The Tennessee Insuror Nov-Dec 2023

THE TENNESSEE

INSUROR

Meet Our 2024 President Kym Clevenger

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Meet Kym Clevenger

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Insurefest 2023 Wrap Up and Photo Gallery

November/December 2023 Volume 34 | Number 6

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Nearly 70% of Americans Are Reviewing Their Insurance Policies

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contents

THE TENNESSEE

INSUROR Volume 34, Number 6 November/December 2023 Phone 615.385.1898 Toll Free: 1.800.264.1898 Email: marketing@insurors.org Editor: Ron Travis Publisher: MarketWise, Inc

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Kym Clevenger

INSURORS OFFICERS

President ..............................................Matt Swallows, CIC, CRM IIABA National Director ........................John McInturff III, ARM VP Region I ...................................................................Bobby Sain VP Region II .........................................Battle Bagley, III, CIC, CPA VP Region III, President-elect .............Kym Clevenger, CPCU Treasurer ....................................................Richard Whitley, CIC Secretary ..................................................................Kevin Ownby Director, Region I ....................................Eric Collison, CIC, CRM Director, Region I ............................................Pam Lofton-Wells Director, Region I ........................................................... Cy Young Director, Region II .....................................Cameron Winterburn Director, Region II ......................................................... Chip Piper Director, Region II ...................................... Paul Steele, CIC, CRM Director, Region III .................................................... Tim Goss, CIC Director, Region III .......................................... Bill Oldham III, CIC Director, Region III ...................................................Josh Gibbons Director, Young Agents .................................John Brock, CAWC Immediate Past President ......................... Norfleet Anthony III

ADVERTISING

Display advertising rates, deadlines and specifications may be obtained by writing to Insurors of Tennessee, 2500 21st Avenue South, Suite 200, Nashville, TN 37212, calling 615.385.1898, e-mailing marketing@insurors.org or online at www.insurors.org The Tennessee Insuror is provided to all Insurors of Tennessee members and associate members as a member service.

INSURORS OF TENNESSEE 2500 21st Avenue South, Suite 200 Nashville, TN 37212-0539 www.insurors.org

The Tennessee Insuror

Meet Our 2024 President

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Insurefest 2023 Wrap Up and Photo Gallery Congratulations 2023 Agent Award Recipients Thank You 2023 Board Members Nearly 70% of Americans Are Reviewing Their Insurance Policies

departments 21

From Your President Closing Out Year 130

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Your Big "I" Big 'I' Submits Congressional Testimony on Hard Market

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From Your CEO This Association Will Be There

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Tennessee Young Agents '23 It Has Been An Honor To Serve You

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Partners for Tennessee - Thank you for your support!

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Government & Legal Update State Advocacy Update: Schools, New Laws and the Economic Loss Doctrine

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Association Update

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Your Big "I" The Hill Newspaper Names Big ‘I’ President & CEO Among Top Lobbyists

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Company Briefs

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Future Leaders Spotlight Nikki Reeder • Boyle Insurance Agency • Memphis

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Education Calendar

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Meetings - Mark Your Calendars

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Your Big "I" 2023 Property & Casualty Combined Ratio Forecasted to Deteriorate to 103.8

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Directory of Advertisers 3

Meet Our 2024 President We are pleased to introduce you to Kym Clevenger who is succeeding Matt Swallows as the incoming President of the Insurors of Tennessee in 2024. Kym and Matt have closely coordinated the transition in leadership to ensure the business of the association moves forward seamlessly. She is looking forward to contributing to the growth, development, and success of the Insurors of Tennessee in 2024.

Kym Clevenger has deep roots in the insurance industry and brings a wealth of knowledge and experience to the association. However, her path to the insurance business was not a straight line as is the case for many in our industry. While she had exposure to the insurance business early in life helping her father around The Assurance Center agency located in Knoxville, Tennessee, her father did not want his children to work in the insurance business, at least not at first.

Kym was always interested in science and technology while growing up and decided to attend the University of Tennessee at Knoxville studying Biology, Zoology, and Medical Technology earning her Bachelor of Arts degree. Her natural aptitudes in life sciences to include analytical skills, critical thinking and attention to detail led her to want to apply that knowledge. She then continued her education at the Baptist School of Nursing in Memphis successfully earning her diploma.

Her first job out of college as a nurse was working in an intensive care unit for a couple of years in a very demanding environment where attention to detail, organization, and precision was paramount. She then decided to explore the country and become a travel nurse working in ICU’s and acute care settings around the United States helping to save lives. She noted one of her favorite locations was working in Tampa, Florida where she enjoyed the community, the climate, and the beach. Kym’s entrepreneurial spirit then led her to start a medical technology company that she successfully owned and operated for a time until she had the opportunity to sell the company to another firm.

It was at this point when the family-owned insurance business called her home. The business aspect of running an insurance agency intrigued her from an entrepreneurial perspective and aligned with her experience of helping and caring for people in her nursing career. The insurance agency would offer her the ability to serve once again by helping protect families and business from unexpected events via risk management and insurance.

The Assurance Center was founded in 1969 by Kym’s father, Les Clevenger, and his business associates.

Les and his team of insurance professionals built the agency from scratch into one of the most successful 4

The Tennessee Insuror

Kym Clevenger and respected agencies in the region. The agency specialized in small to middle market size commercial insurance with a strong focus on personal lines insurance as well.

Kym joined the agency and started out doing data entry learning the business from the bottom up. She eventually moved to Personal Lines and then Commercial Lines, learning about every aspect of the property and casualty insurance business.

Kym stated, “I enjoyed getting to know clients and working to understand their exposure to develop insurance and risk management strategies to help protect them from unexpected events.”

By 1996, her father was ready to retire and sold The Assurance Center to Kym making her the principal owner in the business and the President of the organization.

Applying the lessons she learned in the agency, from her nursing career, and as a previous business owner she worked with her team to build on the positive reputation and strong foundation established by her father.

Kym is proud that today the organization is an all-female business not by design but more by happenstance. She says that in addition to their substantial insurance business expertise, they are very good at building and keeping strong business relationships that translates directly to a high level of customer satisfaction and customer retention. Through the years, the agency continued to prosper though the inevitable ups and downs of insurance markets and economic conditions. Nevertheless, the insurance market is changing rapidly, staffing is persistently challenging, technology is ever evolving and the need to adapt became apparent.

As a result, in the Summer of 2022, The Assurance Center became a partner with Oakbridge an insurance and risk management brokerage based out of Georgia to strategically position the agency to meet the needs of a rapidly evolving marketplace. Oakbridge has quickly grown to be one of the leading and most innovative insurance firms serving the Southeast. Kym was attracted to the partnership with Oakbridge after meeting with the leadership team and discovering how well they aligned with the values, culture, and strong emphasis on the needs of our clients and staff. They offered our agency the ability to scale our business, to elevate our operation with new tools and resources, and enhance the level of service we can deliver to clients. For our clients, they continue to receive the same great service from people they know and trust. So, the partnership is a clear win-win for everyone.

The Tennessee Insuror

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Meet Our 2024 President Kym Clevenger- Continued Kym has been a member of the Insurors of Tennessee since 1996 and has served as a Board Member, Regional Director and most recently Vice-President of Region III. Her contributions to the association through the years have been substantial as she steps into the leadership role as President.

Kym places a strong emphasis on professional education and development. She earned her CIC in 2001, CPCU in 2007 and CAWC in 2013 and stays current relative to her professional designations.

In fact, she is already at work to ensure the Insurors of Tennessee can deliver more in-person insurance licensing courses and other professional education to help improve the scarcity of qualified insurance professionals available for employment in insurance agencies and companies. She expects the first courses to be available early in 2024. Kym is looking forward to helping agencies and companies overcome the persistent lack of qualified talent in recent years.

PACs to be able to contribute to worthy candidates on Capitol Hill in Nashville, TN and in Washington, D.C. in an election year to help make sure our voice is heard.

When Kym is not working at the agency or doing work on behalf of the Insurors of Tennessee, she enjoys reading an eclectic collection of fiction novels, working out at Orange Theory, scuba diving in Belize, and shooting sporting clays from time to time. Kym resides in Knoxville and also has a secondary home in Nashville that she enjoys on her visits to the Music City.

Everyone at the Insurors of Tennessee is looking forward to working with Kym in 2024 to make this 131st year of the association one of the best as we serve our members and associate members. We have much to accomplish in 2024. u

Kym makes clear she is going to focus on government affairs and legislative advocacy working with Trey Moore and the Legislative Affairs committee in 2024 since this is an election year. She also encourages members to make contributions to InsurPACTN at the state level and to InsurPAC at the national level starting early next year. It is important for the

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The Tennessee Insuror

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Insurefest 2023 Wrap Up and Photo Gallery Insurefest 2023 held at the Downtown Marriott in Knoxville was a great success this year! Thank you to everyone who worked to make it happen and to all those who attended. We had a great turnout where attendees were fully engaged and participated in many of the events we had to offer. Every year one of the most important takeaways from the annual convention comes from the opportunity for members to learn the latest information about the state of our industry and what is on the horizon relative to insurance and technology. With the speed of change in our business, this information becomes more important as agencies work to adapt to a rapidly changing marketplace.

Thank you to our guest speakers for taking time out of your busy schedules to share your expertise with the members. The InsureFest Tradeshow was once again an important avenue for displaying the insurance products and services available to help propel agency success. We appreciate the organizations who participated in the tradeshow once again this year. The work you do is critical to our industry.

Throughout the convention, members had the opportunity to relax and unwind at UT Football Watch Party, a TopGolf event and a cruise on a luxury yacht on the Tennessee River. Thank you to our partners and sponsors who helped make these events and the convention possible. We look forward to seeing you all in Nashville in 2024!

Following is a photo essay to memorialize the Insurors of Tennessee 130th Convention for both current and future members. u

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The Tennessee Insuror

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Congratulations 2023 Agent Award Recipients

Insuror of the Year Portis Tanner

Presidential Citation Andy Wilder (Posthumously)

Westan Insurance

formerly of Penn National (Bill Emerick received on his behalf)

Jim Alexander Committee Member of the Year Paul Steele

Outstanding CSR of the Year Julia Simpson

Martin & Zerfoss

The Tennessee Insuror

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Arch Northington Young Agent Award John Brock Brock Insurance Agency

Charles T. Bidek Political Action Award Ownby Insurance Service, Inc. Sevierville, TN

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PROPE RT Y

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C A S U A LT Y

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SURETY

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W O R K E R S ’ C O M P E N S AT I O N

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The Tennessee Insuror

S E C T O R E X P E RT I S E

Thank You 2023 Board Members At Insurefest 2023 several Insurors of Tennessee Board Members were presented with awards for their service to this association and to its members. If you have not had the opportunity to serve on the Insurors of Tennessee Board or one of its committees, it might interest you to know that as a member- owned and managed organization, the Board of Directors is at the center of everything we do as an association. While it is an honor to serve on the Board of this 130-year-old organization, it is a substantial commitment of time, effort, and talent by those who are Board members. These individuals give of themselves on behalf our association to ensure the association is living up to its charter and founding principles. Moreover, they work to be certain the association is meeting the needs of members and is positioned for future growth and development. Please take a minute to review the winners presented below:

President Matt Swallows

Vice-President Region III Kym Clevenger

Director Region I Eric Collison

Swallows Insurance

Lockton, Inc

Oakbridge Insurance

Secretary Kevin Ownby

Ownby Insurance Service, Inc.

Young Agent Director John Brock

Director Region II Paul Steele

Director Region III Bill Oldham, III

Immediate Past President Norfleet Anthony, III

Martin & Zerfoss

Oldham & Cox Insurance

Brock Insurance Agency

S.N. Anthony Insurance The Tennessee Insuror

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Nearly 70% of Americans Are Reviewing Their Insurance Policies

BY Will Jones, IA Editor-in-Chief

An overwhelming 69.3% of Americans have put their insurance policies under review, with nearly half (45.8%) citing rising premiums as the catalyst, according to a new survey released this week by Trusted Choice®—the national consumer brand representing the Big “I." The survey also found that one-third of Americans are unaware that external economic factors, such as an increase in extreme weather, soaring reinsurance costs, supply chain disruptions and inflation, are affecting insurance rates.

challenging market with a holistic perspective to help ensure their clients aren't left vulnerable," Symington said.

This study was conducted as the first piece of a larger consumer-facing campaign to elevate awareness of Trusted Choice independent agents in the consumer marketplace. All Big “I" members can access resources to align with the Trusted Choice brand, such as the Trusted Choice logo, at trustedchoice.independentagent.com.

"Consumers are grappling with increased insurance costs, yet many of them don't realize the extent that economic pressures and market dynamics are affecting their rates," said Charles Symington, Big "I" president & CEO.

"We acknowledge that the current environment is prompting consumers to opt for higher deductibles, switch coverage solely based on cost, or even go uninsured. However, these are not often the wisest or most effective strategies," agreed Kevin Brandt, executive director of Trusted Choice.

As premiums increase, Americans are reviewing their insurance policies and evaluating their options. As many as 46% of Americans have considered or have already taken a higher deductible to save money on insurance while 22% have considered going uninsured to save money. Also, a majority—83%—would switch insurance providers for lower premiums, while 59% would switch for better coverage.

Trusted Choice recommends that individuals stay in touch with their agents not only to ask questions to assess their current coverage, but also to inquire about current market dynamics, evolving premium pricing, and seek guidance on optimizing their insurance portfolios. This proactive approach helps consumers make informed decisions aligned with their unique needs and financial goals.

Despite the need for a consultative approach to insurance, only 56% of consumers buy insurance through an agent compared to 36% who buy online.

"It's crucial for consumers to ask the right questions, engage in close collaboration with their independent insurance agents, and learn about what's affecting their coverage," Brandt said. “At this time, it's more important than ever to work with an agent who offers choice, solutions, and advocates for their clients so policyholders can be empowered to make informed decisions to chart a path forward." u

"Because independent insurance agents work with multiple insurance companies, they are uniquely positioned to work with consumers to help them take a good hard look at their policies, offer various coverage solutions and approach the

"As many as 46% of Americans have considered or have already taken a higher deductible to save money on insurance, while 22% have considered going uninsured to save money."

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The Tennessee Insuror

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The Tennessee Insuror

From Your President Matt Swallows

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Closing Out Year 130 I hope you all are enjoying the holiday season with your colleagues, families, and friends. It truly is a special time of the year filled with good cheer, fellowship, and meaningful times of celebration depending on your faith traditions.

Happy Holidays to you all!

It was great seeing so many of you at the 130th InsureFest in Knoxville just a few weeks ago. At a time when most of us are moving through our work weeks quickly to meet the needs of clients and the various constituencies we serve, it was enjoyable to “pump the brakes” and spend time together during the conference. Insurefest or the Annual Convention as it was known for years is an important part of maintaining the culture, relationships, and the continuity of this association. It is the capstone event each year where we gather to learn, grow, relax, and make decisions that perpetuate the Insurors of Tennessee for the next year and beyond.

Throughout this year, I gave thought to this being the 130th Anniversary and the significance of the moment in our long history. This association has navigated through all manner of obstacles over these 130 years on the vision, strength, and talent of our members. Today, our association is fortunate to be comprised of consummate insurance professionals and leaders who are the guarantors of the future of the Insurors of Tennessee and a healthy insurance industry in this state.

It has been an honor serving as your President this year working with the Board of Directors, Ron Travis and the Insurors staff to advance the development of the association and to meet the rapidly evolving needs of our members.

During this “hard market”, which many of our younger members have nevThe Tennessee Insuror

er encountered before, the challenges have been many. At the same time technology in our industry is evolving at a rapid pace to the point it where it is sometimes “difficult to get your head around.” All the while, mergers, acquisitions, and industry consolidation continue changing the dynamics of the marketplace at the macro and micro levels. Staffing and talent scarcity is a continuing challenge for insurance agencies and companies as is the case with many other industry segments.

We have made much progress on many of these issues and others in 2023. Yet, the work continues. The good news is that you belong to an association that is working to help you meet these challenges at the state and national level.

One of the most essential elements of what we do as a group centers around legislative affairs and advocacy work to make sure our voices are heard at the state and national levels. Trey Moore, Government Affairs Consultant, and members of our Legislative Affairs Committee do an exceptional job monitoring pending legislation and weighing in as necessary to enhance or in some cases oppose bills under consideration.

At the national level, “Big I” legislative staff members are ever present in the halls of Congress providing overwatch to make sure our interests are understood by elected leaders. Your involvement in the process is critical to ensure a healthy and vibrant insurance indus-

try that can serve consumers and members of the public.

As you all know 2024 is an election year, so I encourage you to make contributions to InsurPACTN at the state level and InsurPac at the national level. The ability to support worthy candidates who will listen to and understand our positions on administrative rules and pending legislation is vital. So, please make sure you do your part to support these efforts. We cannot afford to be complacent in this election year.

To use a football analogy, the handoff of my responsibilities to incoming President Kym Clevenger has gone very smoothly. Kym has been an integral part of this association for many years, serving on the Board of Directors and before that as a long-time member of the association. She knows and understands the insurance business. I look forward to seeing her lead the association forward in 2024 and all that she and the board will accomplish on behalf of members.

In closing, thank you to my fellow board members for their service this year, to the talented staff of the association for the work they put in every day, and to all members who make the Insurors of Tennessee one of the most successful and effective trade associations in the state and in the nation. u

Happy New Year!

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The Tennessee Insuror

Your Big "I" Big 'I' Submits Congressional Testimony on Hard Market

BY Raaed Haddad, Big “I" Director of Federal Government Affairs This week, the U.S. House Financial Services Subcommittee on Housing and Insurance held a hearing, “The Factors Influencing the High Cost of Insurance for Consumers."

The hearing focused on insurance markets, particularly recent developments that have led to higher costs and lower availability for property and casualty insurance. Topics discussed included the overall increased cost of insurance, current challenges in individual state markets, and the impact of federal and international regulatory developments.

The hearing clearly illustrated that the insurance industry is a vital component to the U.S. economy and provides financial protections for millions of American consumers and businesses.

One of the main themes during the hearing was the importance of the nearly 150-year-old state-based insurance regulatory system. Since the enactment of the McCarran-Ferguson Act, insurance carriers have been subject to comprehensive state regulation for both the products they sell and the financial solvency of their operations. In both instances, insurers are subject to intense scrutiny regarding their pricing, risk modeling, and use of historical and analytical information. Also noted, were the misguided policies by regulators attempting to add new requirements that are increasingly incompatible with how insurance carriers operate in a solvent manner.

ket was also a topic, which has resulted in insurance carriers experiencing higher claims payouts and operating costs.

According to a recent McKinsey estimate, in 2021, rising prices contributed to an approximately $30 billion increase in loss costs over and above historical loss trends.

The Big “I" supports several of the legislative proposals discussed in the hearing, including a resolution introduced

by Rep. Warren Davidson (R-Ohio), Chairman of the Housing and Insurance Subcommittee. The resolution affirms Congress' support for the McCarran-Ferguson Act and its state-based regulatory system for the business of insurance as the law of the United States. Additional proposals discussed include restricting the size, scope and authority of the Federal Insurance Office (FIO), housed

within the Department of the Treasury.

The Big “I" submitted written testimony in support of the committee's efforts to address the current property insurance crisis, and its impact on consumers. The testimony emphasized several key areas that are important to independent insurance agents and posed some potential solutions to alleviate pressure on the market. Those included fostering productive state regulatory environments, cracking down on lawsuit abuse, increasing risk mitigation efforts, considering a narrow federal reinsurance backstop and increasing consumer transparency.

As Congress continues to discuss the insurance industry, the Big “I" will continue to advocate for independent insurance agents and provide updates . u

A variety of issues were discussed that are contributing to the rising cost of insurance. Among those were difficult state regulatory environments, increased cost and amount of litigation, and significantly higher reinsurance rates contributing to the higher cost of premiums faced by customers. The impact of inflation on the insurance marThe Tennessee Insuror

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The Tennessee Insuror

From Your CEO Ron Travis

presented by

This Association Will Be There It was great to gather in Knoxville at the Downtown Marriott October 21-24 for Insurefest 2023 as we celebrated the 130th Anniversary of this historic association.

This year the convention offered attendees excellent opportunities to hear from experts in our industry on topics ranging from the resolution of coverage issues and claims disputes to the latest information about InsureTech. We had a very enjoyable dinner on Sunday night where special guest Congressman Mark Green of Tennessee’s 7th Congressional District addressed attendees at the dinner.

The association’s Annual Business Meeting, required by our charter, on Tuesday morning was informative and productive as we affirmed our newest class of Board Members and our incoming President.

Starting with the UT vs. Alabama Football Game Watch Party on Saturday, we enjoyed several events to relax and unwind from the rigors of our business including a TopGolf outing and a cruise on a luxury yacht on the Tennessee River. There was something for everyone to enjoy at this year’s event. Based on feedback we received, the convention was well received by most everyone. We appreciate all those who took time out of their busy schedules to attend and are grateful to our partners, sponsors and exhibitors who make the convention possible each year. While on the convention topic, now is the time to mark your calendars for the 2024 Insurefest event which is being held at the downtown J.W. Marriott in Nashville on October 5-8, 2024.

The The Tennessee Tennessee Insuror Insuror

I want to thank Matt Swallows for his leadership, guidance, and work as President of our association this year. Matt has been ever present throughout 2023 as we pursued important initiatives, attended meetings and events at the state and national level, and conducted the important business of this organization. By any measure, Matt’s contributions as President led to another successful year to the direct benefit of our members and associate members.

In 2024, we welcome President-Elect Kym Clevenger as our President and look forward to her guidance and leadership.

Kym is an experienced agency principal with deep family roots in the insurance business in Knoxville. She brings a wealth of knowledge and experience to the position which will directly benefit this association. Be sure to learn more about Kym in our feature article.

I want to once again thank members of the Insurors of Tennessee board for their dedication and work throughout the year. As a member governed association, nothing happens without the efforts of these board members and the work they do to advance initiatives and programs. I encourage you to take a minute to learn who your local or regional board member is and contact them with any questions, issues, or suggestions you may have at any time. They will be happy to help you and elevate any matters that need the attention of the Board. I also want to thank the staff of the Insurors of Tennessee for

the work they do every day serving members, associate members, and the partners of the association. The work you do is greatly valued and appreciated!

This association is extremely fortunate to have a robust group of partners and sponsors who are integral to our success. Please see the sponsor pages in the center of this magazine and consider doing business with these organizations if you are not already. To put it simply, I am more than grateful to these companies for the financial resources you provide to this association.

As we close the books on 2023 and look forward to 2024, there will no doubt be challenges and obstacles to overcome.

We already know in 2024 “hard market” conditions will persist, we will continue to encounter staffing challenges in agencies, and the rapid pace of change in our industry will likely accelerate. It is also an election year, which will require our attention and engagement starting early in 2024 to help ensure we have a voice at the table. As has been the case over the past 130 years, this association will be there to help your agency or organization navigate an ever-changing environment and will be fully engaged to support the perpetuation of a strong and healthy insurance industry in Tennessee. u

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Tennessee Young Agents '23 Young Agent Focus

presented by

It Has Been An Honor To Serve You

BY John Brock, Young Agents President

I always like to take some time at the end of each year to reflect on what has shaped the past 11 months but also what has set a precedent for the year ahead. Serving as the Young Agent Director for 2023 was an opportunity that I cherished every step of the way.

Having the honor to serve amongst the Board of Directors exposed me to how strong and committed our Association leadership has been over the years. I was able to connect and engage with many business and community leaders who take their time to stay involved and guide this Association. Participating in our quarterly meetings was an eye-opener to see just how much intention and focus is going towards our entire membership base of independent agents.

It is very encouraging to know that our Association is staying true to its purpose and that the many people involved are passionate about the future ahead for independent agents.

Leading the Young Agents in 2023 provided me with the necessary challenges to build upon the momentum from the previous year. One of the biggest achievements for our Young Agents was more of a behind-the-scenes development that I know will pay off greatly for our future plans amongst the Young Agent demographic. This past year, I was able to lead an effort to expand our committee with new chair positions as well as institute a more formal process for the emerging leadership of the Young Agent Committee. We now have established positions of Vice-Chair, Secretary, as well as Collegiate Relations, Technology, Events, Membership Development, and InsurPAC. These positions will advance the Associations purpose to the Young Agent Committee so that they can become more engaged with our Association as well as learn the importance of our Association much earlier in their careers! We also held an in-person Young Agent Com26

mittee meeting in October and invited some of our Board of Directors to observe our discussions about planning for the year ahead.

In March, the Agency Growth Conference was held in my city, the scenic Chattanooga! I am very thankful for those of you who attended and spent your time learning, connecting, and engaging with our association in the place that I call home!

Aside from leading the committee, I am very thankful for the Association to allow me the opportunity to attend the Big I Fall Leadership Conference in Grand Rapids, MI. Within the conference was a ‘track’ of content specifically designed for Young Agents across the country. This track is called the ‘Young Agents Leadership Institute’ a.k.a. YALI. At YALI, I was able to learn from some industry speakers as well as connect with fellow Young Agent leaders from other Big I state associations. This brought me valuable information with regard to Young Agent initiatives that we are working on for 2024. Young Agents will see several new and exciting opportunities in 2024! Stay tuned through our many communication platforms! (Email bulletins, social media feeds, Insurors website, etc.)

I want to thank all of our members for their time and participation with Young Agents in 2023! Without your continued support of our Association, I wouldn’t have had the opportunity to serve in this role. I encourage all members (and specifically Young Agents) to get involved with the Association.

Weather its supporting our advocacy efforts, taking your continuing education credits, or utilizing the many products and services offered by our state association and the Big I. Have a wonderful New Year! u The Tennessee Insuror

YA

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Government & Legal Update State Advocacy Update: Schools, New Laws and the Economic Loss Doctrine Governor Pitches ‘Statewide Universal School Choice’ With the Tennessee General Assembly set to reconvene in January, state leaders have begun to outline their priorities for the upcoming legislative session. This includes Governor Bill Lee who is entering his sixth year as Tennessee’s CEO. On November 28, the governor publicly unveiled his Education Freedom Scholarship Act (EFSA), a state program to provide K-12 students in Tennessee up to $7,075 each to attend qualifying private, parochial, or home schools. The program will initially make 20,000 scholarships available, with 10,000 reserved for students from families less than 300 percent of the federal poverty level (i.e. $90,000 for a family of four). The remaining 10,000 scholarships would be available to any student regardless of income. As proposed, the EFSA would expand the program to any student beginning in the 2025-26 school year.

initiative and establish Tennessee as a leader in providing choice for families while also striving toward the best public school system in the country.”

"Working to expand the educational choices parents and students have available to them is always a worthy goal,” said Lt. Gov. Randy McNally. “I am grateful Governor Lee has brought forth this proposal and I look forward to working with him, Speaker Sexton and all members of the General Assembly in pursuit of that goal."

The new proposal would build on the governor’s 2019 Education Savings Account (ESA) program which created funding for 5,000 students in Memphis-Shelby County Schools and Metro Nashville Schools. The ESA program was amended in 2023 to include Hamilton Co.

“We all agree that every child should have an opportunity for a quality education that meets their needs, and I strongly believe the ultimate decision should be made by parents, not government bureaucrats,” said House Speaker Cameron Sexton. “This scholarship opportunity is funded outside the current K-12 funding model, TISA, which means dollars do not follow students. We all know a quality education changes one’s life and reduces poverty and crime within communities.

In the future in Tennessee, students and parents will be in control of their education success, without the government limiting their opportunities.”

The governor was joined at the public announcement by Lt. Gov. Randy McNally, House Speaker Cameron Sexton, and Arkansas Gov. Sarah Huckabee Sanders.

Senate Majority Leader Jack Johnson and House Majority Leader William Lamberth have spoken publicly in support of the plan.

Democrats have widely panned the proposal.

Under the plan, funding could be used to pay tuition or other qualifying education related expenses such as uniform fees, technology, and transportation costs at private, home or parochial schools. Notably, Sexton voted against the 2019 ESA bill and its 2023 expansion, but he told reporters that he supports the governor’s newest proposal, in part, because as proposed, it would not rely on existing K-12 funding sources to pay for the program.

New Laws Become Effective January 1, 2024 A few of the bills passed in Tennessee's 2023 Legislative Session are set to go into effect on January 1st, 2024, including the Tennessee Paid Family Leave Insurance Act , signed into law last March, becomes effective at the first of the year. The law amends current code to allow insurances companies to offer paid family leave, which employers could then purchase for their employees. The insurance is voluntary, and the new law does not require or guarantee paid family leave for any Tennesseans.

It was promoted and lobbied by Unum.

At 20,000 available slots, the program would cost the state up to $141.5 million in its first year. Lee said Tuesday that the program would be funded by a separate scholarship account and would not impact the current funding structure for K-12 education.

“A high-quality education has the power to change the trajectory of a child’s life, and there’s no question that now is the time to make school choice a reality for every Tennessee family,” said Gov. Bill Lee. “Tennessee’s Education Freedom Scholarships will empower parents with the freedom to choose the right education for their child, while also giving them a say in how their taxpayer dollars are invested. In the coming months, I look forward to working with Tennessee families and members of the General Assembly to accomplish this historic legislative The Tennessee Insuror

Other Notable Laws Effective Jan. 1 • Increased penalties for distracted driving, raising the penalty points drivers face if caught using a phone or similar device while driving. For drivers 18 and younger, a second violation of the law, known as the Eddie Conrad Act, will result in seven points being charged to their driving record.

For adult drivers over 18, the first and second violations of the law will carry a four-point penalty, with a five-point penalty going toward third and subsequent violations.

• All ignition interlock devices, breathalyzers that prevent users from starting their vehicles after drinking alcohol, must contain GPS technology if installed in or after 2024.

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Government & Legal Update TN Supreme Court Upholds Work Comp Atty Fees, Declines to Extend Economic Loss Doctrine The Tennessee Supreme Court upheld a $50,500 attorney fee award, almost double the compensation benefits, in favor of a truck driver injured in 2016 and terminated by his employer in 2018. The case was a complex legal battle involving denied disability payments and alleged retaliatory termination despite compliance with work duties.

The legal proceedings highlighted the extensive efforts by the plaintiff's legal team to prove his entitlement to benefits, contrasting with the lack of contradictory evidence from the employer. The case stands out due to its intricate timeline and the employer's initial agreement to pay benefits and penalties, which didn't exempt them from a subsequent determination of wrongful denial.

Plaintiff's termination seemed influenced by potential miscommunication, where his return to work after medical improvements might not have been communicated effectively to the employer, leading to his unexpected dismissal.

This case's significance lies in the rarity of such victories for claimants' attorneys in Tennessee, where legislative changes in 2014 reduced benefits and limited attorney fees, resulting in fewer successful appeals for injured workers.

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In September, the Court decided that the economic loss doctrine, which restricts recovering additional damages under tort law for solely economic losses, should stay limited to product liability cases and not apply to service contracts.

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The Court reinstated a jury verdict favoring a construction subcontractor, Commercial Painting Company, against the general contractor, Weitz Company, LLC, in a dispute over a retirement community construction. Commercial Painting alleged misrepresentation and wrongful refusal to pay for extra work. The Court ruled that while the economic loss doctrine applies in product cases, it shouldn't extend to service contracts.

Justice Sharon Lee dissented, favoring extension of the doctrine to service contracts, aiming to delineate between contract and tort law boundaries.

l emai d r o Call starte t to ge

About the Author—Trey Moore is the government and legal consultant for Insurors. He operates Trey Moore Consulting in Nashville and formerly served as senior public policy counsel for one of Nashville’s largest law firms. Trey has over a decade of experience in representing clients before the Tennessee General Assembly and state government. u

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©2023 Keystone Insurers Group ®. All rights reserved.

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Association Update Swallows Insurance Hosted Friends, Clients, and IOT Staff at Thanksgiving Luncheon The staff of the Insurors of Tennessee were delighted to meet friends and partners at the Swallows Insurance Thanksgiving luncheon. We are extra thankful to have had Matt Swallows as the Insurors of Tennessee President this past year and would like to offer our biggest thanks to him and his agency for all they do!

Full PEO Support To Take Your Business To The Next Level With BBSI, you’ll have a dedicated Business Unit team who knows you and your business. In addition to payroll support and our full suite of consulting services, you’ll have access to our unique pay-as-you-go workers’ compensation program.

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35

Association Update continued Big "I" Leads the Way in Washington, D.C. Be sure to save the date for the Big “I” Legislative Conference set for April 10-12, 2024, at the The Westin Downtown Hotel in Washington. Spring is a great time to visit the nation’s capital and an even better time to connect with Big “I" independent agents on Capitol Hill. Please make plans to join us in 2024 for this one-of-a-kind event and get up to speed on the many legislative, regulatory, and legal challenges happening in D.C. relative to your profession.

If you have not yet had the opportunity to be part of the conference, perhaps this is the year to get involved. If you’re a Young Agent, it is also a great time to learn about the nexus between our industry and those who govern our nation.

Since 2024 is an election year, this conference will be even more important giving you the opportunity to meet with your elected leaders. While this is a significant week on the Big “I” calendar, you can be certain that the Big “I” legislative staff is always monitoring legislation and visiting Capitol Hill throughout the year to protect the interests of your profession. u

SAVE THE DATE

Big “I” Legislative Conference April 10-12, 2024

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Premium financing made easy with the Imperial PFS® suite of industry-leading technology to start your digital transformation

LAURA GAUNT | Sales Executive | 224.443.0443 | laura.gaunt@ipfs.com 1. Imperial PFS is a trade name affiliated with IPFS Corporation® (IPFS®), a premium finance company. Access to products and services described herein may be subject to change and are subject to IPFS’ standard terms and conditions in all respects, including those specifically applicable to use of IPFS’ website, mobile application, and IPFS’ eForms Disclosure and Consent Agreement. 2. Our electronic payment processing provider charges a technology fee where permitted by law.

Copyright © 2022 IPFS Corporation. All rights reserved.

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The Tennessee Insuror

CONGRATULATIONS

Kym Clevenger President, 2024

John Brock

Young Agents Director, 2023

Oakbridge is proud to be represented on Insurors of Tennessee’s Board of Directors by 2024 President Kym Clevenger & 2023 Young Agents Director John Brock. oakbridgeinsurance.com The Tennessee Insuror

39

The Hill Newspaper Names Big ‘I’ President & CEO Among Top Lobbyists

BY Sue Nester, Big “I" Vice President of Communications The Hill, a prominent political newspaper, has once again named Charles Symington, Big “I" president & CEO, among the top trade association lobbyists in Washington, D.C. this year.

As in previous years, the Big “I" was the only property & casualty insurance agent or broker group to make the list.

In its announcement yesterday morning, The Hill stated the criteria for the recognition.

“The federal lobbying bench is deep, with more than 12,500 actively lobbying so far in 2023, and not everyone on this list is a registered lobbyist," the newspaper reported with its list. “These impactful advocates stand out for the results they've delivered for their clients, companies, trade associations and advocacy groups in the nation's capital." The publication noted that this year's legislative scene was a challenging one, with debt ceiling battles and a historic Speaker ouster.

“The Big 'I' is proud to have our president & CEO recognized, once again, by one of the premier political newspapers in the country," says Mike McBride, Big “I" chairman and president of Mason-McBride in Troy, Michigan. “With Charles taking the helm of the association this September, Big 'I' members are in excellent hands as he and the Big 'I' government affairs team continue their longstanding dedication to advocacy for the independent agency channel."

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“I'm honored to have been named to The Hill's list, but this is truly a team recognition," Symington says. “Nathan Riedel, our new senior vice president of federal government affairs, leads a fantastic team that represents independent agents from across the country on Capitol Hill. Their hard work, dedication, and meaningful relationships result in our association being named among the most influential in the country time and again."

Congressional leaders regularly tap the Big “I" federal government affairs team for its political acumen for sitting on congressional steering committees, raising campaign dollars, hosting political events and strategizing to help members of Congress better serve their constituents and advance top issues. A vital component of the association's advocacy efforts is InsurPac, the Big “I" political action committee, which continues to be one of the leading small business PACs in the country. u

Donate to InsrPACTN today!

Scan the QR code for a direct link.

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Company Briefs Acuity Named to Deloitte 75 Acuity is named to the Deloitte Wisconsin 75, the annual program honoring the state's largest closely held firms for their impact on Wisconsin's economy. In Acuity’s 17th year on the list, the insurer is ranked at number 21.

Companies in Wisconsin’s private sector play a key role in powering the state’s economy and communities. Each year, Deloitte recognizes the largest and most successful companies in the state.

"As we celebrate the achievements of these 75 enterprises, we are reminded of the driving force they represent in fueling economic growth and contributing to the vibrant tapestry of our state. Deloitte is proud to recognize the economic impact of these 75 private companies in Wisconsin —the Wisconsin 75. This year we will not only celebrate the individual successes of each of these organizations, but also the collective impact of private companies in powering Wisconsin's economy," said P.J. DiStefano, Wisconsin managing partner of Deloitte LLP.

JM Wilson Tennessee Insuror OUTLINES.indd 4 The2023 Tennessee Insuror

Acuity Insurance, headquartered in Sheboygan, Wisconsin, insures over 125,000 businesses, including 300,000 commercial vehicles, and nearly a half million homes and private passenger autos across 31 states. Rated A+ by AM Best and S&P, Acuity employs more than 1,600 people.

Insurance Business America Recognizes Fortified— A Top Network in America KNOXVILLE, TN — Each year, Insurance Business America publishes a list of the top insurance networks and alliances in the country. Fortified is one of just 15 networks to make this list, earning the title of 2023 IBA 5-Star Network.

How are the winners selected? The success of an insurance alliance or network can only be measured by the satisfaction and success of its members, so Insurance Business America collects feedback from agents and brokers to identify the organizations that are worthy of their recognition. Researchers asked brokers and agents what is most important to them when choosing a network. Next, agents across the country were asked to rank their networks from 1-10 based on the fol-

1/11/23 6:42 PM 41

Company Briefs continued lowing factors identified by their peers: • • • • • • • • • •

Access to Insurance Companies and Products Commissions and Profit Share Access to Niche and Non-Traditional Markets Marketing Support Training and Education Administrative Support Access to Technology Overall Business Consultation Perpetuation Planning Vendor Discounts

The networks and alliances with the highest average scores were named IBA 5-Star Networks and Alliances.

This award is the icing on the cake for Fortified’s first year.

Fortified may be a new name, but they have managed to unite some of the most well-established, highest performing independent insurance agencies in the Southeast.

“To win this award in our first year as an organization is such an honor and an exciting accomplishment. It shows what a

Homeowner’s insurance they can trust from a company you can trust.

ABOUT US For over 75 years, National Security has been dedicated to providing competitive and affordable insurance solutions. We take pride in supporting our agents by offering competitive commissions, delivering excellent customer service, and providing access to experienced company adjusters.

As a regional company based in the Southeast, we prioritize fast and efficient service.

Through our user-friendly online platform, agents can easily obtain fast quotes, issue policies online, print declarations pages, and access real-time policy information.

At National Security, our commitment to serving both policyholders and agents remains unwavering, making us a trusted partner in the insurance industry for generations.

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meaningful, positive impact joining Fortified has had on each of our agencies,” said Joe Craven, Fortified CEO. Members of Fortified are given access to new markets, exclusive lines, and an expanded list of carrier partners to help their businesses thrive. Fortified is a community where agents can learn from one another and invest in their future together.

“Members can lean on each other’s expertise and that goes a long way for members that are coming in. We also do a really good job of managing the relationships with the carriers on their behalf,” said Craven.

In just one year Fortified has seen massive growth in terms of membership and business. They have over 1,800 employees across 8 states, $3 billion in premiums, and more than 225,000 clients.

“Fortified is without a doubt a 5-star organization. We only have 1-year under our belt, and we are already among the top networks in the nation, that’s because we have great people on our team. We have a strong foundation to build upon, and I expect to see Fortified on this list for years to come.” Ryan

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We do more.

So you can grow more.

The right products and programs to help you compete.

Talk to your territory manager or find one at LibertyMutualGroup.com/Business and Safeco.com/agent-resources © 2021 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116

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The Tennessee Insuror

Company Briefs continued RLI Announces Retirement of Jonathan Michael as Chairman of the Board RLI Corp. announced today that Jonathan E. Michael, Chairman of the Board, will retire from the Board of Directors at the conclusion of the 2024 Annual Meeting of Shareholders in May, consistent with the Company’s established succession plan.

Michael, who retired as the Company’s Chief Executive Officer in 2021, has more than 40 years of service with RLI. During Michael’s 20-year tenure as CEO, the company significantly diversified its product portfolio, while delivering consistent top line growth and achieving 20 consecutive years of underwriting profit.

The Board elected David B. Duclos to serve as Non-Executive Chairman upon Michael’s retirement. Duclos has served as a Director since 2017, and currently serves as the lead independent director. He has 45 years of global reinsurance and insurance industry experience, which included roles as CEO of QBE North America and XL Insurance.

“It has been a privilege to serve alongside RLI’s dedicated employee owners for the past 41 years,” said Michael. “RLI is an extraordinary company. I’m grateful to have had the opportunity to lead the organization and work with our visionary founder, Jerry Stephens, during my career. Given the strength of our people, culture and values, I believe the Company is well-positioned for continued success.”

“Jon’s vision, leadership and steady guidance have been instrumental in RLI’s growth into a leading specialty insurer,” said RLI Corp. President & CEO Craig Kliethermes. “He has had a positive and lasting impact on our Company, community and our people. We’re grateful for his invaluable contributions, and wish him the very best on his well deserved retirement.”

“I’m honored for the opportunity to succeed Jon as Chairman of the Board,” said Duclos. “On behalf of the Board of Directors, I want to congratulate Jon for his distinguished career and thank him for his outstanding service to RLI.”

We’re right here to do more.

To help support both your physical and mental health while giving back to our communities is to go beyond what is expected from a health insurance company.

And that’s exactly why we do it.

© 2022 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the Blue Cross Blue Shield Association

The Tennessee Insuror

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2/2/22 12:00 PM

Company Briefs continued Ryan Specialty Completes Acquisition of AccuRisk Holdings Ryan Specialty, a leading international specialty insurance firm, is pleased to announce that it completed the acquisition of AccuRisk Holdings, LLC, a medical stop loss managing general underwriter. AccuRisk is headquartered in Chicago, IL and was founded in 2017.

Founded in 2010, Ryan Specialty is a service provider of specialty products and solutions for insurance brokers, agents and carriers. Ryan Specialty provides distribution, underwriting, product development, administration and risk management services by acting as a wholesale broker and a managing underwriter with delegated authority from insurance carriers. Ryan Specialty’s mission is to provide industry-leading innovative specialty insurance solutions for insurance brokers, agents and carriers.

Arlington/Roe Encouraging EFT Government studies show since 1993, the number of paper checks in circulation is down 82%. However, check fraud is on

the rise. Over the last five years, this type of fraud has doubled to an estimated $24 billion dollars. The reason is simple: it is a low-tech crime committed with easily obtainable supplies that are readily available.

Arlington/Roe has been advocating and encouraging payments made to their agents for commissions and/or return premiums via Electronic Funds Transfer (EFT) for the past few years, and over 80% of agency partners have agreed. EFT makes payments to agents quick and secure, thus avoiding the distribution of paper checks through the postal system.

The company uses EFT to remit any payments, commissions, or returns due to agencies. It DOES NOT serve as a mechanism to sweep or withdraw any monies from agents. This is a one-way street from the company to their agents.

Effective 1/1/2024, they are asking for banking information from any agency partner who has not already done so in order to receive monthly remittances. To mitigate fraud exposure, paper checks will now only be processed and distributed once per year, in December. They feel that the financial environment has evolved to the point where EFT payments are the expected method of payment rather than the exception. u

Commercial & Personal Lines Insurance solutions for homeowners and small, medium, and large businesses.

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APPLY TO BE AN AGENT: WWW.GUARD.COM/APPLY/ Not all Berkshire Hathaway GUARD Insurance Companies provide the products described herein nor are they available in all states. Visit www.guard.com/states/ to see our current product suite and operating area.

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The Tennessee Insuror

PROFESSIONAL L I A B I L I T Y.

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The new E&O Guardian insurance agency risk management web site is designed to arm Big “I” members with information and tools to mitigate agency errors and omissions. Big “I” members can tap into a variety of educational materials designed to safeguard your agency. Explore the site and dive into specialty agency risk management articles on a wide variety of topics, recorded webinars, sample checklists, sample letters, an archive of newsletters, and more.

E&O GUARDIAN

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Future Leaders Spotlight

YA

Nikki Reeder • Boyle Insurance Agency • Memphis We are pleased to introduce you to Nikki Reeder, CBIA. Nikki is a Commercial Customer Service Representative with Boyle Insurance in Memphis. She has been employed with the agency for a little over two years now and is enjoying collaborating with producers, clients, and insurance companies to provide clients with the right insurance and risk management solutions for their organizations. Initially, Nikki worked in personal lines at Boyle Insurance drawing upon prior experience and quickly moved into commercial lines after about nine months with the agency. Nikki has worked in the insurance industry for about 4 years now, first entering the business with a direct insurance writer as an insurance producer. For a short stint, she also worked as a sales representative selling pre-arranged funeral services for a local funeral home prior to joining Boyle.

Prior to deciding to make a career change into the insurance business, Nikki worked in the restaurant and hospitality industry in the Memphis area. Along the way, she earned dual associate degrees in food and beverage management and Culinary Arts from a local community college. Nikki’s career in the restaurant and hospitality world extended over eighteen years. She characterized her career as being fast paced requiring attention to detail, creativity, organization, and a healthy dose of determination. Clearly, it is a tribute to Nikki’s can-do attitude and endurance that she was able to successfully navigate the challenges of the restaurant and hospitality business over the years. While she did enjoy her experience in the industry, she was simply ready for a change.

It is noteworthy that many of the skills and attributes Nikki developed in her prior career apply today to her position as a commercial customer service representative for Boyle. Once she learned about insurance products, insurance principles, and the services associated with the delivery of insurance services in an independent agency she was on her way. Of course, studying, doing the required course work, and having a strong mentor to shepherd her development was critical as well. Nikki is proof positive that insurance professionals came translate successfully from many diverse backgrounds.

When asked who has been instrumental in her career development, she quickly says Cindi Gresham, former President of the agency. Acting as a mentor, Cindi took Nikki under 48

her wing, sharing her wealth of knowledge and experience in the insurance business. She generously offered Nikki the benefit or her years of service in the agency and as a Board member of the Insurors of Tennessee. Nikki also credits Cindi with pushing her to do more than she thought possible. Even though Cindi is retired from Boyle, Nikki says she will call her from time to time for advice. Another person Nikki sees as a mentor and instrumental in her life is her mother, Debbie Reeder. Nikki says she is always there for her as a sounding board and encouraging her to always do her best personally and professionally.

When Nikki is asked what she enjoys most about her career in insurance she says it is the variety the business offers, the fast pace, and the ever-changing landscape of the insurance business. She describes the insurance business as fluid and always offering new challenges. Nikki says there is always something new to learn and it keeps the job fresh and interesting.

Nikki is very involved with the Young Agents of Tennessee serving as the Events Committee Chair in 2023. She enjoys spending time with her peers in the Memphis area and across the state sharing experiences and exchanging ideas. Nikki is also involved with Women in Insurance Now (WINs) and thinks the group is a key place for establishing professional relationships and building mutual support.

Away from work Nikki stays busy with her family including husband Brandon, and two sons Connor, age 14, and PatConnor Patrick rick, age 7. Connor enjoys running and takes part in his middle school’s cross-country and track team. In fact, Nikki serves as a cross-country coach at Connor’s school. Connor often enters running events and is even training for a 10K at some point soon. Her son Patrick enjoys spending time with the family on camping and hiking expeditions. The entire family enjoys getting fresh air and the great outdoors at every opportunity. Their favorite places to go are nearby Pickwick Lake and the Gulf Coast including Dauphin Island and Orange Beach on vacations. u The Tennessee Insuror

TOP FIVE REASONS AGENTS LOVE

WORKING WITH US! 1

Unparalleled Financial Strength

2 World-Class Claims Service Acuity has a 20year track record of beating the industry by more than double the growth and a full eight points on the combined ratio.

3

Responsive and RelationshipBased Underwriting

RATED #1 COMPANY FOR

WORK-LIFE

BALANCE DURING COVID-19

Consistently recognized as one of the best places to work in the nation.

and Consistent 4 Stable Market

5 Impeccable Culture

SELL ACUITY!

The Tennessee Insuror

49

Education Calendar The Insurors of Tennessee offers education opportunities to member agents across a wide range of insurance specialties that satisfy individuals at many different experience levels. If you are looking to further your career, seeking a professional designation, or need to satisfy continuing education requirements, check out the variety of courses available. Additional course options and details of each class can be found online or by contacting Teresa Durham at tdurham@insurors.org or 615.515.2607.

Register for CISR & CIC at www.insurors.org under education.

Classes with (*) have option for in person or webinar event.

ABEN Webcasts (insurors.aben.tv)

CISR

The below are examples of the webcast classes that are available at insurors.aben.tv. View website for more.

1/11 2/2 3/14 4/11

Other Personal Lines Solutions* Elements of Risk Management* Commercial Casualty I* Insuring Personal Residential Property*

Nashville Nashville Nashville Nashville

CIC 1/17-18 Insurance Company Operations* 2/28-29 Commercial Multiline* 4/24-25 Ruble*

Nashville Nashville Nashville

Other 1/12 Free Friday Ethics CE Webinar 1/23-24 Property & Casualty Pre-Licensing

Nashville

Additional courses for designation programs are offered on-demand at your own pace and as live webinars.

The National Alliance for Insurance Education & Research is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasba.org. Advanced Curriculum Rating = 20 CPE Credits. For more information regarding administrative policies such as complaint and refund, please contact our offices at 800-633-2165.

Additional Courses Additional courses are available On-Demand and as Live webinars at the IIABA Virtual University *check the VU site for course offerings, CE and pricing (independentagent.com/vu) From The National Alliance (www.scic.com) Choose from the following programs CIC, CRM, CISR, CPRM, CSRM, Dynamics, RGS, MEGA, PROFOCUS, WTH, Intro, Producer School, Ethics, Flood and other.

Choose by topic, location, delivery method and/or date.

From The Institutes (ceu.com/customer/insurors-tn ) Insurors of Tennessee has partnered with CEU, powered

by The Institutes, to provide you with relevant and convenient online insurance continuing education (CE) courses.

Through our partnership with CEU, you will enjoy a 35% discount on any of CEU’s relevant, practical courses when you log in. More than 150 course topics.

50

Active Shooter/Workplace Violence Ins. CE: 2 $56 Contracts Agents Should Read CE :2 $56 Flood Program Overview - NFIP Then/Now CE: 3 $84 E&O - Roadmap to Pers. Auto & Umbrella Ins. - #1 CE: 3 $84 E&O - Roadmap to Pers. Auto & Umbrella Ins. - #2 CE: 3 $84 E&O - Commercial Property Coverage Gaps - #1 CE: 3 $84 E&O - Commercial Property Coverage Gaps - #2 CE: 3 $84 E&O - Roadmap to Homeowners Ins. - #1 CE: 3 $84 E&O - Roadmap to Homeowners Ins. - #2 CE: 3 $84 E&O - Homeowners Endors. & Personal IM - #1 CE: 3 $84 E&O - Homeowners Endors. & Personal IM - #2 CE: 3 $84 Directors and Officers Liability Insurance CE: 3 $84 Premium Auditing–What Every Agent Must Know CE: 2 $56 Law of Ins. Contracts & ‘Rules’ of Policy Interpret. CE: 3 $84 Torts, Negligence and Legal Liability CE: 3 $84 Commercial Prop. Underwriting & Rating: COPE CE: 3 $84 E&O Risk Mgmt: Risk Mitigation and E&O Claims CE: 3 $84 Cyber Security & Risk Management CE: 2 $56 Basics of Prop. Values & Coinsurance Conditions CE: 3 $84 Contractual Risk Transfer, Addl. Insureds & Certs.

CE: 4 $112 Insurance Accounting for Dummies and Geniuses CE: 3 $84 Cyber Insurance Deconstructed CE: 2 $56 E&O - Roadmap to Policy Analysis - #1 CE: 3 $84 E&O - Roadmap to Policy Analysis - #2 CE: 3 $84 Hot Topics in Personal Lines CE: 2 $56 Insurance Ethics, Easy to Discuss, Harder to Achieve CE: 3 $84 Ethics in the Insurance Industry CE: 3 $84 Ethics - Creating a Winning Culture in the Agency CE: 3 $84 Insurance Industry: From Regulations to Operations CE: 3 $84 Business Auto Claims That Cause Problems - UPDATE CE: 2 $56 E&O Risk Management - (several topic options) CE: 3 $84 Risk, RM and Ins.: Why Agents Are NOT Risk Managers CE: 3 $84 Those Kids and Their Cars - UPDATE CE: 2 $56 Law of Ins. Contracts & ‘Rules’ of Policy Interpretation CE: 3 $84

The Tennessee Insuror

TH E N A T IO N A L A LLIA N CE IN F O MA P

Map your career track and customize your learning experience by selecting the designations and course offerings that fit your needs.

Rubles CIC

2

CISR Introductory Series

3

4

THE NATIONAL ALLIANCE INFO MAP

Map your career track and customize your learning experience by selecting the designations and course offerings that fit your needs.

Rubles CIC

CISR Introductory Series

CRM

Dynamic Series

WTH Seminars

CSRM CPRM

The Introductory Series is a good choice for those interested in finding out more about the industry and industry fundamentals.

The Dynamics Series, offers career-changing sales training. Providing a variety of pertinent topics, the William T. Hold Seminars are invaluable for expanding your insurance knowledge. The Dynamics Series can be used to meet update requirements across the designations. WTH Seminars satisfy update requirements for CISRs and CSRMs.

1

The Certified Insurance Service Representative (CISR) designation provides quality insurance education geared toward customer service representatives, account executives, servicing agents, new producers, and other professionals.

The Certified School Risk Manager (CSRM) designation fills a need for quality risk management education for those associated with schools.

The Certified Insurance Counselor (CIC) provides an in-depth, practical approach to education for agents and other insurance practitioners. The Certified Risk Manager (CRM) designation is recognized as being the foremost education available in the field of risk management. The Certified Personal Risk Manager (CPRM) designation yields the best training for meeting the needs of an affluent clientele.

The James K. Ruble Seminars are advanced programs that offer a variety of specialty topics. CICs, CRMs, and CPRMs can meet their annual updates with a Ruble seminar.

2

Dynamic Series

CRM

WTH Seminars

3

1 CSRM

2 The Introductory Series is a good choice for those interested in finding out more about the industry and industry fundamentals.

The Dynamics Series, offers career-changing sales training. Providing a variety of pertinent topics, the William T. Hold Seminars are invaluable for expanding your insurance knowledge. The Dynamics Series can be used to meet update requirements across the designations. WTH Seminars satisfy update requirements for CISRs and CSRMs.

The Certified Insurance Service Representative (CISR) designation provides quality insurance education geared toward customer service representatives, account executives, servicing agents, new producers, and other professionals.

The Certified School Risk Manager (CSRM) designation fills a need for quality risk management education for those associated with schools.

CPRM

3 The Certified Insurance Counselor (CIC) provides an in-depth, practical approach to education for agents and other insurance practitioners. The Certified Risk Manager (CRM) designation is recognized as being the foremost education available in the field of risk management. The Certified Personal Risk Manager (CPRM) designation yields the best training for meeting the needs of an affluent clientele.

The James K. Ruble Seminars are advanced programs that offer a variety of specialty topics. CICs, CRMs, and CPRMs can meet their annual updates with a Ruble seminar.

2

51

Meetings- Mark Your Calendars Big "I" Winter Meeting January 10-13, 2024 Rio Grande, Puerto Rico

Big "I" Legislative Conference April 10-12, 2024

Executive Committee Meeting Big "I" Board of Directors Meeting Wyndham Grand Rio Mar Rio Grande, Puerto Rico

The Westin Washington, DC Downtown Hotel

Washington, D.C.

Big "I" Education Convocation September 3-6, 2024 Big "I" Fall Leadership September 4-8, 2024 Young Agents Leadership Institute September 5-7, 2024

JW Marriott Indianapolis, IN

Bailey Special RiSkS, inc.

We specialize so you don’t have to.

SERVING INDEPENDENT AGENTS & THEIR CLIENTS SINCE 1989

"32

1.800.768.7475 • www.bsrins.com • questions@bsrins.com

Professional Liability • Management Liability • Data Privacy & Security Liability 52

The Tennessee Insuror

Your Big "I" 2023 Property & Casualty Combined Ratio Forecasted to Deteriorate to 103.8

BY Will Jones, IA editor-in-chief The 2023 net combined ratio for the property & casualty industry is forecast to be 103.8, according to the latest underwriting projections by actuaries at the Insurance Information Institute (Triple-I) and Milliman.

In personal auto, Porfilio forecasts premium growth of 11% in 2023 as rate increases start to exceed loss trends, allowing the 2023 net combined ratio to improve incrementally to 110.5 from 112.2 in 2022.

The projection is worse than the 102.2 combined ratio predicted earlier this year, which is, in part, due to severe convective storm losses being the highest in decades, the report said. Also, hard markets continue with 2023 net written premium growth forecast at 8.3%.

“Costlier replacement parts and low inventories are contributing to current and future loss pressures," he said, adding, “Unless replacement cost begins to decrease materially— which is not currently forecast—we project personal auto to remain at an underwriting loss through 2025."

The projections were announced in a quarterly report, “Insurance Economics and Underwriting Objections: A Forward View," and the findings were presented in a webinar. Michel Léonard, chief economist and data scientist at Triple-I, discussed key macroeconomic trends impacting the p&c industry results, including inflation, increasing interest rates and overall economic underlying growth.

For homeowners, Porfilio noted that catastrophe losses in the first half of 2023 were elevated and that approximately 70% of those losses were in the homeowners line. “For 2023, the net combined ratio is forecast at 110.9, 6.2 pts worse than 2022."

He identified the top risk scenarios for 2024 as geopolitics, weakening employment and gross domestic product (GDP) contraction.

“The Fed may also keep increasing rates into 2025, pushing down home and auto insurance underlying economic growth," he said.

Another area of concern, Léonard said, is p&c replacement costs. Between 2020 and 2023, replacement costs increased an average of 45%, while inflation for the overall U.S. economy increased 15% within that same period.

“Increases in p&c replacement costs should continue to slow down faster than overall inflation over the next three years," he said. “However, it will take 10 years of normal inflation for insurance replacement costs to process pandemic-related increases."

Meanwhile, Dale Porfilio, chief insurance officer at Triple-I, discussed the overall p&c industry underwriting projections.

“We forecast personal lines to improve each year from 2023 through 2025, but still lag behind strong underwriting profitability in commercial lines," he said. He also noted that the improvements are expected to result in “the overall p&c industry returning to a small underwriting profit in 2025."

The Tennessee Insuror

Lastly, Jason B. Kurtz, a principal and consulting actuary at Milliman, said that commercial property, general liability, and workers compensation continued to be bright spots for the industry, while commercial auto continues to be troubled.

For commercial property, the 2023 net combined ratio is forecast at 91.6, nearly identical to 2022. “Hard market conditions continue into 2023, most notably in catastrophe-prone regions," Kurtz said. “We expect premium growth to moderate through 2025."

But for commercial auto, underwriting losses continue. Direct incurred loss ratios in the first half of 2023 were at the highest in at least 15 years. “There will be a continued need for rate to improve the combined ratio results," Kurtz said. “We are forecasting the 2023 combined ratio at 106.7, 2024 at 103.4 and 2025 at 102.7."

However, Kurtz noted that the general liability 2023 net combined ratio forecast of 96.9 falls between 2021 and 2022 actual results. He also said that premium growth is forecast to moderate in 2023-2025 as a result of the recent improved underwriting performance and lower GDP growth expectations.

Turning to workers comp, Kurtz noted that the 2023 net combined ratio forecast of 90.6 continues the string of underwriting profits. “Favorable results are forecast to continue through 2025, with premium growth 2.7% for 2023, 1.9% for 2024 and 1.9% for 2025," he said. u 53

Directory of Advertisers Advertiser

Phone

Website

Page

ACUITY 920 . 458 . 9131 www.acuity.com 49 Arlington/Roe 800 . 878 . 9891 www.arlingtonroe.com 14 AutoOwners 800 . 346 . 0346 www.auto-owners.com 38 Bailey Special Risks, Inc. 800 . 768 . 7475 www.bsrins.com 52 BBSI 760 . 445 . 5909 www.bbsi.com 35 Berkley Southeast Insurance Group 615 . 932 . 5508 www.berkleysig.com 27 Berkshire Hathaway Guard Insurance Cos. 800 . 673 . 2465 x4567 www.guard.com/apply 46 BlueCross BlueShield of Tennessee 800 . 565 . 9140 www.bcbst.com 45 Builders Mutual 800 . 809 . 4859 www.buildersmutual.com 22 FCCI 800 . 226 . 3224 www.fcci-group.com 16 Fortified 615 . 440 . 0744 www.fortifiedagencies.com 11 Harford Mutual 800 . 638 . 3669 www.harfordmutual.com 2 Imperial PFS 443 . 613 . 4820 www.ipfs.com 37 INSBANK 866 . 866 . 4268 www.insbanktn.com 55 J.M. Wilson 800 . 595 . 0063 www.jmwilson.com 41 Keystone Insurers Group 800 . 416 . 5498 www.keystoneinsgrp.com 34 Liberty Mutual/Safeco 800 . 837 . 5254 libertymutual.com | safeco.com 44 Lipscomb & Pitts | A Higginbotham Partner 901 . 335 . 0951 www.lpinsurance.com 43 LUBA Workers' Comp 888 . 884 . 5822 www.lubawc.com 19 MidSouth Mutual Insurance Company 844 . 438 . 6642 www.midsouthmutual.com 56 Mountain Empire Agency Alliance 423 . 560 . 6077 www.meaa4u.com/insurors 33 National Security Group 800 . 239 . 2358 x213 www.nationalsecuritygroup.com 42 Penn National Insurance 800 . 395 . 0518 www.pennnationalinsurance.com 20 Progressive 800 . 776 . 4737 www.progressive.com 36 RLI 615 . 515 . 2609 www.insurors.org 44 Ryan Specialty 610 . 350 . 9665 www.ryanspecialtyum.com 9 Selective Insurance 877 . 744 . 3125 www.selective.com 7 SFM 952 . 838 . 4207 www.sfmic.com 32 Stonetrust Insurance 800 . 311 . 0997 www.stonetrustinsurance.com 6 Swiss Re Lawyer's Professional Liability 630 . 213 . 9952 www.swissre.com 12 West Bend Mutual Insurance Co. 800 . 236 . 5010 www.thesilverlining.com 24

CO N T I N U I N G E D U C AT I O N REGISTER NOW AT INSURORS.ORG 54

The Tennessee Insuror

DREAMS not dollars. PEOPLE not line items.

FRIENDSHIPS not relationships.

THAT’S One that’s been proudly helping Tennessee

Because we’re a different kind of local bank.

WHAT WE’RE AIMING FOR.

businesses –people we consider friends – for more than 16 years.

5614 Franklin Pike Circle, Brentwood, TN 37027 I 2106 Crestmoor Road, Nashville, TN 37215 615.515.2265 I 866.866.2265 I www.insbanktn.com I Open Mon. - Fri., from 8:30 AM – 4 PM. The Tennessee Insuror

55

Workers’ Compensation InsuranCe For tHose WHo Build our Communities

MidSouth Mutual partners with wholesale entities and select retail agencies across its service footprint. The company is always seeking opportunities to grow in ways that are sustainable and mutually beneficial. + Serving clients across sixteen states with expansion into additional states planned. + Common sense underwriting, exceptional service, responsive and fair claims settlement. + A Exceptional Financial Stability Rating® from Demotech, Inc.

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