MANAGING LEGAL AND ETHICAL COMPLIANCE
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Table of Contents INTRODUCTION ............................................................................ 3 TASK 1 ................................................................................. 3 1.1 Privacy and confidentiality policies.
........................................... 3
TASK 2 .................................................................................. 3 2.1 Receptionist releasing information of one patient to another. ..................... 3 2.2 Staff members are not able to abuse client........................................ 4 2.3 Behaviour of staff members. ..................................................... 4 TASK 3 .................................................................................. 4 3.1 Legal and ethical obligations that applies on the organization. ................... 4 3.2 Meet the requirement of legal and ethical obligation. ............................. 4 3.3 When and why legal advices are compulsory. ....................................... 5 3.4 Ethical issues. .................................................................. 5 3.5 Records which are company required to keep........................................ 5 3.6 Steps to ensures staff members are complying to legal and ethical obligation. ..... 5 3.7 Possible breaches which are related to legal and ethical conduct. ................. 5 3.8 Consequences of non-compliances. ................................................. 6 3.9 Duty of organization if breaches occur. .......................................... 6 3.10 Report by the staff members for unethical act. ................................... 6 3.11 Accreditation. .................................................................. 6 3.12 Firm can maintain knowledge of compliance requirement. ........................... 6 3.13 How continuous improvement can help to maintain compliance requirement. .......... 7 CONCLUSION ............................................................................. 7 REFERENCES ............................................................................. 8
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Introduction Managing ethical and legal compliance are able to conduct research and collect information as well. This section is defining as the skills and knowledge which are required to research information related to compliance and ethical responsibilities.
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TASK 1 1.1 Privacy and confidentiality policies. There is a growing concern that every company have to manage privacy and confidentiality policy in their premises. On the basis of given scenario HBO medical practice doesn't maintain this policy which is firstly realized by the Jenny who is recently join premises as Practice manager. We, at Instant Assignment Help offering up to 30% off on Management Assignment Writing Services in Australia.
Through Privacy and confidentiality, the internal information must be kept and not able to reveal in front of other people. After maintain the policy HBO practice have to inform their patient about Privacy and confidentiality practices. In confidentiality agreement stated that it is the legally binding contract. In this process person or a business promises to kept secrete the information and not to disclose it in font of other people. If this agreement maintains in the HBO practice, then patients who are waiting in the front desk not able to hear the issues which are discussed by the nurses. If companies maintain privacy and confidentiality policies, then staff members are not able to disclose important information in front of third party. In order to maintain Privacy policy Roger who is the Practice director of HBO needs to set security for maintain these policies with in the premises. Before making any changes staff member needs to take consent of their patients. They need to hear privacy related matter try to resolve them in order to maintain them as well.
TASK 2 2.1 Receptionist releasing information of one patient to another. In the premises of HBO practice large number of patients are come for the treatment. Before admit receptionist record all their contact details for completing formalities of Medical practice. But they are not able to reveal information of one patient to another. If receptionist disclose contact of patient X to B, then this is not the power them. In order to resolve problem premises, have to maintain privacy and confidentiality and not to disclose information like that. Under the many new law if a patient receives many service like meals the hospital must provide written and oral
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notification within the limited time line of the patient’s outpatient or observation status. Inpatient or outpatient status makes as a crucial difference from the Medicare patient. 2.2 Staff members are not able to abuse client. If staff members are abuse their client through this, they can loss customers and reduce their market image as well. Staff members have to maintain polite nature with their client and not to abuse them for any reason. They are responsible to help and try to resolve their problems. 2.3 Behaviour of staff members. Every client who comes in the medical practice with the hope the to reduce their pain and get well soon. So that, this the responsibility of staff member to take care of them rather than making gossiping on them. Staff members having a responsibility to take care of them and provide proper medical treatment to them. They must ensure that proper medical treatment is allotted to them or not. 2.4 Patient access to their health information Patient access to health information means the better care our self to get the new information about the rate of EHRs. The health information become more digital, getting access to it ourselves as well as parties or care givers. The patients must be able to access and share the health information with the right to see and obtain a copy of their medical report.
Health
care
providers
to
provide
patients
with
the
timely
electronic access to their information about the health including lab result,
problems
list,
and
medical
list
within
the
business
days
information being available as a professional form.
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TASK 3 3.1 Legal and ethical obligations that applies on the organization. Health care services organizations are able to maintain proper health of their customers and try to improve their standard of living as well. Legal and ethical obligations are as aligned below: ď Ź
These companies are able to provide proper health care treatment to their customers as well as comply with the rules and regulations which are imposed on them.
ď Ź
These are the public health care organization which are responsible to provide proper health care treatment to their patient.
ď Ź
They need to offer proper healthy and safety environment to people.
3.2 Meet the requirement of legal and ethical obligation. Every
organization
have
to
applied
proper
legal
and
ethical
obligation which are created by the compliance department. People can update their knowledge through reading the latest update of compliance department which are able to improve their knowledge. 3.3 When and why legal advices are compulsory. At
the
time
of
formation
organization,
that
time
they
of
require
health legal
care
services
advice.
Some
providing rules
and
regulations are prepared by the government which have to be fulfil by them. Through
legal
advice
they
are
able
to
maintain
legal
and
ethical
environment with in the organization. In order to perform legally and ethically organization needs legal advises. With the help of this they can easily file case against any person.
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3.4 Ethical issues. The issue in which members are require to understand or choose among alternatives either it is right or wrong. Ethical issues which are based on Australia are required proper planning and strategies in order to get the effective solution for that. They need to maintain various policies in order to figure out the best solution. Some ethical issue which needs policies are as aligned below:
Decision making issues- Ethical decision making process are plays an important in every business organization.
Fundamental issues- These issues are related with the trust and integrity which can be easily resolve with the help of making policies.
3.5 Records which are company required to keep. Every organization needs to maintain proper records of transaction which are conducted with in the premises. Health care services organization record which are maintain their financial record which they prepare at the time of incorporation. Also they need to maintain proper records of their clients as well to whom they provide health care services. 3.6 Access to personal health information by practice staff The medical record is one of the most essential tools use in the many services
providers.
Alteration
of
medical
record
can
carry
serious
consequences for the practitioner. It documents include the patient ’ s history, its problems, and the provider ’ s thought process, the basis instruction for the diagnosis and treatment, and communications with the patient. 3.7 Steps to ensures staff members are complying to legal and ethical obligation.
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Company must ensure that their staff members have to comply with the legal and ethical obligation which can are necessary for every business organization. Members have to maintain these obligations in order to provide proper health care services to their clients. 3.8 Possible breaches which are related to legal and ethical conduct. Every organization can face breaches to legal and ethical conduct which are Australian based which is not beneficial for them. Breaches are like when organization as well as their staff members are not able to follow complying with the legal and ethical obligation. So that, members have to conduct regular check of their performance. Staff members needs to fulfil rules and regulation which are imposed on them. 3.9 Consequences of non-compliance. Every company must ensure that their staff members have to comply with the rules and regulation which are imposed on them.
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Those compliances are Australian based. If they not to do so then they have to face some complication which are as follows:
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ď Ź
For non-compliance penalty is imposed on them with the amount 20,000 dollars on each and every illegal worker.
ď Ź
Also they are liable for the imprisonment which minimum 6 months and maximum 5 years.
ď Ź
Various types of consequences are having to be face by every organization for non-compliance.
3.10 Duty of organization if breaches occur. Every company needs to continuously check that staff members should comply with the stated rules and regulation or not. If breaches are occurring, they need to resolve the problem and try to identify the best possible solution for that. They need to provide proper training to their staff members in order to comply with the rules and regulation. 3.11 Report by the staff members for unethical act. If any unethical act or breaches are conducted in the organization, then staff members have to give report to the higher authority and try to resolve the problem which is arise within the organization. Firstly, they must prepare a report for any unethical issue then and deliver them to the higher authority is able to take action. 3.12 Accreditation. The
process
which
is
related
to
certification
to
competency,
authority is known as Accreditation which are Australian based. Companies that issue certify the third party which against official standards are known as accreditation bodies. 3.13 Firm can maintain knowledge of compliance requirement. Organization can maintain proper knowledge of compliance requirement through getting information from various sources and improve them as well.
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Also with the help of continuous learning companies are to build up their knowledge and enhance performance as well. Firms can maintain its function of requirement to getting the new learning about the new tools and techniques to increase the performance. 3.14
How
continuous
improvement
can
help
to
maintain
compliance
requirement. Continuous
improvement
is
the
effective
techniques
which
help
companies to maintain proper compliance requirement with the premises. Through this process companies are able to improve their performance and conduct proper compliance as well.
3.15 Confidentiality agreements A confidentiality agreement is a legal binding contract with a person or business promise to treat a different information as a promise not to disclosure the secret of others without their permission. This agreement used to strategic meetings including two parties become a privy to sensitive information which should made not available to the publicly. 3.16 Third party In every agreement and the medical centres are not including the third party to sharing the nay information. Every company needs to a create confidentiality agreement to secure their information for the third party. Third
party
are
not
including
in
some
information
to
create
a
confidentiality legal agreement.
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Conclusion On the basis of above report it has concluded that, HBO medical practices
have
to
maintain
privacy
and
confidentiality
for
maintain
secretes the company and not to disclose them in front of third party. Also organization needs to comply with the legal and ethical compliance. If non-compliance is conducting with in the premises, then various types of consequences have to be faced by the firm as well as its staff members.
References Books and Journals
Business ethics: Managing corporate citizenship and sustainability in the age of globalization. Oxford Crane, A. and Matten, D., 2016.
University Press. Gallin, J.I. and Ognibene, F.P. eds., 2012. Principles and practice of clinical research. Academic Press. MacLean, T.L. and Behnam, M., 2010. The dangers of decoupling: The relationship between compliance programs, legitimacy perceptions, and institutionalized misconduct. Academy of Management Journal. 53(6). pp.1499-1520. Menzel, D.C., 2012. Ethics management for public administrators: Leading and building organizations of integrity. ME Sharpe. Shewan, L.G. and Coats, A.J., 2010. Ethics in the authorship and publishing of scientific articles. Short, J.L. and Toffel, M.W., 2010. Making self-regulation more than merely symbolic: The critical role of the legal environment. Administrative Science Quarterly. 55(3). pp.361-396.
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