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Goodwill Industries of Northeast Texas Annual Report
A Message from the 2018 Chairman Dear Shareholders,
Goodwill Industries Workforce Development Department continues to serve individuals with disabilities & disadvantages in all of the organization’s territories. The organization continues to be the primary provider of individuals with disabilities and/or disadvantages, as a vendor for Texas Workforce Solutions Vocational Rehabilitation Services. Goodwill’s Workforce Department has a tenured staff that strives to meet the needs of clients, so they can reach successful independent employment outcomes. Without the dedication and hard work of our leadership and the active community-support base of citizens in all localities that Goodwill Industries of Northeast Texas serves, we wouldn’t be able to provide the service we do to our clients and the community at large. We rely on community partnerships with businesses, from corporations through small local ventures, that hire clients each year from our Employment Programs. Goodwill strives to give people a “hand up rather than a hand out”. We also strive to make a positive difference in the lives of the people we serve and to have a positive impact in our community.
Goodwill Industries of Northeast Texas 2206 E Lamar St. Sherman, TX 75090 903.893.3145 goodwillnorthtexas.org goodwillnorthtexas goodwillnt
Without the deep relationships we have with our community partners and individuals, so many we serve would still be waiting for a hand up.” Jeff Dale Chairman of the Board
Goodwill Industries of Northeast Texas Annual Report
CARF Accreditation In May 2014 Goodwill became CARF accredited for the second time. We are the fourth Goodwill in the great state of Texas to achieve such a high standard. CARF Accreditation ensures and verifies that Goodwill sets the standard for all other service providers in the following areas: • excel in all areas of our operation • recognized leader through our service area in providing the best and most up-to-date services • commitment to continuous process improvement • continuously improving skills and competencies of our management staff • continue to model our integrity and professional image in every activity we undertake • be in compliance with all safety requirements to ensure a safe and secure work environment for our employees and clients • commitment to providing high quality programs and services that will best meet the needs of consumers and customers • recognized as a trustworthy and effective partner • operate our organization ethically, responsibly, and in a judicious manner • demonstrate positive examples for our employees to follow • continuously assess the needs of our community in order to be able to address them and remain a strong and viable resource for our consumers • stay abreast of changing trends and evaluate how best to deliver services that our consumers demand We have proven executive talent in place to continue the growth and mission of the organization.
A Pattern of Dignity Goodwill inspires hope and self confidence, helping people from all backgrounds and walks of life to feel successful, valuable, and dignified.
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Goodwill Industries of Northeast Texas Annual Report
2017 Board of Directors Bradley Nass Chairman Sherman
Ken Dacus Vice Chairman Denison
Jeff Dale Secretary Sherman
Twila Crick Treasurer Sherman
Patrick Flynn Sherman
John Randall O.D. Sherman
Eric Ross Sherman
Jeff Robinson Sherman
J.D. Brockhart Sherman
Giles Brown Sherman
Charles Brown Sherman
Chance Fenoglio Argyle
Jacob Estes McKinney
Jana Endler McKinney
Goodwill gives back to its employees.
Goodwill Industries of Northeast Texas Annual Report
Executive Team Frank Purdom President & CEO Corporate, Sherman
Katrina Coffman VP Missions Services Corporate, Sherman Kurt Wendorf Chief Financial Officer Corporate, Sherman Katharine Bowdre Workforce Development Director Corporate, Sherman Wendy Brown Asst Dir of Workforce Development Corporate, Sherman Marilyn Sears Director of Retail Corporate, Sherman
2018 Board Sitting Board carries forward, and adds four new members Trace Rossi Daniel Worrell Bill Brown Josh Stevenson
Corporate Staff Sarah Pierce Marketing Specialist Corporate, Sherman
Connie McKinney, WFD Employment Specialist Corporate, Sherman
Jessica Shoemaker MIssion Services Support Specialist
Jessica Salazar, WFD Job Coach, Sulphur Springs
Michael Osborne Maintenance Sherman Plant Adrianna Simpson Accounting, Sherman
Michael Ingram, WFD Job Coach, Sulphur Springs Ninoska Sides Administrative Assistant McKinney Plant
Kathy Kelly H R Administrative Assistant
Meleeta Morris Administrative Assistant Sulphur Springs Plant
Charity Jasper H R Assistant, Sherman
Tonya Wallace Accounting
Production Managers William Dickenson Plant Manager Sulphur Springs & Texarkana TX Thomas Fair Plant Manager McKinney
Jill Pearson Plant Manager Sherman Jacob Beatty Facility Supervisor Texarkana TX
Retail Center Manager Bruce Hill, Manager AS-IS Location, Sherman
Justin Barker, Manager McKinney Store
Teresa Harris, Manager Bonham Store
Bernice Lopez, Manager Mt. Pleasant Store
Vie Bozeman, Manager Commerce Store
Linda Perry, Manager Paris Store
Shelby McGill, Manager Denison Store
Annette Mulliniks, Manager Parkway Store
Stephanie Weaver, Manager Durant Store
Diana Davis, Manager Sulphur Springs Store
Jeanne Urban, Manager Gainesville Store
Janice Spriggs, Manager Texarkana Store
Lauren Morrison, Manager Greenville
Amanda Ward, Plant Lead Texarkana
Mae Milstead, Manager Lamar Store
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Goodwill Industries of Northeast Texas Annual Report
Financial Highlights REVENUE
Dollars
Percent
$8,000,426
92.3%
Salvage Materials
$280,705
3.2%
Vocational Fees
$276,928
3.2%
Cash & Equivalent Contributions
$29,712
0.3%
Grants
$10,000
0.1%
Miscellaneous Income
$70,549
0.8%
Salaries & Benefits
$6,123,733
74.2%
Supplies & Occupancy
$1,780,462
21.6%
Transportation
$194,193
2.4%
Misc Expenses
$49,179
0.6%
Membership Dues & Fees
$104,022
1.3%
Net for New Projects & Expansion
$416, 732
Retail Sales
EXPENSES
Fiscal year ended December 31.
To our Donors: Every Goodwill success story begins with a donation. By giving to Goodwill Industries, you are doing much more than just funding and supporting our training and employment programs. You are reaching out and helping to support our efforts to change someone’s life . Thank You
Goodwill Industries of Northeast Texas Annual Report
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Goodwill is Here...
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7 11 12
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Goodwill Industries of Northeast Texas currently serves 16 counties, including Bryan County Oklahoma. We continuously assesses and determines population levels and community needs throughout our sixteen county region in order to provide needed services. As funds become available and needs are justified, we develop an ever widening area of service.
Developed & Serviced Counties Bryan County, OK
Grayson County, TX
Lamar County, TX
4-Durant Store 603 West Main | Durant
2-Denison Store 2419 Woodlawn | Denison 3-Sherman AS-IS, Plant & Store AS-IS: 2206 East Lamar | Sherman 1836 Texoma Pkwy | Sherman
6-Paris Store 1161 NW Loop 286 | Paris
Cooke County, TX 1-Gainesville Store 2614 East Hwy 82 | Gainesville
Collin County, TX 12-McKinney Plant & Store 2010 N Graves | McKinney
Fannin County, TX 5-Bonham Store 1655 North Center | Bonham
Hopkins County, TX
Titus County, TX 8-Mount Pleasant Store 2507 Ferguson Rd | Mt Pleasant
9-Sulphur Springs Plant & Store 1320 Shannon Rd | Sulphur Springs
Bowie County, TX
Hunt County, TX
7-Texarkana WFD Office, Store & Plant 3410 St Michael Dr | Texarkana
10-Greenville Store 1803 IH 30 | Greenville 11-Commerce Store 2214 Live Oak | Commerce
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Goodwill Industries of Northeast Texas Annual Report
Honorary P
rincipal for
Sory Eleme a Day ntary
Incoming Board Members
Jessica Mahone Photography
ey
Girl
inn K c M r u o Scouts T
Goodwill Industries of Northeast Texas Annual Report
Snowflake Festival Christmas Sweater booth at the Sherman Snowflake Festival in Downtown Sherman. The booth was a HUGE hit and we have been asked to continue this each year.
Holiday
Extravag
anza
Melida Ails our Ann hire wearing h er ua Volunte l Holiday Extra purchase of bo er of the va o year Bri ganza event w ts from ttany Fri ith our cke.
Annual Softball Tournament & Picnic Downtown Sh erman Now Coffee with t he Mayor
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Goodwill Industries of Northeast Texas Annual Report
Maximizing on our Mission Workforce Development addresses the core of our mission, which is to improve the quality of life for people with disabilities and/or disadvantages. We are recognized as a responsive and innovative community leader by the individuals and businesses we serve. We continue to develop new programs and services that can address the needs of a new category of clients with different needs of those in previous years. Although we still meet the needs of people with physical disabilities, and will continue to do so as long as the need continues to exist, the numbers of individuals with other types of barriers to employment and independent life styles continues to grow at alarming rates. We must remain cognizant of our traditional clients and develop new programs and services to meet the needs of an ever increasing number of individuals with other needs and strive to secure funds to be able to develop and conduct programs and services that will successfully match worker attributes and skills with an appropriate job and employer and allow our clients to enjoy an independent lifestyle through having secured competitive employment.
Increasing our accountability in making these matches creates success not only for our organization, but also for the community as a whole.
The History of Our Goodwill Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “a hand up, not a hand out” was born. Dr. Helms’ vision set an early course for what today has become a $4 billion dollar nonprofit organization. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise, a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.” Even with a laudable history and record of accomplishment, Goodwill Industries won’t be satisfied when so many people still need our services. Through our 21st Century Initiative, we aim to improve the economic self-sufficiency of 20 million people and their families by 2020. Times have changed, but Helms’ vision remains constant. “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.” In Sherman back in 1958, John Sicks, a
Goodwill Industries of Northeast Texas Annual Report
prominent member of the community, had heard of some disabled people that were struggling to make a living in a small building on Brockett Street. They had opened a resale shop and stocked it with merchandise they had dug out of the trash, or had been given. They took the items and refurbished them as well as they could, and put them out for resale. John wanted to help these people, but was not sure where or how to begin. John began by talking to others in the community he felt would be interested in helping the less fortunate and gathered information. He discussed his dream with Reverend Arch Tolbert and came to the conclusion that a Goodwill Industries type of operation might work in Grayson County, to provide employment for individuals with disabilities. During the next eight months he worked every day to make his dream come true. He talked to countless people throughout the county, wrote innumerable letters, and made many trips to Dallas to talk to the Goodwill Corporation leaders there. His patience and skills enabled him to solve each problem as it arose. Like Helms, he was determined to let no obstacle prevent the realization of his dream. When he had his information and plan ready he met with the Board of Directors of the Sherman Rotary Club. The Board, and later the entire Club, endorsed the idea of sponsoring the program for the disabled. The Rotary Club launched the program in 1959, Although many said the program would be difficult if not impossible to
maintain. Mr. Sicks did not live long enough to see his dream realized, but I think he would be pleased with what was accomplished. The local organization began with a workforce of 8 disabled employees. Since that time we have employed over 3,000 disabled or disadvantaged people. Many of these people were trained for better paying jobs in the local labor market. Some are so severely handicapped that they will continue to work at Goodwill where jobs can be developed for them, so they can achieve a level of independence and dignity. In 2016 we employed 498 employees of whom 80% had some type of disability or disadvantage. We took in donation items over 3.84 million pounds from 96,191 donors. Over 639,528 customers spent over $8.25 million dollars in our retail stores. We received $160,903 dollars in training fees and logged over 9,872 volunteer hours. We paid out over $5.65 million dollars in wages and benefits, and trained and placed 366 individuals in competitive employment.
John Sicks had a dream that he worked diligently to turn into reality. Look what became of his dream . . . . ...
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Goodwill Industries of Northeast Texas Annual Report
Goodwill Values
Goodwill Industries ‘Actions and Services’ are based on a strong ethical foundation and demonstrate respect for the independence and intrinsic worth of each individual we serve. We treat everyone as we ourselves want to be treated. We are committed to providing high quality programs and services that will best meet the needs of our clients and our customers.
Our Reputation
Our Competence
Over the last 100 years, the Goodwill brand has become a household name all over the world and is easily recognized by the public. Our operations in each of our service areas is recognized as a trustworthy effective collaborator. Over the past 50 years, we have made a strong and positive presence in each of the communities we serve.
We will continue to deliver what we have promised in all areas of endeavor and make every effort to enhance our image within the communities as one of strength, integrity, quality, and accessibility.
Our Partnerships
2 - The amount of training, support and retraining an individual might require.
We actively seek out, develop, and nurture alliances with other organizations and individuals that actively share our goals.
Our Responsibilities It’s our responsibility to ensure that we fully utilize all available resources as well as continue to seek out new ones in order to best develop and grow our clients into motivated, well adjusted, productive, and competitively employed individuals.
Our Performance Measures 1 - The quality and quantity of work an individual performs.
3 - Successful placement in other available competitive employment. 4 - Long term retention within that competitive employment arena.
Our Goals We will provide an avenue where the individuals we serve can develop a sense of self-worth, learn to believe in themselves, and become productive citizens. We will prepare and help place individuals with employment barriers, into competitive jobs with other area companies.
Goodwill Industries of Northeast Texas Annual Report
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Goodwill is... . . . is about building strong families
. . . a young mother who needs help finding a job and balancing career, family, and financial pressures of supporting her children . . . a father who lost his job and needs retraining to get back in the workforce so he can stop worrying and be a dad again . . . helping individuals who have been incarcerated get back on their feet and have the support they need to stay on the right path . . . is about building a better community by working with community organizations to strengthen services, instead of duplicating what’s already there. As we look to the future, we can move forward with a renewed vision. We look toward new ventures in neighborhoods where we already reside. We know the need is great and Goodwill Industries is committed to helping individuals, a family, and our communities achieve their greatest potential.
A Pattern of Strength Goodwill Industries helps people earn a living, to improve their lives, and to strengthen their families and communities.
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Goodwill Industries of Northeast Texas Annual Report
2017 Year-End Annual Awards Banquet
GUEST SPEAKER DARYL FELSBERG
“One half of the hit podcast “ComedyBBQ” (www. comedybbq.com) Daryl Felsberg is a comedy factory! After being on the road for over 10 years now, he has honed his comedy voice into a character that the industry and fans alike are taking notice of. In 2009 Daryl was tapped to be the host of “The Shopper’s Club”; a shop from home show on a regional cable network. Daryl was yanked off the air after only 3 months for mocking the clients and their products, all though viewership was at an all time high. Daryl is recognizable from many commercials, and voice overs that he has done.
Goodwill Industries of Northeast Texas was honored to be nominated as Non Profit of the year by Sherman Chamber of Commerce. It’s about community and being the bridge to helping individuals strive for success, and have the quality of life through educations, training, and placement in gainful employment. We believe in a Hand Up, not a Hand Out which is for the betterment of those we serve, within the communities we serve.
Goodwill Industries of Northeast Texas Annual Report
When community works together for the good of an individual, everybody wins. Retail Store of the Year
Greenville, Texas
With 13 incredible stores to choose from the task of choosing the store ofthe year is very difficult. Among the criteria for this award is providing excellent customer service, teamwork and continuous growth in customer count and sales revenue. To receive this honor also requires a team that maintains a clean, wellorganized store that is continuously stocked with fresh merchandise. The store employees must engage in safe work practices and always demonstrate ethical work standards. Achieving this honor also requires a manager and store employees that are committed to Goodwill’s mission to employ a diverse workforce and provide opportunities for individuals with barriers to employment. In 2017, under the management ofLauren Morrison, the Greenville store met these criteria. The employees worked together as a team to ensure our customers and donors received the best service possible. They also work as a team to maintain a store that is well-organized, pleasant and inviting enough to keep our customers coming back. The store employees enthusiastically served a total of38,541 customers an increase of 1,938 over the previous year. Customers spent an average of $14.00 each, resulting in sales revenue of $538,692.00. Because of these accomplishments we are proud to present the 2017 Retail Store of the Year Award to Lauren Morrison and the retail team in the Greenville store.
Thanks for a job well done!
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Goodwill Industries of Northeast Texas Annual Report
Employee of the Year
Lauren Morrison
For Lauren, past mistakes led to incarceration for three years. Upon release, she was determined to change her life. She made a
promise to her daughters that she would never let them down again. Lauren was determined to keep that promise and prove to herself
as well as everyone else that she would turn her life around. But because of her past mistakes Lauren faced many obstacles getting back on the path to employment. But, in March 2016 she applied at the Greenville Goodwill store and was hired as a sales clerk.
Lauren has outstanding work ethics, a positive attitude and is very dependable. Lauren was quick to learn everything
needed to be a great employee. So, in February 2017 when the lead position came available Lauren was promoted to this position. Later when the manager position became vacant, Lauren ask if she could be considered for that
position. Because of her outstanding work ethic and determination, she was considered and in August 2017 was promoted to store manager. As the Greenville store manager, she has exceeded Goodwill’s expectations.
Lauren explains, that Goodwill has given her a second chance at life and has made her a better person. She
also explained that being employed with Goodwill has enabled her and her husband to have a nice home and provide for their 5 children.
In the time that Lauren has been with our Goodwill, she has become a highly respected team member and is a great asset to the company.
Achiever of the Year
Echo Shubert
Echo became employed as a sorter with Goodwill in August of 2017. Echo had not worked in competitive employment since 2009. Echo had struggled with addiction since 1998 which made it very difficult for her to live and work successfully. When Echo was released from jail in January of 2017 she began attending church and she gave her life to God in February of 2017. Echo has a sobriety date of December 22, 2016. Echo applied for a position at Goodwill so that she could continue to make positive changes
in her life. Echo states that working at Goodwill has given her a sense of self-worth, she knows she is not just a number on a time clock, she knows she is valued and appreciated. Echo
states that all the people at Goodwill care about her and they
don’t look at her like an addict, they look at her like a human
being. Because of Echo’s progress and success at Goodwill she has been chosen as our Achiever of the Year. Congratulations Echo!!
Goodwill Industries of Northeast Texas Annual Report
Volunteer of the Year
Brittney Fricke
Brittney began volunteering for Goodwill almost three years ago. Brittney volunteered 16 hours per week. She performed office duties such as answering the phone, shredding documents, filing, and greeting the public. Brittney has done an excellent job in representing Goodwill and the mission of Goodwill. Because of Brittney’s performance as a volunteer in November of 2017 Goodwill offered Brittney a paid position for 16 hours a week as Goodwill’s Corporate office receptionist. We want to honor Brittney today for her hard work and dedication by awarding her with Goodwill’s 2017 Volunteer of the Year.
Placement of the Year
Jossey Norris
Jossey Norris was referred to Goodwill Industries Workforce Development from Texas Workforce Solutions for employment services. The Workforce Development supported employment specialist
assisted Jossey to secure her first job at a new business in the
Sherman area, Five Below. She worked successfully at this job from August 27, 2016 until September 18, 2017. Jossey’s position at Five Below was working on the sales floor organizing shelves and keeping
the inventory stocked. Jossey loved her job, but her father felt that Jossey would benefit more from a job closer to her home in Denison
in case of any transportation issues that might arise. He and Jossey requested that we find her a job in the Denison area. The supported employment specialist then started job searching in the Denison area and was able to assist Jossey with securing her second job
at Albertson’s in Denison Texas. Jossey was hired by Albertson’s on September 20, 2017 and is still working. Her position is courtesy
clerk and she is very happy with her job.
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Goodwill Industries of Northeast Texas Annual Report
Community P
Employer of the Year
Kroger (Sherman, TX) For more than 50 years Kroger has
plannihg and paid time off. We pride
communities. Kam Corners Shopping
each and every day through our friendly
been a part of the Sherman - Denison
Center housed the first Kroger store in Sherman. In the early 80’s Kroger relocated to a new facility in the shopping
center at 721 East Taylor (across the street from the present day location). At the beginning of 1997 Kroger moved to the
current location at 1820 Loy Lake Road. The current location previously housed
Safeway and Tom Thumb Grocers. Kroger in Sherman employs approximately 120 associates with varying backgrounds and skills. Associates are offered competitive pay and benefits including health, finance
ourselves in Feeding the Human Spirit
associates. With the help of our local communities Kroger gives approximately
$64 million a year toward hunger, b.reast
cancer, schools and groups. Each year funds
that
the
Sherman
community
contributes purchases school supplies for schools in the Sherman area. Each day
foods are donated to local food banks in the Sherman community. Thank you
Sherman for giving us the opportunity to serve you, our community, each and every day.
Partnerships
Goodwill Industries of Northeast Texas Annual Report
Donor of the Year
Coulter’s Collectibles
Coulter’s Collectables is a Christian,
them for future use.
Sherman, Texas which serves the entire
a number of local charities through
Veteran Owned, Estate Sale Co. based in
North Texas Area. Coulter’s which was founded in Sherman several years ago has had at the heart of their mission the goal to help individuals become educated about the things of the past and to learn how to adapt
Part of Coulter’s
Collectables mission is also to support the profits of the business.
To date
Coulter’s has been pleased to support
the Preserving the Legacy Fund of FBC Sherman, Family Promise of Grayson County and Goodwill Industries of North Texas.
Goodwill has been a strategic partner with
Coulter’s
our inception.
collectables
since
Goodwill takes the
proceeds that have come from the
sale of our donated items to further enhance the lives of individuals
in the North Texas area who need vocational and rehabilitative services.
We think this is a great partnership
and we look forward to being able
to continue to support the mission of Goodwill exponentially each
year as God continues to bless Coulter’s Collectables with an
increasing market share of the North Texas Estate Sale business.
2017-2019 United Way Grant Recipient United Way of Grayson County funds the most effective local programs that work together to create change that lasts. We invest in solutions, but more than that we invest in the opportunities those solutions provide and the people those solutions empower. United Way is honored to have Goodwill Industries of Northeast Texas join our exclusive group of community partners. United Way has awarded a two-year grant to increase employment opportunities and give our community members a hand up. By bringing people and organizations together around innovative solutions, we impact our community for the better. Congratulations, Goodwill Industries of Northeast Texas!
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