Vol. 12 Issue 02
Strategic Outlook Strategies to ensure the success of an infrastructure management company
Challenges in Infra-space THE MOST RELIABLE
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INFRASTRUCTURE
Management
SERVICE PROVIDERS
Challenges imposed by the pandemic on the infrastructure management services sector S Chandra Mouleswaran SVP – IT Infrastructure Management Practice GAVS Technologies
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Facilitating AI-led Managed Services
Editor’s Note TECHNOLOGY CHANGING THE DYNAMICS OF IT WORLD
writer once said, “Any sufficiently advanced technology is indistinguishable from magic.” He believed that humans would soar high with the technological advancement in every sector of human life that was once considered as pure imagination. For example, in James Cameron's sci-fi blockbuster of 1984, ‘The Terminator’, the concept of the drone was shown with the vision of future hunter-killing weapons. Eventually, this science fiction became a reality over time. There are plenty of things that, once considered as imagination, came into existence as time progressed. Today, technological advancement is evolving at a rapid pace. The juggernaut of this advancement has seen every important aspect of invention, which changed the direction of progress, may it be the invention of computers, laptops, mobiles, or even the emergence of the internet. This journey led to a more sophisticated world that is welcoming every new day with a vision of development. But one question appears very often – what’s next? Technological inventions always roll over you, and if
Vinayak Ghorpade
vinayak.ghorpade@insightssuccess.in
you are not a part of the roller, you will be the portion of the road. In short, one technology kills its older version. Hence, when an invention is introduced globally, the new race is all about its up-gradation. For instance, the evolution of the internet gave birth to Information Technology (IT), which changed the world's landscapes. Hot topics such as the introduction of programming, big data, small data, artificial intelligence, machine learning, and the buzzword of today’s world – cloud computing, have become inseparable parts of the present generation. These complex technologies deal with excess data sets to improve productivity with greater efficiency. However, real-time management and monitoring of such a vast data-set is challenging for businesses. Hence, they need a viable infrastructure management platform to operate all these tasks in a precise way. Many people relate the word ‘infrastructure’ to civil, military, or public projects. But in the IT space, it is an umbrella term that encompasses everything that supports the management and usability of data and information.
Infrastructure Management Services (IMS) assist companies to avoid the difficulties of downtime by ensuring that all of their important components are up and running every day. In simple words, if a business is considered as a stage show, IMS platforms would be ‘behind the scenes’ individuals who maintain a smooth and streamlined workflow. Hence, many successful companies were established to deliver their IMS solutions for the IT industry. In our quest to find these successful companies, we at Insights Success bring you our new edition, ‘The Most Reliable AIOps based Infrastructure Management Service Providers, 2021’. Browse through the pages of this edition to know the nuances of IMS platforms. I hope reading this edition will inspire you to enhance your technical knowledge. Who knows if the next big name on the inventor's list could be yours!
14 Artivatic Data Labs Leveraging the Power of Data
24 Codewave Technologies Leveraging Technology and Providing Exceptional Solutions for Businesses
32 Hashtaag™ Leveraging Technology with its Ace Level Services
A R T I C L E S Strategic Outlook
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Strategies to ensure the success of an infrastructure management company
Challenges in Infra-space
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Challenges imposed by the pandemic on the infrastructure management services sector
C O N T E N T S 08 Facilitating AI-led Managed Services
COVER STORY
Editor-in-Chief Sumita Sarkar Deputy Editor Abhishaj Sajeev Managing Editor Sayali Sangewar
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Assisting Editor Ananda Kamal Das
DECEMBER, 2021
Contributing Writer Gaurav PR Wankhade
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Company Name
Management
Brief
Artivatic Data Labs artivatic.ai
Layak Singh Founder and CEO
Artivatic is a digital risk & decision-making Fullstack insurtech platform that uses deep machine learning and proprietary algorithms for analytics, intelligence and alerts, and decisions.
Codewave Technologies codewave.com
Abhijith HK CEO
Codewave is a design thinking led digital innovation company, specializing in design of value, new product development & digital innovation.
GAVS Technologies gavstech.com
Chandra Mouleswaran S SVP – IT Infrastructure Management
Hashtaag™ hashtaag.com
Vishveshwar Patil Director and CEO
GAVS Technologies (GAVS) is a global IT services & solutions provider enabling digital transformation through infrastructure solutions.
Hashtaag™ is India’s leading Custom Software Development, design, and development firm.
Facilitating AI-led Managed Services
We have fulfilled all our deliverables to our customers during the pandemic
COVER STORY
S Chandra Mouleswaran SVP – IT Infrastructure Management Practice
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eliability of Business-critical applications is paramount for most businesses in this age. The COVID outbreak has also accelerated the demand for remote managed services and has pushed the industry to adopt new ways to deliver, maintain and manage the applications. The IT Operations management services market is expected to grow at a CAGR of 10% for the next five years. CIOs and business leaders proactively seek new, efficient methods and adopt responsive systems and processes to bridge the gap between operations and business. With that said, Social, Mobile, Analytics, Cloud, IoT, and Cognitive Computing have become the new business imperatives. Businesses adopt these digital technologies to build new and innovative business models, reduce time-to-market, optimize business processes, empower their workforce, and personalize the customer experience. Aligning IT to the business is key to success for an organization that is on the digital journey. One company that is helping organizations along their Digital Transformation journey is GAVS Technologies (GAVS).
Anything that needs to be done a second time needs to be automated. Let's not waste human efforts in doing repeated SOP-based activities
It is a global Digital Transformation enabler with a focus on AI-led Managed Services. GAVS' AIOps platform, Zero Incident FrameworkTM (ZIFTM), enables proactive detection and remediation of outages and increases reliability of services, helping organizations drive towards a Zero Incident EnterpriseTM. ZIFTM, an on-premises and SaaS solution, enables IT to deliver the least interruptions to their business applications with end-toend visibility on the assets, utilization and performance. Streamlining IT Operations GAVS has transformed IT delivery in
enterprises through ZIFTM discovery, monitoring, analyzing, predicting, and remediating capabilities, to optimize IT infrastructure utilization and maximize their performance. “We are committed to improve our customers’ IT operations through Artificial Intelligence (AI) and provide meaningful and actionable insights to reduce outages, enhance user experience, and improve business”, says the team at GAVS. The company offers focused services in the areas of AI-led IT Operations, Information security operations and Practices, Digital Transformation,
The Most Reliable AIOps based Infrastructure Management Service Providers | 2021
Product Engineering, Cloud migration, Analytics, and Quality Assurance and has customers from Healthcare, BFSI, Manufacturing, Media, and Service Providers. ZIFTM: An AIOps platform that enables proactive detection and remediation of incidents helping organizations drive towards a Zero Incident Enterprise™. It has five modules – Discovery, Monitor, Analyze, Predict and Remediate to deliver what they call “auto-detect and auto-correct”. These five modules enable the platform to function and deliver independently. USPTO has
granted it a patent for the algorithm that is written for predicting outages. Value-added foundational elements of ZIFTM: • Integration with any tools generating data in any format • Agentless & Non-intrusive approach, • Ease of Deployment • Dynamic UI • Scalable Architecture. ZIFTM delivers • Unified View of all alerts/events/logs • >50% reduction of incidents
It is time to look for domain-based business metrics instead of domain agnostic IT metrics
• • • •
>50% reduction in MTTR >80% reduction in noise >50% ticket automation >50% reduction in IT operations cost
GAVS Dynamics A CIO at a hospital would like to measure and improve the productivity of their employees by making the systems perform reliably all the time. A CXO of a Telecom company would like to increase the customer base by making the service more reliable. All organizations would like to measure and improve the satisfaction of their end-customers. GAVS helps the CXOs in these endeavors. “We at GAVS, want all the IT Managers, CTOs, and CIOs to sleep peacefully and spend their weekends with their families happily by keeping the business-critical applications running without interruptions, using our AIOps platform ZIFTM”, shares the GAVS team. Through detection of brewing incidents at a very early stage and remediating those potential incidents in time, it is possible to prevent outages. The technique of ‘early detection’ is based on the domain (IT infrastructure) knowledge and the powerful AI programs written with the guidance from IIT Madras. Steering the Ship Forward S Chandra Mouleswaran, SVP – IT Infrastructure Management Practice at GAVS Technologies, is a passionate lateral thinker. He has 30+ years of experience in IT infrastructure operations and practices, primarily in the IT/ITES sector. He started his career as an electronics engineer repairing battery chargers.
In partnership with some top technology organizations and academia, we provide best-in-class solutions and high quality services to healthcare organizations.
Words of Glory "ZIF was able to detect and predict close to 95% of high priority P1 incidents in advance, and proactively creates tickets. It has reduced the high priority P1 incidents by 25% in the last six months and our IT operations team can spend their time managing other projects.” Sr. General Manager Information Technology, HDFC Ltd. October 2020
That experience took him to repair power supplies of computers in a construction company during the early stages of IT evolution in 1990s. It made him repair computers, assemble computers, set up networks, learn OS, and become part of Infrastructure design and management. "That is how, I was driven towards IT infra management," says Chandra. He then worked as a Network engineer, then a system integrator, before becoming a CXO in 2000. Some of his notable attempted innovations include Automated Pressure tester in the early 80s, battery operated power supplies for computers, DRAM-based Unix file systems, locally cached data for VSAT communication to reduce latency, Software Vending Machine, MobileDesk, Advanced Command Interface - a mistake-proofing application (Patented) and Zero Incident FrameworkTM. Since he entered this field in 1990, everything Chandra did or was required to do was for the first time. Thanks to the opportunities, he was part of many firsts – first to install TCP/IP for Network communications, first to deploy VSATS for WAN communications, etc. "There were no SOPs for many things. There were no WANs, but we had to support remote sites – Kevadia in Gujarat, Rewa in MP, Chamera in HP, Lakhwar in Uttarakhand," shares Chandra. “There were no skilled IT engineers at remote sites to help troubleshoot and expedite resolution. Around the late 90s, network bandwidth was a challenge. Even audio conferences used to have troubles. There were no standards or benchmarks for anything”, added Chandra.
Artivatic Data Labs Leveraging the Power of Data
Source of Inspiration
Layak Singh Founder and CEO
Layak Singh, Founder and CEO, is currently building Artivatic, which is all about empowering Insurance and Healthcare sector globally with its in-house patent pending technologies. We use AI extensively to create products, tools, technology, solutions, and services to insurance, brokers, reinsurance, distributors, and health partners and manage buying, selling, and entire lifecycle management of Insurance. Earlier, he was Founder and CEO at Fullerene Solutions and Services (P) Ltd, a portfolio company for education, content, and lifestyle ventures. He has also been a part of DRDO, IOCL, and EDUDIGM to execute their projects, being an in-house entrepreneur and more focusing on building team, product execution, helping in business strategies, prediction, marketing, etc PR, revenue, and financial performance. He is a born-entrepreneur and never likes to be defeated until the end. He has built many communities around Bangalore like Bootstrap Bangalore, 2Weekends Hakathon, among other. He was 2014 Fellow in the Startup Leadership Program in Bangalore. He also has a knack for writing about startups, education, entrepreneurship, technology, artificial intelligence, culture, consumer interaction, business, and health. His write-ups got featured in Techinasia, Silicon India, and Yourstory.
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The Most Reliable AIOps based Infrastructure Management Service Providers | 2021
he insurance business is undergoing enormous changes. These developments are being driven by insurtech enterprises that are upping the ante by pushing innovation via the use of technologies such as Blockchain, Machine Learning, AI, and cloud computing.
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solutions. We use solutions like innovative risk underwriting, alternative data insights, real-time personalized product offering, and automated onboarding, claims automation, sales, and distribution, self-branch servicing, customer 360, wisdom, and analytics.
We had multiple brainstorming sessions to understand Artivatic in depth, which took almost three months for all of us to decide- what was Artivatic, how to build further, who will be building Artivatic, and where we were aligning our visions for the future.
These technologies are replacing the traditional software and manual-driven procedures that were previously used to construct and administer the insurance industry. Furthermore, as business models evolve, insurance firms are utilising digital technologies to extend their operations and build product lines based on consumer needs, which contribute to market growth. One such company that contributes to market growth is Artivatic Data Labs.
We empower insurance and healthcare businesses and developers to reimagine insurance and health products for the following billion users. Artivatic is continually developing a low-cost, modular API infrastructure so that insurance companies/hospitals can go online in days, not months.
After countless efforts, we finally saw some ray of hope when HCL and Capgemini, like large enterprises, showed interest in partnering with Artivatic. We demonstrated our technologies and capabilities to solve these businesses’ problems by partnering with them. So far, it has been one of the biggest pleasant and motivating moments in the Artivatic journey.
While in search for The Most Reliable AIOps based Infrastructure Management Service Providers, we came to know about Artivatic Data Labs. Below are the highlights of the interview. Describe us about Artivatic in detail. We are a global risk and decisionmaking platform that automates human decisions in insurance and healthcare to provide efficiency, transparency, risk assessment, personalization, and digitization in the entire lifecycle of operations. The platform uses deep machine learning and proprietary algorithms to offer insurance and healthcare
Artivatic is transforming legacy, traditional, complex, and ‘one size fits all’ into personalized, digital, instant, risk-based, new age insurtech. This touches human lives, understand their need, use data to provide them better, need-based products instantly using technology. We aim to provide personalized insurance products based on customer goals/needs under 60 seconds using data, technology, and process. What made you venture into the infrastructure management services sector? Artivatic was born after our last startup, COGXIO, and DateIITians. We took into consideration all learning, research, process, and understanding of our new product, which was a complete B2B AI Platform focused on cross-industry intelligence in real-time, and we launched it in 2018.
What kind of offerings do you provide to your clients? We at Artivatic.ai are building next-gen insurance products and solutions to simplify risk assessment, process automation, and digital use to enable access to insurance with our technology-driven innovations. We are changing historical insurance into something digital, customised, and customer-centric while keeping our clients’ budgets in mind. We leverage AI and Machine Learning in our platforms and integrate the same to simplify in the extremely archaic and manual industry to increase the number of insurance policyholders in the long run. Artivatic has launched various platforms in the recent past to
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empower Insurtech to drive the future of insurance:
ProdX Design •
a Holistic Next-Gen rapid product designing with risk insights. PRODX DISTRIBUTION • A customized B2B2C distribution and embedded insurance platform for businesses. What kind of challenges have you faced while entering the infrastructure management services sector? Artivatic’s journey has been a roller coaster for the last two years. However,
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INFRD • Integration of Cloud APIs Platform with 400+APIs to provide a holistic solution for all insurance & healthcare services. ALFRED • One integrated platform for all your claims needs. Provide end-toend claims automation and assessment platform. ASPIRE • An end-to-end personalized & affordable solution for employee health & business insurance. AUSIS • A customized AI-built & 3rd party data-driven intelligent, real-time & personalized Underwriting Platform for Insurance. MiO • AI embedded sales, communication & marketing platform for comprehensive insurance & financial services providers.
The mission is to build full-
stack Insurtech technology platform for masses
the entire roadmap was truly inspiring during the initial stage.
team members' belief, we can achieve our initial goals.
We indeed faced various challenges in the adjacent stage of development like building a new team, financial crunch, working without salary, living in an office to save costs, getting our ideas rejected by various investors, and much more. The entire team of Artivatic underwent great learning in the first year. Then in the second year, we were finally able to launch our first version of the product. This gave a boost of confidence and motivation to all of us to go ahead further with the innovation.
Artivatic aims to provide personalized insurance products based on customer goals/needs under 60 seconds using data, technology, and process.
In the later stage, we also partnered with Zomato, Dineout, and ClearTrip to test our technologies. Soon, we will validate our technologies and business model by 2019. In a nutshell, with the constant support of our customers, investors, and the
How was your firm/business affected during the pandemic, and what were the steps you took to curb the damages while helping your clients and maintaining the safety of your employees? Unlike another business sector, Covid19 has been impacted Artivatic in positive ways. Pandemic has allowed us to provide our innovative digital solutions effectively. It has also created more demand in the insurance and health care sector as everyone needs financial protection. Legacy businesses need to have a digital transformation to survive, and hence the pandemic has appeared as a boom.
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Artivatic being an Insurtech platform, has helped mitigate the risks to the insurance companies not only during COVID-19 but enabled them to be future ready. We provide: • Access to a large market with lowcost technology and digital adoption • Unique risk based and instant decision approach to creates efficiency, transparency, and lowcost products • The robust business process with high scale, as you go and personalized basis. • Growth, operating leverage, and reducing cost, increasing ROI with Artivatic’s unique technology solutions. • Artivatic suggests that Insurance companies must enable remote distribution via way of integrating video, speech-based technologies with integrated OCR/ICR processes so that the entire journey can be automated, digital, and isolated. What would you like to advice the young generation of entrepreneurs and enthusiasts who want to venture into the infrastructure management services sector? It is essential to believe in yourself and your dreams. As Henry Ford famously said, “Whether you think you can, or think you can’t, you’re right.” Believe that you can succeed, and you’ll find ways through different obstacles. If you don’t, you’ll just find excuses. An entrepreneur has a vision for something and a desire to create it.
Keep your eye clear at all times. You can’t achieve success overnight. You have to persevere and don’t be afraid to invest time in your company. If you look closely, most overnight successes took a long time to become what they are today.
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Where do you envision your firm/business in the long run, and what are your future goals? How do you plan to embrace the changes happening in your industry? Artivatic was started in early 2018 and was operational in late 2018. We are now moving to next phase of growth for health network, health benefits, and building personalized insurance systems, risk systems, and automation using technology.
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What is the current industrial scenario of the infrastructure management services sector? The insurance sector is moving from processes to tech driven, and software focused. The ‘legacy software, manual driven processes’ way of building and running the insurance business is no longer viable for the present’ ondemand, need based’ world. Here are the reasons why!
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Businesses find it challenging to have the right technology that can reduce cost, increase efficiency, and reduce risk. No Personalized risk assessment, premium, and coverages. Lack of data driven decisions. Buying the right, personalized insurance is a challenge for
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employees, SMEs. Distributors, Insurance, and Brokers finds it difficult to easily integrate and sell insurance. Non-traditional distributors/Brokers are finding it challenging to integrate and sell insurance. SME/Businesses are finding it challenging to buy personalized insurance for liability/indemnity and employee health. Insurance backend is legacy and outdated and need new age process for risk assessment, underwriting, claims, and distribution. This entire insurance ecosystem needs a new ‘OPERATING SYSTEM’ to run on, and that is INSURTECH. Insurtech solutions help insurers in improving the value chain at every stage. The emerging technologies allow in addressing customer demands, create efficiencies and reduce costs in the insurance industry. To summarize, Insurtech is revolutionizing insurance by providing customers and service providers a seamless, error-free, and safe way to operate the business. According to a study, Global Insurtech Market revenue is valued at 5.48 billion in 2019 and is expected to reach 10.14 billion by 2025, growing at a CAGR of 10.80% during the period 20192025.
Strategies to ensure the success of an
Infrastructure Management
company
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his is an era of mass digital transformation. And the rules for survival, winning and success have changed. It is not always the biggest or strongest companies that survive, thrive, and succeed but the ones who are quickest to adapt to change.
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Concurrent Digital Transformation comprises of Cloud, Containers (Machine Independent code packages), and DevOps (Combo of Development & IT Operational Teams). It is a strategic shift from a Centralized to Multi-layered Infrastructure Management.
Today’s global market demands agility and speed. To achieve these qualities companies are increasingly depending on the technological developments and digital transformation.
A multi-layered infrastructure management encompasses everupdating applications and their developers, rapidly evolving innovations, and deployments, and the acquiring of brand-new digital users like Machine Agents, Application Programming Interface (APIs), Internet of Things (IoT), etc.
So, the role of Infrastructure Management companies is becoming cumbersome due to the increasing number of applications developed, more technologies created, more infrastructure utilized, and an everballooning volume of data is being generated. This is leading to an everexpanding digital transformation.
Earlier companies did not have to provide service to all these new players and technologies, which are putting a lot of pressure on traditional Infrastructure, Performance and Service management tools and
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strategies, straining them to a breaking point. This issue needed a momentous change in how companies reform, restructure and manage their IT Operations or ITOps procedures and IT ecosystem Management. The evolving platforms were a changed perspective in that direction. This paradigm shift in the digital transformation gave rise to a new concept in ITOps, The AIOps, short for Artificial Intelligence or AI for IT operations. AIOps: The Strategic Shift A seismic but not the radical concept, AIOps has been designed to address such issues as IT Complexity (due to exceeding scale of data and information which is manually unmanageable), performance monitoring of larger numbers of alerts and events, increasing user expectations about ease and speed of access to the services, and everexpanding networks. At its core, AIOps provides intelligence (read AI and ML) to your vast amount of data and then integrate this intelligence into the platform to solve all the above listed issues. It creates a structure from three quite common aspects of traditional ITOps, that is, Observation, Engagement and Action, and by combining them, provides major benefits such as the fastest resolution of ITOps issues, faster adoption of evolving tech procedures, more proactive and better decision making. #StrategicObservation: Performance Monitoring The strategic aim of continuous
observation across the ITOps ecosystem is to maintain a stable platform to identify the issues as they come and tackle them before they severely disrupt the system. Performance monitoring was a part of IT from the beginning, to constantly check the operational system and engage and act whenever any deviation occurs. This function is improvised by AIOps, which applies ML to the huge volume of data (including array of logs, metrics, and topology data) across all the data centers, clouds, and endpoints. It creates a visual, query-based, realtime response mechanism and historical data reviewing tool through Dashboards and API Calls. This use of ML enables quick anomaly detection, spotting correlation across ecosystems, and contextualizing issues for instant correction. #StrategicEngagement: Service Management Traditional IT Service Management encompasses complete lifecycle of IT services. The lifecycle includes all the stages from designing (planning), creating (developing), delivering (providing), supporting (maintaining), to managing the service/s. So, you must integrate the AIOps equipped IT service management platform in your company. It will make sure that the future occurrence of events, incidents, dependencies, and changes in the environment will be attuned to company’s present and future service management models. This will guarantee of your platform’s simplicity, agility, and adaptivity in the long term.
In modern IT environments, AIOps becomes that foundational infrastructural backbone which integrates advance communication strategy into the company’s entire workflow (from dashboards and logs to contextual views) for real-time sharing and instant decision making. #StrtegicAction: Automation Giving you all the intelligent inputs is ML’s task. But you need to act fast on the received input, otherwise it will all go waste. Here, Automation in the form of AI comes to your aid. This part of AIOps focuses on the automated issue redressal, continuous technological streamlining, and customization of responses to the typical issues. Often, Automation’s benefits are leveraged in IT’s services but not in operational tasks. That scenario is changing with AIOps. Infrastructure Management: Strategic Outlook By strategizing your AIOps according to your company’s requirement, you can make your system intelligent, automated, analytical, and compatible to the technological advancement. It will help you quickly detect the root cause of failure, real-time problem solving on a platform with embedded automation capabilities and a dynamic, automated, integrated, and uniform system to enhance company’s service delivery performance. These benefits make AIOps your perfect partner in transforming your business strategy and tuning it with success.
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- Gaurav PR Wankhade
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The Most Reliable AIOps based Infrastructure Management Service Providers | 2021
Codewave Technologies Leveraging Technology and Providing Exceptional Solutions for Businesses
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ost firms today have implemented or are in the process of adopting technologies to keep up with the quickly changing technological landscape, thanks to rapid digital transformation. New technologies and solutions, such as hybrid or multicloud architecture, raise complexities and put old IT strategies to the test, which may no longer be capable of dealing with the difficulties resulting from digital transformation. The sheer volume of data created nowadays makes it challenging for teams to make optimal use of it. AIOps, which stands for 'Artificial Intelligence in IT Operations,' is a new technology that uses artificial intelligence to assist IT Operations in addressing the problems of fast digital transformation. AIOps can help IT teams operate more effectively in addition to addressing gaps. Codewave Technologies stands strong in providing these AIOps based solutions globally. In an exclusive interview with Insights Success, Abhijith HK, CEO, and Founder of Codewave, gives us insights into how the firm works.
Read ahead to know the insightful journey of the company. Please describe about Codewave Technologies. Codewave Technologies, located in Bengaluru, is a design-thinking-led digital transformation firm. We are actively assisting businesses in the United States, the United Arab Emirates, Germany, Australia, the United Kingdom, and France in successfully navigating the path to digital transformation. We assist SMEs in over 13 different industries, including retail, healthcare, agriculture, education, hospitality, transportation, media and entertainment, and BFSI. Our primary products are design thinking, UI/UX, analytics, online and mobile solutions, data analytics, enterprise AI/ML, Blockchain solutions, edge and IoT, digital infrastructure, and process automation. What made you venture into the AIops sector?
organizations to support their aspirations in data, cloud, AI/ML verticals. By continuous algorithmic monitoring and intelligent analysis of IT infrastructure in real-time, a big chunk of operations-focused processes gets automated, and human intervention is required only for highpriority business-critical tasks. This helps enterprises build resilience, build efficient automated processes, optimize revenue channels, and tap into the power of automation to scale their business. What kind of offerings do you provide to your clients? We enable organisations to build solutions that provide greater visibility into your on-premises infrastructure and cloud infra as well. AIOps solutions help you assess threats, vulnerabilities, risks, and their impact on business-critical apps in real-time. On a high level, our AIOps offerings are targeted at - IT Ops management, Software asset management, and IT service management.
We ventured into AIOps because it provides the necessary firepower to
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Abhijith HK Founder
i.
Intelligently monitor cloud infrastructure ii. Eliminate noise from alerts, and focus on critical risks iii. Anticipate, identify, and fix threats and vulnerabilities before it gets exploited. iv. Replace legacy ad-hoc processes with modern automated processes that auto-remediates as well. Apart from these, we also help companies build design thinking-led mobile and web applications, data, IoT, and edge solutions. We build Analytics, AI, and ML capabilities using open source/proprietary technologies on a need basis. Here's a shortlist of applications that we have built in the past • Online jewellery store • Adaptive learning edTech solution • Citizen connect serverless government application • AI application for footballers to improve their performance • Peer to peer ride-sharing app • Online kitchen interiors marketplace • Women menstrual healthcare app • Real-time energy analytics app • Smart-bike dashboard IoT app • Investment advisory fintech app
Abhijith is the CEO and Founder of Codewave Technologies. He is a technology director who assists organizations in thriving in the age of design, technology, and agile hyperness. Over the last ten years, he has assisted over 100 businesses in architecting and implementing 'speed at scale' technical solutions. He has extensive experience working with hundreds of visionary executives from various sectors, as well as 140+ highly skilled engineers, designers, and consultants at Codewave.
What kind of challenges have you faced while entering the infrastructure management services sector?
Since then, the Codewave team has produced 300+ digital solutions and assisted 100s of organizations with varied levels of digital integration—aspiring, progressing, and plateauing.
Building unified solutions and educating/training the client's team about how things would function in the AIOps led IT infrastructure is challenging.
The Dynamic Duo
But this was not something he expected to accomplish with his life. He used to be a scientific nerd who enjoyed playing guitar and playing PS3. Soon after meeting his girlfriend, he decided to follow his passion for coding by launching a firm. Vidhya and Abhijith founded 'Codewave' in 2013, a design-led digital transformation firm that also created its own culture.
The unique selling point of Codewave is its ability to cut through the noise and get to the signal. Codewavers assist businesses in unlocking and optimizing growth channels by identifying: i. What is worth deleting now. ii. What should be built from scratch, and what should be modernized/renovated.
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Start lean and grow g r a d u a l l y
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Embracing automated ITOps, and getting comfortable with the cultural transformation, which is inevitable as soon as an organization steps into AIled digital transformation, will take some time. Interoperability with existing tools/platforms/services is another challenge for the AIOps community.
How was your firm/business affected during the pandemic, and what were the steps you took to curb the damages while helping your clients and maintaining the safety of your employees? Early 2020 was a time of great uncertainty for everyone in the world, not just the Codewave. We went remote as soon as we realized there was a threat. It was challenging to adjust to the new normal. We were quite robust and rapidly acclimated to the isolated circumstances, owing to our culture. Our internal project collaboration tools, Timely and Peerly, proved to be really useful. In reality, we are now a hybrid organization. Following the pandemic, a large number of individuals continue to work remotely. Everything went smoothly for the clients. There are no escalations. Because all of our products are designed on the cloud, there were few operational issues. Finally, hiring and onboarding new members became more difficult. But, with time, we've mastered this as well. What would you like to advise the young generation of entrepreneurs and enthusiasts who want to venture into the AIOps sector?
enterprises will see. So, make sure the data is of high quality. Lastly, don't build highly complex applications on the first attempt. In the long run, where do you envision Codewave Technologies to be in the long run, and what are your future goals? How do you plan to embrace the changes happening in the AIOps sector? This year we have hit USD 1M+ in ARR, and we continue to grow sustainably. We are always at the forefront when it comes to flirting with new technologies, and the long-term goals are to continue doing the same while we build highly scalable digital solutions for our partners and the most democratic, self-managed, social workplace in the world. What is the current industrial scenario of the infrastructure management services sector? AIOps market is estimated to grow at a healthy CAGR of 21%, and soon it will be a USD 40 Billion industry. We expect to see an increase in AIOps tools built to handle multiple data types and are made for various use cases in the coming years. The focus on AIOps powered remote work, AIOps powered security, and preventative remediation would also see good growth.
While building AIOps solutions, build multiple models. A forest is better than a giant tree while building models. A forest of the giant tree is good as well. Also, the data you feed to models is highly critical to the final outcome
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Challenges in Infra-space
Challenges imposed by the pandemic on the
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he COVID-19 pandemic brought the growth and development of the world to a standstill. From a commercial perspective, it became hard for the consumer and the businesses to run smoothly. One industry that was equally impacted by the pandemic was the infrastructural space. Almost every company, before the start of the pandemic, had already laid down the roadmap for the future. The unprecedented roadblocks impacted the business effectiveness. Let’s look at the challenges imposed by
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the pandemic on the infrastructure management services sector for IT and other companies. Remote support for employees Businesses took all the necessary measures to protect their employees. Since the doors to offices were closed, everyone was forced to work remotely. This sudden change in the infrastructure was a challenge for many organisations. Since the companies did not have adequate time to even prepare for this shift, it affected the code of conduct of businesses. Since the digital world made working easy for many, the remote shift made it difficult for companies. The COVID19 pandemic affected the productivity of the employees and the lack of required online tools and resources made it pose an even difficult challenge. While some of the IT organisationsmaintained connectivity and easiness in working for a remote workforce, some organisations suffered to maintain connectivity in the workforce. This adaption to the shift was not only a time taking process, but it also affected the business operations adversely affecting the industry. Vulnerable Security Every business knows the importance of data and security. Since the business operations were now conducted outside; the flow of data was now not under the supervision of the organisation. Security risks like data exposure and loss were additionally added. The phishing and malware threats increased with a substantial rate of security incidents.
The challenges that businesses faced was to ensure data safety and endpoint security. This forced the organisations to not only redesign the security policies but also ensure the employees of secure access to the data. As the pandemic and its impacts ascended, work from home culture gained extreme popularity. On the other hand, the incidents of cyber security raised significantly. The data of many organisations were not much secure and with remote access, it made the security of many organisations vulnerable for the world. Increasing Demand COVID-19 outbreak restricted people to their houses, which gave time and access to digital needs. The surge of new and constant traffic was seen across various platforms. This created the need for shifting of stable infrastructure to maintain the smooth flowing in businesses. The flexibility of the IT Industries allowed the smooth flowing of data but the sudden surge in traffic caused a lot of problems for the organisations. The remote infrastructure lacked the capacity of critical applications. Maintaining flexible on-demand provision is important for every business, which was again affected due to the pandemic. This made it difficult for businesses to keep up with the increasing demand from all over the world, across various industries. Active Availability The increase in demand and sudden surge in traffic forced the companies to be active all the time for the smooth flowing of business. Network
availability along with necessary means like transactional systems and critical applications became the code of conduct for many organisations. Many businesses that could keep up with this code of conduct, saw a dip in traffic with time affecting the business. Monitoring and Performance Check The best part about the business infrastructure is the smooth management system, which allows the authorities to proactively monitor the employees. The remote system limited monitoring along with integrations and other tools affecting the performance of the organisation. Along with that, the performance check factor made it even difficult for the organisation to track, detect and solve the problem in the system. The limited resources posed a major challenge in reviewing the health of IT infrastructure health and performance. The struggle with identifying and resolving the problem affected the enduser experience, resulting in a decrease in brand value. Though few organisations with efforts made it big even at tough times. The COVID-19 pandemic imposed many challenges for everyone. The sudden change in infrastructure management made it difficult to conduct business smoothly. This also affected the finances of the organisations. From delivering required business needs to hiring affected accounts, putting up again a challenge for the infrastructure management services sector.
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Hashtaag™ Leveraging Technology with its Ace Level Services
Vishveshwar Head of Sales and Operations
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The Most Reliable AIOps based Infrastructure Management Service Providers | 2021
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I is evolving at a skyrocketing speed and is making a solid impact globally. Technology is used by all and is becoming a vital element in everyday life. The advent of AI, ML, IoT, Software developments, and Blockchain has created ease for businesses. Providing this ease in the work process and enhancing companies with ace-level software solutions is Hashtaag™.
We help business and business processes to ease, automate, and excel their product in the domestic and international markets
Hashtaag is a group of passionate, experienced, and competitive software developers. While its clients focus on product actualization, it manages specialized teams to handle product requirements, UX/UI design, product development, quality analysis, and product deployment for the clients. The company invests in product development research and innovation. Hashtaag is a customer-centric firm, and the team at Hashtaag believes that the success of its customers is directly linked to the company’s success. In an exclusive interview, Insights Success, Vishveshwar, Head of Sales and Operations, enlightened us about the working of technology in today’s era. Read ahead for some interesting insights into technology advancements. Describe us about Hashtaag in detail. Hashtaag has been the client choice for design-led engineering services. We have been primarily targeting IoT, AI/ML technologies. Our selection of choosing to be a design-led engineering company comes up with design expertise and pioneering in functional designing. Our team has been pioneering this approach for working from the initial stages itself. Our product ideation also starts with this principle, followed by research, proof of concept, development support, and testing to optimization process. We
also support the client with a global marketing strategy, which includes market research, planning and execution for the product. Our engineers are well versed with IoT, AI/ML, iOS, Android, and web development-based product development techniques. Our project manager will ensure everyone is well informed and equipped with the necessary tools and strategies to build a great product. We collaborate to create powerful apps and solutions that will accelerate technology’s relevance and, as a result, client happiness. Our Work Speaks for us: https://hashtaag.com/our-work Brief us about the featured person and shed some light on their professional tenure. My name is Vishveshwar, and I am in charge of Hashtaag’s sales and operations. As the CEO of a successful firm, I think that my responsibilities extend beyond simply directing and supervising the in-house workforce. I accept responsibility for strengthening our solutions by constant product review with internal teams, appraisal of new technologies, engagement with clients, monitoring rivals’ development, and ideating and implementing innovations. In short, I consider myself as an operational partner, pillar support for my team, and someone who is constantly learning and discovering new things. What made you venture into the Artificial Intelligence for IT Operations services sector? We started as a mobile development company, and we have been mainly providing multiple services along with app development. Most of our
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customers have been with us for more than two years. Our clients wanted us to develop the AI-based analysis postproduction of the App. That is how we ventured into AI. Today most of our products or clients are looking for AI-based services along with ML for their IT operations. This can help them analyze and invest in their product rightfully with more profits. What kind of offerings do you provide to your clients? We started a small startup with just five developers working on minimal technology services. Our team size is now around 100 people with different skillsets supporting the client products from various domains and industries. Post pandemic era has been fascinating for Hashtaag, with multiple enquiries having different challenging product requirements. Our dedicated services like IoT, Artificial Intelligence, Data Science, Machine learning, Backend, and SaaS Mobile Application development are highly in demand. Clients have started to demand the quickest solutions, driven by prediction, intelligence, insights, analytics, etc., that help make their business operations more accessible than before. What kind of challenges have you faced while entering the Artificial Intelligence for IT Operations services sector? Initially, there were not many developers in the market who knew AI. We started hiring people who had good knowledge of statistics and technology. Not many tools or sdks, or API were available initially.
Today the world has many tools to work on AI, and most of it are customized based on the client’s needs. We have been working on AI for so long now that we can customize AI as per the client’s needs. Some of our products have already raised successful investment. How was your firm/business affected during the pandemic, and what were the steps were taken by you to curb the damages, all the while helping your clients and maintaining the safety of your employees? During and post-pandemic has been very interesting and influential for our company. We have been working on very complex and challenging products in the market to serve our clients. Interestingly for our business pandemic has been supportive, and work timings and productivity has increased during a pandemic. Most of our team members still work from home and are double vaccinated. We provide good insurance support for the team to maintain their work-life balance. What would you like to advise the young generation of entrepreneurs and enthusiasts who want to venture into Artificial Intelligence for the IT sector? Artificial intelligence is playing a vital role in today’s generation, and everyone is looking for data-based analysis and reports for working on their existing or new products. Every product needs to address a few basic questions. Most of the industry leaders have also been talking about working on a few important questions like why? What problem are you solving? What analysis has been done?
the product’s lifecycle is also getting more mature. This will empower every entrepreneur for their decision-making process in the real world. Where do you envision your firm/business to be in the long run, and what are your future goals? How do you plan to embrace the changes happening in your industry? We are currently a team of only 100 people working on our in-house products and services products. We have been ranking highly only in the Indian market. We are coming with a new office in Singapore and Dubai to cater gulf and Asia market. However, we would like to be the onestop solution for all the IT needs. We are investing in our in-house products as well to capture the B2C market, and our product is currently at a valuation of around Rs 500 Cr. How can AI help in shaping products' future and decisionmaking process? Decision-making in earlier days used to be predictive and without sufficient data to support the theory. With Artificial Intelligence getting more powerful and data being the key supporter for each analysis, decisionmaking is getting easier. Every product goes through multiple stages of the research and development process. In each and every step, entrepreneur or product owners need to thoroughly check on every aspect and take careful decisions. Artificial Intelligence can help get the facts right and make an accurate decision.
Transparency is the most critical aspect of every product, with AI getting matured day by day, transparency in
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