Steel City News April 2016

Most Outstanding Regular Local Publication 2015

Steel City News

Facebook: Our Top 5 Tips What you need to know to make your Facebook page effective!

Public Speaking!

The World President Visit!

Meet the Yorkshire Regional Group Chair

Read all about the World Presidents visit to Sheffield!

How to grow the confidence!

Find out why he chose to take the role on National Board.

April 2016

Contents Feature

Welcome

Page 3

Peace is Possible

4

Events Diary

5

Deputy’s Corner

6

Around Yorkshire

7

The JCI World President: His Visit to the Steel City

8 -9

Meet National Board

10

Facebook: Our Top 5 Tips

11

Free Facebook Planner

12

Public Speaking: Build Your Confidence

13

Volunteering: More Than Just Time 14 The Twinning Weekend

15

Get Your JCI Sheffield Hoodie

16

Leaders Should be Chameleons: Bobby Singh

17 - 18

Hello There So many people have said to me in the past make sure you enjoy your year as it flys by, I didnt think it would fly by as fast as it is. We have had such an awesome month in March.

I would like to first of all congratulate Brogan O’Callaghan who I nominated for member of the month in the UK. Brogan was nominated for all her organisation as project lead for our first Meet JCI Sheffield night. The night was a complete sucess with new members signing up to our outstanding organisation. We were even lucky enough to have Ben Hawley our National Membership Director there on the night to help process all new members and payments. Brogan really worked hard with the team and I was over the moon when I found out she won member of the month.

As a chamber we had the greatest honour of hosting World President Pashcal Dike. Having the World President in the city gave us a massive opportunity to open some doors with some great organisations and giving Paschal a stage to inspire members with his own personal JCI story. I won’t share too much more with you as Mark Smith has written a fantastic piece sharing his experiences of the day. If you would like to write a blog about a JCI event you have been to and would like it to feature in this magazine please contact Ryan Pilkington.

This month also saw Neal, Mark, Ryan P and I take part in the Cathedral Archer Project Lent Appeal - I gave up chocolate, Mark gave up Mcdonalds, Neal Crisps and Ryan Coffee and Takeaways from this we have managed to raise a considerable ammount of money for the project. If you would like to support as well please feel free to go to www.justgiving.com/jcisheffield2016cap and make a donation.

As we take a step forward into spring we have plently of opportunities for you to get invovled. We are going to be running the small grants scheme programme again watch for further details to be launched before summer. We will also be looking at doing a peace is possible campaign inline with Paschal’s global initiative. We are looking for a project team leader and project team members to take part in this if you are interested please contact Neal Stirk or I. This month also sees the launch of our new corporate sponsor packages, a project that has been headed up by Ryan Stuchbury our Business and Strategic Partnership Director. If you would like to find out more about these packages or how JCI and your business could become partners, please dont hestiate to contact Ryan S. I hope you enjoy reading this months magazine and find some of our new ‘take away’ features useful, such as using facebook to its full potential and how great leaders have to be chameleons, an awesome blog by Bobby Singh.

Continue to achieve awesome. I would also like to put a personal note to wish Katie Jackson Sheffield member and Henry Appleyard Doncaster Member the very best of luck dancing in this years Not So Strictly Come Dancing for chairty SAFE@LAST on Saturday night!

Gareth 2016 JCI Sheffield President gareth.carson@jcisheffield.org.uk

The Peace is Possible campaign mobilizes young people worldwide to create awareness, advocate, take action and commit to an everlasting world peace.

The campaign aims to build a coalition of like-minded stakeholders from all sectors of society that are committed to the purpose.

By making your commitment to the Peace is Possible campaign, you commit to: • Create awareness in your community and network by making your online commitment to peace and by sharing your commitment and plans to create peace.

• Take action by advocating for peace or creating peace events in your community that advance the Global Goals for Sustainable Development.

• Build a local or national coalition of like-minded stakeholders from all sectors of society who are committed to the purpose in your community or country.

Commit to making peace possible at www.jci.cc

#PeaceisPossible

Events Diary 12 Apr

Making The Connection Event Type: Training Venue: Holiday Inn Express Date: 12th Apr, 2016 Price: Free

15 Apr

JCI Scotland National Conference 2016 Event Type: International Venue: Edinburgh, Scotland Date: 15th Apr, 2016 Price: £135

19 Apr

Gripple Business Tour Event Type: Business Venue: Gripple, Savile Street East, S1 7UQ Sheffield Date: 19th Apr, 2016 Price: Free

27 Apr

Networking Wednesday Event Type: Business Venue: Bloo88, West Street, Sheffield Date: 27th Apr 2016 Price: £5

29 Apr

April Social Event Type: Social Venue: Mama & Leonies, Sheffield Date: 29th Apr, 2016 Price: Free

14 - 15 May

Public Speaking Academy 2016 Event Type: National Event Venue: BBP - Birmingham Date: 14th May, 2016 Price: TBC

19 May

Employment Law: Know Your Rights Event Type: Training Venue: Holiday Inn, Date: 19th May, 2016 Price: Free

25 May

Networking Wednesday & Cracking Confidence Event Type: Training, Business Venue: Holiday Inn, Date: 25th May, 2016

For more information head to our website http://www.jcisheffield.org.uk/events

Deputy’s Corner Well what a month March has been we’ve had some fantastic training, hosted our first meet JCI night of the year and met the JCI World President.

So to kick off we had our the official JCI training course ‘JCI Admin’ delivered by our very own Mark Smith.

The content is fascinating and the training title just doesn’t give itself justice! It prompts a lot of interesting conversation about how we run as an organisation Neal Stirk around the idea of giving members ‘a year to lead’ 2016 JCI Sheffield Deputy President and the importance of giving people development and neal.stirk@jcisheffield.org.uk leadership opportunities.

We hosted our Meet JCI night held in one our favourite bars in Sheffield Bloo88 who do fantastic pizza’s and cocktails in a very relaxed setting. We heard Gareth’s journey from nervous first timer three years ago to today as 2016 President and who won public speaking competitions, as well attending international events.

Big congratulations to Brogan our membership director who organised the event we couldn’t have asked for a better run event on the night and I’m sure its only the first of many from her.

Then we hosted an important visitor for a couple of days in Sheffield, Paschal Dike the 2016 World President. It was truly an honour to have him here in our beautiful city and hear about his work for the organisation this year and promoting us all to #JustAct. It’s too easy to sit and talk about what we want to do but sometimes talking too much can be wasted time. He also spoke to us all about promoting Peace in our local community and being peaceful with each other. In the evening we also had a Q&A with a panel consisting of Gareth Carson, Sarah Beckwith, Phil Cockayne and Paschal where members had the chance to put questions to them. It was a fantastic event to talk about the organisation and action we can take with JCI to ensure we’re around for another 100 years! We then capped off his visit by going to the Peace Garden in the City Centre to promote peace is possible and enjoy the lovely Sheffield sunshine. I can honesty say that even this early in the year, this will be one of the highlights for 2016 and I’m really glad I had the honour to spend the day with him, take photos and with Gareth this year build some fantastic relationships in the city which will help our members make a massive impact.

Around Yorkshire 1st - 15th April 2016 Your home or anywhere!

Come Twiddle with us - putting our

creative skills to the test to produce Twiddle Muffs for the local Dementia Friends campaign

26th April 2016 18:00 ProAktive, Doncaster Improve Your Sales Skills

28th April 2016 19:00 Holiday Inn Barnsley Open Mic

More information on the events can be found on each Chambers Facebook pages.

The JCI World President His Visit to the Steel City JCI Sheffield was honoured to be one of only two cities to be visited by the 2016 JCI World President Paschal Dike recently. JCI Sheffield President Gareth Carson and Immediate Past President Mark Smith hosted Paschal thoughout his time in the Steel City. We caught up with Mark to hear about the once in a lifetime visit!

2016 Local President Gareth Carson and the JCI Sheffield team arranged a series of meetings with some key partners in Sheffield to showcase some of the organisations that we currently connect with and where further opportunities to collaborate exist.

induction of each of the cohorts of RISE graduates.

JCI Sheffield was proud to have been awarded the 2015 European Best Local Economic Development Program and 2015 Most Outstanding Local Project for their work with RISE. Good news for RISE as the continuation of the project has been confirmed for a further three years, extending it to the City Region and which provides opportunities for other Chambers in JCI Yorkshire to collaborate with the scheme.

I have employed 2 RISE graduates at the charity I work for in previous years and were very impressed with the calibre of candidates and the support the scheme offers employers.

Sheffield Chamber of Commerce & Industry

Voluntary Action Sheffield

We introduced World President Paschal Dike, National President Sarah Beckwith and Yorkshire Regional Group Chair Phil Cockayne to the 2016 President of the Sheffield Chamber of Commerce and Industry Jillian Thomas as well as Tom Sutton from the Membership Team. We shared joint challenges and opportunities of membership recruitment and retention and discussed emerging issues including the devolution deal where central government plans to give more power to local regions like the Sheffield City Region in order to grow the economy and create more jobs.

We met with current Chief Executive Sue White of Voluntary Action Sheffield and Maddy Deforges her successor when she retires later in the year.

Most towns and cities will have a Voluntary Action (VA) or a Council for Voluntary Services (CVS) and whilst they may vary in what they do, their focus is to provide infrastructure support for the voluntary and community sector, promote volunteering and active citizenship and strive for social inclusion of marginalised groups.

President Paschal was pleased to see the strong links we have with our local Chamber of Commerce and encourages other JCI Chambers to develop links with their local Chamber.

RISE Sheffield City Region We were delighted to have a working lunch with Rebecca Fielding Managing Director of GradConsult who runs the award winning RISE scheme that aims to increase graduate employment in small medium enterprises (SMEs). SMEs make up approximately 80% of the almost 45,000 businesses that operate in the Sheffield City Region.

JCI Sheffield has closely partnered with the RISE program since it began in 2012 and offers graduate interns trial membership and input on the business

Voluntary Action Sheffield celebrate their 90th anniversary this year as JCI Sheffield start to prepare to celebrate our 90th year next year of operating in Sheffield, making them the longest service active chamber in the UK. As a result of the meeting, JCI Sheffield are looking to support VAS with a variety of projects including assisting with their voluntary sector awards to recognise active citizenship, hold focus groups with the business sector to identify ways in which the private sector can work closer with the voluntary sector.

If you’ve not already got links with your local VA or CVS, I’d certainly recommend it. Get in touch with Deputy National President Michael Steel who is leading on strategic partnerships for JCI UK or myself if you would like any further help.

#JUSTACT

It was an absolute honour to welcome 2016 JCI World President Paschal Dike from JCI Nigeria to visit Sheffield on 24th and 25th March 2016, the home of the current most oustanding JCI chamber in the UK. The last time JCI Sheffield hosted such a visit was in 2012 when Bertolt Deams held this role and visited Sheffield known as the Steel City.

President Dike visited Sheffield in Yorkshire after spending a couple of days previously visiting JCI London.

Meet the World President - Q & A Panel Following a busy but productive meeting with partner organisations, JCI Sheffield hosted a ‘meet the World President’ session in the evening of 24th March where President Paschal joined a panel with National President Sarah, Yorkshire Regional Group Chair Phil and Local President Gareth in front of a 20 strong audience. We were delighted that members of JCI Barnsley, JCI Bradford, JCI Doncaster, JCI Rotherham and JCI Sheffield joined the audience along with British Senate Chair Peter Duffy and JCI UK Foundation Chair Andrew Thompson.

President Paschal talked about his theme of ‘just act’ for the year where he is encouraging all members to take responsibility and create positive change as active citizens.

One of the questions President Paschal posed to us was if our local chamber were to cease to exist tomorrow, would our local community miss us? This rhetorical question was powerful ‘food for thought’ and made us think about what impact we are really making as JCI members.

Sheffield Peace Gardens After breakfast with some of our members and senators, we were delighted to show President Paschal the Sheffield Peace Gardens which seemed very apt with his Peace is Possible international campaign. JCI Sheffield Past President and Senator Tracy Viner joined us for breakfast to tell President Paschal about the work of the homeless charity Cathedral Archer Project that she works for and is one of JCI Sheffield’s charity partners. Some of our members had given up a variety of things recently for lent (crisps, chocolate and takeaways) to then donate what they saved to help the homeless in the city. I also spoke to him about the children’s charity SAFE@LAST I work for who support children and young people at risk through running away. JCI Sheffield have supported the charity for the last three years with fundriasing, volunteering and one of our members also joined the trustee board.

All in all, this was a very successful visit and one which I’m sure will help keep JCI UK and indeed JCI Sheffield high on the JCI international agenda with the impact we are making locally.

Mark Smith 2016 Immediate Past President JCI Sheffield

Meet National Board As a member of JCI Sheffield you get the opportuntiy to build your network throughout not only Sheffield but around the UK and the world. In this new feature we will be talking to a member of the JCI UK National Board so that you can understand who does what role, a little about them and what their goals are for the coming year.

Name Philip Cockayne Local Chamber: JCI Bradford How long have you been a JCI member?

Since November 2013 What made you become a JCI member?

I was looking for a way I could improve my professional outlook outside of work but also put my skills towards a good cause What is your role on National Board?

As the Regional Group Chairman for Yorkshire, I oversee the Yorkshire region (currently made up of 6 chambers; Barnsley, Bradford, Doncaster, Leeds, Rotherham and Sheffield). I support the local presidents and chambers in the region, help find new opportunities, introduce JCI to new networks and act as liaison between the National Board and the chambers of Yorkshire

What advice would you give to members who are thinking to take on roles within their local council?

JCI is a bit like the gym - if you sign up for membership and don’t do anything with it, don’t be surprised that you’re not getting fitter. But to apply the same analogy, at the gym you have different workouts based on your goals (cardio for weight loss, weightlifting for bulking, HIIT for tone etc.)

The same applies to JCI - be clear on your goals.

I’ve always known what I’m good at and what skills I want to improve. By using JCI as a platform, I can continue to grow my skillset outside of work and do some good in the process. So, if you want to rise through the ranks in marketing, take up a Marketing Director role, if you want to do more fundraising, take up a Community Director role. Use JCI as the widely recognised and respected organisation it is and see your career prospects improve as you develop.

If you could choose one national JCI event to attend in 2016 which would you choose?

National Conference’s are always brilliant

Do you have a goal for 2016?

I have plenty: • Ensure best practice is being shared and

applied across the region What made you want to take on this role?

Help newer, less well established chambers My skills have always been more strategic in nature (i.e. finding •

grow membership and drive engagement new partners and organisations to work with, groups to sup• Increase exposure across the region (via port, networking in the region) but also helping apply lessons press, other media outlets etc.) learned from Bradford across the region (including sharing other • Find partners JCI can work with (either lessons from across the region to ensure best practice is being community, networking or training) at a adopted across the region. I also already have a good network regional level across the region so I wanted to apply this at a regional level for JCI rather than at the Bradford level.

What positions have you held within JCI prior to National Board?: Deputy President at JCI Bradford (2014) President at JCI Bradford (2015)

4. Be innovative. People don’t want to be sold to constantly. This type of content will turn them off and your audience will go else where to find what they need. Run contests, run polls, ask questions, blogs and news on your page. This will keep your content varied and keep your audience engaged.

You’ll also get to see what types of posts your When we look at these facts it’s easy to see how audience like the most and which they didn’t really Facebook is continuing to grow and become an engage with. even bigger part of our day to day lives. But how can we get past the saturation of content to ensure 5. Videos. Videos have become one of, if not the that our posts are being seen by the right people? most, important tool in marketing. Here at JCI This is a fight that marketers encounter daily and Sheffield we have invested more into main videos there are some simple tricks that you can do to and have seen brilliant results! Keep them varied ensure that your content, whether it be for your and again try out what times work and what don’t. own business, a company you work or from a JCI Trial and error are key to finding how to really pull in perspective. In this article we will be delving into your audience. Just don’t make them too long! The the ever expanding world of Facebook and giving trouble with long videos is that people are less likely you our top tips for making Facebook pay off! to watch them. People are busy and the best length for videos is roughly 30 seconds. Short enough that 1. The cover photo. This is a simple 1 minute job people think “yeah I have time to watch this” not a that will help build the awareness of any events 6 minute video marathon. or news you want to promote on your Facebook page. There are free websites such as PicMonkey There you go! Before you run off, log into Facebook available for you to be able to create Facebook and begin using these new tips on the following ready banners for your page. Upload this new page you’ll find your free Facebook Planner! Use banner to your page and this will come up as a this to make notes of posts worked, what didn’t notification in people who like the pages timelines! and who your audience is!

Facebook. It’s the worlds most used social media site on the internet with 1.49 billion monthly active Facebook users in 2015 which is a 13% increase year upon year, five new profiles are created every second and there are 300 million photo uploads a day.

2. Promoting your posts! This again is a simple trick to help boost your reach. Reach is how far your post travels on Facebook. The higher the better. By promoting your event you can reach new audiences that your regular unprompted posts wouldn’t. This could topic could be it’s own article as it can get really in depth but you can really focus in on your target audience with categories such as age range, location, interests and more. This will ensure that your posts are seen by the right type of audience.

3. Use Facebook Insights. This tool, found at the top of the business page, will give you an insight into your current audience. Here you can find out your most popular age range, what time they’re on Facebook, what days of the week they use it the most amongst other bits of information. Then you can use this information to make sure that your posts on Facebook are actually seen by your audience instead of just floating around cyber space.

#JCISheffield

Facebook: Our 5 Top Tips

Facebook Planner Audience Demographic

Notes:

Age: Gender: Geographical Location: Interests: Other Information:

Week:

/

/

Use this day by day planner to make notes on what content you want to put on your Facebook page each day! Images?

Videos? Blogs?

Monday

Friday

Tuesday

Saturday

Wednesday

Sunday

Thursday

Public Speaking

Build Your Confidence Public speaking is the most feared thing on the planet. Fact. Most people would prefer to die than take part in public speaking. That is about to change. In this article we will turn you into a great public speaker and tell you how you can fake the confidence!

So what would our top 5 tips for public speaking be?

1. Plant your feet. With our neves being at an all time high when public speaking we tend to move around more than usual and 9/10 we will move our feet in unusual ways. When you take the stage stand with your feet shoulder width apart. This will give you better posture and give your legs more strength making them less likely to be moving around.

2. Breathe. Many people when public speaking try to get it over and done with as fast as they can. This means they rush out their words and eventually run out of breath and end up gasping for air. Take your time. Breathe and speak at a comfortable pace.

Slow. Clear. Calm.

a monthly public speaking club. The club runs on a regular basis with training sessions such as How To Speak To An Audience and Extempore (off the cuff), debating and public speaking training coming soon. Head to our Facebook page or our website (www.jcisheffield.org.uk) for more information and the latest events.

On a national level there is also JCI Public Speaking Academy. This academy runs over a weekend and throughout the course you will learn all there is to know about public speaking. More information is available on the JCI UK website (www.jciuk.org.uk)

There you have it our top tips on public speaking!

Be sure to tell us how you’ve used these tips on our 3. Move with purpose. If you feel like you’ve been Facebook, Twitter or let us know via email at info@ standing there for a while like a statue or you feel jcisheffield.org.uk! you legs need to move then simply take a couple steps to the left or right. Don’t run, slowly move step by step to either side. This will keep the audiences attention and keep you comfortable.

4. Use appropriate hand gestures. If you’re like a lot of people you like to talk with you hands. This is great for pubic speaking but make sure you get the size of the gestures just right. If it’s a large audience make your gestures larger so that all of the audience can see your movements. However this won’t work for smaller audiences. Keep your hands and arms closer to your body for small audiences. This will keep them engaged and keep them safe of mind that you won’t accidentally hit them mid gesture.

5. Use your voice. Not your everyday voice. Use a tone of voice that will propel your voice to the audience so that your words come out of your mouth clear, audible and most of all confident.

Don’t shout and don’t whisper.

Public speaking is a big part of JCI as we realize that it’s a major area of opportunity and development for most people. That’s why we as JCI Sheffield run

Volunteering More Than Just Time!

Throughout being a member of JCI I’ve had the opportunity to take part as a volunteer for various events and causes. Sleeping rough on the streets, throwing colour powder during a Colour Dash, cleaning up the beach in Malta, helping animals in shelters and most recently running a retail space for a day.

skills you already have in new ways that may then benefit you further on! In turn this will then boost your self confidence.

2. It Makes you healthy. Putting your focus on helping out others gives you the opportunity to step away from your own stresses and worries. There is a lot of positive energy involved when volunteering.

When I think back to before I was a JCI member I That’s what help causes that warm and fuzzy would’ve never thought I would be doing things like feeling. A simple thank you can change your whole this. I thought that my main focus would be solely day. on university and not spending too much of my student loan too fast! But, although university is a 3. Build Connections. Who knows who you’ll massive focus I love to think about the experiences meet through volunteering. You may get a new and the positive impact volunteering makes. job opportunity, a new creative business idea and Without volunteers many causes simply wouldn’t make some new friends during the process. be able to run.

Want to make an impact? Achieve Awesome I have many causes that are close to my heart such with us and see how you can get involved on our as animal welfare causes and environmental causes. website (www.jcisheffield.org.uk) or check our our That doesn’t mean that I wont help out other causes Facebook or Twitter for the latest volunteering and sometimes its in funny ways that a volunteering opportunities. opportunity can come up. For example, the RSPCA Sheffield Branch needed a booklet designing for Thanks, their annual dinner, volunteering leaflets to inspire Ryan Pilkington people and contact leaflets. I then created these for them, I donated my time to the cause, my skills as a designer and it was all from the comfort of my sofa.

When people think of volunteering many people think of being stuck outside for hours but I’m sat in the SAFE@LAST Charity Chicks Boutique right now typing this article up whilst breaking from serving customers, nice and warm with the radio on. Being a JCI director is a voluntary position. I volunteer my spare time to the organization and to creating positive change. Whether that be a change in myself or in others. Most of the time it ends up being both!

So why should you begin volunteering? Here are our top 3 reasons: 1. Endless learning. Through volunteering you’ll get the opportunity to gain new skills or use the

#Volunteering

One of the areas of opportunity within JCI is Community. We love to make an impact not only locally but nationally and even internationally. We caught up with one member to find our why they volunteer with JCI and we share with you 3 reasons why you should take up volunteering opportunities!

Twinning Weekend The

Join us as we head to ‘The Emerald Isle’ to visit our twin chamber JCI Mayo on the 6th until the 9th May! This is a brilliant opportunity to meet new JCI members, build your network, socialise, attend training sessions and make an impact on the community. The twinning programme was founded back in 2012 and we have won multiple awards and recieved international recognition for our twinning programme. As a rough guideline the weekend usually costs around 150 Euros plus flights so it shouldn’t break the bank and will be an amazing weekend!

Find out more information about our twinning programme online at www.jcisheffield.org.uk. If you have any questions then please feel free to contact our 2016 President Gareth Carson via email at gareth.carson@jcisheffield.org.uk

Fri 6th Mon 9th May

#TwinningisWinning

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Get Your JCI Hoodie!

The Achieve Awesome Hoodies!

This year we are giving you, the members, the opportunity to show wear your awesomeness on your back with these JCI Sheffield hoodies! The designs feature the JCI Sheffield logo, the 2016 Achieve Awesome logo, the Union Flag on the left arm and “Proudly Twinned With JCI Mayo on the right arm.

Get yours for only £25! Order your’s today by contacting 2016 JCI Sheffield Membership and Growth Director Brogan O’Callaghan via email at brogan.ocallaghan@jcisheffield.org.uk with information about what size you would like and how’d you like to pay. Then come and pick them up at a JCI Sheffield event!

Only £25!

Order yours today!

Leaders Must Be Chameleons: Bobby Singh It is said “in today’s world, having a particular management or leadership style is probably not the answer.

The skill/will matrix requires a Manager to assess the Employee’s level of skill for dealing with that situation, issue “Leaders must be chameleons, adjusting their personal or task and also their level of will. style to the individuals that they manage, in order to get the best out of each.”

1. How competent / able is a person to do something? (their “skill”) The best Managers adapt their method of interaction to 2. How motivated / desirous are they to do something? the needs of the people and situations for which they are (their “will”) responsible for.

The matrix works by plotting the level of the Employee’s skill By adopting the appropriate management style depending against their will, either high or low, in order to determine on the ‘employees’ ability and willingness to perform a the appropriate style of interaction for the coach to adopt: task. It will help not hinder them in performing the task well.

As a result, the ‘Employee’ will be plotted on the 4 quadrants: For example, a new person joins your team and you’re asked to help them through the first few days. You sit Direct (when both skill and will are low) them in front of a PC, show them a pile of invoices that need to be processed today, and push off to a meeting. When the ‘Employee’ has low will and low skill, there is Everyone loses because the new person feels helpless and a need to develop both and to closely supervise the demotivated, and you don’t get the invoices processed.

‘Employee’ To achieve this as a Manager you need to help them to build the will, develop the skill and then sustain the On the other hand, you’re handing over to an experienced will. This can be achieved by colleague before you leave for a holiday. You’ve listed all the tasks that need to be done, and a set of detailed • Identify motivations so that you can tap into these instructions on how to carry out each one. The work will • Develop a vision of future performance to build probably get done, but not the way you expected, and your motivation colleague despises you for treating him like an idiot.

• Structure tasks for quick wins helping to develop

confidence But swap the situations and things get better. Leave detailed • Develop their skills through training and the coach instructions and a checklist for the new person, and they’ll • Sustain the will through the provision of timely thank you for it. Give your colleague a quick chat and a few feedback and, where appropriate, praise. notes before you go on holiday, and everything will be fine.

The skill/will matrix was introduced by Max Landsberg in Guide (when there is high will but low skill) his book, The Tao of Coaching .

When guidance is required, the employee already has the motivation but lacks the necessary skills. To address, as Manager you can: •

•

•

Invest time early on providing a clear conception of what they are going to achieve, and how they are going to achieve it Providing opportunities for the employees to observe someone with the appropriate skills and experience Set them a series of smaller tasks to build up their

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• •

•

skills gradually Answer questions and explain Create a risk free environment to where they feel safe in making mistakes and can learn from Relax control as progress is shown

Excite (when there is high skill but low will) As Manager you will: •

•

•

Have to first identify the reason for the low will. for example the task, management, style or personal factors Motivate where ever possible, linking in to what makes them tick Monitor performance and give frequent feedback.

Delegate (when both skill and will are high)

programmes in areas such as leadership, management and customer service to allow your business to reach its potential, perform better and achieve success.

We also manage and collaborate on projects and programmes that improve employability for those facing barriers to entering the world of work, and offer businesses with an alternative route to traditional forms of recruiting.

Find out more about the services we offer, and the projects that we work on by visiting the ‘Services’ and ‘Employability Projects’ sections of this website.

BSA Training is proud to have been awarded Runner-up in 2013 and Finalist in 2014 for ‘Small Business of the Year’ at the Doncaster Business Awards.

- Bobby Singh

The role of a Manager for someone whose skill and will are Email: bobby@bsa-training.co.uk both high is to: Tel: 07989 111 711 Twitter: @BobbySinghBSA • Provide freedom to do the job • Set objective, not methods of achieving those

objectives • Provide them with a sounding board and to

develop their confidence • Encourage the individual to take responsibility • Involve them in decision making – use” tell me what

you think” • Give more stretching tasks So how can how you use this to develop your team ?

• •

•

•

•

Review who is in your team (your area of influence) Review each individual in the team and identify the person’s skill and will Plot them on the matrix identifying which of the 4 quadrants best describe them Meet with them to clarify and confirm with them your own perceptions of their skills / will and modify if necessary Discuss your intended approach and reasons with the person

BSA Training aims to improve people to improve business.

We specialise in working with organisations, groups and individuals to identify areas of development, gain a deeper organisational awareness and to create and deliver bespoke

www.bsa-training.co.uk

See you there!

www.jcisheffield.org.uk