Ourdublin: Reimagining Public Services for the 21st Century

reimagining public services for the 21st century

© Institute without Boundaries 2013 ISBN# 978-0-9866273-7-8 No part of this work may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying and recording, or by any information storage system without written permission from the publisher except for a brief quotation (not exceeding 200 words) in a review or professional work.

Warranties The information in this document is for informational purposes only.

While efforts have been made to ensure the accuracy and veracity of the information in this document, and, although the Institute without Boundaries at George Brown College relies on reputable sources and believes the information posted in this document is correct, the Institute without Boundaries at George Brown College does not warrant the quality, accuracy, or completeness of any information in this document. Such information is provided “as is” without warranty or condition of any kind, either express or implied (including but not limited to direct, indirect, incidental, consequential, special, or exemplary damages) arising out of the use of this document nor are liable for any inaccurate, delayed or incomplete information, nor for any actions taken in reliance thereon.

Institute without Boundaries School of Design, George Brown College 230 Richmond Street East, Toronto ON M5A 1P4 Canada worldhouse.ca PROJECT PARTNERS:

Table of Contents 6 Preface 20 Introducing OurDublin

134 Moving Forward 136 Implementation

22 The Dublin Project

138 Program Timeline

24 Research in Dublin

142 Exhibition and Marketing

26 Research Synthesis 30 Dublin’s Priorities

146 Conclusion

32 Inspiration for OurDublin 36 How OurDublin Works 38 OurDublin Platforms and Programs

148 People, Partners & Processes 150 Project Partners 152 Institute without Boundaries

40 OurDublin Platforms

154 Student Team

42 OurDublin Website

158 Faculty Team

44 OurDublin App

160 IwB Working Methods

46 OurDublin Bus

168 Acknowledgements

48 OurDublin Programs 50 Sense It 78 See It 106 Make It

174 Sources

The Institute without Boundaries (IwB) presents OurDublin: a transformative program that reimagines public service delivery for cities now and in the future.

In 2012–13, the IwB partnered with Dublin City Council (DCC), Design Twentyfirst Century (D21C) and the Dublin Institute of Technology (DIT) to address one of the most important challenges facing Dublin: increasing demands on public services with fewer resources to provide them.

After nine months of research and design development, with contributions from DCC, citizens of Dublin, and design students from around the world, IwB is pleased to submit the OurDublin proposal.

OurDublin addresses four goals: • Enable DCC to do more with less by finding and using alternative and untapped resources.

• Promote mutual understanding and build trust between DCC and residents by facilitating meaningful online and offline engagement.

• Leverage mobile and digital technologies to inspire ideas and evidence-based solutions using valuable city data.

• Increase public participation in city building by bringing together people, information and ideas.

The OurDublin project envisions three integrated programs implemented across three low-cost service platforms that engage the public.

OurDublin programs:

OurDublin Platforms:

Sense It equips residents with a mobile app and sensor technology to crowd-source and share data about the city.

App

See It visualizes data online, making it accessible to the public and DCC, and revealing patterns and opportunities for action.

Website

Make It facilitates community improvement projects through collaboration on and offline.

Bus

Together, the OurDublin programs activate civic engagement, improve efficiency and transparency in public service delivery, and increase collaboration and social cohesion between residents and DCC. When city and citizens collaborate effectively and by choice, transformation is possible for all.

The Institute without Boundaries was founded in 2003 by the School of Design at George Brown College in Toronto. It is a unique research centre, design studio, and academic program focused on collaborative design practice with the objectives of social, ecological and economic innovation. Every year, a small, interdisciplinary group of students works closely with faculty, advisors and partners to tackle complex, real-world problems. From 2009–2013, IwB undertook the four-year project, City Systems, which examined the city at macro and micro scales, and sought to understand the complex systems that make up the urban environment and experience. The 2012-13 school year, the final chapter of the City Systems project, focused on Dublin, Ireland and the future of public service delivery.

www.worldhouse.ca

The Dublin Project Partners

In 2012–13, the Institute without Boundaries worked with a variety of organizations in Dublin, resulting in one of our most collaborative partnerships to date and one of the most well-integrated in our curriculum. The team at Design Twentyfirst Century saw the potential for this partnership and took the initiative to the City Manager and his team who embraced the project. The Studio, an innovative interdepartmental unit at Dublin City Council (DCC), was essential in its role as liaison, facilitator, advocate and source of insight and inspiration. The staff at Dublin City Council opened doors, provided information and a sounding board, and have remained involved and supportive. Over the course of the academic year, the IwB students worked with their colleagues at the Dublin Institute of Technology (DIT) to great success.

They have all been exemplary partners, providing invaluable feedback and guidance throughout.

Though we began the year knowing that we would tackle public service design and delivery, the final focus on technology pushed the OurDublin proposal in a new and highly productive direction. Over the past four years of the City Systems Project, the IwB has developed expertise in system and service design, community engagement and co-creation, but we have applied this knowledge most often to the built environment.

The IwB class of 2012–13, with the guidance of our multi-disciplinary faculty, succeeded in bringing technology and collaboration together to create new virtual and physical platforms that promise a different type of relationship between the city and its residents.

We are excited by OurDublin’s potential to make the development of public services more inclusive of citizens and more responsive to their needs. OurDublin can not only help DCC engage the public more productively, but also help the city do more with less.

Luigi Ferrara Director, Institute without Boundaries and the Centre for Arts and Design, George Brown College

6 Preface

Dublin City Council has benefitted from the close working relationship with the Institute without Boundaries over the last year. Through the Dublin Project, City Council staff have been exposed to new ideas, processes and collaborative methods.

We were always impressed by the energy and creative solutions generated and explored by this dynamic and talented group of students. Working with the IwB faculty and students, we have gained insights into our organisation and seen new opportunities for the City.

I and my colleagues in the Studio, valued the opportunity to see behind the curtains of the wonderful (if exhausting) production that the IwB puts on the road each year. Seeing Luigi, Michelle and all the faculty in operation was an education in itself. Dublin City Council is already working on its next collaborative project with the IwB. I would like to thank the Studio’s Jeremy Wales and Zaira Rivera Fernandez in particular for their tireless support to The Dublin Project over the last year.

Deirdre Ní Raghallaigh The Studio Dublin City Council

The Dublin Project Partners 7

Design Twentyfirst Century was delighted to have the opportunity to initiate the relationship between Dublin City Council and the Institute without Boundaries which has culminated in The Dublin Project.

We were excited by this relationship as it seemed a logical progression to the pilot project “Designing Dublin City,” which Design Twentyfirst Century had initiated with the Council and which had been led by an alumni of the IwB, Vannesa Ahuactzin.

The energy, intelligence, enthusiasm and sense of delight of the IwB students who came to Dublin in September–October 2012 was infectious and their work ethic and commitment was remarkable as was

The Dublin Project is a stream of the MA in Design Practice, started in 2012 in the School of Art, Design and Practice in the Dublin Institute of Technology.

DIT worked closely with IwB in Toronto and with Dublin City Council and Design Twentyfirst Century in Dublin to develop an ongoing masters programme looking at the City and how the public institutions, private bodies and educational partners can investigate, propose and make meaningful changes in a modern City.

James Joyce wrote “For myself, I always write about Dublin, because if I can get to the heart of Dublin I can get to the heart of

8 Preface

that of the faculty who accompanied them.

The work they have presented to us to date in “OurDublin” is over and above our expectations of them. We believe it is very timely and achievable and can be of great value to Dublin City Council and to the citizens of Dublin.

We are delighted to be welcoming the IwB back to Dublin in July 2013 to present their recommendations to a wider audience and we hope that the decision will be taken by the Dublin City Council to implement the recommendations.

Jean Byrne, Jim Dunne, Barry MacDevitt Design Twentyfirst Century

all the cities of the world. In the particular is contained the universal.”

In studying Dublin, the students from DIT and IwB worked closely together to develop ideas and solutions to local problems, solutions that can be adopted by other cities and developed in projects in other cities in future years. Long lasting relationships between students, practitioners and academics were initiated and enjoyable collaborations continue to evolve.

Barry Sheehan Head of Design, Assistant Head of School of Art, Design and Printing Dublin Institute of Technology

Relationships make a city. Families, friends, lovers, neighbours, colleagues —it is human nature to be connected.

Nowhere is this more visible than in urban centres where millions of people cross paths, interact and rely on each other. Yet it’s easy to forget that the quality of life we enjoy and the places where we live are the result of a special kind of relationship, a daily collaborative effort between the city and its residents in the form of public service.

PReface 13

Our morning commutes, the buildings where we work, the parks and pitches where we play, the libraries where our children study, the markets where we shop, and the neighbourhoods our families call home—all are sustained by publicly delivered services. Transportation, water and waste are just a few of the many services forming a system that supports the health, happiness and prosperity of our communities.

14 Preface

But what happens when public services fall short? Like many cities, Dublin’s public services are under stress. The city is struggling to respond to an increasingly complex set of demands with fewer resources.

The impact of the global financial crisis on Dubliners and their urban environment is placing new pressures on the existing system.

Conventional models for designing and delivering services are no longer adequate.

 15

As the interface between residents and city council, public services can make the difference between an active and optimistic citizenry and an apathetic and cynical one. When used effectively, service delivery plays a key role in building public trust and support for city decisions. By engaging with and responding to citizens, public services can be a powerful mechanism for organizing, advancing and achieving a desired quality of civic life.

16 Preface

There is an opportunity in Dublin to revitalize public service delivery and reshape the relationship between the public and the city. For Dublin to flourish in the current era of uncertainty, it must look inward and reimagine existing government practices, while at the same time reach outward and embrace one of its greatest resources: the creativity of its residents.

 17

What can Dubliners—residents and city staff alike—do to understand each other and their city better? How might they collaborate to achieve shared goals? Is there a meaningful way to involve the public in the design, delivery and evaluation of services? How can technology be leveraged to enhance participation and generate positive change? If we want our cities to thrive, we need to design new systems.

18 Preface

19

introducing ourdublin OurDublin is a transformational program by the Institute without Boundaries that reimagines public service delivery for cities now and in the future through the development of digital tools that engage citizens and city staff on mutually selected projects.

Introducing ourdublin 21

Dublin, through the shared vision of its citizens and civic leaders, will be a beautiful, compact city, with a distinct character, a vibrant culture and a diverse, smart, green, innovation-based economy.

Dublin City Development Plan 2011–2017 22 introducing ourdublin

The dublin project

In 2012/13, the IwB partnered with Dublin City Council (DCC), Design Twentyfirst Century (D21C) and the Dublin Institute of Technology (DIT) to explore innovation in public service delivery.

Dublin is at a turning point. The city is recovering from the global financial crisis that brought an end to the “Celtic Tiger,” a period of rapid economic growth that began in the mid-1990s and transformed the city. As it seeks new ways to deal with the economic downturn, Dublin City Council is seizing the opportunity to develop a new vision for the city.

DCC provides over 500 services to a variety of users – residents, businesses, organizations and other agencies – each with very different needs. Dublin, like other cities, is grappling with heightened levels of fiscal restraint that may jeopardize service quality and in turn, quality of civic life. DCC has operated on a traditional model of governance designed for a different economic and social context.

Important changes are required to improve efficiency and reduce spending if Dublin is to continue to evolve into the open, flexible, creative city it desires to be.

City administration has already indicated its enthusiasm to embrace change and creativity.

A significant symbol of this progressive mentality is the creation of the Studio at DCC. An interdepartmental unit, the Studio team is tasked with innovating to improve public service delivery in Dublin, a role with few precedents around the world. The Studio’s presence not only leads the city to the forefront of public sector innovation, but also stimulates an environment that encourages unique ideas.

DCC, with leadership from the Studio, has reached out to partners locally and globally to help reimagine the future of Dublin. The Institute without Boundaries is one of those partners. Over the 2012–13 academic year, we worked closely with the Studio and DCC, Design Twentyfirst Century (a not-for-profit organization), and the Dublin Institute of Technology to explore innovation in public service delivery. We also worked with the Institute of Art, Design & Technology and community groups in Dublin, as well as with schools around the world that participated in our charrettes.

the dublin project 23

24 introducing ourdublin

Research in Dublin

The IwB faculty and class of ten students travelled to Dublin and worked with city administration, citizens and community groups. Part discovery space and part testing ground, Dublin allowed us to explore, develop and prototype ideas.

Research revealed that the relationship between the public and city council—the feeling of connection, being listened to and understood— is limited, which impacts the quality and appreciation of services. Yet, there are opportunities to build trust between the city and its residents by increasing levels of engagement, as well as encouraging transparent evaluation, continuous improvement and responsive delivery of services.

Innovations are required to meet the evolving needs of users while delivering necessary cost efficiencies.

Research in dublin 25

Research Synthesis

Building on our research, we created strategies for new public service delivery initiatives that respond to the four most significant challenges we identified in Dublin.

Challenge

Constrained resources After achieving massive economic and social gains during the Celtic Tiger boom in the 1990s, the Irish economy suffered a major downturn in 2008, the impacts of which can still be seen around Dublin. High levels of unemployment and vacancy mark the recovering economy, leaving Dublin City Council to grapple with decreased tax revenues. Further stress has been put on municipal resources from nationally and internationally mandated (IMF and EU) budget restrictions and a country-

wide municipal government hiring freeze.

Despite the difficult economic climate and constrained resources, demands on services and resident expectations continue to rise. Maintaining public service quality, adapting to changing needs, and tackling economic, social and environmental challenges will necessitate reimagining and redesigning how Dublin City Council delivers public services.

OurDublin goal

Enable Dublin City Council to do more with less by finding and using alternative and untapped resources.

26 introducing ourdublin

Challenge

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Mutual misunderstanding The complexity of city services, structures and decisions can be difficult to understand and communicate. Our research revealed poor public awareness and comprehension of Dublin City Council’s purview, capabilities, challenges, successes and decision making processes.

Emblematic of this misunderstanding are complaints that public agencies are frequently unclear, lacking empathetic or human traits, and are not transparent or

responsive enough. Such perceptions can give rise to doubt, confusion and ultimately distrust.

Dublin City Council has taken actions to improve openness and transparency, but its relationship with residents remains tenuous.

Rebuilding and enhancing this relationship is vital to upholding citizen confidence and collaborating on future city-building efforts.

OurDublin goal

Promote mutual understanding and build trust by facilitating meaningful online and offline engagement.

Research Synthesis 27

?

Challenge

Limited collection and application of city data in decision making Cities are collecting more and more information. For instance, Dublin City Council’s open data initiative, Dublinked, is a great start in gathering and sharing information on topics like traffic flows and speeds.

At the same time, cities are overwhelmed by the abundance of data. They are challenged by how best to analyze, understand and use the information in ways that improve the efficiency and effectiveness of services.

? ?

Using data and information to make more impactful decisions requires user-friendly formats, visualized in a variety of ways, increasingly updated in real-time with built-in flexibility to adapt to the needs, uses and questions of DCC staff and residents. Intelligent decision making means being able to draw and rely on supporting evidence to interpret patterns and see connections, set priorities, develop targeted responses, and design more appropriate solutions.

OurDublin goal

Leverage mobile and digital technologies to inspire ideas and evidence-based solutions using valuable city data.

28 introducing ourdublin

Challenge

Poor public participation No one has a better understanding of resident needs, difficulties, activities and goals than the people who live in and use the city every day. Not only can residents generate insights and solutions, but they also possess skills, passions and experience.

Further, it is evident that they share many of the same aspirations for the city as Dublin City Council. Resident knowledge and energy are untapped, two immense resources that could be harnessed for the benefit of Dublin.

a meaningful way and the channels that do exist can be easily overwhelmed with complaints. Residents harbour feelings of doubt, unsure that their actions contribute to decision making, while DCC fears that engaging with and responding to resident requests is too costly and resource-intensive.

Dublin City Council and residents will be able to achieve better results if they can find a more effective way to partner as collaborators, knowledge generators, creators and producers.

Presently, there are few opportunities to connect with city administration in

OurDublin goal

Increase public participation in city building by bringing together people, information and ideas.

Research Synthesis 29

30 introducing ourdublin

Dublin’s Priorities

DCC recently released the Dublin City Development Plan for 2011-20171, a strategic document outlining the municipality’s plan for improving Dublin’s quality of life through sustainable planning and development.

As the IwB explored ideas for Dublin, we were cognizant not only of what Dublin is now, but what the city and its residents aspire to be. An understanding of their vision for the future guided our focus and framed our values throughout the project.

DCC conducted extensive public consultation with citizens which revealed a desire for a “quality, clean, green and accessible city, supporting a creative, smart economy and good, thriving, whole-life neighbourhoods.”

In accordance with that vision, the municipality identified initiatives across six themes: Economic Developing Dublin City as the heart of the Dublin region and the engine of the Irish economy, with a network of thriving spatial and sectoral clusters and a focus for creative talent and assets.

Social Developing Dublin City as a compact city with a network of sustainable neighbourhoods which have a range of facilities, tenure and house types, promoting social inclusion of all ethnic communities.

Cultural Making provision for cultural facilities and increasing protection and awareness of built and cultural heritage throughout the city.

Urban Form & Spatial Creating a connected and legible city based on active streets and quality public spaces with a distinctive sense of place.

Movement Building an integrated transportation network with a greater opportunity for choice. Bringing planning and zoning objectives together to increase the opportunities to live and work close to transport hubs and corridors.

Environmental Providing for an overall framework to drive a vision of “Sustainable Dublin” over the next 25 to 30 years, making sure that buildings can adapt to changing needs and encouraging better waste management strategies.

1. Dublin City Council, Dublin City Development Plan 2011-2017, Dublin, Ireland: Dublin City Council, 2013, http://www.dublincity.ie/Planning/DublinCityDevelopmentPlan/Pages/CityDevelopmentPlan.aspx (accessed May 2013).

Dublin’s priorities 31

32 introducing ourdublin

Inspiration for OurDublin

Crowdsourcing, DIY urbanism, digital democracy, social design, hacking the city, making, sharing, mapping, local knowledge, participatory budgeting, cooperatives, peer-to-peer, pop-up, bottom-up, open source, open data, open government, the city 2.0!

People in cities around the world are reconnecting to community and urban life in myriad ways. Advances in communications and networking technology have transformed the city, infusing the information age with new civic purpose.

Citizens from all walks of life are coming together online and off to exchange and develop ideas and take actions, big and small, to improve and enrich the places they live, work and play. Programmers are building apps to clarify urban navigation, neighbours are sharing tools, carpenters are crafting street furniture, cyclists are advocating for city infrastructure changes and graphic designers are lending their skills to placemaking, all in the name of enhancing the shared urban experience.

Innovative technologies, spaces, tools and processes are allowing greater numbers of people to actively connect, understand, collaborate and engage with the city. Public officials are joining these efforts by rethinking how they communicate and work with citizens.

Urban planning games, digital town hall meetings, hack the city competitions and social media engagement are just a few of the ways cities are encouraging citizen participation. Moreover, city governments are increasingly employing digital technology—in the form of sensors, real-time data visualizations and interactive engagement platforms—to improve their understanding and pinpoint ways to improve services while conserving resources.

These emerging new strategies for citybuilding suggest a vast array of possibilities to address the challenges faced by Dublin.

They offer opportunities to build stronger relationships between all members of society, harness existing and future technology for the public good, redefine the limits of government capital and better include residents in shaping their city. By finding inspiration throughout the world, yet remaining true to the spirit and context of Dublin, the IwB generated solutions that will help Dublin to thrive.

Inspiration for ourdublin 33

Inspiration for OurDublin

City Hall to Go—Boston, USA Inspired by the mobility of food trucks, City Hall to Go visits neighbourhoods across Boston to provide city services directly to residents.

Hack the City—Dublin, IE An exhibition and events program that finds solutions to common city challenges by adopting the hacker mentality of disassembly and reassembly for the public good.

34 introducing ourdublin

Community PlanIt—Detroit, USA Community PlanIt is an online game that makes real urban planning decisions fun and engaging, encouraging a broader swath of the public to get involved in their city.

SF Park—San Francisco, USA SF Park uses parking sensors to let drivers know where spots are available in the downtown core, reducing congestion and pollution from circling cars.

Inspiration for ourdublin 35

(OurDublin Process)

OurDublin Concept Diagram

36 introducing ourdublin

How ourdublin works

Inspired by global initiatives that empower citizens to become more engaged in civic life, we designed OurDublin to address the needs of residents and governments, together.

OurDublin is an integrated system of three participatory programs that leverage the power of technology to encourage, facilitate and increase citizen-centred dialogue, organization and action around a wide variety of city issues. Developing the design at three scales­—individual, neighbourhood and city—provides a framework to engage residents’ needs more holistically, and creates opportunities for people to come together to define and solve problems in their communities.

The online and mobile platforms provide the ease of use citizens have come to expect.

The digital is grounded in the physical through the OurDublin Bus, which reaches out to communities across Dublin for both brand awareness and direct engagement, connecting with people face to face.

Together, the OurDublin programs support and activate civic engagement, increase efficiency in public service delivery for the city, and facilitate collaboration and social cohesion between residents.

The three programs of OurDublin—Sense It, See It, Make It—work together by collecting and sharing valuable data about the city, visualizing that data to reveal patterns and opportunities for change, and using the insights gathered to mobilize communities to improve the city. how ourdublin works 37

(OurDublin Intro)

OurDublin Platforms and Programs Diagram

38 introducing ourdublin

OurDublin Platforms and Programs

OurDublin operates as a suite of connected programs.

Valuable local data is collected. Complex concepts are visualized. Solutions are prototyped in context.

The three OurDublin programs are open and voluntary: anyone can get involved in any program at any time. While participants may come and go, there is a continual flow of information throughout the city that is captured and transformed into actionable, city-building ideas.

Sense It uses Data Missions—cooperative, city-wide “information scavenger hunts” defined by DCC and aided by sensors—to collect targeted data about city environments.

See It visualizes that and other data on the online Dashboard—a customizable, DCC managed website that collects and visualizes the data—to reveal valuable insights.

Make It then uses Project Maker—an on-line kickstarter that brings together resources— to help citizens translate those insights into projects that address the specific needs of that environment.

As the process repeats, data collected from the original city environment will change, reflecting the positive impact of the Make It projects and generating new needs and opportunities for community improvement.

The flow of data, information, and knowledge cycles continuously, transitioning from one program and feeding into the next. However, in practical application, the system can be accessed at any point, without reference to the preceding or following programs. Make It projects may begin without information from the online Dashboard—a great community building idea can be sourced from anywhere.

Sense It feeds valuable local information into the online Dashboard but the data can also be sourced elsewhere. The system is flexible and has the capacity to grow and evolve over time.

What remains constant is the city building potential of the OurDublin system.

OurDublin Platforms and Programs 39

40 introducing ourdublin

ourdublin platforms The OurDublin system engages the public across three platforms: Website App

Bus

OurDublin Platforms 41

this is

.

OurDublin bus live camera

i’m running right now!

ranger road

merrion row

smithfield

this is Download our app and go on a data missions, earning points and prizes. Challenge your friends and family! i’m running right now!

more info

blackhorse avenue

.

Explore the Dashboard, and get inspired by looking at Dublin in a whole new way. more info

aungier street

OurDublin bus schedule

OurDublin bus live camera

Explore the project gallery, or start your own project!

You will find all the resources you need to make it happen. more info

OurDublin Imagine a Dublin where its easier to live, work and play. A Dublin where everyone, both bus schedule merrion row smithfield blackhorse avenue aungier street citizen and government, can help shape our city into the place they want it to be.

Introducing OurDublin, a way to find valuable information about the city, look at this information for ideas, and work together to turn these ideas into reality.

ranger road

about

information contact us

Download our app and go on a data missions, earning points and prizes. Challenge your friends and family! more info

Explore the Dashboard, and get inspired by looking at Dublin in a whole new way. more info

Explore the project gallery, or start your own project!

You will find all the resources you need to make it happen. more info

Imagine a Dublin where its easier to live, work and play. A Dublin where everyone, both citizen and government, can help shape our city into the place they want it to be.

Introducing OurDublin, a way to find valuable information about the city, look at this information for ideas, and work together to turn these ideas into reality. about

42 ourdublin platforms

information contact us

OurDublin Platforms

The OurDublin Website The OurDublin website is the central hub, providing support for the three programs: Sense It, See It and Make It. It is also the primary interface for users, and the first point of digital interaction with the OurDublin program.

The website is where OurDublin staff and residents control their OurDublin experience.

The website allows users to: • Search and become agents for Data Missions in Sense It • Browse tiles and build personalized Dashboards that channel information from See It

Registration is not required to: • Browse tiles, projects, or missions Registration is required to: • Build personal dashboards, join projects, or add missions

• Find, propose and start Make It projects The website allows OurDublin staff to: • Create Data Missions in Sense It • Create initial visualizations for the data in See it—once these are developed, they require little maintenance as data is automatically aggregated and fed into tiles • Ensure accountability but also preserve anonymity of users • Monitor the project profiles that are submitted to Make It

OurDublin Website 43

Log in

Password Don’t have an account? Sign up at the :

OurDublin Website Portal

Q W E R T Y U I O P A S D F G H J K L Z X C V B N M @123

44 ourdublin platforms

.

/

.com

Go

OurDublin Platforms

The OurDublin App The OurDublin app is a mobile support tool for the website that provides users with location-based engagement opportunities and convenient on-the-go access to their OurDublin account.

The app is most important to Sense It, as it controls data collection by phone sensors. Every time a user signs up for a Data Mission, a tile is added to the Sense It tab on their dashboard.

The data collected feeds directly to tiles in See It. The OurDublin app equips citizens with simple tools to better evaluate, relate and engage with the city in their daily lives.

Five icons represent the five aspects of a user’s OurDublin account: • Notifications

• My Profile

• Activity

• My Points

• My Data The app allows users to: • Create an account • Explore Sense It Data Missions they’ve signed up for • Consult information tiles from their See It Dashboard • Review Make It projects they joined • Submit city-building ideas to the Make It Ideas Gallery

OurDublin APP 45

46 ourdublin platforms

OurDublin Platforms

The OurDublin Bus The OurDublin bus is the primary outreach platform of the OurDublin program. It raises awareness and provides on-the-ground support for Sense It, See It, and most importantly, for Make It. The bus is a mobile city council: it travels Dublin’s neighbourhoods to get in touch with communities, bringing the government directly to the people.

The bus:

The bus allows OurDublin staff to:

• Is operated by the friendly OurDublin team

• Encourage citizens to start their own projects

• Makes appearances at events, block parties and street festivals

• Distribute project materials

• Provides services related to each OurDublin program The bus allows residents to: • Engage city staff and officials with their questions, concerns and feedback • View DCC as more personable and approachable

• Provide targeted, on-site support to residents working on projects • Monitor and raise the profile of active projects, take photos and collect success stories • Facilitate public consultation and collect ideas and feedback from community members

OurDublin Bus 47

48 ourdublin programs

ourdublin Programs OurDublin is made up of three interconnected programs: sense it see it make it

Ourdublin program 49

50 ourdublin programs

ourdublin: Sense it Sense It equips residents with a mobile app and sensor technology to collect and share data on the urban environment and daily activity in the city. Sense It feeds that information to the city where staff can make more informed decisions based on the specific, current needs demonstrated by the data.

Ourdublin: Sense it 51

The city contains a lot of valuable information. Citizens, agencies, transport companies, and energy companies which do not share their knowledge, but keep it to themselves—that truly is a barrier for a Smart City.

Søren Smidt-Jensen, The Danish Architecture Centre

52 ourdublin programs

sensing a city

A collaborative effort between DCC and residents, Sense It is a data collection program that documents the urban environment and how people use it.

City staff define priorities for collecting data,using sensor technology already built into their smartphones. Sense It enables the collection of passive data, documenting environmental conditions of the city such as air pollutants. It also enables residents to actively record urban phenomena of their choice, such as dangerous footpaths. The OurDublin app acts as the primary platform for Sense It, transmitting the data directly to DCC to be compiled and analyzed.

Residents can participate in two types of Data Missions: passive missions—simply switching the sensor on and off to begin and end; and active missions—thoughtfully using the sensor to record particular experiences and environments. Although users are required to create an account in order to verify the accuracy of the data, anonymity is preserved. The use of smartphones guarantees widespread access to the program, familiarity with the technology, and capability for mobile data collection.

How it works Data Missions are cooperative city-wide scavenger hunts for valuable urban data.

Through the use of smartphone sensors, residents are invited to participate in fun, game-like challenges to collect data from their surrounding city environment and daily activities.

How it helps Sense It Data Missions provide city managers and public sector staff with access to targeted data sets that are often difficult and expensive to obtain. By empowering residents as information gatherers, Data Missions are breaking new ground in urban analysis.

In the OurDublin system, data collected from Sense It can be distilled and visualized as information on the See It online Dashboard, providing evidence for informed community projects in Make It.

Sense It crowdsources data. Residents choose to participate, choose to collect data, and choose which data to share with DCC—encouraged through the process by rewarding experiences called Data Missions.

sense it sensing a city 53

Sense it Service map Parameters and constraints Citizen request

Goals and targets

DCC department request

Sensors required

OurDublin staff insight

Benefits and reasoning

Partner organization request

Instructions

Identification of data need

Creation of data mission

DCC DCC provides activity information for resident

Learning and discovery

resident

Orientation and education

Website link OurDublin Bus at events Press releases OurDublin videos Posters and advertisements

Legend User Experience Sharing of Information Access of Information

54 ourdublin programs

Exploration

Registration for Sense It on OurDublin website Downloading of OurDublin app to smartphone

Exploration of current missions and decision to participate Exploration of completed missions and results

visualization through see it dashboard

Creation of visualization Distribution to DCC staff

Thank you message and description of use for data Reward distributed

Aggregation of data

Followup with participants

Residents send data to DCC

DCC distributes information to resident

Participation in passive data mission

Activation of sensors

Participation in active data mission

Review of completed mission

Receipt of incentives through rewards Confirmation that data has been submitted

Activation of sensors, photography, response logging at appropriate times

Exploration of data others have contributed

Submission of data to DCC

Partnering with the public to collect valuable data from around the city sense it service map 55

strategies

A Collaborative Data Initiative

Engagement On The Go Sense It facilitates engagement on and offline by digitally capturing the urban environment on the go.

Through their immediacy, accessibility, and pervasiveness, smartphones will undoubtedly become more important as connection points between cities and their residents. With sixty percent of Dubliners owning a smartphone2 and a free Wi-Fi network being rolled out across the city, Dublin City Council

Crowdsourcing Data Sense It taps into alternative resources by mobilizing civic volunteers to crowdsource city data.

Crowdsourcing is a collaborative problem solving model that enlists members of the public to donate their time, skills, opinions and ideas in response to a defined challenge. Many small contributions lead to a greater collective result with shared benefits.

With Sense It, DCC defines tasks by launching specific Data Missions that aim to generate insights into particular

can use the opportunity to connect with residents on their mobile devices, reaching them in the streets, in cafes, on commutes to work or at school.

Sense It takes advantage of the growing familiarity with smartphones and apps to engage new audiences. Furthermore, in comparison to the stationary sensors currently used in cities, smartphones allow the use of mobile sensors which can collect more diverse forms of data.

city issues, activities, behaviours or patterns. Residents of all ages, backgrounds and skill levels take part by joining Missions and completing the specified tasks, generating more information, more quickly than DCC would be able to collect on its own.

With access to targeted and actionable urban data, DCC and the public can better understand key patterns and trends and work together to make smarter decisions about the city.

2. Dublin City Council. Making Dublin Digital. Dublin, Ireland: Dublin City Council, 2012. http://www.dublincity.ie/Press/dccPressPacks/YDYV/Documents/YDYV%203%20Making%20Dublin%20Digital.pdf (accessed April 2013).

56 ourdublin programs

Data Volunteering Sense It uses mobile technology in a new way by creating an opt-in data collection and sharing philosophy. People are increasingly concerned with how their data is being collected and used. Public discussions about privacy and control over personal information will continue as individuals and technology become more connected, and more information is stored and used with or without our knowledge.

data collecting relationships. Citizens elect to participate in the program and decide which information to share. That data is made anonymous to preserve confidentiality.

DCC ensures that the data is not released to third parties, and engages the public in a discussion about the benefits of city data and how it can be used to improve the quality of life for all in Dublin.

Sense It’s opt-in Data Mission scheme is a unique proposal that rethinks existing

sense it strategies 57

Precedents and Prototypes

Global Precedent: Street Bump

Street Bump is a mobile app that collects data on road conditions while driving. The government is able to analyze bump data against GPS locations in order to see where repairs are needed.

Goals Generate real-time information for government to fix problems and plan longer-term investments.

Give residents the opportunity to impact city priorities.

Design Components Game-based points system incentivizes use Easy-to-use system requires little work Geo-tagging photographs is an additional option Business Outcomes Utilizes technology that citizens already own, therefore saving the city money on road surveys (887 problems identified based on 267 trips) More accurate, live data about road conditions leads to greater efficiency in addressing road maintenance problems, saving time and money

58 ourdublin programs

IWB Prototype: Switch

Switch is a social network based on energy consumption, empowering customers to make better choices. The system incentivizes users to pay attention to and reduce energy usage, instead of automatically paying bills.

Design Components Personal dashboard includes live data, goal-setting, and achievement levels

Goal Change the dialogue around energy consumption from negative to positive messaging, encouraging reductions instead of criticizing waste.

Offers game-based challenges and rewards to excite residents to join

Profile records personal data statistics

Business Outcomes Produces fewer greenhouse gas emissions without switching energy sources while using limited government resources Data is collected on how citizens consume energy

sense it precedents and prototypes 59

Precedents and Prototypes

Additional Global Precedents:

Fix Your Street A local incident reporting tool in multiple cities within Ireland. Citizens can use the website or app to alert their local council to non-emergency issues such as graffiti, street lighting, drainage or illegal dumping. Issues are addressed by the appropriate authority in two working days.

Nike FuelBand A bracelet that measures the daily activity of users, including steps taken and calories burned. Data is transmitted to the user’s cellphone, where progress is displayed, goals can be set, and results shared with friends.

60 ourdublin programs

sense it precedents and prototypes 61

sense it in action

62 ourdublin programs

sense it in action 63

sense it user scenario

Monday Morning Meet Aoife. She works at the DCC Studio, and takes the Luas to work.

This is

.

OurDublin Bus Live Camera

I’m running right now!

Ranger Road

Merrion Row

Download our app and go on a data missions, earning points and prizes Challenge

Smithfield

Blackhorse Avenue

Explore the Dashboard, and get inspired by looking at Dublin in a whole new way

Aungier Street

OurDublin Bus Schedule

Explore the project gallery, or start your own project!

You will find all the resources

Monday Morning Meet Liam. He is an urban data geek who loves talking and tweeting about the city.

64 ourdublin programs

OurDublin Bus Schedule

Liam T.

My Missions

Mission Gallery

MISSION : LOCATE THE WASTE JOIN OUR MISSION TO LOCATE ILLEGAL DUMPING IN THE CITY SO WE CAN MAKE DUBLIN A CLEANER, MORE PLEASANT PLACE TO LIVE! SHARE +1

WHEN: 11:00, Saturday, May 20th 2013

TAGS

DETAILS : Use the Sense It app to take photos of illegally dumped garbage and upload them to OurDublin. Our crews can see where the garbage is and come and clean it up.

waste garbage dumping community clean

REWARD :

MISSION ADDED

5 photos = 500 points

You are an agent on this mission

TOP SCORES : 2700 POINTS! 2000 POINTS! 1600 POINTS! 1500 POINTS!

About

NEWS : May 24th, 2013 We’ve already got a huge number of participants on this mission and we are working on a new route for city cleaning as we speak!

Thank you to everyone competing to clean up the streets of Dublin!

SEE IT ON YOUR DASHBOARD : Illegally dumped garbage, on map

TILE ADDED

Information Contact Us

3

Monday Morning

At work, Aoife has been looking to improve the efficiency of street maintenance in consultation with the Waste Management department.

She creates a Locate the Waste Data Mission that allows citizens to report illegally-dumped garbage.

sense it user scenario 65

sense it user scenario

http://ourdublin.ie

OurDublin Bus Schedule

Liam T.

My Missions

MISSION GALLERY Search results :

6 NARROW SEARCH : recently added

Apply filters to narrow search, or search by keyword

most popular

200

500

800

points

points

LOCATE THE WASTE

NOISE POLLUTION IN THE LATE EVENINGS

APR 30 LAUNCH

MAR 6 LAUNCH

MAY 5 LAUNCH

2 167 AGENTS

1200

points

See how many citizens are agents on each mission, and how many points you can earn

points

WHAT PARTS OF DUBLIN HAVE THE WORST AIR QUALITY?

MONITOR TRAFFIC AND CO2 EMISSIONS NEAR PARKS

MAY 1 LAUNCH

JUL 12 LAUNCH

MAY 6 LAUNCH

973 AGENTS

Pollution

950

HOW DO EXHAUST FUMES AFFECT CYCLISTS? 1 456 AGENTS

Waste

Source department 299 AGENTS

100

points

most points available

points

HOW MUCH WASTE DOES YOUR HOUSEHOLD CREATE?

634 AGENTS

L

1 032 AGENTS

He notices the “Locate the Waste” Mission, where he can earn points for submitting photos of illegally dumped garbage. He hates seeing trash around the city, so he becomes a Mission Agent.

About

Information Contact Us

4

Monday Morning

Meanwhile, Liam browses the OurDublin website at home. He likes what he sees and Quick Registers an account, choosing to fill out his profile later. He goes to Sense It to browse for Data Missions in the Mission Gallery.

http://ourdublin.ie

OurDublin Bus Schedule

Liam T.

My Missions

Mission Gallery

MISSION : LOCATE THE WASTE JOIN OUR MISSION TO LOCATE ILLEGAL DUMPING IN THE CITY SO WE CAN MAKE DUBLIN A CLEANER, MORE PLEASANT PLACE TO LIVE! SHARE +1

WHEN: 11:00, Saturday, May 20th 2013

TAGS

DETAILS : Use the Sense It app to take photos of illegally dumped garbage and upload them to OurDublin. Our crews can see where the garbage is and come and clean it up.

waste garbage dumping community clean

REWARD :

MISSION ADDED

5 photos = 500 points

You are an agent on this mission

TOP SCORES : 2700 POINTS! 2000

POINTS!

1600 POINTS! 1500 POINTS!

About

Information Contact Us

NEWS : May 24th, 2013 We’ve already got a huge number of participants on this mission and we are working on a new route for city cleaning as we speak!

Thank you to everyone competing to clean up the streets of Dublin!

Add the mission and become an agent

SEE IT ON YOUR DASHBOARD :

See top scores, get updates, and view this mission’s tile on your dashboard

Illegally dumped garbage, on map

TILE ADDED

5

Monday Morning

He notices the Locate the Waste Mission, where he can earn points for submitting photos of illegally-dumped garbage. He hates seeing trash around the city, so he becomes a Mission Agent.

66 ourdublin programs

OurDublin Bus Schedule OurDublin Website Portal

6

Tuesday Afternoon

Liam downloads the OurDublin app while he walks to work.

sense it user scenario 67

Log in

Locate the Waste

Locate the Waste

Username Liam T.

Take photos of illegallydumped garbage and upload them to OurDublin.

Our crews can see where the garbage is and come and clean it up.

ON

Password

sense it user scenario

Noise in the city OFF

Don’t have have an an account? account? Sign up at the : Don’t

OurDublin Website Portal

Reward : 5 photos = 500 points

Broken streetlights

Q W E R T Y U I O

OFF

A S D F G H J

Your commute

Z X

Log Log Log in in in

START MISSION

ON

.

.

Username Username Username Liam Liam T.Liam T. T.

/

.com

Go

Locate Locate Locate thethe Waste the Waste Waste ON ONON

Password Password Password

Noise Noise Noise in in the in the city the city city Don’tDon’t Don’t haveDon’t Don’t an have account? have an account? account? anSign account?

Don’t have an have account? have an an account? up Sign at Sign up theat: up theat: the :

OFFOFF OFF

OurDublin OurDublin OurDublin Website Website Website Portal Portal Portal

Q W Q Q W EW E R E R T RT Y TY U Y UI UO I O I O

Broken Broken Broken streetlights streetlights streetlights OFFOFF OFF

Locate Locate Locate thethe Waste the Waste Waste Take Take photos Take photos photos of illegallyof illegallyof illegallydumped dumped dumped garbage garbage garbage andandand upload upload upload them them to them OurDublin. to OurDublin. to OurDublin.

OurOur crews Our crews crews cancan see can see where see where where thethe garbage the garbage garbage is and is and iscome and come come andand clean and clean clean it up. it up. it up.

Reward Reward Reward : 5 photos : 5 photos : 5 photos = 500 = 500 = 500 points points points

Your Your Your commute commute commute

.

Go .com . /. /.com / .com

ON ONON

Go Go

Tuesday Afternoon

username and password, and accesses a list of missions he added the

A A S A S D S D F DG F F G H G H J HJ J Z Z X ZX X

7

He logs in with his new

START START START MISSION MISSION MISSION

day before. He turns some of them on so his sensors can start collecting data.

He opens the Locate the Waste Mission.

68 ourdublin programs

Locate the Waste

Locate the Waste

Locate the Waste

Take photo

Tap the map where you see dumped garbage.

Upload from gallery

Share

Locate Locate the Locate the Waste Waste the Waste

Locate Locate the Locate the Waste Waste the Waste

Locate Locate the Locate the Waste Waste the Waste

TakeTake photo photo Take photo

you you you where where where map map map theTap the the TapTap garbage. garbage. garbage. dumped dumped seesee see dumped

Upload Upload from Upload from gallery gallery from gallery

8

Tuesday Afternoon

Along his walk, he submits

Share Share Share

five photos of dumped garbage to the Locate the Waste Mission, earning 500 points. He can redeem his points for prizes in his OurDublin My Points page.

Locate the Waste

Congratulations!

Locate Locate the Locate Waste the Waste the Waste

You have earned 500 points.

Congratulations Congratulations Congratulations ! ! !

You have You have earned You earned have earned 500 500 points points . 500. points.

You can redeem for prizes in ‘My Points”.

OK

You can Youredeem can You redeem can redeem for prizes for prizes infor ‘My in prizes ‘My in ‘My Points”.

Points”.Points”.

OK OK

OK

sense it user scenario 69

sense it user scenario

http://ourdublin.ie

OurDublin Bus Schedule

Manage Tiles

Liam T.

Manage Tabs

Tile Gallery

MY DASHBOARD Lighting

Maps

Sense

Project 1

Waste

Broken street lamps, on map Broken street lamps,

Number of lighting complaints complai

Broken street lamps, on map on map

Bike thefts, the by area

Street lamp repairs airs

Vehicle accidents, on map

Street li lighting complaints, month of March

About

Information Contact Us

9

Tuesday Afternoon

Aoife checks the tile for the Locate the Waste Mission she created. She sees that several data points have been submitted over the last two days. The Waste Management team will be able to use this data to more efficiently clean the streets of Dublin.

The Locate the Waste Mission has been a success!

70 ourdublin programs

O UR

DU B L I N

WEXFO

L A U NC H

RD

10 Tuesday Afternoon After work, Liam is walking home when he notices an exciting event near his street.

It is a launch event for the OurDublin program in his community! sense it user scenario 71

sense it Video

Screen shots of the Sense It video.

72 ourdublin programs

The OurDublin website features a short promotional video about Sense It. The following script explains the main features and benefits for the public.

“Everything in Dublin – your community, your school, your work – is full of data; data that could help the government deliver better services, that could help your neighbour get to work on time, that could help stop illegal dumping in your park.

So what’s the problem? Why haven’t we gathered all this data yet?

Well, with new technology now we can. But we need YOUR help!

The OurDublin sensor app allows you to collect data from anywhere in the city, using the features already built into your smartphone. You have control, choosing when to participate. Data sent from your phone is then directly compiled with those of other users, revealing trends for all over Dublin.

Let’s take a look at this feature in more detail…After creating an account, you can sign in and take a look at all current and past Data Missions. These are fun challenges that encourage you to explore your city on topics that range from cycling routes to waste collection to safety. We’ll let you know what to do, and what the data will be used for.

For some Missions you won’t have to do anything, just let the app record the data. For others, you may choose to take photos and geo tag locations.

Challenge your friends, see how many Missions you can complete and how many points you can receive.

See who senses the most data for Dublin!

OurDublin: sensing the city around us”

sense it Video 73

Sensor tile

Filler tile Tiles come in 3 sizes that attach to a grid Expandable flexible bracket Sends information via bluetooth and wi-fi Brushed aluminum and injection molded plastic

74 ourdublin programs

future development

Following the successful implementation of the app-based program, external sensor units could be added to users’ smartphones to expand on the range of data that can be collected.

The external sensor unit is envisioned as a flexible grid to be wrapped around any size of phone, with spaces to attach individual sensor capsules. Sensors would be linked with a wireless internet transceiver to send data directly to Dublin City Council through Wi-Fi or Bluetooth.

Registration for Data Missions would be similar to the process outlined above.

However, once a Mission is selected, the individual sensor capsules would be physically delivered to users, either through mail or at an OurDublin Bus event. The user would clip the sensor in the unit, and data retrieval would automatically begin.

An external sensor unit would allow for broader data collection than what is currently available on smartphones.

While it is anticipated that phones will have more relevant sensors in the future, this system does not rely on phone manufacturers, only the latest available technology. Furthermore, the ability to add and switch sensors means that the data type collected can be quickly updated simply by mailing out new sensors.

This results in a system that is rapidly responsive to the changing data needs of DCC. For example, noise level, air quality, and humidity could all be monitored using external sensors.

With technology increasingly seen as an accessory, an external sensor unit would allow for a styled device that could emerge as an object of desire. Coloured filler capsules could be added to allow for customization. The unit could evolve into a bracelet, expanding its application beyond a phone.

At the same time, an external sensor unit is a clear advertisement for the OurDublin brand, indicating that the individual is a participant and spreading awareness of the program. A physical object can be far more enticing than an app.

An external sensor would also allow those without a smartphone, or those who feel uncomfortable using apps, to fully participate in Sense It. This makes the program more inclusive and generates more accurate and representative data.

sense it Future development 75

applications and Benefits

impact of Sense It 10.Instances of illegal activities will be documented such as dumping, burnt out lighting, clogged sewers, chipped footpaths, potholes, graffiti, etc.

9. New environmental condition data will be captured like noise, air pollution, etc.

8. Route planning will be more efficient by tracking bike, car, transit or walking trips with GPS. 7. Ambient noise levels, air pollution, highly localized temperature and weather conditions will be recorded.

6. Neighbourhood solutions to problems will be crowdsourced.

5. Opportunities such as sales, rentals, special trades, etc. will be identified.

4. Neighbourhood lost and found services will be easily organized.

3. Neighbourhood participation in health and safety (e.g. neighbourhood watch) will be facilitated.

2. Public space will be used more efficiently, such as libraries, parks, community centres, sporting fields, public transit, shopping malls, etc.

1. An up-to-date inventory of community assets will be easily maintained (location and status of trees, street furniture, lighting, garbage, etc.).

76 ourdublin programs

Value of Sense It Sense It has the potential to crowdsource actual real-time needs of the citizens of Dublin and effectively measure the importance of need by: Citizens maintaining community assets to functional high standards.

For example, citizens can provide information on the state of street trees and functionality of the street lighting and send this information to DCC. This service is estimated as increasing the efficiency of maintenance of public infrastructure by 1% and therefore reducing DCC’s annual spending.

Citizens actively participating and engaging with DCC by providing realtime feedback on specific challenges or questions. For example, citizens can document the location of public waste containers and send this information to DCC. This service is estimated as increasing the efficiency of waste collection by 1% and therefore reducing DCC’s annual spending.

Providing data input by downloading an app that can monitor and transmit information or monitor issues such as noise, air pollution, highly localized weather, etc. For example, citizens comparing bike lane ridership across time can generate insights about safety, location appropriateness and return on investment.

Benefits For Citizens Benefits For DCC DCC can collect data by using citizen engagement.

DCC can collect focused data that adheres to data missions addressing specific challenges or questions.

Increased capacity to use hard evidence to highlight important local issues that is independent of political involvement, and to collect hard data that can be used to prioritize decisions.

Citizens will become empowered to make tangible impact to improve the standards for their communities.

Mutual responsibility for the care and attention to each community’s essential public infrastructure will increase civic participation, and increase satisfaction with DCC. Citizens will become monitors of their own welfare, and help Dublin establish a new type of civic participation for the digital age.

sense it Applications & Benefits 77

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OurDublin: See It

See It is a personalized Dashboard on the OurDublin website that visualizes and organizes city data. See It makes information understandable and accessible, allowing DCC and residents to analyse and react to data on their own terms.

Ourdublin: See it 79

Dublin, like all cities, is complex to plan, manage and service. The amount of public information produced by us and other public service providers is breathtaking but can be difficult to assimilate.

John Tierney, Dublin City Manager 2006-2013

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visualizing city patterns

See It compiles data from different sources throughout the city and transforms it into useful information through visualizations to be used by city officials and residents.

An online Dashboard organizes the information, allowing the public and DCC staff to explore maps, graphs and charts that evaluate the city through multiple lenses. Content is sourced from DCC departments, physical sensors built into the city’s infrastructure, and citizens using Sense It. For example, city maps of social housing can be overlaid with observations by residents of dangerous spaces, revealing patterns of abandoned lots and burnt out lightbulbs.

How it helps See It retrieves data from Sense It and provides insights to drive Make It projects. By using the Dashboard, users can make more informed decisions and uncover opportunities for action. DCC can improve resource allocation and recognize patterns in service delivery, while the public can better interact with their city and more accurately evaluate DCC actions.

How it works The Dashboard can be personalized for both staff and residents. Each user can search for the type of information they need, choose the best result, then arrange their visualizations however they like for easier access. See It allows for real-time monitoring of data streams, and the ability to overlay and compare data sets to reveal hidden connections.

The amalgamation of multiple sources of content reduces redundancy in data management for DCC, and creates a single information destination for all users. see it Visualizing city Patterns 81

see it Service map IBM Sensor Intel Sensor Dublinked DCC datasets National Government Existing Sense It data

Incorporation of data into OurDublin

DCC Sense it data mission completed

Learning and discovery

resident

Orientation and education

Website link

Exploration of OurDublin App

OurDublin Bus at events

Exploration of OurDublin Bus

Press releases

Exploration of OurDublin Website

OurDublin videos Posters and advertisements

Legend User Experience Sharing of Information Access to Information

82 ourdublin programs

Criteria for datasets Visualization types: graphs, charts, diagrams, maps Link to live data feeds DCC datasets Graphic and information design process

Incorporation of data into OurDublin

Questions and answers Troubleshooting Continuous visualization Expansion of partnerships Creation of default dashboards

Incorporation of data into OurDublin

Visual display of relevant and actionable information about the city

DCC uploads visualizations for resident

Interaction with Dashboard

Selection of a topic and review of default dashboard Search for tiles and creation of personal dashboard

Reaction to information

Behavioural change Influencing of opinion Project ideas

Experimentation with dataset comparisons Sharing of tiles and visualizations

make it project gallery

see it Service map 83

strategies

Visualizing Patterns in Data A Single Window Into The City See It brings together multiple streams of data in a single interface.

Dublin’s data is being collected in large numbers, in multiple formats and by a variety of disconnected stakeholders.

For city data to be useful, it has to be structured. The first step is bringing it together in a central place.

By aggregating dispersed city data, the See It Dashboard makes it easier to manage, maintain, and build links between data-sets in a single, comprehensive interface. See It brings together data from multiple sources, including DCC and other government agencies and companies

Beyond The Spreadsheet See It uses technology to do more with Dublin’s data by visualizing it in real-time and multiple formats for easy comparison and analysis.

Embracing open data means more than making spreadsheets and reports available online. Information-hungry residents expect data to be up to the minute and easy to access, use and understand, so they can make better decisions, quickly. Catering to these needs and expectations would be just as beneficial for the whole of Dublin City Council and its individual employees.

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partnering with DCC, and the public.

It can consolidate information such as transport and water data collected by IBM, resident-sourced data generated by the OurDublin Sense It app, data from national agencies like the Health and Safety Authority or Central Statistics Office, and the wealth of information collected by DCC departments like the Fire Brigade and Emergency Medical Services.

Building a robust, central data management tool will also make it easier to incorporate future technologies and initiatives like Intel’s planned lamppostmounted pollution and weather sensors.

Leading cities are using data to improve government performance and to improve quality of life for the public. Rather than release CSV, KML or JSON files that many residents and employees do not know how to use, they are building intuitive and interactive platforms that make getting the right information easier and faster.

The See It Dashboard displays data in multiple ways—interactive maps, graphs, charts or sortable lists—so the user can choose the format that best suits his or her needs.

Information You Can Act On See It improves access and usability of information online to support more evidence-based decision making and change.

Data alone cannot improve a city. All stakeholders—government employees, citizens, researchers and businesses— must be able to use the most relevant information to make the most informed decisions.

See It makes stronger links between data production and data use. Currently, Dublin’s data production is too technical to be accessed by large numbers of employees or the public.

The See It user-friendly Dashboard turns data into applicable information that impacts daily actions and achieves greater outcomes, be it for department managers, workers on the street, citizens, programmers or business owners. Graphic visualization enables simpler and faster monitoring of data. For instance, a map of illegal waste disposal makes it easier for a DCC employee to compare neighbourhoods, monitor the success of an awareness campaign over time and respond appropriately.

see it Strategies 85

Precedents and Prototypes

Global Precedent: Boston Open Government

Boston’s Open Government website is a data portal, providing citizens easy access to raw data, interactive mapping, performance benchmarks, and tools to collaborate.

Goals Make city data accessible, understandable, and actionable to increase transparency, accountability, and citizen participation in government.

Make it easier for business to leverage data to develop products and services.

Design Components Clear and simple website interface Manipulation of data into multiple formats Clearly stated values and aims Different tools for different users Business Outcomes Less complaints and information requests from citizens Service design improvements Developers using data for technological innovations

86 ourdublin programs

IwB Prototype: Information Exchange

The Information Exchange is an interactive billboard that facilitates communication between government and citizens. It broadcasts important city messages to the public, and gathers opinions and feedback to send to the government.

Goal Redefine government-citizen communication to be more than occasional, formal consultation, and instead create a continuous process of public engagement that benefits both parties.

Design Components Digital interface with a physical presence acts as community focal point Highlights local amenities and events to keep citizens interested Comments to government receive replies, maintaining the feedback loop Business Outcomes Better understanding of citizen needs leads to better government decisions Better understanding of government actions leads to greater public trust

see it Precedents and prototypes 87

Precedents and Prototypes

Additional Global Precedents:

City Forward A web-based city dashboard created by IBM, enabling users to view and interact with open source data from cities around the country.

Users can share their visualizations and discuss insights, prompting further investigation and dialogue about how cities work.

VanMap The City of Vancouver uses a web-based application to display data about the city in map form.

Data from a variety of sources is organized into layers, to be combined and isolated by the user.

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See it in action

90 ourdublin programs

see it In action 91

see it user scenario

92 ourdublin programs

Locate the Waste ON

Noise in the city OFF

Locate Locate Locate the the Waste the Waste Waste

Broken streetlamps ONON ON ON

Noise Noise Noise in in the the incity the citycity

Your commute

OFFOFF OFF

ON

Tag the map where you see a broken streetlamp. Our street crews will be out fixing them within the next few days!

Broken Broken Streetlamps Broken Streetlamps Streetlamps Reward : 3 tags = 200 points Broken Broken Broken Streetlamps Streetlamps Streetlamps

TagTag theTag the map map the where map where you where you seeyou see see a broken a broken a broken streetlamp. streetlamp. streetlamp.

OurOur Our street street crews street crews will crews will be be will outout be out fixing fixing them fixing them within them within the within the next next the next fewfew days! few days! days!

START MISSION

Reward Reward Reward : 3 tags : 3 tags :=3200 tags = 200 points = 200 points points

Broken Broken Broken streetlamps streetlamps streetlamps

ONON ON

Tap the map where you see a broken streetlamp.

1

Monday Night

Liam is walking home you you you where where where map map map thethe the TapTap Tap streetlamp. streetlamp. streetlamp. broken a broken asee a broken seesee

alone after an evening out, and launches his Our Dublin app when

ONON ON

Your Your commute Your commute commute

Broken Streetlamps

Broken Streetlamps

he sees a broken street START START MISSION START MISSION MISSION

lamp. He reports it through the Broken Street Lamps Mission for which he recently became an agent.

see it user scenario 93

see it user scenario

2

Tuesday Morning

Tom, a street maintenance worker for the Department of Roads and Traffic, comes into work.

http://ourdublin.ie

OurDublin Bus Schedule

Manage Tiles

Liam T.

Manage Tabs

Tile Gallery

MY DASHBOARD Lighting

Maps

Sense

Number of lighting complaints

Project 1

Manage tiles and tabs. Search for tiles to add in the Tile Gallery.

Waste

Broken street lamps, Broken street lamps, on map on map

Bike thefts, by area

Street lighting complaints, month of March

Street lamp repairs

Vehicle accidents, on map

Click the ‘+’ icon to expand tiles and access special tile features

3

Tuesday Morning

His supervisor, Bridget, inspects her Street Lighting Dashboard on See It. She notices that there are several reports of broken street lamps in North East

About

Information Contact Us

Dublin, so she directs Tom to that area.

94 ourdublin programs

Log in Username Tom

Password Don’t have an account? Sign up at the :

OurDublin Website Portal

Q W E R T Y U I O A S D F G H J Z X .

/

.com

Go

4

Tuesday Morning

Before heading out to North East Dublin, Tom logs into his OurDublin app with his staff ID. He accesses the Street Lighting tab, which contains tiles that Bridget has preloaded for her street maintenance team.

see it user scenario 95

see it user scenario

Broken street Broken lamps, street Broken on lamps, map street onlamps, map on map

Broken street Broken lamps, street Broken on lamps, map street onlamps, map on map

Streetlight Streetlight Streetlight repair repair repair Footpaths Footpaths Footpaths

Broken street lamps, on map

Broken street lamps, on map

Streetlight repair

RoadRoad surface Road surface surface Footpaths

Street lighting Street lighting complaints Street complaints lighting complaints

Road surface Street lighting complaints

e Your ar e Your ar e Your ar here here here e Your ar here

5

Tuesday Afternoon

Tom accesses the Broken Street Lamps tile, and checks where repairs are needed. Tom is able to plan his day around which repairs need to be made, increasing the efficiency of his work.

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Broken street Broken lamps, street Broken onlamps, map street onlamps, map on map

Light Light 993 Light 993 993 Broken street lamps, on map

53.357186, 53.357186, -6.254439 53.357186, -6.254439 -6.254439 Charles St Charles St Charles St

Last repair Last : Feb repair Last 20th, : Feb repair 2010 20th, : Feb 2010 20th, 2010 Reported Reported : May 3rd, Reported : May 2013 3rd, : May 2013 3rd, 2013 Fixed : May Fixed 15th, : May Fixed 2013 15th, : May 2013 15th, 2013

Light 993 53.357186, -6.254439 Charles St

Done Done Done Last repair : Feb 20th, 2010 Reported : May 3rd, 2013 Fixed : May 15th, 2013

Done

6

Tuesday Afternoon

Tom fixes the light, and confirms the repair on the tile.

His staff ID gives him the ability to change data points directly on the tile.

see it user scenario 97

see it user scenario

http://ourdublin.ie

You can make .

start a Make it project in your community today!

> Check for my next stop!

OurDublin Bus Schedule

Find out the next time the OurDublin Bus is coming to your community

7

Friday Afternoon

Liam goes to the OurDublin Download our app and go on a data missions, earning points and prizes. Challenge your friends and family!

Explore the Dashboard, and get inspired by looking at Dublin in a whole new way.

More Info

website, where he logs in and

Explore the project gallery, or start your own project!

You will find all the resources you need to make it happen.

More Info

accesses his Activities page.

More Info

Imagine a Dublin where its easier to live, work and play. A Dublin where everyone, both citizen and government, can help shape our city into the place they want it to be.

Introducing OurDublin, a way to find valuable information about the city, look at this http://ourdublin.ie information for ideas, and work together to turn these ideas into reality.

API Opportunities About

Information Contact Us

OurDublin Bus Schedule

My Notifications

Liam T.

My Data

My Profile

MY ACTIVITY Submitted to ‘Streetlight Repairs’ mission 45 mins ago

GO to tile

Joined ‘Green My Street’ project 1 hour ago

GO to project

Added ‘Streetlight Repairs’ tile 2 days ago

GO to tile

GO to mission

Joined ‘Streetlight repairs’ mission 4 days ago

GO to tile

GO to mission

Deleted ‘Bike Thefts’ tile May 20th, 2013

GO to tile

Completed ‘Noise pollution levels’ mission May 3rd, 2013

GO to tile

GO to mission

Removed ‘Bike lanes’ mission May 1st, 2013

GO to tile

GO to mission

Downloaded starter kit from ‘On the Table’ project

GO to project

About

Information Contact Us

API Opportunities

My Points

Redeem points earned in Data Missions in My Points

GO to mission

Access whatever you last worked on in the My Activity feed

This is your OurDublin Accounts page. Access and edit all personal information here.

8

Friday Afternoon

He finds the Broken Street Lamp Mission and clicks the corresponding information tile.

98 ourdublin programs

http://ourdublin.ie

OurDublin Bus Schedule

Manage Tiles

Liam T.

Manage Tabs

Tile Gallery

MY DASHBOARD Lighting

Maps

Sense

Project 1

Waste

Broken street lamps, on map Broken street lamps, Number of lighting complaints complai

Broken street lamps, on map on map

Bike thefts, the by area

Street li lighting complaints, month of March

About

Street lamp repairs airs

Click this icon to switch between map, graph, or list views of the data

Vehicle accidents, on map

Set a data alarm, download this tile to your computer, view a list of data sources, or chat on the tile (DCC staff only)

Information Contact Us

9

Friday Afternoon

In the tile, Liam can see the data he has contributed as well as all the other street light reports that have been made and completed.

see it user scenario 99

see it user scenario

100 ourdublin programs

10 Friday Night Liam is walking around his neighbourhood and notices that the broken street lamp he had reported just days earlier has already been fixed.

He is excited and happy that the DCC responded to his contribution and that he helped make the city safer.

He tweets about his positive experience with OurDublin.

see it user scenario 101

see it Video

Screen shots of the See It video.

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The OurDublin website features a short promotional video about See It. The following script explains the main features and benefits for the public.

“With so many things going on in Dublin, it can be difficult to understand the inner workings of the city, how things relate, and what exactly matters to you.

OurDublin takes data from all across the city and transforms it into useful information, which you can explore on the easy to read, easy to navigate, and easy to understand online dashboard.

Personalize your own maps, graphs and diagrams, whatever it takes so it all makes sense.

This information could help you choose a better bike route to school or work, compare electricity usage to your neighbours, or even choose a place to live. Some data will be sourced from public data missions–you may have even helped collect the info that’s showing you the cleanliness of Dublin’s parks!

All you need to do is enter through the OurDublin portal and search for whatever you care about.

Choose an information tile from the list of results and add it to your own personalized dashboard.

Explore the interactive map, adding layers to see where different things are in Dublin.

Take a look around, create connections, and discover trends and patterns so you can make decisions about how you use your city!

OurDublin: from data to information to knowledge.”

see it Video 103

applications and Benefits

Value of See it impact of See It 10.Corresponding trends and issues will be self-evident.

9. Highest priority or problematic areas will be easily identified.

8. Policy making opportunities will become evident.

7. Duplication and waste will be reduced.

6. Opinions and questionnaires can be easily crowdsourced.

5. Information and data will be shared rather than authored by DCC. 4. Costs of services will be lowered by reducing response times.

3. Transparency and accountability will increase.

2. The performance of various DCC departments will be monitored for maintenance and operations of public infrastructure.

1. Data can be easily compared, identifying needs that can form the basis for competitions and best practices.

See It has the value to gather evidence that can be used for reporting and effective decision making by the DCC as follows: Driving prioritized and evidencebased decision making. For example, DCC can visualize illegal dumping reports on a map which can be used to identify problem areas and patterns as well as locations where security cameras are needed, and to uncover issues and eliminate problems.

Improving resource allocation. For example, citizens can submit work orders for street lighting repairs and can save time and the labour costs of constant DCC monitoring. If 2% savings were achieved in the management of Public Lighting, DCC would save over â‚Ź200,0003.

Comparing collected data to understand performance. For example, data could be compared by collecting the hydro consumption for various households and neighbourhoods, and establishing a challenge for reduction of energy consumption, or elimination of bad practices.

3.Dublin City Council. Annual Financial Statements: Dublin City Council for the year ended 31st December 2011. Dublin City Council, 2012. http:// www.dublincity.ie/YOURCOUNCIL/ABOUTTHECOUNCIL/COUNCILSPENDINGREVENUE/Pages/CouncilSpendingRevenue.aspx (accessed May 2013)

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Benefits For DCC DCC can communicate information to citizens in a clear and effective manner that is suitable for communities of interest.

Benefits For Citizens More accessible and easily understood information and resources will be made available online for citizens.

DCC can collect information that is sent by the citizens in an economical manner.

Citizens can gather information and then compare to similar data collections in other neighbourhoods in order to activate city-wide changes.

DCC’s capacity to use hard evidence to highlight important local issues that is independent of political involvement will increase.

The comparison of established metrics can lead to social value based on the results, and make DCC more accountable to its citizens.

see it Applications and benefits 105

Let’s make it. Together. ourdublin.com 106 ourdublin programs

OurDublin: Make It

Make It is a platform where project proposals are developed and shared to address city challenges. Make It inspires public imagination and fosters collaboration among residents to solve problems and build communities.

Ourdublin: Make it 107

Cities are communities of shared capital, technology, and knowledge. A Smart City is able to both create and harvest these shared resources.

Jonas Kroustrup Smart Aarhus, Denmark

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CO-CREATING A CITY

Make It helps the public and DCC work together to create tangible changes in communities.

The OurDublin website acts as a hub to bring together people, resources and ideas, sparking creativity and imagination around city challenges.

Make It taps into the ingenuity and local knowledge of Dublin residents to generate ideas to problem-solve city issues. These ideas can then be taken out into communities and rapidly prototyped for future implementation. Street festivals, energy saving initiatives, and local food gardens are all project possibilities.

How it works Through Project Maker, the kickstarter platform on the OurDublin website, Make It builds an online network of city builders and engaged residents who are interested in making a difference in the city. Proposals for community improvement initiatives are shared on the idea gallery; participants can then lend support to their favourite project or create their own. Once an idea is approved, the Make It project gallery becomes a space to profile and manage active projects to raise awareness, gather supporters, track progress and update team

members with the latest news. Out in communities, the OurDublin Bus provides support to project teams, including tools, resources, forms, and event coordination.

It also allows DCC to better connect at a personal level with the various communities of Dublin. Once a project is completed, it is turned into a starter kit, a how-to guide so others can replicate successful ideas around the city.

How it helps In the OurDublin system, Make It can use the insights generated through See It, and may positively affect the data being collected through Sense It by making positive changes to the city fabric. For DCC, Make It reduces the costs of community upkeep by encouraging residents to get involved. In doing so, the public builds social capital, cohesion and civic pride. City challenges can be overcome more easily if more minds are collaborating to find the very best solutions.

Make it Co-Creating a city 109

MAKE IT SERVICE MAP DCC supplies and funding Required forms and permits Other sources of supplies and funding

Resource sharing

DCC

Project participation

Exploration of Project Gallery

resident

Past projects

Project Proposal

Current projects How the program works

Explanation of idea Identification of required skills and resources Encouragement of other residents to support the project

legend User Experience Sharing of Information Access to Information

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Insights and evidence from See It

Physical support Organizational support Education DCC datasets Awareness for OurDublin

Collection of surveys from team

Questions and answers

Analysis of successes and potential for improvement

Troubleshooting

Writing and designing of kit

Creation of Starter Kit for future projects

Attendance at project event with Our Dublin Bus

DCC provides resources to resident

Project development

Browsing of Starter Kits Development of details Sharing of skills and resources

Coordination of partnerships Coordination of project proposals

Maintenance and updating of Project Gallery

DCC supports residents with project

Participation in project

Resident shares project experience with DCC

Sharing of results

Completion of postproject feedback form Communication of the program and project

Help from OurDublin Staff

Bringing together the public and DCC to create projects to improve the city

Make it service map 111

strategies

Co-creating A City

From Screen To Street OurDublin’s citizen engagement doesn’t end online. A key part of Make It brings citizens and Dublin City Council together offline.

A key platform of the overall campaign, the OurDublin Bus supports events and projects initiated through the Make It program on

A Little Help Getting Started Make It helps a project get off the ground with supportive tools, resources and best practices.

Having an idea to improve Dublin might be easy, but getting that idea off the ground might be intimidating if you have never started a project before.

Sometimes all people need to take the leap and start a project is a larger group sup-

Citizens As A Resource Make It taps into the skills, knowledge, creativity, and energy of Dubliners.

Seeing citizens as knowledge-makers, collaborators and co-producers opens up new possibilities for government to be more innovative.

112 ourdublin programs

the OurDublin website. The Bus is also a recognizable, mobile point of engagement that raises awareness, educates the public, gathers input and celebrates achievements.

A physical presence that meets people out in the streets, where it’s convenient, more approachable and more fun, can greatly improve DCC’s interactions with Dubliners.

porting them, helping them making a plan, or sharing success stories. The Make It website and Starter Kits fill this need by providing a way for people to grow their project team with online followers and offline members, use a friendly guide to get projects going, garner support and encouragement, and learn from shared best practices.

Make It asks citizens to collaborate in making Dublin a better place to live.

Citizens have time, ideas and enthusiasm but are rarely invited to share these with their communities in such a direct and organized way.

Strength In Numbers Make It connects like-minded people on community initiatives. People may be more connected than ever online, but they’re often connected to people they already know. Residents may have ideas, want to see what others are already doing, or join existing community projects, but it may be difficult to find them because community projects have notoriously low profiles.

Making projects and the people who take part in them more visible can grow support on and offline. The Make It project gallery is therefore a valuable archive, contact list, inspiration wall, social network and matchmaker of community activity, resources, ideas and people.

Make it Strategies 113

Precedents and Prototypes

Global Precedent: Change by Us NYC

Change by Us NYC is an online platform for citizens to create civic projects, part of an expanding network of Change by Us platforms across the United States. Foundation-funded and run by the Office of the Mayor, participants can share ideas, join or create projects, build teams, and find resources.

Design Components Accessible, friendly website

Goal Empower the public to collaborate to improve the city, building social capital and positive energy in New York.

Business Outcomes Increased volunteerism and care about city

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Community managers to stimulate discussion and provoke action Various levels of participation and project sizes encouraged

No increased expenditure for government

IWB Prototype: Hatch

Hatch is a program that provides and generates resources to help citizens bring their ideas to life. Run by the government, the system relies on collaboration with stakeholders throughout the city to volunteer their time.

Goal Build social capital and civic involvement to support citizens in making the change they want without relying solely on government.

Design Components Provision of city forms, requirements, and guidelines Multiple access points, including mobile unit to reach out to communities Database of previous projects Volunteer skill sharing from interested community members Microlending and crowdsourced funding Business Outcomes Volunteer network reduces cost to government Opportunity to prototype ideas on small scale Increased satisfaction with government in role of enabler rather than regulator Make it Precedents and Prototypes 115

Precedents and Prototypes

Additional Global Precedents:

Neighborland A social network built around civic engagement, empowering citizens and organizations to get involved in local issues. Based on the question, “what do you want in your neighborhood?� users discuss how they can realize their ideas using their own resources and skills.

Citizens Committee of New York City A non-profit organization that provides financial and management support for volunteer-led community improvement projects, ensuring success even for those without business expertise.

Fantastic Norway A traveling architecture studio that is reinventing the architect as an active participant in the community. Through creative use of local media, they hope to provoke a more holistic discussion of urban issues. A bright red caravan serves as their mobile office and a platform for conversations, workshops, and ideas from the public.

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make it in action

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Make it in action 119

make it user scenario

nal

o promoti items videos

OUR D U B L I N L A U N

CH

AR MERRION SQUARE P

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K

app ad downlo

1

Monday Afternoon

The OurDublin Bus is at a community event

understand resident needs and wants. Surveys are

celebrating the launch of OurDublin. Aoife and

completed on tablets, so that data can be instantly

her colleagues are promoting the programs and

uploaded onto a tile in See it.

residents are having a great time.

The OurDublin staff is conducting surveys to better

This information will help Aoife focus her efforts on certain projects, and inspire citizens to start their own.

VVEEYY R R U U SS

Make it User Scenario 121

make it user scenario

Project Gallery

GREEN MY STREET BLOCK PARTY

Ideas

INVITE YOUR NEIGHBOURS AND FRIENDS FOR A DAY OF FUN IN THE SUN. IT’S AMAZING HOW MAKING A STREET GREEN CAN BRING EVERYONE TOGETHER! SHARE +1

CREATED BY : barry_thecity

TAGS

WHEN: 11:00, Saturday, May 11th 2013 DETAILS : The OurDublin bus will be at the event, so be prepared to get some free goodies and feel free to ask the DCC reps any questions.

JOIN

36

LIKE

680 likes

joined

START ONE IN YOUR NEIGHBOURHOOD! DOWNLOAD THE STARTER KIT HERE

JOINED PROJECT :

community sharing food fun together

HOW WILL IT WORK? Bring your friends and family, the more the merrier! Green your street is not only about cleaning up our neighbourhood’s street, but about meeting new people and becoming closer with the people who live near you. Bring your own garbage bag, dress warmly (it’s going to be a bit chilly!), and a smile!

NEWS :

PICTURES :

May 12th, 2013 Yesterday’s block party was a wonderful success. I would like to thank everyone who came out with their family and friends to help green our street. We could not have done it About

InformationC ontact Us

API Opportunities

TER KIT HERE

:

NEWS :

P

May 12th, 2013 Yesterday’s block

Yesterday we asked over 300 party was wonderDubliners howathey would fulasuccess. would like ‘Green MyI Street’ project their everylike tointhank neighbourhoods.

See the reone who came out sults ontheir this See It tile! with family and

friends to help green our street. We could not have done it

on ContactU s

API Opportunities

http://ourdublin.ie

Project Gallery

GREEN MY STREET BLOCK PARTY

Ideas

INVITE YOUR NEIGHBOURS AND FRIENDS FOR A DAY OF FUN IN THE SUN. IT’S AMAZING HOW MAKING A STREET GREEN CAN BRING EVERYONE TOGETHER!

Search for projects in the Project Gallery, look for inspiration in the Ideas Gallery, or submit your own idea for a community project

SHARE

CREATED BY : barry_thecity WHEN: 11:00, Saturday, May 11th 2013 DETAILS : The OurDublin bus will be at the event, so be prepared to get some free goodies and feel free to ask the DCC reps any questions.

JOIN

36

LIKE

680 likes

joined

START ONE IN YOUR NEIGHBOURHOOD! DOWNLOAD THE STARTER KIT HERE

JOINED PROJECT :

NEWS :

InformationC ontact Us

Go to the creator’s profile to see their contact information

HOW WILL IT WORK? Bring your friends and family, the more the merrier! Green your street is not only about cleaning up our neighbourhood’s street, but about meeting new people and becoming closer with the people who live near you. Bring your own garbage bag, dress warmly (it’s going to be a bit chilly!), and a smile!

May 12th, 2013 Yesterday’s block party was a wonderful success. I would like to thank everyone who came out with their family and friends to help green our street. We could not have done it About

+1

TAGS

community sharing food fun together

API Opportunities

PICTURES :

See updates to News and Pictures in projects on the My Notifications page

2

Tuesday Morning

Once data has been uploaded, staff can update the News section of project profiles with a link to the results on See It.

122 ourdublin programs

Project Gallery

GREEN MY STREET BLOCK PARTY

Ideas

INVITE YOUR NEIGHBOURS AND FRIENDS FOR A DAY OF FUN IN THE SUN. IT’S AMAZING HOW MAKING A STREET GREEN CAN BRING EVERYONE TOGETHER! SHARE

CREATED BY : barry_thecity WHEN: 11:00, Saturday, May 11th 2013 DETAILS : The OurDublin bus will be at the event, so be prepared to get some free goodies and feel free to ask the DCC reps any questions.

JOIN

36

LIKE

680 likes

joined

START ONE IN YOUR NEIGHBOURHOOD! DOWNLOAD THE STARTER KIT HERE

JOINED PROJECT :

+1

TAGS

community sharing food fun together

HOW WILL IT WORK? Bring your friends and family, the more the merrier! Green your street is not only about cleaning up our neighbourhood’s street, but about meeting new people and becoming closer with the people who live near you. Bring your own garbage bag, dress warmly (it’s going to be a bit chilly!), and a smile!

NEWS :

PICTURES :

May 12th, 2013 Yesterday’s block party was a wonderful success. I would like to thank everyone who came out with their family and friends to help green our street. We could not have done it About

InformationC ontact Us

API Opportunities

4 Green My Street Community Event

Project Gallery

GREEN MY STREET BLOCK PARTY

Ideas

INVITE YOUR NEIGHBOURS AND FRIENDS FOR A DAY OF FUN IN THE SUN. IT’S AMAZING HOW MAKING A STREET GREEN CAN BRING EVERYONE TOGETHER! SHARE

CREATED BY : barry_thecity WHEN: 11:00, Saturday, May 11th 2013 DETAILS : The OurDublin bus will be at the event, so be prepared to get some free goodies and feel free to ask the DCC reps any questions.

JOIN

36

LIKE

680 likes

joined

START ONE IN YOUR NEIGHBOURHOOD! DOWNLOAD THE STARTER KIT HERE

JOINED PROJECT :

+1

TAGS

community sharing food fun together

HOW WILL IT WORK? Bring your friends and family, the more the merrier! Green your street is not only about cleaning up our neighbourhood’s street, but about meeting new people and becoming closer with the people who live near you. Bring your own garbage bag, dress warmly (it’s going to be a bit chilly!), and a smile!

NEWS :

PICTURES :

May 12th, 2013 Yesterday’s block party was a wonderful success. I would like to thank everyone who came out with their family and friends to help green our street. We could not have done it About

InformationC ontact Us

API Opportunities

4

Get together with your neighbours and friends to take care of the street you live on.

3

The next event!

Green My Street Community Event

Tuesday Afternoon

The OurDublin Bus is scheduled to go to a Clean

What : Street cleaning party When : Friday, May 10th Where : Wexford St.

Your Street Community Event party.

Aoife updates the OurDublin Bus schedule and the project profile. Liam, who has joined this project, is automatically updated in his My Notifications page.

CO MM U GR

NIT

EE N

Y E VE NT DAY MY STR EE

T

Tuesday Afternoon

Get together with your neighbours and friends to take care of the street you live on.

OurDublin staff provide

The next event!

There is music and a fun

What : Street cleaning party When : Friday, May 10th Where : Wexford St.

4

a few basic tools such as garbage bags and brooms. atmosphere.

Liam and the other residents split up into groups and pick up the litter, cleaning their community together.

Make it User Scenario 123

make it user scenario

5

Tuesday Afternoon

The Bus is also equipped with videos and posters explaining the importance of minimizing waste and the ways that residents can help, making it a great educational tool.

A wrap up party is thrown at the end of the day to celebrate and thank everyone involved.

CO MM U

NITY

GR E

E N MY

EVENT DAY! STR EE T

6

Tuesday Evening

Residents are happy to see that with their combined effort, they were able to clean up their community in a short amount of time.

Liam tells his brother, Barry, about the Clean Your Street Community Event.

Barry, who doesn’t have an OurDublin account, decides to go to the OurDublin website to find more details.

124 ourdublin programs

http://ourdublin.ie

Project Gallery

IDEAS GALLERY Search results :

7

NARROW SEARCH : “I WISH THERE WERE MENTORS FOR YOUNG PEOPLE TO LET THEM AIR THEIR FRUSTRATIONS”

“SOMEONE SHOULD REMIND PEOPLE THAT THERE ARE AS MANY PLACES TO VISIT IN DUBLIN AS ANYWHERE ELSE. SOMETIMES WE FORGET.”

“THERE SHOULD BE GARDENING COURSES TO SHOW PEOPLE HOW TO GROW THEIR OWN FOOD.” L

recently added most popular

Apply filters to search through the user-submitted ideas

Community

Search

1 comment

21

“WE COULD RAISE AWARENESS AMONG CITIZENS ABOUT IMPORTANT ISSUES - BY TALKING TO PEOPLE ON THE GROUND IN DUBLIN.”

11

About

“I WISH I KNEW MY NEIGHBOURS BETTER AND PEOPLE SHARED AND LOOKED AFTER EACH OTHER LIKE THEY USED TO.”

12

8 comments

“I WISH THE CITY WOULD GENERATE A VISUAL CULTURE.”

4 comments2

15

1 comment

“PEOPLE NEED TO CLEAN UP AFTER THEMSELVES ENOUGH LITTER!”

Information Contact Us API Opportunities

About

Information Contact Us

6

comments

“I THINK WE SHOULD HAVE BRIGHTER HOUSES AROUND DUBLIN. ADD SOME COLOUR!”

46

3 comments

“LET’S CLEAN UP THE GRAFFITTI.”

SUBMIT YOUR IDEA!

“I WANT THERE TO BE LESS RACISM IN THE CITY. WE SHOULD HAVE AN EVENT THAT CELEBRATES OTHER CULTURES.”

1 comment

“THE YOUTH NEED TO BE MORE EDUCATED ABOUT POLITICS.”

Log in or sign up to click the heart to Like an idea

7

Tuesday Evening

Barry goes to the Make It section of the website and browses through the Ideas

API Opportunities

Gallery. If he signs up for an account, he can “like” ideas or submit his own.

http://ourdublin.ie

Search by category, department, or by keyword for a project

8

Tuesday Evening

He decides to look for the Green Your Street project that Liam was talking about.

He goes to the Project Gallery, and searches for projects related to Sustainability from the Waste Management department.

He finds the Green My Street Block Party and goes to the project profile.

Make it User Scenario 125

GREEN MY STREET BLOCK PARTY

WHEN: 11:00, Saturday, May 11th 2013 make it user scenario DETAILS :

TAGS

community sharing food fun together

The OurDublin bus will be at the event, so be prepared to get INVITE NEIGHBOURS AND FRIENDS FOR A some free goodies and feel freeYOUR to ask the DCC reps any questions.

STREET GREEN CAN BRING EVERYONE TOGETHER!

JOIN

36

LIKE

680 likes

joined

START ONE IN YOUR NEIGHBOURHOOD! DOWNLOAD THE STARTER KIT HERE

JOINED PROJECT :

HOW WILL IT WORK? Bring your friends and family, the more the merrier! Green your street is not only about cleaning up our neighbourhood’s street, but about meeting new people and becoming closer with the people who live near you. Bring your own garbage bag, dress warmly (it’s going to be a bit chilly!), and a smile!

NEWS : May 12th, 2013 Yesterday’s block party was a wonderful success. I would like to thank everyone who came out with their family and friends to help green our street. We could not have done it

About

Information Contact Us

CREATED B WHEN: 11:0 DETAILS :

PICTURES :

The OurDublin bus some free goodies questions.

JOIN

36

LIKE

680 likes

joined

API Opportunities

START ONE IN YOUR NEIGHBOURHOOD! DOWNLOAD THE STARTER KIT HERE

JOINED PROJECT :

HOW WILL IT W Bring your friends your street is not o neighbourhood becoming closer w your own garbage chilly!), and a smile

NEWS : May 12th, 2013 Yesterday’s block party was a wonderful success. I would like to thank ever one who came out with their family and friends to help gr our street. We co not have done it

About

126 ourdublin programs

Information Contact Us

API Opportunities

MONDAY, JUNE 12, 10AM

CLEAN YOUR STREET DAY “A SIMPLE GUIDE TO ORGANIZING A FUN EVENT TO CLEAN UP YOUR NEIGHBOURHOOD.”

This neighbourhood is hosting a Clean Your Street Day on Monday June 12th, and we would love you and your family or friends to be a part of it!

JOIN OUR TEAM! www.ourdublin.ie/Project001

ourdublin

RUN YOUR OWN:

CLEAN YOUR STREET DAY “A SIMPLE GUIDE TO ORGANIZING A FUN EVENT TO CLEAN UP YOUR NEIGHBOURHOOD.”

9

Tuesday Evening

On the project profile, Barry sees that if he signs up for an account, he can download a Project Starter Kit and get a Green My Street Block Party started in his own neighbourhood!

Make it User Scenario 127

make it Video

Screen shots of the Make It video.

128 ourdublin programs

The OurDublin website features a short promotional video about Make It. The following script explains the main features and benefits for the public.

“Dublin is a city made up of vibrant communities of people; and no one knows your community better than you – you live it every day. As a result, you are a valuable source of knowledge, ideas and skills that can contribute to making Dublin the best city it can be!

The OurDublin project maker helps citizens work together to improve their communities, sparking creativity and imagination around city challenges.

Want to hold a festival on your street? Have an idea to help your neighbourhood save energy? Ever thought of adding a garden to your local park? We can help in a few simple steps.

OurDublin connects you to a community of passionate citizens, city-builders and community projects.

Browse the Idea Gallery and get inspired by project ideas from the collective imagination of your fellow citizens.

Got an idea of your own? Great! Start up a Project Profile and share it with the community to gather skills and support to make it happen.

When you’re out working on your project, the OurDublin Bus will provide any support we can to make it a success.

When your project is finished, we’ll help turn your success story into a Starter Kit, a how-to guide that other Dubliners can use to make changes in their own communities.

Let’s get started and make something happen!

OurDublin...imagine the change, make the change.”

Make it Video 129

R KIT WHAT IS A STARTE

?

g awesome how-to guides for makin Starter Kits are simple the success unity. Developed from projects in your comm ce ves and the best practi initiati It Make other stories of an easy way izers, Starter Kits are advice of their organ ood. bourh in your own neigh to replicate great ideas and can be ped by OurDublin staff Starter Kits are develo profiles in the Completed Project downloaded on select t Maker.

Project Gallery on Projec t is unique. guides. Every projec Remember, these are and have fun!

Feel free to improvise

RUN YOUR

OWN:

CLEAN YOU R STREET DA Y “A SIMPLE GUIDE TO ORGANIZIN G A FUN EVENT TO CLEAN UP YOUR NEIG HBOURHOO

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130 ourdublin programs

THE OURDUBLIN

BUS!

When you’re out in your neighbourhood w orking on your project, keep a look out for the OurDublin Bus which will be making its round s providing targeted outreach into communities. Bus staff can check in and raise the profile of active projects, run programming and consultation to analyze and cataly ze ideas, and gathe r direct feedback from community memb ers. They are also there to offer support, guidance and encouragement.

The OurDublin Starter Kit

The OurDublin Starter Kit consists of a simple how-to guide for Make It projects.

OurDublin staff select the most successful community projects and document how they’re done so that others can implement similar projects in their own neighbourhoods. The Starter Kits include all of the necessary information for residents to navigate city approval processes, as well as step-by-step instructions to deliver the project, and advice from past project organizers.

Starter Kits can be downloaded from the Project Gallery on the Project Maker website.

The Starter Kit allows OurDublin staff to: • Provide all of the information, forms and other resources necessary for residents to undertake a project • Streamline approval processes • Document and share models and guidelines for successful projects

The Starter Kit allows residents to: • Get started on community projects with step-by-step instructions • Get tips from people who have experience conducting similar projects • Share their own successful projects with others

• Encourage residents to replicate successful projects

Make it starter kit 131

applications and Benefits

impact of Make It 10.Neighbourhood branding and a strong identity will be easier to create and promote.

9. Projects with local institutions, such as museums, churches or schools will be easier to coordinate.

8. The cleanliness of public spaces will be easier to increase and maintain in neighbourhoods.

Value of make it

7. The creation of community arts programs and public arts projects will be easier to encourage and implement.

Make It has the value of encouraging small projects and increasing the number of events initiated and implemented by the citizens of Dublin:

6. Solutions to problems will be crowdsourced and implemented.

Citizens can propose small projects that have a beneficial impact on their communities and can obtain approvals and implement them with DCC support. For example, if 25% of DCC’s citizens engage in projects, each with two other citizens, this service will generate 80,000 projects.

5. Policy and planning review will be coordinated for neighbourhoods.

4. A business improvement district will be established.

3. Specialized programs, such as those focused on youth or senior citizens will be launched.

2. Green spaces will increase in neighbourhoods through the coordination and organization of community greening projects such as planting trees.

1. Community parties and events will be organized (sports events, etc.).

132 ourdublin programs

Increased attendance and revenue from neighbourhood events can be achieved by streamlining applications and approvals, and downloading responsibilities to community organizers. By downloading management and coordination of community events to the community organizers, DCC will free up staff time and increase efficiencies by 1%.

Benefits For Citizens Benefits For DCC

DCC can focus on large, city-wide projects by downloading community-scale improvement projects.

Involving citizens in tangible community improvement projects will build social cohesion, civic pride and ownership.

DCC can streamline an on-line approvals process for community events and free up staff time.

By downloading projects to citizens, larger communities of interest will form to coordinate and manage events.

DCC can download community events approvals and coordination to community organizers and focus on city-wide events and festivals.

Streamlined application and approvals for projects will facilitate the development and implementation of community ideas.

Make it Applications and Benefits 133

134 moving forward

moving forward

OurDublin is a partnership between Dublin City Council and residents. In order to get OurDublin off the ground, the following resources can be put to use: Program Timeline

Exhibition & Marketing

Moving Forward 135

We want people to contact the city council and engage in the debate. People may think our focus is wrong or that we should be putting more resources into one area rather than another. We want to hear those views because they will help to shape what we do in the future.

Mark Bennett, Dublin City Council Green Business Officer

136 moving forward

Implementation

OurDublin starts with DCC. Its potential grows with the increased involvement and participation of the citizens of Dublin.

Sense It, See It, and Make It are realized through a new type of relationship between municipal administrators and citizens, that of city co-creators.

We propose that the Studio at DCC should initiate OurDublin in coordination with internal departments. The first step will be to hire new staff to form a dedicated OurDublin team that includes a project manager, program coordinators and technical support. This core group will lead the development and implementation of the programs, which will evolve and expand in response to citizen feedback.

The following timeline outlines an implementation plan for DCC to launch OurDublin, including the required resources and costs, organized across the four phases of the project: Preparation (1 month), Project Development (5 months), Beta Testing (3 months), Implementation (3 years+).

Implementation 137

Program Timeline Preparation (1 month)

Project Development (5 months)

Part-time Staff €25 000/yr

Initial Funding €50 000

Designer €50 000 Recruitment €10 000/yr

Project Coordinator See it €40 000/yr

OurDublin Project Manager €75 000/yr

Programmer (2) €35 000/yr (each) Front End Development €25 000

Application Programming Interface (API) €25 000

Server Set Up €100 000

Mapping API €25 000

App Design & Construction €50 000

App Development

Data Mission Dashboard

Project Consultant €50 000

Project Coordinator for Sense it (Part time) €40 000/yr

Visualization Designer €25 000/yr

Visualization Tools

External Sensor System Prototype Data Audit of Existing Data €50 000

Budget & Cost Analyst €20 000

Project Coordinator Make it €40 000/yr

Junior Staff €25 000/yr Idea Development Volunteers Community Champions Recruitment

(Soft Cost) Bus Design Team €50 000

Kit Development

Marketing & Operation €20 000/yr

Consultant €20 000

Designer €10 000

Writer €10 000

PDF Web Ready €10 000

Value proposition/ cost

€148 000 138 moving forward

€660 835

Starter Kit Development €50 000

Public Marketing/ Internal Education €75 000

Project Launch (3 Months)

Beta Testing (3 months) Public Consultation €10 000 Beta Phase €75 000 App Beta Testing

Analysis

Redesign

App Maintenance & Operation €10 000/yr

App Ver. 1.0 Launch

Data Security Monitoring Maintenance & Operation €2000/yr

Data Security & Monitoring €50 000/yr

Data Mission Testing

Analysis

Redesign

Data Mission Design External Sensor System Data Beta Analysis Daylights Data Voids

Data Mission Launch

External Sensor Prototype Production

Public Rewards Pilot €5 000

Public Roll Out #1 €10 000 Response

Analysis

Disbursements €20 000/yr (Capital Cost) Bus Retrofit €100 000 Furniture & Effects €25 000

Surveys €25 000

€325 000

Bus Unveiling Exhibition €20 000

Bus Launch Driver €15 000

Physical Maintenance and Operations €75 000/yr

Make It Pilot Project €5 000

Public Roll Out #1

Make It Kit Distribution €2000/yr

Profiles

Best Practices

Feedback

Galleries

Analysis

Monitoring

€90 000 Program timeline 139

Program Timeline Project implementation (Year 1)

App Maintenance & Operation €10 000/yr

App Ver. 2.0 Launch

Data Security Monitoring Maintenance & Operation €2000/yr

Data Security & Monitoring €50 000/yr

Data Mission Launch

Project implementation (Year 2)

Public Rewards €5 000

Public Roll Out #2 €10 000 Response

Physical Maintenance and Operations €75 000/yr

Data Mission Launch

Make It Project €20 000

Public Rewards €5 000

Public Roll Out #3 €10 000 Response

Public Roll Out #2

Make it Kit Distribution €2000/yr

Data Security Monitoring Maintenance & Operation €2000/yr

Data Security & Monitoring €50 000/yr

Analysis

Disbursements €20 000/yr

Bus Operations Driver

App Maintenance & Operation €10 000/yr

App Ver. 3.0 Launch

Bus Operations Driver

Analysis

Disbursements €20 000/yr Physical Maintenance and Operations €75 000/yr

Make It Project €20 000

Public Roll Out #3 Profiles

Best Practices

Feedback

Galleries

Analysis

Monitoring

Make it Kit Distribution €2000/yr

Profiles

Best Practices

Feedback

Galleries

Analysis

Monitoring

Value proposition/ cost

€375 000/yr 140 moving forward

€375 000/yr

Project implementation (Year 3)

App Maintenance & Operation €10 000/yr

App Ver. 4.0 Launch

Data Security Monitoring Maintenance & Operation €2000/yr

Data Security & Monitoring €50 000/yr

Data Mission Launch

Public Rewards €5 000

Public Roll Out #4 €10 000 Response

Bus Operations Driver

Analysis

Disbursements €20 000/yr Physical Maintenance and Operations €75 000/yr

Make It Project €20 000

Public Roll Out #4

Make it Kit Distribution €2000/yr

Profiles

Best Practices

Feedback

Galleries

Analysis

Monitoring

€375 000/yr Program timeline 141

Exhibition and Marketing

In June 2013, IwB presented the OurDublin project to the public at an exhibition and reception at the School of Design, George Brown College (Toronto).

Designed to travel, the exhibition was shipped to Ireland for display at Dublin City Council, where it will raise awareness about the project and help to garner support from DCC and residents.

The exhibition is the first step in communicating the OurDublin project and the first step in building the momentum required to get the program off the ground.

Citizens and city staff can learn more about OurDublin through the videos and this publication, both made available online.

142 moving forward

Exhibition and Marketing 143

ether.

Let’s sense it. Tog ourdublin.ie

Let’s see it. Toge ourdublin ther. .ie

The IwB created a series of posters , featured in the exhibition, that express the spirit of OurDublin and explain how the three programs work for both city and citizens.

The visual language developed in the posters, videos and other materials can be adapted by DCC to brand and promote future OurDublin initiatives.

144 moving forward

Together.

Let’s makee it. it. Together. mak Let’sour dublin.com ourdublin.ie

146 moving forward

CONCLUSION

OurDublin is about a new type of civic participation for the digital age. Three integrated programs allow government and citizens to share responsibilities and deliver solutions together. Citizens and city staff co-elect to work on problems that affect their city and in doing so, precipitate change and innovation.

With OurDublin, a more engaged citizenry contributes data and feedback reflecting the true needs of the city, information that helps prioritize decisions and improve resource allocation. Clearer, more cost efficient data collection and communication, plus tangible community improvement projects and streamlined access to DCC, lead to increased civic participation, pride and satisfaction with municipal government.

The strategies put forward in this book were created specifically for the revitalization of Dublin but could also be applied

to cities around the world, as most cities suffer from lack of engagement, communication and methods of prioritization and experimentation that include their citizenry.

OurDublin demonstrates the potential of leveraging emerging technologies and engagement strategies to rethink and reshape civic life. We hope this project inspires anyone who calls a city home to reimagine and revalue the role they can play—big or small—in building the city around them.

conclusion 147

148 moving forward

People, Partners & Processes

Over the course of the 2012-13 academic year, The Dublin Project benefitted from the involvement of four partners in Dublin, ten energetic students, a team of dedicated faculty and staff, hundreds of advisors and charrette participants.

People, partners and processes 149

About the Institute without Boundaries

Founded in 2003, the Institute without Boundaries (IwB) is a Toronto-based studio that works toward collaborative design practice with the objectives of social, ecological and economic innovation through design research and strategy.

At the Institute, we see the designer as a problem solver with the ability to effect positive change for humanity. We are a place where students, teachers, industry and community experts come together not only as creators and designers, but also as ambassadors of hope. We imagine how to live, learn, work, and play together as a global community and seek alternative development patterns and a viable path to a bright future.

IwB offers a nine-month intensive postgraduate certificate in Interdisciplinary Design Strategy through the George Brown College School of Design. Students and faculty from diverse professional and academic backgrounds collaborate with a partner organization to understand and tackle a real-world challenge. Guided by the demands of the partner project, students learn skills, conduct research, create comprehensive proposals and present their work.

These student projects contribute to multiyear research themesFrom 2003–2005, in consultation with Bruce Mau, IwB produced the Massive Change exhibition, book, web site and radio show. These highly successful products sparked a discourse on the potential of design to lever-age positive change for the future. From 2006–2009, the Institute launched the World House Project which confronted the evolution of shelter for coming generations by developing housing systems based on principles of sustainability, accessibility, technological responsiveness and ecological balance.

From 2009–2013, IwB undertook the fouryear project, City Systems, which examined the city at macro and micro scales, and sought to understand the complex systems that make up the urban environment and experience. The 2012-13 school year, the final chapter of the City Systems project, focused on Dublin, Ireland and the future of public service delivery.

About the institute without boundaries 151

project partners

Dublin City Council (DCC) Dublin City Council is the municipal authority for the City of Dublin. It employs 6,000 staff and provides over 500 services to Dublin City and the wider Dublin region. These services include planning, housing, roads, water, waste water, culture, recreational and emergency services. In 2012, DCC had a combined capital and revenue budget of 1.2 billion Euros between capital and revenue expenditure.

The Studio at DCC The Studio is a unique interdisciplinary unit within DCC comprised of seven members from different departmental backgrounds. The Studio aims to innovate and advance service delivery in Dublin through collaboration internally and externally. Projects include usercentred service design, an open data portal, a staff ideas scheme, and on-the-street public engagement.

The City Council acted as the primary project partner and the client in this participatory process. DCC worked with its partners to ensure that the IwB team had the required information to undertake a comprehensive and detailed approach.

Acting as the primary liaison and facilitator for the Dublin Project within DCC, the Studio was essential: orchestrating meetings, presentations, and interviews; providing documents, precedents and resources; and allowing access to their brilliant insights about Dublin.

152 People, partners, and Processes

Design Twentyfirst Century (D21C) Design Twentyfirst Century is a not-for-profit, charitable organization dedicated to the belief that Ireland can be a prosperous, innovative and happier country if we reawaken and tap the spirit of creativity and imagination that runs deep in our people and our history.

Relevant projects include Designing Dublin.

Design Twentyfirst Century acted as a local liaison, coordinating project details between the primary and academic partners as well as other participants.

Dublin Institute of Technology (DIT) The School of Art, Design & Printing at Dublin Institute of Technology launched a new MA in Design Practice in collaboration with Dublin City Council, the IwB and D21C in September, 2012.

Students in this program worked on the project in parallel with the IwB students, collaborating during their visit to Dublin in the Fall and in turn, travelling to Toronto in Spring 2013 to participate in an IwB charrette.

Project Partners 153

Student Team

Camille Bleytou Born and raised in France, Camille thrives on challenge and discovery.

Realizing that design was her passion at a very young age, from 14– 17 she majored in Design at Lycée La Martinière Terreaux in Lyon.

In 2008, at the age of 17, she moved on her own to Toronto to study Environmental Design at OCADU …and learned to speak English along the way! Believing that a multi-disciplinary approach is essential for design to maximize its potential in this era of hyper-urbanism, she is thrilled to have been part of the IwB and work with experts in a multitude of design fields.

Miriam Brookman Miriam was raised in Toronto, where she developed a passion for visual arts at a young age. Prior to university, Miriam spent ten months living in Israel running social justice programs for youth.

She then graduated from Concordia University with a major in Studio Arts, where she engaged with a variety of media, including textile printing and dying, fibre structures, sculpture, drawing, painting and digital print. She has also spent time studying in Italy and at Parsons New School for Design. Miriam is passionate about using art and design to promote social cohesion within the everchanging urban environment.

Sabrina Dominguez Sabrina Dominguez is a proud generalist and geek. Her varied intellectual interests led her to complete a degree in Human Geography, which sent her down a splendidly interdisciplinary path of inquiry with an urban focus. Design is now the framework through which she hopes to collaboratively effect behavioural and systemic change that cultivates more sustainable communities. Eager and excited to delve into design of all types, Sabrina is particularly keen to investigate the potential of co-creation in the city, which she believes the future resilience of cities will require.

154 People, partners, and Processes

Karin Hatch Karin grew up in White Rock, BC. Upon completing a science degree at UVIC, she embarked on a heavily mobile life: homesteading on both coasts, traveling the world, and finally finding herself in Toronto in 2003. She has a myriad of experience, from teaching needle felting, to freelance photography, to running her own personal training studio. Over the years, she has worked on multiple adaptive design renovations, as well as being the principal designer and general contractor for a cottage development. The future for Karin will involve the design and implementation of community assist projects with a strong sustainable and humanitarian bent.

Andrew Jordan Andrew Jordan is an art director and graphic designer based in Toronto, having graduated from George Brown College’s School of Design in 2012. He fostered his interest in design and advertising in adolescence, spending free time creating concert posters and CD covers for the local music scene in his hometown, and his focus on community-building remains today. In advertising, Andrew believes in the strength of demographic engagement and user-generated content, taking advantage of new technologies and social media to improve the customer experience.

Thevishka Kanishkan Thevishka is a sharp thinker and passionate speaker. She graduated from Queen’s University with a BScH in Environmental Biology and Geography and jumped straight into the arms of the Institute without Boundaries.

There she experienced just how fast a person could learn Adobe Colour Suite and was exposed to urban design. Thevishka strives for a career where she can use her design skills and unique academic background to help create sustainable cities, particularly through participatory politics and progressive city systems thinking. Thevishka enjoys scuba diving, skydiving, and other life-affirming activities.

Student team 155

Student Team

Matthew Kelling With an honours degree in Political Studies and Global Development from Queen’s University, Matthew is inspired by the opportunities that reside within the concentrated chaos of cities and the promise they hold for a more open and just society. He is particularly interested in the politics of city building, questioning for whom spaces are created and whom they marginalize. Through the collaborative process at the IwB, Matthew learned to leverage the language, tools and strategies of design to reimagine the city.

When he’s not writing serious autobiographies, Matthew loves concerts, craft beer, and unusually dangerous sporting activities.

Kelsey McColgan Kelsey is an information designer from Calgary. She graduated from Mount Royal University in 2012, as a member of the first class of the Bachelor of Communication, Information Design program—the only one of its kind in Western Canada. A passion for social justice and human rights has been the driving force behind much of Kelsey’s design experience. Above all else, she believes in the altruistic power of design and its potential to effect positive change in society. Kelsey loves to travel, experience different cultures, and learn new languages. She is also a big fan of popcorn of any variety.

156 People, partners, and Processes

Andrew Phillips Born and raised in Toronto, Andrew may be best reflected by his hometown’s motto, “Diversity our Strength”. He received a Bachelors in Political Science with concentrations in Business and Global Development Studies from Queen’s University. Prior to joining the IwB he worked on projects in the arts, public process design, civic engagement, health promotion, and communications. With an endless curiosity for the dynamic systems that intersect with our daily lives, Andrew is deeply passionate about social justice and hopes to continue exploring how design can play a role in solving the complex challenges facing vulnerable and marginalized communities.

Vinutha Shanmukharadhya Vinutha is an ardent knowledge seeker. Inspired by design, Vinutha pursued an architectural degree in Bangalore, India where she was born and raised. Through sheer perseverance, Vinutha added a number of skills to her repertoire including green building design.

Being part of a constantly evolving urban environment, changing climate, and challenging global economy, she feels that creative design thinking is necessary to redefine the way we think about where we live, how we work, and what we learn in order to meet changing social and civic needs. Vinutha’s endeavour toward strategic design thinking has taken her on an inspiring journey at the IwB.

Student team 157

Faculty Team Luigi Ferrara Director, Institute without Boundaries and the Centre for Arts and Design, George Brown College

Matt Hexemer Owner and Director of Apparatus Inc. IwB Faculty – Product Design

Eyal Assaf Creative Director

Elise Hodson Special Projects Coordinator at IwB, PhD Candidate at York University

IwB Faculty – Motion Graphics

IwB Faculty – Dublin Charrette and Book

Maurice Barnwell Design and Culture Historian

Michelle Hotchin IwB Program Coordinator

IwB Faculty – Design Issues, History and Theory

IwB Faculty – Major Project

Juan Camacho Design Manager at Morpho-Synthesis Inc. IwB Faculty – Design Development and Exhibition Stephen Chait Director of Economic Development, City of Markham IwB Faculty – Major Project, Policy and Public Service Design Roberto Chiotti Architect and founding partner of Larkin Architect Limited IwB Faculty – Environmental Design Monica Contreras Director of Digital Futures Implementation at OCAD University IwB Core Faculty – Integrated Design Process Wendy Gold Founder of OpenCity Projects, Principal of Gold Brand Consulting IwB Faculty - Communications

158 People, partners, and Processes

Miles Keller MKDA Industrial Design IwB Faculty – Product Design Susan Lewin Principal and Director of Sustainable Strategies at CS&P Architects IwB Faculty – Environmental Design Xavier Masse Creative Director of Wolfson Bell IwB Faculty – Major Project, User Experience Design Christopher Pandolfi Principal of Department of Unusual Certainties (DoUC) Core Faculty – Major Project Denise Pinto Operations Director at Jane’s Walk IwB Faculty – Creative Software

Susan Speigel Principal of Susan Speigel Architect Inc.

Fernando Lopez Design 2100 Exhibition Fabrication

Core Faculty – Major Project Suzanne Stein Associate Professor at OCAD University IwB Faculty – Major Project, Research and Process Lauren Wickware Graphic Designer

Graeme Kondruss Junior Architectural Technician, George Brown College Exhibition Installation Antonia Kostiuk Web and App Interface Design and Animation

IwB Faculty – Communications and Book Project Support

Joi McConnell E-book Design

Evelyne Au-Navioz IwB - Special Projects Coordinator Visualization, Book Design Dyan Buerano Graphic Designer, School of Design Visualization Ginny Chen Graphic Designer, School of Design Visualization, Communications, Book Design

Miho Tomiyama Web and App Interface Design and Animation Steve Torok Exhibition Installation Apostolo Zeno Junior Space and Project Planner, George Brown College Exhibition Installation

Eugene Huang E-book Design Sisley Leung IwB - Design Associate Exhibition Design and Installation

Faculty team 159

IwB Working Methods

Multidisciplinary Collaboration The Institute’s approach is founded on multidisciplinary collaboration, starting with the students. The 2012/13 class was made up of ten people with backgrounds in political science, studio arts, communications, environmental design, urban geography, architecture, and environmental biology. Throughout the school year, students from Ireland, Canada and Europe contributed their expertise through charrettes. Guidance was provided by a talented group of faculty and professional advisors, representing different design disciplines, city administration, community groups and citizens.

Desk & Field Research While in Toronto, the IwB team consulted a wide array of strategic planning and city management documents obtained online and provided by the Studio at DCC. We studied the Dublin City Development Plan and synthesized the Studio’s documents on public 160 People, partners, and Processes

service re-design. We also surveyed Dublin City Beta Projects, Design 21C research, Dublinked data sets, and a variety of other civicminded organizations working on public projects in Dublin.

We spent five weeks in Dublin exploring the people, places and systems through which public services are delivered. This helped us understand user needs and points of contact between the city and citizens. Our field research methods were diverse. We developed a framework to analyze the city from the perspectives of People, Objects, Environment, Messages, Services (POEMS). We filmed and photographed, documenting our experiences day and night. We gathered information and expertise from DCC staff, community leaders, city councillors, area managers, business managers and thought leaders in a variety of fields. We also engaged people in interviews and interactive street-level activities to gather insights from citizens, residents and visitors.

162 People, partners, and Processes

Creative Scenario Research Creative scenario research allows a deeper understanding of user needs by working with a target community to prototype design concepts. Within Dublin, the ‘Camden Radial,’ a vibrant and diverse area, was used as a testing ground. By designing public seating, transportation, lighting, wayfinding, cultural identity and placemaking programs for real locations and audiences, we were able to learn more about public service design and delivery.

The design process also considered manufacturing, material usage and feasibility, while using local resources and labour where possible.

Charrettes The IwB hosts charrettes: intensive, collaborative design workshops that bring together students, community members and professionals to develop innovative solutions for complex issues. Our first charrette took place in Dublin and explored how DCC could reimagine public service delivery, anticipate changing needs, and engage the public.

Over 40 Canadian and Irish students from graphic design, architecture and industrial

design worked with city staff to design service models for departments at Dublin City Council, including plans to take them to the streets with short-term interventions to promote or inform the new service.

The second charrette gathered 200 participants from around the world in Toronto to tackle the issue of public services and the changing environments in which they are delivered. The goal was to create service delivery systems that enhance user experience and increase efficiency by using fewer resources and involving the public in their delivery and evaluation. Organized by theme, teams explored issues such as food, lighting, tourism, energy, traffic, social services and more. Teams were given case study sites in Dublin and Toronto to further develop their concepts. Teams produced spatial designs, visual and interactive elements that address public awareness, crowdsourcing and engagement. Each team’s proposal was a template for community change that could help transform Dublin, Toronto and other cities.

IwB Working Methods 163

Service Mapping The IwB team partnered with service designers and user experience professionals to examine how people interact with public and private services. Research explored the full service experience from end to end in order to understand the journey of citizens as users and DCC as provider. The team hit the street and investigated the spaces and interfaces through which services are communicated and delivered.

We spoke in-depth with Dubliners to understand needs, expectations and personal experiences at the points of service delivery. We also interviewed DCC staff across departments and shadowed public servants going about their daily duties. The research provided valuable perspectives on the intricate details of service provision and the various stake-holders involved. The team then employed a mix of service mapping techniques to lay out the various touchpoints, actors and resources that make up the service experience. By developing appropriate personas from our research and stake-holder interviews, the team was able to experiment with user scenarios and roleplaying techniques, taking different ideas through the service maps to identify challenges and opportunities for innovation.

Major issues associated with public service delivery were identified through this process.

These considerations guided the design of the final proposed service interventions, ensuring they were appropriate and achievable within the context of Dublin.

Core

Non-Core

Transactional

Non-Transactional

164 People, partners, and Processes

Listed Buildings Environmental Policies Zoning Transport Policy Local Development Frameworks

Planning Applications Decision Notes Development Control Archeology Advice and Consultation

Statutory Register Building and Landscape Design Services Allotments

Conservation Advice

Site Inspections

Conservation Areas Twinned Cities and Friendship Agreements

Tree Management and Preservation Landscape Character Evaluation

Advertisement Control Strategic Partnerships Heritage Areas Cleaning Information Stall Rental

Service Mapping-Transit Map

IwB Working Methods 165

IC ABR LF

PHYS ICA

SPATIAL MO

EDUCATION

COMMUNITY

INDUSTRIES

HOUSEHOLD

BASIC NEEDS

CITIZEN

HUMAN

HERITAGE

NT RELATIONSHIPS

VE

ME

OPPORTUNIT Y

CULTURAL P R AC TIC E S

H E A LT H

THE PUBLIC

GOVERNANCE

CIV

ECTIVITY CONN

IC E N G A G E M E NT

AIR

WAT ER

ERSE ECONOMIC DIV BASE

SOCIAL

-SUFFICIENCY SELF

SAFET Y

NETWORKS

COHESION

ECONOMIC RES

O U RC E E Q U IT

Y

WASTE

GY ENER

ENVIRONMENTAL G R E E N S PA C E

Research Synthesis & Communication Part of the IwB’s mandate is to share its research and projects with the public. During Toronto’s Design Week, we displayed our work in the gallery at the George Brown College School of Design. We developed an exhibition that visualized the results of an internal charrette titled “Communication Needs Change, Change Needs Communication.” For one week, we researched DCC’s external and internal communication practices—how the city communicates with residents and visitors, and how DCC staff communicate with each other. We then responded to the challenges we identified: connecting communities, giving residents a voice, promoting city initiatives and making it easier to use the city. The exhibit provided an opportunity to engage the public with charrette concepts built upon our research in Dublin.

166 People, partners, and Processes

Systems Design Cities are enormously complex. Diagramming the key variables and how they affect one another can reveal where cities are working at their best and worst. Systems thinking aims to reveal fundamental patterns through observing, modelling and visualizing complex variables and interdependencies. For this research phase the team generated a powerful City Systems Matrix, crucial to both theorizing and prioritysetting for the life of the project. The matrix visually articulated how we thought about and designed public services in Dublin. The various levels of relationship between city and residents were mediated by Human, Spatial, Cultural, Economic, Environmental, and Social dimensions. These dimensions guided the development of our public service interventions and helped ensure that designs did not over-look fundamental components of the issue or the context.

LOCAL AREA CITY NATIONAL

acknowledgements

Toronto George Brown College

IwB Program Advisory Committee

IwB Guest Faculty and Lecturers

Michael Dila

Nik Baerton

Matthew Milan

Gavin Baxter

Paul Rowan

Ian Chalmers

Ron Dembo

Paul de Freitas

Mark Guslits

John Furneaux

Paddy Harrington

Jim Kinney

Rich Macintosh

Fernando Lopez

Connor Malloy

Barry MacDevitt

Mazyar Mortazavi

Warren Price

Maureen Loweth Dean of Business Arts & Design

Mark Salerno

Virginia Tassinari

John Tong

Kar Yan Cheung

Anne Sado President

IwB Faculty

Luigi Ferrara Director, Institute without Boundaries and the Centre for Arts and Design, George Brown College

Laura Jo Gunter Senior Vice President Academic

Eugene Harrington Vice President

Paul Zanettos

Eyal Assaf

Project Support

Maurice Barnwell

Evelyne Au-Navioz

Juan Camacho

Dyan Buerano

Stephen Chait

Ginny Chen

Roberto Chiotti

Eugene Huang

IwB Program Coordinator

Monica Contreras

Sisley Leung

Michelle Hotchin

Wendy Gold

Fernando Lopez

Matt Hexemer

Graeme Kondruss

IwB Staff

Elise Hodson

Antonia Kostiuk

Evelyne Au-Navioz

Miles Keller

Joi McConnell

Lori Endes

Susan Lewin

Miho Tomiyama

Robert Giusti

Xavier Masse

Steve Torok

Gary Hanrahan

Christopher Pandolfi

Apostolo Zeno

Nikki Hsiao Chi Shih

Denise Pinto

Sisley Leung

Susan Speigel

Priscilla Parizeau

Suzanne Stein

A Group of Dubliners (Toronto Project Advisory Group)

Lucia Piccinni

Lauren Wickware

Kevin Haverty

Helene Vukovich Assistant Dean of Business Arts & Design

Magdalena Sabat

Jonathan Kearns

Trent Scherer

Tom Keogh

Jane Weber

Linnea Vizard

168 People, partners, and Processes

Dublin A Special Thank You To Naoise Ó Muirí, Lord Mayor

Leslie Moore City Parks Superintendent, Dublin City Council

Margaret Hayes Martin Jordan Brendan Kenny

Dublin Steering Committee John Tierney Chair, Steering Committee Dublin City Manager, 2006–2013

Philip Maguire City Manager, Dublin City Council

Dominic Byrne Head of ICT, Fingal County Council

Jean Byrne Founder, Design 21st Century

Kieran Corcoran Head, Art, Design & Printing, DIT

Hilary Murphy Fagan Public Expenditure & Reform, Dublin City Council

John O’Connor Dean of Arts & Tourism, DIT

Peter J Finnegan Executive Manager, Economic Development & International, Dublin City Council

Dick Gleeson City Planning Officer, Dublin City Council

Ali Grehan City Architect, Dublin City Council

Les Moore

Paul O’Connell

Kathy Quinn Head of Finance, Dublin City Council

Susan Roundtree

Michael O’Neill Kevin O’Sullivan

The Studio, Dublin City Council John Conroy

Deirdre Ni Raghallaigh Pauline O’Riordan Zaira Rivera Fernandez Jeremy Wales

Pat Caden Oonagh Casey

Gordon Rowland Michael Sands Natasha Sheehan Kilian Skay Shane Waring Ray Yeates

Dublin Institute of Technology Barry Sheehan, Head of Design, Assistant Head of School of Art, Design and Printing at Dublin Institute of Technology David Andrews, Student Emmet Wafer, Student

Paul Clegg

Guest Lecturer

Paddy Crosbie

Runa Sabroe

Enda Currid John Downey Charlie Downey Seamus Fogarty Jason Frehill Margaret Geraghty

Tom Leahy Executive Manager, Dublin City Council

Nicola Matthews

Michael J O’Neill South East Area Manager, Dublin City Council

Dublin City Council John Flanagan Executive Manager, Roads & Traffic, Dublin City Council

Siobhan Maher

Vincent Norton

Ruth Dowling Jim Dunne Founder, Design 21st Century

Frank Lambe Grace Maguire

Geraldine M Gorman Ali Grehan

acknowledgements

Charrettes Charrette Advisors

Anita Heavey

Jode Roberts

Raymundo Pavan

Safdar Abidi

Sureya Ibrahim

Perin Ruttonsha

Brittany Theis

Trevor Anderson

Jesse Jackson

John Ryerson

Karla Angèlica Valde

Martyn Anstice

Janet Jones

Trent Scherer

Mélanie Antoine

Angèlica Karla

Dana Seguin

Charrette Participants

Tom Barker

Daniel Karpinski

Payåm Shalchian

Scott Anastacio

Maurice Barnwell

Marcin Kedzior

Barry Sheehan

Isaac Andrade

Gavin Baxter

Miles Keller

Hsiao Chi (Nikki) Shih

Gregolio Andrade

Sébastien Binder

Olena Kobet-Singkh

Richelle Sibolboro

Andreia Arezes

Matthew Browning

Michel Labbé

Marlene Slopak

Quest Atkinson

Jean Byrne

Eunice Lam

David Smith

Hayden Aube

Geraldine Cahill

Priscilla Li

Yrsa Søgaard Gregersen

Rose Aubert

Juan Camacho

Kristina Ljubanovic

Susan Speigel

Sebastian Ayala

Asma Khanani Caporaletti

Fernando Lopez

Suzanne Stein

Talin Balian

Stephen Chait

Barry MacDevitt

Claudio Testa

Daryl Ballesteros

Irene Chong

Grace Maguire

Adam Thom

Tom Barker

Raffaella Colombo

Aidan Maher

Paul Toth

Coralie Barra

Monica Contreras

Siobhan Maher

Simon Treadwell

Ronald Benitez

Paul DeFreitas

Connor Malloy

Kriss Valiente

Artyom Bespalov

Jayashri Deshmukh

Xavier Masse

Satsuko VanAntwerp

John Blanas

Teresa Dillon

Una McGrath

Alistair Vaz

Caroline Boeckler

Annie Doona

Joseph McRae

Jeremy Wales

Saffron Bolduc-Chiong

Liam Doona

Teresa Miller

Connie Wansborough

James Bradley

Ruth Dowling

Emily Mooney

Mark Weber

Renée Bryan

Judith Doyle

Dorian Moore

Betty White

Emma Burkeitt

Tim Draimin

Ardavan Mozafari

Lauren Wickware

Allyson Burrows

Ré Dubhthaigh

Ayla Newhouse

Moira Wilson

Leonardo Cabading

Jim Dunne

Mark Nickita

Hamid Yusuf

Ney Calderon

Sarah Dwyer

Kamilla Nikolaev

Catherine Elsen

John O’Connor

Arlene Etchen

Liliana Carvalho Paloma Calvo

Siobhán O’keeffe

Charrette Guest Speakers and Advisors

Todd Falkowsky

Kevin O’Sullivan

Brenda Duggan

Lily Chen

Luigi Ferrara

Raymundo Pavan

Frances Westley

Kevin Chiu

Keith Finglas

Helen Pereira-Raso

Trevor White

Akram Chowdhury

Nuala Flood

Alexander Pilis

Gillian Foster

Sandra Poczobut

Charrette Support

Silvia Coccia

Susy Glass

Warren Price

Liliana Carvalho

Stefano Colombo

Marco Grassi

Simon Rabyniuk

Allison Chan

Ray Conway

Judith Gregory

Brendan Ralph

Lori Endes

Jesse Angelo Corbo

Michele Gucciardi

Angèlica Ramos Saavedra

Cindy Ly

Daniela Cuzzucoli

Charlotte Hale

Robert Rennick

Teresa Miller

Anesti Danelis

170 People, partners, and Processes

Allison Chan

Debby Clarke

Mariana Sarah de Aguiar

Toni Karamanlidis

Nassivera

Rudra Singh

Melissa de Nobrega

Petia Karrin

Julian Ng

Jennifer Snowdon

Mike De Oliveira

Subenthira Karunenthiran

Sara Norris

Veronica Soncini

Céline Descamps

Grainne Kelly

Ronan O Dea

Padraic Stack

Abdenur Dico

Oiseen Kelly

Donnacha O’Connell

Thomas Stevens

Colin Dorgan

Ronan Kelly

Celine O’Rourke

Tom Stewart

Andrew Doubelt

Goldwin Kendrick

Adam Oliver

Volkan Sumer

Sherry Dubeau

Imtiaz Khan

Moises Orozco

Danny Tartakovsky

Dennis Duku

Theresa Kienitz

Rodel Orpiano

Farimah Tehrani

Raymond Esteves

Antonia Kostiuk

Haiyan Park

Alex Teloniatis

Christine Nicole Farley

Ian Koudstaal

Tony Pavnik

Corey Tierney

Emmet Farrell

Emese Brigitte Kovacs

Hercules Pedroso

Christian Tjoernemark

Margaux Ferrand

Daryna Kulya

Jonatan Penado Vasquez

Lam To

Joana Ferret

Peter LeBuffe

Marta Perboni

Miho Tomiyama

Zora Figueiredo

Ryan Lee

Aby Philipson

Joseph Tontodonati

William Fonteneau

Laura Lehming

Alton Brian Pinto

Maria Torres

Ronak Gandhi

Rocky Leong

Richard Policarpo

Stephanie Tran

Alexandra Garcia

Owana Linton

Marie Therese Power

Morten Ulrich

Daniel Garnier

Andrew Little

Jason Pritipaul

Diarmuid Upton

Sara Gasman

Amélie Lorente

Michelle Prothero

Enrique Valencia

Gabrielle Gatti

Signe Lykke Mikkelsen

Gelena Rahmani

Stephan van Eeden

Ryan Gavel

Missan Madani

Adam Ramage

Patrick Vannan

Amira Gerges

Christoffer Mads Jacobsen

Prashant Rambaran

Loreto Vasconcellos

Giancarlo Giorno

Phil Magaletta

Carlos Ramos Fernández

Diane Villeneuve

Michael Gorospe

Brid Maher

Lucie Ratti

Juan Antonio Vivas

Ciara Grace

Lainey Main

Natalie Rekai

Emmet Wafer

Magdalena Gradecka

Alessandra Maman

Zakaria Rezai

Rohit Walia

Grétar Gunnarsson

Osama Mannan

Allison Rogers

Bryan Ward

Nisha Haji

Zachary Martineau

Lisa Rong

Jonathan Wheeldon

Changee Han

Alejandra Martinez Gomez

Kim Rytter Jensen

Alex Wilson

Lara Hanlon

Jordan McCallum

Luis Salazar

Kemal Yavuz

Simon Harrington

Ray McGreal

Yasiel Sambra

Marianne Yeung

Parastika Hendrajat

Thomas McHugh

Denny Samsudin

Rahel Yibrah

Linzie Hunt

Aleksandre Meparishvili

Daniel Sanchez

Crystal Yousif

Alex Huntly

Karl Merry

Natalia Sánchez Sumelzo

Marishka Zachariah

Michel Issa

Sean Miller

Dražen Sandić

Shahrooz Zayandehroodi

Christopher Jetten

Nina Mironova

Thomas Schreiber Costa

Heyab Zere

Anderson Joseph

Marlon Morand

Yifat Sela Shaik

William Zver

Darah Joseph

Mauro Moretto

Rohit Sharma

Mazhar Kakar

Gabriel Mullarkey

Ciarán Sheridan

Nazanin Kamalpoor

Alessandra Carlotta

David Sierra

172 Working Method

Basta.

Sources Quotes Page 24 Dublin City Council. Dublin City Development Plan 2011-2017. Dublin, Ireland: Dublin City Council, 2013. http://www.dublincity.ie/Planning/ DublinCityDevelopmentPlan/Pages/ CityDevelopmentPlan.aspx (accessed May 2013).

Page 54

Page 138 Irish Times. Smartening up the capital’s sustainability act. January 28, 2013. http://www.irishtimes.com/ business/sectors/commercial-property/smarteningup-the-capital-s-sustainability-act-1.967680?page=1 (accessed June 24, 2013)

Photo Credits Page 34

Jonas Mortensen, Frederik Jonsbak Rohde, Klaus

“Mobile City Hall.” City of Boston.

Rovsing Kristiansen, Maria Kanstrup-Clausen,

“Hack the City.” Florian Riviere.

andMarianna Lubanski, eds. Danish Smart Cities: Sustainable Living in an Urban World. Copenhagen, Denmark: Copenhagen Cleantech Cluster, 2012. http://www.cphcleantech.com/media/2021654/ smart%20city%20rapport_indhold_final_low.pdf (accessed May 2013) Page 82

Page 88 “Chicago Public School Misconduct vs. ISAT scares.”

2013. City Forward. http://cityforward.org/wps/wcm/ connect/CityForward_content/City%20Forward/ Explorations/a99247804f616fb2b94cfd73fada0599 (accessed May 2013) Data courtesy of: Chicago Data Portal

Dublin City Council. Why Dublinked? http://www. dublinked.com/?q=aboutus (accessed June 2013).

Page 110 Jonas Mortensen, Frederik Jonsbak Rohde, Klaus Rovsing Kristiansen, Maria Kanstrup-Clausen, and Marianna Lubanski, eds. Danish Smart Cities: Sustainable Living in an Urban World. Copenhagen, Denmark: Copenhagen Cleantech Cluster, 2012. http://www.cphcleantech.com/media/2021654/

Page 114 https://neighborland.com/ http://www.citizensnyc.org/about/media_kit.html All other photos courtesy of Michelle Hotchin and/or the students of the Institute without Boundaries

Printer

smart%20city%20rapport_indhold_final_low.pdf

Andora Graphics Inc.

(accessed May 2013)

www.andoragraphics.com