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A Sample On

Managing Business Activities

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Table of Contents Introduction .......................................................................................................................................... 3 Task 1 ................................................................................................................................................... 3 1.1 Organizational Structure and culture ......................................................................................... 3 1.2 Aims and objectives .................................................................................................................. 4 1.3 Quality Gateway ........................................................................................................................ 5 2.1 Plan to promote goals and objectives ........................................................................................ 5 2.2 SMART objectives to align people and other resources in effective and efficient way ............ 6 2.3 Systems to be implemented in the organization to achieve objectives ..................................... 6 2.4 Monitoring and control.............................................................................................................. 6 TASK 2: Monitor appropriate system to improve ABC Ltd performance and managing health and safety at workplace .............................................................................................................................. 7 3.1 Explain the system require to manage and control quality standards at ABC Ltd .................... 7 3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of process ......................................................................................................................................... 8 3.3 Recommend improvements for ABC Ltd .................................................................................. 8 3.4 Elements of Plan........................................................................................................................ 9 4.1 Carry out Risk Assessment ........................................................................................................ 9 4.2Health and safety regulations and legislation applicable in specific work situation ............... 10 4.3 Systematic review of organizational health and safety policies and procedures for ensuring its effectiveness .................................................................................................................................. 10 4.4 Practical applications of health and Safety policies and procedures in work place ................ 10 CONCLUSION ................................................................................................................................. 10 References ......................................................................................................................................... 12

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INTRODUCTION Business management is a process where many activities are performed in order to meet the goals of business. Various departments are divided according to their work, and they are allotted their individual targets (Davis, 2012). However the departments are different from each other but they are linked with each other. In other words, performance of one impacts on other departments.

In this scenario, there is a recruitment company named ABC in which various departments are working. Financial, marketing, operating and human resource department are some of its departments. The firm is facing problem of deficit due to inappropriate financial management system. Various steps and measures are used In this project to improve this financing problem and quality of performance of business.

TASK 1 1.1 Interrelationships between different process and functions of the organization In an organization, there are number of departments exists which have specific roles and responsibilities to perform but even after specific roles, interrelationship between all of them is must compulsory in order to process smooth flow of operations. In the current project, ABC is the chosen firm which consists of number of departments following divisional structure. Managing director of the firm is prior responsible for undertaking all tasks and functions altogether (Neill, 2013). Another important personality in the firm is Chief Executive Officer (CEO), who works under the observance of managing director. However, he plays the leading role in building reputation of the firm by handling all the issues of various departments. The aforesaid recruitment company is engaged in recruitment process, where large number of candidates apply there resumes to get better jobs. So the CEO gets indulged in performing all these activities by recruiting and selecting different candidates on frequent basis.

Besides managing director and the CEO, another major role played in the firm is by various individual departments such as Human resource department, finance department, marketing Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com Get best Project Management Essay Writing Service by the expert writers of Instant Essay Writing, we provide best writing services to students.

management team, information technology department and operational management team. The operational department has prior responsibility to make certain rules and regulations and also demonstrates mode of working in the firm. But this department before making any kind of rule or policy first consults with top level management in order to verify whether their decisions are appropriate or not.

Functions and processes of the firm As the mentioned firm is a big recruitment organization, definitely it must have various functions to be performed. All the departments are assigned work and targets to meet them in desired time (Day and Wigens, 2006). However there are different functions performed by the company: Planning: - First of all, managers creates a meeting where goals are selected through planning. Views of different subordinates are taken into consideration. Finnally pallning gets completed with a conclusion.

Organizing: - After the completion of planning process, departments are organized in order to allocate individual tasks (Everson and Zhang, 2000). Groups are formed and work gets allotted to individuals according to their abilities and skills. All group members are given tasks with mentioned time limits within which they have to complete their work.

Directing: - Here the supervisors and team leaders leads the teams. Every department has one team leader who assigns work to each and every group members. If any problem arises then team leader or acting team leader tries to solves the issue promptly.

Controlling: - Controlling is the function where a human resource manager supervises each and every department (Everson and Zhang, 2000). He or she controls on the operations of the firm.

Human resource managers checks the needs and requirements of employees, if there is any issue related to an employee or team leader, HR managers reports the information to senior managers.

Planning process Process includes different steps trough which managers plans on how to achieve targets.

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

Planning



Organizing



Staffing



Leading



Coordinating



Motivating



Communicating

this the process through which managers decides hoe to attain goals in predetermined time.

1.2 Process map of aims and objectives of ABC limited In this context, there are certain aims and objectives of the firm that can be explained through the help of points:

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Mission and vision: - The main aim of the firm includes getting the most talented and skilled Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com Get best Project Management Essay Writing Service by the expert writers of Instant Essay Writing, we provide best writing services to students.

workforce. It is the most significant factor of objectives of the firm because hiring the best available candidate helps the firm to make their operations smooth and achieving goals easily. On the other hand, vision of the firm demonstrates that they want to become the best firm in terms of human resource management. The main reason behind this is to fulfill demands and requirements of the firm in the best possible manner.

Values: - ABC limited has intention to become the best firm in the field of human resource management through rendering the best available services. Apart from that, the firm also needs to become the best in terms of providing different industry sectors and professionals by creating a culture of continuous learning.

Objectives: - There are certain main objectives of the firm which are very necessary to get achieved. One of the most important objective as mentioned earlier that the firm wants to become the best in field of human resource management by providing the best and honest service.

Development of skills and learning culture is another major objective of the firm. Apart from these, increment in marginal revenues, number of clients and development of new objectives are some of the other crucial objectives of the firm.

Process map: - It is the map which shows working procedures of the firm. As a matter of fact, it has been observed through ages that success of business only depends on ability and capability of the firm to communicate its ultimate customers.

1.3 Output of the process and quality gateway The main aim of ABC limited is to become the best in the field of human resource management by rendering the best quality of services. In the current project, the cited firm is facing lot of issues regarding its operational activities and its quality. The firm is also facing issues regarding huge turnover of employees due to inappropriate payment methods and inadequate working conditions. Therefore, there is an utter need of bringing improvement in implicating new technologies and procedures through which the firm can get betterment in operational activities.

Such new technologies and procedures can be very helpful in overcoming problems in easy manner.

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Quality gateway is a process where the quality of talent gets checked before the requirements turns into a specification. In this above mentioned recruiting company, candidates apply for job placement where recruiters take their interviews.

The candidates who applies for job has to pass through quality gateway, in other words, recruiters examines them carefully (Bradshaw, 2005). There are two methods used in this system, such as analysts and testers. The measurement of skill and talent are checked by the analyst while testers checks the knowledge and eligibility of the candidates. Thorough examination of candidates is taken in order to measure accurate information about their educational qualifications. Quality is checking is very crucial part of this firm because the clients requires only perfect candidates for meeting out there goals.

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Kindly Mail us at: help@instantessaywriting.com 2.1 Plan to promote goals and objectives ABC Company should effectively plan the strategies and procedure to promote their goals and objectives so that they should sustain their position in market. Plan should be according the defined goals and objectives so that they should support them while accomplishing the activities.

Proper plan help in attracting various qualified candidate in the market and also help in identifying the client companies that need manpower for their operations (Clouston and Westcott, 2005). ABC Company aims to satisfy both the parties by providing effective solutions. For promoting their goals Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com Get best Project Management Essay Writing Service by the expert writers of Instant Essay Writing, we provide best writing services to students.

and objectives company should set SMART objectives because this objective help the ABC Company in assessing their performance. There are various plan that would help company in promoting their goals and objectives: 

Market research: ABC Company to support their goals and objectives should perform an market research to identify the presence of qualified candidate and client company that hires the recruitment agency to employ competent personnel for the job role (Kereiakes and Willerson, 2004). This plan will help the agency in serving appropriate and suitable candidate for their client company.



Funding: Funding plays an important role in ABC Company, effective funding help the company in expanding their reach by covering vast geographical area in searching prospective candidate for their client company.

2.2 SMART objectives to align people and other resources in effective and efficient way There are number of objectives which are required to be fulfilled through making effective plans.

Some of the objectives are as follows: 

Customer's satisfaction



Development of learning environment in the firm.



To become leading firm in the field of human resource management.

However, these objectives can be better understood through the help of SMART criteria.

SMART objectives are specific, measurable, achievable, reliable and time frame. These objectives help the ABC company in attaining the objectives in the given time frame. 

Specific: Specific objective for ABC Company is that in next two years they will tie up with 10 companies to recruit employees on their behalf and they have capable manpower and resources that help in meeting the objectives.



Measurable: Measurable determines that is goals are easier to achieve. This objective Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com

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will ensure adequate resources (tools or equipment) and manpower for achieving the objectives that is to tie up with 10 client companies in next two years (Day and Wigens, 2006). 

Achievable: Achievable objectives ensure the competent skills and ability in the personnel so that they may recruit employees on behalf of their client company.



Reliable: Reliability ensure that within two year they will accomplish the goals or not



Time frame: Time frame define period in which SMART objective is being fulfilled that is in 2 years.

2.3 Systems to be implemented in the organization to achieve objectives There is an utter need of the firm to improve its quality of services in order to fulfill objectives of the firm. Therefore, KAIZEN is the best ever technique through which quality of services can be improved effectively. It is also known as process improvement tool which is used by almost all the companies of UK. The main advantage of this tool is that, it helps the firm to train and develop its employees for further improvement in their level of services.

ABC Company should implement following approaches that is TQM, quality assurance , six sigma etc in the company to achieve objectives in the most efficient ways that is on time, budget and meeting quality (Smart, 2005). These all system help the company in satisfying their client company by providing them appropriate candidate that will help in improving their performance.

TQM help the recruitment company in continuous improvement in their quality services to meet the requirement of their client company and candidates. Through effective TQM approach recruitment company serve best employees to their client company and eliminates the inappropriate candidate.

This system also help in providing qualified personnel for the vacant job position.

2.4 Monitoring and control Monitoring and controlling is the process where the performance of operations of a firm gets measured. The aforesaid firm is suffering from deficits due to inappropriate measurements of their Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com Get best Project Management Essay Writing Service by the expert writers of Instant Essay Writing, we provide best writing services to students.

operations (Bradshaw, 2005). For overcoming their problem, now they need to focus on their activities.

Monitoring helps a firm to get idea about their current status and simultaneously provides hint for further actions to be taken. It is just like finding out symptoms which results in deficits later.

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Kindly Mail us at: help@instantessaywriting.com There are two ways in which process of monitoring and controlling can be performed.

Checklists and Distribution Matrix are the methods used for progressing monitoring. Checklists consists of numbers questions which are related to regulations and procedures of the firm. They can be divided in various departments. They are used to collect information from various departments of the firm time to time (Clouston and Westcott, 2005). While distribution mix makes it easy for the firm to organize distribution plan for monitoring and compliance checks. In other words, managers can keep the distribution plan for further use.

Monitoring and control measurements can be done through: 

Financial status: - In order to monitor improvement of the firm, management of the firm can check its financial position at the end of every year. Because this is the best way through which managers can understand amount of profitability increased.



Customer's satisfaction: - It is the most effective indicator through which it can be Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com

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monitored that changes in procedures and technologies has really worked positively or not. 

Internal environment: - Internal environment refers to improvement in policies, procedures and techniques of working. It is very crucial to analyses internal behavior of the firm because employees are required to get motivated on frequent basis for getting betterment in their level of services.



Learning: - Through regular inspection of working practices of employees, level of learning can

be

identified.

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TASK 2: MONITOR APPROPRIATE SYSTEM TO IMPROVE ABC LTD PERFORMANCE AND MANAGING HEALTH AND SAFETY AT WORKPLACE 3.1 Explain the system require to manage and control quality standards at ABC Ltd

Figure 1: Total Quality Management Implementation In general terms, total quality management refers to the approach undertaken by the managers in order to enhance overall quality of products and services on the basis of customer’s responses and changing trends and environment. However, it is crucial for ABC Ltd’s functional managers to understand the taste and preferences of candidate and according to that provide them job opportunities so that their needs and wants can be satisfied and company can create brand image for itself (Ehlers, 2009). As per the present given scenario, TQM will play a vital role in ABC Ltd as it will assist in monitoring and managing quality benchmark set in context of recruitment procedures. The most important thing that cited firm should understand before implementing TQM is that, for effective use of total quality management firm needs to have unity of culture. The main reason behind this is that, employees need to have coordination in between them in order to execute operations of the business. Therefore, TQM is recommended to ABC Ltd in order to improve its functioning and provide quality of services to both clients B2B and B2C (Hare and Cameron, 2012). However, indulging TQM would play significant role in enhancing the overall operations of ABC Ltd. The main objective of senior managers of ABC Ltd is to provide quality of opportunities to its general and corporate clients. With the help of TQM, management can easily control and monitor performance at each level which might help in executing the entire course of business functioning effectively.

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3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of process Quality Assurance: Quality assurance can be referred to the approach by the means of which company can improve its quality of products and services so that they can create higher demand in the existing market. in regards to present given scenario, for enhancing quality cited firm has to focus on improving its overall structure of management as it will help them in motivating and encouraging subordinates to work in proper and effective manner and contribute in successful run of business enterprise (Smart, 2005). Further, quality assurance for ABC Ltd would be identifying the needs and wants of candidates and accordingly offering them job so that right people can get right job.

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Kindly Mail us at: help@instantessaywriting.com Along with that, Managing Director of cited firm is planning to incorporate system at each level so that every activity related to recruitment process can be performed in effective and efficient manner as well as desired standard can be maintained. In regards to this, MD is recommended to indulge TQM within functioning as it will help him or her to manage and monitor each and every recruitment activity and ensures that employees are performing operations in fair manner (Belcher, Place and Conole, 2000). Furthermore, it is the responsibility of senior managers to ensure that all Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com Get best Project Management Essay Writing Service by the expert writers of Instant Essay Writing, we provide best writing services to students.

the individual working for ABC Ltd understand the core values and principles of business as well as show valiant commitment towards business operations so that they can positively contribute towards overall business functioning and improves the level of service quality.

3.3 Recommend improvements for ABC Ltd Looking at the present situation of ABC Ltd several recommendations can be given to its top level management such as:  Employees involvement – As per the given case study, it can be evaluated that employees of Recruitment Company is unable to coordinate with each other in regards to attain common goal and objective. However, it is essential for front line managers to remove all the communication gaps between employees by organizing meeting and conferences so that they can interact with each other and develop coordination while working. Along with that, MD should organize training and development sessions for the employees so that they can improve their skills and abilities to perform business activities effectively and efficiently (Talloo, 2007).  Enhancing quality – As recommended above, TQM will play vital role for ABC Ltd to improve its business operations. However, by the means of this employees can easily understand the needs and wants of customers and treat them in appropriate manner to generate feasible results.  Adopting quality culture – Undertaking quality culture assist in improving overall efficiency of the firm. However, by the means of this managers of ABC Ltd can easily prioritize activities which are important for business (Oakland, 2011). The main advantage of this tool is that it will remove all the internal issues and obstacles.  Planning – Forecasting is one of the major aspects of the businesses. Constantly increasing competitiveness it is important for ABC Ltd top level management to have appropriate planning about the activities that they are going to do in near Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com Get best Project Management Essay Writing Service by the expert writers of Instant Essay Writing, we provide best writing services to students.

future. Further it should be realistic in nature so that each of employees can connect with it and work accordingly.  Monitoring – After implementing the strategies it is important for managers to monitor each of the activities taking place within ABC Ltd. However, with the help of this managers of ABC Ltd can minimize risks and uncertainties.

3.4 Elements of Plan At present, various effective tools and techniques available to MD of ABC Ltd for improving business functioning. These are: 

TQM – Presently, it is most significant tool which will play major role in enhancing business operations. TQM will play vital role for ABC Ltd to improve its business operations. However, by the means of this employees can easily understand the needs and wants of customers and treat them in appropriate manner to generate feasible results (Davis, 2012). 

Quality assurance - For enhancing quality cited firm has to focus on improving its overall structure of management as it will help them in motivating and encouraging subordinates to work in proper and effective manner and contribute in successful run of business enterprise.



Cost benefits analysis – The main corporate goal of a business enterprise is to attain desired profits so that future functioning can be enhanced. The main aim of undertaking this analysis is that it assists in analyzing actual economical position of firm as compared to competitors and industry average (Neill, 2013). According to the present case, with the help of cost benefits analysis CFO can easily forecast and budget the activities of recruitment process so that desired results and outcomes can be generated.

4.1 Carry out Risk Assessment In recent years, it has been seen that Government has become so strict in terms of health and Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com Get best Project Management Essay Writing Service by the expert writers of Instant Essay Writing, we provide best writing services to students.

safety of employees working within a workplace. Therefore, it is very important for the firm to make efforts for increasing health and safety security measures for reducing probability of hazardous situations.

The present condition of ABC Ltd is critical as managers need to have risk assessment before making any move for the future functioning. The main aim of undertaking this assessment is that it assists in evaluating risks and uncertainties of future contingency as well as help firm to overcome. However, indulging risk assessment tool within business will assist managers of ABC Ltd to minimize risk related to fraud and cheat in recruitment process and along with that encourage them to provide quality of services to its clients B2B and B2C. Therefore, it is crucial for top level management to undertake time to time risk assessment analysis so that company can be free from all the risks and uncertainties (Hare and Cameron, 2012). Apart from all, managers after evaluating risk can prepare for the particular risk by giving training and development sessions to employees so that can enhance their skills and abilities regarding overcoming any adverse situation.

4.2Health and safety regulations and legislation applicable in specific work situation Government of UK is regularly making continuous efforts for increasing health and safety of employees working within the workplace. The regulatory authorities are making certain rules and regulations for increasing safety staff members of the firm. The manager of ABC Company involves in providing best health and safety regulations in the organisation by providing the workers all facilities those are required at the workplace. It makes the work easy for the workers

and they

work with full motivation toward the organisational goal. It makes use of government health and safety rules which helps the top authorities implement this in the organisation for the safety of their workforce as they treat their workers and employees as their assets. So that in return they get effective work from their workers and it helps building strong bonding between the management and their workers (Jermol, Lavraรง and Urbancic, 2003).

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4.3 Systematic review of organizational health and safety policies and procedures for ensuring its effectiveness It has been observed that ABC limited is not following all the rules and regulations regarding health and safety of employees which are issued by health and security committee of UK. and it is the only reason the main manager is not happy with the performance of the firm. Through proper monitoring, it has been observed that there is lot of space in fulfillment of rules and regulations regarding health and safety measures of ABC limited.

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Kindly Mail us at: help@instantessaywriting.com By ensuring health and safety policies in the organisation makes their workforce motivated to work with the team and to work for organisational goal it helps the corporation to accomplish its objective with the work of its effective and efficient workforce. By ensuring health and safety policies in the organisation the workers are more able to provide their services in a better manner to their customers. The ultimate objective of the organisation is to provide quality services to its customers (Jennings and et.al, 2000).

4.4 Practical applications of health and Safety policies and procedures in work place Through the help of monitoring and control, it has been found that there are many lagging areas where the firm needs to make efforts for getting improvement in those areas. Therefore, ABC Toll Free No: +1 213-929-5632 E-mail: help@instantessaywriting.com Get best Project Management Essay Writing Service by the expert writers of Instant Essay Writing, we provide best writing services to students.

limited needs to make proper attention on working procedures of staff members as well as their norms and conditions.

In this ABC organization the managers of this corporation applies health and safety policies and procedures in work place by following this steps: Resolving work health and safety issues - The mangers of this organisation involves in the process of solving work problem issues and it keeps good working environment in the business. It facilitates proper light and temperature in the workplace so it helps the workforce to perform their task without any safety issue (Lambert and Cooper, 2000).

Consulting with workers on work health and safety – The managers involves in solving the work problems by communicating with its worker properly and timely. It helps them to find out the problem of workers while performing their task at workplace.

Monitoring workers health and workplace conditions - The managers while delegating the responsibility in the team take cares of the health of its workforce (Elonen and Artto, 2003).

Providing information and training – The top authorities involves in providing proper information and training to its workforce so that to make them more efficient.

CONCLUSION From the above study it has been evaluated that, for a recruitment or any other company needs to have appropriate framework of business activities so that it can be managed and controlled in effectual manner. There were several issues within ABC Ltd which has been resolved by the means of various tools such as TQM, cost benefits analysis and quality assurance. Along with that, Managing Director of cited firm is planning to incorporate system at each level so that every activity related to recruitment process can be performed in effective and efficient manner as well as desired standard can be maintained.

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REFERENCES Books and Journals Ehlers, D. U., 2009. Understanding quality culture. Quality Assurance in Education. 17(4). pp. 343 – 363.

Hare, B. and Cameron, I., 2012. Health and safety gateways for construction project planning.

Engineering, Construction and Architectural Management. 19(2). pp. 192 – 204.

Smart, A., 2005. Exploring supply chain opportunities in the UK utilities sector and the supporting role of eMarketplaces. Supply Chain Management: An International Journal. 10(4). pp. 264 – 271.

Belcher, M., Place, E. and Conole, G., 2000. Quality assurance in subject gateways: creating high quality portals on the Internet. Library Consortium Management: An International Journal.

2(¾). pp. 81 – 96.

Talloo, 2007. Business Organisation & Management. Tata McGraw-Hill Education.

Oakland, J. S., 2011. TQM. Routledge.

Davis, B., 2012. Managing Business Analysis Services: A Framework for Sustainable Projects and Corporate Strategy Success. J. Ross Publishing.

Clouston, J. T. and Westcott, L., 2005. Working in Health and Social Care: An Introduction for Allied Health Professionals. Elsevier Health Sciences.

Day, J. and Wigens, L., 2006. Inter-professional working: An essential guide for health and social care professionals. London: Nelson Thornes.

Everson, J.M. and Zhang, D., 2000. Person-centred planning: characteristics, inhibitors and supports. Education and Training in Mental Retardation and Developmental Disabilities. 35 (1). pp. 36–43.

Hubbard, T., and J. Love. 2004. A new trade framework for global healthcare R&D. Public Library of Science Biology. 2(2). Pp. 147-50.

Kereiakes, D. J., and Willerson, J. T., 2004. US Health Care: Entitlement or Privilege. Circulation.

109 (12). Pp. 1460–1462.

Bradshaw, J., 2005. The role of communication in person centred planning. London: Jessica Kingsley.

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Lambert, D. M and Cooper, M. C., 2000. Issues in supply chain management. Industrial marketing management. 29(1). pp.65-83.

Lindgreen, A and Wynstra, F., 2005. Value in business markets: what do we know? Where are we going?. Industrial Marketing Management. 34(7). pp.732-748.

Online Neill, O. S., 2013. Issues in the measurement and reporting of work health and safety performance: a review.

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