Registration Process - UX Map
2015 April
The goal: To complete the registration of IgniteNet web application and to look around the dash board after login.
Persona
Name:
CC
Career:
Designer
Background:
Grown up in Taiwan. English is her second language.
Description:
CC has little knowledge of wireless access points. She has a bad experience about setting up the wifi device by herself before.
Anticipation:
Quick, easy and comprehensive process for sing-up.
Touchpoint Anticipation Thoughts (Questions?)
1. Quick and simple process to complete the registration (in 2 or 3 steps) 2. Wish there are not so many blanks and repetitive blanks to be filled.
Set up an account
3. Wish the form and language is easy to comprehend
1. Text’s font and frame were small! It took time to read the information, but it’s fine. I would just key in my information.
4. Wish there won’t too many technical nouns.
Tick the”accept” and okay, I can register now. (The button lighted up)
2. What’s the icons? Are they buttons? Oh, okay, it is just a icon not a button.
Surprise
Simple forms
Suggestion (in text)
Sign-up successfully!
Tick the button: “accept” for registration
WOW! It’s so quick! Was I really compeleting the registration?
First time to visit dashboard
Invitation? or identity confirmation?
1. Where I am now? Oh, Dashboard!
What’s Global MSP? Hmm, so confused. Well, never mind, just click the button “accept”
2. What’s these information? Normal? Critical? (Trying to understand but in vain)
Quick and easy registration process! It made me feel achievements.
Button was automatically lighted up in order to guides the user all info are correct
1. The fonts of the text are too small, and it is not an
1. I have no idea about
1. I am thinking why the
1. It is hard to know it’s a
ideal typeface for the brand. It’s hard to comprehend the
the connection between
registration is so easy to
dashboard. Because the
information. Look at the logo”igniteNet” carefully, it’s a
invitation and sign-up
be done only need for a
navigation color is not so
bit round and bold typeface. Its design language links to
process. Or this is a
mail account. It is nice to
visible and vivid. It is
digital exploring. The font should be 1.5 times larger,
pop-up notice that might
have one step for
hard to notice which
round and clean typeface
insert to different user’s
registration but after
information is vital in the
sign-up process?
sign-up, the flow jumped
dashboard.
2. The framework of the form is too small and complicated. It’s hard to comprehend the form. It should
to the dashboard directly. 2. There is no extra
It’s a bit sudden. I
explanation and message
suggest to have an advert
about Global MSP. The
in the sign-up form page.
3. The title of sing-up form should be above the blank
system asked the user to
or insert a simple
rather than next to it. Because read the text in vertical
accept or Decline, this
instruction page before
way is more efficient than horizontal.
option would decrease
the dashboard.
be round which is similar with logo in order to create a nice brand experience.
the willings to continue 4. Remove the icons in the blank because it makes users
the registration. I spent 3
feel confused. When you turn on the big capital mode, it
seconds to think what it
overlaps with the icon.
is but in the end, I still click “accept”. (Because I
5. Changes of titles
wanted complete the
Your email address-> Your email.
process quickly) I would
Confirm password -> Confirm
suggest to remove this
Register->Sing up
part. But maybe this part is important?
6. The advert: only one step that you can login to manage your devices. (Something like this, to tell the user that it’s a quick process, so the user won’t just jump into the dashboard)
7. About the trend of sing-up form: “login with google” or “login with Facebook”. I don’t think it is proper for IgniteNet service. Because it’s a global service, there are not so many users using gmail or facebook account. In addition, the service should create a trustable identity for administrators.
Confusing Parts
What would I change?
1. SIGN UP FORM
2. USER AGREEMENTS
Your Email
User Agreement THIS END CUSTOMER AGREEMENT (THIS "AGREEMENT") FORMS A LEGALLY BINDING AGREEMENT BETWEEN YOU AND
First Name
Last Name
ACCTON
TECHNOLOGY
GOVERNS
Cloud Controller
Password (at least 6 characters)
Cloud Controller
AND
(“ACCTON”) USE
OF
AND
ACCTON
MAY USE ACCTON’S SOFTWARE OBTAINED FROM US OR OUR AUTHORIZED RESELLERS. BY USING OUR SOFTWARE, YOU
AGREE TO BE BOUND BY THIS AGREEMENT AND TO USE OUR SOFTWARE
sign-up!
CORPORATION
ACQUISITION
THIS AGREEMENT GOVERNS THE TERMS UNDER WHICH YOU
ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND
Confirm
Quick and Easy for
YOUR
SOFTWARE. PLEASE READ THIS AGREEMENT CAREFULLY.
Yes! I accept the User Agreement
Sign Up
Already have an account? Please log in
IN
COMPLIANCE
WITH
THIS
AGREEMENT.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT,
Quick and Easy for
sign-up!
NO! I decline
Yes! I accept
Cancel
4. INVITATION?
Confirm
3. FILL THE FORM
Your Email chichinc.design@gmail.com
You have the following invitations
First Name
to join IgniteNet:
chichin
Cloud Controller
Global MSP Accept
Cloud Controller
Decline
Last Name cheng
Password (at least 6 characters) ******
Confirm ******
Quick and Easy for
sign-up!
Back
Confirm
Quick and Easy for
sign-up!
Yes! I accept the User Agreement
Sign Up
Already have an account? Please log in