Process book bus

Process Book

Public Transportation Hannah, Asal, Max, Jared IND 477/DES 647 Fall 2015

Table of Contents

3. Research

21. Co-design

& Process Finding

1. Design Problem

9. Initial Cultural

5. Initial Survey

19. Second Survey

Probes

7. Observations

11. Framework

15. Second

Mapping

25. Design

Cultural Probes 13. Initial

Interviews

23. Design Principles

Solutions

17. Second

Interviews

Design Problem

WHAT

WHY

1

Many college students are not satisfied with the bus system and the inconvenient bus schedules. Also, college students feel unsafe when walking back from bus stops at night.

Safety is first! All students should feel safe especially in a school environment. Prioritizing safety first helps students feel calm and at ease.

Observations We observed that many people use their phones while waiting for the bus and while on the bus.

Phones can be a primary tool to solve the problem of safety, conveniency, and privacy.

7

How can we use phones as a solution?

?

Second Interviews questions about: interactions with the others

scheduling

safety concerns

I don't normally start conversations

Safety is a concern

I usually just read in the bus

Tell us about your interactions with other people while using the bus…

How do you start a conversation with the others there?

How do you feel about the ones that suddenly start a conversation with you?

Imagine a bus system that has 3 times more vehicles, but has no schedule. How do you feel about it? For example, you just know that it’ll arrive every 3-7 minutes. But no exact time.

Don’t you prefer it?

Do you have any safety concerns while waiting or on the bus?

Examples? What do you do to deal with this concern?

17

3 Different Archetypes Based on the Results of Deeper Interviews Undergraduate Student

Father of a Family

Recently Graduated

21

53

27

8 Attributes Have been found and selected to examine in the second survey >>

Second Survey

PRIVACY

USE OF TECH

PERSONALITY

SAFETY CONCERN

SAFETY

TIME

TRUST

COST

19

Design Solutions

25