Dan_Mancuso_Presentation

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EDC s Lean Transformation Story August 31st, 2011


About EDC

  Canada s Export Credit Agency   Crown corporation wholly owned by Government of Canada   Financially self-sustaining   Operates on commercial principles Our Role:   To support and develop Canada s export trade and international business efforts   Financing and insurance solutions for Canadian exporters and investors 2


2010 Performance Highlights

  Record business volume of $84.6 billion   Served 8,236 customers   Supported business in up to 200 markets   $24.7 billion in emerging markets   Contributed to 5% of GDP, supporting 642,000 jobs

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Institutionalizing Lean needs a Balanced Strategy

Opera&ng systems

Leadership Management Infrastructure

Culture


PROCESS TOOK OVER 40 HAND-OFFS TO BE COMPLETED Legal to draft docs Authorization Endorsement Advisory Legal Director, VP

Credit BD Customer

Time

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Post Transformation: LOANS

• Average Cycle Time  82% • Net Promoter Score  20%

CIB

•  Average Cycle Time  70% •  Net Promoter Score  25%

•  Average Cycle Time  25%

ARI

•  Productivity  24%

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New Corporate Service Standards

1. Predictability: Provide predictable turnaround time on deliverables. 2. Value: Deliver value to customers based on our product offering. 3. Communication: Provide timely turnaround time on customer communications.

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New Corporate Dashboard

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New High Performance Organization EDC Way  Measure our performance from the customer’s perspective and act on the feedback we

Competencies…

  Operational Effectiveness

Sustain

receive. our ability to deliver value through sound financial management practices.

 Collaborate internally and externally to

Accountability for Business Performance

  Customer Focus

deliver knowledge and solutions efficiently and

Organize

effectively. around the customer in highly effective teams that foster respect, trust and collaboration, both internally and externally.   Develop ourselves and

  Inspirational Leadership   Leveraging Collaborative Relationships

Trust & Collaboration

continuously

improve our programs, processes and systems to deliver predictable and seamless solutions of superior value.

 Empower employees to be innovative, creative and to champion continuous improvement.

  Building Organizational Capability   Personal Agility

Commitment Continuous Improvement

  Strategic Thinking

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