AppShark
CRM Services Managing customer relationship is important for all businesses. Organizations need an effective tool to manage all the customer data gathered/needed and commit to using the information to better serve customers. A Customer Relationship Management (CRM) tool will help organizations bring together information from all data sources within the organization to give a holistic view of each customer. This allows customer facing employees in sales, customer support and marketing to make informed decisions on their interactions with customers and prospects. Our CRM services range from simple, small deployments with minimal customizations to complex large installations with extensive customizations and integrations. AppShark’s certified consultants are experienced in installing and customizing your CRM environment including developing custom applications to address your needs.
AppShark’s CRM Services will help you Improve Sales Email marketing, Lead management, campaign management etc.
Track Sales Track sales representative activity, progress, targets etc.
Enhance Customer Support Have a single system to track all customer facing activity, phone calls, emails etc.
Better Reporting Pull Sales and Customer activity information in to various reports and dashboards
Implementation
Customization
Integration
Maintenance
Our consultants will conduct a detailed needs analysis using a series of questionnaires. A feature review is also conducted to make you familiar with various features of the available CRM systems. Based on the questionnaires and the feature review, you will be able to make informed decisions on your CRM needs.
Customizations range from simple field and label changes to the more complex coding kind. An organization can choose to get all their customizations completed before making the CRM system available to their users, or they can choose to customize the CRM incrementally over a period of time.
Effectiveness of a CRM system can be increased significantly by integrating it with applications like Accounting, ERP, Custom applications etc. By integrating the CRM with these applications, information contained in them can be presented to CRM users without giving them access to the underlying applications.
With either approach, as users get familiar with the system, they will be able to decide what new features, customizations and integrations will increase their productivity and efficiency. Simple or complex, our consultants are experienced at understanding and implementing customizations.
Our consultants are experienced in using the CRM system’s APIs to import or export data into them. Information like recent Invoices and payments can be displayed in the CRM system when the customer record is retrieved. Similarly information entered in the CRM system can be made available in internal systems.
Our CRM systems are very flexible and configurable. As your sales and support staff gets familiar with the system, they may require additional changes/customizations. If a sales user needs an additional field to track information specific to his or her region, or if a Customer service user needs to see information about customer that is only tracked in the accounting system, you will need an expert’s help.
Based on the needs analysis, a CRM solution is proposed. Once approved, our consultants will plan and prepare a preliminary system. The system will be made available to a pilot group that will be able to review and revise it before deploying to production for the entire organization.
www.appshark.com
Support requests can be made over the phone, emailed or entered on the online helpdesk. AppShark’s experienced consultants can help make the required customizations and turn them around quickly.