KEY PERFORMANCE INDICATORS STORE MANAGER
INDEX
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BUSINESS MANAGEMENT
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INVENTORY MANAGEMENT
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VISUAL MERCHANDISING MANAGEMENT
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PROMOTIONS & OFFER MANAGEMENT
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SEASONAL & EVENTS LAUNCH MANAGEMENT
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CUSTOMER SERVICE & AFTER SALE SERVICE MANAGEMENT
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ACCOUNT MANAGEMENT
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PEOPLE MANAGEMENT
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FLOOR MANAGEMENT
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AUDIT & SOPS MANAGEMENT
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BACK OFFICE & ADMINISTRATIVE REPORTS MANAGEMENT
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BACK STORE MANAGEMENT
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HEALTH & SAFETY/ SECURITY CONTROL MEASURES MANAGEMENT
BUSINESS MANAGEMENT • ANALYSIS: To Analyze the Business on daily, weekly, monthly, quarterly & annually of individuals, departments & store this year v/s last year. • FACTOR IDENTIFICATION: To analyze the product, price, customers, visual merchandising principles, marketing strategies, public relation activities, promotions, offers, events on calendar, service standards and competitor’s activities this year v/s last year to identify those factors which are impacting the Business. • HEALTH RECOGNITION: To analyze & categorize the factors which are strength & weakness of the business. • ACTION PLAN: To ensure that we maintain the strengths & retain their positions and to ensure that a well designed tailor made action plan is in practice to work out on business weaknesses to keep the Business healthy, fruitful & profitable.
INVENTORY MANAGEMENT
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ANALYSIS: Analyzed LY department wise, brand wise, sub-group wise inventory sold on daily, weekly, promotions, monthly, quarterly & annually basis each time to fill in the gaps TY as per the sops.
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IDENTIFICATION: Identified fast sellers, slow sellers, non sellers, & strictly considered while placement of refill on top priority as per the sops.
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CONSOLIDATION: End range consolidations accomplished in given time frame as per the sops.
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SHRINKAGE & PILFERAGE: Maintained a very high compliance to control the shrinkage & pilferage to the given 0.25% of the total sales as per the set sops.
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STOCK TAKE: Participated thoroughly in stock counts procedures and maintained very well control in maintaining inventory losses as per the Audit Guidelines.
has
been
VISUAL MERCHANDISE MANAGEMENT •
WINDOW: Understood the VM Guidelines for display standards of in-store window displays & maintained it updated at all times as per the set guidelines.
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FOCAL: Understood the VM Guidelines for display standards of focal walls displays & maintained it updated at all times as per the set guidelines all across the focal walls at various departments.
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DEPARTMENTS: Understood the VM Guidelines for standard usage & maintenance of VM Display Aids & marketing material and hence maintained it updated at all times as per the set guidelines all across the departments.
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BACKHOUSE : Understood the VM Guidelines of standard backhouse keeping of unused VM Display Aids & marketing material and hence maintained the same at all times in the backhouse in their respective allocated hubs.
PROMOTION & OFFER MANAGEMENT •
WINDOW: Understood the VM Guidelines of promotions/ offers display standards for in-store window displays & maintained it updated during the course of promotions/ offers.
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FOCAL: Understood the VM Guidelines for promotions/ offers display standards of focal walls displays & maintained it updated at all times as per the set guidelines all across the focal walls at various departments.
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DEPARTMENT: Understood the VM Guidelines for promotions/ offers standard usage & maintenance of VM Display Aids & marketing material and hence maintained it updated at all times as per the set guidelines all across the departments.
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MAINTENANCE : Maintained the implemented promotions/ offers VM changes till the end of promotions/ offers very well and brought back to the original form after it at all times on end.
SEASONAL & EVENTS LAUNCH •
WINDOW: Understood the VM Guidelines of seasonal/ eventual display standards for in-store window displays & maintained it updated during the course of seasons/ events.
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FOCAL: Understood the VM Guidelines of seasonal/ eventual display standards of focal walls displays & maintained it updated at all times as per the set guidelines all across the focal walls.
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DEPARTMENT: Understood the VM Guidelines of seasonal/ eventual standard usage & maintenance of VM Display Aids & marketing material and hence maintained it updated at all times as per the set guidelines all across the departments.
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MAINTENANCE : Maintained the implemented seasonal/ eventual VM changes till the end of seasons/ events very well and changed again to the new seasons/ events when required.
CUSTOMER SERVICE & AFTER SALE SERVICE MANAGEMENT •
BUILDING RELATIONSHIP: Motivated team to maintain an ambience where our customers can enjoy an unmatched quality along with a world class customer service experience to ensure we build relationship with our customers by practical application of Golden Rules of Customer Service.
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DATABASE MANAGEMENT: Uploaded customers database in ORPOS on day to day basis, maintained records for upcoming promotions, offers, seasonal, occasional & eventual launches and shared the same with concerned marketing team.
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AFTER SALE SERVICES MANAGEMENT: Provided our customers with a world class customer services experiences in past 12 years successfully and built relationship efficiently. Helped the customers for their After Sale Services needs (exchanges & refunds) and trained the team in problem solving, decision making & trouble shooting techniques.
ACCOUNT MANAGEMENT •
IN STORE ACCOUNTS STATEMENTS: Maintained the daily cash operation within the audit & sops defined guidelines.
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ADMINISTRATION MANAGEMENT: Maintained sales reports, petty expenses statements, banking & cash reconciliation statements, team’s over time & incentives statements, as per the audit & sops defined guidelines. Sent the same to the Head Quarters at regular intervals.
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CUSTOMER’S FEEDBACK MANAGEMENT: Maintained customer’s feedback records and uploaded the same on ORPOS on day to day basis. Maintained Courier Sales & Solved quality related issues efficiently.
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BULK BUYERS & CORPORATE QUERIES: Assisted the bulk buyers & corporate sales queries very proficiently and reported the same to the concerned department at Head Quarters.
PEOPLE MANAGEMENT
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TRAINING & INDUCTION PROGRAM: Conducted induction program and various training secessions for the team members.
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TEAM BUILDING & MOTIVATION: Conducted team briefings on day to day basis for the clear understanding of the business performance and hence motivated the team members by inter staff competition to achieve their given targets.
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TASK DELEGATION & MONITORING: Given tasks to each individual team member, monitored their progress on it & helped them to complete their given tasks within the given time frames.
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ONE TO ONE: Analyzed each individual team member’s, their department’s & store performance on weekly basis and hence conducted one to one secessions to introduce them with the business performance.
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ANNUAL APPRAISALS: Analyzed each team member’s, their department’s & store performance on annual basis and hence conducted their Annual Appraisals.
FLOOR MANAGEMENT
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INVENTORY REPLENISHMENTS: Analyzed the required inventory/product replenishment standards & advised the corrections incase if any required to rectify the same across the store & window displays.
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VISUAL MERCHANDISING STANDARDS: Analyzed the visual merchandising standards and advised the corrections incase if any required to rectify the same across the store & window displays.
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MARKETING MATERIAL & VM DISPLAY AIDS: Analyzed the usage of marketing material & vm display aids standards and advised the corrections incase if any required to rectify the same across the store & window displays.
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HOUSEKEEPING: Analyzed the cleanliness all across the store and advised the corrections incase if any required to rectify the same and to maintain a hygienic consumer friendly environment.
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STORE AMBIENCE: Analyzed that the A.C, lights, music is set at all the time and the floor is always free of unnecessary stuff to offer a friendly store ambience for the customer to shop.
AUDIT & SOPS MANAGEMENT
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Business reports are analyzed, team is briefed, weaknesses are identified, the same are under action plan where applicable, the store management team is aware and records are filed.
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Inventory is replenished on floor as per MBQ, non-moving & end range is consolidated, damages are extracted & processed, global counts is happening weekly, records are filed.
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Promotions & offers are implemented, stocks are available in sufficient quantity to support the business & customers, team is focused to promote the same and records are filed.
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Store, Window displays, Focal walls & Focal tables are set as per the current season, merchandise is laid out accordingly, seasonal guidelines is implemented and records are filed.
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Customers are attended with golden rules of customer service, feedbacks are logged & uploaded, issues recorded are solved, customer damages are processed records are filed.
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Accounts are managed well, records are submitted to head quarters routinely, surprise cash counts are happening, no discrepancies are found in cash and records are filed.
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People are aware of their Targets & Achievements, all are found well groomed & updated on weekly news letter, trends, training modules, deficit in achievements & action plan to reach it.
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Floor was found well organized, lights, music & ac was in working condition, first aid box was filled up & fire fighting equipments are serviced & tested regularly and records are filed.
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SM, VM, ASM, AVM & HK checklists are filled, previous audit findings are actioned & rectified, back office & back store are found well organized and records are filed.
ADMINISTRATION MANAGEMENT •
Business Administration Records Permissions, Lease Agreement Records)
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Accounts Administrative Records (Daily Sales Report, Petty Cash Report, Banking Records)
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People Administrative Records (Daily/ Monthly Staff Attendance, Staff Personal Records, One to One, Training Records, Over time Records, Incentive Records, Annual Appraisals Records and PIP)
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VM Administrative Records (Look books, Stories, Themes, Seasonal Launch, Promotions & Offers Execution, Marketing Material, VM Display Aids & Fixed Assets Records)
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Inventory Administrative Records (FIFO, Analysis Records, Orders, In/ Out, Damages Records, Stock Take Records, Repair & Maintenance Records and PSR & PMR Reports etc
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BACKSTORE MANAGEMENT
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INVENTORY: Ensured that the inventory is always kept neatly brand wise, department wise and sub-group wise in a top to bottom and left to right sequence.
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VISUAL MERCHANDISING HUB: Ensured that the unused VM material is always kept neatly in respective vm hub.
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MARKETING MATERIAL & VM DISPLAY AIDS: Ensured that the unused vm display aids & marketing material are always kept neatly in their respective hubs.
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DAMAGES: Ensured that the damage goods are always kept neatly in their respective hubs well maintained at all times and their records are updated on daily basis.
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FIXED ASSETS: Ensured that the fixtures & fixed assets are always kept well organized in their respective hubs. The back of house is kept neat and clean and is always kept free of any unnecessary obstacles.
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HEALTH SAFETY/SECURITY MEASURES MANAGEMENT HEALTH & SAFETY MEASURES: Ensured that the First Aid Kit is available and is always well equipped with the listed stuff in it at all times. It is clearly visible and accessible to all with a designated graphic pointing to reach it incase of emergencies.
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DCD GUIDELINES: Ensured that the fire extinguisher cylinders, emergency lights, emergency exit signs, fire alarm, smoke detectors, water sprinklers are all well set and in working condition as per the guidelines issued by the Department of Civil Defense.
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SECURITY CONTROL: Ensured that the inventory is always displayed after a careful inspection of security tags on it.
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ANTI-THEFT MACHINE: Ensured that the Anti-Theft Machines are switched on during trading hours and are in working order at all times.
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SECURITY GUARD: Ensured that the security guard is always available to attend the customers & belonging counters at entrance at all times.
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CCTV: Ensured that the installed CCTVs are operational and last 30 days records are always available in it for a review.
Performance Contribution Best Mystery Shopper Records Increased ATV Business Growth
Best Audit Increased Grades Customer Footfall
Good ASM Checklist Records
Good VM Checklist Records
Thanks for your time & patience. Best Regards Jeetander Wadhwa