Leadership
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Cover Points
• Selection of the Scenario; • Questions to understand the scenario; • Strategies, models and methods to resolve the issue; • Interventions.
Introduction The following report is prepared in order to understand how different conflicts can be resolved through effective leadership.
Leadership
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Questions Posed (Scenario 1) • What could be the ways the communication barriers can be eradicated? • Can John converse with Harry regarding improvement in performance issues; • Does the performance improvement issues have to be measured regularly?
Selection of The Scenario • A situation of leadership wherein the communication barriers between John and Harry was selected. The first scenario is between John who is blue collar worker is dissatisfied with his supervisor as he seems pre-occupied with his work and does not involve in performance improvement issues. • Second scenario is wherein Harry who is furious with John because of his dissatisfied behaviour towards work.
Questions Posed (Scenario 2)
• Which is the best method: Two way communication or one way? • Can Harry discuss and guide John for his behaviour towards work? • Are the relations between an employeremployee have to be healthy?
Leadership
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Strategies to Resolve The Issue • Scenario 1: The employer should take the use of mitigating speech as it will develop better relation between employee and employer. This means that employers should command in a manner that they do not sound so bossy. • Scenario 2: Employees need proper direction for the work allotted to them so that they can continue their work. Performance Review should be done monthly or quarterly.
Methods Proper methods of listening can be done to resolve both scenario’s.
Models McGregor suggested Theory X and Theory Y which well suits with this scenario’s.
Methods to Solve The Issue Scenario 1: Theory Y is appropriate in John-Harry scenario wherein former wants to work but is concerned regarding the improvement of his performance. Scenario 2: Theory X wherein Harry is dissatisfied with the John’s behaviour towards the work.
Leadership
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With / Without Interventions
Scenario 1 • In this, either John would be relaxed enough seeing to the supervisor being busy and monitoring his work properly; or he would not feel agitated to continue with the organization as there is no coaching and guidance provided properly. • If this scenario is properly examined, only barrier is the communication flow. If John provides the feedback in a healthy note to Harry, lot of such issues can be resolved in no time. This will augment the performance of company.
With / Without Interventions Scenario 2 • In this, Harry would be so furious that he would gradually become an autocratic leader who is always at commanding position rather than being a democratic leader who believes in teamwork. • With the analysis of this scenario, if a wrong intervention is done, this may lead to Harry becoming an autocratic leader and commanding John which will make him dissatisfied towards the work. This will make him more irresponsible towards the work.
Conclusion Both the scenario’s have to be examined carefully before dealing out and concluding to a decision. These are simply communication issues which can be resolved by following proper chain of communication.
References •
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Northouse, P.G., 2015. Leadership: Theory and practice. Sage publications. Schein, E.H., 2010. Organizational culture and leadership (Vol. 2). John Wiley & Sons. Raelin, J., 2011. From leadership-aspractice to leaderful practice. Leadership.
THANK YOU!
Leadership
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