Globe march 1994

THE

Ma RCH

e94

ALL MIGRATED

@ean'dDonLunn,nlmsouttommkthzendofmigranonatGrouePark,

MIGRATION to Galileo was offtcially completed on

THANKYOU

Monday, Z8th February 1994, bringing to a successful conclusion a two year programme involving staff from every depart-

AS well as saying thank you to each individual member of

ment in Galileo United Kingdom.

To mark this achievement, Don Lunn of Ayscough Travel and Chairman of the Guild of Business Travel Agents was invited to "close down" Multi-Access at Grove Park.

GALILEO SUCCESS success of migration is indisputable as current business levels (detailed on page Z) illustrate. Change of any kind is rarely easy and the combined complexities of the travel and technology industries presented a formidable challenge to us all. Teething problems have arisen - sorlre of them seeming to require major dentistry - yet the commitment from staff has pulled the company through and continues to ensure that we provide the highest level of service to our customers.

The

staff, every employee is invited to the great "End of Migration" celebration at Thorpe Park on 15th April 1994.

Do, please, come. The party is intended for everyone and will cater for all tastes, so let's see as many people from as

many departments from as many areas of the country as possi-

ble. Full details are available from your representative: Pat Barker, Colin Bell, Shona Chambers, Terri Godwin or Huw Medcraft.

It's a wonderful opportunity to breathe a sigh of relie{ a{t-er all the hard work, pat ourselves on the back, toast future con-

solidation and business development and, more importantly, have a damn good time.

See you there !

More couerage of Muhi-Access Closedown on pages 6 €d

7

.

FROM THE FIRST,

coNFlDENTlAL:THEEMPLoYEENEWSLETTERoFGALlLEoUNlTEDKlNGDoM@

o o o

BUSINESS & PRODUCT

ROUND UP

O

o o o o

tion of Galileo car

CORPORATE ET

and hotel bookings made by Galileo UK

Corporate ET offers selected kev cus-

is increasing.

Galileo terminal in the offices of

customers

also

In

February Galileo UK accounted for 42o/o of

all CarMaster and all 4BVo of RoomMaster book-

tomers the opportunity to install

their major clients. Using

a

the

ET3000 easy user interface, nonagency staff will be able to make bookings which can then be ticketed by the agent.

ings worldwide.

KEEP UP TO DATE

GALILEO ENHANCE. MENTS Galileo 'tJK customers discovering more about CarMaster at the

GBTA

Workshops in Janunry

GALILEO BOOKINGS \UITH migration officially completed, we now support over 11,350 Galileo terminals in 2,250 agency locations. In February 1994 we han-

New Galileo features and enhancements continue to be intro-

duced with the most recent outlined below.

CONSOLIDATOR

FUNCTIONALITY

dled over 2.2 million bookings, up

Consolidator Functionality has been

over 20o/o on February 1993.

introduced to enable agents to queue their

GALILEO DOCUMENT PRODUCTION The cutover to Galileo Document Production continues with over 600 locations now issuing tickets and itineraries through Galileo. It is aimed for all agency locations to be cutover by November

1

991.

CARMASTER & ROOMMASTER CarMaster & RoomMaster bookings also continue to rise with.February car bookings up 300% on last year and hotel bookings up 400o/o. The propor-

WITH OUR

PRODUCT RANGE Details of new and enhanced prod-

ucts are announced in Product Announcements which can be found in their own cc:mail bulletin board.

Quarterly

.tJpdate

details the

entire Galileo UK product range and is distributed to all heads of department. If you need to find out about any product or just wish to keep 1zour' self informed, please ask your manager to see your department's coPY.

Booking Files to consolidator agencies to calculate spe-

cial fares or to issue tickets. The consolidator agent can take

ownership of the

Booking File or return it to the original agent.

DROP.THROUGH FOR BA Drop -Through for Galileo UK customers discowering more about RoomM aster at

BA enables Galileo users

to

access an

the GBTAWorkshops in January

airline's own reservations system direct to create, amend or service specialist bookings.

EXPORT DRIVE

A spin-off of the Galileo Central

Drop-Through for BA will be used

System manual (produced bY u team

mainly by agents arranging travel for

comprising staff from Marketing, The Service Desk, Training and Account Support Executives) is a

groups or for passengers with medical

conditions. Both categories of passenger require the agent to follow specific procedures.

As it our aim to offer our cuStomers the most comprehensive range of factlities through a single system, it is intended to incorporate the group, medical and other functions into the Central System in the future so that users can make every category of booking in Galileo.

number of orders from other Galileo

National Distribution Companies.

Galileo Denmark has ordered 500 sets of the prompt card/dividers

for its customers, while Galileo Southern Africa has expressed an interest in printing the manual itself.

There can be no better indicasuccess of the manual than these unsolicited orders.

tion of the

o o o @ o @ o

GALILEO UK TARGETS I50 GBTA usERs AT rAN UARY WORKSHOP FOLLO\7ING on from the success of the first Galileo International Subscribers Conference last September, the Guild of Business Travel Agents asked us to hold a mini version of the Montreux event in the UK exclusively for their member agents.

So on the weekend of 77nd and 73rd January we held a series of workshops at the Ramada Hotel# Heathrow which promoted a bettei" inside knowledg" of Galileo functionality. Six workshops"'Covered the

following

topics:

1,,,,,.,,,,,,,,,,,

.:

n

RoomMaster

il

Carlvlaster

il il n

Focalpoi@K

at::

,:ta

,E'

:rl:j-r..

'iifu

,,.:.-;i'i'

: t:..!..:a

ScriPtwr,,l

.rr:':':

r ,,,

..

GaLileo

UK

custamers discov,ering more about

F

@

ocql oint [.JK,at the GBTA Workshops

Busine#fficiency ,:

.a.

il Air &Sooking

Functionality

The syndicate rooms were all named after airc raft - Hurricane, Hunter,"'B,.rccaneer, Harrier, Dakota and, the cause of quite a few jokes, Sabre

!

There \\,as also a hands-on area where delegates could try out {ol, thernselves the functionality they had heard described in the workshops. Sir iive terminals were"'avail-

: t\\'o Focalpo int Central Gal ileo ab le

UK,r,,,,,,.t,we

company's businefund what it is we are uying to achieue:1,,, As a direct result olt''this,,7eedback, a series of Product Daysj,;were held in J anuary for staff wishing.iCI"te&rp,,more about the products and serqtices He,Xdi,1t the Board Room at Foundation Paik'1.

and S ingapore ), InterCity & Eurostar, Marrioti Hotels, Olivetti

most attent'ion as they ran a compe;

wi#a round the world trip as 'fu maingize. .tt.'' \7e ,received very positive fâ‚Ź back from the 150 delegates a@ding and thank all staff whdftorltributed to making this event such

Again, uerJ positive f eedback was receiued from the 60 staff ettending the days &s they l"earned abaut products 'ATBs which such as CarMaster and

ttttl*

Global Excellence (Swissair, Delta

,tjtion

to attend.

previousLy meant

Avis, Aer Lingus, British Airways,

Global E*'eellence attracted the

stnff from uanous departments demonstrated products to those who hn"d asked

hnl

ATB pririei 11 exhibitor booths were run by

UK, Ramada International, Sp.edwi# Training, United Utell International.

Airlines

FRODUCT DAYS FOR G^LILEO UK STAFF THE Cultuid, orkshops and IMTD courses ha+ta''fuinded us aLL how important it is M,,,,*, understand the

'RoomMasffi and Carmaster and an

res#ding

for#ula worked â‚Źty well'hnd we are efinsidering using this on similar

some.

OCCAS1ONS.

Vrt *rutL* exampl;,;f the dtfference being mad.e dcross

th"e

cornpanJ

a

silCtuss. The'#orkshop

.,.,,r.,

i"''

Terci

.

Nlck East demonstrates the Galileo Cenrral System to Duncan

Fionnualn Barrett demonstretes the l"atest ATB technolog to VaL

Harbour (I'Jetworks) andTerry Seckerson (Sales) .

James (Personnel)

.

o o o o o o o

\^/ORKSHOP il t il

Mike and I, together with other colleagues from EMG, found Your

FIRST of all, "Thank You" to all of

you who took part in the recent Culture \Torkshops and a sPecial "Thank You" to the Culture team who facilitated in the syndicate

feedback invaluable.

It has already

given us a challenging set of actions.

I'm pleased to say that I have already received feedback from some of You

groups.

improvements

overall results and you will averaged on the graph (opposite). I know many of you are also interested in the variations and so this year we are also publishing all the individual see these

p

in certain

areas. In

movement in score (average +73o/o)

TRAINING GENERALLY '!Uas

cited as good, supporting and underpinning the following values:

to summarise these here below:

IMTD

t t n

Referred to as an excellent Programme: supports and underPins the

following values:-

1994. For the purposes of the graph, I

t il n il

have taken the median scores' which show a 9o/o positive movement since

the first'l7orkshops approximately 15 months earlier.

More important, however, than the actual scores was the opportunity for members of different departments

Professionalism

COMMERCIAL AWARENESS

myself, who, between us, attended all but 7 of the \Torkshops.

following values:

Enthusiasm

This tended to knock scores on:

Enthusiasm

Also referred to

Professionalism

scale redundancies.

Accountability

as

Company Team SPirit

There were widesPread concerns over the perceived threat of large

Company Team SPirit

to mix together to discuss issues and successes and to feed this back to EMG, in particular Mike Thorne or

Commercial Awareness

where there has been the most

articular, communications.

There were some common themes coming out of the 'sTorkshops and I have endeavoured

syndicate results. (See the chart below). You will see that there were 29 syndicate groups in all, which met between the end of November 1993 and the last VTorkshop, held in Glasgow on Friduy l Bth FebruarY

Long Term Vision and Focus

We had particularlY tackled this value following feedback from the 'VTorkshops and this is first Culture

to say that You have noticed

I promised to let you know the

Company Team SPirit

an excellent pro-

gramme: supports and underPins the

il -l

Enthusiasm

t t t

Honesty

Carins()

Long Term Vision and Focus Company Team SPirit

RANGE OF SCORES FROM CULTURE WORKSHOPS Team

Spirit 35 35 40 6rl 60 50 50 50 55 66

60 60 60 61

62 62 65 65 65 65 65 65 65 70 70 70 75 76 80 Median = 15 0t 29130

Vision 24 25 40 43 45 45 45 45 45 45 47 50 50 51

53 55 55 60 60 60 60 60 60 65 65 65 70 70 75 80

Profession alism i 40 55 55 59 60 67 68 68 70 70 70 70 70 73 75 75 75 75 75 75 80 80 80 80 80 80 80 80 80 85

Account abilitY 30 40 48 48 48 49 50 50 53 55 55 55 60 60 60 63 65 65 65 65 65 68 70 70 75 80 80 80 85

Honesty 15

37 50 50 50 55 58 60 60 60 60 60 60 60 60 62 63 65 65 65 65 67 67 70 70 71

73 75 80

Commercial Awareness 52 60 60 64 65 65 65 70 70 71

72 72 73 75 75 75 75 80 80 80 80 80 80 85 85 85 85 85 87 90

Caring

Enthusiasm

40 44 45 55 60 60 63 65 65 65 65 65 68 69 70 70 70 70 70 70 75 75 75 80

45

85

EO

85 85 85 90

a2 62

10 bU

b3 53 54 55 59 60 6U 6U

60 6U 6U

63 65 o5 b5 65

6/

tv tv t0 /o t5

Ub 9U

RESULTS 93 194 Mike was able to dispel much of this concern, particularly where he was attending the \Torkshops in person.

@

o o @ 0 @ o o o

Company Wide Scores 1993/94 80

100

Value

20

40

60

COMMUNICATIONS 62 55

Company

This was a constant topic which we

all agree effects every value. evident that Communications

are

very inconsistent across

the

Departments and Regions as to effec' tiveness. This is something we have acted upon immediately and are no-w

1992

Profess'iohalism

improve our communications."One suggestion from a staff dâ‚Źmber was to "measure managers b,v$ow well they pass on infor on". \fe will certainly be lookin$ldt this. ', ,.=, I was pl.ur o see at a r6ffi

Honesty

Glasgo# recently th#ach member of the team had #ously considered this meeting of Trainers in

topic and prepared an effective pre-

i

i

75

Commercial Awareness

'"','70 63

Caring

'i

52

\/ \/

sentation on it.

...atdift*nt Workshops contributed that if fib compare ourselves with

-

,+

constantly looking for wats;'to

RECEN*jOINERS...

1993

Team Spirit

It was

t,'\\

l

63

Enthusiasm

53

other .eOfipanie$,,*we,come,, out very highlf.a'nd thai we set'''ve'it high standard.s.for ourselves. r:.,ji]ll ii::tjj:: i:r::.u:::

]l

r,i '

LO N G TE Rf'l' VlSl

CARINH ,i,.jji:rr.

''

FOCUS

O$AN

D

,.

ENrHuSifiSrq

,

.

;ir:'-i:::r

':

Many staff said they thought we were caring in fficult times and good in welfare situations.

Mosr of you felt you Hild lost track

(afrer migration) andfuanted an

Varied considerably according t" ,D"partmffit. Many requests fo t6'mpanyi*ide event. YOU HAffi

SEMINARSH Most of you feli the workshops were

update, particularly from Mike. Mike will be taking time out ln the near future to update you all'od our future

"Migriti'Ln Party" on 15th April" \7'e will continue to look for

very useful and *ould welcome

djrection and mid term priorities'

'rr .l:i:i

such

forums

'o ,

,,1' i.:tl-i:t

l

ITI Hope to

rvuy

see you

im$#,,bte our ratings against If any of you, have any then please contaCt"me or one

our values.

,.,,#"''

id#,

of the Culture Group: iri.r.l

iili

il Paul Casem.ni :'' Guest il Peter .''. fl Fiona Long

:ttii.,'

SNOVr Joke makingthe difference. This Lucky or unLucky gouP - depending on jour Per' spective - is pictured mid-exercise on their IMTD course in F ebruary. By chance three members of staff independently urged the Globe to snep the workers slaving away in Siberian conditions. It just so happened that tures of the snow enywal .

I had brought mJ camera in to take

some pic'

tt n il il il n il tl

all atffie

Adrian Kwasknicki LtzMcMahon Richard Mcleish

Mike Scholey Sylvi Burdon Ruth Greggor Noel Peters Keith Clayworth

Sue Clnrl<e

-

o o o o o O o o o o I o o o o

MIGRATION ENDS THE BIG

swlTcH OFF A

significant milestone was reached

on Z8th February, 1994, when all links with Multi-Access - the system which has formed the backbone of the company and agency automation

for the last 15 years - was finallY switched o{f.

The closure of Multi-Access comes after the successful comple-

tion of a two year Programme to transfer all 2,250 agency locations to the Galileo Central System.

Colin

COMPREHENSIVE ACCESS

and car hire through Multi-Access.

Following the closure of airline

Ey, agents now have access to more than 400 airlines, 30,000 hotels and

Multi-Access, the remaining non-air

ffi

.

, ,, lark,.o" l-.?,i1"x111*---^ ' Culturâ&#x201A;Ź: ':', ,Fe,edback', " from' : Work,shop,s ,f evealed a "stron$ ' , demand Compioy" , ' ' un '"all cornpafrY'.' t"t an,"flll i*u*J to,r,

'

#

. there's, still mole to do,

but we do now have a chance to

ki; k' ;r;to":i",

i "hooiay.tt

il;;;

;;-.;; ;;

through Galileor ilo

more

. simply

They say that a change is

UK agents are currently generating over two million air, car and hotel bookings a month through the

commented,

'

'

superseded and improved uPon.

cc

"Since the launch of Galileo five years ago, we have worked closelY with our customer agents and user groups to ensure that the products we deliver are the products they want.

\7e have received the full endorsement of the users Association, the Guild of Business Travel Agents and other trade organisations in bringing

remain committed to continue to work closely with our customers to provide the best service available in the UK.

END & BEGINNING as

good as rest, but a PartY is better

than a change.

MARKET

Multi-Access to a close and we

Feedbacktt, no more updates o-n the percentage of bookings made Travicorn t]sers Manual no more migration.

UK IS IMPORTANT GALILEO

market well and has been the undisputed backbone of agency autorrl?tion for many years' However, like all good ideas, it has been been

, tho history of travel automation th

flowing

Vendors) will continue to be available in their current form.

Mike Thorne

the'rnost ambitious Programme in

UK. O"i custo*"t* "t" ,t*i"g nr. ; ai" Booti"e'Fi1*s the ;;;.!ne ;d ;; cdi-d'""J Galileo

Jetset, USIT

"Multi-Access has served the UK

j

.

in the

- British Rail,

Utell (now termed National

Galileo International organisation. .

Those

- event: and- yhat, b.etter excu::;

and

UK one of the fastest growing and most important markets within the

:

' Migration'Party" et ', held &t to-be' held, Mig*uiiotr'Piiit"'io.,be' .

suppliers

Galileo Central System, making the

-f

:i::a::!::l.a:::t:..::

.

5I car hire companies' compared with 55 airlines and limited hotel

Enhanced by the speed, efficiencY and flexibility of PC-based technolo-

i6r,,c biate,,'ihe, end'of,'one era .::.''d..thb'b'e'.'g'|fn'ing.'bf'.another'il ','and ind'th", b- ning,sf', ;nbfuu; .u thb fieal'**'ine,;f' ,to, th,e,,,":End of , :"*iiff tn+ited',to,,'t are in*it'ed Itiff aier

Don Lunn (Chairman GBTA) and Mike Thorne 2\th F ebruary 1994

BeLL,

Access on

"The shutdown of Multi-Access marks the end of an era, but heralds the start of a new one !"

GALILEO THRIVES MULTI,ACCESS CLOSEDOWN:

A TECHNICALVIEW DEAN KEYWORTH:

'd'"'a

"l want you to shut off Multi-Access-, at 5.30pm on Z8th February. I suppose you will just switch ev.e$ ing off then

MIKE

?"

:j:"':i'

SCHOLEY

'

+.,,

really what you *ant, nobody to be able to access inything but Galileo?"

=' THE ANSWER: i.=:t

the rem#ing MultiAccess Con;' trol .''This would tell the conr,oller that it should have, for ,,example, a connection to British ,,-Rail and connect an agent if they

'''i BA and return the correct message if an agent tries to select that.

5.

Design ne\ / layout of remaining four controllers.

6.

Design routing changes in the backbone network to target all

t:.

No, of co#se it wasn't, what

was

really requ'iied was the following:

il All $ents allowed Natffial Vendors

it or that it does not have

-','l''select

"Yes, we could d6"'that, but is that

(S.rpplidi

new SIP =4.'-' "'i".-o'llldex Prorq}fu what #o*ld,.be

multi

access to

access calls

from ugJrrr, ,o

those four controllers.

such as British

Rail,."Utell etc

n

ON THE

book changed to Look No Book.'

7. Build new

n All'agents allowed to Apollo multi

access

partition

(as

Look No

,,

,,

A11 internal (NDC) sites able to select BA.

il A^y

to

be

1.

8.

rest of the Multi-Access partitions to get cleared lvith the

AT

"selected service not knotl'n"'

g.

Created a new "Galileo UK

only" database in MCS ivhich allowed us to build a unique TGCT (Ttavicom Gateuz?Y Controller table) for NDC sites only.

of the off'line Multi-Access controllers to be

2. Converted one

available just for Galileo UK and put the TGCT in it.

3. Built a special Travipad routing table for Galileo UK sites and

loaded them all into the box

(this was done by Mandy Cato from her home by teleworking).

As this was done all internal sites were effectively being moved to one particular controller.

Book.

"',

:ii:::I

r..,.,

.

Re-,tfrange cabling to what will become the remaining four con-

'trollers.

agents selecting BA or the

HOW DID WE DO THAT?

::::.

TGCTs for the four controllers -changing the status flags for agents from'bookable ,to

access

Look No Book).

f,

DAY

Agen,ts that.rye,reafuwed to

5.3OPM

'

.

Load new TGCT's, connect up the correct cabling for the four

controllers, load the new SIP, change the routing in the "backbone

network".

:

1O.Make way for Mike Thorne, Colin Bell and Don I unn to have publiclty photographs taken

switching o{{ some flashing lights.

MANY THANKS TO Ruy \7yles for creating the master plan, Network Support Group for

producing the SIP, Network

Plannin g {or configuration and table changes, Network Control for mak-

ing it work on the night and Dean Keyworth for asking the original question.

Milire Scholey

o @ o o o o o O O

o @ o

o WHAT DO SALES DO? o o o o o o SPACE: THE FINAL o 0 o A

question asked by anY organisation of its sales force and particularly that of Galileo United Kingdom.

Gone are the days of major sales

of additional hardware when we

were breaking into a market that was largely unautomated. Our business

today aims at protecting and retaining our k.y client base and developing revenues either from more segments or from additional software sales. That is not to say that we do not look for new business, but that we are very careful as to whom we accept as business partners and that we examine their potential for a long term business relationship very closely. The importance of this is brought

into focus when realising that, on average, four travel agencies go into liquidation each month.

Roslyn joins

and the application

of the principles

where she was cor-

established by the

porate sales director and brings with

Make

"I

the Difference" initiative equips the

Galileo UK

us

from Forte hotels

her many ye ars'

experience in the

sales

management of

force with the best tools for protecting, retaining and developing our cus-

travel agency and corporate accounts.

One of Roslyn's

k"y priorities is to

tomers' business.

- evaluate and define our account

re

ROSLYN

Roslyn Findlny ,

FINDLAY

I'J

I am delighted to welcome Roslyn as our new National Sales Manager responsible for the Field Sales and

management strategy to develop our agency partners' business to its great-

ational Sales Manager

est

potential.

Jererrry Job

Telesales Unit.

Galileo UK's position in the

market is best summed uP bY the statement "everY one of our cus-

tomers is our competitors' prospect".

I can say with confidence that in any one duy at least 30 Galileo UK customers will have been visited or con-

CAPTAIN'S LOG STARDATE

35.24.35

!

at \Tagonlit, we decided to base our workshop on a journey through deeP space with the following crew:

from tacted by representatives 'WorldsPan.

THIS is the voyage of the StarshiP Galileo on a journey in search of

Captain Brown, Me - National

competitors very often work on

business efficiency throughout the Galaxy of Galileo products and ser-

Spock, our very own Steve Swain

Amadeus, Sabre or

Our

a

stealth basis and even with closely targeted account management from sales and customer services, we all have to be vigilant about any competitor activity. With so many staff across the company in regular contact with customers, it is vital for us all to be aware of what our competitors are doing, so please'feed back any information you may discover, however trivial it may seem.

WHAT ABOUT CID? \7e have a Customer in Danger Programme which initiates a series of activities to protect and retain customers. It is proving very effective

vi.ces.

o, I have not gone

mad. 'lUagonlit asked us to participate in a series of workshops at their UK cooference in Leeds. Both Sabre and the Klingons were also going to be rurlning workshops. I had a clear message to give Wagonlit staff, but wanted to present it in a way theY would remember and, of course' I wanted to outshine the competition.

So I joined forces with colleagues at Galileo International and Olivetti to find a suitable theme. Knowing that there were a few Star Trek fans N

Account Manager, \il/agonlit

Dr Rodgers'

Edith, K"y \Tagonlit ASE

Commander Curson, Kim from Galileo International

First Officer Wade, Debra from Galileo International

Chief Engineer Scottie, Dean Milroy, Olivetti Account Manager Science Officer Hance, Bob from Olivetti

Helmsman Stevens, Keith from Olivetti

and ensures that we keep and develop the business of our major agency partners.

In summary, the role of your sales team has changed subtlY to meet the

needs of our market place and our company. \7e are still selling, but in a different manner. Developing our business relationships for long term revenues is our key objective, once having retained and secured our cuStomers' commitment.

There is . a constant battle being fought in our market place with our competitors trying (but not succeedirg) to win our key customers from us. The provision of a quality service

Admiral Job surueJs the crew: ELaine Brown, Steue Su,'aln , Edith Rodgers , Bob Hance (GaLiLeo International) , Keith Steuens (GaLiLeo Internaaonal) and Dean "Beam me wF, Scottie" MiLroy (OLiuetti)

,

GALILEO UK RECEIVES AWARD GALILEO UK was recently awarded a Certificate of Recognition fro m M a idenhe ad Educat ion

Business Partnership for offering work experience places to students.

dents not only in Maidenhead, but all round the country and in 1993 we provided 16 weeks of work expe-

James), Matthew England (with Des

rience.

Janette Benson at Birchwood). Our next placement is lined up for July in

Collier at Isle of Dogs) and Matthew

Ertgland (pictured below with

Placements usually last between one and four weeks and involve the student in actual

The company provides places for stu-

Management Services.

Students have worked within

work or occa-

various areas including Management

owing.

Our

'

mos t

recent students

Engineers.

studenrt$" ,--are

Alison

Bridge

with Persontt"l" and,'ii' Central

Seffices (pi.turg.d left with Gd rgina Peatock, Sue

A

thit the experience will be $eneficial to the student and their .furre, whil" involved "rru61in$''siaff to work with minimuddtt.rption.

V"

Leeds.

.:. ::t. j

in

-

asm, hard work, icting skilli of the crew and also to Robeit Zatywiacz, Mary McKuy and Lo,uise Burnb (Culil.o Iniernational).

=

":it

l

'

ift

il,,,

.,,'1iii:'lilrr

Eleittc Brcr.lurt

workshops

fu -o*irrg, including

a dress rehe;i"i';;^o,r, chic Star, Trek uniforms, we"ryere ready to Ffo-

,,ii:,:i,

SPOT THE MftTERY CREW MEfi..bER

ceed full speed ahead, at warp factor 101 Jeremy Job arriied to prbvide additional support (making. an excel-

lent usher and lighting teeHt't"tu.i".t). ,r'l,

'

,

group

.b"

16th January

I

took part in the

first Walt Disney" \Uorld Marathon in Floridan Due in no small part to the .rn,rsd5lly cold conditions, I ,' ,,mdiag.a to get round in 3hrs 53

TO BOLDLY GO...

Two O' clock and our first

,

;,:.:.

at }pm on Saturday. After numerous r'

rehearsals

,- holson

t,:.

The workshgp nro_v9d to be a great success and I^ wot,ld like to paS-i "* my sincere thanks for the enthusi-

,

\7e were ffito start the

ests for

:.

Olivettt"u,installed some very eyel'

'

re

.,;:a-:: ,.-i.ifi' :': succEssFULlilssloN

to ,h" Mattioii Hot.l in

FLIGHTSIMULATION

i

-f;Rany

branch managers and directors, all of whom seemid.to enjoy the ,royug

ffi. room was set up and

catchinffin"ology.

receive

ttno lleges pl".â&#x201A;Źfu nts frorn schoo ls "fi throt$hout the regions ad ll as from staff #ith relatives seeking

,,

'i,,r i:liri:r+r

Our t#dt was to write a script,'r'produce slid"r, find music, organise the rooffiostumes and equipment. Iot' think #H'r were all surprised at thd'"' hours of,utgrk involved. ;i On Friday, 1,lth ,February, we all beamed up

pi'ogmmme is organised to

ensure

Kemp and Val

NTIEPo'tu

::n

mins 57

appeared. \7e began our voyage

secs.

Research Stations Focalpoint and

The race started at 6am and passed through Epcot, MGM and Magic Kingdom and after that we

Global Opportunities, returning

were out in the wilderness round the

through the Galaxy of Galileo: Planets CarMaster and RoomMaster,

home via Planets TravelScreen, Client File and \Tagonlit Project

back roads of Disney (past the sewage farm!) until we finished at

Roy.

Epcot.

There were some surprised faces in the audience, but the \Tagonlit staff laughed in all the right places and applauded with enthusiasm at the end.

\7e then repeated the workshop four times to a total of 160 Wagonlit

It was nice to see a friendly WHAT is the identity of the Starship Galileo crew member caught candid photograph?

Answers, please, to

Capnin

dence of the Apollo Conference

El"aine

being held at the same time. Thanks for your support, Mike.

Brown, who can enlighten you on Sales' fetish

for

dressing uP.

face

on the course, due to the coinci-

this

in

o o @

Services, Personnel, Central Services, A.count SuPPort Executives, Technical Product .sp.cialists and Field Service

sionally in shad-

FR

@

Qecir:gintnPeacock

o I o @ o o o o o o

o o o o o

I

A FLIGHT TO FRE'US OR HOW WE NEVER GOT TO MALTA I have been flying light aucraft since September 1984, and although hav-

ing clocked up around I,700 hours,

mainly as a Qualified Flying Instructor at Rochester, I had never undertaken a "serious" journey.

Early last year' a colleague from Rochester, Merrick Chrusciel and I decided to fly to Malta for the annual air rally, a round triP of around 3,000 miles. A serious triP. We hired a Robin DR400/160, a four seater with a 160hp lumP in the front, a cruising speed of 15OmPh and lots of nice navigation toYs.

The Z3rd of June dawned verY overcast with light drrzzle, with a gradual improvement forecast.

I was to flv the first 1"g from Rochester to Le Touquet, so I got in and started the air craft and pointed it at France. Getting to Le Touquet is dead easy: just follow the railway to Folkstone, cross the Channel, turn right at France and it's bY the first estuary on your left.

The first snag was that the weather wasn't quite as good as it

looked. Having reached the coast, everything looked very grey and there was no horizon to use so it was time to fly using the air craft instru-

ments. Halfway across the Channel at 1,500 feet, someone turned the view off. \7e had found some cloudsI don't like flying in clouds. Shortly afterwards we decided to try 800 feet.

\7e got Le Touquet APProach on the blower and they gave us the airfield details,. They also warned us of a French Military ancraft heading our way. As we were alreadY enjoYing a close up of 50 tons of French Military aeroplane hurtling past at 200mph (closing speed 350 mPh) we thought they were a bit late, but it's the thought that counts.

From Le Touquet we set off for Troyes , a large-ish town just about due East of Paris. It is mY turn to navigate. I have a French maP, which I don't understand. I am not huppy. Merrick cheerfully reminds me that all we need to do is head

outbound from a navigation beacon at Boulogne until we Pick uP the

next beacon near Troyes. However' at 5OO feet we couldn't Pick uP the beacon so I *as having to map read as we went along. At 500 feet and 15Omph the ground features fairlY whiz past so I was hard pressed with

both brain cells running at full throttle. We had a fairly healthy tail wind and reached our first turning point at

Arras in double quick time.

Fortunately the weather started to improve and we had got back uP to 1,500 feet and the Boulogne beacon was coming in loud and clear. From Arras we routed in a straight line

there was rro-orle there. About time too.

We continued along to Avignon

where we turned left and headed directly for a radio beacon atLe Luc. The countryside was really spectacular by this stage and with lovelY weather we were having a fine time.

Halfway towards Le Luc, the

passing over St.Quentin, Soissons, the ,A.4 and direct to Troyes, arriving

engine started running a bit hot, so we reduced power and continued on

thr 4Omins.

At Troyes we refuelled and decided we would try for Valence,

Total airborne time from Rochester

south of Lyon, in the Rhone ValleY. The weather gradually picked uP although the visibility was never good and we were able to maintain 3,500 feet. From Troyes we routed to

for Bastia in Corsica, 160 miles

a{rcr a flight of

Autun, over the most beautiful countryside. At Autun we turned left and flew to Macon before turning right again, now in the Rhone

Valley and headin g for Lyon. \ We were expecting major Prob-

lems with French Air Traffic Control at Lyon as they usually employ a rather interesting technique with foreign light aircraft.

They won't talk to you. This is rather awkward as in order to Pass their airfield you have to have permission from them.

\7e were in luck as today and they were obviously in a friendlY mood and we were allowed through.

Things continued to get better, as not only did we know where we

were, we knew where we going and

how to get there. Valence loomed over the ho fizon and we were soon relaxing in the crew room. Total time to Valence from Rochester 4hrs 35mins.

in Valence and awoke to glorious, warm SUrIshine. We refuelled, checked the \7e

stayed overnight

weather and launched at 0970, desti-

nation Frejus, a small alrfield between Toulon and Cannes.

\7e had to climb to 5,000 feet to clear the hills between us and Frejus.

Our initial track continued southwards along the Rhone river towards a large military airfield at Orange. \7e had to call up to get clearance to

to

Fre j us,

arriving there at

1

05 0.

to Frejus was 6hrs 35mins.

At Frejus we toPPed uP the fuel tank before taking off and heading across the sea. The engine was rurl-

ning very hot by now, but we hoPed

that by climbing to 5,500 feet it

would cool down. It didn't. \7e had to fly a pre-set deParture route from Frejus, along the coast towards Cannes, then calling Nice

Approach and turning away from the coast to a mandatory reporting point called Sierra, then to a Point called Merlu, 50 miles out to sea.

At 35 miles the engine temperature was in the red with slight vibration. \7e called Nice. As soon as we said we had a probler, the French

controllers could not have been more helpful. \7e were out of sight of land but the heading they gave us was so good we didn't need to turn

at all. They enquired whether we could maintain altitude. This was not a problem and soon we were in sight of Frejus. \7hen near enough, I commenced a glide so that we would to relY on the engine and landed back at Frejus at 1315.

An engineer at Frejus diagnosed

not have

incorrect oil type for the high air temperature. \7e decided to abandon our journey to Malta as the return journey would involve flying another 600 miles over water. \7e returned to Valence and flew the same route back home, arriving at 1705 on 75th June. We had spent a total o{ 4 hours on the Med. \fas it worth it, after all that ?

Yes, because it was a fantastic

experience and one which I would say I would be unlikely to do again, and I love to fly. It taught me that France is a beautiful countrY with

cross through this area of controlled airspace. We catrled and called but got no answer, so we called Marseille who didn't want anything to do with

hundreds of miles of real space.

us. Eventually they admitted that Orange was not active todaY and

Jolm Coles

RAY'S IoYEARMRD

Ruy Butcher is the latest recipient of an award for 10 years' service. Seen being presented with his award by Mike Thorne.,ip the Board Roorn along,with friends colleagl.r, Ruy chose as his gi{t a efulUution tortards a ielevision and ".ri ': '1:11,,,:','. video recorder.

NEWS IN BRIEF JOHN COLES Jolm Coles tlwnks euerJone who spon-

sored him on the "Cysrlc Fibrosis

Trust"

sponsored

walk up Ben Neqrls ln

1993. John raised almosr L200, all from GaLiLeo UK sponsors

It

rcok

4.5

hours to get up and 4

hours to get down

a,,,,gqin.

He

is p.Ianning

to repeat this Jeer aTrd,

Pffiimanie agavn this one@in, is hpPingfor yowr

't .fi lo ,o asks: "CawlignJone n heLico$idit"

support

'

fly a

T\7O pfttographs from

the Maidenhe# children's party which fiâ&#x201A;Źed no edptions.

BARBARA ENGLISH.

THE

sp) network tells us that Barbara English will. be iffining in the GLobe

1994 Lond.on Marathon. We wish her go*d Luck and" Look

for*&d to hearing

abcuther expenence

REfUVENHINGWS# FOR those of you that have recently been to Whitfield Street you will notice a few changes....

Gone are the stains on the carpet and the wallpaper peeling off I

\Thitfield Street is undergoing

a

refurbishment. Our classrooffis, demonstration room student area and corridors are being repainted and re-vamped. This task is being undertaken mainly overnight to avoid disruption to our duy to day running and so far everything is running smoothly.

Already the first floor classrooms

have been completed and are look-

ing great. The remainder of the classrooms and other areas are due for completion by the end of April.

This is an enormous improvement to our training environment and really helps to Make the Difference for us at \Thitfield Street.

The only staff to suffer are those poor smokers whose area is currently out of action, reducing them to going oubide for a smoke ... perhaps a good reason to give up ?

Co'r;lry

ltluglws

But,'is Mr Blobbv really a cr memb'etuf the Starship

Galile#

o @ o o o o O

NORTHERN SPORTS & SOCIAL CLUB GOES R/AFTING IN WALES DATE: lgTH DECEMBER 1993. ( SUNDAY 84 CHRISTMAS) THE previous night's weather forecast

of very windy with rain coming in later, was all that I could remember as the alarm rang of{ at,07.00 (Yes it is still dark at that time on a SundaY morning, two days before the shortest drv).

OB.3O: Collected two other intrepid members of the 'team' and made a 'phone call to the answering machine that would confirm the event was on.

'Phone at 09.00 for further update.'

A decision was taken to set off and phone 'en route'. Heavy rain for the last six days convinced us that it would

be

all

systems go

at the riverside

roundezvous.

Aren't our motorways wonderful at nine-o-clock on a winter SundaY? No lorries, no coaches ... no cars' just miles and miles of vafftc cones.

A two hour drive and we arrived at

the village of Bala, in North \7ales.

Breakfast was taken at the local Fish and Chip shop before setting of to find the National Canoe Centre where the event was to take place. Not only was the river in full flood but so were the roads and the fields in the surrounding area.

Check in completed, equiPment issued, head count taken....still three persons short of a boatload. While we struggle into our wetsuits two more

turn up, including the onlY female crew person. Still one down and only ten minutes to safety briefing. Off to the start of the course and we still have a no-show. Has he forgotten/overnone of these, slept/got lost. No

The

I'J

orthern Sports â&#x201A;Źd Social CLub in action inWales in the water.

he's had a breakdown. Still if ASEs have to have a nervous breakdown' Sunday's probably the best d"y for it to happen.

Safety briefing over, we board ready to tackle the first part of the course. \7e tackle the course in four parts and we have four complete runs. The water

looked and was vvvvery ccccold. \7e had two 'man overboard' drills on two different runs and by the time we were

onto our last run' what an experienced team of paddlers we werel

,

This was a very enjoYable event despite the cold, wet environment' Such much so that another date has already been arranged for late March' This time we hope to have two boats and a good time messing about on the river.

Dan IshPastry, North Wales.

CHRISTMAS AT MAIDENHEAD What we hoped would all be blg Ended up smalll But a jolly good time \7as had by us all.

We scoffed a big dinner Then had coffee or tea But it didn't stop there As the drinks were all free (NOT).

We dragged ourselves up And then never sat down.

Everyone there \7as dancing around.

There was old Gary Glitter And our young friends Take That

Then dear Mr Meatloaf

With his song 'bout a bat!

With the dancing

and drinking

And all else we'd done Christmas at Hawthorne nothing but fun!

'V7as

Michel.le, Nicl<y â&#x201A;Ź; PhiLiPPa fro* Accounts

FROM THE FIRST, T