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ISSUE-04 2021
Work in Focus Steps to Enhance Focus in the Workplace Client in Focus Role of Effective Communication while Closing Clients
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IntelliMed Healthcare Solutions
Redefining the Healthcare Ecosystem with Innovation and Growth
Editor’s Note SKY IS JUST NOT THE LIMIT!
entrepreneurs. The start-up culture only added to it. But only a few of them stand apart from the herd. In fact, they lead the flock. Ever wondered why? What puts some companies in focus? Success is not a goal but a journey. Only those who continue with this journey hog the limelight - be it an individual or a company. No wonder some companies are better than others and go on to become household names. A few components that every company needs to have to be successful include product, quality, market, money, goal setting, competitive advantage, innovation, service, and people. It is critical to maintain a competitive advantage in a highly competitive world where innovations and disruptions are a way of life. The competitive advantage includes standing apart by giving quality products/services different from others and cost advantage to customers. Such companies go on to become a brand of such stature that the product is recognised with the company's name. Nothing can beat low-priced products or services. Customers are always attracted to low prices for
Sumita Sarkar Editor-in-Chief
sumita@insightssuccess.com
quality products. Companies consistently indulging in this can ensure a fair number of loyal customers. These companies focus on retaining old customers and attracting new ones. Most important is the company’s management, which is the most crucial deciding factor for a company’s success. A visionary leader coupled with an amalgamation of experience in management is the key to a company's success. These companies hog the limelight with their sheer perseverance towards their goals and continuing with their success journey. The most important factor to recognize if a company is successful or not is if the talent pools stay for an extended period in the company. Talented employees can easily be wooed with attractive packages. When such talents stick to a company for a long time, they like to work there and believe in the management’s vision of success. Leadership, within the office or in the market, indeed is the most important characteristic for a company to be the show stealer. It is not easy for a company to maintain the position of a market leader since competitors are constantly on the lookout for opportunities to grab that position.
Hence, continuing with market dominance is another Herculean task after attaining the peak, particularly under volatile conditions and mergers. Companies buy and merge with other successful companies to improve their market value. If a company has a competitive advantage, great management, and market leadership it has an edge over the others an edge over the others. Such companies come to the focus as they know the tactic of getting into the groove and remaining there. High-performing companies are not only customercentric but are also employee-centric and retain talent. They adapt to change quickly. To laud some of these companies that have consistently remained on the top, we featured them in our latest edition of Insights Success, Companies in Focus. Have an exciting read!
C O V E R
S T O R Y
IntelliMed H e a l t h c a r e S o l u t i o n s 08 14
Redefining the Healthcare Ecosystem with Innovation and Growth
Wo r k i n Fo c u s
ARTICLES
Steps to Enhance Focus in the Workplace
C l i e n t i n Fo c u s
Role of Effective Communication while Closing Clients
22
18
A r k a Ve n t u r e L a b s
A Ray of Light for Entrepreneurs
26
Pe a k Ta c h E n g i n e e r s
Accelerating Digital Transformation Journey
Editor-in-Chief Sumita Sarkar Deputy Editor Abhishaj Sajeev Managing Editor Sayali Sangewar
sales@insightssuccess.com
Assisting Editor Ananda Kamal Das
OCTOBER, 2021
Contributing Writer Gaurav Wankhade
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Operations Head Megha Mishra Business Development Manager Ashwini Pahurkar Business Development Lead Asif Patel Business Development Executive Uttam Barun
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Companies
inFOCUS
Company Name
Management
Brief
Arka Venture Labs
Radhesh Kanumury Managining Partner
Arka is the guiding light provided to the startup. It provides startups with Capital, Mentorship, and Access to Silicon Valley Ecosystem.
Intellimed Healthcare Solutions
Dr.Anish Desai Director
IntelliMed has the expertise to build economic evidence alongside clinical evidence to address the needs of multiple stakeholders and gain market access.
Peak Tach Engineers
Dinesh Yadav CEO
Peak Tach Engineers has over 30 years of cumulative expertise assisting customers in resolving major business issues and achieving their objectives through digital solutions in realworld applications.
IntelliMed
Healthcare Solutions Redefining the Healthcare Ecosystem with Innovation and Growth
IntelliMed helps you to generate outcomes data for your products, procedures, and therapies
Companies in Focus
Dr. Anish Desai MD. FCP. PGDHEP DIRECTOR
M
edical affairs play a vital role in the healthcare ecosystem in overcoming barriers by providing real-time, unbiased, and transparent medical information. Current data shows trends towards outsourcing medical affairs, such as field-based medical teams, medical information, and medical publications. IntelliMed Healthcare Solutions was conceptualised in keeping medical content development as its core. The company is headed by an experienced medical director who has been associated with the healthcare industry for more than 30 years. An expert medical affairs team works under his guidance to provide tailor-made knowledge relevant to the intent of medical content with a cost advantage. Crème de la Crème IntelliMed Healthcare Solutions, as the name suggests, is one of the experienced players in the healthcare ecosystem to provide pragmatic solutions. Its objective is to provide innovative and practical solutions in the area of medical affairs and market access, clinical and economic evidence, regulatory services for pharmaceuticals, medical devices, nutraceutical, and digital health companies. IntelliMed Healthcare Solutions has the expertise and experience to ensure that the medical communication has the scientific edge. It helps for a better connection, communication, and convincing stakeholders. IntelliMed Healthcare Solutions helps in differentiating the product in a crowded, competitive environment, and deliver value added services. The objective of IntelliMed Healthcare Solutions is to help healthcare organizations achieve superior patient outcomes, as this is the core of every innovation or research. Intellimed
Healthcare Solutions intends to make innovation a success. It understands the need for research, innovation, and the purpose behind it. This objective must be conveyed to the stakeholders, measured, and recorded for improvement from the stakeholders. IntelliMed Healthcare Solutions, through a patient-centric development strategy, helps healthcare organizations leverage an integrated analysis of all data sources. It supports medical information requests (MIR) or productrelated queries from stakeholders. The company provides opportunities to
We play a critical role in the space of evidence generation and align with commercial and R&D strategies of the organization
explore customer relationship management, new indications, understanding data sources and their importance, and improving care management services. The Gem of IntelliMed Dr. Anish Desai MD. FCP. PGDHEP is the Director, Intellimed Healthcare Solutions. He is an honorary professor of pharmaceutical medicine, Maharashtra University of Health Sciences. He was the Chief at Expert Medical and Scientific Advocacy Board, Expert Nutraceutical Advocacy Council (ENAC). Dr. Anish Desai is a trained Clinical
Pharmacologist and Pharmaceutical Physician with three decades of experience in the Academia, Research, and Healthcare industries. He has exceptional leadership skills, strong business acumen, and a deep understanding of the healthcare system. It includes the pharmaceutical, nutraceutical, and medical device industries. He is recognized for driving positive change, delivering solutions, developing talent, and nurturing strong relationships with external stakeholders. Dr. Anish Desai has been associated with leading Indian and multinational healthcare organizations. He has been responsible for setting up medical, clinical, regulatory affairs, and pharmacovigilance teams. Dr. Anish Desai has been a board member of several organizations. He makes business decisions for portfolio introductions, product, and service strategy, and providing vision, leadership, and direction. Dr. Anish Desai has a broad therapeutic expertise in Diabetes and Cardiometabolic; Oncology; Dermatology; Infectious disease; Women's Healthcare; Bariatric and Metabolic Surgery; Orthopedics and Trauma; Wound Management; and minimally access surgery. He has more than 180 publications and abstracts that are presented in International and Indian peer-reviewed journals and conferences. His most significant contributions to the field include registering and launching nearly 50 new molecules in India across various therapy areas. Dr. Anish Desai has also worked in Drug Development and NCE Research with two molecules in Phase II Clinical Trials. He has capabilities in Health Economics and Outcomes Research
(HEOR) and Health Technology Assessment (HTA). Dr. Anish Desai has been a reputed member of esteemed organizations such as American College of Clinical Pharmacology (USA), Royal Society of Medicine (Lon.), Society of Pharmaceutical Medicine (UK), and Clinical Research Professionals (USA). Given his passion for education, he has had the pleasure to contribute knowledge as a visiting faculty at acclaimed institutes like Maharashtra University of Health Sciences (MUHS), KEM Hospital (Mumbai); NMIMS-School of Pharmacy and Technology; Pune University; Shri C. B. Patel Research Centre (SVKM); and K.M Kundnani College of Pharmacy (Mumbai). Dr. Anish Desai is a recipient of the prestigious Charles R. Ream Award of excellence; and the 'UK. Sheth award' for his stupendous work in the area of research at KEM Hospital. Thinking Before Time The healthcare industry is poised for a paradigm change in the Pharmaceutical, Medical Device, Nutraceutical, and Digital healthcare sector. The healthcare stakeholders comprise of the "4Ps" - the Physician, Patients, Providers (Hospitals, diagnostics labs, etc.), and the Policymakers/Payers. It is important to look out for solutions to drive the healthcare ecosystem by improving Awareness, Adoption of healthcare systems and newer technologies, Accessibility to healthcare, and Affordability: the 4As. This can be achieved by the 4Ds - Data (clinical and economic), Differentiation of services, Dissemination of knowledge and information, and Diligence in achieving these goals. An Array of Services Medical Research and
Communication: Intellimed Healthcare Solutions has the expertise in publishing articles in peerreviewed scientific journals, presenting at scientific conferences, supporting the development of guidelines and managing round table meets (RTMs) for effective communication and dissemination of data related to the specific therapeutic areas and products to all stakeholders. Data Generation and Differentiation IntelliMed Healthcare Solutions has
IntelliMed Healthcare Solutions is working with several companies to offer contract medical affairs capabilities to deliver scientific support to their marketing teams
experts, trained extensively to generate clinical and economic evidence. In today's challenging and dynamic healthcare environment, though the data is immense, it is critical to get the right and precise information to support clinical decision making. It will be critical throughout the product lifecycle, to impact development and commercialization activities, and help shape treatment paradigms and reimbursement programs. Contract Medical Affairs Services Intellimed Healthcare Solutions provides contract medical affairs services to Pharmaceutical, medical devices, Nutraceuticals and digital healthcare organizations. It limits liability exposure by working with a well-trained outsource company, reducing operational costs, minimizing regulatory compliance risk, and preventing process delays. Regulatory Service IntelliMed Healthcare Solutions has an expert team to support the regulatory needs for pharmaceuticals and medical devices. The team helps to develop a regulatory strategy for a successful and
timely product launch. It has the capabilities to enable efficient compilation and submission of dossiers with an effective regulatory liaison. The Integral Challenge The current healthcare environment is quite complex thus it is an inherent challenge to integrate healthcare stakeholders for a coherent change. The regulatory framework, pricing pressures, innovation, talent management are all very intricate. So, it needs to be handled carefully in order to provide outcome-oriented solutions. Overcoming the Pandemic There were some critical challenges at the beginning of the COVID-19 pandemic, but Intellimed Healthcare Solutions has successful maintained efficiency and expertise, to offer the quality solutions to patients and physicians. It engaged in several educational and awareness activities aiming towards stronger immunity and good health of the population. Even in the critical times of COVID19, Intellimed Healthcare Solutions has been able to efficiently deliver quality solutions. It has engaged itself in several health awareness activities. Embracing digital solutions have paved the way for implementing several innovative ideas to achieve its goals. Inspiring Advice "The Gen Z have a huge advantage on their side; they have the digital capability as a part of their DNA. They have seen the rapid pace of innovation and understand that everything can become obsolete within no time. However, they must develop basic capabilities in the new normal as the skills need to be achieved differently in a non-traditional method," says Dr. Anish. "The new generation needs to maintain soft skills in the times of digitalization.
Gaining the appropriate experience is critical to succeed. Agility is important considering the pace of innovation and learning new skills will be crucial.
Providing the quality was of paramount importance
Lastly, attitude is everything. Right attitude is the core of any success," adds Dr. Anish. The Future Quest IntelliMed Healthcare Solutions is the best-in-class organisation to deliver patient and physician-oriented solutions to the health care industry. It has the capability unparalleled in the industry to provide specific outcomebased solutions in Medical Research and Medical communication and digital healthcare. The team is the most important asset IntelliMed has. Its endeavour is to create the winning team and equip them to handle the changing paradigms in the healthcare industry.
Work in Focus
Steps to in the W
elcome to Your Workplace!
You always feel welcome at home. But have you ever noticed that do you have that same feeling at your workplace? If yes, then that is the first step you have passed to augment your involvement in your work. Now, you might be either the owner of that place or a member of a professional family. Again, do you feel like the head or a part of your second family in both cases? And again, if your answer is yes, then congrats, you have just passed the second step to amplify your presence in your job (as an owner or an employee)!
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Empty places have no value. The moment an active life arrives there, the place automatically grows in its worth. So, is your workplace lively, happening, and full of positive vibe? If again, your answer is in the affirmative, then great! You have just passed the third step on the way to your professional success. Now all you need is patience, perseverance, smart work, hard work, and teamwork. And you will reach your dream destiny somewhere along the way, for sure. But, if the answer to any one or all the questions above is negative (are you scared?), don’t you fear. We are here. To tell you exactly how to enhance your concentration and focus in your workplace. From the Workplace to the Workhome: The Transition in need, indeed It is not true that we only rest and relax at home. We do many activities at home, which are necessary for us to grow as human beings. Thus, to grow as a professional, we must treat our work as worship and our place of work as our homely temple of work or workhome. That hyphen is necessary to remind us from time to time (when we get too absorbed in our work) that it is our second home and not the first one. Now, the transition will only happen if we change our perspective and our habits. #Cleanliness is next to Godliness: Clean, hygienic, and organised places affect not only your health but also clarify your outlook towards the complexity of the tasks ahead. However, challenging your work maybe, or whatever be the workload, an inspiring work environment will
always give you that deep sense of surety, that, yes, you can do it, no matter what.
routine daily will make you habitual in focusing on your immediate tasks automatically.
#An organised approach: If you organise your day with a to-do list, prioritizing most important to least important tasks at hand, then that provides you with a value-based approach of your subtasks. Ordering your priorities in such ranks derives quality results sooner or as per the deadlines set for them.
#Divide and Rule: Keep your personal and professional work separate However urgent (except lifethreatening and emergency situations), avoid doing your personal work at the place of your professional work. The division helps you in balancing your home/work-life responsibilities. That way, you can easily concentrate on both aspects individually and separately. Mixing them will only lead to your confusion, and you might lose your focus in either way.
#Break the focus: It’s time to refocus. Once in a while, you need breaks. Unlike at home, you can keep your breaks short, but you must put aside some time out of your busy schedule for recreational or distracting activities. Yes, you heard that right. Occasional distraction is the best way to save yourself from exhaustion and realign your focus and refocus. There is this Pomodoro Technique where you work in 25-minute incremental periods with 5-minute quick breaks in a cycle, while repeating that cycle four times a day. Before closing your day, you take a 2025 minute longer break. #Tranquility: Peace of mind Unwanted but unstoppable noises (outside and inside) can be an unwelcome distraction in your workplace. To find that peace of mind, drown that noise with the tranquillity of soft, instrumental, and melodious music. It will make your mind just like Buddha in Chaos.
#Small Rewards brings Big Returns Most boring and mundane tasks will be easily done if you promise yourself a little incentive. Self-appreciation by occasionally rewarding yourself for the job well done, by indulging in your favourite activities like chatting, listening to your music, reading, surfing, and shopping online etc., will keep you lively throughout the day. Work In Progress: Work in Focus Putting achievable targets for yourself and then sub-sectioning them further in mini targets will give you that sharpest and pinpoint focus, which is a must to accomplish the most complex tasks out of your total workload. The journey is always bottom-to-top or easy-todifficult because steps to all the floors of success begin from the bottom. That is the way work progresses. And that is the way work remains in your complete and continuous focus.
#Routine that suits your policy Everyone has their way and style to do their work. So, you can create your own routine best suitable to you while accommodating it into the workplace's policy. And then, repeating your
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- Gaurav PR Wankhade
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A Ray of Light for Entrepreneurs
T
he evolvement of Venture Capital Companies is a fresh phenomenon in India. Until 1998, in the absence of venture capital organizations, individual investors and financial institutions played the critical role of providing venture capital. Entrepreneurs were heavily dependent on public offerings, private offerings, and lending by mega financial institutions. Contrary to the earlier days, the number of companies offering growth capital and the number of investors is boosting rapidly. One such company that counts in this is Arka Venture Labs. Arka in Sanskrit means Sun Beam. As the Managing Partner of Arka, Radhesh Kanumury believes that Arka provides the guiding light to the start-ups from India. In an exclusive interview with Insights Success Radhesh sheds some light on the Venture Capital space. Following are the highlights of the interview. Please brief us about Arka Venture Labs in detail. Arka Venture Labs is a first-of-its-kind India-US cross-border accelerator platform, launched with three leading VC firms - Benhamou Global Ventures
(BGV), Blume Ventures, and Emergent Ventures. Starting in August 2018, the fund has invested in 23 start-ups with three exits and five up-rounds (from the likes of B Capital, Nexus, Lightspeed, Matrix, Uncorrelated, Samsung Next, Facebook). The fund has made investments in start-ups in retailtech, the sales tech, marketing tech, energy tech, health tech, cloud infrastructure, DevOps, and machine learning. What inspired you to enter the industry you are catering to? There is an inherent advantage for Indian SaaS companies to compete globally. I am outlining the reasons. India has the world’s largest and youngest population of english educated and computer literate people. This has created a massive talent pool of tech, sales, and customer success resources. The new role model for Indian youth are unicorn founders, and many of them are looking to embark on an entrepreneurial journey. The cost of product development, digital customer acquisition, implementation, post-sales support is much lesser in India than in the US. Also, the ability to stitch together an array of technologies to gain the product advantage is accessible in
India, given the talent pool. Today’s customer requires a high-touch approach, and customer success is critical of customer retention and upsell. In India, companies can deliver high-touch customer success at excellent margins. Finally, with the advent of the BPO industry, there is a massive pool of talent who can provide business processes such as data cleanings and tagging that are needed to provide clean and tagged data for AI algorithms to converge faster. Only in India, you can find a cost-effective way of doing all this in a single place. But the markets for these B2B Startups are much more profound and broader in the US. It is prudent for an Indian B2B start-up to develop products from India, service them from India but sell in the US markets. A fund like Arka Venture Labs bridges the gap between Indian Start-ups and the US market early in the life cycle for a B2B start-up by providing them with investment, mentoring, and connections to the valley ecosystem. How was your firm/business affected by the COVID-19 pandemic, and what measures did you take to shorten the damages while helping your clients and maintaining the safety of your employees?
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Managing Partner
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Our fund has not been impacted because of COVID-19, mainly because we invest in digital companies. In fact, with COVID-19, there has been a tailwind for digital businesses that Arka and its portfolio companies are harnessing. What would you like to advice the young generation of entrepreneurs and enthusiasts who want to become a part of the industry you are catering to? I have seen most of the B2B start-ups founders have worked in either startups or enterprises. Here is my advice for wannabe entrepreneurs working in organisations. Always have a passion for learning new things. Understand if there are specific pain points in the area you are working or for the clients you are catering to. Figure out if there is a better way to solve the problem, which would ultimately improve your clients' sales, productivity, and efficiency. And if the business problem is pressing and large enough, that could be a starting point for one to explore the entrepreneurial journey. Always have the entrepreneurial zeal on. What is the current scenario of your industry? Quoting from a recent SaaS Bhoomi report, It is estimated that Indian SaaS companies currently generate $2-3 billion in revenues every year, which is about 1% of the global market. There is a potential to generate annual revenues of $50-$70 billion by 2030 and win 4-6% of the worldwide market – a value-creation opportunity of $500 billion to $1 trillion. About a dynamic leader: Radhesh Radhesh is among the most seasoned B2B investors in India who brings rich
operational experience in the enterprise technology space. He is Managing Partner at Arka Venture Labs.
by the Start-up ecosystem in India and generating solid revenues for IBM India Cloud business.
Besides investments, Radhesh mentors his portfolio start-ups in various aspects of their businesses such as product, product market fit, GTM scaleup, channels strategy, branding, and up-rounds.
He has helped many B2B start-ups scale in their journey by mentoring them and facilitating access to funds and customers. He conceptualized IBM India’s Start-up challenge called IBM India Smartcamp and successfully executed the same. He led the curation and selection of the Start-ups for the finals, many of whom got funding either for the first time or for their subsequent rounds.
He is the investment lead for Obviously.ai (upround from B Capital and Trail Mix Ventures), Deepaffects (acquired by Ringcentral), Insent
“
Arka was designed to facilitate a faster global transition for Indian B2B start-ups
“
(developed by Zoominfo), Simplicontract (upround from Picus Capital), Nirmata (upround from Uncorrelated Ventures, Zee5 Capital, Samsung Next), dotin Inc, Firsthive, Essenvia, Enact, Glance HQ, Rocketium, and Zapscale. Prior to starting Arka Venture Labs, Radhesh had a 17-year long stint in IBM with strong technical, sales, and business development experience in various divisions of IBM. Radhesh headed the Global Entrepreneur Program (IBM start-up initiative) for IBM India and South Asia in his last assignment there. He exhibited strong leadership in steering the Global Entrepreneur Program from scratch to one of the companies to be reckoned
Some of the start-ups initially identified by Radhesh and scaled very well include Whatfix, Hasura, Medikabazaar, Vymo, SirionLabs, Loginext, Talview, Signzy, Emotix, Getmyparking, and Sigtuple, with a number of these reaching Soonicorn status. Radhesh also worked with large enterprises to identify next-generation innovations through joint Hackathons and Start-up challenges. Prior to this role in IBM, he worked as a Software Architect, where he designed Software solutions for Enterprise Clients, ISVs, and System Integrators. Created many first of its kind solutions in areas of Application Integration, Application Server, Database, Portal, Content Management, Business Intelligence, Security, IoT, Infrastructure Management, Application Monitoring, and led several vital Sales wins for IBM. Radhesh is a self-driven professional ready to take up challenges. He has been successful at achieving turnaround growth and positioning the organization for long-term profitability.
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Role of
Effective Communication while
Closing Clients T
he basic rule of any relationship is ‘Better the communication, stronger the relationship.’ In fact, even to form a relationship, you need communication. Same goes for business-client relationships. Without clients there is no business. Thus, a business must enter into a meaningful conversation or interaction, or dialogue with the client right away. And to do that they must make a plan. That plan is called Client Relationship Management or CRM, in short. And an excellent communication strategy is fundamental for CRM. It is the key from that first meeting to your first project, to your longterm collaboration of months or years together. Great interaction or communication plan is necessary for establishing your initial understanding, short-term bonding, long-term trustworthiness, and overall rapport with clients.
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Client in Focus
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But even before that, businesses must shift its focus to what the client expects from them. The client is completely disinterested in how the business’ internal processes happen. The client is only interested in their own business and how this external business will help them manage their specific demands and is going to fulfill her/his expectations. So, the first thing a business must communicate is its image and intrinsic value, which will add to the client’s need and fulfillment while providing that unique solution to the client’s problems. Deal in Focus: What is in it for the client? A business deals with many clients at a time. Some of them are potential clients, while some are existing clients. And last are ex-clients or cold clients. About the third category, a business cannot do much except after-sales service, if and when needed. For cold clients, the relationship has ended because of failure on part of the business. Thus, the focus of any business always remains majorly on the first category. Converting potential or prospective clients into existing clients and then retaining those clients is the main job of any marketing or sales team. And for marketing/sales team, effective communication has no alternative. There are many aspects to effective communication. #Clear, Simple, Truthful, and Transparent: Effective communication has clarity about the business and the exact product or service. It conveys all the features, benefits, and worth of that product or service to the client in a
short and precise way. The more truthful and transparent a marketing/sales team stays about their advertisement/marketing strategies, the more trust is built between the business and the client. Whatever the companies may believe, today’s client looks for honesty, transparency, and truthfulness rather than boastful claims, glossy ads, irritating bombardment, and exaggerated gimmicks. Again, constant communication, keeping the client updated and in the loop are greatly rewarding. A successful communication happens when both the sender and the receiver are clear about the message conveyed in any correspondence. Ensure you explain all your technical and non-technical terminologies with which maybe your clients are unfamiliar and avoid overwhelming them with incomprehensible corporate lingo or jargon. Most probably, it will only confuse them, leading to a communication breakdown. #Bonding through Trust: Trust is the foundation of any relationship. And if you remain in regular touch with your client, the trust will get built automatically. A client expects an instant response to calls/SMSs/emails/messages. Then it builds a respectful and trustworthy image of you in their mind. Thus, it is extremely important that you remain ever accessible for your client, and when you cannot, convey it to them in advance. Even your pre-informed unavailability will be the confidencebuilding point to them.
But that is where being completely honest, truthful, and believable comes to your rescue. Showing the issues to your clients whenever they occur takes off that last-minute pressure from both your necks and allows you to work together. It will further cement the bond between you. #Empathising/Respecting Clients: Respecting leads to empathizing. Putting yourself in clients’ shoes makes you understand their situation better and feel empathy for them. This is the most important communication skill, and if you master it and apply it, then the client too will respect and empathize. Listening to your clients clarifies any misunderstanding, or any miscommunication on both sides. For that listening, you must converse with them regularly. Regular conversations lead to better understanding of their needs, demands, expectations and requirements from you. Client in focus: Professional Workmanship seals the deal The interpersonal trust, bonding, and working together will allow both you and your client that personal comfort, which is an essential ingredient of a long-term fruitful professional relationship. Being available, reasonable, and personable will help you deal convincingly with all of your clientele and make each of them feel special if they are in your constant focus. Practice makes a man perfect. And for perfect communication, practicing seals the deal. - Gaurav PR Wankhade
Issues are going to arise no matter what you do. Errors, mistakes, delays, etc., are part and parcel of business.
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Peak Tach
Engineers Accelera ng Digital Transforma on Journey
T
he world is undergoing huge transformation in terms of business safety and profitability. As a result, it's more vital than ever to save operating expenses, optimise revenue growth, and boost productivity in streamlined and efficient manner. Increasing income, boosting efficiency, and lowering costs are all achieved by deploying cutting-edge technology that is purpose-built to address the issues that are holding your business back. Technology enables industrial organisations throughout the value chain to create outstanding results for themselves, their customers, and the globe. One such company enabling various technology advancement is Peak Tach Engineers.
Peak Tach Engineers are one of the leading engineering software solutions providers for design, manufacturing, simulation, and reverse engineering segment. The company believes to boost R&D segment in India by providing software solutions, critical engineering solutions, and hybrid engineering solutions.
Peak Tach Engineers has over 30 years of cumulative expertise assisting customers in resolving major business issues and achieving their objectives through digital solutions in real-world applications. It excels in helping its customers solve key business challenges and to achieve their goals with digital solutions in real world application.
Dynamic Leader Dinesh Yadav, CEO of Peak Tach Engineers has a 15-years of vast experience in engineering industry as a technical sales expert with various renowned companies. He also works as a mentor for various complicated projects with billion-dollar companies.
Boosting Software Solutions
Inspiration to be the Best
Indian industries are currently under technology transference stage and its solutions are bridging this gap to accommodate a variety of technical parameters. It is directly related to enhance design capabilities, develop precise manufacturing concept, and deep understanding of quality of product.
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Companies in Focus
Understand the crea vity and technicali es while entering the market. This segment has a lot of poten al for new entrants Dinesh Yadav CEO
There is huge technical gap between OEMS and Tier one suppliers, and most of the time no product is manufactured under the defined timeline. So, the team decided to bridge this gap and provide solutions to industries to make them enter the market in faster time and efficiently achieve a controlled timeline to product development without having a lot of hustles. Services · Engineering software reselling · Engineering solution providing · Training, and staffing Overcoming challenges There are major challenges the team is facing about the industry that small businesses are not ready to adopt the current market trends. It is having a lot of issues and barriers that are created in terms of investment, but the company's unique and flexible model allows it to break these barriers and become a success engine for industries.
Challenges because of COVID-19 The company is facing a huge damage from COVID-19 due to industrial shut down and between this time it cut down all its physical visits and increase virtual meetings. Since the work purely lies into technical solutions the company is revising its earlier working framework. It allowed employees to work from home keeping in mind the government initiative. Future Insights Peak Tach Engineers wants to become an expertise company delivering solutions to various industries. The company basically caters manufacturing and R&D domains, but it is partnering with multi-level disciplined companies to increase its solution ready for all kind of industries. The firm is also planning to provide technical competencies from education level that helps industries to get industry ready candidate. Industries are under huge pressure to enhance their capabilities into international level, so it's time to switch to right and sustainable technology for future.
OCTOBER 2021 | 27 | www.insightssuccess.in