Sample on User Empowerment in Health & Social Care Organization

Empowering Users

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Table of Contents INTRODUCTION .......................................................................................................................... 1 LO1 Design & review of services promotes and maximizes the right of user of health and social care services .................................................................................................................................... 1 1.1 Legislation and sector skill standards ................................................................................... 1 1.2 List of factors both inside and outside of HSC organization ................................................ 2 1.3 Positive communication between care worker and individual ............................................. 3 LO2 How to promote the participation and independence of user of HSC services ...................... 4 2.1 Different factor of vulnerable people .................................................................................... 4 2.2 System and process use to recover addicts to promote the participations ............................ 5 2.3 core duties of service provider .............................................................................................. 6 LO3 Understand the responsibility of managing and monitoring risk health and social care setting. ............................................................................................................................................. 6 3.1 Risk factor in case study ....................................................................................................... 6 3.2 health and social care policies and procedure ....................................................................... 7 LO4 How good practice in the administration of medication is essential for user of HSC services ......................................................................................................................................................... 8 4.1 Responsibilities of care worker ............................................................................................. 8

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4.2 effectiveness of policies and procedures............................................................................... 9 CONCLUSION ............................................................................................................................... 9 REFERENCE ................................................................................................................................ 10

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INTRODUCTION In this report they had described how to empower the individuals by using health and social care services and enable them to define how they might use and used these principles to their work. For this they had describe different legislation and sector skills standard and their

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factors that promote rights of individuals, inspection process, duties of organization. Factors can affect the individual’s choice, dependence, physical and social emotions. They had defined the risk management in managing relevant legislation (Haworth and Forshaw, 2002). They had ensured the performance workers and their duties in managing the different people. They had also described different practice in administration of medication that can be essential for their users.

LO1 Design & review of services promotes and maximizes the right of user of health and social care services 1.1 Legislation and sector skill standards It is required to empower the service care users so that they able to live their life in a desired manner. In this context, empowerment refers to a situation in which right and responsibilities of individuals and communities gets balanced. It is one of the key practice with the help of it, behavioral change can be witnessed and hence better living situation can be offered to individuals.

Mental capacity act 2005 It is the act in which a person who lacks capacity to give permission to be in custody and being treated under the mental health act 2005, in this organization has to give a treatment for mental disorder or they allow the person to take the treatment of mental disorder. But this law doesn’t allow anyone to take decision on behalf of mental person. For example they do not allow to having sexual relation with them. This act is for the people who mentally not in condition to take any decision. So the health care and social care staffs are acting under this act should be aware of their limitations and work under this and other legislation act (Martin, Charlesworth and Henderson, 2010).

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This act is successfully followed in an organization that works to protect the people who has lack of mental capacity. For this they provide a proper treatment with helpful nature.

Organization makes decision on behalf of patient as they can’t able to make any decision. For example: This can be done by providing them proper healthy food and medicine on time.

Human right act 1998 It is act that is formed for the protection of different right of human in different condition.

In hospital it is formed to get proper output and patient satisfaction with services of hospital authority. In this they protect conventional rights of people inside and outside of hospital. For example, with the help of this right, every set of individuals able to gain medical assistance at the time of urgency and also it supported in gaining each set of facilities that are being required to them. In case, if hospital is not been awarded with the same then they can be penalized under the Human Righty Act, 1998.

In organization they give all the required information about oxygen need, medicine reminder, need of different nutrition and get well period for senior people (Featherstone, Rivett and Scourfield, 2007). This help the patient to know all the require treatment has been done.

They provide all beneficial and first aid information of any disease on their website. They provide different insurance policies that help their patients to cover the situation and give them beneficial support. For example there is different health insurance that helps patients to get different benefits of its policies.

1.2 List of factors both inside and outside of HSC organization Inside of HSC organization 

They provide audit, spot check etc this insure the trust of patient toward the authority and it help them to communicate easily.

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They examine all the problems and injuries by threat measurement and it helps them to operate the desire treatment.

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Solve out questionnaires and inspection

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They save all the data regarding a treatment of patient.

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They provide induction, instruction, training and supervision to their staff, for how to treat and give services to their patient.

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They provide different safety measure to their patient. In food, operation, treatment, medicine etc (Costa-Font and Greer, 2012).

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They provide facilities to pregnant and nursing mother, older people and young children.

Outside facilities HSC organization 

Passionate about people safety

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Hard working and flexible at overnight duties away from their hospital.

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They provide online treatment at fist aid stages this help the user to give them initial treatment before they bring to hospital.

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They provide different health care information by different shows and presentations in different society.

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They provide different insurance policies that help patient for their incentives

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They provide many vaccinations in different schools and social society that helps people to get aware of different diseases (Glasby, 2012).

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They give free ambulance services.

Factors relevant in nursing home for people with dementia 

Organization provides healthful food for proper nutrient care.

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They treat the pain with care and maintain all different side effects.

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Staffs are determinate to provide best services, as much as it could possible (Costa-Font and Greer, 2012).

For example in dementia people need your attention as they are forced to live alone. So they want to get combine with society.

1.3 Positive communication between care worker and individual 

Communication between a young women of 19 year and her key worker It is very essential to have communication in between young women and her key worker

as this can make them more comfortable to define her problems and he can able to give treatment according to it (Glasby and Dickinson, 2014). For developing this communication worker have to create more comfortable zone at the hospital and they have to always there to fulfill any information about her. For example if any emergency arises due to fire in care home then communication between young women and key worker can able to save live of women. For this, expression and signs can be used by key workers.

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Communicate between manager of home and a CQC inspector This is useful for the hospital authority, as they can able to make changes in their working according to the norms given by the government (Featherstone, Rivett and Scourfield, 2007). Inspector can provide them information about new rules. With the help of this authority can easily provide good services to their patients. By this they can trained their staff to work according to it. For example, if there is a communication among managers and CQC inspector, then they can able to formulate sound policies through which better facilities to users can be offered. 

Communication between shift manager and mother of young women The mother of young women is not satisfied with the aspects of care which they had

given to her daughter. As this communication can a feedback to hospital about the different department and they will able to know the problem facing by their parents and their relatives.

Due to this they will make changes in their services according to it (Arts and Muffelsm, 2001).

By shift manger always inspect the working of their staffs are they performing according to norms or not. For developing the communication in between them they have to make feedback form that should be filled at the time of discharge. For instance if there is an effective communication between the cited individuals then it will help in offering better health care services to young women.

LO2 How to promote the participation and independence of user of HSC services 2.1 Different factor of vulnerable people Elderly individual live alone

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There are various factors that cause the loss of independency and non participation of individuals. They can be retirement, changes in income, physical changes and social support network. 

Retirement: family of older people think that retirement is signals of cutting their income that they are taking form them, reduction of their social group, negative change in their self identity (Glasby, 2003). He can be affected with this situation in different manner such as physically, intellectually, emotionally and socially. He live alone therefore there is no one who can look after for his health and this will gradually affect physically. Also, living alone acts like mental assortment and hence this will affect him intellectually also.

Additionally, he will not be able to share their feeling, views, experience and ideas to other persons that will certainly affect him emotionally and living alone will eventually leads to social affect also on the life of retired individuals.

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Change in income: as the older people low income as compare to the younger, women suffer more as compare to men as they have less education and employment opportunity so they have to educate them to give them better future (Martin, Charlesworth and Henderson, 2010).

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Physical changes: In old age people have got drastic change in their body structure, it brings limitation on mobility, as their contact becomes less. Physical changes bring many diseases, in that condition they are not able to manage themselves. They need somebody to take care of them. This situation is the main reason behind send them to foster home (Beresford and Carr, 2012).

Teenagers with learning disabilities living in residential home The teenagers who do not have ability to learn they always closed in home. This situation occurs due to disability of learning and making decision. Sometime they put them in orphanage where they live their life in different conditions. This situation may affect them intellectually as

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he is not in a situation to memorize things. Its impact can be seen over their social life also and can hamper their living.

Problem occurs to people who has mental problem They can’t be able to get live freely in society as many people make fun of them and some will show that they are having afraid of them. This sit station can’t be faced by them and after some time they will automatically cut themselves from the society and culture. Again they started living alone. Sometime this can result into more hectic situation; they can do suicide, depression etc. these all problem that can occurs to people who faced the mental problem in their past (Johnson and Souza, 2008). This will affect them intellectually, emotionally and socially because they not able to make contacts with the person whom they know.

2.2 System and process use to recover addicts to promote the participations Many people are suffering the problem of drug addict; the biggest step toward the recovery is the first one. There are many organizations that are worked to overcome the addicts situation. They have many people who live there to cure their addiction. But they do not able to mix up with society. For this many organization is performing many program in which they get connected with society (Davies, 2000). This helps them to build up their confidence to face the society. This is not an easy task to get treatment of addiction. They had certain program that has to be completed by the individuals. People who work in these organizations should handle them with more responsibility. They should motivate and encourage them to build inner strength for decreasing the effect of addiction. Addicted people always need to stay away from people and develop their own world that is of loneliness. It may affect your life including relationship, health and career. As the organization doesn’t any information regarding their patients and they placed their personal information secured place. These organizations can change the life of patient. They help them to live normal life in society (Lowes and Hulatt, 2013). The treatment of addiction is not that much easy, in this the longer they are intense the drug use, the longer they

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have to take the treatment. There are many places that give medical supervision to patient. They have different level for different age people and drug used history.

2.3 core duties of service provider There are many duties of an organization which they have to follow during the treatment of an individual. These duties are to be followed by every worker of that organization. The best duty is to provide protection to them. Many organizations are able to give them both mental and physical protection (McCarthy and Rose, 2010). As they want to live lonely, but worker should encourage them to get mixed with different people. They have to maintain the situation of insecurity and this can only provide them by getting a good and friendly relation with them.

Worker should have to explain them about the life and its importance. But all of them cant able to perform these task they always try to separate them. Protection feeling can build some confidence and courage in the people they can get more confidence to face other in the society.

The worker should provide them better environment that can provided by better communication in between them, this will create the friendly relationship in between them. The worker cans get easy to perform with them (Leathard, 2004).

LO3 Understand the responsibility of managing and monitoring risk health and social care setting.

3.1 Risk factor in case study 

She was very confused about her needs Earlier she was very active and friendly lady but now she can’t able to express her need

as she does not to tell anybody about her need. As k is not a old lady but after sometime when she become older she can also affected by this situation of not able to make any decision (Gray, Field, and Brown, 2010). 

She can’t look after herself

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Age effect can be seen on her as she can’t able to look after herself. She always needs somebody to take care of her needs. Her son is giving her security of two cope that will look after her. As k is capable to look after herself but in future she can face this problem (Haworth and Forshaw, 2002). 

She can’t able to in make decision

She can’t able to make decision regarding her needs and herself. That what she need and she can’t able to give any decision to her son. 

Can’t able to communicate with anyone

As K arrived to Mrs. J house and asked about what is happening. At that time Mrs. J can’t able to communicate with her she was just crying on her situation. These situations can face by K in her older age.

3.2 health and social care policies and procedure The policies and procedures are depending of user’s perspectives. The old people are expecting to be treated in good pleasurable environment. For this they have to take care and nurse that is attending them should be listening to what they want. They never to try to complained all the time, as they want to prove that they are in condition to perform different activities. So nurse should try to feel them that they are independent to do whatever they want.

Sometime role of external agencies plays important role in providing nursing care. They provide different facilities to them like clinic, home care, or hospital flow (Markham, 2000). These agencies provides all these facilities and they perform regular inspection and test like safety measure, equipment, nursing care and whatever the activities that are performed in hospital.

Elderly people are mostly afraid of different technical gadget so they need to be treated by conventional way that is stethoscope. The concept of quality in between nurse and care worker is that who can satisfied the quality need of patient’s relative. They like that nurse

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inspecting their grandparents at regular time period (Gleave and et.al, 2010). They are always inspecting what she doing and regularly assist her whenever she needs to go to her restroom.

The quality from care worker is depending on their relationship with their patients. They both should maintain their trust in between them. Many patients are having an afraid of nurse or doctor as they do not have trust on them so to minimize this situation they should make trust bond in between them that will make easy for them to take care of their patient (Farnsworth, 2012). This can help their patient to understand the role of their nurse and doctor and they can easily deliver their services to them. This is the process to get conduct good health and care services. In addition to it, traditional facilities can also be offered to K in order to safeguard them from modern equipments that makes an impact over their health. This will essentially supports them in reducing the chances of mishaps and also it will also help in offering them better health care facilities.

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LO4 How good practice in the administration of medication is essential for user of HSC services 4.1 Responsibilities of care worker The responsibility of care worker is to provide different services to their patient at their home. They had bond with different agencies. They provide these care workers to different patient. Their work is to look out the need of patient and provide them different facilities whatever they need. They are paid to perform well in getting relation with patients and they have to take care of their patient (Fu, and Hughes, 2012).

The quality from care worker is depending on their relationship with their patients. They both should maintain their trust in between them. Many patients are having an afraid of nurse or doctor as they do not have trust on them so to minimize this situation they should make trust bond in between them that will make easy for them to take care of their patient. They should maintain good behavior with their patient, so they can feel comfortable with them. This can help their patient to understand the role of their nurse and doctor and they can easily deliver their services to them. This is the process to get conduct good health and care services (McCrone and et.al, 2005).

There are many laws for this service that can look after the standard of care workers. For this they had formed different laws care quality commission this is the independent regulator of UK that works for the health and social care. They provide different health and social care services by different authorities, companies and agencies. They also inspect to different organization to get the information about the problems and need of people (Coleman and Harrison, 2013).

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In this organization they are also provide different care worker to their patient but they have different norms according to that they have to perform their services. They had maintained the level of services in care worker. This helps them to gain the trust of their patients.

4.2 effectiveness of policies and procedures The policies of care worker are very effective in today’s scenario. There are many patients in hospital so it is difficult for hospital authority to provide them personal nurse. They give them services of care worker. They are good for patients as they do not have to take care of different patient. They just have to look out a single person. This helps them to gain trust of their patient. In the case of care worker they have to maintain their feedback as they are representing themselves and their feedback will get them further job (Abell and et.al, 2010).

There are many laws for this service that can look after the standard of care workers. For this they had formed different laws care quality commission this is the independent regulator of UK that works for the health and social care. They provide different health and social care services by different authorities, companies and agencies. They also inspect to different organization to get the information about the problems and need of people (Clark and et.al, 2013).

CONCLUSION This above report has described the different factors of health and care. They had explain different problems that has effect the HSC organization that it is not able to achieve full promotions and maximization of rights and users of their services. Factors can affect the individual’s choice, dependence, physical and social emotions. They show how they get the feedback of their patient. At the end they had a case study that shows the problem which has faced by the old age people. That has described how they can’t able to look after themselves and

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doesn’t able to make their decision. They provide different care worker and they also described different polices and procedure regarding the services that has provide by them.

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REFERENCE 

Glasby, V., 2012. Understanding Health and Social Care. Policy Press.

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Costa-Font, J. and Greer, L., S., 2012. Federalism and Decentralization in European Health and Social Care. Palgrave Macmillan.

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Glasby, J. and Dickinson, H., 2014. Partnership Working in Health and Social Care: What Is Integrated Care and How Can We Deliver It. Policy Press.

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Featherstone, B., Rivett, M. and Scourfield, J., 2007. Working with Men in Health and Social Care. SAGE.

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Arts, W. and Muffelsm, R., 2001. Solidarity in Health and Social Care in Europe. Springer.

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Glasby, J., 2003. Hospital Discharge: Integrating Health and Social Care. Radcliffe Publishing.

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Martin, V., Charlesworth, J. and Henderson, E., 2010. Managing in Health and Social Care.

Routledge.

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Beresford, P. and Carr, S., 2012. Social Care, Service Users and User Involvement. Jessica Kingsley Publishers.

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Johnson, J. and Souza, D., C., 2008. Understanding Health and Social Care: An Introductory Reader. SAGE Publications Ltd.

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Davies, C., 2000. Changing Practice in Health and Social Care. SAGE.

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Lowes, L. and Hulatt I., 2013. Involving Service Users in Health and Social Care Research.

Routledge.

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