Measure
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A combination of this month's PMR data, last 2 Taken from your monthly budgets months intranet FP34C submission and items and converted into a Weekly, Last 4 paid by the NHSBSA for previous months Week and YTD figure
Variance ≥ 0%
Variance between 0% & -3%
Variance ≤ -3%
The number of prescription items dispensed compared to the same period last year
A combination of this month's PMR data, last 2 The number of items paid by the months intranet FP34C submission and items NHSBSA last year as according to paid by the NHSBSA for previous months PPD Statement
Variance ≥ 3%
Variance between 3% & 0%
Variance ≤ 0%
The number of patients nominated to the EPS in your pharmacy
Number of nominations set for the pharmacy from the latest HSCIC data, updated weekly
Individually set by the Regional Managers for each pharmacy
Variance ≥ 0%
Variance between 0% & -10%
Variance ≤ -10%
10 per week until Flu season where it reduces to 4 to allow for flu workload. 7 per week once Flu season is complete
Variance ≥ 0%
Variance between 0% & -10%
Variance ≤ -10%
≥ 3 NMS / 1000 items
≥ 2 NMS / 1000 items
< 2 NMS / 1000 items
Variance ≥ 0%
Variance between 0% & -20%
Variance ≤ -20%
What is Measured??
How is it Measured?
Items Vs 1 Budget
The number of prescription items dispensed compared to your pharmacy budget set by the company
2 Items LFL
3
EPS Nominations
How is the Goal Calculated?
4 MUR
The number of completed MUR’s for The number of completed MUR’s for your your pharmacy pharmacy.
5 NMS
The number of completed NMS’s performed at your pharmacy
The number of completed NMS’s performed at 3 NMS completions per every 1000 your pharmacy according to PMR data items pharmacy dispenses
6 Flu
The number of Flu vaccines delivered by your pharmacy
The number of Flu vaccines delivered at your pharmacy according to PMR data
7 Other Services
The total value of other services (excluding MUR’s, NMS, Flu & Private PGD’s)
Taken from your monthly budgets Estimated based on other services as reported and converted into a Weekly, Last 4 on the intranet in the last 3 months Week and YTD figure
Variance ≥ 0%
Variance between 0% & -20%
Variance ≤ -20%
8 Retail Sales
The total value of retail sales performed by the pharmacy
Sales information from EPOS. (This includes Private PGDs, Private Rxs, however excludes NHS item levy charges)
Taken from your monthly budgets and converted into a Weekly, Last 4 Week and YTD figure
Variance ≥ 0%
Variance between 0% & -3%
Variance ≤ -3%
Estimated based on the difference between levy payments taken in the pharmacy compared to payments deducted by the NHS BSA for paid prescriptions
The goal is to have a difference of no more than 4 charges lost in a month
Lost between -50% & +200% of the goal
Between -200% to 50% & 200% to 400%
Lost >-200% & gained >400% of the goal
Variance ≥ 0%
Variance between 0% & -20%
Variance ≤ -20%
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The difference between payments taken in the pharmacy compared to 9 Levy Loss (Est.) payments deducted by the NHS BSA for paid prescription items
Individually set by the Regional Managers for each pharmacy
10 Training
The number of training modules completed by the pharmacy team each month
The number of colleagues to have completed the 2 monthly mandatory intranet training modules within the current month
The goal is for each pharmacy team colleague to compete both mandatory modules each month
11 Customer Care 12 New (TBC)
Under Review for Buzz Box -
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