Pre Arrival Before you depart on your vacation, you will be sent a comprehensive House Guide for the villa. House Guides are designed to help you get the most out of your accommodation and the local area. They include all the contacts you may require during your stay and highlight any safety elements specific to the villa. A hardcopy of this Guide is also available at villa for easy reference. Prior to your arrival, feel free to drop us a line with all the activities you would like to experience during your stay. We recommend activities such as exclusive yatch charter, intimate sunset barbeque by the terrace and in-villa child minding services to be booked in advance.
What is a Concierge Service (CS)? Our dedicated concierge team arranges all the added extras you need for a bespoke vacation experience. Whether pre-stocking for groceries before your arrival, excursion recommendations, arranging for car hire, personal chefs or, our team will take care of everything. They are only a phone call away ensuring a private and discreet villa experience for our guests. They attend the villa for inspection prior to check-in to make sure all is just right before heading to the airport to welcome you.
Pre-arrival Grocery Service To help ease our guests into holiday mode, our CS team is happy to assist with shopping for basic pantry staples before you check in. See the list attached and email it to us your order at least 3 days before. Let us know if you have any special requests and we will try to source it for you. Provisions and service charges are to be paid in cash directly to the CS.
Airport Transfers Email us the names of guests checking in and flight details so airport pick up logistics arrangements can be made. Single airport pickup or return are charged at THB500 per trip up to 4 people. PAGE 3
