Terms and Conditions

1. Day Trips and Shows

Full Payment required on booking. 2. Multi-day Tours

Payment of your deposit is required at the time of booking. Full payment is due no later than the date stated.

*Late Reservations: Full payment is required on booking. Please note that prices may be subject to change from 30 days before the departure date; this is due to the various supplier’s cancellation / rebook policies. Supplement for Auckland and Christchurch member might also be affected.

3. Cancellation Policy

• Within 45 days before travel – loss of the deposit paid. • 30 days or less before travel – loss of 100% of the amount paid *Avoid disappointment by protecting your purchase, ask us about our Domestic Travel Insurance for multi-day tours.

4. Holiday Details and Conditions

Please read the newsletter carefully for those items included in the price. No allowance or refund can be made for meals, accommodation, excursions that you don’t do. No.8 Tours strives to provide a safe, enjoyable and memorable travel experience for all passengers. Passengers are required to advise No.8 Tours, in advance, of any physical, medical or other special needs that require assistance. If travelling from overseas, it is your responsibility to have a valid passport and all visas, permits and certificates required for your selected tour as well as any necessary vaccinations and to comply with all applicable laws. No.8 Tours is not responsible for any costs incurred because of failing to obtain necessary visas. For all Air NZ Domestic Flights throughout New Zealand for airport security purposes we now require a form of photo identification and your correct names not nicknames.

5. Insurance (Over Seas Travel)

If travelling from overseas, it is compulsory that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before embarking on a No.8 Tours holiday. Please check that the insurance covers all the activities that you are going to be participating in. Some policies exclude certain activities.

6. If We Cancel or Change Your Holiday

No.8 Tours reserves the right to alter the cost, itinerary or accommodation should the occasion demand it and are not responsible for additional costs that may arise through events beyond their control. No.8 Tours will do their best, at their discretion, to select alternative accommodation, sightseeing tours and transportation to give you excellent value for money.

7. Medical

Please notify No.8 Tours of significant medical issues so as we can inform you of any potential risks that may present themselves as part of a tour. No.8 Tours reserves the right to deny/refuse a booking on medical grounds. It is your responsibility to bring your medication. In the event that it has been left behind once travelling, please notify your guide, so arrangements can be made to replace this.

8. Health and Fitness

If you are not feeling 100% or you have just recovered from a virus or infection, please be prepared to alter your travel arrangements. Most insurances will cover your fees if you have a cold and can provide a Medical Certificate that prevents you from travelling. We can assure that No8 Tours will prevent our guides from travelling if they are affected by the the slightest symptom of illness. At No.8 Tours we pride ourselves with being able to give personal service to each customer; however, our guides are not qualified to provide individuals who aren't of good able-bodied health, the time and attention they may need to make their tour a memorable experience. We are more than happy for you to join us if you have a caregiver that can come along too and help you along the way.

9. Behaviour

No.8 Tours is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with No.8 Tours, you agree to accept the authority of the driver/guide and accept their decisions. Our staff are entitled to a safe working environment and our passengers for a great holiday. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip no refunds will be given, and the passenger in question will be responsible for their travel costs from that point.

Tour Payments

Deposit on Booking. Instalment and Balance as per date listed.

Payment Method

Credit Card – MasterCard, Visa, Cheque and Online Banking

Banking:

No.8 Tours Westpac 03-0435-0747293-00 Reference: Surname and Reservation Number

I just wanted to say what an amazing day we all had on your mystery tour. The Matahui Lodge was outstanding. “ And the trouble the lovely couple went to , to cater for me and my gluten and dairy free diet. I totally recommend another trip there.Thanks so much. Barb Parnwell ”

“I wanted to say thankyou to the gentleman that went out his way to walk me to my front door at 10;30 at night, upon my return from Les Miserables. I am 90, had a very long day and felt safe and cared for. I didn’t expect such level of service and am so impressed. Helen Graham ”

“It was a most wonderful trip. Weather was 10+ Harry, as usual a brilliant tour leader. Matilda was brilliant as local guide. Would recommend it to anyone else interested. J Beckham ”