Dan_Mancuso_Presentation

EDC s Lean Transformation Story August 31st, 2011

About EDC

 Canada s Export Credit Agency  Crown corporation wholly owned

by Government of Canada  Financially self-sustaining  Operates on commercial principles Our Role:  To support and develop Canada s export trade and international business efforts  Financing and insurance solutions for Canadian exporters and investors 2

2010 Performance Highlights

 Record business volume of $84.6 billion  Served 8,236 customers  Supported business in up to 200 markets  $24.7 billion in emerging markets  Contributed to 5% of GDP, supporting 642,000 jobs

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Institutionalizing Lean needs a Balanced Strategy

Opera&ng systems

Leadership Management Infrastructure

Culture

PROCESS TOOK OVER 40 HAND-OFFS TO BE COMPLETED Legal to draft docs Authorization Endorsement Advisory Legal Director, VP

Credit BD Customer

Time

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Post Transformation: LOANS

• Average Cycle Time  82% • Net Promoter Score  20%

CIB

• Average Cycle Time  70% • Net Promoter Score  25%

• Average Cycle Time  25%

ARI

• Productivity  24%

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New Corporate Service Standards

1. Predictability: Provide predictable turnaround time on deliverables.

2. Value: Deliver value to customers based on our product offering.

3. Communication: Provide timely turnaround time on customer communications.

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New Corporate Dashboard

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New High Performance Organization EDC Way  Measure our performance from the customer’s perspective and act on the feedback we

Competencies…

 Operational Effectiveness

Sustain

receive. our ability to deliver value through sound financial management practices.

 Collaborate internally and externally to

Accountability for Business Performance

 Customer Focus

deliver knowledge and solutions efficiently and

Organize

effectively. around the customer in highly effective teams that foster respect, trust and collaboration, both internally and externally.  Develop ourselves and

 Inspirational Leadership  Leveraging Collaborative Relationships

Trust & Collaboration

continuously

improve our programs, processes and systems to deliver predictable and seamless solutions of superior value.

 Empower employees to be innovative, creative and to champion continuous improvement.

 Building Organizational Capability  Personal Agility

Commitment Continuous Improvement

 Strategic Thinking

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