Project Cabby (Annual Report)

Interaction 2

Project Cabby Annual Report

Team Joonpyo Kim Jumyoung Lee Kelly Choi

2018 Spring Semester

Contents 01 Introduction 1.1 About Our Location 1.2 Project Cabby 1.3 Initial Conversation & Observations

02 Current issues 2.1 Problems & Solutions

03 Book Finder 3.1 User Flow

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04 Room Controller 4.1 Survey Brief 4.2 User Flow 4.3 Ideation 4.4 Virtual Models

05 Virtual Locker 5.1 Survey Brief 5.2 User Flow 5.3 Virtual Models

06 Cabby App 6.1 Introduction 6.2 Wire Framing

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1 INTRODUCTION

1.1 About Our Location Cabell Library is the physical center of VCU’s urban Monroe Park Campus. It provides a broad array of library services. Originally built in 1970, the library was renovated and expanded in 2016, resulting in 96,000 square feet of new construction in which to study, collaborate, discover, create and conduct research.

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1.1 ­– 1.3

1.2 Project Cabby Project Cabby aims to improve user experience at VCU’s James Branch Cabell Library in three large categories: Book Finder, Virtual Locker and Room Controller.

1.3 Initial Conversation & Observational Studies Our initial conversation started from our own experiences at the VCU library. After coming up with three different ideas, we made surveys that could collect a variety of opinions and experiences of the library from VCU students.

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2 CURRENT ISSUES

Current Problems

Lack of lockers

Difficult to find book locations

Complicated process to make study room reservation, lack of privacy

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2.1 PROBLEMS & SOLUTIONS

Possible Solutions

Make virtual lockers on the tables.

Using VR(virtual reality), guide to the book that user is looking for.

Enable users to manage reservation and room features.

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3 BOOK FINDER

BOOK FINDER The Book Finder will help users find books faster by guiding them with virtual tracks.

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3.1 USER FLOW

Book Finder

Search

Searching using desktop in library

Library database Book Status Navigate to book Show availability

available

online access

not available •rented–return date •missing •not in database

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contact librarian

Users will search for the book they want, and they will find out about the book status. If the book could be found online, the app will redirect the users to the library database or the website that has the online copy of the book. If the book is a physical copy, the app will show if it’s available or not available. If the book is not available, users will be informed with the reason. It could be rented by other user, it could be missing, or not owned by the VCU library. If the book is available, the app will navigate the user to the book. The app will allow users to find tracks that lead to the location through the phone camera.

Book location •Title •Author •Description •Virtual browse

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4 ROOM CONTROLLER

ROOM CONTROLLER Reserve a room and manage it with your own hands.

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4.1 SURVEY BRIEF

Study Room experience *Based on responses from the current 27 VCU students

Reservation Yes or No?

Every participants said they

YES! (100%)

reserve before using the study rooms.

Reservation Purpose

Group Work

40.7%

Studying

29.6%

Private Purpose

22.2%

Hanging Out

7.4%

Group work was the highest as 40.7%, followed by studying, private purpose, and hanging out.

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11.1 % (leave on time)

Time Excess when you use

88.9% responded that they have experienced staying in the room

Time Out! 88.9%

longer than the reserved time.

Time Excess

by Previous Users

80.8% responded that they have experienced difficulties because

19.2 % (haven't experienced)

Time Out! 80.8 %

the previous users did not leave in time.

Security

37 % (Feel insecure because...)

• there are a lot of theives • have seen someone who lost their stuff.

• VCU library isn’t the most secure place.

63% responded that they feel secure to leave their belongings when they leave the room.

63 % (Feel Secure)

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4.2 USER FLOW

Room controller lets the users control two things: reserving rooms and changing the setting of the room.

First, it allows users to reserve rooms very simply. They can choose the date and time, then choose the floor and the room number, and choose how many hours they are going to use the room. If they want to change any of the settings like the date, time floor, room numbers and hours, they could do so, or they could also cancel the reservation. When the users use the rooms that they reserved, they could control both inside and outside of the room. For Inside, they could control the air conditioning system, the lighting of the room, and the transparency of the glass wall. For outside, room information will be displayed on the glass wall. It will have the user’s name, the remaining hours, availability for the next reservation, noise level, study status of the user. For example, if the user is studying for exam, the status will say exam study. And people that are on the outside of the room will talk quietly for the user in the room.

Reservation

Search •Date/Time •Floor/Room no.

•Duration

Rese

•Date

Reserve?

No

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C

•Floo

Yes

•Dura

Room Reservation Manager

Room Control

Change reservation

Change?

evation info

Inside

Outside

Air Conditioner

Room info

Cancel?

•temperature

•Time remaining

e/Time

or/Room no.

ation

•Name

•Next reservation

Lighting •on—off (transition)

•Noise level •Status ex) Doing exam

Wall •opaque •semi-transparent •transparent

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4.3 VIRTUAL MODELS

1. Transparent mode (left) 2. Semi-transparent mode (right top) 3. Opaque mode (right bottom)

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5 VIRTUAL LOCKER

VIRTUAL LOCKER Lock your table and monitor your belongings while you are away.

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5.1 SURVEY BRIEF

Locker Usage & Leaving belongings at library *Based on responses from the current 47 VCU students

Locker Usage Yes! (47%)

As 55.3%, slightly more

No! (55.3%)

participants said that they do not use lockers at library.

Frenquency of using lockers

41.2%

41.2%

Many participants responded

11.8%

2.9%

2.9%

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4

5

that they do not use lockers frequently.

Used it once

1

2

Locker availability

As 60%, more participants said the number of lockers are not enough.

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Yes! (40%)

No! (60%)

Use it frequently

Leaving belongings on the library table

Most participants responded they leave beloings on their table.

I do

68.1%

I don't

27.7%

Only if my friends are there to watch it

2.1%

I do sometimes

2.1%

Security 29.8%

29.8%

19.1%

14.9%

Many participants responded it

6.4%

is insecure to leave their things during their absence.

Feel Insecure

1

2

In case of leaving belongings

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4

5

Feel Secure

12.7 % (I keep my belongings with me all the time.)

4.3 % (haven't experienced)

Many participants responded they ask someone to watch over their belongings when they leave.

When I leave my table...

83 % (I ask someone or my friend to look after my belongings.)

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5.2 USER FLOW

Virtual Locker

Table Location

Stuff Status

•library plan

Suspicious Activitiy Detacted

Safe

Alert to user

nothing missed!

Record evidence

Report missing item?

No!

Yes!

Add comments?

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Under Investigation

Information to securi

n sent ity

Investigation result

With the app, you will know your table location, and status of your belongings. If no one tried to touch your belongings, then it is safe. But if suspicious activity is detected, user will get an alert and records of the evidence. The evidence will be recorded through the camera that is attached to the desk, and it will be saved their phone through the app. Users could report the missing item to VCU, and they could attach the recordings. After the users report the missing item, VCU security office will check the recordings and investigate, and the investigation result will be sent to the user through the app.

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5.3 IDEATION

Touch Pad

In order to activate virtual locker, users need to provide their personal information through touch pad. Those provided information automatically sync to Cabby App and allow users to monitor their belongings through cameras installed to library desks.

Idea sketch for touch pad

Before use a touch pad on the table

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After input an information to a touchpad on the table

Surveillance Camera

If suspicious action is detected towards your belongings, the camera installed to your desk starts recording and sends it to the app. You can report missing items with the recorded video clip or simply dismiss it.

1. An idea sketch of the desk with camera and motion sensors installed to it.

2 to 4. The orders of recording examples

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5.4 VIRTUAL MODELS

VIRTUAL LOCKER + SMART DESK

With motion sensors and camera installed, the smart desk detects any suspicious actions and alerts you immediately via app.

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Vol.1 (for individual)

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5.4 VIRTUAL MODELS

Vol.2 (for standing)

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Vol.3 (for multiple people)

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6 CABBY APP

6.1 Introduction VCU already has its own app called VCU mobile (see Figure 1).

However, it works like a collection of links to the related websites rather than an application considering user experience. Also, the inconsistency of icons make the app unorganized and messy.

We conducted several surveys to collect feedbacks from fellow students about their experience. Reflecting their voices, we designed a completely new app that is not only purely functional, but also visually satisfying.

Figure 1

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6.1 INTRODUCTION

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6.2 WIRE FRAMING

Beginning with registration, the app offers user three major functions: Book Finder, Room Controller, and Virtual Locker. To begin with Book Finder, you can search books and find their locations through VR technology. Room Controller, on the other hand, it allows you to reserve and also to control it like a TV remote controller. Lastly, Virtual locker enables you to lock your table and to monitor your belongings.

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Register

Navigation

Book Finder

Book Search

Reservation Control Panel

Room Controller Room Control

Room Access Virtual Locker

Log-out

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— TEAM MEMBERS PORTFOLIO