NAVIGATOR
informatika
source of the IT Outsource
ABOUT US NAVIGATOR Informatika PLC. is one of the most significant participants of the domestic IT industry. It is a fully Hungarian owned, independent IT company. During its recent activity Navigator has been providing IT solutions of the most significant hardware- and software manufacturers that meet the IT demands of our clients the most. Due to the rapid growth of the IT sector and the changes of the market’s demands the profile of NAVIGATOR had been partially modified in the last few years. The Company has expanded its activity towards wider territories with a different type of perspective while maintaining its traditional IT outsource and system integrator roles. Navigator Informatika Plc. offers its service solution packages upon ITIL based procedures, meanwhile it pays attention to the flexible variability of the organization and the operation in the established modell. The flexible operational organization makes it possible to support the client side changes with an appropriate response time (eg. strategic and business modell changes). Our Company has become one of the most important IT-outsourcing participants of the Hungarian IT market by the merge of three companies of the Wallis Group (NAVIGATOR Informatika Kft., AM-IT Rt., Wallitrade Kft.) more than ten years ago. At present NAVIGATOR Informatika PLC. is employing almost 100 persons, and its consolidated income was over 1,5 billion HUF in 2014. Core business: IT Outsourcing/ System integration
We have more than 80 typically large enterprise customers. The number of the supported users is over 6000. The largest customers of the Company without being exhaustive is the Budapest District Heating Works Private Co. Ltd. (FŐTÁV Zrt.), the Wallis Group, National Toll Payment Service Plc. (Nemzeti Útdíjfizetési Szolgáltató Zrt), the National Blood Supply Service (OVSz), Telenor Hungary Plc. and Budapest Spas cPLC (BGyH Zrt.). We deliver our services according to the international ITIL IT support recommendations.
MANAGEMENT
JUHÁSZ LAJOS
BÁNYÁSZ PÉTER
CZINEGE KATALIN
BECKER ZOLTÁN
LÁNCZOK ZSOLT
CEO
Director of Finance
Director of Support division
Head of MPLS
Sales director
OUR AIMES In 2015. Navigator Informatika Plc. significantly amplifies its market presence due to last year’s structural reconstructions and to new scope of possibilities. We extend our portfolio by involving well-known domestic and international partners besides our high quality services offered to the government and to the private sector. We expand our professional services for those customers with this type of demands by our AQAP certification, suitable supplier certification for NATO tenders and national/EU and NATO certificate of Facility Security Clearance. We exploit our knowledge on the national market by our many years of service and solution experiences and by our expanded portfolio. In this year Navigator Informatika Plc. expands its activity to the EU and to the Middle-East, as well.
SO U R C E O F T H E I T
MAIN ACTIVITIES • Server surveillance and operation • System management • Network operation • Server rental, hosting • IaaS, PaaS, SaaS • Disaster Recovery Site • Cloud computing services • Application development • Desktop (workstation) operation • Hardware support • Software support • Business infrastructure services • Design and implement of IT infrastructure systems • Comprehensive IT security solutions • Deploy and implement business applications and solutions
OUTSOURCE
SERVICES PORTFOLIOS IT-OUTSOURCING Within our offered services we transfer the partial or full operation of IT systems into our professional and efficient system. Upon request we provide an opportunity to outsource certain parts of the IT systems, but our customers may choose our full IT outsourcing services resulting the largest cost savings and efficiency gains. Our customers trust us with the operation of their IT systems’ certain – usually critical – elements. In our contracts we guarantee to provide a more efficient continuous operation of the given IT system with professional equipments and competency. IT outsourcing has several advantages since our customers can focus on their main activity while the operational costs are specifically lower and predictable and the quality of the services increase significantly.
SYSTEM INTEGRATION Navigator Informatika Plc. offers special custom made enterprise solutions to their customers. After examining the possibilities of our clients’ unique requirements, we contract to develop, establish, implement and operate the IT infrastructures and systems that meet our clients ever changing business needs. We also offer strategy planning and legal and technical consultancy according to our client’s needs to establish and implement IT and telecommunication systems. Our consultants and system engineers constantly participate in various IT projects and their competency is up to date due to the professional trainings they attend.
OUR SERVICES
SOURCE OF THE IT OUTSOURCE
„ ... NAVIGATOR Informatika PLC. is one of Hungary’s leading IT-outsourcing service providers ... ”
USER SUPPORT ACTIVITY All proactions aimed at satisfying the IT system related requirements of customers – laid down in service contracts – takes place within the framework of user support. In practice it means that this channel will be used to provide an accurate and effective answer for all problems, development and procurement requirements indicated by users.
OPERATION OF WORK STATIONS Upon computerised work, it is indispensable for a company to have a stable IT infrastructure to ensure continuity of business and the continued efficiency of the work of the employees. Ensuring this background – integration and operation of the various devices – is a complex task that requires serious expertise. As regards operation of the work stations, every company may typically opt for one of two choices: employ IT engineers to cover every possible area (insourcing) or delegate the problem of operating its IT system to an external expert (outsourcing).
OPERATION OF THE WORK STATIONS BY THIRD PARTY EXPERTS UNAMBIGUOUSLY HAS ITS ADVANTAGES: BY OPTING FOR THIS, COMPANIES ARE ABLE TO FOCUS EXCLUSIVELY ON THEIR CORE ACTIVITY, MAXIMISING THEIR REVENUE GENERATED FROM VALUE ADDING. Our Company, NAVIGATOR Informatika PLC. is one of Hungary’s leading IT-outsourcing service providers with more than a decade of professional experience. Thanks to our team of excellent professionals and IT tools, we are able to run the IT systems of companies of every size and activity, providing our service of operating work stations at the highest possible level.
CALL CENTER AND HOTLINE The IT infrastructure is a complex and integrated system, requiring the intervention of experts to respond to unexpected questions emerging upon usage or to solve unforeseen problems. To respond to these questions and to quickly eliminate problems and system errors, NAVIGATOR Informatika PLC. created a professional customer service available to clients 24 hours a day with a wide range of services: outside the time band guaranteed in the service contract, a so-called error reporting call centre is operated as part of our 7x24 service. Everything single report is handled separately and is documented in our system in detail, thanks to which the waiting time of tasks is minimised with the elimination of the problem will become sensibly faster and more efficient. The status of the reports may be tracked by both our colleagues and clients in our web based monitoring system. Our hotline service allows specially quick response and problem solution and ensures that our clients receive quick expert support for their questions and problems that may emerge.
ADVANTAGES OF OUR SOLUTION ARE:
• EFFICIENT SUPPORT TO ELIMINATE THE IT RELATED PROBLEMS OF THE USERS • QUICK RESPONSE TIME ACCORDING TO SLA 24 HOURS A DAY • STRAIGHTFORWARD RECORDS • DOCUMENTED REPORTS AND ERROR HANDLING
IT CONSULTANCY Throughout its ten year existence, NAVIGATOR Informatika PLC. has been the market leader in finding and ensuring solutions satisfying market requirements. In the course of our activity, we regularly analyse the market and search for the most advanced technologies and solutions available today. NAVIGATOR IT PLC. offers occasional or periodical IT consultancy free of charge as part of the IT outsourcing contract it provides to its partners. We offer assistance in every question related to the IT system of the company. We support our partners in elaborating the appropriate IT policy, in planning certain developments and expansions and their administration, in solving security questions as well as in preparing a hardware and software inventory.
AS OUR KEY OBJECTIVE IS SATISFYING CLIENT REQUIREMENTS, WE PAY DISTINCT ATTENTION TO MEET THEIR EXPECTATIONS AND TO PROVIDE THE HIGHEST POSSIBLE SERVICE TAILORED TO THEIR INDIVIDUAL NEEDS.
SERVER OPERATION NAVIGATOR Informatika PLC. looks back on many years of experience in the field of operating servers. The majority of the servers we operate are placed in our specially formed server rooms, but a significant number can be found at our clients’ sites. In our activity, we consider it important that the orientation be at all times favourable for the data and operational safety of the servers; with this in mind, we actively assist our clients in building their server rooms as well.
OUR TEAM OF SYSTEM ENGINEERS ALLOWS US TO OPERATE THE SYSTEMS KNOWN AND BROADLY USED ON THE MARKET WITH THE REQUIRED EXPERTISE AND HIGH AVAILABILITY. In case of the servers we operate, we consider it of paramount importance to receive information continuously of the status of each server. Therefore, as a first step, the server and the running applications are connected in each case to a monitoring system that informs our specialists of any error or change who are then able to start the troubleshooting process without further delay. The most cases, we are informed of the errors before the users and we are able to repair them, thanks to our proactive error monitoring.
SERVER HOSTING In our server rooms developed by us, at a 99.99% availability, it is possible to use our server hosting services. Besides our own servers, many clients have placed their servers for hosting in our server rooms based on a corresponding hosting contract. The level of availability undertaken naturally includes internet connection with appropriate redundancy, power supply and cooling as well as fire and property protection. The physical accessibility of the hosted servers is subject to a number of individual rules. The key aspect of the establishment of operational environment was achieving a high level availability. Every critical system – such as air conditioning equipment, uninterrupted power supply units – have an n+1 redundancy. NAVIGATOR has contracted professional partners for the maintenance and troubleshooting of the systems, guaranteeing the highest possible availability. All significant telecommunications service providers in Hungary have connections to the building; the necessary connectivity can therefore be established rapidly and at a low cost.
„As one of Hungary’s IT outsourcing service providers, we provide the most efficient and fastest troubleshooting services to our clients using remote management methods.”
APPLICATION MANAGEMENT The use of certain applications today requires complex and integrated IT environments that can only be operated responsibly with the help of highly qualified professionals. NAVIGATOR Informatika PLC. offers a wide range of solutions to the problems that may emerge. The task of our specially trained system engineers is to monitor the complex applications and to ensure their operation during the guaranteed operation time, which, depending on the application in question includes a number of complex supervision tasks: • • • • •
management of users and user groups, setting authorisations and access control, tuning the performance parameters of the application to optimal operation, planning the installation of application updates, execution of installations, ensuring the environment necessary for running the application (memory area, network connections, etc.),
• regular control of databases, data saving and archiving, • if necessary, hardware and software environment ensuring high availability or creation of redundancy, • proactive treatment of the occasional errors by continuously monitoring the operational parameters, (detecting the deviation of the values from normal on time). Our monitoring system also detects malfunctions and the signs indicative of their evolution and gives alarms, thereby preventing and correcting the problems of running applications before it would appear on the user side. As one of Hungary’s IT outsourcing service providers, we provide the most efficient and fastest troubleshooting services to our clients using remote management methods. THE BENEFITS OF APPLICATION MANAGEMENT • • • • •
Personal assistance by experts Quick response time 24 hours a day Reliability and speed Saving time upon operation of the applications Minimising the withdrawal of applications from use
NETWORK OPERATION In the framework of its network operation service, our company undertakes among others the operational, maintenance and troubleshooting tasks of local networks, the monitoring of WAN networks, internet connections, and connectivity towards and administration with the network service provider. Our professionals have gained experience and obtained manufacturers’ certifications in operating tools of CISCO (Linksys), HP (3COM), and Mikrotik tools. WE UNDERTAKE THE FOLLOWING TASKS AS PART OF THE SERVICE • • • • • • • • • • • • • •
Maintenance of wiring, repair of occasional defects Handling warranty contracts Maintenance of the active LAN tools and their periodical saving Upgrading the software of active tools Management, distribution and return of IP addresses Management of DHCP and DNS servers Monitoring the network Monitoring an avoidance of capacity-related problems Detection and repair of network security problems Physical network architecture planning, construction and operation Operation of active tools and network management servers Provision of a central and unified directory service and its maintenance VLAN service Operation of network access system
„Our professionals have gained experience and obtained manufacturers’ certifications in operating tools of CISCO (Linksys), HP (3COM), and Mikrotik tools..”
SYSTEM MONITORING SERVICES THE OBJECTIVE OF SYSTEM MONITORING IS Automatic monitoring of the servers and networks, providing continuous information on the status of the monitored tools, the state of their parameters and their operability. The incoming data are processed by the monitoring server based on the preset configuration and if necessary, the personnel operating the system in question is notified who can begin the required preventive activities or troubleshooting with the shortest possible delay.
„The incoming data are processed by the monitoring server based on the preset configuration and if necessary ...�
A DRAFT SUMMARY OF THE MONITORING SERVICE • Monitoring network services (SMTP, POP3, HTTP, NNTP, PING…) • Monitoring server resources (processor loading, disc and memory usage, running server processes, log files, etc.) • Display of the current state on web interfaces, notifications, alarms, retrieval of earlier events, availability at given periods, display of trends and statistics • Monitoring the environmental status (e.g. temperature) • Configuration possibilities of network hierarchy and view corresponding to the service groups • Development possibilities of plugins (for programmes and applications of own development) • Setting individual warning and alarm levels and notification groups in accordance with the SLAs determined in the contract • Multi-level escalation notification system • Determination of the process of event management • Possibility to acknowledge alarms through the web interfaces
ACCESS CONTROL SYSTEMS The access control systems are effective tools for companies and institutions in controlling and limiting access to restricted areas and its registration and to record where and when the persons holding various authorisations entered and when they arrived to their workplaces and when they left. The access control systems consist of two main parts; active elements that serve physical identification and access (gates, cards, etc.) and the software ensuring the control of the active tools.
NAVIGATOR Informatika PLC. provides a wide range of active elements and software tools found in the market. We supply card and card reader types from leading manufacturers from ordinary barcode cards through high security proximity detection (RFID, Radio Frequency IDentification) card to biometric identification. Reader devices – in accordance with the needs of our customers – may be visible or concealed; the card may contain the photograph of the user and personal data may also be printed on them. The system may be combined with taking time stamped photographs or making electronic video recording using cameras at the identification points.
„Reader devices – in accordance with the needs of our customers – may be visible or concealed; the card may contain the photograph of the user and personal data may also be printed on them.”
VIRTUALISATION NAVIGATOR Informatika PLC. gained significant experience over the recent years through the implementation of several server, application and desktop virtualisation projects in the field of virtualisation and constructing cloud based services.
THE OBJECTIVE OF VIRTUALISATION IS TO CONSOLIDATE THE IT RESOURCES – SERVERS, WORK STATIONS AND APPLICATIONS – SIGNIFICANTLY INCREASING THEIR UTILISATION, THE EFFICIENCY OF THEIR OPERATION AND THEIR OPERATIONAL SAFETY AND REDUCING THEIR OPERATIONAL COSTS.
Virtualisation technologies may provide a solution to many problems, e.g. the optimal distribution of server side resources and the deterioration of work stations. Virtualisation can firstly save hardware resources and energy and secondly operational and future investment costs. Servers, work stations and applications may all be virtualised, thereby systems more cost effective, safer, more flexible to dimension and develop that conventional ones may be configured. NAVIGATOR Informatika PLC. undertakes the planning and implementation of virtual environments, the rationalisation of existing server stocks and their transformation into virtual environments including data migration, even by transforming the existing server stock (if this is possible to implement) or by delivering an entirely new system.
CLOUD COMPUTING The application of computing clouds is another step towards service based IT.
WE ARE ABLE TO PROVIDE OUR CLOUD BASED SERVICES IN VARIOUS LAYERS (SOFTWARE, PLATFORM, INFRASTRUCTURE) AND VARIOUS DISTRIBUTION MECHANISMS (PUBLIC, PRIVATE AND HYBRID) TO OUR CLIENTS. • IaaS - Infrastructure as a Service: a service created for the IT infrastructural needs of users or organisations, in which the computational and storage capacities may be used as a service. • PaaS - Platform as a Service: a service created to satisfy certain platform requirements (software development, running environment). • SaaS - Software as a Service: a service capable of satisfying requirements of users or institutions regarding specific software systems and functional expectations, where the software (system) may be used as a service (e.g. hosted correspondence).
THE ADVANTAGES OF CLOUD BASED SERVICES Scalability The scalability of IT systems always raises interesting questions: Will the available resources be adequate? What if the traffic suddenly increases? What should we do with the existing hardware if the market circumstances turn less favourable? When using our cloud based services, these questions require far less attention as the resources used are flexibly scalable. Cost efficiency and easy introduction The cloud computing services may be introduced without spending money on hardware. Some of our web based solutions provide simple, more or less web based interfaces to perform specific tasks. Relieving resources The cloud services may, on the one hand help relieve the IT infrastructure hardware from its loads and allow the usage these resources for other important business objectives. On the other hand, significant human resources may be economised as several activities are undertaken by the service providers. High availability The background infrastructure of cloud computing services undergoes constant and significant development and sees heavy investments in order to allow us to provide our services at adequate levels. Our services are operated from a number of redundant infrastructures placed in geographically independent high availability data centres.
OUR COMPANY MEETS THE FOLLOWING QUALITY ASSURANCE STANDARDS • ISO 9001:2008 The certification includes: Provision of IT services, sales and repair of IT equipment, software development. • ISO 27001:2005, IT Security Management. • ISO 14001:2004 environmental management system. BESIDES THE LISTED ABOVE OUR COMPANY HAS ACHIEVED • certification of a military quality management system that meets the requirements of NATO normative documents of AQAP 2110 + 2210:2009. • suitable supplier certification for NATO tenders • the certification of Facility Security Clearance at security level of national/EU and NATO from the spring of 2015. These strict military compliance requirements prove the high standards of our services in quality management and security measure outside the military and home defense market, as well.
ISO 9001
ISO 14001
ISO 27001
Quality Management
Environmental Management
Information Security Management
Registered
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GYÁRTÓI PARTNEREK
H-1097 Budapest Illatos Ăşt 38. Phone : + 361 452 3745 Fax : +361 452 3751 E-mail : info @ navigatorrt.hu Web : www.navigatorrt.hu