Jersey Pages | Issue 39 by W Media Ltd

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November | Issue 391

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Community News • Style & Trends • Hair & Beauty • Christmas Gift Guide • Home Living • Business

Christmas

SUPER DINING OFFERS GUARANTEED PRE CHRISTMAS DELIVERY ON ALL FURNITURE

FABRIAH NOW OPEN Gift Guide ON THE 2ND FLOOR from page 16 AT DE GRUCHY

UP TO 30% OFF DINING TABLES, CHAIRS AND CABINETS

De Gruchy’s refurbished hair beauty salon has reopened on the floor.

HOME ESSENTIALS ONLINE

www.mypadci.com

Fabriah at de Gruchy is now part of Fabriah Hair and Beauty at the Radisson Blu Hotel and

AT LEAST 30% LESS THAN THE UK HIGH STREET

DUVETS, PILLOWS, LINEN AND TOWELS PLUS MUCH MORE

fully and now 2nd

Tax explored

New Robin Ward

Married people will continue to pay more tax than unmarried couples, although proposals could see the gap closed. Page 8

Charities that donated funds to Robin Ward visited to meet ward staff and see how their money has been used. Page 9

the boutique, Le Petit Salon in Gorey Village. We caught up with Andy Marolia who was happy to tell us all about the new hair and beauty salon. Read the full interview on page 23.

Be our champion

E bike feedback

Jersey Alzheimer’s Association is The car2cycle scheme is having seeking corporate and business a positive effect on healthy living and reducing car usage. support to help secure their Page 13 development. Page 11

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THE NEW 10 YEAR LEASING PLAN FROM ONLY £26 PER MONTH

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old boil e

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NO INITIAL OUTLAY AND TOTAL CARE FOR THE LIFE OF YOUR BOILER

A NEW, SIMPLER WAY TO KEEP YOUR HOME WARM AND EFFICIENT Pay from only £26 per month† for a brand new Vaillant Gas Condensing Boiler and installation with our new 10 Year Leasing Plan. ✓ 10 Year Service Care ✓ 10 Year Warranty ✓ 24 Hour Callout ✓ Disposal of old boiler/oil tank For more details call Jersey Gas on 755577, email sales@jsy-gas.com or visit The Energy Centre. www.jsygas.com †Subject to survey and status, conditions apply. Monthly cost is based on the Jersey Gas estimated installation cost and excludes the cost of gas used.

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ENJOY

2 YEARS INTEREST FREE CREDIT †

‘Tis the season of giving!

BUY ANY COOKER OR RANGE AND GET UP TO £150 TO SPEND OR UP TO £100 DISCOUNT THIS CHRISTMAS WHEN YOU BUY A NEW COOKER OR RANGE YOU CAN CHOOSE A GIFT OF UP TO £150 ENERGY CENTRE VOUCHERS OR UP TO £100 DISCOUNT.

SO YOU CAN GIVE AND RECEIVE THIS CHRISTMAS At The Energy Centre we offer a huge choice of gas, electric and dual fuel ranges and cookers to please all tastes. And we offer 10% discount, with 2 years interest free credit on all purchases. For more details call us on 755577 or visit The Energy Centre, Tunnell Street. www.jsygas.com. *Terms and conditions apply. Subject to survey and status.

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BOSCH BCH65 VACUUM CLEANER TORNADO RED WAS £237 SAVE £24 TWO YEARS INTEREST FREE CREDIT AVAILABLE

Take advantage of our two years interest free credit available on all of these products.*

AUTUMN

OFFERS NEFF T23S36NOGB STAINLESS STEEL GAS HOB WAS £225 SAVE £22 TWO YEARS INTEREST FREE CREDIT AVAILABLE

£203

£1170 FISHER PAYKEL ACTIVE SMART FRIDGE FREEZER WITH ICE AND WATER WAS £1300 SAVE £130 TWO YEARS INTEREST FREE CREDIT AVAILABLE

£557 FISHER PAYKEL CG705 70CM 5 BURNER GAS HOB WAS £619 SAVE £62 TWO YEARS INTEREST FREE CREDIT AVAILABLE

WE’RE NOW OPEN SATURDAYS, 9AM TO 4PM. For more details visit us at The Energy Centre, Tunnell Street or call us on 755577.

www.jsygas.com *Terms and conditions apply. Subject to survey and status.

£213

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WHATâ&#x20AC;&#x2122;S INSIDE 6 Health & Fitness 22 Home Living

Community

November Agenda

Home Accessories

Local News

DIY Christmas ornaments

Sales commission rates

Words by Dennis Shore

Contact Mark 07829 838844 Sophie 07829 828033 contact@jerseypages.info

Hair & Beauty

Social www.jerseypages.info FB: jerseypages.info

Contributors

Interview with Andy Marolia

Style & Trends Wardrobe update

14 14

31 25

Dennis Shore Property

Food & Drink The Taste of November

26 26

Interview with Graham Carver 28

32 Business/ Finance 34

Claire Boscq-Scott Customer Service

Customer Service

Words by Claire Boscq-Scott

Do you want to contribute? If you would like to contribute in any way, please get in contact so we can discuss ideas. We look forward to hearing from you :)

Reproduction of any part of this publication without written consent of the publishers is strictly prohibited. Whilst every effort is taken to ensure all information is true, Jersey Pages will not be held responsible for any false claims made.

Christmas Guide 16

26 32

Trades

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Community

November Agenda In association with

Arts

Sports

Food & Drink

Shopping

Family

Business

Entertainment

Nature

A Letter to Father Christmas

Beaulieu Masquerade Ball

Saturday 19th | 10:00am - 11:15am Friday 25th | From 7:00pm The Merton Hotel 16 New Street, St Helier Good little boys and girls are invited to join us for this special Christmas workshop at 16 New Street, where they can try their hand at calligraphy and finish their personal messages to Father Christmas with sealing wax. Suitable for 6 – 12 year olds.

St Peters Indoor Market

Guy Fawkes Night

Wednesday & Saturday | 9am - 3pm Saturday 5th | 11:00am - 11:00pm St Peter’s Community Hall Radisson Blu Waterfront Hotel St Peter’s Indoor Market (behind the Parish Hall) is open every Wednesday and Saturday supporting Jersey Cancer Relief. Various stalls of new merchandise including ladies fashion, greetings cards, wool and knitted children’s clothes/toys, adult and children’s tabards, jewellery, fishing gear and much more. Some pre used goods also available. Hot and cold food also available. For stalls please call 481170 (answerphone)

Price: £5.00 Members; £10 Non Members, includes materials and refreshments. Booking essential, please call 01534 483193

More info at www.ciinfo.co.uk

Tickets cost £70 per person to include a pre-dinner drink, three course meal (with vegetarian option), half a bottle of house wine, coffee with mints and entertainment. The application form for tickets is available by emailing Natasha Gaudin at foundation@ beaulieu.jersey.sch.uk

Dive into flamin’ cocktails and expect an explosion of flavours during our next cocktail celebration in our Waterfront Bar. Live music will also be available on the night from our local musicians. Group bookings welcome, call 671100 or E: waterfrontbar.jersey@radissonblu.com

Fungi Foray - The National Trust

Saturday 26th | 11:00am - 3:00pm Jersey Cheshire Home

Join Beverley Speck to create your own textile decorations in this fun session.

Come along to JCH and get into the Festive Spirit!

You will make a Christmas decoration to take home and leave with a head full of ideas for more creations! All equipment is included along with refreshments.

There will be creative workshops where you can make Christmas cards and decorations, games and face painting for the kids, plus sales of Bric a brac, books, jewellery, home produce & much more.

Price – £20 to include refreshments Booking essential, please call 01534 483193

Refreshments will be available. Visitors are welcome to drop in any time during the day to take part or just join us for a mince pie.

www.nationaltrust.je/events/christmascrafts-christmas-decorations/

All proceeds will be going towards further enhancing the lives of our residents.

Saturday 12th | 10:00am - 12:00pm St Peter’s Valley Room 4 Grève de Lecq Barracks

Pitches cost £9. No booking required, just turn up.

Join Andrea Simoncelli for a guided walk through woodland in St Peter’s Valley to identify edible mushrooms.

Updates available on the Facebook page. Learn about their ‘pot’ potential, colours, www.facebook.com/StJohnsRecreationCentre forms, shapes and the quirks they display. More info at www.ciinfo.co.uk

Jersey Cheshire Home Fayre

Tuesday 22nd | 7:00pm - 9:00pm Greve de Lecq Barracks

Every Sunday | 11:00am - 3:00pm St John’s Recreation Centre

More info at www.ciinfo.co.uk

Dress code: masquerade glamour or black tie.

It's Guy Fawkes Night at The Waterfront!

Christmas Crafts - Decorations

St John’s Carboot Sale

The Beaulieu Foundation cordially invites you to Beaulieu’s Masquerade Ball to celebrate 65 year since the opening of the School.

More info at www.ciinfo.co.uk

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Tipsy T Parties - a great excuse for a bit of fun with the boys and girls! Jersey married person income tax explored Married people will continue to pay more tax than co-habiting unmarried couples, although proposals could see the gap closed. Currently Jersey's personal income tax allowance for a married or civil partnership couple can be £1,200 lower than for an unmarried couple. The budget for 2017 suggests increasing the second earner's allowance for the first time in 17 years, reducing the difference by £500 - it is due to be debated in December. Under the system one partner is responsible for the tax returns, in a marriage it is the husband. Senator Alan Maclean, Minister for Treasury and Resources, who proposed the budget said the changes to personal allowances would help reduce the current discrimination in the tax system.

"This will go some considerable way towards removing the anomaly in the tax system which can see two co-habiting individuals receive more of their income taxfree than people who are married or in civil partnerships." The Taxes Office is also looking at the impact of changing from the current system - one person in a marriage or civil partnership being taxed on the income of both - to everyone being taxed individually on their own income. Its review will look at every aspect of that system to determine whether an equitable system can be developed, but it has warned any change would create some winners and some losers.

With Cocktails served in teapots and then poured into classic China cups, it’s a fantastic excuse to meet up with friends and have some fun this festive season. • Enjoy extra delights as China teapots are filled with your choice of cocktails • Feast your eyes on a picnic of fine finger sandwiches; smoked salmon & cream cheese, turkey with stuffing & cranberry, Cheddar & pickles and honey roast ham & mustard • A delicious selection of cakes, mince pies, macaroons & sweet bites • Freshly homemade scones served with lashings of Jersey cream • Your very own party table laid with Christmas crackers, balloons & party streamers, get you into party mode! • Choose your favourite music for FREE on our digital Juke-Box • Play a fun frame or two on our beautifully turned out pool tables

• Jersey Pages readers can save £5 by quoting code “Jersey Pages T party” More

information

available

That work is due to be completed in 2017 ahead of the next election in May 2018 with any changes forming part of the strategic plan of the new Council of Ministers.

Proposal for Future Children's Services Hospital is lodged has seen a dramatic rise in complaints The Council of Ministers’ preferred site for Jersey’s Future Hospital has been formally submitted to the States Assembly. The proposition, which confirms the intention to build on part of the existing General Hospital site, plus adjoining land in Kensington Place and other nearby sites, will be debated by States Members. Since the proposed scheme was signalled as Ministers’ preferred option in June, the Future Hospital project team has been working on proving the concept and preparing the brief for the new hospital and relocated services in readiness for moving forward as fast as possible if the States support the

recommendation to progress the preferred site. The intention is that existing services will be relocated, enabling the building phase of the project to start in early 2019.

States Members are being asked to approve the site location in principle when the proposition is debated with detailed proposals to be submitted prior to the summer recess in 2017. This would pave the way for the creation of a regenerated healthcare campus in the heart of St Helier. The overall project is predicted to cost up to £466m, as set out within the Medium Term Financial Plan Addition.

Jersey's Children's Services has seen a dramatic increase in the number of complaints they've received. No complaints were made in 2010 but that has risen to 24 in 2016. The role of Child Services is to 'promote, safeguard and improve the well-being of all children and their families' in Jersey. The department say all complaints have been dealt with appropriately

and children are 'satisfied' with the outcomes. The figures come from a Freedom of Information Request which also reveals the nature of complaints are wide ranging and include care, communication, competence, confidentially, failure to follow procedure, attitudes and behaviour, patient privacy/ dignity. During the same period there has been a large turnover of staff, with 145 joining and 151 leaving.

calling 01534 729111 or email tikijersey@hotmail.com. Visit the Facebook page, Tiki Jersey for great deals and competitions.

Jersey marathon winner has been disqualified Organisers of the 2016 Jersey Marathon have disqualified the Russian winner of the race after he competed in contravention of a global ban on athletes from his country. Aleksey Troshkin won the event for the third straight year early in October, but following allegations of state-sponsored doping, the IAAF had banned all Russian athletes from competing outside of their homeland. Runner-up Chris Zablocki of the USA has been declared the new winner. The IAAF told the BBC that they would investigate the outcome of the race following concerns that Troshkin had breached the ban.

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LibertyBus wins prestigious bus services award LibertyBus has recently won the prestigious ‘Improvements to Bus Services’ award. This award is for the operator who can demonstrate how the changes they have made have brought about improvements – leading to increased riders or customer satisfaction. They were also shortlisted for Bus Operator of the Year award. The National Transport Awards, held at the Westminster Park Plaza Hotel, London, cover all aspect of transport - roads, rail, ferries, airports and buses. They celebrate the successes of projects and organisations that have improved the experience for passengers.

The awards were attended by representatives from the States of Jersey, including Deputy Eddie Noel, Minister of Infrastructure and a real cross-section of our staff – from Jane Desmond, Chief Operating Officer to driving and control staff. LibertyBus has grown ridership on its services by 32% since 2013 – a particular achievement considering that in Jersey there are almost as many cars as people. LibertyBus have worked hard over the last three years to get individuals out of their beloved cars and onto the public bus - 57% of those who use the bus in peak time have access to a car but choose not to use it. We have done this by creating a

12 Island residents were commended for safeguarding 12 Island residents have been commended for their work helping to protect people. Among those recognised are: • A police officer working with those who’ve suffered domestic abuse • A volunteer who goes out at night to provide support on the streets • A social worker for children and young people The awards were made at the Safeguarding Partnership Boards (SPB) annual development day meeting, which brings together

members of the boards to set priorities for the following year. The following six people received a certificate of commendation from the Independent Chair of the Safeguarding Partnership Board, Glenys Johnston OBE: • James Lynch • Manny De Freitas • Nicola Hayward • Nikki Holmes • Sarah Hawthornthwaite • Diane Burgess A further 6 people received a letter.

reliable, punctual service which is accessible for all. Dai Powell, Chief Executive of the social enterprise HCT Group, the parent of LibertyBus, said: “I am delighted that the success of LibertyBus has been recognised in this way. Our success in Jersey is down to the hard work of our staff and a genuine partnership with the States of Jersey.” Deputy Eddie Noel, Minister for Infrastructure at the States of Jersey, said “This is a fantastic achievement by everyone at LibertyBus, together with a small, but dedicated, transport team at DfI. We’re proud of you all – UK national winners.”

Man charged with stealing over £200K A man has appeared in court charged with stealing more than £200,000 from a charity and a social club for ex-servicemen. 57 year-old Kevin Nicholls, from St Saviour faces 12 counts relating to the total theft of £218,000 from the Royal British Legion and the Jersey United Services Club. He is also charged with one count of fraudulently obtaining £5,000 pounds from an individual. He has been granted bail and will appear again on 17th November.

Social Security introduce a new Christmas bonus tates members today agreed S additional funding to provide benefits to lower income households which will include a new, targeted Christmas Bonus. The Christmas bonus is worth £84.87 and will be paid in December to an estimated 4,000 people. Anyone aged over 65 who is receiving Income Support or a member of the 65+ Health Plan will receive this payment automatically in early December. Social Security will be writing to all pensioners

to explain the details of the new benefit. In addition, the Christmas Bonus will be paid to younger Income Support claimants who have a significant disability and are claiming a Long Term Care benefit at home or are receiving a personal care component at level 2 or above. It will also be paid to those who care full time for someone with a disability and receive a carer’s component. Finally, a Christmas Bonus will

be available to people who don’t receive Income Support because they live in a care home, but they rely on a means tested Long Term Care benefit to support their day-today living costs. Deputy Susie Pinel explained “I am delighted that this new Christmas Bonus has been approved by the States. Vulnerable households already have access to help with health and heating costs and this new means-tested Christmas Bonus will be a very welcome addition."

Kevin Hart, General Manager for the Channel Islands said “This is award recognises what we have achieved by working together as a

team – where everyone has pulled together to create a bus service of which the island can be justly proud.”

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New look for Robin Ward Charities that donated funds to Robin Ward visited recently to meet ward staff and see how their money has been used. Robin Ward re-opened in early 2016 after a major refurbishment. The Jersey Children's Charity and the Teenage Cancer Trust gave donations to enable the walls of the children and teenager's ward to be decorated in a colourful way. A new wet room and quiet room, as well as the designs and decorations for the ward have been funded by the volunteer-led Teenage Cancer Trust Jersey Appeal Committee. The Jersey Children's Charity was asked to provide funding for the decoration of the main entrance, corridor, and play room of the ward. Over the past year the charity purchased toys, books, and DVDs for the play room and are working on supplying colourful quilts for young patients. This year, in conjunction with Ports of Jersey, they have continued to supply 'parent packs' for those parents who find themselves staying unexpectedly on the ward with

their child. So far, around 50 parent packs have been given out to mums and dads. The regional fundraiser for Teenage Cancer Trust, Amanda Hetherington visited Jersey to see the work. She was joined by Kristin Morris and Victoria Pearce of the Jersey Children's Charity. The Teenage Cancer Trust's design team visited Robin Ward and met with the clinical teams to hear the views of the young people treated on the ward to ensure that the wall decoration was appropriate. Liz Barlow, Chair of Teenage Cancer Trust Jersey Appeal volunteer committee, said "We are delighted to have supported Jersey Hospital with funds to assist with the refurbishing and decoration of Robin Ward. As a local fundraising committee, it is important for us to know that for whatever reason, but especially for teenage cancer patients, our children and adolescents are being treated in ideal conditions and surroundings. "Whilst young teenage cancer patients travel to the UK for

L-R: Irene Haycock, vice chair of the Jersey Committee for the Teenage Cancer Trust, Liz Barlow, chair of the Jersey committee of the Teenage Cancer Trust and Amanda Hetherington, Teenage Cancer Trust regional fundraiser

diagnosis and initial treatment they invariably need to visit Robin Ward for ongoing treatment, routine blood tests and clinic appointments, not to mention admission to the ward should they become neutropenic. It seems fitting that we are able to

support Robin ward with the new wet room and help turn an existing room into a teenage and young adult 'quiet room'." The wet room is wheelchair accessible, meaning teenagers

have fully accessible bath and shower facilities and the quiet room has been created from an existing room on the ward, where the clinical team can meet and support young cancer patients and their families.

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Be our charity champion Jersey Alzheimer’s Association is seeking corporate and business support to help secure the continuation and development of its existing services and education programmes in 2017. It currently provides help, advice and support to local people affected by dementia, and their families and carers, in a number of ways, but in order for its services to be sustainable it needs to secure long term funding. Mark Blamey, Manager at Jersey Alzheimer’s Association (JAA), said that the JAA is almost entirely selffinancing, but works alongside, and in formal partnership with, Health and Social Services and other voluntary and community organisations to ensure the very best quality of care. “Since we were founded in 2010, JAA has already made a significant impact locally by raising awareness of dementia, and by introducing a range of services designed to enable people with dementia, and their care providers, to engage in meaningful and purposeful activity and help maintain as good a quality of life as possible,” said Mr Blamey. “This would not have been possible without the fantastic support we’ve had from members of the public and our corporate sponsors over the last six years, for which we’re extremely grateful, and so we’re hoping that any organization

currently looking to support a local charity will consider working with us in 2017 and, hopefully, beyond,” he added. In addition to the drop-in centre at its new office at de Carteret House in Hilgrove Street, St Helier, JAA offers a confidential counselling and family support service; delivers education talks and workshops to schools, local companies and community groups; and organizes friendship groups and activities for those dealing with the impact of dementia. It also runs training courses for carers, care homes and agencies, as well as for businesses, and operates a 24-hour answerphone helpline service. Other than a small grant from Health and Social Services, which helps to cover some of the costs of providing the answerphone helpline service and the Saturday day care facility at Sandybrook Day Centre in St Peter, the Association is entirely self-funding and needs to raise around £250,000 a year to cover its running costs. All money raised in the Island stays in Jersey.

JAA team of staff, trustees, supporters and sponsor representatives outside the charity's drop-in centre

The JAA also campaigns for people with dementia to stay in their own homes for as long as possible, with improved home care support; promotes person-centred practice in all areas of care, to ensure that people with dementia are treated with dignity and respect;

If you would like to know more about the work of Jersey Alzheimer’s Association or would be interested in becoming one of JAA’s charity champions, please contact Mark Blamey at Mark@ jerseyalzheimers.com or call him on 07700 336677.

and campaigns on their behalf to improve current services. A member of Alzheimer Europe, which includes representatives from 32 countries, one of JAA’s key objectives is to create a ‘dementia friendly’ Island.

Advertise with Jersey Pages We deliver 42,600 papers every month That’s one to every residential address and one to every out of town business!

Website launched to help stop hate crime Islanders can now report hate crimes via a new website which allows people to report incidents while remaining anonymous. Jersey Police have teamed up with True Vision to use the online platform, so victims can easily and confidentially notify officers of discrimination cases. Hate crime was first reported in Jersey in April last year with 73 cases investigated, most involving race discrimination. Acting Inspector Matt Le Monnier said it’s a simple way for victims

to speak out without fear of retaliation. ”It’s purpose really is to provide a mechanism or an additional platform for victims of hate crimes to report. There are options to report it confidentially, and you can leave someone’s details should they wish to have the matter progressed further.” He added local police are dedicated to better understanding these offences and how to protect people against them.

”Hate crime has no place in modern society, there’s no question of that, everyone is equal and any kind of negative action towards people based on their age, race, faith or sexuality is unacceptable.”

if you don’t receive a copy at home please let us know. In the meantime, you can ﬁnd jersey pages online www.jerseypages.info Mark 07829 838844 | Sophie 07829 828033

Email us at contact@jerseypages.info

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Planning Committee say no to B&Q Sunday opening expressing concerns about the possible increase in traffic, and noise from shoppers and deliveries.

Jersey’s Planning Committee has turned down an application by B&Q to open on Sundays.

Samsung phone advice on flights Jersey Airport is asking passengers with Samsung Galaxy Note 7 phones to follow guidelines set by the UK’s Civil Aviation Authority. Airlines including BA, EasyJet, Flybe and Blue Islands are asking passengers to turn the devices off for the whole of the flight. The company’s phones have been in the spotlight since a number of overheating problems were found following its release.

The DIY shop has existing permission from the St Helier Connetable to open on nine Sundays a year, but it was discovered that the store owners hadn’t applied to Planning to vary a condition that had been imposed on the original consent.

A departmental assessment of the application recommended the extra trading should be allowed, under certain conditions such as no deliveries on Sunday, shorter opening hours and a parking plan to limit noise and traffic.

Under the original planning permit, granted in 1998 before it was built, no permission was given for the store to trade on Sunday because of concerns about the impact of deliveries, traffic and noise on the surrounding residential area.

However, Planning Committee members said they were still concerned about the impact on neighbours and they had heard no evidence from B&Q to justify the removal of the planning condition, which was in line with Island Plan policies.

The application is, in part, retrospective – the shop has already opened on five Sundays this year. The remaining four

Sundays are prior to Christmas. Four objections were submitted to the Planning department

Civil servants have claimed

They should be carried in hand luggage and not charged whilst on board. Some carriers across the world, including Aurigny in Guernsey, have banned them completely.

rugby travelling expenses Thousands of pounds of taxpayers' money has been spent flying civil servants from Jersey to international rugby matches at Twickenham.

Benefit cuts won’t be reversed Jersey’s Social Security Minister says she can’t reverse changes to benefits available to low-income earners – which were agreed by the States. It comes after a Scrutiny Panel suggested she do so after the government voted to cut 10 million pounds from the Social Security department’s budget last year. The Scrutiny review says the income support system is failing to help the island’s poorest – with low income earners and single parents being the hardest hit. The panel recommended the Minister reinstate some of the benefits previously available, before the budget cuts. But, Deputy Susie Pinel says she can’t accept the recommendations, and says the changes make the system simple and fair.

Second driving test introduced Islanders learning to drive will have to take an additional theory test from the 1st of November. Jersey is introducing hazard perception testing which brings the island into line with the UK and Guernsey. The test consists of short video clips of developing driving hazards which candidates must identify as soon as possible. Learners will score more points the sooner they recognise the hazard – which could include a car indicating, a pedestrian about to cross or a car door halfway open.

Each Hazard Perception scoring window is divided into five equal segments. These segments are allocated a score from five down to one. Those responding in the first segment of the scoring window will score 5, and those in last segment will score 1. Responses outside the window will score zero. Officials say the test is necessary, as not all situations can be replicated in a practical driving test. Prospective drivers will have to get 44 out of 75 points – and if they don’t manage that – they’ll have to resit the whole Theory exam.

It said it was a commercial proposition, with business meetings taking place at Twickenham. Assistant Minister Murray Norton told BBC News the civil servants were part of Locate Jersey, which was a dedicated inward investment agency and said the island should be "incredibly grateful" for the economic boost it received. As a sponsor of Jersey Rugby Club, the department was given complementary tickets to the England games at Twickenham - but managers claimed travel expenses to get to the matches. Figures revealed under a Freedom of Information request shows claims of between £83 and £552 were submitted for 13 matches. Among those travelling to watch the games were department CEO Mike King

and the director of Locate Jersey Wayne Gallichan, the same civil servants who travelled to South Africa in February. Senator Sarah Ferguson said she was fed up with the island being run for the finance industry. "They are getting high enough salaries and they get free tickets? And they don't need the expenses. They can pay their own expenses. "To be using these tickets themselves and not be encouraging people who are engaged in the sport to go. I'm speechless."

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Positive E bike feedback The car2cycle scheme, which subsidises the cost of purchasing an electric bike (E bike), is having a positive effect on healthy living and reducing car usage. The Department for Infrastructure (DfI) has sought feedback from those who have purchased an E bike under the scheme. The majority of respondents have replaced their car or van with their E bike and they have done so in order to be more active. Respondents also noted the benefits of owning an E bike, including: saving petrol money and parking charges; feeling healthier and fitter; enjoying the environment more without facing traffic queues; and increased flexibility and freedom with fitting in cycling every day without the uphill battle. People have described the benefits of purchasing an E bike as “life changing”, “simply brilliant”, “fantastic and easy to get around”, “reduced reliance on the car” and “great encouragement to get me out of my car and cycling again”. DfI also asked for feedback on what improvements E bike users

would like to see. Top of the list was more cycle routes, which the Department is actively working on. With the dry autumn weather on their side, over 275 local residents have now bought electric bikes under the car2cycle scheme which offers a discount of 20% off the cost of an electric bike up to a maximum of £300. Since the initiative began in June, 380 people have applied for E bike grants. DfI has a target of enabling grants for up to 500 bikes. Deputy Eddie Noel, Minister for Infrastructure said “I am pleased to say the scheme has been a huge success, far in excess of the 150 a year we were expecting. It has been hugely rewarding for us to hear about the positive impact an electric bicycle has had on people’s lives. It is really very inspiring.” Deputy Richard Rondel, the Assistant Minister for Infrastructure, added “Like a number of new E bike owners I have spoken with, I am thrilled with my E bike. It has replaced trips that might have involved the car previously. There

are still grants available, so apply now before they are all gone!” Jersey Post has introduced 20 red Pashley E bikes into its postal delivery fleet under the car2cycle scheme. The electric bikes are

already in use and have been well received by postal workers who can get up the hills more quickly as well as more safely. Anyone interested in purchasing an E bike must complete an

application form and take this along with photo ID and proof of address to Sand Street Parking Control or DVS. Upon receipt of an approved application form, there is 4 weeks to redeem the discount at participating retailers.

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Style & Trends

Give your

Black and cream circles necklace £25

Wardrobe

an update It’s almost time to don your finest gowns and get dressed up for the festive season! Inject some instant glamour into your winter wardrobe with one of Eclectic’s Parisian bags. Team a gold clutch with their gorgeous jumpsuit for a fun night out or wear a cross body with everyday dresses for a style update.

Love a little colour Cobalt scarf, 80% wool, £29 Also available in rose pink

Going for a more casual look? Up and Above have a gorgeous selection of tops and tunics in a mix of beautiful prints up to size 22.

Neptune have a range of ponchos and gilets available - our favourite is the faux fur gilet in almond - pair with your favourite jeans and boots for an easy weekend outfit.

Tunic from Orientique up to size 22 £49

Cotton top from Orientique, one of a selection up to size 22 £35

Aztec design print warm feel large scarf £29

New season styles now in

A beautifully soft and cosy snood from a selection of styles and colours £28.50

Faux fur gilet. Here it’s worn with a belt but it can easily be worn without £42.95

Colour block tunic with tab detailing and side splits £47.95

Pale blue angora blend V neck cable sweater, also available in cerise £48.95

10.

Navy quilted gilet with ditsy floral lining (coordinates perfectly with the V neck jumper!) £57.95

11.

Fall front cardigan with zip detail £53.95

1, 2, 3, 4, 5 - Up and Above, Don Street, St Helier | 01534 758808 6, 7, 8, 9, 10, 11 - Neptune, Gorey Pier | 01534 851243 | neptunejersey.je | FB: NeptuneJersey

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Sparkle in Eclectic ... 12.

Eclectic’s premium cashmere collection ranges from accessories, ponchos and knits. Prices range from £40 - £199. The ice blue boyfriend knit with pockets is available in 3 colours! £169

13.

Super flattering and easy to wear separates, dresses and jumpsuits with a special ‘Christmas sparkle’ collection in store. Perfect for the party season. From £50

18.

15.

This season’s must have versatile sleeveless jacket comes in cream faux shearling and is machine washable! £95.

17.

A classic ankle boot in super soft suede with contrasting metallic studding. £95

16.

A stunning example of Eclectic’s hand embellished tunics £120. Ponchos, coverups and dresses also available in this stunning collection.

Something for every occasion

14.

These Parisian bags come in suede or super soft metallic leather. From clutches, purses, cross body bags, handbags and satchels - you’ll be spoilt for choice! £20 £230

A� �at glitters: Silver and gold are shaping up to be key meta�ic colours f� �e autumn

For a personalised gift Eclectic’s new jewellery range is the answer! Pendants and bracelets with inscriptions such as “Live the life you imagined”, “I need vitamin sea” and “Je T’aime” are available in silver, gold and rose gold. Can’t choose? Stack and mix for an individual look!

19.

Italian wear one size - various colours £29.99

20.

Stretch trousers various colours 25, 27, 29” leg sizes 10 - 14

21.

Purple lace dress in various sizes £35.99

Size most definitely matters this autumn - or at least it does when it comes to earrings.

22.

White party dress in one size. Red and black also available £69.99

23.

Saloos black 3 piece set sizes 10 - 22 £27.99

The difficulty comes when it’s time to do your hair. According to Anthony Turner, the hairstylist behind the look at Proenza Schouler, an up-do is always best. “I love pulled-back hair with big

earrings! Plus, there’s a definite eighties trend at the moment so there’s never been a better time to embrace slicked-back sides.” Other designers embracing the oversized earring trends included Marni, which showcased dropped pearl earrings perfectly paired by retro, quiffed waves.

12, 13, 14, 15, 16, 17, 18 - Eclectic Boutique, Liberty Wharf | 01534 870505 | Facebook.com/EclecticLadiesBoutique 19, 20, 21, 22, 23 - Jeans and Tops, 6 Eagle House, St Helier | 01534 859278 | Facebook.com/LadiesJeansandTops

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Sterling silver bangle with opals £458

Chunky heart necklace £128

Heart hoops with opals £87

Four opal necklace £128

Square opal studs £38

Chunky ring with three round opals £97

Detailed ring with three opals £89

Sterling silver bangle with opal detail £218

Brunni snow jacket from Animal £105

CHRISTMAS

Gift Guide FOR HER

14.

Revlon tong and brush £16.99

15. Poker straight irons from £9.99

12.

Dillon mug and belt from Animal £15.75

11.

Flannel Frenzy shirt from Billabong £42

10.

Flor knit jumper from Billabong £50.75

13.

Crossed crew neck sweat £43.75

16.

Carmen lady shaver £18.99

17.

BaByliss hair dryer £33.99 other hair dryers available from £9.99

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CHRISTMAS 18.

Men’s leather bracelet £38

19.

Gift Guide FOR HIM 20.

Men’s leather necklace £45

Chunky leather bracelet £58

21.

Men’s CZ leather bracelet £58

23.

Command backpack from Billabong £37.50

24.

Wavelines t-shirt from Billabong £20.13

25.

Fornix snow helmet from POC £115

27.

26.

Cloud all black limited edition from ON Running £95

Coldwater Thinsulate zip hoody from Animal £83.12

1, 2, 3, 4, 5, 6, 7, 8 - Aqua, 24 Queen Street, St Helier | 01534 735595 | www.aquajersey.com 9, 10, 11, 12, 13 - Hapi, Liberty Wharf, St Helier | 01534 498057 | www.hapilifestyle.com 14, 15, 16, 17 - Jersey Naturally, Central Market, St Helier | 01534 731932 18, 19, 20, 21 - Aqua, 24 Queen Street, St Helier | 01534 735595 | www.aquajersey.com 22 - Jersey Naturally, Central Market, St Helier | 01534 731932 23, 24, 25, 26, 27 - Hapi, Liberty Wharf, St Helier | 01534 498057 | www.hapilifestyle.com

22.

A variety of men’s grooming kits including trimmers from only £8.29

www.jerseypages.info

Peppa Pig and friends from £5.50

Playful penguin race price in store

Amy & Ivor baby moccasins £38

Sleepyhead deluxe £99

Star Wars money boxes Price in store

Bugaboo wool liner £81

Stokke tripp trapp £152

Mr Bean’s teddy from £4

CHRISTMAS

Gift Guide

Pokemon monopoly price in store

10.

Kids concept toy - kitchen £115

CHILDREN 16.

FREE when you purchase ‘Big Farm Puma tractor’

12.

Minnie Mouse tea set £18.99

11.

Nenuco My First Hugging Doll £25.99 with free baby buggy

15.

Big Farm Puma tractor £26.99

14.

13.

Minnie Mouse cosy chair £12.99

Pillow Chums £17.99

18.

17.

Big Farm John Deere tractor £26.99 and get the spreader worth £21.99 for FREE

1, 2, 3, 4, 5 - The Little Shop, Conway Street, St Helier | 01534 601925 6, 7, 8, 9, 10 - Little Star, 17 Liberty Wharf | 01534 862114 | Facebook.com/LittleStar 11, 12, 13, 14, 15, 16, 17, 18 - Jersey Naturally, Central Market, St Helier | 01534 731932

Big Farm Defender £19.99 FREE horse box

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Giant Ease E electric bike £1100

LG LED65E6V OLED HDR Dolby Vision Sound Designed by Harman/Kardon Perfect Black price in store/ online

Giant TCR Advanced 3 £1010

ZD9 4K HDR Triluminos Display Android TV price in store/ online

Diamondback Grind from £170

10.

Frog 48 £185

11.

CHRISTMAS

Photo kiosk instant prints price in store

INSTAX (mini 70) Photo Size 1.8” x 2.4” Instant Pictures Lightweight rice in store/ online

Morphy Richards slow cooker Was £39.99 Now only £25.99

Gift Guide

THE FAMILY 12.

Russell Hobbs hand mixer from £8.99

13.

Salter milk frother £9.99

14.

Set of 4 Apollo coffee mugs £8.99

The Pixi Bundle A perfect combo for kids

Best value Christmas Apple Bundle iPhone 6s 32GB & iPad Mini 2 32GB Wi-Fi. Get BOTH for just £27 per month with any Pay Monthly mobile plan.

Top up £99 and get the Alcatel Pixi 4 Smartphone and Pixi 4 Tablet FREE

1, 2, 3, 4 - Fotosound, 5 Charing Cross, St Helier | www.fotosound.je 5, 6 - JT, Queen Street, St Helier | www.jtglobal.com/jersey 7, 8, 9, 10 - Mark Pickford’s Cycle Shop, La Motte Street | www.markpickfordcycles.com 11, 12, 13, 14, 15 - Jersey Naturally, Central Market, St Helier | 01534 731932

15.

Apollo coffee maker £9.99

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Hair & Beauty

12 Tips to keep skin soft and glowing in winter Winter weather is not fun for skin. Cold weather results in dry air, which then steals moisture away from the skin every second of every day. Without immediate care, dry skin can lead to cracking and bleeding. Indoor heat further robs the air of moisture, as do hot showers or baths and harsh cleansers. Additional moisture helps, but you need to do more to actually counteract these effects and keep skin looking youthful and smooth. To reduce chapping, redness, itching, and keep skin more healthy and comfortable this season, try these tips.

Calm before the storm! By Anita Brown, Bonita Hair and Beauty Bonita has been a buzz of activity this week preparing for Christmas. Sorry, I know it’s only the beginning of November but having a gift shop too means we have to prepare! We have ordered lots of goodies to tempt all our lovely clients, I never intended to expand the business into gifts, handbags, candles etc it just gradually happened. Our clients love that we are a one stop shop! They like the fact that they can have a beauty treatment, have their hair done and buy an unexpected birthday present all under one roof. We have just changed all of our handbags over to our winter collection and paired them up with gorgeous Pom

Pom hats and ponchos, perfect for colder days. Bonita is also pleased to announce that our newest member of the team is Abigail Mc Pherson. Abbie is a Wella Colour Master and has experience in all colour technique, so if you need advice of what colour would suit you pop up and have a chat. In next months Jersey Pages we are going to show gorgeous hair ups for the party season. There will also be a competition to win an amazing prize so be sure to get your copy!

1. Wash in lukewarm water Hot showers and baths always feel good in the winter, but when you can, particularly when just washing your face or hands, choose lukewarm water to avoid stripping as many oils away from the skin. 2. Moisturise immediately afterwards Your skin not only needs more moisture, but moisture right after you wash. Applying moisture to damp skin helps seal that dampness into the skin. Keep a bottle near the bathtub and use liberally every time you wash. 3. Choose moisturiser carefully Some over-the-counter moisturisers have petroleum-based ingredients that can actually further dry your skin in the winter months. Be sure to choose a smart formula that has natural, nourishing ingredients. Go for an oil-based rather than a waterbased solution, as it’s more likely to help your skin retain moisture in the winter. Try natural moisturising oils, as they’re made with natural, hydrating ingredients like lavender, chamomile, jojoba, and more, which help soothe dry, itchy skin. 4. Protect Get used to wearing gloves and scarves to protect skin from cold winds and rain. Also, don’t forget the sunscreen. Winter sun can be just as damaging as summer sun, so apply a safe option like zinc oxide or titanium dioxide to any exposed areas. 5. Humidify Heating systems dry out the air, so consider installing a humidifier in your home, particularly in your bedroom, to put moisture back into the air and help prevent your skin from drying out. 6. Drink We tend to drink less water in the winter because we turn to hot drinks

like tea and coffee, but don’t forget that your skin needs hydration from the inside, out. A little warm water with lemon can be very refreshing and hydrating at the same time. 7. Overnight moisturise Dryer areas like hands, feet, elbows, and knees have thin skin and tend to lose moisture faster than other areas on the body. Consider slathering on a deep moisturising balm at night, then wear cotton gloves and socks to seal in the moisture until morning. 8. Exfoliate We often forget to help the skin slough off dead cells in the winter, particularly on our hands. Yet moisture can’t get in if the dead cells are too plentiful. Find an exfoliating mask and use it on your face and your hands, as well as gently on your lips, then follow immediately with moisture to truly see a smoother difference. Exfoliating body washes are also helpful in the winter months.

Eating foods high in water content can help hydrate your skin from the inside out. Try watermelon, apples, oranges, kiwi, and watery veggies like celery, tomatoes, cucumbers, courgettes and carrots. Make sure you’re getting enough vitamin C and zinc to support the healthy production of collagen and elastin. Also consider an omega-3 supplement, or consume more fatty fish and flaxseed to give your skin the building blocks it needs to appear supple and smooth. 11. Change your cleanser Cleansers can be extremely drying to the skin. If you’re used to using options that contain glycolic or salicylic acid, rotate with a more hydrating version that contains moisturising ingredients. Try natural moisture-rich lotions, or for really dry skin, try a cleansing balm. After cleansing, don’t leave the skin naked for more than 30 seconds, as this can dehydrate it, leading to increased dryness. Apply a hydrating toner and moisturiser to seal in moisture.

9. Avoid toxins, specifically allergens and irritants Particularly if you have eczema, dermatitis, or psoriasis, you have to avoid allergens and irritants that may trigger a flare up. Winter skin is more fragile, so avoid irritating fabrics (like wool) and chemical-laden detergents, and use mild cleansers and moisturisers designed for sensitive skin.

12. Use DIY masks Homemade hydrating masks can provide needed moisture in the winter months. Use natural moisturising ingredients like honey, avocado, yogurt, olive and jojoba oils, almond oil, bananas, and aloe. Mix what you like together to create a cream or paste, and leave on skin for 10-30 minutes for lasting hydration.

10. Hydrate from the inside out

Words by Britta Aragon

www.jerseypages.info

A few minutes with Andy at Fabriah Hair and Beauty de Gruchys’ fully refurbished hair and beauty salon has now reopened on the 2nd floor. We caught up Andy Marolia, the man behind the new venture. Hi Andy, congratulation on the new salon! How did it all come about? When de Gruchy’s refurbished they closed their salon, so the space was up for lease and seemed like the perfect fit for us. We are a trendy, contemporary salon so it works well with de Gruchy’s new look. The salon now has 9 hair stations, 5 beauty rooms, manicure and pedicure stations and a spray tan room.

What treatments do you offer at Fabriah, de Gruchy? We offer a full range of treatments - the team are all fully qualified and are experienced in all aspects of beauty and hairdressing from plaiting to highlights, cutting & blow drying to hair extensions and manicures and pedicures. We also offer eyebrow tinting, waxing, massage and microdermabrasion.

Can you tell us about your other salons? I’ve had Fabriah at Le Petit Salon (formerly Hair FX), a boutique salon in Gorey Village for 16 years and opened Fabriah Hair and Beauty at the Radisson Blu Hotel 4 years ago. I initially took over the beauty salon

at the Radisson and expanded to include a hair salon not long after. Last year the Radisson asked me to take over the gym and pool area, so I also look after that.

What prices expect?

can

people

All of our treatments are offered at affordable prices, for example: • Shampoo and Blow dry £23 • Cut and Blow dry from £36.50 • Colours from £70 • Back, neck, shoulder massage £28 • Pedicure from £16 • Facials from £30

With three salons you must employ a lot of staff? We now have a team of 29 - the largest in the trade in Jersey. We have a team of 12 at Fabriah, de Gruchy alone.

So tell us a bit about your staff. I understand they are all local? Beauty Therapists Jess Vieira - formerly the manager and senior therapist at La Roche Spa. Jess was awarded therapist of the year 2013 by Thalgo. Kerry Roberts - formerly had her own salon ‘V Therapy’ on Colomberie. Ashley Menard - who has worked

for a number of Spas and salons in Jersey as well as for Celebrity Cruises and in Australia. Denise Naciamento – who has come to us from Highlands College having completed her level 3 training. Becky De Sousa – Who has come to us from Highlands College having completed her level 2 training and will be undertaking her level 3 training in the new year. Hair Stylists Kirsty Quinn – Who has returned to de Gruchy’s following the refurbishment and has almost ten years’ experience. Neilla O’Connor – Who had her own salon in Green Street and before that was senior stylist at Gelaires. Elaine Evans-Rentsch – Who has many years’ experience and was formerly at Le Salon. Kye Gallery – Who trained at Rio Hair and Beauty Salon and was with Fabriah at our salon in the Radisson Blu Hotel before moving to Fabriah at de Gruchy. Sonia Perestrelo – Works in the main salon on the 2nd floor, as well as at the Hair Bar in the make-up department on the ground floor. She has many years of experience both in Jersey and in Madeira.

Barbers Jean-Pierre Roulson – Jean-Pierre has almost 8 years’ experience as a hair stylist and barber and trained at Elmina. Aaron Gill – Who joins us from Fellas.

I heard you’re also serving lunch?! We don’t exactly serve lunch, however, we can have your lunch brought up from Tiffin so you don’t need to worry about missing your lunch whilst you have your treatments done! We also offer Prosecco, Pinot Grigio, Budweiser and BrewDog whilst clients enjoy their treatments and Becks Blue and coconut water as well as tea and coffee for those who may be driving.

Oooh, I might think about having my hair cut more often! What if we just need to freshen up though? If you’ve got wet on the way to work, don’t worry, pop in to our hair bar in the cosmetics department on the ground floor for a quick fix up - we can blow dry your hair and get rid of that frizz to make you sleek and gorgeous again! The

hair bar is also great to make you party ready without the need for washing your hair, pop in for dry styling, whether you’re looking for straight, curly, or a sleek up-do we’re always here to help.

It’s not all about the women though, is it? No it’s not, men’s grooming is becoming increasingly popular, in fact, 800 new barbers opened in the UK last year alone. We have a contemporary men’s grooming and barbers salon offering dry cuts, wet shaves, beard trimming etc. in the men’s department on the ground floor. JP and Aaron were both trained at the Sid Sottung Academy in the UK, which recently won ‘the training academy of the year’ at the barber awards. They have also both completed their certificates in Contemporary Barbering and in Wet Shaving. So, whatever you are looking for, Fabriah at de Gruchy are sure to have you leaving feeling your best! Fabriah, 2nd Floor, de Gruchy

www.jerseypages.info

Health, Fitness & Well-being

Top five tips for autumn fitn ess Active launches new

Autumn can create a melancholy attitude for everyone, the summer is now without doubt well and truly over - the leaves have changed colour and the weather is cooler with nights becoming darker and longer.

With the changing of the season it can be easy to start skipping workouts and cheat on diets, it’s too dark or too cold become the mantra of the quitters. There’s just a few weeks to go before the party season gets underway and that can be a great motivator for people – but it’s staying the course that’s the hard part. To avoid your fitness regime going into hibernation this autumn follow my top 5 tips to survive the post summer lull and be as fit as ever through till Christmas. 1. Work outside Working out in cold weather will burn more calories as your body has to use more energy to stay warm. You’ll boost your immune system and avoid annoying colds by getting your body accustomed to the falling temperatures. 2. Wear sweat proof layers When working out outdoors during the cold it’s important to keep your muscles warm to get maximum results and avoid strains and pulls. However there’s nothing

worse than overheating and sweat pooling in your cloths so get some sweat proof equipment so you can layer up and work out in comfort.

3. Exercise at work/home Your body goes into fat storing mode during the autumn and winter so doing small workouts at home and at work can help shed the pounds – get out your fitness DVD’s, or do 10 mins of exercise every day while you’re at home, walk or jog to work, use the stairs instead of lifts. 4. Focus on your goals and stay motivated Focus on your goals, don’t skip a workout; you have to push through the barrier. The first weeks of cold weather and dark nights are always the hardest but when you get used to the conditions the effort you make will be worth it in the end. 5. Don’t forget to stay hydrated Just because it isn’t bright sunshine you still have to make sure to stay hydrated. It’s imperative to drink plenty before during and after your workout. Drink a pint of water about an hour before you start and keep a bottle with you during your workout and drink about half a pint after you’ve finished. Claire Morgan-Hughes Devon Fit Camp

sport and fitness app Active sports centres have launched an app called Active Jersey (shown below). It is hoped the introduction of the app will greatly enhance Active’s service offering, adding value to the brand at a time when activity within the digital market place continues change at pace. The official Active Jersey Sports Centre app is compatible with iPhone, iPad, iPod touch (iOS 7.0.0 or later) and Android devices and is free to download now! While certain aspects of the app are aimed at Active members, it will also appeal to a wider customer base. Users can view up-to-date fitness classes and swimming pool timetables, centre information and opening hours, news and events and social media, and receive push notifications on the go. This functionality will enable sports centres to inform users about changes to opening hours and activities. For Active members, the app provides attractive user self-service benefits such as allowing quick and easy access to browse and book fitness classes at Fort Regent, Les Quennevais and Springfield. Members can also add themselves to waiting lists, cancel any classes they can no longer attend, view them in their calendars and share them with friends and family, all at the touch of a button. This can be done anytime anywhere. With over 120 fitness

classes a week on offer, it’s a benefit that will cut queues at reception, particularly for those who rush to get to sports centres after work in time for class. As growth continues in sales of smartphones, Active’s investment in the digital market place is a smart one. According to research conducted by The Radicati Group, a market research firm in California, there are firm indications that the mobile market will continue to grow over the coming years and that consumers will use their smarts phone to conduct business.

development will focus on Pay and Play payment facilities. To download the app, visit your app store and search for Active Jersey (iPad users need to search for iPhone apps). On downloading the app, you will able to add each Active centre, known as a ‘Club’, by selecting Clubs and then +. Then search for ‘Active’

FITNESS CLASS TIMETABLES Provides access to up to date Active centre classes, including times, fitness instructors, class description, duration and cost.

By the end of 2018, the number of worldwide mobile users is expected to increase from 5,6 billion in 2014 to over 6.2 billion. Roughly 84% of the world population will be using mobile technology by year-end 2018.

FITNESS CLASS BOOKINGS Allows you to check availability, make a booking, amend a booking and cancel a booking anywhere at any time! You can also add bookings to your calendar.

Mobile devices in use, including both phones and tablets, will grow from over 7.7 billion in 2014 to over 12.1 billion by 2018.

SWIMMING POOL OPEN TIMES Provides access to Les Quennevais pool’s open times.

With more and more customers opting to download apps and conduct business transactions on their mobile devices it’s no surprise the fitness industry is quickly following suit. Developed by Gladstone Leisure, the app is already offered by a range of clubs in the UK and across Europe. Phase 2 of the Active Jersey app

CENTRE INFORMATION Find out about Active sports centre opening times, facilities and clubs and associations. NEWS AND PUSH NOTIFICATIONS Instantly get notified of centre news and events direct to your phone. With our app, you’ll immediately know when there are important events or classes, ensuring that you’ll never miss a thing.

www.jerseypages.info

GET FIT GET ACTIVE FROM ONLY £38 P/M OFF PEAK

THE NEW ACTIVE APP IS HERE Now members can book classes... ONLINE!

ANNUAL MEMBERSHIP FOR LESS THAN THE AVERAGE CUP OF COFFEE!

FREE CAR PARKING

UNLIMITED GYM

FREE SAUNA & STEAM

UNLIMITED SWIMMING

FREE GYM INDUCTION

for further information visit www.active.je

(LESS THAN £1.29‡ A DAY)

‡ Based on single annual payment of £470

activejersey

JERSEY’S BIGGEST SPORTS + LEISURE CLUB FORT REGENT • LES QUENNEVAIS • SPRINGFIELD

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Food & Drink

THE TASTE OF NOVEMBER (All of our recipes are gluten free, but you can adapt them if you don’t need to follow a gluten free diet.)

EASY

Peanut and sweet potato stew

ONE POT

Prep: 10 mins | Cook: 45 mins Total time: 55 mins

IDEAS

Ingredients • 2 tbsp olive oil • 1 medium onion, finely minced • 3 cloves garlic, finely minced • 1 tbsp fresh minced ginger • ½ tsp crushed red chili pepper • 400g can diced tomatoes • 65g peanut butter • 1 tsp dried coriander • 450ml vegetable stock • 1 sweet potato, peeled and diced • 1 can kidney or black beans • Frozen peas

One pot: A simple cooking method that easily combines all a dish's essential ingredients in one pot while cooking. When the chill of autumn sets in, we crave warm, comforting foods like long-simmered stews and braised meats. We have made four delicious one pot meals, all incredibly easy to make - perfect for midweek dinners.

■ Peanut and sweet potato stew A delicious vegan and gluten free stew, full of flavour. Can be served on its own or with rice or quinoa. ■ Lamb, squash and apricot tagine This Moroccan inspired dish is not only delicious, but easy to make - a real dinner party pleaser. ■ Honey and mustard chicken This sweet, yet tangy chicken is perfect for the whole family and cooks in under 45 minutes. ■ Sausage and bean stew A comforting and hearty one pot stew, great for the winter days ahead. So, whether you hate washing up or are just looking for a quick and easy meal, these recipes are sure to be a winner.

• 400g spinach

Instructions ■ Heat the oil in a large pot over medium heat. Add the onion and cook until soft. ■ Add the garlic, ginger and chili and cook for about 5 minutes to soften. ■ Add the tomatoes, stir to combine then add the peanut butter and coriander, stirring it in until smooth. ■ Stir in the stock and add sweet potatoes. Cover the pan and simmer until the sweet potatoes are tender but not falling apart, about 15 minutes. ■ Add the beans, peas and spinach and cook until the beans are warmed through. ■ Season with salt and pepper.

Moroccan lamb, squash and apricot tagine Prep: 10 mins | Cook: 1hr 40 Total time: 1hr 50 Ingredients • 2 tbsp oil • 1 large onion, finely chopped • 2 garlic cloves, finely chopped • 1 tbsp ras-el-hanout • 1 tsp ground coriander • 600g lamb leg, cut into pieces • 200g butternut squash, diced • 200g soft dried apricot • 400g can chopped tomato • 500ml lamb or beef stock • zest 1 lemon • small bunch coriander

Instructions ■ Heat oven to 200C. Heat the oil in casserole dish, add the onion and cook for 5 mins until softened. Add the garlic and spices and cook for a couple mins more, stirring to prevent them catching and burning. ■ Add the lamb, squash and apricots to the casserole, pour over the tomatoes and stock, season well and bring to the boil. Put the lid on and transfer to the oven. After 1 hour stir and return to the oven, uncovered, for a further 30 mins. ■ Check the seasoning. Sprinkle over the zest and coriander, and serve with quinoa or couscous.

www.jerseypages.info

#onepot

Paella with seafood & chorizo williamssonoma

Honey & mustard chicken Prep: 5 mins | Cook: 40 mins Total time: 45 mins Ingredients • 1 tbsp olive oil • 8 bone-in chicken thigh • 2 onions, finely chopped • 350g parsnip, cut into chunks 300ml vegetable stock 2 tbsp wholegrain mustard 2 tbsp honey

Pasta, tomatoes and pepper ich.liebe.foodblogs

few thyme sprigs fresh parsley, to serve

Instructions ■ Heat half the oil in a shallow casserole dish. Brown the chicken until golden, then set aside. Heat the remaining oil, then cook the onions for 5 mins until softened. ■ Place the thighs back in with the onions and add the parsnips. Mix the stock with mustard and honey, then pour in. Scatter over the thyme, then bring to a simmer. Cover, then cook for 30 - 45 mins until the chicken is tender, then season. Serve with greens.

Sausage & bean stew Prep: 10 mins | Cook: 35 mins Total time: 45 mins

Ingredients • 1 tablespoon olive oil • 8 of your favourite sausages • 1 medium onion, diced • 2 garlic cloves, crushed • 400g can cannellini beans

• 400g can diced tomatoes • 1 tablespoon brown sugar • Chopped fresh parsley leaves and crusty bread, to serve Instructions ■ Heat half the oil in a large, heavybased saucepan over mediumhigh heat. Cook sausages, turning for 5 to 6 minutes or until browned

all over. Transfer to a plate. ■ Heat remaining oil in the pan and add onion and garlic. Cook, stirring, for a few minutes or until onion has softened. Add beans, tomato and sugar and return sausages to the pan. Bring to the boil and reduce heat. Simmer for 25 mins until sauce has thickened. ■ Sprinkle with parsley and serve with bread.

A dining experience that inspires even the most sophisticated palate. Our award winning international chefs use delicately balanced Indian spices and culinary expertise to create impeccably designed flavoursome dishes. As new flavours delight and rouse the senses, this artistic union will take you to the epitome of dining sensations.

Booking essential: 01534 614450

www.defrance.co.uk

Dishes are individually prepared. Dietary requirements can be catered for. Extensive vegetarian menu.

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Graham Carver on the big move next door... Graham Carver has just moved Fin and Feather into his new premises (next door) in The Fish Market so we caught up with him to find out more about the move… How long has Fin & Feather been in The Fish Market? We’re part of the market - we’re an institution, I’ve been in the market since 1993. I don’t know if it’s an egotistical thing, maybe I’m big headed, actually it’s not big headed because I’ve done it. What I actually wanted you to say across the top of the page is ‘look at the new shop that Graham built’! (I spent the best part of a year working in the new shop.) We’ve been in the old premises for 19 years this year. Have you noticed a change in the demand over the years? There’s been a massive change in the demand - wet fish and the amount of people wanting fish to be prepared in front of them. It’s changed so much in less than a decade, the newer generation might follow the creed of eat two

pieces of fish a week but they have less interest in coming into a market and buying a fresh fish. It’s half the trade as it used to be, when they closed Gas Place car park we lost 25% of our customers a day. I mean, you can argue that it was going down anyway but closing it stopped about 600 people walking this way, whether they were walking through here, Bath Street, Cattle Street so it’s a massive decrease in the amount of footfall coming our way. Don’t get me wrong, the town park was a fantastic idea but I just don’t understand why they couldn’t put a car park underneath. It had such an impact on us but the politicians will laugh at you if you say that ‘how can you quantify that?’ they’d say, well 15 years of till records

Fine Fish, Game & Poultry Suppliers

will show you! I should’ve been a politician… Why did you move into your new premises? Well, we’re in a strange position whilst I’m complaining we’ve lost customers, we’re lucky that we’re gaining in the catering business so we physically need the room to move in the shop, a bigger storage area, bigger preparation area, everything. How long has the move next door been on the agenda? Four and a half years and it’s been empty for almost five. 3 Saturday staff. You’re a busy man, how many staff do you have? I know I’m going to regret sitting down when I get back, my legs will seize up! We’ve got 6 full time and

I Don’t begrudge the staff standing and talking for five minutes when we’re quiet though, as I know full well in ten minutes time they’ll

all be running around busy, you can’t constantly push, push, push you’ve got to stop and let your staff relax for five minutes – sometimes I’ll just go and buy them an ice cream, it’s a no brainer…

• Freshly cooked Crab and Lobster • Fruit Des Mers • Line Caught Local Bass & Mackerel 27-28 Beresford Market, St Helier | 01534 877033

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Murray's Festive Menu Monday to Thursday £21.95 | A 10% service charge is added to tables of 5 or more

Christmas Day Lunch Menu £39.95 | A 10% service charge is added to tables of 5 or more Starters Homemade Soup French bread, Jersey butter (v)

Starters Homemade Soup French bread, Jersey butter (v)

Longueville’s Pedro Bento wins ‘General Manager of the year’ Longueville Manor is celebrating the achievements of Pedro Bento who has won the ‘General Manager of the Year Award’ at the Boutique Hotelier Personal Service Star awards. The prestigious awards ceremony was held on 18th October at the Hilton Olympia in London. The event celebrated the crème da le crème of the hospitality industry, showering praise and recognition on hardworking staff members who have been nominated by their peers and business owners. Now in its third year, these are Awards with a difference. Rather than awarding business owners, they search for individuals and teams who work tirelessly every day to give their guests the best possible experience. The judging panel for each category consists of five top industry experts who evaluate the finalists on their initiative, hard work and achievements. Ten categories, covering a range of job roles in the industry, made up the 2016 awards. Traditionally, judges select only five finalists in each category but

following an overwhelming response for the General Manager Award this year, they chose nine finalists. Despite the hotly contested category, Pedro Bento from Longueville Manor was heralded the clear winner. Pedro Bento has been with the Manor for 28 years; starting as a Sommelier and progressing to Restaurant Manager, followed by House Manager and then General Manager. Ten years ago he was rewarded for his exemplary and long service by also being made Director. Longueville Manor’s Daniela Corasaniti is also celebrating after being announced a finalist in the Reservations/ Revenue Manager of the Year Award. She was acclaimed for her passion, commitment and sales achievements. Zoe Monk, Editor, The Boutique Hotelier Personal Service Star awards, says: ‘The Boutique Hotelier Personal Service Star awards celebrate the hard work and dedication of staff at hotels across Great Britain. We witness the extraordinary attitudes of these employees everyday and so instead of handing out gongs to business owners we wanted to recognise the people

who really are the backbone of our industry and work tirelessly to give every single guest a new experience. For us Pedro was a clear winner. The judges unanimously voted him into the top spot, and were extremely impressed by his achievements; having worked at Longueville Manor for 28 years, taking the property through a period of recession and tourism decline and never once letting the service falter. He has done such wonderful things with the hotel and we all felt thoroughly deserved some recognition for all his hard work!’

Christmas Salad Buffalo mozzarella, clementines, rocket, radicchio, mint, prosciutto Chicken Liver Parfait Orange, walnuts and pink pepper butter, toasted brioche, blackberry balsamic glaze, apricot chutney Smoked Mackerel Mousse Pickle salad, crostini, rocket, lemon oil

Chicken Liver Parfait Orange, walnuts and pink pepper butter, toasted brioche, blackberry balsamic glaze, apricot chutney Smoked Mackerel Mousse Pickle salad, crostini, rocket, lemon oil Tempura King Prawns Sweet chili and coriander dip and lemon Mains

Mains Pan-Fried fillet of Sea Bass Green asparagus, new potatoes, red pepper sauce Sirloin Steak Gorgonzola or Bearnaise sauce, chips, onion rings, tomato and rocket salad Roast Turkey Chestnut and sage stuffing, pigs in blankets, cranberry sauce, roast potatoes, vegetables Goat’s Cheese Tart Butternut squash, beetroot, pesto, sun-dried tomatoes Dessert

Pedro Bento, General Manager, Longueville Manor, says: ‘I am very proud to bring home this award to share with the whole team at Longueville Manor. I am humbled that the owners nominated me for General Manager of the Year; I love what I do and I will never stop striving for perfection. It’s a great honour to look after all our guests and greet them as they arrive for relaxing stays and special occasions. I honestly feel very lucky to work and live here and I really appreciate the support the industry has shown me with this fantastic award.’

Christmas Salad Buffalo mozzarella, clementines, rocket, radicchio, mint, prosciutto

Cheesecake White chocolate sauce, fruit compote

Pan-Fried fillet of Sea Bass Green asparagus, new potatoes, red pepper sauce Fresh Fillet of Salmon Creamy garlic spinach, Jersey royal potatoes, Hollandaise sauce Sirloin Steak Gorgonzola or Bearnaise sauce, chips, onion rings, tomato and rocket salad Roast Turkey Chestnut and sage stuffing, pigs in blankets, cranberry sauce, roast potatoes, vegetables Goat's Cheese Tart Butternut squash, beetroot, pesto, sun-dried tomatoes Dessert Cheesecake White chocolate sauce, fruit compote

Poached Pear Blackcurrant sorbet, cinnamon crumbs

Traditional Christmas Pudding Brandy sauce

Chocolate Brownie Raspberry coulis, Jersey vanilla ice cream

Join us at Murray’s for an experience you won’t forget! In the heart of St Aubin, we’re open every day from 9am - 9.30pm To reserve a table please call 747963 or email info@murrays.je

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Property & Home Living

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Accessories

Get ready for Taking inspiration from provincial village life, Côte Noire have created a range of full bodied fragrances combining patisserie favourites with succulent fruits & florals. Pink Champagne is Eclectic’s signature scent. The crisp, fruity scent is a celebration of fragrance guaranteed to make any day a special one. sparkling notes of strawberry, middle notes of black berry with lingering base notes of pinot noir grape.

Diffuser Set - Pink Champagne This beautiful art deco inspired perfume bottle will enhance any interior while infusing the air with a signature fragrance. Includes a classic perfume glass bottle with scented diffuser oil and reeds.

Christmas

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Côte Noire Soy Blend Candle - Pink Champagne The candles are hand crafted from a soy blend wax, and, with the aid of expert perfumers, are imbued with classic French perfume and design. Between £10 - £30

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1 - Eclectic Boutique, Liberty Wharf | 01534 870505

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2, 3, 4 - MyPad online exclusive www.MyPadci.com

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5, 6, 7, 8, 9 - Jersey Naturally, Central Market | 01534 731932

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MAKE YOUR OWN DOUGH: Knit your own CHRISTMAS ORNAMENTS Christmas toys and accessories Looking for a fun activity involving the whole family? Have a go at making your own Christmas decorations with this easy flour and salt recipe. Makes about 20 ornaments You will need: • 4 cups all-purpose flour • 1 cup salt • 1 1/2 cups warm water

■ Preheat oven to 325 degrees F (165 degrees C). ■ In a bowl, mix flour and salt. Gradually add water, stirring with a large spoon, finish mixing with hands. Knead until soft and flexible. ■ Roll out on floured surface about 1/8 inch thick. Cut shapes with cookie cutters. With a toothpick make a hole in the top of the ornament for threading string. Place on a a piece of baking paper on a baking tray and bake until hard, about 1 hour. Decorate with paint and glitter and seal with polyurethane or even PVA glue.

FF E O L %

SATO 15

Jersey Naturally have a large selection of wool available from only £1.99. They are stocking this fabulous Tinsel yarn by King Cole - It is part of their chunky range and is available in a selection of colours. Available in 50g balls for only £2.75 and the length is approximately 70 metres.

Have a go at knitting these cute Christmas toys and decorate your home ready for the festive season. Patterns £2.99 each. They also stock Luxe faux fur by King Cole, perfect for cuddly toys - £5.39 a ball. Jersey Naturally Central Market, St Helier

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How low can sales commission rates go? Words by Dennis Shore, Centre Ville Real Estate Nobody is saying that competition is a bad thing, well mostly anyway but not always in a small jurisdiction, and in the main we rightly live in a free market society. However, at what point does the balance swing from good value to cheap? Does it really matter? There have been truckloads of articles all over the world about the effects of the banking crisis in 2008 and how all sorts of markets were affected. I don’t intend to cover any of that here so it’s time to move on folks. It’s only now that we are seeing house prices return to the heights of the market immediately preceding that awful time, in the intervening years however, there have been a number of changes in our sector. A number of Estate Agents either went out of business or decided to stop trading in the year or two after those events, but of late, many more have opened than closed as the market recovers. At the same time, those who managed to remain in the market, reduced sales commission rates to become as competitive as they could to get through that tough trading period.

At the same time as this was happening, the internet continued apace in its development and accessibility, with mobile devices becoming the greatest mode of connecting with the outside world. No longer do you have to be stuck at a desk in the office or home to go online, nor do you have to be a Russian Oligarch to afford mobile connection rates, combined with 4G speed, the tech savvy are simply browsing the internet from their phone or tablet, even my 85-year-old mother has a Kindle! With this explosion of connected potential customers, internet only agents and portal providers could offer a completely different structure in terms of sales rates. No shop, potentially less staff, less overheads generally making them more efficient and therefore able to offer more than competitive pricing. That is all good news for those who are trying to reduce their selling costs when their bills are in the thousands rather than the hundreds. But is it? Take a closer look at the headline grabbing rates quoted not only by the internet based agents, but also

“...nor do you have to be a Russian Oligarch to aﬀord mobile connection rates, the tech savvy are browsing the internet from their phone or tablet, even my 85-year-old mother has a Kindle!” by some even on the high street. Digging a bit deeper, many of the offers only apply to “instructed this month”, or “sole agency rate”, “exclusive agency for an extended period” amongst many other caveats. A flat fee payment upfront is another offering, guaranteeing an agency a fee whether they sell your property or not, therefore every 5 or 6 instructions equals the payment the traditional rates would have provided. To keep these basic rates, there may be charges for photography, or conducting viewings or producing paper based details, all provided as part of the commission rate by traditional Estate Agents. My point here is this: Not that many years ago, there was a defacto

standard rate for selling a house by a traditional Estate Agent at 2% commission, lawyers charged an additional 1% on the purchase and 1% on the sale, banks plucked a figure from the sky and all was well with the world!

years. Technology has provided many other opportunities in all aspects of our lives, and mostly for the better and that should rightly be embraced, but maybe the perfect scenario is one where both complement each other?

Now, traditional Estate Agents are quoting on average 1% – 1.5% on sole or joint agencies and closer to 2% if they can on multiple agency instructions. Lawyers have cut their rates to the bone on selling and are still highly competitive on purchases, banks still appear to pluck a number from the sky but even they have to compete a little. The overall effect for those EITHER buying or selling through the traditional channels has dropped considerably in recent

I believe that saying goodbye the high street Estate Agent, where you can call in and discuss your property, would be a mistake. They have reduced their rates in response to the changing market, but if they have to reduce to a point where it is no longer viable, is that really a win? How else will you spend your time on a rainy Sunday afternoon or late evening, if you can’t look in an Estate Agents window and go “HOW MUCH?! ARE THEY HAVING A LAUGH?”

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Business & Finance

The Busy Queen Bee on customer service The key to a successful business is consistency The honeybee colony is constantly monitoring how it is performing and what it must do to improve. Businesses need to translate your brand promise into action and maintain consistent delivery of the brand experience. The trick to delivering exceptional customer service is to do it, not once, not twice, but EVERY time your customers walk through your doors. The good news is: your customers want to do business with you, if they didn’t, they’d probably go somewhere else. The bad news is: your customers will go somewhere else if you fail to consistently deliver on your quality and service promises. The key to repeat business is consistency in both what you offer and how you deliver it. Customers will be loyal and return again and again when they have confidence in your products and services. They will come back when they trust they will have a consistent experience each and every time they come to you. The strength of customer loyalty is in direct proportion to the confidence they feel regarding how well you will consistently deliver on your service promise. The only way you can guarantee your products and service delivery will be the same each time is by

ensuring all of your employees maintain the same Standards, abide by the same policies and procedures, and use the same processes, practices and systems to perform their jobs at the desired level. Take a hotel for example; if one housekeeper uses one procedure or process to clean a hotel room, and another has a different procedure or process, the room may be cleaned inconsistently. Standards, policies, procedures, processes, practices and systems are put in place as a means to replicate the specific performance and experience expected by your customers. If employees fail to follow those guidelines, it is impossible to guarantee the results will be consistent. Consistent enforcement of the defined procedures and processes is the key to consistent service. Your employees need to realise the importance of performing their work and following your standards exactly as designed, and they must commit to do so each and every time. This is when training is essential. You should teach your employees how to consistently perform their tasks according to your standards. Fast-paced work environments and complex tasks can often make it a challenge to pay close attention to the details of every element of your job performance.

“When you exceed customer expectations, you create customers who spend more money”

“The key to repeat business is consistency in both what you oﬀer and how you deliver it. Customers will be loyal and return when they have conﬁdence in your products.” But overlooking details can be costly, detrimental to the quality of your work product, or in some cases, even dangerous. For the true success of your ventures, detailed oriented skills and caring for details are crucial. An eye for precision and accuracy and a sense for diligence are qualities which are expected in order to deliver high quality service.

In a highly competitive service environment, meeting customer expectations is just not enough. Getting away with being average is no longer an option. Successful companies strive to not just meet, but to exceed customer needs and expectations. Nothing impresses a customer more than an employee who goes, “above and beyond the call of duty” to ensure total customer satisfaction.

When you exceed customer expectations, you create customers who spend more money, purchase more frequently and help you acquire more customers by sharing their experience. We have talked about it in the very first buzz, customers’ expectations are changing and over-delivering is one of the best strategies to keep your customers’ advocacy.

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Digital Jersey Coding course supplying talent to local businesses Getting paid to do something you love is everyone’s dream. Sarah Le Cornec had left Hautlieu school after finishing her A levels and was working part time in a shop. In her spare time she was teaching herself coding and applied for the Digital Jersey Coding course at the end of last year.

and turn them into entry-level developers for Jersey’s growing digital industry. Applicants come from a range of backgrounds with the only criteria being a passion for coding and a desire to enter the digital industry. It means the island’s growing tech businesses have a steady stream of new talent.

After being accepted on to the course and graduating at the end of June, Sarah has been successful in getting a job with Feelunique as a Trainee Developer, “The course changed my life in so many ways. As a girl, the tech industry can feel a bit intimidating, but everyone has been absolutely lovely and willing to help. It’s a fascinating industry with so many ways you can go and it’s very creative. Without the course I would have had to go to University and get into a lot of debt. I’m now loving my new role and getting paid to learn what I love doing. It’s brilliant.”

Neil Landon, CTO, Feelunique said, “At Feelunique we are always keen to nurture local digital talent. Recruiting for technical roles in Jersey can be a real challenge but in Sarah we have someone full of enthusiasm, with a willingness to learn and a great attitude. The Digital Jersey Coding course has certainly given Sarah a solid foundation and we did not hesitate in offering Sarah a position with Feelunique. We are happy to pick up from the work that the Coding course has accomplished and enjoy investing the time to continue to teach Sarah the skills she needs to build a successful career as a Developer.”

their current jobs. It’s also free for applicants. Dozens of students have now graduated and are working in the digital industry, or set up their own businesses.

The coding course is part time to enable people to continue with

Applications for the fourth Digital Jersey coding course are now

The aim of the Digital Jersey coding course is to take people who are passionate about coding

States to start paying rates The States could start paying hundreds of thousands of pounds next year in rates on buildings they own. The proposal is part of the Treasury Minister’s 2017 budget and would net up to £900,000 for the island’s parishes. St Helier will earn an extra £600,000, while St Brelade will bring in £75,000. Treasury Minister Senator Alan Maclean says it’s a fair plan. The States will debate on the budget in December.

The Chief Minister signs information agreement The Chief Minister, Senator Ian Gorst, has signed an agreement for Jersey to exchange tax information as part of the Organisation for Economic Cooperation and Development's Base Erosion and Profit Shifting programme. The signing was at the OECD in Paris, in the presence of the Secretary General of the OECD, Angel Gurría.

open and the online application form can be found at www. digitalhub.je/resources-courses/ digital-jersey-coding-course/ Applications will close December 1st with the course starting in January.

The Multilateral Competent Authority Agreement provides for automatic exchange of information in accordance with country by country reporting by large multinational enterprises. The purpose of BEPS is to ensure profits are taxed where the economic activity that generates the profits is carried out.

JFSC staﬀ raise C5 Alliance Expands CRM more than £1000 Team to Meet Needs of in just one week Local Businesses Staff at the Jersey Financial Services Commission (JFSC) have raised more than £1,000 in just seven days for Macmillan Cancer Support (Jersey) by taking part in the World’s Biggest Coffee Morning, Through a number of activities, including a cake bake, dress down day, competitions and sales of homemade goods, staff raised a total of £1,033.51 for the charity. Star bakers entered an impressive thirty five cakes into the ‘bakeoff ’ of which Mary Berry would have been suitably proud – not a soggy bottom in sight. After some hotly contested judging, staff were

invited to taste a slice in exchange for a small donation. To add to the final total, two staff members also took part in the Jersey Marathon Relay raising £400 in sponsorship. JFSC Chief Operating Officer, Mike Jeacock commented: “We are delighted to have raised this much. The effort and enthusiasm shown by JFSC staff has been fantastic. Macmillan is close to many people’s hearts and to have reached this total in such a short period of time clearly demonstrates this. We are really pleased to be able to contribute to the charity’s national campaign, which has already raised close to £8 million.”

C5 Alliance has invested in training three team members in Microsoft Dynamics CRM to meet the Jersey business community’s growing need for expertise in utilising technology to develop business and strategy. Developer Anna Philpot, Senior Consultant Damien Frost and Junior Consultant Colin Lubout earned their certification following a 5-day intensive Firebrand Dynamics CRM Developer 2015 course in the UK. To earn the accreditation, the team developed a deep understanding of Microsoft Dynamics CRM 2015, learning to use the platform to manage and analyse data to improve customer experiences and

engagement, which can impact the overall productivity, efficiency and growth of a business. These accreditations are part of C5’s continued programme of investment in staff skills and improvements for clients in 2016, which so far has included staff training to improve Business Continuity services and the refurbishment of its client facilities at Rue des Pres. David Edge, Director of Bespoke Development at C5 Alliance, commented: “At C5 we know how important it is to look ahead, spot trends and continually invest in the skills of our

team members to ensure that we have access to the most up-to-date tech expertise. This year we have seen more and more interest in CRM development and supportive services, and as a direct result we have invested in training to meet the increase in demand. With our expanded team, we are now leading the way for CRM in Jersey and are well equipped to meet the needs of our clients, potential clients and the Island as a whole. This positive investment is not only beneficial for the employees who get to expand their tech skillset, but also for the company, as we will also be able to apply this new knowledge to develop our own future CRM strategies.”

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Mediation business wins national award Jersey’s only private mediation practice has won a prestigious award at the National Mediation Awards 2016. Alternative Resolutions (AR) has been presented with the Rising Star Award, which is given to new businesses who set high quality foundations and standards. The Jersey company also achieved a Highly Commended in the Family Mediator Award recognising the achievement of AR Managing Director Clair Cousins. Clair is a lead mediator with particular expertise in family conflict resolution. She was commended for her passion, commitment to high standards and ethical practice. The awards ceremony, organised by the Professional Mediators’ Association (PMA), was held in London at Browns, Covent Garden, on 13th October. The event celebrates high standards in the

industry and awards Mediators who demonstrate excellence in their practice. This is the 6th consecutive year of the awards being held during National Mediation Awareness Week. 15 awards were announced at the ceremony including the President’s Award for Outstanding Achievement. All PMA members on a national scale were entitled to enter and nominate each other and the shortlist was scrutinised by an intensive judging process. David Liddell, PMA, says: ‘Judges have been impressed by how Clair Cousins / Alternative Resolutions have created an innovative culture and demonstrated commitment to driving the standards of mediation up in the Channel Islands through championing what the PMA stands for. The enthusiasm and dedication for implementing a professional standard to which mediators can

work towards demonstrates how they have set the foundations for becoming an excellent organisation.’ Clair Cousins, Managing Director, Alternative Resolutions, says: ‘The award and commendation are hugely important to us as they show our unfailing commitment to meeting and exceeding standards in our sector. There has been no specific benchmark in Jersey previously that a client could use to assess the quality of a mediator and we are committed to continually improving this and working towards clearly articulated standards for clients in all sectors. The recognition from the National Mediation Awards 2016 is something we have worked very hard for and goes a long way to consolidating the governance and performance level we wish to set for the industry in the Channel Islands.’

Jersey supports

approximately 250,000 UK jobs Company given £400K by States to be liquidated A Jersey-based technology company has gone into administration – less than two years after receiving £400,000 of taxpayers’ money. Logfiller Limited was given the money through the Jersey Innovation Fund in 2015, before vanishing from the island.

Jersey supports an estimated 250,000 British jobs and is a conduit for almost £500 billion of foreign investment into the country, according to a report into the jurisdiction’s value to the United Kingdom. In addition the island’s financial sector supports activity that generates around £5 billion in United Kingdom tax revenue each year, the report finds.

It follows the announcement that a review will be held into the fund – which was set up to help Jersey based companies with projects that would provide local jobs and benefit the island’s economy.

The figures demonstrate the important role that jurisdictions like Jersey - whose transparent, well-regulated financial regime facilitates capital flows around the world – bring to supporting the economy of the UK. They are contained in research from independent consultancy Capital Economics on Jersey’s Value to Britain, commissioned by Jersey Finance Limited.

Senator Philip Ozouf has since accepted “full responsibility” for the decision to give Logfiller the money, adding that the government expects around half of the companies backed by the fund to fail.

Meanwhile, a separate report from Capital Economics outlines the value of Jersey to the rest of the European Union. The two reports are aimed at providing a comprehensive assessment of the

Now, the company has re-appeared, with a notice that liquidators have been appointed to wind up the business.

impact of Jersey’s finance industry to the UK and the rest of the EU. The main points are: • Jersey supports an estimated 250,000 British jobs, of which 190,000 are from foreign investment alone • It adds £14b to the UK economy • Jersey is estimated to be a conduit for almost £500 billion of foreign investment into the United Kingdom, equivalent to 5% of the total stock of foreign owned assets in the country • Activity in Jersey generates around £5 billion in United Kingdom tax revenue per annum • Jersey’s banks provide 1.5% of the funding of the whole United Kingdom banking sector • In the rest of the whole EU, Jersey supports an estimated 88, 000 jobs thanks to investments made through the island • Jersey’s activities bring annual tax revenues to the rest of the EU countries total £0.8 (€1) billion The Value to Britain report also reinforces how Jersey’s benefit to the UK far outweighs any potential costs in terms of foregone tax revenues to the country.

Jersey is crowned best ‘International Finance Centre’ Jersey was recently crowned ‘Best International Finance Centre’ at The International Fund & Product Awards. Held at the prestigious Four Seasons, the awards recognise excellence across the industry, including asset managers, life companies, private banks, discretionary fund managers and wealth managers. Jersey’s credentials as one of the world’s leading international finance centres were once again underlined, as the Island was selected by the panel of judges above other jurisdictions.

The awards marked a return to centre stage of the global financial services industry by International Investment, who hosted the event. This year’s awards also saw a record number of submissions, as well as attendees on the evening. Geoff Cook, CEO of Jersey Finance said: “Jersey’s recognition in these awards further reflects the Island’s consistent ability to adapt and evolve through a rapidly shifting global financial landscape. We are delighted to receive this award and would like to thank the judges and our business partners for their help.”

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Automation and the future of recruitment By Dan Hare & Jeralie Pallot As many people predicted, rapid developments in tech has resulted in the ‘rise of the robots’! This isn’t the synopsis of a sci-fi movie, although these days it sometimes feels that way. Flippancy aside, the robot ‘threat’ is a real one. The evolution of Artificial Intelligence in recent years means jobs that were previously viewed as safe are increasingly under threat of becoming at least partially automated by machines. According to one study by Oxford University and Deloitte, about 35% of current jobs are at risk of computerisation over the next 20 years. Other professional reports published discuss how automation will transform the way we work over the next 10 years, and will drive new ways of doing business and new roles for humans. So how can businesses avoid being automated out of existence? This is the subject of a whole other blog, but the main thing to do to survive disruption is to focus on the positives of what makes us human: what can we do that robots can’t? Having discussed the topic of automation at length from our perspectives as an Information Consultant and Recruitment Specialist, we’ve identified the main areas that can’t (yet!) be automated: innovation, negotiation and relationships and helping people. Why? Because they require a lot of uniquely human traits, such as empathy, creativity, and social and emotional intelligence.

Innovation D: “Recruitment consultancies are often perceived as being part of a ‘traditional industry’, but all businesses must adapt to use and survive automation. Rowlands have invested significantly in technology and efficiencies over the last

couple of years to stay up-to-date with the trends of the ‘connected generation’ by implementing facilities such as the cloud, mobile, analytics and the web. Like many businesses, Rowlands also have access to ‘cold data’, which can provide insights into the Jersey job market, their success rate and many other factors of the business. However, this data only brings real value when it is applied alongside staff’s personal knowledge of the local job market and their relationships with clients and candidates.” J: “Good recruitment isn’t about following a set of rules: it’s about applying continuously updated knowledge of job markets, demographic trends and legislative developments to the unique circumstances of candidates and clients. Gone are the days when we could update our website every three years – we’re now constantly thinking about ways to improve and introducing new functionalities every year to address the needs of job seekers. While people are happy to search vacancies in their spare time, after speaking with candidates we found they were often reluctant to call us to ask quick questions on salary or skills for a particular role. Obviously we’re aware of how people are now constantly connected via their smart phones, so last year we became one of the first UK recruiters to add an online chat function to our website.”

Negotiation D: “Automation has already been embraced by a number of industries and services for financial exchanges. For example, Amazon, Uber and Skyscanner are able to identify matches based on the ‘best price’, or other criteria to achieve results. Some believe that ‘robo-recruiters’ will be able

to apply this to the job market. However, my examples above operate within a market of perfect information and interchangeable offerings. While Rowlands could try to use this approach by automatically filtering CVs and personal information to create an apparent match, recruitment isn’t this straightforward. The Rowlands team must also use their knowledge of their clients and the individual candidate beyond the job specification or CV. Rowlands are able to use their knowledge to create matches on a more personal and human basis. J: “In a market where the demand for quality far outweighs the supply, the expertise of a consultant is extremely valuable. While an algorithm could provide matches based on basic information, relying on obvious indicators will only make up part of the picture. For example, due to confidentiality, only 2/3 of our vacancies are currently being advertise. We do however discuss these other roles with job seekers that demonstrate suitable skills or experience. If they were relying on an automated job board they would not be aware of these

“However, while interacting with a robot is a great marketing gimmick and looks pretty fun on the surface, the technology isn’t currently at a place where machines can properly react emotionally”

opportunities. There are many cases where we’ve negotiated bespoke solutions too, hybrid roles based on unusual and valued skillsets. No algorithm would be capable of making this kind of offer as it requires a personal level of knowledge and understanding beyond basic information.”

Relationships and helping people D: “Robots such as Pepper demonstrate an impressive step forward in the use of robotics for customer service. However, while interacting with a robot is a great marketing gimmick and looks pretty fun on the surface, the technology isn’t currently at a place where machines can properly react emotionally or establish real relationships with people. In the Financial Times video, Pepper shows how the novelty of consumer service robots in the real world can soon wear off and it instead becomes inflexible and frustrating! This is obviously a key facet to working in partnership with any business. Rowlands’ relationship with their clients allow them to connect on a human level. For example, if a candidate has the right skills for a job role, but they’re unsure how to get this across in an interview situation, the Rowlands team member could have them practice a mock-interview. My point is that automation can valuably address basic and repetitive tasks, but a human is able to provide a constantly evolving, personal service.”

J: “At Rowlands, we take pride in establishing real, lasting relationships with our clients. I like to think that our personal touch is one of the main reasons why clients keep coming back. Our clients know that if they’re working through Rowlands; they’re going to get a bespoke service that focuses on quality rather than quantity. We’re not going to spam our clients with candidates that may not be suitable just to ‘see what sticks’. Instead we take a proactive approach, getting to know both clients and candidates on a personal level.”

What next? J: “Just to be clear, we’re not against automation! Automated tech definitely has its place in the workplace and can add value when harnessed in the right way. Many people predicted that the digital revolution would do away with recruitment consultants, yet Rowlands has continued to see a high number of businesses and jobseekers looking for recruits and jobs through our services. In fact, we are looking to implement some automation ourselves! This will be used to improve the value of our Salary Survey for our clients, to deliver a constantly evolving service that is always up-to-date. What’s important is for businesses to look ahead and future proof in the face of automation, whether this means implementing tech to compliment services or adding value where tech can’t.

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Wednesday’s & Saturday‘s 9am - 3pm

Tel: 01534 721792 Mobile: 07797719659 tonygoldhawk@hotmail.co.uk

SHARPENING Dog and horse clippers. Grooming, hairdresser, sewing and upholstery scissors. Penknives and kitchen knives. Garden tools, shears etc Lawn mower blades. Circular saws and Chainsaws. 200m north of the Union Inn. Contact Philip Johnson on 864130 or 07797 888293 www.homestill.co.uk

Jersey Computer Services Hardware/Software Repairs & Servicing

Microsoft Windows and Mac OS Computers, Laptops, Screens & Printers Software & Anti-Virus Configuration Home & SME Networking Backup and Cloud Storage Setup

Call: 880980 or 07797 925094

Email: admin@jerseycomputerservices.com View rates & services at:

jerseycomputerservices.com Serving you since 1982

Call Tony for all carpentry work All jobs considered, no job too big or too small Fully qualified carpenter with 16 years experience.

T: 07797 772080

Crafty Quilters Sewing Essentials • Basic tools • Cutting equipment • Fabrics (including extra wide 108”) • Waddings • Haberdashery • Curtain and blind making supplies

Stockists for Moda, Makower, Gutermann, Superior threads, King Tut, Masterpiece and Creative grids world famous rulers.

FREE delivery evenings and weekends Upper Midvale Road, St Helier | Call 724930 for opening times craftyquilters@mail.com | FB: Crafty Quilters

craftyquiltersonline.com

Andy Wood Upholstery & Curtains

BOOK YOUR 2017 TRADE CARDS NOW

Headboards ~ Dining Chairs Wing Chairs ~ Boats-Cushions Caravans ~ Antiques Fabric Samples ~ Sofas

11 months for only £35 per issue

01534 730500 / 07700 890295 Awoodupholstery@gmail.com 92C Bath Street, St Helier

Email for details contact@jerseypages.info

www.jerseypages.info

FLOORING AND TILING CENTRE ANY FLOORING AND TILING FOR YOUR HOME! A fantastic range of:

• Wooden Floor • Natural Stone • Amtico • Vinyl • Laminate • Ceramic Wall and Floor Tiles • Wood Floor Restoration • Wide Range of Carpet all at aﬀordable price. 20 years experience Supply only or supply & ﬁt Free estimates at a time that suits you!

Find us on Facebook! E: ollivier@davyﬂooring.com

Tel: 01534 519595 Mobile: 07797 812009 La Motte Street, St. Helier, Jersey, JE2 4SY

www.jerseypages.info

XBox One S WileyFox Spark X

iPad Mini 4 From Just

£12 p/m

Beats Solo 3 Just

£10 p/m

From Just

Just

£6p/m

iPhone SE From Just

£15 p/m

Fitbit Blaze Just

Come in store today or visit: www.jtglobal.com/christmas Follow us, search ‘JTsocial’

T&Cs apply. Minimum £6 mobile plan required. Prices based on 24 month contract.

£7p/m

£12 p/m