Globe christmas 1994 by Jerram

THE

hq a%

25 YEARS FROM MIKE THORNE as we go into 1995. In parallel with a lot of this, many mem-

As the shops fill, Christmas is just around the corner and another year draws to a close, it is a time of reflection of what we have achieved in the

k.y priorities

past year.

SUCCCSS

\7e completed migration

and

closed mutli-access at the end of February

a major milestone

in our

history. National Vendor

Programme has been launched and we have also

completed the cut over to Galileo

Document Production and GlobalFares. Focalpoint 3.0 has been launched and the first installation of TravelManager hardware and software went into The Travel ComPanY in December. \7e are now installing more sites with ATB ticketing. The

new products of FocalPoint, TravelManager and ATB

will be our

bers of staff were also involved in the regional roadshows which were a great

\fhen we look back at this challenging year you can all be very proud of what we have achieved. Next year promises to be another busy year and I

am sure you will all rise to the challenge of fighting off the competition and maintaining Galileo as the UK's leading CRS. So, I hope you and your families all take a well deserved breather over the Christmas holiday before we all launch ourselves into 1995. Many thanks to )'ou all and a very huppy Christmas.

Mike Thorne

WEXAS

Roslyn Findlay , GaLiLeo UK , Geoffrey Menary, Menary Traqrel, and J eremy J ob , GaLiLeo I-JK, at a dinner with key agents in I'lorthern lrel"and, which coincided with the 25th anniuersarJ of Geoffre)'s time in the traoteL

indusuy

A DOUBLE CELEBRATION 'W'exas

has double cause for celebration - 75 years in business and a new agreement u'ith Galileo UK. 75 years of success has seen Wexas grow from strength to

strength. Committed to excellence in sen'ice and publications for its members, it has embarked on a significant new project

with its technology partner, Galileo UK. Staff at

'W'exas

will

shortly begin using the advanced Focalpoint product, which will improve the quality of the service delivered to its members. 'W'exas, Commented Simon Beeching, Managing Director, "'W'e have a long established relationship r,vith Galileo and are delighted to be taking this next step. \7e have evaluated other CRS and decided that Galileo has the widest range of travel products available. After a four-fold expansion in business already in the '90s, we are convinced that Focalpoint and

Galileo give us the right platform for future growth".

FROM THE FIRST,

coNFlDENTlAL:THEEMPLoYEENEwsLETTERoFGALlLEoUNlTEDKlNGDoMffi

DID WE MAKE THE DIFFERENCE? SPOT THE CHANGES We asked if you had noticed any changes since IMTD. You had! The major change was in communi' cation between dePartments. You noticed more peoPle taking owoer' ship and an improved responsive' ness to your requests. Some of You believed that motivation and morale had improved. You noticed more

of a focus on the customerl under' standing his needs and Pressures. Colleagues appeared more friendly, helpful and aware.

SON OF IMTD Brackley, The Induction Course. Back Left to nght: Jennifer Du.ane, Sandra B.gg, Daqtid Craig Baker, Maureen Prested"ge, Jon Cook, Julie Burrows. Front Left to right: KaroLine Skorlc, Sylvl Burdon, Cornn Greenwood, Sue Ferran'

The report in the last issue of the Globe on the final IMTD course may have brought back a few rfrerrlo-

ries for you. Two days 'out of the office and some fresh air were obvious benefits, but did the Programme actually work? Was the time and money well spentl Well, that'i what we wanted to find out.

First we analysed the questionnaires that many of You had completed a few weeks after your courses. Then we invited managers and team leaders to a special Crosstalk. After hearing feedback from the facilita-

been unable to do this, theY quoted time and workload as the barriers.

When asked to describe actions taken to improve service within their departments, respondents listed 77 separate activities. The majority fitted into the following categories:

I I

providing more information to customers

spending time with other dePartments

tors, they took Part in sYndicate

exercises where' representing the views of their departments, they discussed the impact and future of IMTD. \7hat follows is a

changing procedures

improved telephone call handling

more effective meetings

There was general agreement that, although IMTD should be absorbed into our culture and become a standard way of working, there should also be follow-uP workshops. We are currently working on the format that these should take, and have a list of volunteers who are chamPing at the bit to help design and run them - so watch this space.

IMTD I KEY LEARNING POINTS I Define

exactlr- u'ho .vour cus-

tomers are

Determine preciselr- u'hat theY require and keeP checking

Do not make commitments that cannot be met saving "nc", offer alrrernatir-es

summary of the presentation and subsequent discussions.

Once )-ou har-e saiC "l-.t", finC a \\-a\- to Celir-er

ACTION

Keep the

PLANS

ACTIONED

Delir-er u'hat has been promised and a httle bit more

The majority of questionnaire respondents reported that they had successfullY

Continued on Page 3

completed, or had made sig-

nificant progress towards completing, their action plans. \Where people had

customer

intormeC

Making the difference!

fiDN I6TH APRIL I995 IS PHONEDAY!

After talking about it for years, we've finally done itl A11 of the UK travel agency population and British AirwaYs are switched over to GlobalFares.

Given all that could have gone wrong, we've come through it almost unscathed - many thanks to everyone for their suPPort and

enthusiasm during this critical time, and especially to the Fares Service Desk staff, who have been

@ @

I â&#x201A;Ź

real heroes.

In the next few issues of Frontline we will be following uP with useful tips for agents covering the questions man),' of You have been asked during conversion - please feed these through to your team leaders. Once again, man),' thanks for

your tremendous helP and support. Sheila Davies

Those of you who entered the recent

Network Planning competition will already know about the changes to telephone area codes which have

taken place, and will become mandatory on 16th April. These

changes have been determined bY

OFTEL, the industry watchdog, to cope with the growing shortage of new phone codes, due to the expan-

sion of the telecommunications industry. They are as follows: n An extra'I' will be added after

the '0' in all area codes (eg 071 will become 0171). New area codes and changes to local numbers will be introduced

The competition asked six

were-presented with a Mercury Compatible Telephone by NaYan -Patel at Whitfield Street - may their bells ring out for Christmasl

010 to 00.

1994, and until Phoneday, both the old and the new codes can be used.

What is Galileo UK doing in preparation for PhonedaY? Phoneday planning and Prepara-

A O

tives nominated from all areas of the company (see the answers to question 5 of the competition below) were tasked to ensure that the necessary changes were made to all company systems and Paperwork.

telephone codes will

Phone dny r epr

Network

Coes

Svcs

A Shrimpton

Central

Svcs

0113 7*

Sheffield

01142* 01159* 01162*

Nottingham

Giue an exarnple of two seruices not affecrcdby Phoneday (six

I Speller/TBA

Personnel

Nicholson/ G Peacock

Executive

Suite

M King/ TBA

What is the new Intrernational Dialling Code? 00

aft", l6th APtil 1995 you qilitl not be able to use

are included here)

Pleuse note that

- Freephone service

the old, &rea codes the new orws nmp!

(05oo/oBoo)

J Crossley

for:

Leeds

D Owen

T Green

Marketing code

J Balloch

Finance

16th April 1995

N Patel

Svcs

Customer

Phonedo\ come

\{har is rhe fteLL'STD

entatiu

Tech Svcs

inta effect?

0117 9* * denotes ensnnglocal runnber

change.

Bristol

codes (091019991117)

Who is your department's

Mgmt

Leicester

tion started at Galileo UK back in April this year, with a detailed master project plan. In this, representa-

- Other

Phoneday?

will change from

paging)

tYhat is happening on

details). code

- Mobile services - Pagin g 0941 (Hutchison

\{Jrerr

A period of full parallel running has been in place since lst August

etc. )

ques-

whose names were drawn out of the hat by Jeremy Job. Both

Cully

A11 area

access

(034s 10645) - Premium rate services (0898

Congratulations to the two luckY winners - Anne Smeeth and Ken

The international dlalhng

- Linkline numbers

tions about the changes being made.

in Bristol,

Leeds, Leicester, Nottingham and Sheffield (see competition answers belou' for

PHONEDAY COMPETITION

$o start using

GALILEO UK RAMPS UP PAMS SUPPORT

o o @

0 o o o o o o o

Executives, including a PAMS

Galileo UK now supPorts the President Ag.ncy Management

in 3 15 locations throughout the UK, and

4000 specialist, and a PAMS Support Manager.

System back office Product

we recentlY ran some feedback sessions with the PAMS User GrouP

and other customers' to better understand our users' requirements.

As a direct result of those

month, when theY are 0800 to

additional support in both the this need, we are investing in

n A restructuring of the

Service relating calls all that Desk means

to ticketitg, including PAMS ticketing, are now directed to

programme to build r.rp PAMS port to take us into the next century' Our specific plans are as follows:

sup-

Service Desk is currently recruiting two further ticketing

ticketing experts. This allows the PAMS desk to deal in dePth with complex PAMS

experts, and one PAMS expert'

The National SuPPort team will

:;::*,'lnn:::l? J##:

The Applications SuPPort group is also recruiting three additional people in the Maintenance team'

providing a total of six PAMS maintenance and third line support staff, who, as well as assist-

ing with comPlex Service Desk queries, will be visiting user sites to rectifY faults.

t \7e will

be Providing remotefacilities to all PAMS sites across the country. This will mean that some faults can be cleared without the need for a

access

2000.

major recruitment and restructuring

t The

PAMS Service Desk are' in response to agents requests' now at mid-month, when theY are OBO0 to 1930 and at end of

sions, we have identified a need for

Support areas' and in order to meet

the

between OB0O and 1830 excePt

ses-

Customer Services and Technical

The opening hours on

queries.

Our Applications SuPPort group will increase its New Product Testing headcount to four, to deal with PAMS enhancements

site visit, and will

gteatlY

improve response times. A11 the plans outlined above are being implemented now' and we are .onfident that our customers will

benefit greatly from the resulting improvements to service..

and development.

sNE mPERr

FEED THE CHILDREN Anyone who works at Renaissance House or Gror-e Park .urrl, fail to have noriced the frantic activirl- on the afternoons when Anica Wilkinson arrives to load up her car with the boxes of used paper which staff have been sar,'ing. Anica, who lives in Cookham, has spent an enormous amount of time over the past three years collecting paper from offices and schools, sorting it carefully and taking it ro Taplow Paper Mills for recycling. The money she -uk., from the mill - white photocopy/printer paper goes for L100 per ton, computer paper

ioi b.rween t5O and f'I40 depending on quality - goes either to Hazel Hendry, who takes lorry-loads of aid to Croatia, or to Reading-based charity, Feed the Children, for their Baby Boxes for Bosnia appeal'

The baby boxes, which Anica also packs herself at home for FTC, cost LZj each, and contain'30 k"y items that a young baby will need, including feeding bottles and teats, disinfectant cream' talcum powder, terry nappies and milk formula. In case you are in uny doubt as to the importance of providing these boxes, two quotes from FTC should convince you:

"There is a lady in Vitez who is a midwife. She is a Muslim living in a croat area and all through the war she

carried on \\-orking, delivering Croat babies' When I gave her some of the b'ab'1- bores there were tears in her eyes as she sa\\'u-hat was inside. She was just so grateful for our continuing helP." Jittt Stuart - Team Leader Yitez "ln Stari Bila, (near Vitez) I gave one of our boxes to a refugee lady who had jusr had a baby. The look of disbelief and gratitude in her eyes was wonderful ro see. I only wish the people who made that

possible could have shared the moment' Please keep the boxes coming - by the truck load." Gordon Bacon - Programme

Director

Anica collects Paper from

Galileo UK every other

Wednesday. She is at Grove Park at 4.00 Pm, and Renaissance House at' 4.30. Her plea is very simPle, "l just need lots of paPerl" Don't fot' get her, or the PeoPle who desperately need our helP. If you wouLd Like to know more about raising funds for Peter Ford on F eed the Children, Pl,ease caLL Gaynor Jones or

01734 584000.

GALILEO UK HEROINES IN FLOOD DRAMA #ffi

A WET WEEKEND IN MONTE CARLO The Independent Travel Agents Conference, organised bY NAITA in Monte Carlo from 4th to 6th November, had been a great success, and the delegates woke on SunduY nursing sore heads and anticipating a leisurely flight home from Nice arr' port in time for tea. Unfortunately, the severe flooding which affected the region had

forced the authorities to close the airport, and the three hotels which *.r. hosting delegates saw scenes of hysteria as desperate travel industry

professionals sought alternative methods of returning to their offices. As two members of BA HolidaYs staff began the long process of sort-

ing out the 200 delegates due to return on BA flights, Ros FindlaY (National Field Sales Manager) and N

icky Keyworth (TerritorY

Development Manager), themselr''es

attending the conference' volunteered to help.

Borrowing a word Processor from the hotel, Nicky took on the task of listing all the people requiring BA flights not as simple as it first appeared, since French keyboards are arranged dlfferently to Englth ones'

and since BA in London could not communicate with Nice, and Ros and Nicky had to keep in contact

with them via the Paris office.

Amidst the chaos of delegates

trying to charter helicoPters to Genoa, or hire cars to drive to Paris, Ros and N icky were running between the three hotels putting up

notices, helping with briefings and generally trying to keep things under control. Then they heard that there

would be flights home on the

ContirwedfromPage 2

ON THE RIGHT TRACK Customer Services has designed a system to track the progress of sug-

gestions for improvements' The suggestion is entered

into

Paradox

that buses had to be organised. From then oo, everything went

and allocated an owner and code. If the idea is a 'goer', progress is monitored right through to imPle'

smoothly.

mentation.

Monday

but from Marseilles,

Except that when the first

minibus turned up in the early hours

of Monday morning, the driver would only accept payment bY American Express card, and NickY was the only person who had one of

thosel She's hoping that the I5O0 will arrive from NAITA before the Amex bill does. There have been many letters of thanks from the agents caught uP in it all. One customer in Particular was recently under pressure to go to Amadeus, but now tells us that he wants to stay with Galileo, because he has seen how we deal with a crrsis. Ron Muir, of NAITA, wrote to Jeremy Job to S&y, "their assistance

was so exceptional, I rl'anted to ensure voll kneu- hori' u'el1 thev had b,oth representerl Galileo, and that their heip \\'as inr-ah-rabie tc the sucof the conterence". Mant- congratulations to Ros and Nicky on a job u,ell donel cess

DEBRAH'S GRIPES The Business Partners GrouP has made the difference by implement'

ing a new system to control cus' tomer complaints. Debrah Owen tells us that GRIPES (the Galileo Recovery and Improvement from Poor Experiences SYStem) gives the BPG team statistical information and alarm reports. "lt highlights rrends and allows us to man' age our work flow more efficiently".

INDUCTION PROGRAMME Feedback from the

IMTD

course

prompted Personnel to revitalise

the induction programme. On 1Sth and 19th August, 1O new emplovees gathered at Grove Park

to test out the neu- format' Over

the tl'o davs thev listened to all areas of Galileo UK; Martin Little's descriPtlon of the Fluffy Cloud will linger in many minds. The delegates also took part in exercises you may remember from your own IMTD speakers {rom

course including Experience

Customers and Golden Moments. A good time was had by all. (P.S' Martin tells us that he is available for Christmas bookings).

FOCUS OF THE

MONTH Originally an IMTD idea in one department, this spread throughout

the company. Many people

used

the focus as a regular agenda item at team meetings and enjoYed brainstorming such topics as Good Meeting Practice, First Impressions and Communications. Enthusiasm

for Focus of the Month is now waning, understandably aftet 14 months, so watch out for some' thing new to get your teeth into. There could be a change in cli' mate.

O A LOAD OF CHI o

g 0 @ â&#x201A;Ź

The winners clockwise: Steue Eglnton, Ket'in Paige, PhiL Corr-, Ray McKernon, Adrian G

ardener,

rank

arminter,

On the 7th December, Galileo UK staff commandeered half

the

Maidenhead

bowl for the mother of all tournaments.

Ten-pin bowling fanatic Val

Jarnes from Personnel organised a d"p art-ment team, and then challenged the rest of the company to a Christmas compe-

tition. But this was no walkover there are lots of other demon

bowlers at Galileo UK, and 13 teams

of six players took up Val's challenge.

A striking

Eginton with THOSE shotsJ

good

night was had by all

particularly strik-

ing was the te am from Personnel, in

matching red (ot

Steqte

\\Ias it

shrimp 1) teeshirts.

After scoring particularly u'e11 in their first games, Dave Bradfield ( 168 ) and Mike Thorne (145) were

both requested to give urine samples for drugs testing, but Dave refused to b.ry the three pints necessary to produce a sample.

By the end of the first game, The Techies were in the lead. They still

found

necessary

to resort to dirty

tactics, by fielding Steve Eginton in

an outrageous pair of bermuda shorts, and put off the opposition enough to win the tournament, with a grand total of 1 559 scored over the two games. The runners-uP were EMG, apparently being beaten into second place because the other members of the team were reluctant to beat Mike Thorne's high score. The highest game awards went to Edith Rodgers (I37) and Adrian Gardener (19?.), while the Fred Flintstone Bubble Bath Booby Pnze the most sought-after award of the

evening

was presented

to Carolyn

McGrath of the Outsiders team from Speedwing for a brilliant scor e of 27 . Trophies and awards were sub-

sidised by the Sports and Social Club.

Runners-up from EMG . Left to right: Huw Medcraft, PauL Spencer , Mike Thorne, Colin BeLL

IISTMAS

g BO\MLS o g G @

G VaL James (riyht) presellrts CaroLyn with her booby pri7e.

McGrath, The Outsiders,

..Jry \4frft.6

Trying aut a new rcchnique!

ThI BEST

OF TIMES

ooo battled it out at the Beehive answering questions on literature, music and general knowledg.. New attractions included a Picture Round (tto slacking allowed while eating) and an Object Round. The latter ch_allenged the contestants' knowledg. of fishi.g, Tupperware and \X/orld \Var II. Several sad people recognised the ''After Eight dispenser. Even sadder people ,pott.d u lYric

from Mr Blobby's, hit of' Christmas 1993.

, The winners Left

to right: AlnnYormg, Dave Estall, \fick Ryder , Peter Guest, John Isted.

... it was the worst of times." If you recognise this as the first line

of 'A Tale of

Two

Cities' you were either

present at the latest Maidenhead Sports and

Social Club

Quiz

Night, or you should have been.

Six teams, including Sheila's Slappers, The runners-up smiLing through their

tears

, Left to nght: J ane

Vanscreech, Keuin Knight, Andy Panrucker, Ann McLaren, Sarah Joines, KeuinMcCffiey .

The Untouchables, N ickless and The Bollax (can I say that?),

Alas, it was a case of 'always the bridesmaid, never the bride' for the plucky Enigmas, who came second

yet again. Throwing the bouquet, and''iin first place, were the Clever Bustards (or something similar) of Management Services. Their forfeit, chosen by the Enigmas, was that they should sing a chorus of that marvellous hit, 'Copacabana'. All

credit to their musical taste that they were unable to do this; no credit to the rest of us who could, and did.

A special thank J ou to

Tim

Peacock, Georglna's husband, and BeLL Antiques of Twyford for their help with the Object Round.

PautMaynrlrd

o â&#x201A;Ź

o e 0

convrlittee rleeded fo, cdsh'hedlthy Maidenhedd Sports dnd Social CLub

Neq,u

We need a new enthusiastic committee, with fresh ideas, to run the Sports and Social Club for 1995.

â&#x201A;Ź

Many of the present committee have been 'in the jnb' for a few years, and we firmly believe that the time is right to hand over the reins.

WE'LL MISS

YOU AUDREY Friday Z8th October marked the end of an era at Galileo. AudreY Powell, who worked for Galileo UK for over six years, was at Leonardo's restau-

rant for a retirement Party held in her honour, and attended bv a large crowd of Galileo UK staff who were determined to see her off in stYle. Audrey, and many of her guests'

were in tears of laughter as Martin Little, following his memorable success at the induction course (see page 5) gave a glowing tribute

Ideally, five candidates are required. If you feel that you would like to see more from the Sports and Social Club, and would be keen to form part of a new committee, please post or cc:mail your reply to me by Friday December 73rd. P

aul May n&r d, Chairrn&rl

The Sports and Social Club belongs to you all come on .o. give it a go!

to "the old bat", listing all her Galileo UK bosses, and Pointing out that Audrey is "the only person ever to have applied to work with Judith Crossley".

Following Martin's sPeech, ?o

YEAR

RDS

enormous cake, complete with the appropriate number of candles, was

wheeled in. Far from speechless, Audrey commented "that's not a cake, it's a bonfire", before SUcceSSfully extinguishing the flames with a single breath.

The many contributors

Audrey's retirement collection made

possible for us to b,ry her a dinner

service, which delight-

her

she'11

now

be able to

invite us all to dinner!

Now she, and

her

wicked

sense

of hum-

our, are sadly missed by all of us who know her - and we all

wish her a very huppy, healthy and fulfilled retirement.

Huw Medcraft (Lrft) and John Hebdon (right) receiuing rheir 10 year awards fromMike Thorne

It's partytimo

t?S:;;;I

"ifi"hgii;;

Friday 13th January 1995

at The Excelsior Hotel, Heathrow

See

o.o

the

i-""*a for

fiiio*'its

Featuring the Gutter Band 4 course meal included in the price

o='c@

nK4,-

ov O

o o o o o

8 o o I o o o O o o

WORDSEARCH E

a T o S o o

o \7

o A

CAN YOU FIND I5 HIDDEN GALILEO/FESTIVE WORDS IN THE ABOVE WORDSEARCH? Galileo

Q.t.uing

Snow

Pudding

Present

Guarantee

RoomMaster

Locator

Festive

Santa

Rudolf

Enhancements

Global Fares

Frontline

Crackers

COMPETITION please send your completed wordsearch and crossword to Terri Godwin, Marketing, by the 31st a bottle of bubbly. January 1995 to enter the competition to win Thanks to JimMcConnell, Puale Designer Extraordinaire.

cRosswoRD

o o o @ @ @

o O o @

CLUE ..DOWN

CLUES ACROSS 3 B

Galileo Windows product (10) \7ord processing package found in 3 across (5) 10 This famous battle may lead you to a CarMaster vendor (5) lZ This rodent may help you in the office (5) 14 Dame Kiri te Kanawa might appear here (5)

16 Re-arranged game is huge (4) 17 Initially this is how GDP users check their links (4) 18 Simply the best CRS (i) 19 Baked beans and BSP information can be found ln these (4)

20 Wight, Anglesey,

Skye for exampl e (4)

23 JR'r Mommie hidden in the Dell ie (5)

74 You should press this k.y if you wish to take part (5) 76 To change or alter perhaps (5)

30 Small cake in Perthshire (5)

Part of chain found in Strangeways or Brixton (6, 4)

1 2 4 5 6 7 9

Very clever workitation (3) .,,,,,,,i,if:ii,,ii''"" Follows drilling at the dentisf#I'" K.y to left of ,pu.. bar (3 ) Altered loop has,a'fi61e in the middle (4) Your eyes will be smiling when you drink this whiskey (5)

Ticket on departure

- initiallv (3 )

The only way to book hotels ( 10) 11 You have on-e, and LHR has four of these (9) I2 You'll find Galileo UK's HQ in this Berkshire town (10) 13 These pages provide visaftealth information (7) $ Optional booking field sounds like a woman's garment (7) Zl Galileo International shares this Wiltshire town with the Robins (7) 72 Mountains found in Peru and especially Bolivia (5 ) 25 This lady wrote about the Famous Five (4) 77 Other Service Information (3 ) 28 Low to High CarMaster availability seen in Califomia (3) 29 Device used to lock and unlock at your fingertips (3 )

e â&#x201A;Ź

e 0 â&#x201A;Ź

THE RESCUE STORY OF THE YEAR The more cynical among You will probably think that this photograph was bought from a cutesy card shoP

a moment of extreme sentimen-

tality.

The truth is that

these two amazing little kittens were rescued

death *'+ffi by Shona Chambers #

antibiotics and rehydration salts. \7hen they were found, the white kitten, a male, weighed a mere Boz, and his sister only 9oz, and it took several weeks of dedicated rlUrsing before they began to thrive. For the next few weeks, the

two kittens, now boisterous and healthy, although

Jill Bruton (currently temp ing in

(Shona is unfortunately allergic to cats) and got on well with her dog,

Business Partners Group)

while they were on a cycling holiday in CountY Durham last September.

Shona and Jill were cycling past some farm buildings, when they heard noises coming from a barn. They for-rnd the kittens, then about three weeks old, pitifully weak, cold and dehydrated, and

the white one had its

he ad

caught in some farm machinery. Having consulted the \ret, Shona and Jill set about saving the two - wrapping them in ski jackets' settling them next to a radiator and giving them four-hourlY feeds,

Dawn Fox Sec/PA to Head of Customer Seruices Pat Wright P er s onnel" I T r ainlng Secr

etarJ

Zeba Rehman I'J ational

Accow'tt Support Assistant

Gavin Teale Product Executiqte

Jacqui Noyes Buslness

still a little delicate, lived with Jill

from certain and

NEW STARTERS

artner s E xecunu

CHANGES/ MOVEMENTS

and adult cat. The female has now been

Philippa Muress

found a home with a couple who had

Reunnrd to Persormel

recently lost their own cat, while the male, whom Jill has named Gordor, has

jo ined the Bruton household permanently. Jill said, "lf I can make

sure he grows

into

h"ppy and healthy cat, it will all worthwhile

fro* mntemity baorc Sheila Montgomery

Promoted to Adrnin Assistrrtt CentraL Admin

Michele Patching Retawned

Accoutnts from mnternity leaorc

Louise Sparshott-Garrick from maternity leaue

to Ken Cully Reunned

AccozLnts

Transferred to Senior Product SpeciaList

Elaine Davis

Trmsferred to Truning Adrnin Asslsuanr Debbie Garraway Retwned to AccoLuxts from m^aternity Leaue

Michelle Hawkins Promoted to Senior Plnnning Co'ordinntor

Darren Gilbert Trutsferred to Accowtt Support Executive Paula Jennings Transfened to Accowtt Support Executiue

Athena Jordan T r ansferr e d

to Account t

omoted to

P r oduct

"OK

VUXTK^1J;,

Marl<eting Mannger

Nick East Promcted to

I'J ano'nnl

Account Support

Execunue

Maria Martinez Promoted to

I'J atiorwl

Accouutt Support Executiqte

Edith Rodgers Promoted to I'l anorwl Account Support Executiue

Minu Verma Promoted to

I'J anonal

Account Support Executtqte

Ian Golding Confirmed as Training

SPeciaList

BIRTHS Kevin Elkins and his wife had a son, Nicholas, on TndNovember.

FROM THE FIRST, TYPESETTING: LYNN WILLIAMSON FOR GALILEO UNITED KINGDOM