Jazmyne Knox
Architecture
_Resume.
JAZMYNE KNOX | Architectural Intern jazmyne101@gmail.com
803-727-2782
WORK EXPERIENCE Beauty Advisor Clinique 01/2019 - 09/2019
- Worked in a team to set sales goals - Actively listened to consumer makeup needs and producing creative solutions to their satisfaction - Built client lists and reputation with customers through follow-up calls
Front End Specialist AC Moore Arts and Crafts Store 08/2018 - 01/2019
- Made sure customers entered and left with great customer service -Managed cashiers and drove high checkout speed -Handled advanced transactions including refunds, price adjustments, and exchanges
jaknox21.myportfolio.com
Savannah, GA, USA
TECHNICAL (IT) SKILLS Graphics
Hand Drafting, Sketching, AutoDesk AutoCad, ArcGIS, Adobe: Photoshop, Illustrator, Indesign, AfterEffects, XD
Bim & 3D Modeling
Sketchup Pro, Revit, Rhino, 3DS Max
Platforms
Windows and Mac OSX operating systems, Word, Powerpoint, Excel, Google Drive
Other
Consumer Journey Mapping, Basic HTML
EDUCATION BFA Architecture Major Architectural History and Drawing Minor Savannah College of Art and Design (SCAD) Expected Graduation: August, 2020
-Answered calls and organized front end merchandise
- Spatial Dynamics and Computation
Whole Body Team Member Whole Foods Market 01/2017 - 02/2018
- Architectural Phenomena
- Sold supplements and body care - Created innovative marketing techniques - Organized team building excercises - Learned about making retail sales and understanding the needs of customers
COMMUNITY SERVICE Savannah LGBT Center SCAD Sidewalk Festival CityArt Gallery Habitat for Humanity
- Buildings, Organisations and Networks - Design as a Knowledge-Based Process
SKILLS Presentation, Public Speaking, Listening Perseverance, Teamwork, Written/Oral Communication, Creativity/Problem Solving
PERSONAL PROJECTS (Portfolio Work) Zunzi’s Customer Mapping Museum of Gender Arts Community Recreation Center City-Centered Research
_Index.
1. Museum of Gender Arts..........07
2. Resilient Community Center...15
3. Service Blueprinting...............18
4. Portraiture..............................23
5. A Child’s Sanctuary................27
Museum of Gender Arts Emmet Park Winter 2018 10 week duration Museum of Gender Arts at Savannah GA. “Being gay is like glitter. It never goes away.� -Lady Gaga The concept of this project is based around the idea of equality versus equity and its place within nature. By visiting this museum, visitors will have a better understanding of their role in society and nature. In order to understand out place we must understand what is above us and below is and realize that we are not less than or greater than each other but play a role in our experiences.
Project Description
I wanted to create of space for the LGBT Center of Savannah. Through my volunteering time and analysis, I learned that they frequent the nearby bars and the LGBT Center is too small to accomodate all the members.
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_Site Analysis Drawings
Confusion
08
Moods
Project Description
Closure
Pause
09
_Conceptual Diagrams
_Entry.
_Axon.
11
_Context.
_Sections
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Community Center Georgia Railroad Museum Spring 2019 10 week duration Recreational Center in Savannah GA.
Project Description
The goal of the project is to create a sustainable refuge area for low-income families that also serves as a recreational center including a gymnasium, food storage, classrooms etc. The site includes a bridge that once served as an American Railway. I wanted to use the bridge as a means for emergency vehicles as well as a community food garden that can withstand a hurricane. Another issue with the site was combating flooding that occurs in Savannah.
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Service Blueprinting Zunzi’s Spring 2019 10 week duration Restaurant in Savannah GA.
“Space design can directly impact human factors such as employee productivity, happiness, and consumer behavior. How can service designers strengthen our understanding of the relationships between physical and digital space in order to create impactful experiences?” -Alice Chiang
Project Description
Over the course of a quarter I was able to work with a business to determine a means of streamlining their business. I relate this to architecture because it’s the best way to understand and research people and their effect on the world around them. I was able to interview employees in every area of the business and have hands on experience being a customer. The purpose of service design is to make products and services more efficient in a comprehensive and attractive way. I’m interested in combining service design in architecture in my work and plan to do so in the future.
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KATIE COLLINS . SERV 216 . SPRING 2019
CUSTOMER JOURNEY MAP
ZUNZI'S TAKEOUT AND CATERING PARKS FOUR BLOCKS AWAY IN FREE PARKING
NOTICES ZUNZI'S SIGN
JILLIAN WENNER
HEARD THAT THE FISHERMAN'S DECK IS GOOD
READS THE MENU FROM OUTSIDE
STEPS INSIDE AND KEEPS READING
SHE RECOGNIZES EMPLOYEE A
SHE NOTICES A SWEATY EMPLOYEE.
ASKS A FRIEND WHAT IS IN THE DANK SAUCE
FRIEND REPLIES THAT SHE DOES NOT KNOW
EMPLOYEE A ASKS IF IT IS FOR THE PATIO.
SHE ASKS EMPLOYEE A FOR A FISHERMAN'S DECK.
SHE CONTINUES TO READ THE MENU.
JILLIAN SAYS OK.
EMPLOYEE A RESPONDS THAT IT IS THE HONEY.
JILL ASKS WHAT MAKES THE DANK SAUCE NOT VEGAN
EMPLOYEE A OFFERS TO ANSWER QUESTIONS
EMPLOYEE B ASKS WHAT JILLIAN ORDERED
JILL RESPONDS THAT SHE ORDERED THE FISHERMAN'S DECK
EMPLOYEE B RINGS JILLIAN'S ORDER INTO THE SYSTEM
PREPARATION TO ARRIVE
INITIAL INTERACTIONS
ORDERING A MEAL JILLIAN WAITS IN LINE TO GET TO THE REGISTER
JILLIAN AFFIRMS THAT IT IS
SHE ARRIVES AT THE REGISTER PURCHASE
JILLIAN SIGNS FOR HER PURCHASE
EMPLOYEE B ASKS JILLIAN TO SELECT A TIP
EMPLOYEE B RETURNS HER CARD
A GUEST ASKS IF JILL WOULD LIKE A FREE SANDWICH
JILL ASKS EMPLOYEE C FOR WATER.
JILLIAN ASKS FOR A GLASS OF WATER.
EMPLOYEE B INSTRUCTS THAT SHE CAN GET IT FROM THE BACK ENTRANCE.
EMPLOYEE A SAYS HE WASN'T SURE IF ANY OF THE OTHER SAUCES WERE OK BECAUSE THEY WEREN'T VEGAN, SO HE LEFT THEM OFF.
EMPLOYEE A PRESENTS HER SANDWICH
JILL CHOOSES THE LOWEST TIP BECAUSE SHE ASSUMES THEY ARE WELL-PAID
SHE HANDS HER CARD OVER
JILL IS GREETED BY EMPLOYEE C.
JILL ASKS IF ANY HAVE BEEF OR CHICKEN IN THEM
EMPLOYEE A SAYS THEY DO NOT AND ASKS IF SHE'S LIKE THEM
JILLIAN SAYS SHE WOULD LIKE THE SAUCES
EMPLOYEE A TAKES THE SANDWICH BACK
EMPLOYEE B GIVES JILL HER RECEIPT
SHE WALKS TO THE BACK TO GET WATER.
SHE PLACES HER FOOD ON A PATIO TABLE
SHE WALKS OUT TO THE PATIO.
JILL PICKS UP NAPKINS.
JILL RECEIVES HER SANDWICH WITH SAUCES
GUEST EXPLAINS CHEESE WAS MISTAKENLY PUT ON THE SANDWICH
JILL ACCEPTS THE SANDWICH.
JILL FILLS HER CUP AT THE FOUNTAIN
SHE RESPONDS THAT SHE IS DOING WELL.
EMPLOYEE D ASKS IF JILL IS DOING ALRIGHT
RECEIVING THE PURCHASE EMPLOYEE C GIVES HER A CUP WITH ICE AND TELLS HER TO FILL IT AT THE WATER FOUNTAIN THOUGH THE HALLWAY.
JILLIAN SAYS YES AND ASKS WHY
JILLIAN NODS WHILE SHE IS CHEWING
EMPLOYEE C ASKS HOW THE FOOD TASTES.
SHE COMMENTS ON HOW MESSY THE FOOD IS
SHE CONTINUES TO EAT.
EMPLOYEE G ASKS TO TAKE THE TRAY AWAY,
SHE SQUEEZES LEMON JUICE ONTO HER FISH
SHE SITS DOWN.
PREPARING TO EAT SHE SAYS SHE DOES NOT KNOW THEM
JILLIAN BEGINS TO EAT
ANOTHER CUSTOMER APPROACHES JILL AND ASKS IF SHE HAPPENS TO KNOW ONE OF HER OTHER FRIENDS
EATING THE MEAL
EXITING THE ESTABLISHMENT SHE FINISHES HER SANDWICH.
JILL RETURNS TO HER PATIO TABLE
JILL RESPONDS YES AND HANDS IT TO HIM.
SHE GETS UP AND PICKS UP HER BAG.
JILL LEAVES THROUGH THE PATIO FENCE GATE.
SHE TAKES HER OTHER SANDWICH
KATIE COLLINS . VIDIHIKA KHANNA . JAZMYNE KNOX SPRING 2019 SERV 216
SERVICE BLUEPRINT
ZUNZI'S TAKEOUT AND CATERING STAGES Major movements in the journey.
CUSTOMER ACTION
PREPARATION
READING THE MENU
Reads the menu online the night before.
Reads the menu from the sidewalk outside.
The journey of the customer shows their actions in the Zunzi's dining experience.
TOUCHPOINTS Physical objects that connect the customer to the experience.
Zunzi's website
Parks four blocks away in free parking.
Transfers money a few hours prior.
Sees Zunzi's from a block away.
Online banking app
Exterior signage and flags
Steps inside and stands against the back wall.
Makes eye contact with an employee.
ORDERING
Asks her friend about a menu item ("padkos").
Asks employee about the menu item ("padkos").
Moves back to the line, by the first employee.
Asks for all of the toppings.
Continues to read the menu.
Continues to read the menu.
Moves to the cash register to place an order.
Asks for a Fisherman's Deck.
Menu board
Menu board
In-store signage
Menu board
Employee smiles and nods toward the customer.
Employee offers to answer any questions about the menu.
FRONTSTAGE ACTION
Cashier says she can order with the employee she had just spoken to.
Frontstage employees are those visible to the customer, and their actions directly support the customer action journey.
RECEIVING
PAYMENT
Moves back to the cashier.
Says she would like her food for the patio.
Asks for chips as a side.
Tells the cashier what she ordered.
Asks for a glass of water.
Says she would prefer the sandwich alone.
Provides her card to the employee.
Asks if the glass of water is free.
Employee points her to the cashier.
Employee asks where she will be eating.
Cashier asks what she ordered.
Cashier says the chips are an additional cost.
Receives her sandwich.
Digital screen
Plastic tray
Cashier announces her total.
Cashier tells her to go to the back entrance.
Exits the front of the store.
Signs for her purchase and gives a tip.
In-store displays
Employee asks for modifications.
Stands against the wall by the register.
QC delegates tasks to other employees.
Cashier asks her to choose a tip amount.
DINING
Bread person prepares sandwich base.
Asks for a glass of water.
Goes to the back entrance of Zunzi's.
Fills her cup at the water fountain.
Walks through the connected office space.
Foam cup
Finds an available patio seat.
Exits to the patio.
Tells an employee that she is well.
Begins to eat her sandwich.
Says that the food is excellent.
Says that the food is very good.
Picnic table
Cashier gives her a cup with ice and tells her to fill it at the water fountain.
Gives her tray to an employee.
Finishes her sandwich.
Napkins
Employee asks how she is doing.
Employee asks how the food is tasting.
Employee asks to take her tray away.
Employee asks how the food is.
Chicken person prepares protein. QC hands the sandwich over the counter.
BACKSTAGE ACTION
Vegetables are prepared in prep.
Backstage employees are those invisible to the customer, and their actions indirectly support the customer action journey.
Chickan and bread are baked.
SUPPORT PROCESSES
POS System
Systems, objects, or technologies that are used by Zunzi's.
Air conditioning is pleasant.
CUSTOMER INSIGHTS Customer positive and negative feedback about the Zunzi's experience.
Store smells delicious.
Positive Negative
I received my sandwich quickly and it was accurate.
Space is small and cramped.
I am unsure if there is a line. I don't know where to stand.
I don't understand some words. The menu has too many options.
COMMENTS Specific areas of interest and questions to consider.
Can the flow of traffic be redesigned?
How can the menu be clearer to new customers?
I don't know where to order.
I am confused about where I am supposed to go. I thought chips were included.
I don't want to give a tip because I am not sure who is receiving it.
This sandwich is expensive.
This feels like an adventure. I am not sure if I am in the right place because it doesn't look like Zunzi's.
I don't know where to stand.
Can the tipping process be made transparent to guests?
Is there another way to get water to guests from the fron of the store?
The flavors are delicious and unique. There is enough sauce to dip my sandwich into. I have to put my bag on the floor because it fell off of my chair.
Exits through the patio gate.
I like that Zunzi's in disorganized because it feels authentic.
The size of the sandwich is worth the money I paid for it.
_Final Blueprint.
_Portrait of a Traveler.
Portraiture Side Project Winter 2020 20 week duration Museum of Gender Arts at Savannah GA. “It’s one thing to make a picture of what a person looks like, it’s another thing to make a portrait of who they are.” — Paul Caponigro
Project Description
I chose to include portraits into my portfolio because they speak to my analysis of people and their nature. People shape our buildings and our faces are how we define and recognize one another. My portraits are done in pastels and charcoal on flesh toned paper. The chiaroscuro within each piece emphasizes sunlight in how it relates to site and place. I draw many portraits in my spare time and each one comes with new challenges because we’re different people who walk different paths but sharing common feelings of love, sadness, anger, and joy.
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_Portrait of an Angry Man.
_Portrait of an Artist.
_Classroom Space.
_Dorm Room Space.
A Child’s Sanctuary Downtown Savannah Fall 2019 10 week duration A day camp for children in Savannah GA. “As a child I felt myself to be alone, and I am still, because I know things and must hint at things which others apparently know nothing of, and for the most part do not want to know.” ~ Carl Jung
Project Description
This project supports the psychological mindset of children by reflecting on their scale and impact in the biosphere through the withdrawal of urban spaces. I started this project by analyzing the influence both science and religion have on children. Religion is very prominent in downtown Savannah with a lack of scientific facilities. I wanted to give children a space to unravel their developing minds and go through the world as they please in a free environment. The goal of the assignment was to create a building with over 5 floors but I also wanted to create a large outdoor space so I worked within that challenge to create my three spaces that are connected by a path.
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Parking Level Plan
Roof Plan
_Conceptual Diagrams
Creating an open campus designed to foster a holistic built environment with a focus on providing a balance of education, creative outlets, and play.
Precedent #1 Title: Climb a Social Tree Architect: Guitart Song Uses bamboo poles and plexi platforms where the corners are preforated to allow the poles to stay in place. Works by tension and gravity and the pavilion can be easily dismantled and stored. (Source: dio Inno Architecture)
Precedent #2 Title: House NA Architect: Sou Fujimoto Architects Floor plates linked by a variety of floors and ladders. Sratifying floor plates in a furnitur-like scale allows the structure to serve many functions including circulation and seating. (Source: ArchDaily)
A
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11'
- 0"
47' 1
1/2"
East Elevation
Section A
floors in a ture
Activating Alleyways
Facades Attached to Columns
Underground Parking
Connecting spaces with zipline and paths
52' - 9 1/2" 18' - 3 1/4"
16' - 5 9/16"
17' - 7 9/16"
8' - 0"
8' - 0"
8' - 0"
8' - 0"
9' - 3 3/4"
18' - 0 5/8"
Section AA
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ng _Floor thePlans.psychological mindset en by reflecting on their scale act in the biosphere through the al of urban spaces.
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Parking Level Plan
Roof Plan
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Creating an open campus designed to foster a holistic built environment with a focus on providing a balance of education, creative outlets, and play. -
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Precedent #1
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Roof Plan
Title: Climb a Social Tree Architect: Guitart Song Uses bamboo poles and plexi platforms where the corners are preforated to allow the poles to stay in place. Works by tension and gravity and the pavilion
ft Sha 9
ator Elev Stair c
10
ase
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Boys
Boys
Girls
Utili ty 13
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Dorm
Bath room 7
Bath 6
11
Com m
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Girls
8
room
Dorm
12
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2nd Floor Plan
6th Fl
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9
4
Elev
ator
Sha ft
Stair case
10
Stair c
ase
Clas s Boys
Hallw Boys
Bathr 7
Girls
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Utilit y 13
6
11
Com m
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with a focus Bath
Girls
3
ay8
5
12
Stair case 4
Clas s
Prep
room
Dorm
room
Dorm
Co m
5
Roo
ma nd O ffice 2
Hallw 3 -
puter 1
ay Prep
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Ro o m
Floor Plan
exi platforms forated to -
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room
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Room
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