Arrival + Check-In

Pre Arrival

Before you depart on your vacation, you will be sent a comprehensive House Guide for the villa. House Guides are designed to help you get the most out of your accommodation and the local area. They include all the contacts you may require during your stay and highlight any safety elements specific to the villa. A hardcopy of this Guide is also available at villa for easy reference.

Prior to your arrival, feel free to drop us a line with all the activities you would like to experience during your stay. We recommend activities such as exclusive yatch charter, intimate sunset barbeque by the terrace and in-villa child minding services to be booked in advance.

What is a Concierge Service (CS)?

Our dedicated concierge team arranges all the added extras you need for a bespoke vacation experience. Whether pre-stocking for groceries before your arrival, excursion recommendations, arranging for car hire, personal chefs or, our team will take care of everything. They are only a phone call away ensuring a private and discreet villa experience for our guests.

They attend the villa for inspection prior to check-in to make sure all is just right before heading to the airport to welcome you.

Pre-arrival Grocery Service

To help ease our guests into holiday mode, our CS team is happy to assist with shopping for basic pantry staples before you check in. See the list attached and email it to us your order at least 3 days before. Let us know if you have any special requests and we will try to source it for you. Provisions and service charges are to be paid in cash directly to the CS.

Airport Transfers

Email us the names of guests checking in and flight details so airport pick up logistics arrangements can be made. Single airport pickup or return are charged at THB500 per trip up to 4 people.

Airport Meet & Greet and Thai SIM Card

On your arrival at Koh Samui Airport and once you clear immigration, make sure the white departure card is stapled to your passport page with the Thai entry stamp.

Should you choose not to turn on data roaming during your stay in Samui, we advise you to purchase a prepaid SIM card at one of the telecom provider kiosks pass the luggage carousel. You can top up the credit to your phone at any convenience store such as Family Mart or 7/11. The villa has excellent high-speed internet but has no fixed land line, getting a Thai SIM card is highly recommended.

Head towards the Meeting Point on your left and walk pass the travellator. Our friendly CS will meet you at the Meeting Point holding a welcome board and take you for a 15-minute drive to the villa.

Villa Check –In

Our CS will walk you through the villa to familiarise yourself with the amenities, appliances and security details.

On arrival and departure, a joint inspection of the property will be carried out by the CS and the guest. It will serve as the only reference document in case of dispute.

They are open to discuss the organization of tours and sightseeing excursions, rental of transportation and other in-villa services you might be interested in during your stay.

Checkout Time and Procedures

Check out time is 12 noon however we are happy to accommodate late checkouts subject to availability. Please inform the CS should there be any changes in your flight details.

The CS will meet you at the Villa half an hour before the agreed check out time to settle any outstanding charges such as electricity consumption and drive you to the airport 2 hours prior to your flight.