks Who Get Bored Without Being Challenged
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technological trends and possible adoption by us,” he added. White Globe firmly believes that artificial intelligence (AI) and machine learning (ML) will play a crucial role in the language service provider industry in the future. The company has already embarked on the journey of leveraging the power of AI and ML across all its service portfolio and its Translation Management System, Translation Memory and Analytics Platform. The platform is one of its kind, with seamless integration of workflows, CAT Tools, and Customer Interfaces. “With an accent on continuously improving the user and customer experience, we review all our workflows and automation periodically,” added Sudeip Kummar. The Fabulous Work-culture White Globe has an extremely vibrant and lively culture. It is made up of some crazy mavericks who get bored without being challenged. The company fosters collaboration and continuous learning amongst its team members. Being a quintuple ISO Certified organisation, its processes are very well documented. Any recruit spends two weeks going through the processes and formal induction to onboard her/him in the company. Celebrating festivals is a way of life at White Globe. There is some festive occasion in some part of the world every alternate day amongst the cross-cultural network of language experts located across 600+ cities.
The company is highly performance-driven and has several examples within the company of growth in careers. The practice of ‘rewards and recognition’ has benefitted the organisation in nurturing talent and building the future leadership pipeline to cater to the expected growth. “We have an excellent Management Trainee Program, and each year we recruit about 10 Management Trainees from Engineering and Business Schools. The cohorts from the last two years are already responsible Managers, and we have had no attrition amongst these young professionals,” added Vidya Ramadasan. The Future Awaits! Where growth can be the only motto to stay in the race, White Globe has already begun its international expansion in about ten countries with representative offices across Europe, the Americas, Middle East, Africa, and Asia. It already has a studio set-up for post-production services for multilingual content in Mumbai and Pune and would expand in the southern part of the country. The company is expanding its portfolio rapidly, and many new services like multilingual technical writing, SEO-ready content creation in multiple languages, language support for conversational AI have already been launched. Word to the Wise Nothing will ever be attempted if all possible objections must first be overcome! This was an illustrious company’s most significant learning during the struggling days: there are ‘ifs’ and ‘buts’, don't wait to answer every question you may have; you will figure out a lot of things as you move along in this entrepreneurial journey. Every time there is a crisis, take a deep breath and say, “we will overcome this, let's do the most logical thing first!” White Globe wants to say this to all aspiring entrepreneurs: “If you're going to do something, do it! You may fail with an open mind, but you will learn and there is no fixed formula to make this work and there is no perfect setting to start something. Your customers will throw challenges at you, be ready to take a risk and give it your best shot; you will either come out as a winner or become wiser!” added Sheetal Ramkumar
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always a step ahead
Citrus Informatics (India) Pvt. Ltd. Enabling Clients to Ensure Sustainable Growth for Years
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With EXPERTISE in INFORMATION and COMMUNICATION TECHNOLOGY SPACE, Citrus Informatics EMPOWERS its engineers to meet the CHALLENGING REQUIREMENTS and to DELIVER BETTER VALUE for MONEY.
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Hence, in this issue of Insights Success, titled – ‘Best Companies To Work For 2021’, we bring forth some of the pioneer companies, who are changing the game with their innovative endeavours and dedicated services. They leave no stone unturned to ensure that the client receives ultimate satisfaction through their brilliant services.
Sarji R Mohammedali Founder and CEO
I
n today’s world, in order to be known as the best, a company has to remain at the mountain of excellence. Such companies should be focused on their strengths and should be willing to take risks, while inspiring a positive corporate culture. They must not only draft brilliant strategic plans but should also ensure that these plans are well thought out and executed to ensure the organization goals and customer satisfaction are met at one stroke. These companies need to have a visionary leadership and a dedicated team that propels the organization into a success orbit. And such companies invariably find themselves listed as best companies year after year.
One such prominent company standing tall at the pinnacle of corporate excellence is none other than Citrus Informatics (India) Pvt Ltd. Established in 2010, the company has expertise in providing solutions for healthcare, energy, automotive, airlines, cold chain, logistics, real estate, non-profit, and e-commerce domains. Citrus Informatics has experience with the standards, protocols, and regulations applicable in each of these spaces. Without saying this experience comes with closely working with people in these spaces, thus making Citrus Informatics, an even more valuable organization. A Master of Multiple Domains With a team of more than 200 highly skilled and technically proficient engineers, Citrus Informatics focuses on delivering a wide range of management and engineering services including IT Consulting, Project Management, Technology Management, Product Management & Engineering, Architecture, Application/Solution
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Senior Team @ Citrus Informatics Development, Mobile Apps, Database Design and Administration, Data Analytics, Machine Learning, Cloud Computing, UX Design, Testing and Quality Assurance, Digital Marketing and much more. As Citrus Informatics’ services spans multiple domains, it provides a well-built infrastructure and environment for employees to learn, grow and enhance their skills thus contributing to the growth of the company and their own career growth. With proficiency in multifunctional and multiple technology solutions, the company provides in-depth services in integrating third party APIs, applications, solutions, services, and social networking platforms. This provides the workforce with optimum networking opportunity with external parties to further enhance their portfolio. Citrus Informatics gives great importance and goes that extra mile to deliver the projects on time and on budget without compromising the quality. As a result, it has become a partner of choice for hundreds of customers around the globe and we all know, with customer
satisfaction comes long-term successful business relationships. The Dedicated Frontrunner Citrus Informatics continues to excel under the leadership of its Founder and CEO, Sarji R Mohammedali. He has 25 years of extensive and diverse experience of spearheading large IT divisions spanning Program & Project Management, Infrastructure & Operations Management, People Management, Research, Product Development & Engineering, and a lot more. Apart from Citrus Informatics (India) Pvt Ltd, Sarji Mohammedali decisively serves three different IT companies in the USA. Since 2010, he is the Director of Engineering of Netspective Communications LLC, USA. He has been functioning as Offshore Head of TCTI Inc, USA since 2009. He is also serving as an IT Advisory to RGB Broadcasting Equipments, Kerala, India. Needless to say, under his leadership and mentorship, the workforce of Citrus Informatics can potentially achieve greater heights which evidently makes the work environment vibrant and competitive.
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Outstanding Services Citrus Informatics focuses on providing solutions to the different problems faced by its clients. It simply does not limit itself to providing a generic single solution for everyone, but a customized solution that addresses the needs and requirements of each client. Citrus Informatics takes a great deal of effort in understanding the client requirements and translating it to the right technical solution that best suits the client, rather than providing a “one size fits all” solution. It is this customer-oriented approach that has paved the way for its success. The customers easily see the difference and benefits of working with Citrus Informatics when compared to other solution providers and thus Citrus Informatics is able to maintain long term customer relationships. A snapshot of the various services provided by Citrus Informatics include: • Dedicated Research and Development – The company has an efficient team of highly proficient, competent, experienced and dedicated technical workforce with innovative and out of box thinking capabilities. It does not compromise in any way on quality and expertise while meeting the customer requirements. Hence, cost alone is not a driver when it comes to foreign companies outsourcing to Citrus Informatics’s R&D.
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Product Management and Engineering - Citrus Informatics believes in successfully translating a product vision into reality. With a well laid out plan and proactive measures, it helps customers with the entire development life cycle of a product from conceptualization to post implementation support.
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Custom Software Development - A lot of customers have requirements that are very specific to their organization. A typical COTS solution does not solve their problem. Given their expertise in various frameworks and technology areas, the Citrus Informatics team of engineers is able to design, develop, and implement custom solutions for these segments of customers in shorter time spans that exactly meets their requirements. With its extensive experience, Citrus Informatics team is also able to help the customers to fine tune their requirements and help them see through the functionalities that would best suit their needs.
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Specialty Services - Citrus Informatics also specializes in various areas such as architecture validation, integration services, penetration testing, security testing, and growth hacking as well.
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Best Companies To Work For 2021
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IT consulting - Citrus Informatics provides valuable opinions to customers in solving their various business problems in many ways from pointing to COTS solutions, quick fix suggestions, or discussions that helped them define their business strategies taking into account the customer’s short-term and long-term goals.
A Congenial Work Environment Team Citrus Informatics believes that a constructive work environment forms the foundation of every company and is essential for its growth. In addition to being one among the top IT companies in Kochi, Citrus Informatics is generally known for its healthy and professional work culture. The company provides a family like work environment, where everyone is respected and encouraged to express their ideas. Citrus Informatics believes that the contribution of every employee is significant. Employees are encouraged to express their ideas. Their suggestions and thoughts are valued. These are discussed and debated openly to finally reach a consensus. The company creates the best workplace where employees can interact and learn from each other, while contributing towards achieving the goals efficiently. Citrus Informatics also provides compensation packages that is at par with the industry standards with timely revisions. A high employee satisfaction index makes it a company of choice for job seekers. The Achievement Tale Throughout its journey of delivering excellent services, Citrus Informatics has achieved various noteworthy landmarks. Some of its remarkable accomplishments are mentioned below:
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Recognized by Insights Success magazine as one of ‘The 20 Most Innovative Companies of 2019’ which are foremost in providing innovative solutions with the latest technology, while leading the marketplace. Listed in the Insight Success magazine's annual listing of ‘The 10 Most Admired Outsourcing Companies 2018’ which are offering cost-effective and profitable solutions to accomplish client's needs. Featured in Silicon review magazine’s 50 Indian founded technology companies List 2017. Named by Silicon India’s 20 Most Promising Outsourced Product Development Companies 2017. Recognized by Insights Success magazine as ‘The 30 Most Admired Companies of 2016’, which are foremost in providing the innovative solutions with the latest technology, while leading the marketplace.
All of these awards and recognition proves the company is one of the Best Companies to Work For - in 2021. Message for the Leaders of Tomorrow Mr. Sarji states, “Every entrepreneur should know that he plays a major role in the transformation of the business sector as well as the society. He needs to be able to play multiple roles simultaneously for the smooth running of his organization.” In short, an entrepreneur must fulfil his duties towards his customers, employees, country, environment, society, and himself. Citrus Informatics believes in creating the leaders for tomorrow and wishes to make a difference in the society by enabling opportunities to its workforce that are classapart.
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The Essence of Effective
ommunication
corporate in the
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World
Corporate Communication
C
ommunication is a word that is widely used when it comes to the efficiency of spreading ideas to others. Communication has evolved. Ancestors conversed differently and in the modern era, people have developed skills to disseminate ideas from one person to others. Advancing to communication, people to whom the message is shared have to understand clearly what the speaker is trying to convey. Communication is successful only when the audience concisely understands the delivered message. The audience can be friends, family, colleagues, the public, etc. Due to greater scope and opportunities in communication, effective communication is practiced widely in the corporate world. Why there should be effective communication in workplaces? In many places, there is still a lack of effective communication, which is somehow reducing the productivity of an organization. It may be doing good in its development and delivery of its products and services, but lack of communication will never garner qualities of success in the organization. Here is why effective communication is necessary in the corporate world:
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Increased productivity Effective communication boosts the productivity of work. There is a sense of objectivity that culminates in a better working style. Higher quality of services and products When there will be a smart input, then the output will eventually be smarter. Similarly, great communication input will bring out greater results. This will produce high-quality products and services, building the goodwill of an organization Greater levels of trust and commitment When people in the corporate world discuss topics related to the development of the organization, it enhances productivity and improves trust between each other. There is a feeling of commitment towards the organization.
skills, which produce different results. Comparing simply creates resentment, which will dwindle the performance of an organization. The tone is very important in communication. There should be stress on some syllables to highlight the purpose. This makes the listener understand what the speaker wants to say. The sentences should have depth and shallowness. Listening first – A deep and sophisticated conversation is possible when people listen to what is being said. First listening and then understanding gives greater comprehensive power to speak. This increases proactiveness and productivity. Communication in a corporate sector is a crucial part of workplace. To convey what you want to say, one should know how to communicate effectively.
Expanded worker commitment and more significant levels of inventiveness The employees get engaged in conversations that pop up creative ideas. More prominent work fulfilment and spirit of representatives Effective communication creates a positive environment, where the employees start to feel satisfied with their work and lifestyle. Better workplace relationships Communication strengthens the bond between employees and develops relationships between them. Greater acceptance of change The employees listen to each other and consider what the perspectives and points of view of others are. Decreased absenteeism People working in an organization start to involve in exciting conversations and activities which spark interest in them, leading to reduced absenteeism. After knowing the importance one can practice effective communication in the following methods. Organize thoughts in your mind before sharing them with others. Sometimes people speak without thinking about what they are going to speak. If something ill pops out, then it may hurt the sentiments of someone. Communication is collaborative, not competitive. One should not compare oneself with others as everyone has different abilities and 24 | JULY 2021 | www.insightssuccess.in
-Yash Yashwante
Best Companies To Work For 2021
Enabling All-Embracing Maternity Care
M
aternity care is all care related to pregnancy, childbirth, and the postpartum period. In developing countries, improving the quality of care as a way of attracting more family planning clients has generated considerable interest, and has extended to other health services. Childbirth was taken for a ride till 2005, with no transparency, accountability, and with high morbidity and mortality. It started to revolutionize the sector where they were the first dedicated maternal and neonatal hospitals in India dedicated to improving the standards of healthcare. Overview Cloudnine (Kids Clinic India) offers all-in-one maternity packages for the mother and child for a hassle-free birthing experience. They carefully hand-craft maternity packages to suit the need of every to-be Mom. They started packages for maternal care so there were no unexpected bills. They started allowing husbands to the labour room or the operation theatre to increase parental bonding and transparency in what goes on behind the screens.
(Kids Clinic Ind achieved negligible maternal mortality and a survival rate of 99.3% for babies which is one the best in the world. They achieved infection control so that the rates of infection would be less than 1%. Morbidity rates in the form of pelvic floor damages post-delivery for mothers are virtually eliminated with regular physiotherapy. Educating eligible parents with antenatal classes also makes a huge difference. Breastfeeding support 24/7 was provided with in-house lactation consultation support and achieved more than 90% of mothers successfully breastfeeding which was one of the best milestones in the world. Cloudnine is the first Asian Chain of Maternal and Neonatal hospitals to be part of Vermont Oxford Network (VON) to compare the quality of care they provide with the western developed world and to be on par and much better than them in so many respects.
Cloudnine provides comprehensive pregnancy and preterm care for mothers and babies, gynecology services, neonatal and paediatric services, and fertility services for all eligible couples faced with infertility issues. It has duty paediatricians, obstetricians and, anesthetists round the clock 24/7 and not just any medical personnel to take better care during emergencies. The Company believes that Pregnancy is wellness and not an illness, hence it should not end in tragedy or sadness. Their mission and vision are to ensure they are better than the previous year and challenge themselves to get better with each passing year with quality control measures. Achievements It is the first clinic to revolutionize care to the effect that it
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First and foremost you need to have patience, persistence, and passion to become an entrepreneur. Also, experience in the sector which you are going to serve is an additional asset
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Powered by Professional Doctors Dr. Kishore Kumar is a Global Neonatologist and Paediatrician, having worked in four continents and having the distinction of setting up NICUs in three continents successfully has been felicitated by former USA president Bill Clinton in 2006 for his achievements. He was the founder chairman and senior neonatologist who was behind establishing this. He is credited with being one of the very few Indians who have worked as a Consultant in four continents with experience of the world vs India. This helped him to build Mother and newborn care hospitals of international standards in India. Challenges are always there for any company. They could be governmental, infrastructural, human resources, care providers training issues, attrition of staff, and so on and it gets even worse as they compete with the hospitality and real estate sector in many of these areas. Effects of the Pandemic During the pandemic last year, Cloudnine had frontline workers, to employees working from home to their customers, one of the biggest challenges was addressing "fear" as it took a toll on every aspect of workforce wellbeing — financially, socially, physically and emotionally, across industries and geographies. They could feel the pulse of their workforce that they had been carrying
Dr. Kishore Kumar Global Neonatologist and Paediatrician to extraordinary levels of continuous stress. Feelings of vulnerability relating to actual or anticipated job loss, pay reductions, fear of getting sick, uncertainty and selfisolation, the "homification" of work, disrupted family routines, and "Zoom fatigue", etc. all these factors were causing increased anxiety, depression, and other mental health issues. Core Beliefs Cloudnine believes 'recognition' creates an important link between employees' day-to-day actions and broader organizational goals and objectives and overall helps in achieving customer satisfaction. Hence during the pandemic, Cloudnine's digital rewards and recognition portal was instituted which currently hosts peer-to-peer non-monetary (wherein any employee can nominate and reward another) and manager-to-member monetary (wherein a manager can nominate a team member for a cash reward). The combination of programs along with some healthy competitive games helps foster a culture of
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appreciation in the organization and relieves stress. While peer-to-peer recognition helps dissolve hierarchical barriers and encourages universal reward to employees exhibiting the Cloudnine values, manager-to-member recognition boosts morale and motivation. The company implemented manager-to-member accolades which include Spot Awards, Employee of the Month, Debutant of the Month, Living the Values Award, Customer Centricity Award, Respect for Employees Award, and Clinical Excellence Award. The rewards and recognition portal places all employees in the organisation on a level playing field, ensuring fair recognition for all. All these efforts help Cloudnine build resilience, embrace mindfulness and strengthen career wellbeing for an evolving future. On top of all these, they promise no attrition and to take care of anyone who gets sick with Covid-19 fully financially without loss of pay. This helps boost their employee morale. Updated with the Latest Technology Technological advancements have always been at the forefront of Cloudnine. For example, when new technology in the market is available Cloudnine is the first one to be out with it. Phototherapy for jaundiced babies was traditionally
done with "tube light" based equipment's which changed to LED equipment about eight years ago. It was the first company to adopt reducing the ALOS for parents. When the pandemic struck, the company was ready to offer its services to clients with teleconsultation and home vaccinations as soon as the legal permissions were announced by the MCI and GOI. Cloudnine is one of the very few hospitals in the world in trialing AI in maternal and neonatal care and tele-NICU to cater to deserving people. Cloudnine is poised for fantastic growth both in organic and inorganic forms. They are gradually increasing their footprint in e-commerce and will also open nine more branches in the next financial year. Cheerful Work Environment Cloudnine focuses on making the work environment vibrant by having employee-friendly policies. They are probably the only company that promises and fulfills their promises to cater for any employee who contracts Covid-19 infection at work to be treated by the company. Without any out-ofpocket expenses and irrespective of their grade of employment. They are an employee-friendly company acting on the feedback of their issues before they even become grievances.
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7
Trending
Hacks
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Hiring Insights
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he hiring trends are changing constantly. But employers have to be updated with the recent trends in order to secure their position on top in hiring talents. Also, during the recent pandemic, hiring has become more difficult as there is no physical communication between the candidates and employers. It has become very important to hire efficiently by keeping in mind the open role, key skills required, and skills, which the candidate has. There is no specific and right strategy to hire talents, but you can reduce the tedious task of reading long resumes and shortlisting candidates, manually. To ease your task of recruiting candidates, we have listed the seven top trending hiring hacks. These hacks will help you to recruit differently and efficiently. 1. Set Recruiting Goals Before starting the recruitment process, you must know your pain points in recruitment and start improving them. Once the improvements are done, you are ready to move to the further steps in recruiting. Setting your recruitment goals is the primary step while recruiting. The process should differ according to the opening role. There is no generalised strategy in recruitment. The recruitment goals should consist of the factors like, which position is open, what are the primary skills, how many candidates should be hired, etc. After setting these goals, you can start reaching out the candidates. 2. Focus on Employment Portals Employment portals are the best way to reach the top candidates. Through these portals, you can learn about the candidate’s skills, interests, hobbies, and most importantly about their professional history. On the employment portals, you can conduct the skill tests for the candidates, who have applied to your
company. For example, LinkedIn takes the skill assessment and generates the credible score, which you can use while recruiting effectively.
will answer the basic questions asked by candidates. And you can utilise this time in doing the essential recruitment work. The chatbot saves your time.
3.Invest in Recruitment Tools In recent times, recruitment tools have gained a lot more importance as they automate the number of monotonous tasks while recruiting. The recruitment tools save time and money as well. It helps to streamline the work, so that the team can focus on important tasks.
6. Share Company Culture on Social Media Platforms In today’s era, social media plays an important role in hiring process. It can be used to post about the recent open position in the company. Earlier, posting on Facebook was a trend but now a days, in the professional world, LinkedIn has gained importance.
You can build your personalised video conferencing platform or switch to a complete Applicant Tracking System. This system helps in communicating well with the candidates and keep all their information at one place. 4. Enhance your Career Page In recruiting process, career pages play an extremely important role. The candidates either apply through career page, or lands on the career page after applying through other job portals. In both the cases, career page holds importance. It seeks attention of the candidate and showcases your company. It also makes a huge impact on candidates. The career page should be optimised and user friendly to show how wellorganised the company is. It is a great place to show the open roles and company’s mission and culture. You should also keep some unique factors on your career page to stand out from the competition. 5. Build Up Conversation through Chatbots During the recruitment process, many times you will have to answer a lot of same questions. Numerous candidates will have general doubts, which you will have to clear. These doubts can take much more time than required. So, to handle the doubts of candidates, you can create a chatbot. The chatbot 31 | JULY 2021 | www.insightssuccess.in
LinkedIn is used as a professional social media platform to connect with candidates and other professionals as well. You should optimise your social media platform and keep it updated. Posting about the culture of the company creates awareness among the candidates and helps them learn more about the company and its employees. It shows how your company values its employees. 7. Create In-depth Content Creating detailed content about the company interests the candidates. You must create blogs or articles to describe about the recent technologies your company is using, or services you are providing. You can also include the experiences of your employees in the blogs. You can discuss about your recent projects, so that the candidates would be aware of the benefits you provide. The blogs are extremely impactful to showcase about what your company does and how uniquely they recruit. The hiring hacks change according to the company, its geographical area, and many other external factors. But above mentioned are the hacks you can always rely on. These would save your time, money, and energy required to do unnecessary tasks. -Devyani Sharma
Best Companies To Work For 2021
Infinity
Architects and Interior Designers
S h a p i n g S p a c e s w i t h Ti m e l e s s
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n today's competitive world, it is essential for any company to evolve with the changing technologies and trends, while delivering the best customer experiences. The leading companies of the current era employ innovative techniques and cutting-edge technologies to ensure increased production, while keeping the environment safe at the same time. They also focus on keeping their employees motivated and engaged and embracing excellence with creativity.
Mr. Ajinkya Dhumal Principal Designer and Founder
One such prominent company which is making rapid advancements in the industry is Infinity Architects and Interior Designers. A powerhouse of creative talent, a skilled workforce and dedicated team along with a reliable source of vendors, is the company's key to accomplishing challenges of any magnitude. Ideate Integrate and Implement- this is the holy trinity responsible for Infinity's phenomenal success. Today, Infinity Architects and Interior Designers is the most recognized brand in the market and is well known for its exclusivity and finesse. Infinity believes this field requires artists that create and provide authentic service to clients. Understanding the difference between the clients' needs and wants is an overlooked part of the process
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without which one cannot remain true to the project. The mantra of Infinity is to be aware of what the client needs while the client themselves are drawn by their wants and overwhelmed by endless possibilities. It requires research, authenticity and appreciation - things that the company does best. Every single design and material used is original and unique for every project with no repetitions, making it completely personalized for the client. Infinity creates perfectly resolved spaces where architecture, interior design, and construction blend seamlessly to create an unpretentious luxury which is as refined as it is usable. Founded in the year 2001, it is a multi-award-winning architecture and interior design firm with a holistic approach to design. Critical thinking is at the forefront of the firm's process, allowing individual elements to integrate. It believes that good design is produced from careful study and research, combined with technical knowledge and artistic judgment.
From the ultra-modern to the more traditional, Infinity Architects and Interior Designers is inspired by all the great architectures of the past and the present, taking it forward into an exciting future. The firm offers stateof-the-art turnkey solutions that radically change the way its clients view a space. The Astute Spearhead The person responsible for taking Infinity Architects and Interior Designers to the heights of excellence is none other than Mr. Ajinkya Dhumal, the Principal Designer and Founder of the firm. He stands on the solid foundation of a 19-year, acrossthe-board experience. Under Mr. Ajinkya's fervent leadership, Infinity's portfolio entails some of the most prestigious projects. His leadership is draped in inspiration and people identify passion as his other name. 33 | JULY 2021 | www.insightssuccess.in
Delivering a Plethora of Exclusive Services Infinity is the only firm which provides a variety of exclusive services under one roof which include architecture, interior design, project management consultancy, MEP services (mechanical, electrical, and plumbing), 3D visualization, and annual management contracts. The firm also offers services for material procurement which are beneficial for the customer in cost savings. Infinity is proud of its impeccable execution process and detailing in design. It is perhaps the only design firm in the region which provides to each site a dedicated site engineer and an individual designer other than the principal designer. Infinity is capable of blending different elements to create
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We are all about the three 'I' of the word 'INFINITY' Ideate, Integrate, and Implement
an ambience which makes it feel good, lively, and perfectly complements the client's character and taste. In-house services like project management consultancy, MEP consultancy (mechanical, electrical, and plumbing) and AMC (annual management contracts) help the clients for their one stop solutions even after the project is handed over. Furthermore, at Infinity, the material procurement team comes in handy for the clients' ease to help them with the material purchase. This further helps control the project budget on a longer run. Facing Challenges Head-On Team Infinity believes that every project is a challenge in itself. It focuses on doing the best and a bit more on every project. Among the projects completed last year, E.Q. Technologies Head Office, Pune was the most challenging one. It was a tedious task as the 86,000 sq. ft. project was to be completed within 90 days. The client was not in India, and the communication totally relied on electronic media. The most difficult part for Infinity was correspondence over email, explaining design ideas, details, and so on, and getting approval of the client. It was a technology based project as research and understanding of new technologies and incorporating them in design was implemented. Dealing with a large
number of agencies as well as designing as per U.S. standards was a strenuous job. The firm, however, completed this mammoth task within the time limit overcoming all the other challenges that headed in its way. Ensuring a Vibrant Work Environment Employees are essentially the key stakeholders of Infinity, as an interior design firm, built on 19 years of vast experience and expertise. The firm has accumulated an impressive track record founded on trust and credibility. With quality service that speaks, Infinity Architects and Interior Designers' interior design concepts have been known to focus on translating clients' specifications into discerning ideas. It is only through the employees' creative and technical eye that firm's projects have become unique and exceptionally remarkable. The four pillars of the team 'Designers, Execution, Purchase, and Administration' have eventually carved out an elite niche name for Infinity. Employees play the most important role in the firm by working as a team. They work with vision, passion, creativity, hard work and thirst for continuous growth of the firm. Words for the Young Entrepreneurs Mr. Ajinkya advises the young leaders of tomorrow that each individual may have a different and unique way of handling their business. He states that anyone thinking of starting their 34 | JULY 2021 | www.insightssuccess.in
company should have work experience of at least six to eight years in the same industry. Mr. Ajinkya states that the key to success in business is that it has no shortcuts. “In Designing and all other business, every detail is essential and those details are not just details, they make the final product”, he says. He says that to reach somewhere, one needs to start from somewhere. This philosophy only works when they have a proper defined process. It is essential to take charge of one's own personality and harness it with empirical encounters. Marching towards an Interesting Future Infinity Architects and Interior Designers has clients majorly in Pune, Mumbai, Bangalore, Delhi, and Hyderabad. The firm's enduring relationships with its clients are testaments to its hard work. Its portfolio has grown extensively to include prestigious residential and commercial works. Infinity aims to achieve sustainability while strategically positioning and living up to its motto. The firm sets to build a significant presence PAN India, implementing BIM software, product design, and to have international collaboration. Team Infinity is striving to sculpt an entity where the lifestyle which everyone covets gets manifested in reality.
Transforming the Indian Mobile App-Development Industry through Innovation and Excellence
One such leading mobile app development company with their headquarters based in Canada, India, the USA, Saudi Arabia, and Dubai is Techugo. The company was established in 2015 in a small room with a handful of visionaries. Now, it has evolved into a budding team of 180+ talented professionals from all over the world. The company has transformed into a major player in the app development area in the span of 6 years. Techugo continues to thrive and achieve excellence, as it believes it's a sempiternal process. The company’s strength is its team, which consists of dedicated developers, designers, quality analysts, and marketers. Together they hustle to cater to their clients' mobility requirements.
With an undying passion for technology and flawless craftsmanship, Techugo has presented the world with the most wonderful app development solutions. The team works collectively to help businesses redecorate their conventional process with a pinch of technology. The Dedicated Spearhead The person taking Techugo to the heights of success is none other than Ankit Singh, the Founder and COO of the company. He oversees the company’s ongoing operations and procedures. Mr. Ankit is the company’s second-in-command and responsible for the efficiency of the business. He handles various segments within the company, such as: • Designing and implementing business strategies, plans, and procedures. • Setting coprehensive goals for performance and growth.
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oday’s business world is characterized by cut-throat competition, cutting-edge technology, innovation, and the dedication to deliver outstanding customer services. The leading companies draft brilliant plans and execute them properly to ensure that the client’s requirements are fulfilled properly. These companies are spearheaded by a dedicated leader who does not give up at the face of adversity and always comes up with innovative solutions. Such companies focus on their strengths and take risks to bring along major transformations.
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Ankit Singh the Founder and COO
• Establishing policies that promote company culture and vision. • Overseeing daily operations of the company and the work of executives. • Leading employees to encourage maximum performance and dedication. • Evaluating performance by analyzing and interpreting data and metrics. • Participating in expansion activities (investments, acquisitions,
corporate alliances etc.). • Managing relationships with partners/vendors. A Wide Variety of Products and Services Techugo offers quality-laden end-toend solutions for app development for responsive web and mobile applications, coupled with the latest technologies to support the robust
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technical infrastructure of users’ demands. Its expertise includes a myriad of emerging technologies like artificial intelligence, blockchain, augmented reality, virtual reality, enterprise mobility, IoT, chatbots, and mobile and web apps. Team Techugo emphasizes on supporting brands that want to crack the secret code to success. Accordingly, it takes care of the jargons and creates
Best Companies To Work For 2021
a digital platform that serves the brand’s needs and solves its problems in the easiest way possible. With major metrics as customer delight, the company’s dedicated team of techexperts creates the best experience for its customers' customers. The company helps brands with business strategy, application design, development, and more. By adding innovation-based value, it works seamlessly with the clientele to design solutions that solve complex brand and customer-related problems. Techugo has offered a wide variety of solutions to its esteemed clients. It offered excellent digital solutions to Dhanuka- a Fortune 200 company. With the beautifully crafted solutions of Techugo, the company is helping 10 million Indian farmers. Sterkla is an end to end coaching platform designed by a coach, developed by an expert team and driven by a mission to awaken the world. Developed by Techugo, Sterkla is poised to revolutionize the coaching industry. Designed with a clear focus to solve some key problems for clients and coaches, Sterkla is on the brink of leading the way through its passion, purpose and innovation.
roadblocks during its establishment and post-establishment. For them, talent acquisition was handsdown one of the biggest challenges. Associating with a tech-startup during its initial days is definitely not everyone's cup of tea. Therefore, Techugo had to dig deep to build a team that prospers under challenges. The company also gathered in-depth knowledge about the cut-throat competition when it entered the domain. There were many tech giants in the market that it had to compete with. Therefore, Techugo had to punch above its weight every time to gain the much-needed recognition in the expanding and challenging business landscape. Team Techugo states, “Winning the trust of our clientele was a major concern of ours. We worked aggressively to implement a clientcentric working philosophy. Our team helped them to succeed in their pursuit of attaining the desirable height of sustainable growth and progress”. With its unwavering dedication, Techugo fostered delighted and loyal clientele, and eventually, they became the real force behind its success.
we have already initiated our journey by fostering an inspirational and stellar work environment”. To ensure a vibrant work environment, the company prioritizes onboarding and training during the initial weeks of its team members. At Techugo, they design profiles to suit every teammate's cognitive and psychological characteristics. The company focuses on creating a team that operates happily. Accordingly, it conducts regular check-in to make sure of the same.The company believes that establishing an ideal work environment is a life-long process, and they are fully committed to it. The Future Roadmap To drive growth and expand business, Techugo’s strategy is rooted in the reality of the world we live in. Accordingly, it intends to expand its facilities by incorporating more technologies into app development. The company is determined to cater to a wide-ranging clientele with more intricate requirements by expanding its technical expertise. This move is driven by the transforming needs of the clients, who find the integration of advanced technologies twice more effective than a simple solution.
Nurturing Vibrant Work Culture Some of Techugo’s other renowned products include TrueFan, a celebrity fan engagement app. It offered its excellent digital solutions to TrueFan to enhance the communication and ensure seamless interaction. Taking on Stiff Challenges
Techugo aspires to create a team that aims so high that it restructures the way people understand the business landscape. It aims to lay the foundation of a progressive path that charts the future for brands and the complete society at large.
Techugo understands that a start-up’s success is not an easy nut to crack.The company also faced quite a few
The team states, “This is not a dream for the faint-hearted, as it takes effort and technique to reach that level. But
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As an emerging brand, Techugo is well-aware of the enormous value that lies in focus. Accordingly, it focuses on dedicating its energy to the things that matter the most to its clients. Team Techugo is of the opinion that focus is the only key that would help them to assist their clients to move the furthest. As a more focused company, it desires to pace up its growth and concentrate strategically to build a better future.