Apresentação Jason Associates Brandia

Page 1

jason associates 速 proprietary & confidential, 2008

FUTURE OF CONSULTANCY


jason associates 速 proprietary & confidential, 2008

ITS ALL ABOUT THE


jason associates 速 proprietary & confidential, 2008

INFORMATION EXPLOSION


jason associates 速 proprietary & confidential, 2008


jason associates 速 proprietary & confidential, 2008

MANAGMENT IS CHANGING


jason associates 速 proprietary & confidential, 2008

CULTURE DIFFERENTIATES


jason associates 速 proprietary & confidential, 2008

EVEN WATERMELLONS


jason associates 速 proprietary & confidential, 2008

CONSULTING HAS CHANGED


jason associates ® proprietary & confidential, 2008

WHAT IS CONSULTING? • • • • •

SELLING ADVICE HELPING SOLVE PROBLEMS LEARNING BY TEACHING SELLING BRAIN CAPACITY SELLING EXPERIENCES - EMOTIONS


jason associates 速 proprietary & confidential, 2008

CREATIVE VS ANALYTICAL


jason associates 速 proprietary & confidential, 2008

Analytics ANALYTICAL THINKING


jason associates 速 proprietary & confidential, 2008

CREATIVE THINKING


jason associates 速 proprietary & confidential, 2008

GANESH MULTITASKING


jason associates ® proprietary & confidential, 2008

KSF’S: TALENT BLENDING • RIGHT GRAPES • RIGHT BLEND • RIGHT ENVIRONMENT


jason associates 速 proprietary & confidential, 2008

DIVERSITY


jason associates 速 proprietary & confidential, 2008

COLABORATION


jason associates 速 proprietary & confidential, 2008

ORGANIZATIONAL ARCHITECTURE


jason associates 速 proprietary & confidential, 2008

COLABORATIVE ARCHITECTURE


jason associates 速 proprietary & confidential, 2008

LOOK AT THE PROCESS


jason associates 速 proprietary & confidential, 2008

CONSULTANTS DO: CUT, COPY, PASTE ?


jason associates 速 proprietary & confidential, 2008

INFLUENCING CLIENTS


jason associates 速 proprietary & confidential, 2008

CLOSE DEALS


jason associates 速 proprietary & confidential, 2008

COLLECTING


jason associates 速 proprietary & confidential, 2008

Extroverted Personality ? IDEAL CONSULTANT


jason associates 速 proprietary & confidential, 2008

Vision THINK THE UNTHINKABLE


jason associates 速 proprietary & confidential, 2008

Adaptability FLEXIBILITY


jason associates ® proprietary & confidential, 2008

Intuition Trust your gift…

if haven't got it…get it


jason associates 速 proprietary & confidential, 2008

Communicator COMMUNICATOR


jason associates 速 proprietary & confidential, 2008

Sureness

REMEMBER CONFIDENCE ?


jason associates 速 proprietary & confidential, 2008

HUMBLENESS


jason associates 速 proprietary & confidential, 2008

Yielding Spirit*

Happy to Comply*


Jason Critical Competencies

jason associates ® proprietary & confidential, 2008

SOME COMPETENCIES

• • • • • • • •

Analytical & Creative Thinking Communication Skills Outgoing Spirit Entrepreneurial Spirit Business / Finance Acumen Diverse Academic Background Self Sureness Influencing Skills

• • • • • • •

Autonomy Self-Assurance Intellectual curiosity Cultural Awareness Geographic Diversity (Preferred) Hands On Approach Tolerance & Humbleness


jason associates ® proprietary & confidential, 2008

VALUES • • • • • •

COURAGE HONESTY GENEROSITY HUMBLENESS SENSITIVE JUSTICE

• • • • •

FAITH TRUTH ALTRUISM PASSION PERSEVERANCE


HUMAN SIGMA – EXPERIENCE IS ALL! AVERAGE MONTHLY SPENDING BY CREDIT CARD CUSTOMERS

$300 $251

$200 $136

$136

Rationally satisfied

Dissatisfied

$100

$0 Emotionally satisfied

Copyright © 2005 Harvard Business School Publishing Corporation. All rights reserved.

jason associates ® proprietary & confidential, 2008

O Poder do Human SigmaTM (cont.)

Estudos demonstram que Clientes Insatisfeitos e Clientes Racionalmente Satisfeitos apresentam os mesmos gastos mensais. Porém, Clientes Emocionalmente Satisfeitos apresentam gastos médios mensais 2X superiores.


HUMAN SIGMA – EXPERIENCE IS ALL! ATTRITION RATES OF BANK CUSTOMERS ( account cl osur es per six mont hs)

7% 6%

6.0%

5.8%

Rationally satisfied

Dissatisfied

5% 4%

3.8%

3% 2% 1% Emotionally satisfied

Copyright © 2005 Harvard Business School Publishing Corporation. All rights reserved.

jason associates ® proprietary & confidential, 2008

O Poder do Human SigmaTM (cont.)

O ratio de perda de clientes Emocionalmente Satisfeitos é praticamente ½ comparativamente aos Clientes Insatisfeitos e Clientes Racionalmente Satisfeitos.


HUMAN SIGMA – EXPERIENCE IS ALL! High

These partially optimized units are

1.7

Times more effective than the baseline

3.4

Times more effective than the baseline These partially optimized units are

[ 1]

Baseline Units are not optimized Low

These optimized units are

1.7

Times more effective than the baseline

Empl oyee Engagement

Copyright © 2005 Harvard Business School Publishing Corporation. All rights reserved.

THE INTERACTION OF EMPLOYEE AND COSTUMER ENGAGEMENT

Cost umer Engagement

jason associates ® proprietary & confidential, 2008

O Poder do Human SigmaTM

High

As unidades de negócio locais com níveis moderadamente elevados de envolvimento dos colaboradores e consumidores são, em média, financeiramente mais efectivas do que as unidades com elevados níveis de envolvimento de apenas uma das partes.


HUMAN SIGMA – HOW IT WORKS... jason associates ® proprietary & confidential, 2008

Alavancas do Human SigmaTM

Orgulho

O cliente sente uma identificação positiva com a empresa

Carreira

O colaborador sente que as suas atitudes têm impacto na carreira

Confiança

Compensação

O cliente sente que a empresa cumpre as suas promessas

O colaborador é compensado através de prémios, incentivos, etc

CLIENT ENGAGEMENT

EMPLOYEE ENGAGEMENT Reconhecimento

Integridade

O colaborador é reconhecido pelos seus sucessos

O cliente sente que a empresa o trata como ele merece

Paixão

O cliente sente que a empresa é insubstituível

Valor

O colaborador é ouvido e valorizado o seu contributo


jason associates 速 proprietary & confidential, 2008

ORGANIZATIONAL GENOMA


potencial

jason associates ® proprietary & confidential, 2008

GENOMA MATRIX

contribuição


jason associates 速 proprietary & confidential, 2008

CHARACTER IS LIKE A CHASIS


IT’S NOT YOUR CULTURE jason associates ® proprietary & confidential, 2008

VALORES

SOCIALIZAÇÃO & CONVIVIO

CULTURA CORPORATI VA CERIMÓNIAS & RITUAIS

LENDAS & LINGUAGEM


jason associates ÂŽ proprietary & confidential, 2008

Experience ≠Talent


jason associates ® proprietary & confidential, 2008

DIFFERENTIATION STRATEGIES

• • • • •

Specialization Industry Functional Geographic One-Stop-Shopping


jason associates 速 proprietary & confidential, 2008

LEARNING


jason associates 速 proprietary & confidential, 2008

EXPERIENCE


jason associates 速 proprietary & confidential, 2008

SIZE VS QUALITY


jason associates 速 proprietary & confidential, 2008

FREE ADVICE


LIFESTYLE VS. BURNOUT

jason associates 速 proprietary & confidential, 2008


jason associates 速 proprietary & confidential, 2008

INCENTIVE VS. STIMULATION


jason associates 速 proprietary & confidential, 2008

YOU RECRUIT IN THE SAME SECTOR!


jason associates 速 proprietary & confidential, 2008

OBRIGADO

Customizado , com muito prazer para a


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