Vol. 10 | Issue 10 | 2021
BEST COMPANIES TO WORK FOR
2021 GAVS Technologies Humanizing the Employee Experience at our Values-Driven Workplace
Tech Set Go How Companies are Leveraging Technology to Streamline the Onboarding Process?
Employee Elevation Essence of Employee Engagement in the Corporate World
Editor’s Note L
GOOD LEADERSHIP DEFINES GREAT WORKPLACES
eadership has been an important aspect since ages. History is proof of how essential leadership qualities have revolutionized how businesses work. With leadership comes great responsibilities. Entrepreneurs are considered to be great leaders and heavily focus on quintessential responsibilities. Following guidelines, keeping the work environment easy, delivering quality work are the essential aspects of any business, and to follow these, dedicated chiefs/leaders are of utmost importance. Talking about leadership, the only quote that can sum up this particular notion is - "If your actions inspire others to dream more, learn more, do more and become more, you are a leader." · John Quincy Adams. Leadership is not just showing the way, but it is more inclined towards paving the way. Its essence lies in inspiring to go beyond and achieve greater things personally and professionally. We usually forget to pause and think about critical aspects, like learning, in the fast-paced life. A good leader
Sayali Sangewar Managing editor
sayali.sangewar@insightssuccess.in
is also a good learner. Never give up attitude, always learning from whatever life throws at you is the best quality anyone can imbibe within. To drive growth, learning is quintessential, and that is where true leadership is challenged. If a leader grows intellectually, they will empower other individuals to channel their minds towards growth. It becomes one of the necessary factors for leaders to display and impart their knowledge fairly. Imagine a business having exemplary leadership at its helm, driving the growth of not just its own organization but society as a whole. People would love to work at a place that imbibes and cultivates good leadership that inspires others to be a part of their work culture. It is not easy for businesses to inculcate a robust work culture, be profitable and make a difference in society. A lot of organizations know this aspect and are continuously striving to build a thriving work culture that would invite amazing talent from every corner of the world. And as stated above, good leadership is the foundation of good work culture.
That is why, in this latest edition of Insights Success - Best Companies to Work For, we are celebrating organizations that have excellent leaders at the top of their management getting their hands busy in keeping the work environment vibrant. Our team has hand-picked a few enterprises that are redefining how business works by putting people first. So, please flip through the pages of this edition, and don't forget to keep an eye on the articles curated by our in-house editorial team. Read Along!
CONTENTS 08 GAVS Technologies Humanizing the Employee Experience at our Values-Driven Workplace
12 elEVAte Business Solutions Structuring Finance with Best Solutions
Articles
20 Link8 Intelisystems Pvt Ltd India's Smart Tech Ecosystem Providers
16 Tech Set Go How Companies are Leveraging Technology to Streamline the Onboarding Process?
24 Employee Elevation Essence of Employee Engagement in the Corporate World
28 Opiant Technologies Driving Successful Digital Transformations for Businesses
Editor-in-Chief Sumita Sarkar Deputy Editor Abhishaj Sajeev Managing Editor Sayali Sangewar
sales@insightssuccess.com
Assisting Editor Aditya Umale
OCTOBER, 2021 Corporate Offices:
Designing Head Rashmi Singh Designer Vishal Pawar
Operations Head Megha Mishra Asst. Manager Ashwini Pahurkar Business Development Lead Asif Patel Sr. Business Development Executive Neha Bhadane
Technical Head Prachi Mokashi Technical Specialist Amar Sawant
Insights Success Media and Technology Pvt. Ltd. Off. No. 22 & 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com
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BEST
COMPANIES 2021 T O W O R K F O R
Company Name
Management
Brief
Digipeddle
Mr. Gaurav Nikam Founder and CEO
DigiPeddle specializes in digital media marketing, SEO, web development, social media management and search engine marketing.
elEVAte Business Solutions
GT Kannan Founder and CEO
GAVS Technologies Pvt. Ltd.
S Chandra Mouleswaran, Vice President
Indofil Industries Limited
Rajinder Malhotra CEO and President
Link8 Intelisystems Pvt Ltd
Mr. Sharad Jain CEO and Co-founder
Mahindra Accelo
Sumit Issar Managing Director
Opiant Group
Aarti Chitkara and Nagendra Singh Directors
elEVAte offers a comprehensive bouquet of Corporate Financial services/solutions. Each solution is customized carefully, not only to cater to the business needs but also to create maximum impact and economic value addition. GAVS’ expertise in Artificial Intelligence, Machine Learning, and Analytics enables healthcare players to achieve significant business outcomes. Its mission is to drive digital transformation in the healthcare industry. Indofil's aim is to be in partnerships that can maximize business potential, deliver value and create new markets, that can meet current and future strategic goals. Link8 Intelisystems Pvt Ltd is an IT services company, and provides technology based ecosystem where it assists clients to achieve their business objectives by successfully outsourcing their business processes and functions in the area of technology (IT) and Talent Acquisition . Since its inception, Mahindra Accelo, a Mahindra & Mahindra enterprise, has been a pioneer in the customized processing of flat steels, with its steel service centres set up across India and UAE.
Opiant is consulting company with focus on delivering Information Technology and business excellence through various software solutions for mobile, web, and desktop platforms in the most efficient and cost-effective manner.
GAVS Technologies Humanizing the Employee Experience at our Values-Driven Workplace
T
he past 18 months have impressed upon us how ephemeral the world is, and how it takes so little to entirely unsettle the normal. We have been reminded that our best laid plans can go awry. We at GAVS have come to realize that it is of paramount importance to build a company that is humane, is purposeful, and is driven by strong values and a long-term vision. We believe that these values and tenets should be so tangible that they should be almost tactile for every employee to feel and touch. Employee Experience is often mistaken for some superficial elements like offering foosball tables, mid-week beer parties and coupons to a game. At GAVS, we believe in running the company on values that are immutable and outlasts the test of time. These values are the bedrock of all our interactions with our clients, colleagues, investors, and all other stakeholders… and that, for us, is humanizing our company.
is larger than the individual interests and there is a strong sense of trust amongst all. And one of the most important values that we would like to celebrate and abide by is Empathy, intellectual empathy, appreciating the position of the other stakeholders and being able to deliver in line with their expectations. We believe that the workplace stops being just a place to mete out routine duties, when you become empowered surrounded by inspiring colleagues and are mentored by role models to work towards a common goal as one big team. 'Evolving Circles', the brand element of GAVS, represents our philosophy of 'Zero'. They represent non-conformity and out-of-the-box thinking; the rising of a thought that could evolve into a big disruptive idea. GAVS has always been at the cutting
Summarized as our RITE values, we stand on the 4 pillars of Respect, Integrity, Trust and Empathy. We Respect the ideas, points of views, approach of our employees, encourage them and promote a genuine sense of egalitarianism. All our interactions are based on Integrity - you cannot be a little dishonest. We need to Trust the intentions of our colleagues. As an organization, we are creating a culture where the purpose of the organization
08 | October 2021 | www.insightssuccess.in
edge of technology, and we want 'Zero' latency in our efforts to create competencies around newer technologies and innovations that could be an enabler for our clients and partners. We believe that the above goals are not too lofty and unrealistic, but instead are actionable and efficient practices that lead to higher Client Satisfaction and Employee Satisfaction scores and higher sustainable value for the organization. For us at GAVS, Employee Experience (EX) is more than the perfunctory 'feel good' engagement. We are striving for a higher purpose in terms of Innovation, making a difference in Healthcare, aligning Academia with the industry, evolving as a true AI company, and promoting #Chennaitotheworld. We want to attract a group of individuals,
Best Companies To Work For 2021
who are committed to make a difference. A combination of 'People First' culture, deep-rooted values, and an emphasis on EX as an organizational agenda help us stay invested in a unified vision. We look at EX in a two-fold approach: Organizational Experiences, the experience of how effectively people interact with one another – manager interactions and team collaboration, diversity of ideas for enriched culture of innovation; and, Individual Experiences, the personalization of experiences to drive one's learning and growth journey, well-being, inclusion, equity and diversity, and rewards. This is powered by Digital Experiences - the processes, systems, and technology experience, and the impact on enablement, and operational excellence. It is also one of GAVS' stated goal to genuinely evolve as among the better
places to work for our women employees and provide them with an environment that engenders them to "Lean In". "What inspires me the most at GAVS is the commitment of the leadership team to foster a culture of innovation through Diversity." says Soumika, who joined us from a Top B-School to anchor Corporate Communications; she spearheads enGAge – GAVS' monthly Newsletter and is a Diversity Council Member. We are acutely aware that GAVS thrives entirely because of our people. Before the onset of the COVID-19 pandemic, as an AI-led digital transformation company, we had pivoted our approach towards employee experience. From candidate experience to employee advocacy, our framework of 'Hire to Rehire', comprising of practices, guidelines, had been designed to align with that
09 | October 2021 | www.insightssuccess.in
belief of enhancing employee experience at every touchpoint. Now with boundary-less talent, we continue to personalize experiences and supercharge this journey. "Positive employee experiences are the emotional accounts of any organization. As we keep investing more pleasant experiences into these accounts, we get better returns", says Aswin, who heads workspace experience. We start the candidate experience journey, by treating all potential applicants as customers. We are guided by our SWAT (Smart, hardWorking, Articulate, and Technologically curious) framework to ensure cultural alignment. Digital collaborative technologies have transformed how we work – from video interviewing candidates on our Applicant Tracking System, to piloting 1 question a day employee check-in survey, to
understanding the pulse of the organization and gathering insights, we have empowered our employees to collaborate and work seamlessly. "It's imperative that when we engage with employees, especially new hires, that it starts with the very first phone call or connect. We must provide a first-class experience from the beginning even before associates join the organization. In my role, it is critical that we promote the GAVS culture and world class employee experience throughout the company." says Joshua Goldstein, Talent Management Leader, GAVS N.A. We are consciously putting some key digital experiences in place, to compensate for the lack of tactile engagements with our employees, post-COVID. 1. Building stronger connects across teams, their managers, and the executive team • A dedicated Employee Experience Team plays the role of a 'Concierge' creating a 7-star experience for our employees to cater to meaningfulness in role, and belongingness. • Continuous listening and robust communication for nurturing the culture of trust and transparency. We conduct focus group discussions, leader talks, one-onone check-ins, with team members and families. We had virtual sessions with employees along with their families as a note of gratitude for enabling workspace seamlessly entering their homes across locations. • To fuel culture of innovation, we crowdsource frequently –our theme for this year is Think Big, and our HiPo group, GALVANIZERS have been critical in driving it.
2. Initiatives focused on the wellbeing of GAVSians and their families • Employee well-being through workshops with medical practitioners, wellness sessions (including emotional wellness), COVID helpline, and COVID task force, to channelize the requests around immediate and critical resources efficiently along with multiple free vaccination camps for employees and families. • Vaccine drives for all GAVSians and their families, and monetary benefits to take care of hospital expenses beyond insurance cover. • Emphasized and encouraged complete time off and recovery. 3. Partnering with Academia & Investments in helping GAVSians transform their skills and profiles • In addition to the above, GAVS has made significant investments in helping employees transform themselves, building a different brand of GAVSians through these experiences-led investments. One such example is the 'Long 80 Institute of Healthcare AI Technology' (LIHT), in partnership with IIT-Madras, Great Lakes Institute of Management, and other Engineering Colleges. LIHT opens avenues where GAVSians are provided with opportunities to learn, develop, and practice their technology skills while working with their counterparts in developing domain competency. "In general, people are not drawn to perfection in others. People are drawn to shared interests, shared problems, and an individual's life energy. Humans connect with humans."– Robert Glover We believe that this quote encapsulates
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an empathetic yet practical approach of promoting a sense of camaraderie within a firm, which stands in stark contrast to the often criticizing and stressful corporate environments of the Industrial revolution, where vitriol is the corporate lingo and employees are simply assets to be exploited. Today's innovative and disruptive culture needs its denizens to be committed and emotionally bonded with the organization, where the workplace is a platform for them to define and redefine their personal purpose and life goals. Taking cue from the above quote, we at GAVS endeavour to foster shared interests and purpose among GAVSians and that starts from the very time we recruit. It is our desire to be an empathetic and authentic company where it is okay to express our vulnerabilities during our interactions, where we can encourage our leaders to promote a culture of innovation and focus on Novelty of Innovations. This will happen if we have an irreverent, egalitarian and a flat organization driven by a purpose that is above the mundane. - A special thanks to Padma Ravichandran, Soumika Das, and Sumit Ganguli for curating this article.
Best Companies to work for-2021
elEVAte Business Solutions F
inance plays a crucial role in every industry. It is indeed one of the most essential facility needed by businesses worldwide. The understanding to handle the financial growth is not everyone’s cup of tea. This is exactly where CFOs help in enlightening businesses with quintessential information. elEVAte Business Solutions is one company, which provides businesses with CFO services. The company is centered on the theme to provide corporate financial advisory and services. In an interview with Insights Success, the team at elEVAte expresses its thoughts about the CFO services and sheds some light on its services. Below are the highlights of the interview. Enlighten us with the journey of elEVAte. Good experience in the journey so far. All sort of ups and downs are always part of journey. More excitement when you are aspired to grow. Building up the professionals for more excitements is the real challenge. Our intention in our service is to play an effective CFO role by partnering with promoters of the company. This service is very useful especially for MSME company who will not have right person in right place to take care of CFO role for next level improvement of the company. Yes, we too have challenges, it is obvious. Challenges are persistent and so is the scope of improvement. It is persistence for improvement for us and as well to our clients. It is the process that keeps evolving. We are providing all CFO services in one basket like financial reporting and analysis, financial advisory service,
Structuring Finance with Best Solutions
funding, M&A transaction support, IPO due diligence. We strongly believe that our clients are leveraging our experience with clear focus on priority areas for improvement for next level. This process is helping us tackle trouble shooting areas at the earliest. We are in right direction to maximize the opportunity for demand in the market and our capacity. Our experience of professionalism is always ready for delivery like plug and use system without grace time. Kindly talk about the exclusive products or services offered by your company. Our four main services are: • CFO Services: We help in all aspect of strategic and financial management to achieve growth and address risk management. • Corporate Advisory Services: We enhance value by delivering strategic advice and execution services to corporates. • M&A Advisory Services: We identify the M&A opportunities for the corporates with our network. • Corporate Funding: We structure finance in line with the business model using alternative methods. What is the vision and mission of your company? Our Vision: We, at elEVAte, aim to be known to the corporate world as their first and practical choice to elEVAte themselves with clarity. Customer Score Card is our scorecard. elEVAte will change the way aspiring promoters would like to think about their organizational growth.
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Inspirational Leader
He has an exponential exposure to diverse sectors like Real Estate, Hospitality and Infrastructure, Auto components, Electronics, Steel, and niche segments like Air pollution Control Equipment. He was awarded Roll of Honor CFO 100 in the Year 2014 in recognition of the Exceptional contribution to Corporate Finance. Winner of ‘Idea among Finance Thinker’ from CFO India.
GT Kannan Founder and CEO
“
We want to work within frame of freedom in every situation to accomplish the task in time and gain great success
13 | October 2021 | www.insightssuccess.in
“
Founder and CEO GT Kannan is a B. Com, MBA Finance, with 30 years of experience in the corporate world. He has immense experience in business and leadership, change management and the spectrum of corporate finance. He has handled private equity transactions, debt funding, corporate restructuring, process driven financial controls, and business operations to increase productivity and efficiency.
Our Mission:
procedure, good business plan, frequent cash flow planning, and challenges and appropriate fund raising.
To bring in the change by creating value, secure aspiring promoters from unexpected downtrends, to use the power of play to build healing. Our mantra to customers is to educate them on the importance of planning and strategizing for both the short term and long term. This would address the risk and ensure that no big surprises are encountered. What kind of challenges has elEVAte and the team faced at the time of its establishment and post-establishment? Taking any new concept to any stake holders be it customer/investors is challenging. Getting acquaintance for our service is another challenge. Continuous pressure in meeting the demands of the challenges falling within our scope especially when its situation like where we need to get the job done from others is another challenge. Since, our USP is very strong, we are able to manage this well. There is always scope for improvements. We address the issue, which was not resolved for long period of time. Our understanding is that all the strategy made for the company has to be executed as early as possible. We do not want the company to lose reaping the benefit because of delay in the execution of strategies. Some strategies work and some don’t. We are looking for investors on the board to scale up our operation. What does the future look like for elEVAte in terms of growth and expansion?
We are helping the companies to have business growth both vertically and horizontally through M & A transactions etc. Therefore, I strongly believe our CFO service is going to be more appropriate for mutual benefit. Our team members are well experienced and have gone through few cycles of training every time. This has resulted into good delivery for any given situation of the business across all the industries. How are you making the work environment of your company vibrant? Environment is vibrant, when you keep moving ahead with lot of new learning and becoming master with past learning. I would like to embed one strong slogan to my team, “Other than you, no-one else can do”. Everyone has capability of blending the knowledge in anything, if they hunt that with passion it will work out. We employ the people who has aspiration to learn. I believe, the company is an institution, it is an institution of learning, institution to take care of people. This motivates us to keep going. What advice would you like to give to the young generation of entrepreneurs who are stepping into the leadership positions in their respective businesses? No compromise in what you want to stand for in this world. Don’t change yourself, be what you are. If necessary, make few alterations to adjust and manage people. The world will recognize you only when you have genuine personality. Though it might take long time, but that will sustain for long.
It is greater opportunity for us to use our services, which we have created in market space. In my opinion, Covid-19 is blessing in disguise to the companies. Many companies have really corrected several elements like fat expenses, hiring performer, clear focus to understand the cause, and effect of every business transaction. Target has been reset with reality and strategies have been reframed. To have this in place, they require full-fledged CFO to take it to next level. The CFOs require to focus on bottom of pyramid to address issues like cost element of the product, standard operating
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Tech Set Go
16 | October 2021 | www.insightssuccess.in
How
Companies are Leveraging
Technology
to Streamline the
Onboarding
Process? I
nitiating Onboarding:
Between Recruitment and Attrition, the process of onboarding new recruits can effectively stem the outflow or loss of talent to the competitors. It is this process that makes a new hire first comfortable in her/his position and then gradually in-syncs her/him with the company. If the process is designed strategically, curated carefully, and implemented innovatively then the new members of the professional family stay with it lifelong.
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And companies are achieving this by using technological advancements to simplify, formulate, and streamline their onboarding processes. Although, research shows that the majority or more than eighty percent of companies do have a kind of basic orientation programme running in their offices, what most of them lack is a clear, elaborate setup and process management expertise. Technology can surely rectify this shortcoming and ensure an effective way of new-recruit assimilation. Leveraging Technology: There are many onboarding technologies available in the market, which are aiding the firms in this regard. Some HR tech firms have created simple, employee-friendly onboarding software which can be accessed easily by all the new recruits, the moment they accept the job offer. With the help of this software, they can quickly learn about their exact role, their future colleagues, reporting managers, norms, regulations, policies, of the company. They can fill all their admin forms online. They can also join in for specific training programmes, have face to face chats with their trainers through VCs and Tele-meetings. They can have live chats with the other recruits or trainees' senior to them. Using the software, they can not only track their training progress before joining in but can also track their performance post joining. Some software's are designed as interactive platforms and assignment calendars, which can plan hourly, daily, monthly, quarterly, and yearly tasks, targets. They can also schedule meetings and put-up timely reminders. Also, an AI bot-buddy is allotted to answers regular FAQs, and provide regular assistance, whenever needed by the new person.
There are some specialized companies that divide the process into preboarding, onboarding, and offboarding. They have softwares with many advanced applications such as employee quizzes, interactive games and assignments, and virtual reality puzzles before the actual job even begins. The application software can also share knowledge, records, and departure feedbacks amongst management allowing them to reflect upon their shortcomings, paving way for future improvements. There are also cloud-based application software's, specializing in onboarding, orientation, induction training, and new-recruit engagement. The only aim is to give new hires a smooth, seamless, and absorbing experience for an easy transition from new to permanent employees in a short span of time. Streamlining the Process: Though each business contains specific and specialized departments for handling different processes of the company, the organisation can exemplify its overall working structure and entire system infrastructure to new employees using advanced onboarding technologies. Now, here are some of such techs which are being used by companies to streamline the process. AR and/or VR (Augmented Reality and/or Virtual Reality) Tech: AR and/or VR, are gradually becoming the norm of the day, thanks to the restrictions because of the pandemic. COVID-19 is still going on, putting a huge roadblock for companies to go for a wide and absorbing process of onboarding. VR tech is helping them remove that obstacle, with some companies showing upto a thirty percent higher level of satisfaction amongst employees, better test scores of about seventy percent and up to
thirteen percent higher knowledge sharing and accumulation than untechnical onboarding processes. AR tech is helping them further in onsite employee training exercises, better work-from-home facilities and benefits, and any number of revisits to the entire process of onboarding from anywhere. Training-game Tech: If the process of onboarding is properly structured and fully engaging, then HR Daily advisor says that out of total new recruits, ninety-one percent stay for a year and sixty-one stays for three years. Training Gamification of the process implements basic gaming aspects like level-by-level progress, public scoreboards, competitiveness, target and goal achievement, and instant feedback into the process which makes the entire exercise a stress-free, funfilled, and interesting run-up to the actual job. Online Interactive Training Tech: Using online tech companies are designing live-digital platforms, where new hires are exposed to real-life situations through live/past examples or cases and asked to make the right decision quickly or in an instant. This creates a dynamic scenario like a general question quiz performed through live chat which simulates reallife and stimulates faster learning in the new employees. Ready, Tech Set Go: Advance Tech, if combined with traditional knowledgebase, can draw wonderful results. It makes the transition from a new recruit to a competitive performer easier. It makes the new-hire ready to take on the actual challenges of the jobs, head-on. It sets her/him on the right track from where he can go to her/his desired level and position just like in the game. Gaurav Wankhade
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Link8 Intelisystems Pvt Ltd India's Smart Tech Ecosystem Providers
Mr. Sharad Jain, CEO & Co-founder, with a cumulative experience of more than 20 years, of strong technical software product development as well as management experience, is one of the driving forces behind Link8 Intelisystems Pvt Ltd products portfolio and is responsible for its growth. He had experience in software development as well as the marketing of the product in many areas including Customer Relationship, Compliance Solutions, Resources Management, Litigation Management, Enterprise solutions etc. An experienced and seasoned professional, with a demonstrated history of working in the information technology and services industry, Sharad is highly skilled in Sales, Customer Relationship Management (CRM), Market Research, Account Management, Business planning, Process management, and Software as a Service (SaaS) Products.
Mr. Sharad Jain, CEO and Co-founder
His IT expertise, domain knowledge, and know-how to translate business processes into IT enabled solutions, triggered off the idea to create a technology startup. The company was founded to provide ITenabled solutions to enterprises, so that they can get the technological advantage, to reap the maximum benefit.
Best Companies to Work For, 2021
A
successful business needs innovation. Innovation needs Information Technology or IT. Today, we cannot imagine a business without IT. Or we would not have been able to cope with this pandemic without the digital revolution. The current business success mantra is simple, drive success with innovation and drive innovation with IT. Now, to build a digital or IT ecosystem, a business has two options. Either do it all inhouse or outsource it. Doing it all inhouse is costly, and time-consuming, and may not be feasible in the long run, due to continuous upgradation and maintenance costs overrunning the budget. That is where an IT Service provider comes in, to cost-effectively digitalize the business processes and functions. One such reliable and global IT service provider is Link8 Intelisystems Pvt Ltd. Founded in 2019, based in Noida, and grown during the pandemic, the company can become your business's perfect IT enabler. Let us hear more about it from Mr Sharad Jain, its CEO and Co-founder, in his exclusive interview with Insights Success. Enlighten us with the journey of your company so far. Link8 Intelisystems Pvt Ltd is an IT services company and provides a technology-based ecosystem. Here we assist our clients to achieve their business objectives, by successfully outsourcing their business processes and functions, in the area of technology (IT) and Talent Acquisition. We also provide full IT Offshore Staffing opportunities to global companies, who would want to build their team in India. Noticing how the process for recruitment transformed overnight due to the pandemic, in March 2021, we have launched SalesProfessionals.co.in and SoftwareProfessionals.co.in, two online job portals for Sales Professionals and Software/IT Professionals respectively, keeping in mind to offer complete, end-to-end, and cost-effective HR ecosystem. Both the job portals SalesProfessionals.co.in and SoftwareProfessionals.co.in, have since seen a constant uprising, in terms of being a popular service provider of its kind. The portals, with satisfaction, declares their work, with providing industry-ready resources to organisations, using technology platforms. The job portal has above 400 companies, and 25000 professionals associated with it. Popular brands like HDFC Bank, PharmEasy, Bajaj Finserve, Byjus, Extramarks, and many more, are using the SalesProfessionals.co.in and SoftwareProfessionals.co.in, to recruit their Sales/IT team. Kindly talk about the exclusive products or services offered by your company.
We, at Link8 Intelisystems Pvt Ltd, have developed an HR Acquisition ecosystem that encircles end-to-end HR services like Recruitment, HR operations to an organisation, as well as a career path for the Job Seeker. One of the modules of this ecosystem are two digital job portals, specifically for Sales Professionals and Software/IT Professionals, by the name of , and https://SoftwareProfessionals.co.in respectively, wherein, employers as well as job seekers (Sales/ Software professionals), post their requirements and resumes, respectively. In supplement, we provide additional services of sourcing job seekers, interviewing them, and shortlisting them for employers. These job portals are specifically designed for sales and IT professionals, which differentiates them from other generic portals. These portals have several benefits for the recruiters in the industry, to hire sales and IT team. Apart from only posting the vacancies, we offer end-to-end recruitment, where the recruiters could shortlist the candidate on the employer's behalf and could conduct interviews with the employer, and also provide additional services like background check, payroll, HR compliances and many more. What is the vision and mission of your company? At Link8, our vision is to become a market leader in the conceptualization, planning and integration of the latest technologies, and to be pioneers in the IT industry. Our goal is to deliver the highest standards of service, reliable solutions, and customer delight at Reasonable Price Points (Value for Money). Our mission is to be the leading IT solution provider of up-to-date technologies, to help our customers to leverage IT for their competitive advantage. What kind of challenges has the company and its team faced at the time of its establishment and postestablishment? The coronavirus outbreak has forced us to reevaluate our business and operational plan, which includes infrastructure, hiring the right people, training, developing a customer base, and so on. Managing cash flow was the major challenge for sustainability. For that, we have done various tie-ups and collaborations, to reduce our fixed operational cost. Finding opportunity in the crisis, we found that talent acquisition is the major challenge and launched the HR ecosystem, to resolve our as well as our customer's pains. How the technological advancements and innovation in the industry you are catering to has impacted/enhanced the business of your company?
21 | October 2021 | www.insightssuccess.in
‘‘
Customer delight occurs when the client's expectations are exceeded
‘‘
Innovation and R&D are critical to the success of any company, especially for a Tech company. Link8 possess expertise skills, on the latest tools and technologies that are emerging in Software Industry. And we are geared to deliver the technology-based competitive edge, by continuous upgrading, and updating our knowledge and processes. Our expert and efficient development team is always working on new projects, which allows us to have more and better products, to cater to different industry segments. This gives us a leading edge over others, as we are always looking for horizontal product line expansion and to provide the best solution to our customers, as per their requirement with competitive pricing, and "Value for Money". What does the future look like for your company in terms of growth and expansion? We endeavour to extend our offerings to develop strategic alliances with the leading technology providers and also looking forward to expanding the business horizon, with more tie-ups and presence in key locations. Currently, Link8 is operating from Noida. But we are looking forward to our presence in other metropolitan cities, to cater to the needs of potential businesses and clients. Link8 will be on the top HR and Talent Acquisition solution providers list, in the next three years. How are you making the work environment of your company vibrant? Link8's skill and ability to compete and succeed in the highly competitive marketplace, by cultivating innovative solutions, is based upon our people. Link8 counts on its staff of devoted and talented employees as its greatest resource, and firmly believes that they are the primary reason for its success.
At Link8, we are working on Performance-linked incentives, it become a positive factor for people to perform and stay with the organization. Performance-based incentives, besides creating goal congruence between the organization's goal and employee's goal, provide recognition to performance. They see clearly that if they perform better, they can grow more. Also, at Link8, we are empowering team members to make decisions, whether he is senior or fresher or junior. Also, they can share their feedback and constructive ideas, freely, at any level. What advice would you like to give to the young generation of entrepreneurs who are stepping into leadership positions in their respective businesses? Research and gather as much information you can, particularly about the industry that you're entering, the customers you're targeting and the competitors you face. You should also learn about critical areas such as finance, marketing, and sales. Planning is vital, as it will keep you on track, and focused on your goals. According to you, what are the essential steps to attain client satisfaction or customer delight? Customer delight is more than just making a customer satisfied with your products or services. Customer delight occurs when the client's expectations are exceeded. Regular communication with the customer and timely response to their queries: A big part of customer delight is making sure of timely communication and response to their queries. This lets them know that we care, and addressing their questions or concerns is a priority for us. Anticipate Customer Needs: To better understand customers' needs, we need to listen to them. And know what our customers want. By using surveys, we can measure customer satisfaction and discover what improvements your customers request. Complaints and negative reviews are a source of valuable feedback. When we analyze them, we know exactly what our customers want. Collect this data (interactions/reviews/requirements/feedbacks etc.), analyze and use it to better understand what the customer wants and how they want it – and give it to them. Continually Ensure Your customers Value What you Offer: While suggesting any solution or selling any product always put yourself in customershoes, and create the value proposition, how the product or service will help customer to achieve their goals.
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Employee Elevation
Essence of Employee Engagement
in the
Corporate World T
he world is a hyper-connected place now. As it is extremely difficult to separate online world from an offline one, it is also becoming increasingly challenging to distinguish between your personal and professional life. All you got is one lifetime of unknown duration. In that, you got twenty-four hours a day, out of which you spend a large chunk in sleeping and doing everyday necessary personal chores. Another chunk is devoted to your profession or job or workplace, which is your bread-and-butter or simply your livelihood. It is more than that. As an employee, one devotes her/his bulk of prime years to reach a position in the evercompetitive corporate world. But if an employee is not happy, motivated, or satisfied in her/his work-life juggle then she/he will simply switch 25 | October 2021 | www.insightssuccess.in
to other promising options. Corporates have long realized this issue and are investing huge amounts of money and time to tackle it. As they have to shell out a substantial part of their budgets in recruiting/hiring these skilled and talented personnel, retaining them in the current scenario is a tremendous ask. Hence, corporates have gone to a variety of Employee Engagement Strategies to make their workplace better and best for their professionals. Employee Engagement Vs. Employee Happiness Vs. Employee Satisfaction: Feeling bored means being disconnected from the live reality. Feeling passionate means being engaged in a worthwhile activity. Thus, it means connected with your flowing life. When corporates give a clear mission dividing it into several different meaningful goals, and a rewarding achievement promise, the employee is automatically engaged in the company's vision. Then, the employee will make a personal emotional commitment to the company in her/his heart, which will be far better than any external artificial contract, agreement, or deal. She/he will go that extra mile required to take the company in the pre-decided direction, reaching its visualised aim sooner than the proposed deadline. This is Employee Engagement. But before it, corporates must make that effort to let employees feel genuinely happy about their job, work, task, assignment, or targets. Happiness is different from engagement and it comes before it. It is an abstract feeling, based on employees personal and professional life. Now, corporate can do everything in their might to make their employees happy but they cannot extend that feeling in
employee's personal life, as it is their private space. Satisfaction is a feeling of fulfilment. It lets the employee enjoy her/his job, workplace, perks, bonuses, company of colleagues, and lastly, paycheques. But that does not necessarily mean that the employees are engaged. It can be that they are just enjoying their time with the company and performing average or above average in their jobs. So, what exactly is 'employee engagement' and how can organisations achieve it? Employee Elevation: Essence of Employee Engagement First, the factors or drivers which leads to Employee Engagement cannot be generalised. They are different in different scenarios, places, times, generations and with different roles or positions in which the employees are. But there are few constants derived out of years of research in this area. They are: Giving employees a sense of meaning about their job. A job may mean different to different employees, but that sense that whatever they are doing is meaningful drives them all the time. Providing them with on-the-job personal learning and personality development opportunities. When they see that they too are developing in their personal place along with and because of the company they will make the company a part of their emotional life. Respect from leadership and future promises of promotion as a reward will develop in them a sense of meaning and alignment of that meaning with organisational values, company's vision as a common goal with shared connections. During an employees' journey, she/he fully knows about the company but
does the company know or wants to know about the employees' personal and professional ambitions, about his/her likes, dislikes. This is an area where a compassionate leadership becomes useful for the corporates. What is the company's performance measurement yardstick? Does it only count the number of hours an employee has put through the day or is it more task-oriented? Has the employee achieved her/his targets inside their respective deadlines or not could be a better standard, according to which the HR Department can formalise the rewarding structure. Inter-organisational politics, groupism, and discrimination can boggle down initially promising, lively, and enthusiastic employee's morale. As the company wants commitments from the employee, can they make sure that they too are keeping side of their commitment towards the employee like the fulfilment of awarding, rewarding, and promotional promises made during the operational times? What kind of organisational or inoffice environment a company is providing to its employees and the kind of work environment the employees are expecting from the company should be streamlined. Here interpersonal communication can help leaders and managers to achieve the desired outcomes. In essence, an emotionally charged, passionate, and committed employee can be totally immersed with organisations objective, if professionally, she/he is constantly engaged with the company's core values and continuously elevated in her/his organisational levels. In short, just like the current world, employees and corporates will be hyper-connected too. Gaurav Wankhade
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Opiant Technologies Driving Successful Digital Transformations for Businesses
I
t takes a gospel to work on cutting-edge technology, with beautiful and intuitive user interfaces that allow people to access sites and apps with ease. The show is controlled by technology, and marketers remain up to date on the newest advancements, recognise how they impact PR trends, and modify the plans accordingly. One such company to follow every trend is Opiant Technologies. They work on the most recent Android and iOS developer tools. They practice on what recent technologies are utilised in the design and development of web applications. Automation tools are used to assess quality for Opiant Technologies. (JMeter, Selenium, load runner, and so forth.) The Genesis of Opiant Opiant Technologies has come a long way in this journey of entrepreneurship, which began some eight years back. And it has been an immensely satisfying and enriching journey! The firm is from small places where it received its basic education before moving to the capital for higher schooling and eventually settling down in its various vocations. Over a coffee cup, this idea to start the team's own company was born! The objective was to provide IT services and consulting to mid-size corporates and government sectors to provide customized solutions currently influenced by big players. It was a very humble beginning when Opiant Technologies started building its business brick-by-brick. It was not until
two years after the company's inception that everything had an office space and began recruiting full-time employees; previous to that, it was done on a whim. In the initial phase, it was only through word of mouth that the company started getting projects, which is ongoing to date as it has never had any focused sales and marketing for its business. Opiant Technologies takes pride in the fact that it has successfully delivered projects and has been recommended to various other channels for its services and consulting. Opiant Technologies, unlike many other IT firms, is primarily a services company aiming to create, grow, and retain devoted communities at every touchpoint. Its main strength as an organization is the ability to transform ideas from business to technical. The company has become one of the recognized information technology and consulting companies delivering software solution tools. It has expertise in developing easy-to-use, search friendly, mobile-friendly, database driven websites, enterprise resource planning, and content management systems. Visionary Leaders Technology being a fundamental requirement for any business today was the driving factor behind the thought of bringing Opiant Technologies' own venture. As both team members were professionals from corporate setups, they
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Best Companies to work for-2021
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We believe that learning does not have an age limit. We roll up our sleeves and are always ready for discussion Nagendra Singh Director
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could fairly envisage the way they wanted to build up the organization. With qualifications and experience tied to the company's backs minus any seed funding, the team dived into settingup its first company in 2013. Aarti, to be specific, is a Cost and Management Accountant Professional with over 18 years of experience in Finance and Accounts. Nagendra is a qualified project management expert with over 22 years of experience in information technology. With this, it appeared to be an ideal mix for growing its business. "Now, after being in the business for so long, it gives a feeling of gratification and the immense pleasure of being able to take decisions and reap the benefits," states Nagendra. Plate Full of Services With Opiant Technologies group having offices in New Delhi and Estonia (in Northern Europe), it has a wellrounded team of technical and functional experts and indepth capabilities to help valued customers develop resultoriented software products and services in a cost-effective and timely manner. The company enables businesses to
Aarti Chitkara Director
accelerate time-to-market and address evolving market challenges with commendable expertise in Application Development Services, Cloud Computing, Business Intelligence, Custom ERP Development, and Embedded Devices, to name a few areas. Furthermore, the team has completed projects in data sciences and has begun to go into new fields of Artificial Intelligence (NLP and ML). It has completed projects in various fields, including healthcare, shipping and logistics, construction, interior design, and, most notably, wildlife. The firm is delighted to be connected with the Wildlife Conservation Society to provide solutions throughout the world. It has previously collaborated with NSTFDC and UNDP and is presently serving as a consulting partner to an organisation in the United States. In the future, the company intends to continue providing services and solutions in specialist areas of technology to existing and new clients throughout the world. Motivating Mission The mission of the company: It strives to offer the best possible solutions to mid-size corporates and government sectors at the most cost-effective packages and utmost convenience.
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The vision of the company: To be a global customer-centric company, creating value for each business, thereby catering to customers across the globe in niche areas of technologies. Keeping the Head above the Water Starting Opiant Technologies was not a cake walk, as it was full of challenges, more so when it also involved giving up full-time jobs along with the regular income; it was a tough decision. Nevertheless, since Nagendra and Aarti had a passion for building something of their own, where they could be the risk takers and decision makers, it gave them the momentum to take the plunge! "Having said that, we could only have made it through the choppy waves with the help of our families and wellwishers," says Aarti. Unlearning to Learn While the team aspires to grow and leap into new things, technology and its advancements have been the key to keeping up with the pace to successfully remain in the business. It is the same spirit that Aarti and Nagendra have instilled in the employees through various knowledge sessions and ample training to keep themselves updated with newer technologies. Both believe that the growth of their employees is the growth of the organization. Keeping that in mind, they promote the employees to focus on work and delivery and personal growth and focused development through learning. The firm inculcates in its resources the concept of team building through various measures from time to time. Gist of the Future Besides keeping up the high-quality deliveries in the existing domains, expansion is definitely on the cards! The directors being e-residents of Estonia and promoters of a company in Estonia, look forward to getting business in Europe as well as the UK. Opiant Technologies also looks forward to working in close association with Wildlife Conservation Society as their global partner.
By saying so, Opiant Technologies set clear objectives and mentored leadership, encouraging accountability and ownership among people. The team has regular zoom video meeting sessions with all company employees to keep the atmosphere free from stress, where they chat with them apart from work. Opiant Technologies keep its employees motivated by recognizing their efforts from time to time. Words that Matter An entrepreneur is commonly seen as an innovator, a source of new ideas, goods, services, and business or procedures. It is an individual who creates a new business, bearing most of the risks and enjoying most of the rewards. "If you are ready to take risk to enjoy the reaping benefits, welcome to the world of entrepreneurship," says Aarti and Nagendra. Entrepreneurship can be seen as a mindset having three major types of abilities: 1) Entrepreneurial abilities consist of perseverance, ability to recognize opportunity, motivation, and planning. 2) Foundational abilities consist of communication, critical thinking, problem solving, decision-making, ideation, and collaboration. 3) Key building blocks having confidence, creativity, curiosity, self-awareness, empathy, joyfulness, and observation. "My advice to the younger generation is that the world is full of great ideas, but success only comes through action. The biggest motivation is to keep challenging yourself and understand that running a business takes lot of time and energy. Mistakes, according to many entrepreneurs, are the finest teachers. You get closer to success when you learn from your errors," says the team at Opiant Technologies.
Value of Employees It is only through a vibrant workplace that one can attract, retain, and grow talent and thereby thrive, not just survive. 30 | October 2021 | www.insightssuccess.in