I Think I Need To Say Sorry First digitalbloggers.com /communications/SaySorry Nov 19, 2016 20 views Written by JIE ZHENG
Author JIE ZHENG
Articles written: 15 Joined: 01 October 2016 Niche: Communications Internet and Businesses Online Self Improvement Last night, I received a reply from my team. Ah, after I read the message, I knew I made a mistake in one earlier quotation. I think I needed to apologize to the customer. That mistake was about price on counter flange weld neck for the gate valve. G did not state in the email if the cost he gave me was about a piece or a pair. The quantity in the spare parts is not clear. I checked the flange net weight and thought that was the unit weight for a piece. I assumed that his price was about a piece. So I thought I revised his mistake. I quoted as I thought. It was quite late in China. I had no way to check with my team. While that quotation was urgent. I had to quote and send it to the customer in Germany. At the same time, I asked G to check again about the cost. I was wrong. He did estimate the cost by the pair. It was not all my fault. While last night, in the email I sent to the customer, I said: "Sorry that I made a mistake about the spare parts. The price is cheaper in the revised quotation." I am quick to say sorry. When people make mistake, if they cannot say sorry, I do not get it. How hard is it to say sorry? Why is it important for me to say sorry first? 1. I learned that I must take responsibility for all of my actions. I have to look within first, to make sure if I was wrong. 2. As for the team work, right now I do not have time for all the details. I learned to let go many parts. I want to be a leader like this: when the team achieves something, that is team work; if we make mistake, I apologize first. Sometimes, when you do not accuse someone for their mistake, even it is not from you to begin with, you show them some leadership. 3. Say sorry first does not mean I am weak. It means I admit that I am not perfect. Let me say sorry first, and move on to the solution part. It is more important to move on, because I want to have the problem fixed. If I accuse someone first, I make that person unhappy. If I say sorry first, many times, they say sorry too. We all need understanding. We all want to move efficiently towards our goals. 4. I feel relieved when I say sorry first. I was actually quite happy to receive the customer's reply. He said: "Dear Jie, thank you for the revised offer. Now it looks better. " Sometimes, when we think we fuck up, we admit that, it did not turn out any bad result as we may fear at the beginning, which it would go worse. Just trust the universe and be open to accept any result. 5. It is helpful in other relationships. It helps me understand the other person better. It may sound that you set back one step, you actually could move two steps ahead. Do you agree? Do you really love that person? If yes, say sorry
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means nothing. Say sorry first is another way of being considerate. Now, next time, do you want to say sorry first? Let me know what you think! Have a great weekend. Jie Zheng Nov. 19, 2016 At Columbia, SC
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